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Happy so far
We are building the Barcelona 26 with Boutique Homes and couldn’t be happier so far.
Originally dealt with Zac our pre start consultant and we are extremely happy with all our dealings with him.
He was professional, informative and nothing was a problem.
Our land is due to title in December and we can’t wait for the build to commence.
We too found "The One" @ Boutique Homes
We are in the pre-construction stage & the support we have had from Boutique till date has been exceptional. All of them have made our journey as a first time buyer a smooth one. Kudos to the entire team. Thanks you guys... Keep up the good work..!!
Special mention to Jarryd @ Harpley.. has always been there for answering our silly queries & explaining in detail every time we had doubts. Thanks Jarryd.
We had started with a bit of apprehension initially but once we landed with Boutique, everything got sorted.
We are now confident that we are in the safest hands..
Looking forward to getting the finalised plan & starting the rest of process asap.
Will recommend Boutique to everyone who wants a quality home.
oh my god dale cordona was absolutely fantastic, I was very comfortable sitting with him, he explain everything about the Oslo23 and didn't miss out anything, he had a answer for all my question, just a all round great guy, thank you dale
The entire process and team at Boutique have been nothing short of amazing thus far!
It is our first build and you hear horror stories about building but the whole process has been unbelievable. The attention to detail and communication is key to me and really puts our minds at ease knowing people care about our house just as much as we do.
Because our land took so long to title we had a few Pre-Start Consultants and usually when a hand-over occurs something goes wrong. This fortunately did not occur in our case, the hand-over was seamless and the new Consultant knew our file from back to front from the beginning.
The Site Supervisor (Mehmet) and Client Liaison Co-ordinator (Casey) have been absolutely fantastic! They have kept us in the loop the whole way and have even picked up little issues along the way which were rectified promptly.
We have definitely been provided with an exceptional experience, high quality finishes and would not hesitate recommending Boutique to anyone that is building. If we build again, Boutique would be the company we choose.
Pre-construction - outstanding!!!!
Our experience has been nothing short of amazing. Building our first house, we didn't know what to expect and were uneasy about making such a big commitment. However, working with Kim Tran has exceeded our expectations. Not only does he treat you like his family, but he goes above and beyond to assist you in what you want. He has spent countless hours working with us even though we initially had been indecisive, even though it meant for him to stay back and work very late. He managed to find a land and build that was within our budget and that my husband and I were exceptionally happy with. It is also a fixed price which means there are no surprises later on down the track. Boutique has a known reputation for a high-quality build. This is also backed up with a 25year structural warranty. Overall we have so much to be thankful to Kim Tran for everything he has done for us and setting us up with THE BEST broker. We are so grateful for this easy, pleasant experience.
Boutique Home Experience
We spent considerable time and many display home visits before we chose Boutique Homes as our preferred builder. Our choice has been vindicated as all procedures and requirements to the completion of our Pre Start stage of build have been completed in an efficient and friendly manner. Our Pre Start team worked very effectively and maintained continuous communication between all parties involved. We are now moving to the construction stage and are very excited to see the build of our new home having the assurance that it will be built as we have chosen and expect. All variations to contract have been covered and signed off on, and we look forward to moving into our new home with no unexpected costs.
I have built many houses with other builders and Boutique by far has delivered a home that is not only beautifully finished but that was done in a very timely fashion. My family is very happy with our new home.
Love our new home and loved the build experience
We chose Boutique due to their reviews, we can honestly say that the build process was a pleasure. Our Sales and Site Manager were top notch. You must realise that when building a house there are so many variables that its not a case of if something goes astray but when. At that point you want a builder who is responsive and takes ownership of the build and the process. Any Minor issues we had were documented and resolved. Boutique have such processes built into their build management to ensure customer satisfaction. Love your work Boutique and our new home!
We are currently in the process of building our family home and I want to say so far can't be happier. Customer service we have recieved is outstanding and no matter how much trouble we have been changing our minds with what we want or need, it has never been a problem. Our sales consultant Stuart has helped us through process and has always been available to us to ensure we are happy.
Pre-construction a breeze
We are building an Ascot 30 and have found the process with Boutique both easy and enjoyable. Our consultants at each stage have been helpful and communicative, particularly David K who was able to solve any problem we threw at him with a smile. It has taken a while to get to this point but the timeframes were pretty clear from the start so we have no major objections. Really looking forward to construction and a beautiful new home!
We are currently in the process of building a Airlie 33 Manor Facade home in Hillside.
To which I’m happy to report the build is going exceptionally well and is looking fantastic. This is all due to Fady and his work ethic.
Having taken over from a previous SS, he had alot of catching up to do.
His approach to this build was nothing but positive and enthusiastic and being first time builders that reassurance was exactly what we needed. Always going above and beyond what was expected of him. Fady has made the process of what can be overwhelming and stressful into something exciting and fun, giving you reason to look forward to the end result. Not a week has gone by where we haven’t had some sort of communication from him, whether it be just confirming, updating or him expressing his approval of workmanship from his trades team. We are so thankful to Fady and feel very blessed to have had him be a big part of our build to date. He truly is an asset to Boutique Homes and a perfect example of a great human being.
We have been lucky to be well supported by Boutique Homes in preparation for our first home build. The first person we spoke to (Brett at Gen Fyans display home) was so knowledgable about the area, about builds and about Boutiques experience that he made us feel extremely excited and supported. He was very open and honest and we felt very enthusiastic to use Boutique from then on. Following this we had another sales person, who has now left the company, who was not as supportive or helpful, who provided incorrect information and who made us feel quite stressed and upset. Then in stepped in Dave at head office, who was a magician, making us again feel excited about our build. Again, he knew so much about building and the entire process that we soon forgot about the bad experience. Dave supported us in gaining land in the perfect spot and in the estate we desired. The process was easy when we had someone who knew their stuff, now we can't wait for the build to begin!
Great end product - communication problems
The final result is great quality, the build process was well managed and within expected timelines. Our build manager was excellent, open, transparent and honest. Which at the end of the day is what matters. We are happy in the house and it seems overall high quality for the price. Any issues we raised at final walk through were promptly addressed.
We did have several communication issues at the sales and pre construction phase - there was dishonesty, miscommunication and it was overly complicated to get what should have been straightforward issues resolved.
Our walk through and colour appointments were forgotten and I had to chase this to happen.
While all our contacts were friendly and helpful , we felt legal issues eg signing of contracts and subsequent questions should have been handled by someone more qualified to deal with the legal complexities of contracts. We had issues around this and it took several communications to get to someone who was in a position to actually solve the issues. This is no criticism of the individuals who were very friendly and helpful.
We were initially charged an exorbitant change fee for a change that was a direct error of the draftsperson - the plans had clear errors. It was dropped after we disputed it but I was very disappointed that they attempted to get a customer to cover this cost when it was in no way our error - I understand mistakes happen but there should be accountability when they do.
We were told during sales that things were possible at a later stage that were flat out untrue. When these issues were raised there was no real customer service or attempt to address these concerns.
We did have some issues after we moved in however I imagine this happens with any build and any builder. Our warranties contact was excellent and helpful and ensured things were fixed as promptly as possible. I was happy with the management of issues.
At the end of the day you pay for a good quality house and I feel we received that, delivered in good time.
But, spending $300,000+ I would hope for good customer service, and transparent communications. If the sales to pre start process was improved I would build with them again. As it stands we will be building with someone else in the future because of these issues.
First Home - Airlie 33 - Great experience
This was my first home experience and Boutique made it great unforgettable experience from design selection where Kim Tran (the New Homes Consultant) was supportive and trustworthy to the Pre-construction phase where Charlotte Rudd (Prestart Consultant) had great attention to detail to finally the construction phase where again Fady Yousif (Site Manager - West) was exceptional, delivering even before time with quality. Even minor issues was dealt with very professionally and timely. Thanks Fady for the experience.
The build has been excellent, to a very good standard and stress free. The on-site supervisor was always accessible and were were continually kept up to date with how the build was progressing.
Some initial teething issues following handover did crop up but these were promptly dealt with and to an excellent standard. All done on budget. Overall very happy.
My oslo 29
High quality build, standard inclusions were more than other builders, particularly liked the 40mm caesarstone benchtops to the kitchen, great looking caroma sinks and dorf tapware all included.. Facade options were extensive. My independent inspector said it was one of the better builds he had come across with minimal issues. My site supervisor Mark P always answered my calls (which were often) and still does even though we've been in our home for over 3 months! (Just to say hi). We loved the oslo design because of the open plan living it feels very spacious and everyone compliments how big it looks. Kitchen is definitely my favourite part, the walk in pantry is huge! As you'd expect there are always minor hiccups, however overall I got a quality home for an affordable price. For a volume builder they do stand out. Good work
Our Last Post
We are happy with our new home. We were fortunate to have Aidan Edward's as our site supervisor who did a great job on our build, & apart from minor things it was structurally sound.
The interior paint could be improved as it doesn't handle mark's very well.
We were happy with the cost though we are doing some things ourselves eg lighting. Some extra items we feel were overpriced by Boutique. Eg. shower niche.
We still have a few small things to be rectified which will be done I am assured by Aidan.
Overall very satisfied with the process and the build.
Others around us have not been so fortunate.
Thank you Boutique.
Can not wait for the rest!!!
We are able to embark on our construction stage and so far it has been the best experience! Brett from Clyde has been amazing catering for everything we needed and nothing was to hard, our contract signing with Jess A was such a breeze, everything was explained clearly and NO HIDDEN FEES!, little bit of a hiccup with our colour appointment but over all is has been such a great experience, I can wait to see our house come to life!
Excellent experience building with Boutique Homes
Overall our experience building with Boutique was excellent - building a home is always a daunting experience so we were really pleased with our process and end result. The engagement and communication throughout was excellent - every person that we dealt with along the journey was knowledgable, friendly and patient.
Of course with every build, you will have a billion questions and perhaps a few hiccups but the project of building a house is complex and requires a lot of effort to get right. With the few hiccups that we had, we found it easy to resolve with Boutique, who showed a lot of accountability, willingness and they were pro-active to help.
We hired an independent consultancy to perform inspections at each stage and any defects that were found were promptly resolved by Boutique Homes.
The workmanship was excellent, we have seen other homes that have been rushed or where low quality materials have been used and we are really pleased with our end result. We've lived in the property for a while now and it still looks the same as when we got it, nothing is falling down and there are not cracks anywhere.
The cost of our home compared to the advertised cost during sales was only 7% higher which is incredible. Other builders that start you off low will end up costing you more than 20% higher than the advertised cost, after you add in essentials. We love that Boutique Homes includes premium fittings and fixtures as it gives our home a luxury feel to it, and it cost us less than if we had the same quality build with a different builder.
Overall, very pleased with out build and we'd recommend Boutique Homes to anyway looking to build their new home!
Currently in the construction stage and so far exceeding all expectations. Everything has run smoothly and has been a breeze, from the initial contract signing, my colour schedule day etc everything has been easy to follow and explained meticulously. The upfront costs have helped a lot in budgeting for a first home. Words cannot express just how excited I am to move in to this lovely new home.
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