hi Where can I buy the power cable and cable to rear camera from for a DR750S-2C? I'm in Roxburgh Park Vic 3064 Please?
We purchased this camera in 2020 and now it's playing up. Can't access the app tried many times. The red light is solid red ans after driving for a while it restarts by itself. I reformatted the card ans update the firmware. The camera and installation was very costly and unfortunately I don't have e the receipt. Can anyone guide me
Just had mine DR750 installed and hotspot is configured but can't connect to cloud EXCEPT when the ignition is on!!!? Tried refreshing app etc but no luck. Worked fine to start with but following scheduled reboot it now refuses to connect
My DR750S-2CH has suddenly intermitantly powers off and then restarts with the voice of "starting up". This happens every few minutes. I have checked the power supply and reformatted and replaced the SD card, but still does it. As I have two sets of the DR750S-2CH I switched the cameras with the other set from another car and the other one has no problems. Obviously the problem is in the cameras.
Hi Ian, Thanks for reaching out to us, typically restarting issues are SD card related. However as the issues have persisted with a replacement SD card then it would point towards the camera being the cause of the issue. We would advise following our warranty and returns procedure on the link below, so we can get the issue looked into and resolved. external link
Best regards, Chaim BlackVue Australia 08 6267 5167
The above link does not work. Error 404
I have swapped the cameras again and with the 16GB Blackbird card formatted it is now working.
Hi Ian,
Apologies please use the below link. external link
Best regards, Chaim BlackVue Australia 08 6267 5167
i have had the blackvue dr 70-2ch installed by the dealer on a brand new car. we have 2 drivers one with and iPhone the other an android . Will the camera respond automatically when the alternate phone is introduced to the car and drives off and what happens when both phones are in the car? i maybe naïve and it happens automatically . Look forward to a response.
Hey Michael, Thanks for getting in touch. You can only connect one Wi-Fi device to the camera at any given time - if two phones try to connect to the camera's Wi-Fi simultaneously, the camera will voice an error message "Direct Wi-Fi already in use".
You will need to disable the "auto-join/connect" to the BlackVue Wi-Fi network on one or both of the phones to avoid this conflict. You will only need to manually connect your phone's Wi-Fi to the camera when you want to retrieve footage off the microSD card or change any settings.
Hopefully this makes sense but please let us know if you have any questions or concerns.
Best Regards, BlackVue Support Team (AU)
i keep getting this message as well "direct wi fi already in use DRIVING me crazy not sure how to diable auto join if someone could please enlighten me cheers debbie
Hey Debbie,
Can you please advise what devices you are using? With this information we can advise the appropriate steps to have this resolved.
Best regards, BlackVue Support Team (AU)
Can you change the recording time from one minute to 10 minutes for example?
Hi Debra, Thanks for reaching out to us. The DR750S-2CH system can be changed to 1, 2 or 3 minute recordings. This can be done in the firmware settings located under Basic -> Recording -> Video Segment length. If the option is grayed out Please lower your 'Image Quality' setting to 'Highest'. If there is any issues please let us know.
Best regards, Chaim BlackVue Australia 08 6267 5167
That didn’t work, and I looked the box the version we have DR750X-2CH
Hi Debra,
Thanks for clarifying. The recording time length can not be adjusted on the DR750X-2CH.
Best regards, Chaim BlackVue Australia 08 6267 5167
Well, that’s a shame. I wish I asked the question before purchasing (2 units) ☹️I’m now having to download up to 10 recordings for a police report. I’m not sure these units are for us.
Obviously it didn’t work as there is no 10 minute setting (in either model) as originally advised. But correct…you should have asked the company directly or checked the basics/manual before purchasing rather than ask in a review site.
Please share what units do 10 minute recordings. Thanks
Hi I need to go back to my recordings more than 48 hours is it possible to get that recording please as I can't see it Thank you Anna
Hi,
I have had my camera for 8 months and recently is starts up saying “initialising as card” “do not do not turn off the power (or something like that)” and the restarts. This continually happens. I changed from the sd card I got with it (BlackVue) to another brand name and it worked for about a month now it’s started up again looping. I reinserted the original sd card with no luck. The camera is powered via hard wired into the car with supplied kit by a professional.
What can I do?
Hi Adrian, Thanks for reaching out to us. It does sound like there is an issue with the BlackVue SD card with your system. We would advise reaching out to our support team on the email below so that this can be replaced under warranty. support@blackvue.com.au
Best regards, Chaim BlackVue Australia 08 6267 5167
Hi I have a couple of questions about my recently installed Blackvue DR750S-2CH. I paired it with my Iphone 7 and have found that I am only able to view recordings whilst in my car. When I check the wi-fi settings in my house where I have wireless-wifi it does not show DR750S-2CH as being paired. I have read the manual and it says I can view my car via my phone while not in it so can you please explain why I cannot find dash cam network. I have gone back to car and can find the dashcam details in my setting and view recordings? Also, I am assuming that once dash cam has been set up and paired it auto links to Cloud free add-on. Is that correct? I would appreciate your response and any advice you can give me on this. Thank Cyndy
Hi Cyndy, For the cameras direct WiFi connection this will only work in close proximity usually within the vehicle itself. In order to access the camera from a distance the cameras cloud connection will need to be setup. Please see the link below for a detailed guide on how to setup the BlackVue cloud.
external link
Once the camera has been setup for cloud connection it will automatically connect and then can be viewed on the cloud platform.
If assistance is required with setting up the cloud connection please feel free to call us on 08 6267 5167 or reach out to us via email on support@blackvue.com.au
Best regards, Chaim BlackVue Australia
Hello Chaim Thank you for your quick response and advice which I will follow up. Cheers Cyndy
Parking mode on my 750 2ch has stopped working, was working fine in timelapse mode since install about 12 months back. Had to take the card out to test PC app as card from other car camera (650GW 2ch) was crashing the app (update of app fixed that). Noticed all normal files were playing back fine, but trying to play parking mode files crashed the app. Noticed yesterday that since that time I took the card out (monday 13/07), parking mode hasn't worked since, formatted SD card, records fine when car on, no other changes, battery voltage fine, haven't checked PMP yet as PITA to get to but will this weekend, it's set to 12V cutoff. why would parking just suddenly stop working? Firmware is upto date on camera etc, just bizarre.
Hi CarlG, Thanks for reaching out to us with this query. Typically if parking mode issues are occurring its usually related to not receiving power while the vehicles engine is off. Does the camera announce that it is going into parking mode or does it say powering down? In the firmware settings could you trial Motion and & Impact detection to see if this behaves differently than what it is doing now?
If the unit is powering down please check the batteries voltage level to see if it is above the voltage cut off.
Please let us know the outcome so that we can assist further with this. If any assistance is required feel free to reach out to our support team via phone or email. Our support team is available via phone on Monday-Friday 9AM-5PM WST.
Best regards, Chaim BlackVue Australia 08 6267 5167
Hi Chaim, thanks for your reply. I’ve tried what you suggested and have tested over the last few days. The camera will go into parking mode when the car is on and stationary. It will intermittently go into parking mode itself when car is off, but most of the time it powers down straight away. Battery voltage and charging etc is perfect, it’s looking like a faulty PMP box is the cause of the issues, as it’s shutting off and cutting camera power when car is turned off, turning the PMP off and on sometimes makes the LED come on, but it goes out shortly afterwards.
Hi CarlG, Thanks for providing this feedback on your system. From the description of the issue it could potentially be a faulty PMP Module or vehicles voltage is falling below the cut off. As the voltage has been checked we would like to arrange for a tested and working PMP module to be sent out to yourself to be trialed with your system.
Could you please email through your delivery details to support@blackvue.com.au
Once this has been received our dispatch team will arrange for this to be shipped via Express post.
Best regards, Chaim BlackVue Australia 08 6267 5167
I'm having the exact same problem - updated firmware in the last 4 weeks and now my PMP turns off pretty much straight away after turning the ignition off. It worked fine for closer to 2 years before the firmware update. Seems like the PMP has gone faulty or the firmware update has caused some problems with my blackvue dashcam model. Very frustrating.
Hi! I’m having the same problem too. I bought a car from Honda Dealership, they offered this dash cam. They put/installed it on my car. I have DR750G-2ch. It worked fine until sometime 2 months ago it turns off just right after ignition off. Powering down it says. Please help. Im encountering a lot of trouble.. dent, scratch on my car, and its frustrating that I cant rely on this dash cam anymore to capture video/photos of offenders. Thanks - Mary
Hi Mary, If the vehicle is powering down as soon as the engine is turning it would indicate that the constant wire has been put on to an accessories circuit or the vehicles battery is reaching the voltage cut off point. As the system was working fine 2 months ago it does sounds like the vehicles battery is reaching the voltage cut off point of the Power Magic Pro. This cut off point is there to make sure that the vehicles battery is not drained to a point where the vehicle will be unable to start.
Are you able to confirm the voltage cut off level set on your Power Magic Pro? Can you also confirm the resting voltage of your vehicles battery?
This information will help us confirm what is happening with your setup.
Best regards, Chaim BlackVue Australia 08 6267 5167
I had these camera's installed today and i am trying to connect the android phone to the cameras but the blackvue network does not appear in my list to be able to connect the phone to the cameras.How do i fix this problem?
Hi Bernadette, Thanks for sending this query through. Can you confirm that the camera is currently powered and recording? If the system is powered can you please press the units WiFi button. This will toggle the units WiFi and it will announce either "WiFi On" or "WiFi Off". Please advise which message occurred so we can provide the appropriate steps to take next.
Alternatively feel free to give our support team a call on the number below.
Best regards, Chaim BlackVue Australia 08 6267 5167
I have the Gold series DR750S-2CH installed in my Mercedes MY20 GLC 300 SUV. This unit was installed with a PMP by authorized installers prior to me taking delivery. I have had the vehicle since October 2019 and It never seems to remain in Parking mode for more than 1Hr and mostly shutting off completely when the vehicle is turned off with Blackvue Shutting Down announcement. I have only recently had time to locate the PMP and found it set to 12.5V and Infinity which I have know changed to 12V/Infinity but it still only last a max 2Hrs in parking mode when battery has been fully charged and now not even lasting 1Hr. Any suggestions. Could it be the PMP or is it an inherent problem with the likes of the Mercedes GLC300 with the vehicle systems dragging the battery voltage down when motor turned off. A digital voltage meter check of the battery voltage shows the Bat at about 12.3V when vehicle resting. I was hoping to get at least 6-10hrs out of parking mode using this device.
Hi Andy, Thanks for reaching out to us with this query. Unfortunately with European vehicles they do tend to run on a lower voltage level while the engine is off. Which does reduce the amount of parking time received with the Power Magic Pro. From what you have described it does sound like the Power Magic Pro is detecting the voltage cut off level and then cutting the power to protect the vehicles battery.
Best regards, Chaim BlackVue Australia 08 6267 5167
Thanks for your prompt response. Would a Vico Power-Plus that goes down to 11.8V be a better option?
Hi Andy, Unfortunately I am not that familiar with this product. However 11.8V can be very low for some vehicles and may cause issues cranking the engine when starting up in the morning. Please be wary of this.
Best regards, Chaim BlackVue Australia 08 6267 5167
Thanks Chaim, have you any suggestions to improve my current problem.
Hi Andy, Unfortunately with the way the Mercedes operate when the engine is off it does cause the PMP to not provide the most reliable parking mode time. We would advise looking at a auxiliary battery option such as the B-124X to provide a more stable amount of parking mode. While this battery does take 40 minutes to fully charge while hardwired it will provide around ~17.5 hours parking mode with the DR750G-2CH. So even with a 20 minute drive you will still receive ~8.5 hours parking mode.
Best regards, Chaim BlackVue Australia 08 6267 5167
Thanks again Chaim, I will look into that. Cheers
What is the difference between your 1 and 2 channel etc units as far as a typical car driver would see?
1 channel is 1 camera, usually facing forwards & 2 channel is 2 cameras, with the main camera/recording unit front facing with the rear camera connected by a cable.
Hi, i just bought Dr750 Gold one week ago with new car at dealer. When i took SD card out from camera to checking capacity yesterday, then put it back in there. However i noticed that no more power at all for camera and it was off. I did try start engine to charge but didnt work. Can you let me know the reason? Tks
Hi Tony, Thanks for sending your query through. Unfortunately it sounds like there is a potential issue with the unit or the cables. If you can email us your details we will arrange with your installers to go over the system and get the issue resolved. Please use the email address below. support@blackvue.com.au
Best regards, Chaim BlackVue Australia 08 6267 5167
I have a black vue camera installed works fine bit I have found that at the same spot driving home it isn't recording it is missing from when I pull up at a set of lights to when I pull into my drive way about 10 mins of driving. I have recordings for the driving prior to this and then me getting out of my car once park the car. I am concerned if something happens at the intersection there will be no prof there is red light traffic and speed camera at this intersection does this interfere with recording. Thanks
Hi Larissa, Thanks for taking the time to leave this query. When you approach this set of traffic lights is there any voice prompts that occur with the unit? To our knowledge the red light traffic and speed cameras would have no effect on the cameras ability to record video files. With the files that are still there prior to this occurring can you advise what file types they are? ie. Event recordings, normal recording or parking files.
Please advise on the above so that we can assist in this matter further. Alternatively if you would prefer to discus this matter please call on the details below.
Kind Regards, Chaim BlackVue Australia 08 6267 5167
I brought my Blackvue 2 ch 750 over a year ago from Halfords whom installed and set it up for a charge fifty pounds unfortunately I only owned a Samsung 7 at the time and the chap advised me to get a better phone and recommended the S9+ and i needed a good wifi connection and data allowance in order for it to be compatable to the Blackvue . The issue i had was while i could view my car cams from inside the car once outside by even a few feet it would not connect the wifi from my S7 was far too weak so there was no way I could be away from the car and obtain a connection to my phone directly. I was somewhat disappointed as I had just parted enough money buying the car cam and a battery magic to protect my car battery but accepted my fate and then went to my provider 3 who promply sound me the Samsung s9+ for another 949.00 and a sim only package at 20.00 for 30GB once i completed the sale i pointed out they had not offered me any insurance as it was an expensive phone but unfortunately when you buy a phone outright they cannot provide insurance cover but i managed to get insurance else where but still was disappointed. I then once up and running tried to connect to my Blackvue and yet again worked inside the car but just a few feet away signal too weak i was back to square one even Halfords could not understand it. the only advise they could offer at this point was to contact Blackvue for assistance which i did and I was surprised to learn that a permanent hotspot need to be in the car all the time and i was not going to leave my phone in the car how would i view it anyway. i have spend the last year waiting for my sim card contract to end and last week went back to 3 and again asked if they had a wifi mobile hotspot that can be used with my Blackvue before i went to a different network operator. They did and gave me the Huwuie 4g mobile wifi and arranged another contract this time two years. I have again been trying for two weeks now to get it to work to no avail and i have again rang the Blackvue support helpline 01555 709725 who have promised several times to send me the setup information but as yet nothing is forthcoming all very disappointing. The issue i have is i can connect on my home PC to my Blackvue Car Cam and view other users all around the world but it does not allow me to view my car its on the map but i cannot view it and as for the 3 mobile wifi connected now in the car it has limited or no access. The Blackvue is not seeing or connecting to the mobile wifi and i need to find a way to connect my home wifi when at home and my mobile when away from home and be able to connect to Cloud as soon as i do it tells me to connect to my Blackvue wifi which of course is not working in conjunction with my home and mobile wifi connections. I wonder maybe i need to uninstall my car cams and start again but can i do that as i already registered the Blackvue when i brought it. This is an excellent system and will be if i could ever get it to do as it says on the box and clearly this is a simple setup misunderstanding by all parties any help would be really appreciated before i go mad. I need simple instruction 1. setup blackvue to my Windows 7 home wifi and setup to my 3 4g mobile wifi and of course cloud connect ability . the Halfords guy set it up with the same passwords for both Blackvue car cam and cloud and i wonder if this could be the issue any help is desperately needed. thank you for listening
Hi Sandandlime, Thanks for taking the time to write up an inquiry, it does sound like you have been through quite a bit of back and forth in an attempt to get Cloud working. First of all, we would highly recommend watching the following video tutorial on setting up BlackVue Cloud on your device: external link
In order for the BlackVue camera to connect to Cloud servers, you will always need a Wi-Fi internet hotspot in range of the camera and have your camera registered to your BlackVue Cloud account as you already know now. We do suspect there may just be a misunderstanding in setup by the involved parties like you said. I would personally advise watching the video above and following it step-by-step and starting again from square one to make sure nothing is missed.
As a side note, we noticed that you purchased your BlackVue system in the UK and you have come through to the Australian product review page for BlackVue. We are happy to answer general inquiries you may have, but due to the time difference between us, we may not be able to effectively assist. For local support, we would advise getting in touch with BlackVue UK on info@blackvue.uk or calling them on 1555 709729. It may also be worth your time to visit their website and submit a ticket here: external link Thanks again for taking the time to voice your thoughts!
Kind Regards, Chris BlackVue Australia 08 6267 5167
I need a camera system to record someone vandalising my car when parked, needs to record overnight and all day in the office car park. Do you have anything that will do that reliably, please ? The car is a BMW 440i , will it also flatten the battery? Does it need to be hardwired or battery driven? I don't really want leads and cables dangling about and must be discrete.
Hi Steve, The best way to achieve this would be with a DR750S-2CH or DR900S-2CH with time lapse parking mode. Power consumption will likely be the limiting factor for extended recording times, the cameras power consumption is listed in the camera specs on the BlackVue.com.au website. The power can be drawn from the car battery using a Power Magic Pro or from an auxiliary battery option, B-112 or B-124X, however with all batteries they do need to be charged. In most cases this is done over a 30-40 min period of driving. For example the B-124X requires 40mins of charge time to power the a DR900S-2CH for approx 15 hours. Solar panels & or dual battery systems are other options but may not be suitable for all vehicles. Speak with your local authorised BlackVue Dealer for options available, they will also be able to install the unit so all the cables are hidden away. Best Regards, James BlackVue Australia 08 6267 5167
Thank you, James, Ive looked at the battery options and decided the Cellink Neo 9 is the best fit as BMW dont recommend connecting it directly to the car battery. But, as the battery in a BMW is in the boot, will the mains power lead be long enough to reach the front camera once its gone around the panels and headliner inside the car? The Cellink Neo 9 is a Blackvue product and provides 60 hours of recording, apparently and charges up in 40 mins. Its just with the car being a BMW and the battery being at the other end of the car that worries me, the lady I spoke at Blackvue help line wasn't much use, and if the lead isnt long enough Im stuck with a fortune in tech I cant fit. Can you please advise on the length of the hardwire cable in the Blackvue Cellink Neo 9 ? Cheers Steve. PS Didnt realise its all made by Samsung.
Hi Steve, The BlackVue power cable is 4.5M long, from our experience this is long enough even when the vehicles battery is located in the boot. The Cellink products are unfortunately not BlackVue products however they do have similar specs and from our experience work fine with the BlackVue cameras. The B-124X's output cable is around 15-20cm in length, however as it is paired with the BlackVue power cable we believe that the length should not be an issue. Best regards, Chaim BlackVue Australia 08 6267 5167
Hi there my car turned off and it stopped recording is that normal I want it to work when car off as well
Hi Michael, It all depends on how your camera was installed and how the Parking Mode has been set up. Feel free to call our support team for assistance setting your BlackVue dash camera up. Our number is 08 6267 5167 option 2. Thank you, BlackVue Australia.
Hi .y parking mode stop ed recording when car is off is that normal
As far as I know only records when there is movement around the vehicle or a collision occurs
Hi Michael, It all depends on how your camera was installed and how the Parking Mode has been set up. Feel free to call our support team for assistance setting your BlackVue dash camera up. Our number is 08 6267 5167 option 2. Thank you, BlackVue Australia.
I bought my dashcam 750S 32Gr 5 months ago. everything was going fine for few months , and I am really happy that I chose a perfect dash cam to give my wife and me a peaceful while driving or parking our new car. Yesterday, someone hit our car when my wife parked the car at carpark .I checked the Even File but NO Recording . the dashcam said 'the camera is in use and/or cannot start this function'' and the camera only record for around 30 minutes. It is really shame when you need a evident to show your police or Insurance but nothing.
I contacted to Blackvue team to help me to find the issue of the dash cam / video but after 1 hour talking , they asked me to return the dash cam to their company to check/replace new one. It is really really shame when I spent $654 Dashcam and MPP and now my car was damaged and my dash cam not recording.
Now please tell me what should I do with my dash cam and my damaged car and my insurance ?
Hi Daniel, We are very sorry to hear of your recent experience, this is certainly not normal and our support team would like to investigate this further, hence the request for you to send the camera back to us for inspection. It is possible that the camera was not operating because the voltage in the cars battery fell below the cut-off, it is also possible that the camera recorded the incident but you had not enabled the Event lock feature. I suggest following the advice of the support team and sending the camera back for inspection.
Thank you,
BlackVue Australia.
Thank you for your quick responding. However, eveyday we heard the dashcam said " starting normal recording" so how do we know if is not working after saying so - secondly, we spent almost 1hour to talk to the support team but no one guide us to the right answer & after we sent email plus all features of the dashcam no one give us email back.
- we finally have big question, if the dashcam has faulty who has responsibility for our car damages? It seems like we have to pay for dashcam + our car accident!
Cheers,
Daniel
Hi Daniel,
Can you please provide me with the email address you have been emailing? I wish to find out who you have been dealing with so we can get this issue resolved for you.
Thank you,
BlackVue Australia.
Hi, We tried our best to connect with Blackvue team. Unfortunately, nothing change, I've been waiting for 14 days with no answer till calling up to chasing the product investigating. However, the team member only said it was a faulty dash cam and didn't explain why. I really disappointed with your ''premium product! premium service", what is the point to trust your high price product but It can not record our car accident and then we ended up paying for the faulty dash-cam and my car accident. Because of your irresponsibility so we have to suffer a big payments. I request for money refund of the faulty dashcam or upgrade to a higher quality product and the money of sending back dash cam for repairing. Regards, Daniel
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