Woolworths is better.
I have insurance with woolworths and bingle. We have made claims with both companies recently for not at fault accidents. Bingle is just a website. No chat, no email. Nothing. It's worth paying just a little more to woolworths or coles or whatever to have a person you can talk to. Bingle also have their own repair shops. That's why they are cheaper. Woolworths uses existing companies in the community and those companies will help you to get your car back into great shape. If bingle owns the repair shops then they will be as tight fisted as possible when working on your car. After the claim is completed on my ranger I will move that to woolworths or something similar.
Ok to buy and do changes when you are active policy holder but nightmare if you ex-policy holder
Bingle is good when you buy policy from them or if you are current policy holder but to communicate with them is a nightmare. Everything has to be on email but you won't find where is their contact email for other queries. And if you are ex-policy holder, forget about anything, you won't get any reply or any method to talk to them. Your policy is shut so you cannot go inside to get some required doc. All you can do is just see your policy number and it says "expired".
So, think before you buy as it is cheap but I still got cheaper price outside or always store your all documents beforehand if you are planning to switch.
Worse car insurance company - Terrible
Customer service - shocking , some staff even don't know what they are talking about. I was placed on hold for more than 1 hour as if they don't want to answer to the questions or avoid the call.
Shocking communication from insurance team
Unfairly treated after paying for 2 years of insurance
Bingle was very unreasonable and not helped at all.
May be cheap insurance , but not worth it as its not useful for you when you need it. Go for a quality product .
I don't recommend this car insurance to anyone in my life time.
Worst insurance company ever
They are crappiest company i have ever had insurance with. They didn’t repair my car from right side did just left side make an excuse that this is another accident. Never going to insure with again. Most insurance companies give loss of income or provide a replacement car but they didn’t provide anything.
The reviewer stated that an incentive was offered for this review
Simple and easy claim processes and very affordable.. understandably there isn’t anyone to really talk to but the fact it’s all online makes them so competitive!
Would definitely recommend giving them a go.. I opted for the glass cover also and this has saved me $100s
Worst service. No communications. Avoid.
Absolutely awful service. Would never recommend them to anybody. I’ve been waiting for 2 weeks to hear back on the status of my claim. I’ve called and just get fobbed off.
With them for over 3 years. Hopeless service and they just never reply to you. Wish I never signed up with these guys and I recommend that nobody ever does.
Don't waste your money. Thay won't help you when you need it.
I have been with Bingle for several years. My car has brokedown and needs to be towed. After being on the phone for a long time, someone responded. I explained the situation, she put me on hold for another long time. Finally, they said that they can't help because I wasn't involved in an accident. So frustrating!
Slack and not helpful
By making a claim (no matter who was at fault) my premium automatically goes up. This was the warning on the web site and I should realised the process was not going to be easy.
At every turn it was upto me to chase up Bingle and later their repairer for updates. The repair bill was $5500 on a car I would be lucky to get $6000 for at sale. I was only told this when it was too late and the car was in repair. When I rang the assessor and asked for a write off he merely laughed. I rang bingle to discuss and was told there was a 20min wait and w...ould I like a call back. I agreed and have been waiting 7 days. I guess there must have been some delay. I guess you get what you pay for. We took a cheaper insurer and definately received cheap service.
This is the best insurance claim ever! Triple A!!!
The car was returned to me in 3(!) business days!!!! No drama, no exchange of endless emails, no assessors! straight to business - took my money for the access, got my car, they paid for the taxi, and I am back on the road! no paperwork! Best policy ever! I will surely stick with Bingle for lone time!!!
Apaulling insurance company
Ive been deemed at fault for an incident that could no way be. I will be changing insurers and will never recommend bingle. Terrible customer service, and apaulling decision making skills. Ive taken my case to the ombudsman to investigate.
Pitiful service - failed to inform us car had been written off
My husband’s car was damaged in a hailstorm and we made a claim through Bingle. In short, the service Bingle provided was pitiful and was the worst experience we have ever had with any form of insurance we have held over the years.
For the premium we pay every year and the excess, Bingle:
- Assessed the car as fit to repair rather than be written off, allowed us to drop off our car at the repair centre and believe that all was well, and then changed their minds and decided to write the car off.
- We only found out the car had been writt...en off when my husband rang to extend the hire car rental. When questioned as to why it was first deemed fit to repair, the customer service operator said cars go through a second assessment. We were never informed of this. The initially refused to extend the hire care rental after telling us the car was written off. Only extended it by a couple of days when pushed. For five days the car had actually been written off while we believed it was being repaired. This also significantly cut into the seven day window in which you are legally allowed to challenge an insurance company’s decision to write a car off. We are hoping that was not a deliberate choice rather just another example of their incompetence. - Didn’t follow through with organising a windscreen repair until chased up.
Put in a claim for another car at fault. I’ve received nothing but poor customer service and appalling wait times for contacting the total loss team, over an hour and half!! The day I put through my claim, my email account was hacked and I have no doubt it had something to do with customer service person selling my details on the black market! I encourage everyone to look elsewhere for insurance, I definitely will not be purchasing insurance through them again that’s for sure!
Rudest Customer Service Ever
I recently had to lodge a claim a week before Christmas. As most can understand, due to the Christmas break, the car was going to take a little longer to repair than it usually would and I didn't object to this. However. Bingle decided to send my car to a repair shop who, once I questioned why it had been so long, claimed they were inundated with work and understaffed. After 3 weeks of waiting, no one could even tell me if my excess that I had already paid would cover the repairs or if the car was even repairable, when I had initially been told...the car would be fixed by the 6th of January. After three weeks of "it will be ready by next week"s, I made my first complaint which was not followed up at all by management. Finally when it became 6 weeks post accident, I made another complaint as I still had no idea what was happening, where I was finally met by Management member, Angelo. Angelo told me that my claim would be processed and covered, however if it were assessed by him, it shouldn't have been. He also treated me like an imbecile when I asked if I could have any compensation based on how long it had been since having a car (the 2 months of insurance paid, my excess, my car loan, payment for a loan car for the rest of the time that I wouldn't have a car", upon which he scoffed and said I should have elected for that option in the first place.I understand if there wasn't anything he could have done but a little empathy goes a long way and I was treated not only like a child, but like an idiot. I have changed insurance companies since as I do not appreciate this, and my peers around me have also vowed to never choose Bingle due to what they put me through. 8 weeks of not having a car would have been a pain, but tolerable, however that treatment was disgusting and unforgiveable.
Worst insurance and nil customer service
Tried to cancel a policy on a car that I no longer have. Website does not allow policy cancellation unless you have the original credit card (which I don’t as I switched banks). Can’t get hold of anyone to sort this out. This company seems totally uncontactable. Worst customer service I have ever experienced
Doesn't help their customers
Had an issue with another car at fault. Since their partner was a "witness" stating otherwise Bingle would not help me out at all saying it's "too hard" and "not worth it" issue was boughy up
Car got broken into, 2x tinted windows lodged claim, all good so far
Replacement parts were faulty so had to have them replaced again
However they closed my claim before windows were tinted
Despite being informed of what was going on
Almost uncontactable, as they don’t respond to emails...oh actually they responded to 1 ....2 months after it was sent, no doubt I’ll get replies to the other 6 emails throughout the year
Call centre...ha...delay centre....good luck finding that phone number
And hope you enjoy the run around and on hold music
Obviously they have studied at the Telstra school of call centres...
- Comprehensive Car Insurance
- Verified customer
Cheap insurance crap experience
You pay for what you get. This is the case with Bingle. High excess and no one to contact. It is an online-based company with no email or phone number to call if you have a question. When I made my claim I had a rude person call me up and give me very little options. They are not helpful and do the absolute bare minimum. Terrible experience and no communication during this process. I have had no car for 2 months now as it's still going through the process.
Highly recommended, hit a kangaroo this morning and was able to book a repair through online with in 10 min and Found a booking within few hours time. Unlike other insurer who keeps you waiting hours n hours to get your car booked for repair.
worst mistake ever for choosing bingle insurance!!!
Bingle is cheap but when you need them, feels like you have made worst mistake by choosing bingle.
I have really experience with bingle....when I had an accident, I wanted to get some help. I tried to contact them several times but unfortunately nobody replies on emails. After that I find out the customer service number but still they couldn’t help. The bingle customer service is very unprofessional and not helping their customers.
The reviewer stated that an incentive was offered for this review
Poor Customer Service
An hour on hold before being able to talk to someone. Spoke for 2 minutes, exchange Claim Number then put back on hold for another 20 minutes while she "Checked the Claim Information". She came back then I was put on hold for another 20 minutes while they waited to transfer me to another operator.
The price may be somewhat cheap, however the service is horrible. The information given was poor, the service was slow, responses took days. Roadside didn't exist, the value for money is poor under the claim that they do everything online yet other insurers are able to offer better services and value for less.
I've been with Bingle since July and will be swiftly kicking them out the door after this is resolved.
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