Outstanding customer experience!
This company has an outstanding and ethical approach to customer service. I have ordered before from them and love their products for their originality and quality.
Recently, I had to return an item as it didn't fit as well as I thought. I was able to do so for free (first return), I had received item via express mail, free of charge! and refund was in my account one day later!
Bravo Birdsnest girls!
Makes shopping an experience and personal
Great site. Easy to navigate
Have bought a lot from Bidsnest and it is always quality and service/ efficiency is the best I have seen. Range of products is always changing. I love getting my parcels with little gifts and personalised handwritten notes. Cant recommend highly enough
Perfect online shopping experience every time
Birdsnest is by far my favourite clothes shop and has been for a couple of years. I avoid shopping in the real world - I hate trying things on in shops, all under pressure from sales people and away from all the shoes and things you need it to go with. Birdsnest have a huge range of brands as well as their own in-house lines, and provide great info on item and brand sizing, fabric and suitability to your shape etc. You can also get a style guide suited to your shape/tastes which provides suggestions for items that you might not look at usually....Importantly for me - as I am very tall and so find it difficult to find clothes that fit well - they are also entirely decent about returning items for poor fit, or for any reason at all. They have an easy returns process and they give a full year change of mind return option (with the usual restrictions on keeping tags, not wearing etc etc of course!) which is unusually generous Keep up the awesome work Birdsnest!
Cannot Reccommend Highly Enough!
I love shopping at birdsnest.com.au I find their customer service to be the best of any online store I've ever purchased from. They send a personalised note with each order and I often find a little bonus item in my order. I've been shopping here for years and I'm always happy with the things I order. Great quality and a huge range of products. I love their sizing range too. I love supporting an Australian business too.
Fantastic Online Store
I have now been using Birdsnest for two years. Fast service, great website they send to a lovely note with each purchase quick & easy returning. Do not hesitate to use this site. They are terrific. Lots of variety in store & styling thoroughly recommended especially women over 50 great work Birds
Great online service
The website was easy to navigate and fun. Its great to be able to read the reviews on most of the items that have been tried & tested by the buyers. The delivery was very quick and professional. The items were packaged beautifully with a handwritten thank you note inside. I would definitely buy from this online store again with no hesitation. Love the items I purchased. Thanking you Birdsnest.
The reviewer stated that an incentive was offered for this review
They don't sell petite clothing but advertise they do
Unfortunately this clothing site advertise as selling petite sized clothing (clothing specifically made to fit ladies under 160cm in height - their own advertising) but it's not true. Very disappointing. I contacted them directly to check the mistake wasn't mine. Their first response kept referring to 'size 6' clothing (which has nothing to do with the meaning petite even by their own words), and after a few exchange emails it became clear they have selected a few regular sized clothes they have decided will fit on ladies of a shorter stature and decided to label them 'petite'. There are no clothes on this site that have been tailored to fit a shorter frame, ie, decreased shoulder to bust measurement, or waist to hip ratio.
Sizes seem to focus more on larger sizes
I love the service that this online store offers however I find that the sizes they offer run very large. I am an 8-10 and find I find to order the smallest sizes and still find many run too big for me.
I am a frequent online shopper and birdsnest is by far the best store that I have ever come across! The customer service is incredible and the employees are very friendly, enthusiastic and confident! A lot of care and thought goes into each parcel that is packed with a personalised hand written note and wrapped perfectly! The items are always delivered in perfect condition! Highly recommend!
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