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We had a very pleasant experience building our first home with Blueprint Homes. The process was easy and stress free, from our very first meeting with Nick to our key handover with Chloe and everyone/everything in between. Any enquires we had were dealt with within 24 hours. And we had no major delays even with all the demand at the moment. We would build with Blueprint Homes all over again.
Excellent customer service
As I was very busy at work and could not take any leave I chose Blueprint as one stop shop for my build. They handled my planning, finance and build with minimum input from myself which was fantastic. I didnt miss a day off work and got my build done in time and at almost the same initial cost. It has been a week since I moved in and I've had no issues so far. Every team member at blueprint have been great at communicating and provided help and advise on any queries I had promptly. Great customer service and product.
excellent customer and build service
From sales to construction our first time building journey has been exceptional. Blueprint homes had deliver a high quality workmanship in building our dream home. They have been very professional and supportive, always made sure that their clients wants and concerns are addressed promptly. If your wanting to build we cannot recommend blueprint homes highly enough. We are very thankful to all the people involved in building our home from our sales consultant Brett Sindall, inreach finance Claire Ferguson, pre-start liaison Beth Dunn, client lia...ison Chloe Brown and site supervisor Adam, they always kept us on the loop throughout and took out the hassle in our building experience. Our house is more than we had imagined. It was a very pleasant journey.
Smooth from start to finish!
At first I wasn't sure how things would go as this was my first build but honestly, it has been a pleasant experience the whole way through. From the moment I first sent an enquiry all the way to the key handover a year later, it has been really smooth sailing with Blueprint Homes. The number of people that helped me out along the way have been exceptionally helpful and prompt with anything I ask about. Any problems I had were quickly resolved and the house is better than I imagined. I visited the house frequently during the build and I was always amazed seeing the house being built every step of the way. I would highly recommend Blueprint Homes to anyone that wants to build their new house.
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Great build experience!
Right from the get go, the experience with Blueprint has been awesome. I did not feel any first-home stress because right from sales to build, the consultants hand held me through the process. Everything went as per plan, I was constantly updated of progress. Very happy with final finish quality.
Our house is more than we could imagine, with great finishes. The service throughout was great. The whole process was easy. The online account, constantly kept us up to date with the timeline, etc. Nigel was exceptional. We are so happy with our new home. We would definitely recommend Blueprint.
Stress free build
From the day we met Peter Lever Blue Print sales guy we were impressed. We told him what our budget was and what was important to have in the home. He then came up with a design that had everything we wanted and more. We couldn’t have been happier. He made this stage of the build an absolute pleasure. He was very knowledgeable and suggested some things that we took him up on. This man even delivered plans to us in Bali. What service!
Once plans were complete we had our pre start with Candice which again knowledgeable and outstanding service.
Perfect what Blueprint has committed and thy has delivered
Am writing this review after completion of 2+ years of stay in my house, Throughout sales and construction period communication Process is good , after sales service is as expected level and not experienced any major issues,minor issues were fixed ASAP with out any delay, only two minor things i have noticed one is pre-start reschedule has taken bit longer a time and key handover process had a process gap i have followed up with them to collect the key, other than that over all process and quality of work is good and so far not noticed any Major issues,
Warranty is 6 years, structural cracking at 8 years. Handy.
I was happy with the build process and staff when I built in 2012, everything went smoothly there. Also happy with the office staff and comms.
Unfortunately structural cracking has been identified above the master bedroom window 8 years later. Structural warranty is only 6 years so it’s too bad so sad.
I’ve had 2 separate tradesmen inspect and both confirmed its definitely structural and more than “settling” as I continue to be told.
Blueprint inspector finally went to inspect this week and reported “There’s no structural beam on the linte...l” (as one of my tradies have reported as being the reason for the cracking) “and it's out of warranty anyway, 6 years unless you have it in writing, It’s just general homeowner maintenance”. Very disappointed I’m now up for a $1000+ repair to fix it properly.
Couldn't be happier!
Blueprint Homes went above and beyond at every single step along the way. I could not recommend them highly enough!
Right from the word go, Blueprint listened to all of our wants & ensured they could meet every single one of them. They even thought of things right at the start that we didn't think of until much later in the build and we are just so glad we had a designer that truly cared about what they were providing us with (i.e. A bulkhead in the kitchen and something as small as the placement of a tap makes a huge difference!)
Blueprint k...ept us up to date along the way and always informed us of any type of delay (which were very minimal anyway). We always knew exactly where the build was at and were pleased to see how quickly the build progressed. The team were always so friendly & professional and always answered any questions I had within a day (I found this really impressive!). The quality of the work was outstanding - one thing we noticed with blueprint is that they will select their contractors who align with their own values. All of their teams/contractors were professional, friendly and went above and beyond. We could barely find anything to fault! Our Supervisor was also really informative and honest about the build which made it such a breeze! Overall, I would highly recommend Blueprint & if I ever built again, would use Blueprint again. We are so beyond happy!
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Great building company!
Blueprint homes displayed excellent customer service and knowledge throughout our build process. They were upfront about site costs and any costs for optional extras. We received weekly progress updates and any concerns we had were responded to within 24 hours. Any minor issues we identified were also fixed promptly. Would build with them again!
We decided to build with Blueprint based on reputation and how their ethics met our requirements. At the first meeting we had many questions and all of them were answered no matter how basic/obvious. We had assistance with amendments to design, the purchase of our land and helping us pick the right colours and designs to make the house work for us. I cannot fault any of the staff that we dealt with. We appointed a building inspector at our pre-handover meeting and he commented on the high standard of workmanship and struggled to find anything to add to his report. Highly recommend Blueprint, we can't wait to turn our new house into a home.
I would definitely build again with Blueprint Homes. After meeting with a number of builders we decided to go with Blueprint not only for the high quality of homes we had seen and the inclusions that were often additional costs with other companies, but because of the customer service and communication that we had received. The sales reps that we had spoken with seemed honest, weren't pushy, went above and beyond to help and instead of speaking badly about their competitors they let their own products and service to the talking. Karim met with ...us numerous times and went above and beyond to make sure we were happy with our design and to help us find the right block. The whole process from design to build was managed beautifully, communication was frequent and easy. Any issues that arose were dealt with swiftly. I would highly recommend!
Blueprint Homes(Balcatta WA) Feedback for Demolition and Rebuild for large Block House.
General: We had 3 previous quotes from other builders prior to meeting Blueprint. I guess we had a good idea what are needs were and Blueprint delivered on the features we needed included. These were the things that swayed us, rather than price. The follow through from Sales(Shannon) from the very first discussions when we met him never changed. The design team were very professional, and Admin and Management all sang the same tune. In a word I would describe the staff collectively as “Genuine”. There were moments of concern, as I am sure there...always is, but the staff maintained a professional approach, even during this “COVID 19” issue. We had a few changes to the typical build after signing, and the staff accommodated these changes. Some of the more important examples were Siteworks (footings/screen wall); kitchen cupboard changes(Kickboards); and a change to the water supply(Underground Joins). In each case there was a specific VO cost associated with each one, and we accepted that. The only difficulty we found throughout the process was organising NBN, Demolition/Power Dome(and its associated issues: Water meter). This was outside the builders’ scope of works. The People: SG: Thanks Shannon for your professional and no nonsense approach to sales and design. Your follow through has been a great appreciation to us, and we feel that every discussion/issue/query was delivered. This in itself is a powerful gift. You’re an asset to your Company. EM: Hard to fully describe the breadth of understanding here, other than to say Eden knows an incredible amount and has the innate ability to represent the Co, across a broad spectrum of concepts and follow through. Amazing Job, and follow through. Completely appreciate her professionalism. CC & GW: These guys in design are very talented, but also have the skills to communicate with customers in a way that expresses professionalism in a role that probably doesn’t normally require customer Liaison. Thanks for being absolute Pros and helping us achieve what we needed to from this build and specifically our alfresco area. NM: I had been warned by friends who have used other Builders about the difficulty getting Liaison Managers to return calls/follow up etc. Nicky is Customer Service personified, with a sense of humour as well. I don’t know how she does it, in the “meat in the sandwich role” but thankfully she professionally mediated and consolidated every issue we had “as it cropped up” and in lightning fast response time. Nicky delivers, delivers, delivers. Your professional approach has been greatly appreciated here, and I hope we haven’t pushed the relationship too far. Really want to thank you. P(Construction Supervisor): Peter has a very good rep with his tradespeople, so we knew very early that someone who has the respect of the building trade would be very good. It seems that he had his trades lined up and project managed extremely efficiently(I believe our build has come in ahead of scheduled time) Peter, through Nicky helped us achieve some things that weren’t typical. Such as: having trades “outside of the builder” do specific works to save us time after handover.(Valuable from a timing/moving in point of view). He also made some helpful suggestions for future non-builder issues. Can’t thank you enough Peter. All said, Blueprint Homes has made our First (and only) build a pleasant experience and we wholeheartedly can recommend them. Their success is obvious as they put great effort into recruiting and maintain Top Quality staff. Forgot to mention Debra on reception was very friendly, helpful and easy to get through to the correct person when required. Don’t hesitate with these guys, they are busy for a reason.
We loved our new home . Excellent job . Highly recommended Blueprint home teams . thank You so much .
Dear all blueprints home design team .
We loved our new home . Excellent job . Thank you so much been looking after us since beginning till ends of handover.
We are had great experience, very happy our new home , definitely highly recommended Blueprint home Design . Such fantastic teamwork .
Much appreciated , thanks agin .
Review collected in partnership with Blueprint Homes
The reviewer stated that an incentive was offered for this review
Questions & Answers
Hi, we are currently in the market to build a new home like half of Perth and we will have our land secured hopefully by tomorrow.
Just wanted to hear from people who have built with Blueprint and if you were happy with the workmanship and quality of the fit out of your home? Has your house stood the test of time? We have never built before so we don't really know what to look for in a great builder vs a not so great builder. I should mention we had a 3 hour meeting with Lee from Blueprint yesterday and he was great with giving us a full scope of extra costs, what is included standard etc. great first impression. Thanks in advance
You will be in good hands. We moved into our new home the end of October and we are very happy with everything. This is the fourth time I’ve built in Perth. The house before this on was with a high end builder. Blue Print build a well constructed home and their customer service is excellent. We had a dream build. They keep you informed every step of the way. The quality of a lot of their standard fittings are really good. You will be tempted to overspend as there are so many nice things you will want to put in your home. Keep a close eye on your budget. There are lots of things to do after the house is complete that you will need money for. Letterbox,washing line and house painting rear garden and maybe security doors. They give you a form to fill out for any faults to be corrected. I really struggled to find anything to put on that form. I recommend you go with Blue Print.
You really can’t go wrong with Blue Print.
Thanks for your feed back Terry. Seeing as you've built four times you would know what to look for in a good build vs an average build. I plan on speaking to Redink and seeing how they compare because they seem to be similar in pricing,
Hi all, I built with BluePrint Homes 3 years ago. Just recently my garage door cables gave way and the garage door slammed shut. Luckily no one was nearby. One of the cable ends had split.
Do any of you know if there is warranty on garage doors? I can't seem to see it documented anywhere on my BluePrint Homes documents?
I Think you will find the Century contact details on Garage Door, i remember that it will have 10 years warranty but there is a clause we should have annual maintenance check with the Century Doors , please be in touch with them for more details. either reach Blueprint maintenance team.
We write to confirm there is a builder’s warranty with Centurion Garage Doors for 15 months from the date of handover. From that time forward our clients can contact Centurion directly for any queries/issues with the door on 9302 7500. Centurion does recommend that the springs and cables be re-tensioned every 12-18 months, as well as the door to annually have a full service (as per the Home Owners Garage Door Manual).
Our Blueprint Home build was completed in 2010 and now has issues with cracking to ensuite bulkhead and wall above door in laundry. I can't find anything definitive in the paperwork in my Blueprint Home documents stating the warranty period. Contacted Blueprint office who say warranty was only for 6 years - which seems short for such a high cost item. On this forum 2 years ago I see that another Blueprint Home buyer 'Trish' had an issue with their 10 year old property, and Blueprint sorted it for them. I am hoping that this might be the case for us as well. Is this a possibility? Thanks
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