I just dropped my car off to a bingle assessment center and had the worst customer experience of my life. I basically was told that in the assessors opinion i was lying and they arent going to repair all the damage.
I guess you get what you pay for. I would highly recommend avoid using a budget insurer because when the time comes they will just make an already unfortunate situation completely horrible
Bingle attitude to third party drivers not at fault is a disgrace.
Be honest and pay up. If a driver covered by Bingle is at fault then at least have the honesty to pay for the third party damage. At least communicate.
I've been with Bingle for about 5 years. I've never had to make a claim so I have no idea what that process is like but I have a question that is not answered by any of their online information. You cannot contact them in any way unless you're making a claim. No email, no phone number, no online chat option. Nothing. Absolutely Infuriating.
The worse insurance ever.
The worse insurance ever . Can't get in touch with them. No phone number .They make you pay excess even if it's not your fault upfront. Then you get down grated. Online website is rediculas. One good thing they charge less than other insurance company's. But at the end I rather pay more than have no service .
Terrible website, which is a huge problem when it's 100% online... not even a valid contact email address
It's cheap, but I find that the Bingle website is very frustrating because it constantly returns error messages. Not good for an 100% online product, so you just have to be patient. There is no customer service contact and no valid email address.
When I've had a claim, my experience has been good, but I believe it's because it's been managed by Suncorp and you can actually speak to a human. I have found nothing exceptional about this company except that their policy is cheap.
Claim process good but repairers are shocking - go where you can choose repairer
So we've had Bingle for a few years now on our cars, recently had to make a claim. The claims process was great, fast and we had our car in for repair next morning. The only problem is the ONLY place they send you to is Capital Smart Repairs, which is owned by Suncorp, who also own Bingle. My car needed 2 new doors and they replaced them with recycled doors which were clearly damaged before and needed repair. I could clearly see ripples along both doors when I picked it up, like my car had spent 3 weeks in a tight supermarket carpark. I took it...back and they had another go at it, again very poorly done I can still see ripples right along both doors. I told them I wasnt happy with the repair at pick up and they asked it they could "have another crack at it" to which I replied no. I'm now waiting for Bingle, who you can only email Suncorp with complaints to get back to me about having it done at a PROPER repairer. Think before you go with Bingle, if you want quality repairs you wont get them at Capital Smart (look at the google reviews)
Great value, efficient claim process
I've been with Bingle for 8 years. I recently had to make a claim after a car accident. Apart from being unable to get a number for Bingle to arrange a tow, I found the rest of the claim process very efficient. Once you lodge a claim online you can speak to someone from Bingle. You can also monitor the process online. Also worthwhile was the keep me mobile option on my policy which meant I had a Hertz rental car whilst my car was repaired. My car was fixed in a timely manner and I am very happy with the repairs.
I tried this company for more than 2 years it's rubbish I don't recommend this company for anyone as you can't cancel the policy and they keep charging you and they don't have customer service it's not cheaper than others companies with rubbish service
Waited for tow truck for 2 hours and took 1hour to lodge claim. So after 3hours still at accident scene.
Yes but isn’t clear
Now got to know I will not get a replacement vehicle
Still in process of getting a claim but call took an hour
1 and half years
Has gone downhill significantly in the past year
I've been with Bingle for over 10 years with 3 new cars in that period. I always thought it was fine, but then, I've never made a claim & the ratings & service USED to be good. In December my 1 month old Audi copped the brunt of the bad hail storms in Sydney & when I went to claim, I did so online, as you need to, but then heard nothing. A few automated emails & that was it. When I tried to make contact to check in, that was when it became very obvious this is not a company that is easy or ideal to deal with. They are all online, I get it, but ...no online chat, no direct email & they didn't provide a phone number when I made a claim, as they're meant to. I had to contact Suncorp (their owner) to try to get an email address & even they were unable to help. I eventually remembered I had contacted them the previous year about a claim for a family member's vehicle & found the Claims Dept number. Well, weren't they super displeased to hear from me... They are an off shore call centre & the operators I've spoken to have been extremely curt, disinterested & unhelpful. I am still no further along with my claim & the more you try to progress, the more frustration you feel. I would urge anyone to reconsider insurance with Bingle. I have since done comparative quotes & found that other insurers with much better ratings & much easier contact options are actually cheaper, so there is absolutely no reason to go with Bingle.
The most frustrating experience in my life
I've been with bingle for 10 years and we've purchased a new car and decided to stick with Bingle, that is the worst decision I've ever made- early this year on the 18/01/209 we got hit by another car, the offender admits their wrong doing and because they didn't have insurance I put it through Bingle, I paid the excess fee on the day and didn't have any issues getting the excess fee refunded within a week and half - at this stage it was all smooth.
The car wen to the repairer on the 20/01/2019 and we have yet to get the car back!!!!
It has n...
Quick resolution and fought for us
We were T-boned by an erratic driver, who denied fault. That night, we filed the claim with Bingle, expecting to eat the excess.
After a couple of day, we were informed that Bingle would be refunding us the excess and would pursue the at fault driver. Our car was repaired within a couple of weeks (we delayed the repair for logistical reasons).
2 years and still waiting...
It's been 2 years since getting rear ended at the traffic lights and I'm still waiting to hear back about when I will get my excess refunded. Provided all the details required and its been radio silence. It might be cheap but it's not good value.
Finally an insurer that delivers on their promise
My experience with Bingle has been a stress free and positive experience. Customer service is of high quality. Value for money and sound insurance coverage terms and conditions are also a plus. If insuring an L driver, Bingle will certainly provide value for money. Sound computer navigation skills are a must when dealing with this insurer and if you prefer a self-service environment, I would recommend Bingle on your consumer choice list.
Painless and Smooth Claim Process
I hit my car on the side wall of my house along my driveway and smashed the left side along with the side mirror. Applied for a claim online....was given a reference number and also options to choose one of their repairers near my house. Gave the car Monday . Was ready Wednesday morning. Was good to deal with an insurer who doesn't give you the third degree in trying to find out what happened and delivers quickly and efficiently
Bingle did not acknowledge a claim made against me!
Even after I had commenced a claim and paid my excess, Bingle did not respond to the third party seeking settlement. they then claimed against me personally. what is the point of insurance if they don;t even respond to claims! And of course, there is no phone number to call to complain.....
I'll use Bingle again
Didn't think I'd be giving an insurance company 5 stars but credit where credit is due. I had an accident that was totally my own fault. Lodged the claim, paid the premium and then crossed my fingers. You can't talk to anyone on the phone until lodge the claim but that's fine. I, thankfully, paid for the hire car option - worth it so I'll definitely pay the extra for that option again. It took two weeks but the hire car was nicer and newer than my old car so I wasn't complaining. At one point I asked how much my the market value was on my...car and was given a figure that was noted when I took out the policy. Received the payout today and it was $1100 more than it was initially thought to be worth. Bit hard to find anything to complain about given everything was easy and I got more than I expected. Might not be everyone's experience with them but I'm going to have to buy another car now and I will be using Bingle again to insure it.
Absolute liars and will not pay your claim
My car was stolen and bingle refused to pay the claim saying it stolen via fraud and that this was not covered. I went through several channels and they still claim theft is not covered. Do not insure your vehicle here, go elsewhere and save your money, trust me it. will be worth it. The official police report states the car was stolen and used in several different thefts during the period before it was recovered.
Making a claim is easy and stress free! excellent company
Searching for cheaper insurance, came across Bingle. Signed up although I read many mixed reviews. At least 20-40% cheaper than larger insurers. Unfortunately had an accident (last vehicle in 3 car pile up), Lodged police report and started claim. Within 2 hours my car was booked for repairs for the following day. Dropped off car on Wednesday morning and collected on the Friday completely repaired to better than new! Ability to track not only the claim online but each step of the repairs was fantastic. Customer service was excellent!
Highly recommend Bingle to save you money and worry if you find yourself needing to claim.
Call waiting more than 45 minutes, still on waiting
Blood hell, we are not free here to wait 45 minutes and even longer still not connect, looks like doctors, I think they don't have any staff, don't recommend when you really need they putting on hold more than hours wjo knows, we need better customer service, otherwise not worth, if they give free
- ‹ Prev
- Next ›
|Online Live Chat||Yes|
|Legal Liability Cover||Included up to $20 million|
|Roadside Assistance||Not Offered|
|Reduced or Zero Excess Windscreen Cover||Zero Excess Included|
|Choice of Repairer||Not Allowed|
|After Accident Care|
|Hire Car after a No Fault Accident|
|Hire Car after an Incident|
Optional, up to $50 per day until:
|Essential / Emergency Repairs||Included|
|Emergency Transport & Accommodation||Not Included|
|Hire Car after Theft|
|Child Safety Seats and Prams||Not Included|
|Lock and Key Replacement||Not Included|
|New-for-old Car Replacement|
Optional, when your car is determined to be total loss
|Pay As You Drive / Fixed Kilometre Discount||Not Applicable|
|Personal Property Cover||Not Included|
|Trailer & Caravan Cover||Not Included|
|Transit Cover||Not Applicable|
|Uninsured Motorist Benefit||Not Applicable|
|Accidental Loss or Damage|
|Theft or Attempted Theft||Included|
|Malicious Damage / Vandalism||Included|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.