??!
1 photo
Bond Back Cleaning

Bond Back Cleaning

1.1 from 35 reviews

See the Best House Cleaning in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
0
4 star
0
3 star
0
2 star
2
1 star
33

  • Verified customer

Unprofessional, unethical and dissatisfying

published

They have quoted some amount on phone and raised the amount after seeing kitchen as they found it messy. Even after paying them extra, they have left things in poor condition. After pointing out the issues they have just made stories that real estate will have no problem with these issues and if there will be issue they can come back for resolving it. When real estate handed over a list of problematic things, we tried calling them but they didn’t even answer the phone or message.


  • Verified customer

Terrible service

published
Jojo

JojoSydney

Disgusting

published

Horrified with this business. They broke my light shade admitted to it and now refuse to reimburse me the money the real estate deducted from our bond. Numerous phone calls made. I have made a complaint to Fair Trading.

Amanda

Amandamelbourne

DO NOT USE. Has anyone got a phone number?

published

Not simple in the slightest- they never showed. And we paid in advance. Trying to get our money back- does anyone have a phone number I can call? Please help!


flemmeister

flemmeisterAdelaide, South Australia

Waste

published

Booked for our end of lease clean. Sent 2 separate msgs with address in it. Didn't hear anything. Told me didn't receive messages so cancelled. Didn't even bother calling me!!!


No show and not able to contact them

published

Organised a bond clean today and the the cleaners never showed. Tried calling all morning but they don't answer their 1300 number and no other number is available. Have contacted fair trading and emailed for a refund and booked another company.
Don't use this company!


Don't Use This 'Cleaning' Company

published

Wish I had read these review prior to booking them, big mistake. Communication? Zero. Bond back? Nup, also a fail. Had to employ another cleaning company to finish the job. Pathetic. They didn't want to know about me once they had taken my money and done their attempt of cleaning.


  • Verified customer

I've lodged a complaint with the Board of Fair Trading

published

Paid in advance (first red flag) and cleaner just didn't show. After hours of emailing without reply (no number was provided. Second red flag), I was finally told the cleaner was running late and should be there about 5 hours late. This might have been excusable had we not already agreed that I would wait out the front of the house to let them in as I had already moved and needed to return the keys.

After a few more hours of emailing without reply they agreed to send through a refund. That was 3 days ago and I've yet to hear another word from them.

I've lodged a complaint with the Board of Fair Trading here in NSW but if anyone has any other suggestions on how to get my money back from these scam artists.

Gigi

GigiMelbourne

If I could leave no stars, I would.

published

The company states they will not confirm a time with you, they had confirmed my booking for Monday and when I said my partner will be at the property to review the job and pay them they advised they can not confirm they will be there and I must hide the payment inside the property. I advised I wasn't happy with leaving money without seeing the work first to which I received a reply email stating that they were now mysteriously booked out but they had already confirmed my booking, obviously dodgy setup.

Caroline V

Caroline VCanberra

  • 5 reviews
  • 9 likes

Waste of time - do it yourself

published

Worst Clean Ever And Most Unprofessional Service

published

Do not use this company. This is the worst service I have ever received. We paid the money in advance as we were busy with work. When we returned to the apartment, the place was a complete mess. Cobwebs still present, grease marks in the kitchen, skirting boards and plug sockets still filthy, walls had not been cleaned, nor the inside of the wardrobes. We had to spend a day ourselves cleaning to ensure we received our bond back. When I approached the cleaner [name removed], who also appears to be the Operations Manager, he advised we would not receive a cent despite providing evidence with pictures and that he would happily take it to court. Disgusting service, they are not even worthy of 1 star.


Issacc

IssaccAdelaide

Very average service

published

This cleaning service was extremely average. The communication was terrible and mis-advertising cost me alot. I was charged more than first agreed because of technicalities the cleaner made up. If there is an advertisement for a 3 bedroom house cleaning that should be it's cost. Again, the main reason i was unhappy about the service, other than the exuberant cost was that the cleaner was rude and not a good communicator. He spoke another language in front of me to his colleague and made me feel as if i were quite silly.
I would not recommend their service.


Liar, Worst Cleaning Ever!!!

published

Didn't turn up to the 1st schedule, really hard to contact them and to get a call or email back! They came back to do the cleaning and it was terrible! The last inspection report from property manager was really bad, so we end up cleaning our self!!! They refused to refund us and we had to give the key back to the property manager 2 days later, which cost us and extra rental fee. The only contact we have is " name removed] " most likely a fake name. I am taking it further as I want a refund. If anyone want to join me please contact me!
Furious!


Sarah M

Sarah M

  • 2 reviews
  • 1 like

Painful experience

published

The worst service i have EVER had

published

Really unhappy with the results - had to hire another company to do the clean and steam clean of carpets again - Unable to get a refund or compensation of any sort so it cost me twice as much and a lot of stress.. Do NOT hire this company as you will be very disappointed

Think this is a hoax company, do not use

published

Agree with every other rating, worst job ever. Needed 2 recleans as didnt pass inspection and my house was ALWAYS spotless. Difficult to get on phone, dont call back when they say they will, sound fishy on the phone, tried looking for their website again to report them to ASIC and it looks like it has been taken down.....


Patricia

PatriciaSouth East Queensland, QLD

  • 2 reviews
  • 2 likes
  • Verified customer

Worst cleaning company ever.

published

OMG. Do not use this company. I had a Groupon voucher which cost about $250 for a clean worth about $600. It cost me an extra $80 for a window clean which was very good, but only other thing they cleaned was the oven. The bathrooms and kitchen bench were not touched and window sills left filthy. The rude person on phone when I complained told me that Real Estate agent needs to complain or too bad for me. I think this company may actually be a HOAX. If not, they should not still be in business. Buyer Beware !!!


Dont use this so called company!

published

Bought vouchers off Groupon, booked with bondbackcleaning a week in advanced, gave them the correct address and precise location, the day they were meant to do the end of lease clean which was the day our lease ran out, they didn't show up because the cleaner thought it was in Brisbane when I precisely said when I booked it, it was on the gold coast and I had to call them and ask where they were! Nothing but an unreliable and crappy business! Surprised they still have money to be able to run it! Luckily Groupon refunded my money!


  • Verified customer

OMG do not use this company!!!!

published

Received a written quote for $480. Came to house and wanted $550.00. Did not get a proper receipt. Had to call back 3 times to get house cleaned properly. Told them oven wasn't cleaned at all, response was which oven? Told them the only one in the house. Real estate company called me and complained about the cleaning. Told them cleaning company was a nightmare to deal with and would come back and do the cleaning myself. What a waste of money and time.


Walter

WalterAdelaide

Did not clean anything. Ruin my wall. Lost my entire bond

published

Bond back cleaning, what a mockery! They take your money first as claim to be " company's policy". They don't want you to be there as you will stop them from cleaning. Well I wish! No visible sign of cleaning, plus ruin my wall. Boss of cleaners claimed that there will be 2 people clean for 4 hours. I came back to my house after 1 hour, no one was there. Basically they just took my money, spray some Sh!t in my wall, then go to the next victim. This business should be shut down.


Page 1 of 2

Questions & Answers

Gigi

Gigiasked

Is this the company? It's kind of hard to tell. My review has been left on this page which looks similar but I'm not sure? http://www.bondbackcleaners.com.au/bondcleaners

1 answer
Caroline V
Caroline V

Hi Gigi, that is definitely their website (and I was in Canberra). Save yourself stress and money by doing it yourself. Jim's Cleaning is also very good and consistent but they have to see your place first to give you a quote. Bond Back Cleaning will choose a cleaner to do the clean for you from their list of contacts in the area. Be warned - if there are any issues with the clean (which there definitely was with ours) then the company will say they have nothing to do with it because the agreement (verbal) is between you and the cleaner. It is very difficult to get any money back or for the cleaner to come back and do your clean if they did a crap job. Good luck!!!


Catherine

Catherineasked

Has anyone been able to get any contact numbers other than the 1300 numbers? I want to take my complaints higher

2 answers
Deep soul
Deep soul

0499610107
0468931664
This guys are some bunch of cheater....

Elodie
Elodie

0415865358 Adam.... Total crap! Did you end up taking it further? I just lodge a coma in with ACCC...


Get an answer from our members

Details

CategoryHouse Cleaning

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.