Boutique Homes
- boutiquehomes.com.au
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- Pre-Construction (911)
- Mid-Construction (104)
- Post-Construction (262)
Reviews
Great customer service
Our customer experience coordinator Marissa Fina has been outstanding in answering our questions and weekly updates of the progress of our build so far she has made the process easy and enjoyable
Show detailsExcited for the next stage
We have just been moved to the construction phase of our build and so far we have really enjoyed the process. Our Pre-construction contact has been very friendly, helpful and has provided constant updates. We have even had check ins when there wasn't any update which made us feel remembered and a little less anxious that things weren't happening because someone was still keeping an eye on things.
We have felt that any problems have been brought to us straight away and handled quickly.
We are looking forward to starting the actual build very soon!
Show detailsAuthor stated being incentivised for this review
Very excited! and happy!
We have just entered construction and are so excited. It has been a long journey with some delays getting to the site (not Boutique's fault). We have felt informed and supported throughout and the expertise of the team has made our lives so much easier when making our selections...it's amazing how your taste changes over a long lead in time! lol So far the workmanship looks top quality and things are progressing nicely and quickly. Fingers crossed we will be living in our new home before too long, the kids (and we) are very excited.
Show detailsAuthor stated being incentivised for this review
Forever pre construction
For those in pre construction ' we also had a positive experience up until signing in October 2022 on titled land, yet here we are over a year later and still waiting on endorsed plans and a building permit .
Latest update is we 'maybe be close in January 2024'' though I think later next year would seem more likely.
Unfortunately for us our supposed dream home has turned into a nightmare before it begun.
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Comprehensive Understanding of the Process
Working with CEC-Pre Construction Georgia was an excellent experience for us, thanks to their exceptional handling, effective communication, and incredible patience. The team went above and beyond to empower us by providing detailed insights into the entire process, which helped us understand the project's scope and requirements thoroughly. Their expertise and guidance made a significant difference, and we are incredibly grateful for this milestone achieved with their help.
Show detailsAuthor stated being incentivised for this review
Great Experience so far, can’t wait to start our build!
We've have a great experience with Boutique Homes from Sales ( TH has been outstanding) to Customer experience (FV & JS have been great). Everyone has been very helpful and understanding as this is big financial comittment and also building our forever home,
Show detailsPre contract signing experience
The most important thing part of building a house journey is confidence, customer satisfaction and required designs.
Right from ( same as 18 months back ) we found service from Victoria the same, she is a pure example of customer focused individual who always there to help and answer all the questions not like others who is pushy to sign you the contract without being confident with them.
So far journey with Victoria Nguyen has been very nice and hoping better with rest of the team throughout our journey and I strongly recommend to be your next customer service consultant for your new home.
Show detailsPre- Construction
I just want to take this opportunity to share that our pre-construction journey was really exciting and challenging. We want to thank Gozde our associate project manager she did a really good job by helping us to get this through, despites an ups and down during our finance application. She's been very understanding and patiently providing updates regularly. and we want to thank to Samantha our new home consultant, from the very beginning she was very helpful and always available to provide an answer whenever we have questions.
Right now we are very excited and can't wait to build our dream home.
Thank you Boutique Home and Thank you Gozde and Samantha.
Author stated being incentivised for this review
(600717) Job Review
Boutigue have been proactive, supportive and transparent throughout the planning process through to signing the PWC, despite a challenging and complex site location. I would highly recommend Boutigue for residential building and dual occupancy projects.
Show detailsAuthor stated being incentivised for this review
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Great journey so far
We are so impressed with the level of service offered by Luke at the sales stage. He was very patient with us all throughout the process. Was also very clear and was not reluctant to explain every single detail to guide us selecting the best upgrades/ colors (we are building an elements home, so colors were selected at sales stage.)
Contract stage was also great and completed within a very short period.
Hope construction will follow the same momentum!
Author stated being incentivised for this review
Very Impressed! Can’t wait to start our build!
We were very impressed with the whole process for designing our dream home! Christopher and Adile were very knowledgeable, patient, and were able to quickly and clearly answer any questions that we had, especially being first home buyers!
We would definitely recommend building with boutique homes to any of our friends and family.
Author stated being incentivised for this review
Andy is legendary
From the get go, Andy and Boutique homes made the experience of buying our dream home easy, relaxed and exciting. He kept in touch throughout every step and continues to do so after he got paid haha. The boutique home we chose was amazing alone but being able to pick and choose exactly what we wanted, how we wanted ensured we were able to bring our dreams to life. Thank you Boutique homes and thank you Andy
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Disappointing Handover has ruined the experience
My handover was well below standard. My first inspection with a builder was 2 weeks before handover, and they insisted on final payment and I was told all flaws and issues raised would be attended to. One of these was the commissioning of my heater and air conditioning unit.
I moved in with still jobs to complete, a crack in a mirror, some painting not attended to (and still not fixed) but my air conditioning was not installed properly (due to lacking a power point in the roof) Nobody had bothered to tell me this, and as the heater worked I ass
Hi LPE,
We absolutely understand your frustration and appreciate you taking the time to provide your thoughts.
... Read more We’re committed to working together to address your concerns and have sent you a private message to follow up on your build details so we can organise to have a member of our management team contact you. Kind regards, Boutique Homes.I appreciate the message you posted to follow up, but given I logged this last week and still have not heard from anyone regarding where we are at. Looks like this is just trying to save face!
So an update - I still have not got an electrician to attend the house, and whilst someone has contacted me to acknowledge the issue, no further action has occurred. I have paid for a significant upgrade that I cannot use. Still disappointed.
Do your homework!
We chose Barcelona 28.
Research and get quotes on EVERYTHING including various builders and their options on selections.
Make sure to add $60-$100k on top of base price for site costs, electrical & colours and keep to your budget. It's YOUR HOME!
PRE-CONSTRUCTION:
We had a horrible pre construction experience starting from our sales guy in Jan 2023 who gave us the incorrect information about the house that we selected fitting on the block that we were about to purchase. He not only rushed us, his information was incorrect on the house fittin
Author stated being incentivised for this review
Hi Jodie,
We’re sorry to hear of your disappointment with your build journey so far and appreciate you taking the time to share your feedback.
... Read more We’re committed to working together to address your concerns and have sent you a private message to follow up on your build details so we can organise to have a member of our management team contact you. Kind regards, Boutique Homes.Great communication
I can't fault the fantastic communication we have received from Boutique Homes, from walking into our first display, to nearly beginning our build. The dashboard is a great way of keeping up with progress and everyone we have worked with so far has been friendly and transparent at all times. They are quick to respond to questions and have been more than reasonable when we have needed changes made and have been very responsive to our own ideas.
Show detailsAuthor stated being incentivised for this review
Questions & Answers
Hi,just wondering if you could tell me what's the name of the timber floor is in Barcelona 27 at lilydale Kingsley estate and also the cupboards in kitchen.
Hi Sherre, thank you for your patience. The flooring is the colour Mauritius by Surfaces by Hynes and the kitchen cabinetry is the colour Oyster Grey - Smooth Thermolaminate by Polytec.
Kind Regards,
Boutique Homes.
Good morning
Can you please tell me do you build in Woodend Victoria and on stumps instead of a slab
Good Morning, We built in Gisborne on a slab.
Chris
What I want to know is if you will build a house in Woodend on stumps for us next year ?
Hi Lynne,
Thank you for reaching out. We do indeed build in Woodend. If you'd like to discuss your requirements further with a New Homes Consultant, please do let me know and I can organise for a team member to get in touch.
We are currently confirming with our team if we have the option to build on stumps and will send you an update as soon as we hear back.
Kind Regards,
Boutique Homes.
Hi Lynne,
Thank you for your patience. The team has informed me that unfortunately we do not have the option to build on stumps.
All the best with your build.
Kind Regards,
Boutique Homes.
Is your floorplan customisable?
Hi Joyce,
Thanks for reaching out. We do offer several design options for each of our floorplans however we wouldn't be able to custom design beyond these.
If you'd like to speak directly with a New Homes Consultant to learn more you can email us directly at enquiries@boutiquehomes.com.au or call (03) 9674 4500.
Hope this helps.
Kind regards,
Boutique Homes.
Get an answer from our members and Boutique Homes representatives
Details
Category | Project Home Builders |
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Types of Homes Available | Dual Occupancy / Duplex, One-Storey and Two-Storey |
Minor Defects Warranty | 12 months |
Major Defects Warranty | 25 years |
Sustainable Building | Yes |
Knockdown & Rebuild | Yes |
Build Areas | Melbourne’s inner suburbs, Geelong, Surf Coast, Bendigo, Ballarat, Gippsland region |
Building Code | 8370 |
Contact info for Boutique Homes
Mon | 8:00 am - 5:30 pm |
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Tue | 8:00 am - 5:30 pm |
Wed | 8:00 am - 5:30 pm |
Thu | 8:00 am - 5:30 pm |
Fri | 8:00 am - 5:30 pm |
Sat | 8:30 am - 4:00 pm |
Sun | Closed |
Extra Information
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Hi Gboo,
Thank you for taking the time leave a review. We're disappointed to read your feedback and would welcome the opportunity to discuss your concerns in more detail. We've sent you a private mes
... Read moresage to follow up on your build details and organise for a senior member to reach out.