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Despite having to cancel due to reasons beyond our control, ie flights cancelled due to COVID restrictions, Bookme would only refund half our fee for electric bike hire in Cairns. Yes, The policy states blah blah…. But in these circumstances it seems harsh and unfair. Just saying.
Selling restaurants promotions that don’t even exist.
I have purchased a voucher for dinner in Ponsonby, when I came to the restaurant the owner told me that they are no longer working and that bookme keep selling vouchers to customers. But there is no restaurant to go to!! I have emailed book me, it took them couple of days to reply. and they didn’t even apologise. Extremely unhappy with the book me service. I asked couple of people & they told me that they have really poor reputation with the restaurants. And good restaurant would never make a promotion with them.
Zero customer service! Do not make the same mistake that I did...
I booked Fitzroy Island Ferry Day Trip almost a month ago (booking reference: MMVL21X2517303, 4 people, the total price of $240). On the booking page, they clearly mentioned that prior 24hours to start the tour, there is a "Free cancelation". Due to the brisbane lockdown, we couldn't fly to cairns and our holiday was cancelled. On 30.03.2021, I left a message for the bookme, explained the situation and asked for the cancellation and issuing of full refunds. At the same time, I emailed fitzroy island resort and asked for the cancellation. My mes...sage to bookme has been ignored so far. Although in the confirmation email of this booking it is mentioned" amendments, cancellations and refunds must be done via email: if you need to cancel or amend your booking please email Fitzroy Island Resort prior to the cancellation period (24 hours). email@example.com", Fitzroy island resource replied that "We are not able to make any amendments or cancellations to third party bookings so you will need to contact Bookme directly". The rest of the story is very simple, Bookme ignored my emails, and also no one answered the only telephone number that they have. Will do legal acts against them after Easter. Once they receive the money, they don't bother themselves to even respond to your emails.
Easy to use
Booked a Melbourne Yarra River Cruise. Great savings. Really easy to use. Was straightforward. Accurate information. Met expectations. Would use again. We both enjoyed our two hour river cruise. Thank you!
No saving paid more through book me
Booked a flight simulata for $199 in which saving of $80 but the price is $135 per hr and they make money on it when i tried to call no phone number or email couldn't find a number and never emailed me back Never book them again
Easy to book and also easy to alter bookings.
Good website and found the discounts much better than booking direct with operators. Would use their service again.
Great product all round. 10/10
Good customer service
I recently booked a wine tour in Melbourne however due to Covid 19 I could no longer go. At first they wanted to charge a $20 cancellation fee however after I emailed them again and explained the Government restrictions they refunded the full amount to my bank account and emailed me stating they refunded the money within a week. They must have many customers who similarly want a refund but are still delivering great customer service. I will definitely use them in the future.
Great deals - easy to navigate
Have used on a number of occasions, great deals locally and across NZ and Aus, up to the minute meaning I can book something a few days out for my daughter and I to go and experience at sharp rates. We've managed to do some cool things and can't wait to use the site for our upcoming Fiji trip too.
Great website and easy to use.
Very simple site and easy payment system to buy activities on. Traveled through New Zealand and Australia on this website and found some great products to buy. Will use again
Great site. Will use again.
Great site will use again. Good deals. Easy to use app and mobile. Very good range of products and activities on offer at mint prices. I would highly recommend travelers to use Bookme.
Amazing Deals & Service
I have used Bookme on numerous occasions for my travels throughout Australia, New Zealand & Fiji and highly recommend their services. The website is easy to use, the customer service team is amazing and the discounts on offer are outstanding.
Stress-free booking and excellent deals. The website is easy to use. Great discounts, big savings and fun experiences. Their customer service is very helpful. Best prices around / Unforgettable memories. Highly recommend.
Really good support service
Their customer support team was really fast and efficient at helping with my refund. I just had to email them my details and they sorted the rest quickly - it really was easy!
The Best Activities Website I've Ever Used, and Still Use. Epic Deals!
I've used Bookme in Australia and New Zealand for years. I've had no issues at all. Got some great deals for both family and individual activities. I've used it in Noosa, Adelaide, Christchurch, Queenstown and Auckland.
Saved my holiday
I am not yet rolling in funds so finding this site was game changer in the school holidays. Easy to use - great savings. Happy kids! Happy wife. Well on that day lol.
Questions & Answers
Can I please have the phone number for Bookme.com.au? The tour I want says they have 2 tickets left and I select 2 people and.click book now then it says there isn’t enough room. I can’t even find a number to call you on and need to book a tour at Hervey Bay 1st October. Please get back to me today. Thanks Lea
Thanks for letting us know! I see the whale watching product you are referring to and it appears it is an issue linking from the products’ live availability system, I have sent this to our tech team to fix and will let you know once complete, kind regards Bookme team
What's 12+. or 6+ indicates while booking a deals of excursion i.e. Milford cruise
From my experience that is number of seats available on each trip. If you click on that slot it usually then brings up the different deal prices available.
Get an answer from our members and Bookme.com.au representatives
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