Boutique Homes

Excellent experience with Rifa from Mount Atkinson —————————————————————————— We had an outstanding experience working with Rifa throughout our home-building journey. From our very first conversation, Rifa was professional, knowledgeable, approachable, and genuinely committed to helping us find the right plan. She was always available to answer… Read more

our questions, kept us informed at every stage of the process, and made what could have been a stressful experience feel smooth and enjoyable. Her honesty, attention to detail, and excellent communication gave us complete confidence from start to finish.

Rifa went above and beyond to ensure everything was handled efficiently, and her friendly attitude made us feel valued as clients. We truly appreciate her dedication and exceptional customer service.

We highly recommend Rifa to anyone looking for a reliable, trustworthy, and hardworking new home building consultant. Thank you for making our experience such a positive and memorable one!

From the very first meeting, Bill made us feel welcome and took the time to understand exactly what we were trying to achieve. Throughout the preliminary stages of our build he has been professional, transparent and incredibly supportive. What really stood out was his communication. He regularly kept us updated, often outside normal business… Read more

hours when something was time sensitive, and always took the time to answer our questions thoroughly. We never felt rushed or like we were just another client.

Bill has also been very honest about where we could save money without compromising the home we wanted. He made sure we were aware of every available promotion, rebate and incentive, and genuinely looked for ways to maximise value for us rather than simply selling upgrades.

Our project had a few challenges, particularly with our block, but Bill worked closely with the developer and kept us informed every step of the way. His knowledge, transparency and willingness to advocate for us gave us a lot of confidence throughout the process.

We’re extremely grateful for everything Bill has done so far and wouldn’t hesitate to recommend him to anyone considering building with Boutique Homes.

Thank you again to our sales consultant Luisa for all her hard work with our home, we are truly grateful for everything she has done for us. We had a strict criteria and a short timeframe to work with and Luisa took the challenge by the horns... and nailed it! Luisa put in dozens and dozens of after hours meetings and phone calls to get us… Read more

exactly what we wanted. Other builders told us our requirements were too difficult, or seemed more interested in getting a contract signed than understanding our needs. Boutique were the only builder that truly took the time to understand us and to find a solution to our unique situation.

⭐️⭐️⭐️⭐️⭐️ We recently signed with Boutique Homes, and we couldn’t be happier with our experience so far, especially with Shaun guiding us through the journey. From the moment we walked into the display home in Aintree, VIC, we were impressed. The home was absolutely beautiful, it honestly felt like stepping into our dream home. Every detail was… Read more ·  1

well thought out, and it helped us clearly picture what our future home could look like.

Shaun has been incredible from day one. He is kind, approachable, and genuinely easy to talk to. What really stood out to us is that he doesn’t use flowery sales talk. He’s straight to the point, transparent, and explains everything clearly. At no point did we feel like we were being “sold” to. Instead, it felt like we had someone on our side, guiding us, reassuring us, and helping us make informed decisions.

He loves a challenge. No matter what ideas or design changes we brought up, even the ones that seemed difficult, he always found a way to explore options and make things work within our budget. From design ideas, imagination, and pricing concerns, he consistently worked with us to find practical solutions.

Building a home can be overwhelming, but Shaun made the process feel smooth and exciting. His professionalism, honesty, and dedication gave us confidence in choosing Boutique Homes.

If you’re looking for someone who will genuinely listen, guide you like family, and help turn your vision into reality, we highly recommend Shaun and Boutique Homes.

We’re excited for the next stage of our build journey! ✨

I purposely waited until my home was fully completed before writing this because a lot of reviews I read online only covered part of the home building journey, specifically the very preliminary stages. I wanted to share my experience from start to finish as a FHB. All in all from when I signed the HIA end of March 2025, it took 11 months until… Read more ·  1

handover. 6 months was roughly Pre - Construction but this varies from person to person.

Overall, I will say my experience with Boutique Homes was really smooth and positive. There were no major issues or disruptions during the build, which honestly made the whole process much less stressful than I expected. You hear a lot of horror stories from home building but I didn’t really experience any of it outside of the normalcy of questioning every decision I made during the process and contemplating later whether it was the right choice. I won't lie, pre-construction would probably feel like the most stressful and overwhelming if you set your expectations too high. You will be drowning in making decisions and signing paperwork; some weeks you'll receive a lot of emails and get updates, then others you won't hear nothing for a while. It will be the longest stage for sure for a good reason to ensure everything is good to go once they handover to the construction team.

The staff at Boutique are really incredible at their jobs. From someone who knew nothing about the home building, each step I took was provided with ample guidance and reassurance from the staffing team and any questions I had were replied, never ignored. I never felt brushed off and always got clear answers. But what really surprised me was the speed of construction. From the time construction started and my slab went down, my single-storey home was completed in about 4.5 months — I was genuinely blown away by how fast everything got put together especially as I thought it would take on average 6-8 months.

Please know, like any volume builder, they use a lot of different contractors for each stage of construction, and naturally skill levels can vary between trades. That’s not a Boutique Homes issue — I’ve learnt that’s how the building industry works. Because of that, I’d recommend getting an independent building inspector at every stage even it’s might be a bit out of budget or specifically, the earlier stages before the plaster is up if its too expensive. I didn't regret it and it’ll save you in the long run from all the headaches post handover, especially if its going to be your PPOR. It will gives you peace of mind and makes the process much more stress free that every stage is being completed to industry standard. It became the norm, that every report I received were pages long with items that needed rectifying. However, Boutique were receptive and cooperative whenever these items were raised, which I appreciated. They welcome the reports and actioned them every time without hesitation. I want to shout out my site supervisor, Michael, he really went above and beyond to address any concerns I had during construction, coordinating all the contractors and keeping me up to date and informed.

Be aware that once you sign off on your selections, they are basically final unless states otherwise. It may become very stressful and costly to change them afterwards and that's another trap I've seen people fall under. So make sure you're extra careful and think about you going to live in the space.

Overall, I’m really happy with how everything turned out and excited to have successfully made it to the end without any problems.

Professional and friendly staff: Some reviews note good communication, helpful consultants, and attentive service throughout the building process. Working through my home was a absolute a pleasure no dust everywhere was a clean and tidy job I’m happy with the end result Show details ·  1

Our KDRB process with Boutique Homes has been quite smooth so far thanks to the thorough and experienced team. Our New Homes Consultant Bill H was easy to deal with and made us feel well looked after. We also had a wonderful experience with interior designer Alicia M who we managed to get in touch with even prior to our Interior Design appointment. Show details ·  1

2nd Follow Up……Fixing & Waterproofing. I continue to give 4 stars, simply because there are ongoing little issues with the build. Overall, the build is going well. Josh is outstanding Site Manager, and the trades have been excellent. Darbecca’s Fixing & Waterproofing Report is 56 pages long ….. most of which is standard form information, but… Read more ·  1

they have identified more than 20 items for attention….. some more concerning than others. I am 100% confidant that these items will be addressed, if possible, but it is clear that the “volume build” process is to get things done, quite quickly, and then fix any identified issues.

We have zero complaints and the house is looking good. My hope is that, at the end of this process, I can give a 5 star rating.

The sales consultant is friendly and efficient, and gives us a lot of good ideas when doing the siting plan. There are small mistakes administration wise but that is acceptable. All the team members are easy to approach and open to discussion to all questions. The site manager is also keen to communicate and can get most of the issue solved even… Read more ·  1

though some could not be corrected at last. The quality is overall satisfying except some small defects. The time frame from PWC is approximately two years. I also recommended to keep an eye on every stage of the build with the team. Overall, my experience with Boutique Homes has been pleasant. Looking forward to seeing the warranty team in 12 months time.

We had an excellent experience during our construction project, and a big part of that is thanks to our amazing Site Supervisor, Nathan Cattenazzi. He has strong values, a great work ethic, and is very professional. Nathan always keeps us updated on what’s happening at the site and communicates clearly and because of him, our construction… Read more ·  1

experience has been stress-free. As he promptly addressed all our questions and concerns.

Nathan didn’t just respond to our queries; if I see something that was not installed from the initial plan he already addressed and resolve the issue ahead of time. His proactive approach gave us peace of mind, and he made sure everything went smoothly by coordinating the team well. He was always available for discussions and truly cared about our needs.

Overall, working with Nathan has been a fantastic experience. His dedication, attention to detail, and problem-solving skills have made a significant impact on the project. We genuinely appreciate his support and highly recommend him as a site supervisor.

Our experience with Boutique Homes has been nothing short of FABULOUS! Shaun has kindly guided us through each and every step so far. He has supported us through all of the questions we have had and the transparency was immaculate from start to finish. We were able to fit in everything that we wanted within our budget and were given guidance in… Read more ·  1

each process involved, making the decision to build with Boutique Homes easy and seamless. We would highly recommend Boutique to family and friends looking to create their dream homes. We will be documenting our journey with Boutique Homes on Instagram! @Our.Seville

Job Number: 501430 **Knockdown and Rebuild Project** We feel incredibly blessed to have Rifa from Boutique Homes' Alamora Display Village supporting us on our knockdown and rebuild journey. From the very beginning, Rifa has gone above and beyond to truly listen to our needs, advocate for us, and ensure we feel heard and supported every step of… Read more ·  1

the way.

Her dedication, patience, and genuine care have made a world of difference. Rifa is not only knowledgeable and professional, but she also brings a warmth and kindness that is rare to find. She has made what could have been a stressful process feel manageable and even exciting.

We are so grateful to have her by our side — she is truly an amazing person, inside and out.

Couldn’t be happier with our Boutique Home. From sales with Tim and Mina, helping whilst Tim was on leave, it was a great experience. Helpful, friendly and professional. The team in our colours appointment were so knowledgeable and gave great advice. Aiden our site manager was an absolute star as well. I love to drive by the build and see what’s… Read more ·  1

happening. Every day the house progressed in such an efficient manner that we were caught off guard with our plans to be ready to move. Aiden called every week with updates and outlined what would happen next and it did happen just as he stated. The build quality is excellent and any minor fixes, Aiden was straight onto it to resolve the issue.

Would I build with Boutique again? No. Would I choose Elements again if I had the option? No. Buyers are encouraged to leave reviews early in the build process, which doesn’t reflect the full experience. For a more realistic picture, check the Facebook groups for Boutique and Homebuyers—there are both positive stories and many issues that don’t… Read more

appear in the reviews as they are all submitted so early when customers are excited about the build.

My site manager was good during construction, but I strongly advise not paying the final invoice until everything is completed to your standard, regardless of the pressure around payment timeframes.

Within days of moving in I discovered multiple issues, including the frame lifting off the slab, leaving a gap between the garage and living space causing a strong draft. There are also cracking cornices, door movement causing plaster cracks, and doors that won’t stay closed or lock. I also found a temporary-labelled water pipe in the garden, and after asking twice I still haven’t been told who is responsible.

Movement can happen in new builds, but what’s disappointing is how dismissive and difficult the office staff are to deal with. During pre-construction I had to repeatedly correct documentation and details. There seems to be a high staff turnover, and the same issues continue now with the warranty team.

Update 02/12/25: After a Google review, the company didn’t reach out—only a generic response asking me to contact them. They can clearly see I’m a client but made no effort to follow up (even up to this day 13/03/2026).

My house continues to have issues. The lifting frame affects the internal garage door, which sometimes can’t be opened or closed. It has been looked at twice and still moves.

Update 13/03/2026: No one from Boutique has contacted me it’s always me reaching out to them to go around in a big circle again. The warranty process is extremely rigid—inspections are scheduled months in advance with a single fixed time, and they won’t offer alternatives or expedited inspections, even when doors can’t close properly. Once inspections happen, trades do attend fairly quickly.

Current issues include: •Internal garage door adjusted three times •Walls bowing •Frame lifting (visible gaps between rooms) •Further crown moulding cracks •Laundry sliding door bowing and expansion joint compression outside

Update – 12 Month Inspection: I’m now at the 12-month warranty stage. It appears you are assigned one warranty manager, and he has been the only person available to inspect my property since handover.

Some issues from handover still haven’t been properly addressed. Any enquiries must go through the office warranty team first, who ask for things like marking the issues on plans—even though these problems have existed since day one and have already been inspected multiple times.

My warranty manager asked me to complete the 12-month check form, which again goes through the office team before coming back to him. This creates unnecessary double or even triple handling, despite him already being familiar with the issues after visiting the property twice.

Booking inspections is equally frustrating. I’m now waiting another two months for my warranty manager to attend again. During previous visits he has taken levels when inspecting damage, as the office never arranges this despite saying they will follow up. Unfortunately, that follow-up never happens.

My next scheduled inspection is 7 May, where I’m hoping another set of levels will finally be taken.

We are now at Pre Completion stage. We are definitely at 4 1/2 stars, and we continue to rate our Site Manager Josh as 5 stars (maybe 6!). Things keep moving forward at great pace....we thought that there would be a shutdown over Xmas, but work… Read more ·  1

was being done right up until Xmas, and then back again on 5 January. Amazing.

The Fixing & Waterproofing Review from Darbecca was 56 pages long ..... lots of stuff to fix / attend to, but we have no realised that Boutique works closely with these reviews to ensure that they provide a better final product. Whereas we had anticipated an adversarial relationship between the Building Inspector we hired and Boutique, it has been quite the opposite ....Boutique uses the reports to get the trades back to fix any issues.

There is so much happening .... external rendering (which looks great!), external electrical, security cameras, internal electrical (a huge 4 days task, undertaken during the 40 plus degree days....with outstanding results), internal painting, all the internal doors, the marble bench tops etc. It is fun to turn all the lights on..... our electrical plan has come to life!

Two items that people might find helpful:

1. Internal insulation. At the advice of a friend, we opted to install additional internal insulation...in every internal cavity. This is not usual, and you have to organise and pay additionally. Our excellent Site Manager had never undertaken it before, and during the installation it was obviously a bit unusual for everyone (the plasterers started plastering over non-insulated cavities until I stopped them!). It cost an extra few thousand dollars, but we think it is worth it....already there is a dramatic difference inside compared to outside in relation to temperature and noise (all our research showed full internal insulation adds another 20% or so sound and temperature insulation). It added 1 1/2 days to the schedule to install.

2. Fencing. We are getting ready for the fences (asap after Completion so that we can move in). We have 4 neighbours (2 at the back and 1 at each each). Both back neighbours engaged cheap fencers without talking to us (both moonlighters who have other jobs during the week). One fence has already partly collapsed after 6 weeks, and the other fence is terribly buckled. There is a lot of competition amongst fencers ..... they achieve cheap pricing by using shallow footings, as little concrete as possible and cheap materials. Be diligent, and insist on understanding what you are getting. Our house is in a windy area. As various people have advised us, once you and your neighbours have moved in, it is a huge problem to try to fix fencing issues. We are now working wth our neighbours both sides on a sturdier fence (about 40% more expensive), but we think it is a worthwhile investment.....which we had never really thought about until now.

One thing that people might find interesting / helpful concerns the Completion stage. As I have mentioned several times, having an independent Building Surveyor is critically important to the success of a build. We have used Darbecca and they have been fantastic. But we have reached something of a “chicken and egg” situation leading into Final Completion. Darbecca’s Waterproofing report was 56 pages long, with lots of defects to be remedied. Prior to Final Completion, they do a Completion Inspection. But the trades refuse to attend to outstanding issues pending their final report…… the trades don’t want to come back twice (this is of course not a problem if the trades did the work 100% correctly in the first place, but that is not always the case). So we have a standoff. We have commissioned the Final Darbecca Report, which we received this afternoon and which is 73 pages long. Plus a comment that they are disappointed that a lot of the previous defects have not been corrected. So now we have to manage the remediation process, and then get Darbecca back to do a Final Reinspection Report to certify that everything has been attended to. I suspect that it will be a balancing act over the next few weeks. My “gut” tells me that if we can get this final stage done correctly then it will save us a lot of hassles down the road. We shall see …….

We still have smiles on our faces, we still visit the site nearly every day, and there is still lots to be finalised. But we remain very happy with the build and all parties involved. Fingers crossed we get to the Finish Line without any major issues.