51 questions from our users
Just looking to get an indication of where to best place my Arizona Sol 3 tray ( sorry, no 3 tray listing). How much space should be between the back and the top of the unit? Should there be ventilation in the room which it is placed? Would I expect condensation coming from the machine in an enclosed room? Should the room be open or closed? Sorry for the multiple questions, new to dehydration machines.
Apologies, it is actually the 6 tray, not sure where I got that from.
We have the 10 tray unit, it doesn't require that much back or top clearance as the air exits along the side vents at the front, and around the front door . The top does not get that hot, same with the rear - the fan at the rear pushes the hot air toward the front. Give clearance above the unit at the front of the machine, and as the base gets quite warm it should be placed on an insulating board, like a bread board, if you have it on a timber surface you want to protect. Ours is in an open plan kitchen, never noticed any condensation, and no need to leave windows open if that is what you mean. If in doubt regarding placement you could check your manual.
Do i leave door on my dehydrator when dehydrating
Hi Jake, thank you for getting in touch. The door will need to be secured whilst Dehydrating. Please do not hesitate to get in touch with us at email@example.com if you would like any further details. Kind regards, Hayley
I have used my 6 tray machine twice and went to use it again and it comes up with the letter ‘A’ on digital screen and won’t do anything else to turn on. So frustrating!!! Nothing on manual says anything about it either
Hi Robbie, thank you very much for your review. I understand that my colleague from our support team is immediately looking after this for you. Please do not hesitate to get in touch if there is anything else that you need assistance with. Kind regards, Hayley
Hi, I have just been given the Arizona Sol 9 tray but on looking inside see that it's plastic. Is this plastic any of these: Polypropylene (PP)
Low Density Polyethylene (LDPE)
Acrylonitrile Styrene (AS)
Acrolonitrile Butadiene Styrene (ABS)
I have heard that "BPA-free plastic” doesn't mean a whole lot.
I hve the 9 tray and its all steel definately no plastic and its only abt 9mths old .can u take it back for refund?
Definitely plastic interior. A disaster. Not sure. Following it up. Thanks for your input. Much appreciated.
Hi Debra, thank you very much for getting in touch and sincere apologies for the delayed reply. We can guarantee that all plastics used are BPA Free and Food Grade. Could you please supply your email address or phone number so that we can contact you to discuss further. We want you to be %100 happy with your purchase. We look forward to hearing from you. Kind regards, Hayley
Can I dehydrate a meal
Hi Connie, thank you for very much for getting in touch. Most foods can be dehydrated, with the general exclusion of dairy products and high-fat items. Unlike fruit, meat and most vegetables should be cooked first before dehydrating. Once you have a variety of dried ingredients, you can assemble them into meals. Some whole meals can be prepared and then dehydrated, like soup and risotto. This minimises prep even further and allows flavors to meld.
For efficiency, consider dehydrating a variety of foods at the same time, so long as they require the same drying temperature. I hope that helps. Please do not hesitate to get in touch if there is anything else that we can help you with. Kind regards, Hayley
What is your best Food Dehydrator model now?
Hi Nguyen, our best dehydrator is the Savana. This has dual fan technology (2 stage sequential temperature timer) which offers fast and regular drying modes. Transparent glass fixed door, if you would like to contact us at firstname.lastname@example.org there is a 5% new customer discount code I can offer. Regards Bec V4L
When is the energy consumption of this product per hour?
i really cant remember--i sold it ages ago. it didnt really crisp veggies llike i thought it would.
Hi Ansir, the cost of running dehydrators is very low. The Arizona 6 tray is 420-500w which costs around 50cents per hour. Sorry its taken so long to reply, hope this helped :)
I'm seriously looking into purchasing one of your products but I haven't been able to find any information other than the sale pitch (no owner reviews, nothing on youtube...). Where can I find more information on the BioChef Kalahari?
Hello there, thank you for your interest. Our Kalahari range is our most recent to the Biochef family. Please contact our support team and they will be happy to answer and further questions your might have. We stand proudly by our 3 year warranty on this range. All the best for now.
what is better - arizona or arizona sol - and why?
Hi Tim, the main difference of these 2 models is the drying time, the Arizona Sol has 19.5 420-500w (lower energy consumption) and removable door, and the Arizona 24hrs 800w. So I guess the Arizona Sol would be the way to go. :) Anymore questions please ask. Regards Bec V4L
Doesn’t That mean that the Arizona vs Arizona Sol is better, because it’s more powerful and dries everything quicker? I actually don’t like the cheap looking door from the Arizona sol. The Arizona looks better.
Hi Daniel, it is personal choice really. The Arizona is a great unit and some people do definitely prefer the design of the Arizona. The Arizona will definitely dry more quickly and evenly. Please do not hesitate to ask if there is anything else that I can assist you with. Kind regards, BioChef
Hi we have an 8 tray biochef hydrator for a few years now.
Often when first turned on it gives an E1 error code and stops after a few minutes. We have to turn it off and on again a few times until it keeps going. Cannot find in the manual or online what this means.
Hi Peter, it may have something to do with the door magnet. Sometimes if it is off centre/loose it can read this error. You may have to send it in for a service. If you would like to please contact us at email@example.com
Regards Bec V4L
Where can we buy the biochef 6 tray in Melbourne
Hi James you can purchase them at Kitchen Warehouse. You probably should call them first to see if they are in stock. If you don't have any luck we can ship one from our warehouse no delivery charges. Regards Vitality4Life.
we had our biochef going yesterday and came home to find the power off. The power came on again but since then, even thought the biochef has light on and fan going, there is no heat. Can you help with the reason please? Alex
Hi Alex so sorry to hear this. Maybe there was a power surge and the power blew a fuse. Please contact us at firstname.lastname@example.org and we can organise to get this sorted for you. Regards Vitality4life.
Hi. Have just unboxed the Arizona Sol 6 Dehydrater and see that the manual mentions a Fast and Regular time for drying. Can't see any option on the buttons to select either of these. Please advise... :)
Actually, can that. Just did an on-line search and found a more recent manual. :)
Hi Alison, yes that is right it was an error and amended now. Please let us know if you have anymore questions. Regards Vitality4life.
Can nuts be dried successfully as I see no mention of nuts anywhere and that’s what I specifically want it for?
Hi Elspeth, thanks for your inquiry. Yes you certainly can dehydrate nuts. We have a small manual which has some drying tips in the back but the best thing is to google and see what other people advise. You can get all kinds of expertise. But you can definitely dehydrate almost anything and Nuts are great. You can soak them first I believe and dry between 12 to 24 hours. Any more question please ask. Warm Regards Vitality4life.
I have just purchased a 5 tray BioChef dehydrater, and was wondering if it is possible to adjust the timer more specifically than in 30min increments?
Hi Prue B, The 6 Tray is set to 30 minute periods as the minimum drying period for any produce is normally 4 hours ++ so it wold be a lot of clicking to adjust in 5 minute increments ..if you understand what I mean. Also, the time of dehydrating will also vary due to ambient temperature, the thickness of the slices and how close they are laid out on the trays together. So I think you will find that it's a bit of an experiment in the beginning but dehydrating is very fun ...and very satisfying when you see you are throwing very little out:) Please let me know if you have any other questions. Kindest | Vitality 4 Life
Ok thanks! I queried it as it says to run the unit for 45 mins initially to get rid of any moisture, and I needed to stop it manually. No issues with doing that, I just wanted to be sure I hadn’t missed something :)
Hi Prue, no you haven't missed a thing. Will get that updated so its clearer. Anymore questions please do not hesitate to ask. Warmest Regards Vitality4life team.
I have an error on the LCD C42, and it does not switch on. Can anyone please help?
Why is the 8 and 10 tray dehydrators 800 watts, and the 9 tray dehydrator 600 watts? Which is a more economical use of electricity?
Hello Sandra, sorry for the delay. An 800 watt dehydrator costs about 85 cents to run over an 8 hour period. You really only need a minimum of 500 watts to dehydrate, so obviously the higher the wattage the faster the drying but also the running cost would differ also. Here is a link on our website, its really informative. If there is anything else please let me know. https://www.vitality4life.com.au/blog/product-reviews/food-dehydrator-reviews/10-reasons-to-buy-a-food-dehydrator/ Warmest Regards Vitality4Life.
I see that some parts are BPA-free-- which parts are not BPA-free? Thanks.
Hi there, all the plastic is BPA free, the inside trays and walls are made of stainless steel. Please feel free to contact us on the toll free number 1800 802 924 or email us at email@example.com if you have any further questions. Warmest Regards V4L
Thank you, good to know.
Hi, I just received my BioChef Arizona 9 Tray Food Dehydrator and read the manual and saw that beef jerky is cooked for 2 hours fast time.. my concern was most forums note jerky needs to be cooked for 10 -20 hours. Is this 2 hours fast time correct? and if so how do I select fast time? Thank in advance. Once I use this I will do a review of this product.
Jerky is definitely only safe to dry between 62-65 degrees for 7-8 hours or longer if necessary. If you would like to contact us on firstname.lastname@example.org I can send you an updated manual. Warmest Regards V4L
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