HORRIBLE CUSTOMER SERVICE.
Long story short: I was involved in an accident that wasn't my fault, paid my excess to have my car fixed as the other driver denied fault and there needed to be an investigation, Bingle were unhelpful EVERY STEP OF THE WAY. From organizing my car to be towed, dealing with the other party & refunding my excess the whole process was a nightmare. No e-mail address or phone number to call for any help.. finally sent a strongly worded e-mail to the claims e-mail and got a phone call saying they would be refunding my excess.. AFTER 5 MONTHS. I don't think I would have ever seen that money ever again if I didn't find an e-mail address to contact them on. DISGRACEFUL.
At-fault claim resolved quickly, with reasonable renewal
Bingle came in as the lowest quote for us, so we bought fully comprehensive cover. Towards the end of our first year, we reversed into a car, causing bumper and light damage on both, totalling around $2000 per vehicle to repair.
We reported it to Bingle, who referred us to a repair centre in Brookvale from Sydney N Beaches. You pay the $900 excess upfront when you report the claim, and then they arrange and pay for everything else.
The car was booked in at a time convenient to us the following week. When we took it in, they offered a free Ube...r back to any destination, which I took to NoBirds to pick up my cheap rental for the week. I booked a week in case there were any problems, which there were - the reversing sensor was playing up after they fixed the damaged items. They had originally finished the work in two days, but the faulty sensor stretched this out over the weekend to five. They ended up taking the car to a Hyundai dealer, which turned out to be my own local dealer. Since I had previously booked it in for a service there following the repair, the repaired offered to leave it at the dealer to do both the sensor fix and service at the same time, and pick it up after. After dropping my NoBirds rental at their depot, again the smash repair co sent me a free Uber to collect me and take me to their centre, where the manager apologised for the delay and walked me through the sensor issue, now fixed. The repair centre used by Bingle was professional, fast, convenient, obliging, and the free Uber to/from was very welcome. I've just received my renewal quote, and it was only 12% higher than my first quote, despite the smash - whereas other insurers are now much higher. I looked around for an hour, and then chose to renew with Bingle.
Worst worst worst when you need them there is no one there
When you need anything there is no one there to help you. There are no phone numbers to contact a human being. There isnt even a pop up live chat option. There is just a list of answers that are completely unhelpful. So I filled out the online help request and got an email back saying there was delays and I was given no time expectation when my enquiry could be answered. I will NEVER use this group ever again, so utterly frustrating.
- Verified customer
My car was damaged maliciously (smashed mirror and keyed) while parked and I thank you and the repairers for resolving my claim quickly and with compassion, while being at an affordable price.
I sought a quote from Bingle and received what seemed a competitive quote but there is absolutely no way of finding out what the policy covers and it is absolutely impossible to talk to anyone as they list no contact details. One immediately and quite reasonably becomes suspicious
Unless you claim you never feel the stress bingle give you
I been with bingle over 5 years never experience any claim with them all been change when someone hit my car and I paid for the excess as per bingle policy and it been a while that my money 795$ is gone cant talk email or contact bingle I provide footage rego driver detail phone address
They not refund my money they give me stress and headache avoid Bingle its cheap but they give you stress when it comes to not at fault claim
I am so disappointed they run jungle rules
Worst customer service ever.
Dear bingle , I never expect that services you had provided to me which was terrible and very irresponsible. And your customer service was pretty shameful and grills who works there please teach them how to deal with your valuable customers.
I just dropped my car off to a bingle assessment center and had the worst customer experience of my life. I basically was told that in the assessors opinion i was lying and they arent going to repair all the damage.
I guess you get what you pay for. I would highly recommend avoid using a budget insurer because when the time comes they will just make an already unfortunate situation completely horrible
Bingle attitude to third party drivers not at fault is a disgrace.
Be honest and pay up. If a driver covered by Bingle is at fault then at least have the honesty to pay for the third party damage. At least communicate.
I've been with Bingle for about 5 years. I've never had to make a claim so I have no idea what that process is like but I have a question that is not answered by any of their online information. You cannot contact them in any way unless you're making a claim. No email, no phone number, no online chat option. Nothing. Absolutely Infuriating.
The worse insurance ever.
The worse insurance ever . Can't get in touch with them. No phone number .They make you pay excess even if it's not your fault upfront. Then you get down grated. Online website is rediculas. One good thing they charge less than other insurance company's. But at the end I rather pay more than have no service .
Terrible website, which is a huge problem when it's 100% online... not even a valid contact email address
It's cheap, but I find that the Bingle website is very frustrating because it constantly returns error messages. Not good for an 100% online product, so you just have to be patient. There is no customer service contact and no valid email address.
When I've had a claim, my experience has been good, but I believe it's because it's been managed by Suncorp and you can actually speak to a human. I have found nothing exceptional about this company except that their policy is cheap.
Claim process good but repairers are shocking - go where you can choose repairer
So we've had Bingle for a few years now on our cars, recently had to make a claim. The claims process was great, fast and we had our car in for repair next morning. The only problem is the ONLY place they send you to is Capital Smart Repairs, which is owned by Suncorp, who also own Bingle. My car needed 2 new doors and they replaced them with recycled doors which were clearly damaged before and needed repair. I could clearly see ripples along both doors when I picked it up, like my car had spent 3 weeks in a tight supermarket carpark. I took it...back and they had another go at it, again very poorly done I can still see ripples right along both doors. I told them I wasnt happy with the repair at pick up and they asked it they could "have another crack at it" to which I replied no. I'm now waiting for Bingle, who you can only email Suncorp with complaints to get back to me about having it done at a PROPER repairer. Think before you go with Bingle, if you want quality repairs you wont get them at Capital Smart (look at the google reviews)
Great value, efficient claim process
I've been with Bingle for 8 years. I recently had to make a claim after a car accident. Apart from being unable to get a number for Bingle to arrange a tow, I found the rest of the claim process very efficient. Once you lodge a claim online you can speak to someone from Bingle. You can also monitor the process online. Also worthwhile was the keep me mobile option on my policy which meant I had a Hertz rental car whilst my car was repaired. My car was fixed in a timely manner and I am very happy with the repairs.
I tried this company for more than 2 years it's rubbish I don't recommend this company for anyone as you can't cancel the policy and they keep charging you and they don't have customer service it's not cheaper than others companies with rubbish service
Waited for tow truck for 2 hours and took 1hour to lodge claim. So after 3hours still at accident scene.
Yes but isn’t clear
Now got to know I will not get a replacement vehicle
Still in process of getting a claim but call took an hour
1 and half years
Has gone downhill significantly in the past year
I've been with Bingle for over 10 years with 3 new cars in that period. I always thought it was fine, but then, I've never made a claim & the ratings & service USED to be good. In December my 1 month old Audi copped the brunt of the bad hail storms in Sydney & when I went to claim, I did so online, as you need to, but then heard nothing. A few automated emails & that was it. When I tried to make contact to check in, that was when it became very obvious this is not a company that is easy or ideal to deal with. They are all online, I get it, but ...no online chat, no direct email & they didn't provide a phone number when I made a claim, as they're meant to. I had to contact Suncorp (their owner) to try to get an email address & even they were unable to help. I eventually remembered I had contacted them the previous year about a claim for a family member's vehicle & found the Claims Dept number. Well, weren't they super displeased to hear from me... They are an off shore call centre & the operators I've spoken to have been extremely curt, disinterested & unhelpful. I am still no further along with my claim & the more you try to progress, the more frustration you feel. I would urge anyone to reconsider insurance with Bingle. I have since done comparative quotes & found that other insurers with much better ratings & much easier contact options are actually cheaper, so there is absolutely no reason to go with Bingle.
The most frustrating experience in my life
I've been with bingle for 10 years and we've purchased a new car and decided to stick with Bingle, that is the worst decision I've ever made- early this year on the 18/01/209 we got hit by another car, the offender admits their wrong doing and because they didn't have insurance I put it through Bingle, I paid the excess fee on the day and didn't have any issues getting the excess fee refunded within a week and half - at this stage it was all smooth.
The car wen to the repairer on the 20/01/2019 and we have yet to get the car back!!!!
It has n...
Quick resolution and fought for us
We were T-boned by an erratic driver, who denied fault. That night, we filed the claim with Bingle, expecting to eat the excess.
After a couple of day, we were informed that Bingle would be refunding us the excess and would pursue the at fault driver. Our car was repaired within a couple of weeks (we delayed the repair for logistical reasons).
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