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Boutique Homes
4.6 from 1,249 reviews

Customer service Tick !

We have just signed with Boutique and it has been a journey but through out the process and let me say we took a year to come to this decision after looking at alternatives it came back to one thing.
It was the service we received from Stuart Doak it has been a pleasure to deal with him.He got back to us within the time frames , we did multiple changes and we sent numerous emails with "how about this" , "what about that" and it was returned with input that was honest and fair.
I really enjoyed the experience !

Customer Service
Transparency
Build StagePre-Construction

Beautiful home

We had extremely smooth process with BH right from sales process to post construction.
Happy with all in house fixtures except paint quality. BH needs to focus on this issue as we expect finishing as great as in their display homes.
Estimated cost was 2-3k up so we can say there were no hidden surprises for us which was great.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateApril 2019

Great customer service! Job97562

We have just signed with Boutique and we are extremely happy with the service provided. Morgan supported us throughout the whole journey, looking at possible design options to suit what we wanted in our ‘forever home’. Morgan was very clear about the process and inclusions so we knew what to expect. Getting to walk through the colour showroom before signing was a huge plus and something that other companies didn’t always offer. Ultimately a very positive experience!

Customer Service
Transparency
Build StagePre-Construction

Watch the post construction warranty support, very difficult to get issues resolved.

The post construction experience has been terrible. No properly functioning air conditioning 9 months after installation, warranties department push off to the installer who has been out 6 times...not working.

Customer Service
Site Admin
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Build StagePost-Construction
Construction End DateJune 2018

Great experience

My partner and I have had a wonderful experience with Boutique Homes. Special mention to Nicole who helped us with our colours. Nicole was extremely professional and very helpful. I highly recommend Boutique Homes to all my friends/family.

Customer Service
Timeliness
Transparency
Build StagePre-Construction

Wonderful experience throughout

92069 - Experience Presale, helpful post sale, responsible & neat site manager and good warranty. Final price pretty close to our budget. With minor defects after hand over but warranty department handled them without delay. Value for money

Customer Service
Transparency
Build StagePost-Construction
Construction End DateAugust 2018

job # 91490 12 months after Care experience.

Totally it was a Wonderful experience with Boutique, Anything u ask u get it instantly. Each department has equally taken care of us.
I'm very positive each and every department at B is well at it's best.
I hear numerous stories that the home buyers face from other builders but never heard one bad remark about Boutique.
I have recommend few and some have started their home already with B
Thanks B for A Super Smooth journey..

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
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Build StagePost-Construction
Construction End DateMay 2018

Great experience

Our build was managed really well, we had great support through out. The quality of our home is great. The only issue we had, was our sales consultant told us that we couldn’t have a fire place, which wasn’t the case. Other than that, we’re happpy with our new home.

Customer Service
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Transparency
Build StagePost-Construction
Construction End DateMay 2019
1 comment
Gkaur, Thank you for your time to leave a kind review. We are so pleased to hear that you enjoyed your journey and are loving your home. We wish you many happy memories here and please do not hesitate to contact us if there is anything we can help with in the future. Kind regards, Boutique Homes

Brilliant sales consultant

Bill is second to none as new home consultant, and so glad to have him helping us. We just started with Boutique Homes recently and haven’t start building yet. Because Bill was so brilliant and set the standard so high, we are really looking forward to meet the rest of the team and start building our house with them. Bill was upfront, understanding and extremely professional at the same time. He travelled couple hours to see us to fit our time schedule, and was still answering our messages and emails even at 10PM to make sure we chose the right home within our tight budget. Bill was not only showed us details in paper, but actually walked us through the display home and the selection room to show us what we are exactly paying for and what the finished items are look like. We can’t thank him enough for all his time and extraordinary hard work. Will keep updating the feedback as we go along with the building process. Job Number: 52497

Customer Service
Transparency
Build StagePre-Construction
1 comment
Rocky, We really appreciate your kind review and words towards Bill. We love hearing such positive stories of helping clients find the ‘The One’ and Bill's expertise, care and willing to go above and beyond has shown this. We look forward to guiding you through the remainder of your journey and hearing your updates. Please do not hesitate to reach out if you have any questions or need anything. Kind regards, Boutique Homes

Amazing Experience

Our experience with Boutique Homes was beyond my words.The process was so smooth and easy from start to where we are now. Everything is transparent and there is no surprises like other builders. I am extremely happy with the customer service. I forgot the name of the consultant but he was a beautiful person to deal with. Jessica Afonso is an amazing and the best pre start consultant. She is a lovely girl and always quick in returning calls and emails and always keeps us in the loop. Nicole, a gorgeous lady who made our colour selection so easy as it was the toughest job for me and my partner to select everything. She is very knowledgeable. I would highly recommend Boutique Home.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StageMid-Construction
1 comment
Manu Dang, Thank you for your heart warming review and words towards Jessica and Nicole. We pride ourselves on providing excellent customer service and are so pleased to hear how happy you have been with the experience. We look forward to guiding you through the rest of your journey and are always here for you if you have any questions or need anything. Kind regards, Boutique Homes

Swift and Pleasant

It only took a couple of appointments for us to reach a deal with our Sales Consultant, Troy. He is upfront in terms of deliverables and pricing. We like the floor plan the moment we stepped in the model house.

Customer Service
Build StagePre-Construction
1 comment
Naz D. Thank you for your recommendations of us and Troy. We are very happy to hear that you have found the process honest and upfront. All our best as you prepare for the next exciting stage. We are always here should you need anything or have any questions. Kind regards, Boutique Homes

Our dream home

Our building process was quite smooth with a few minor speed bumps along the way. From the initial consult we felt very confident as other building companies did not have the level of knowledge and customer service we were looking for. The house plan is just perfect! We made quite a few changes and upgrades to the plans with ease. Our consultant Tess was amazing throughout this process accommodating our change of minds. As we moved through the build we were introduced to Selen (client liaison) and she was fantastic! Even though we hit some rough times - in terms of slab pour in the pouring rain and minor hiccups, full communication was available throughout to address our concerns.
Our site supervisor Ali was/is a top bloke. He was always ready to help us and let us know everything that was happening on site. We are extremely happy with what was built for us and the level of professionalism from Boutique. Building isn’t easy and there will always be hiccups, but Boutique resolved any issues in a very professional and timely manner.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateApril 2019
1 comment
Matthew M. We really appreciate your time to leave such a wonderful review. We love hearing such positive stories of clients finding 'The One' and loving the whole experience. We wish you many happy memories in your home for years to come and please do not hesitate to reach out if there is anything we can help with. Kind regards, Boutique Homes

We built our dream home with the best

Great builders that are honest and simple with what they deliver. Great quality homes at a clear price. We were so lucky to have Morgan as our sales consultant, she was nothing but lovely and considerate of our needs and budget. Was very refreshing to have a new home sales person that was all about getting our dream home in our budget rather than offering unaffordable upgrades. Honestly cannot speak more highly of her! Would recommend to anyone building. These guys are the real deal!

Customer Service
Site Admin
Timeliness
Transparency
Build StagePre-Construction
1 comment
emily p. Thank you for your wonderful review and words towards Morgan. We pride ourselves on providing a transparent and honest process for our clients and are so pleased to hear you have experienced this. We really appreciate your recommendations of us and look forward to guiding you through the remainder of the journey and introducing you to more of the Boutique team. Kind regards, Boutique Homes

Awesome service so far!

We are an 'older' couple with only one adult child still living at home. We are downsizing to a one level home. We liked features from two Boutique homes and Boutique were happy to combine their two homes for us. In addition they were very accommodating when we requested an additional 1 metre extension in the length of the whole house. We also requested the removal of a wall and the relocation of a bulk head. All was done with no issues. Even though we probably have been very particular with our requirements both Jaz and Kimberley were polite, professional and helpful at all times. The choice of materials was extensive and no one was annoyed when we made several changes on our choices. Our build has just begun and in the first week we have received phone calls and emails from the construction team and the site supervisor to introduce themselves and provide updates. We have built before but our experience with Boutique so far has been so much better. Hope it continues to do so till the end!

Customer Service
Transparency
Build StageMid-Construction
1 comment
Mr Renda, Thank you for taking the time to leave such a detailed and wonderful review. We love that you have found the process so far smooth and enjoyable and been able to make the home your own. All our best as you continue through construction and please do not hesitate to reach out should you need anything. Kind regards, Boutique Homes

Great service and very transparent and prompt in regards to pricing

I have been very impressed from day one dealing with Boutique Homes especially the Sales Consultant, Kim. He has helped us tremendously with our house design and the numerous changes. Kim even assisted with the final design to incorporate last minute changes whilst he was on holidays! My wife and I can't wait for the build to begin. Every interaction with Boutique Homes has so far been excellent so we can only imagine that the house will also be of an excellent quality too.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Thierry R., Thank you for your review and kind words towards Kim. We pride ourselves on providing a transparent and enjoyable experience for our clients and are very pleased to hear that Kim's service has delivered this. We look forward to guiding you through the rest of the journey and are always here for you should you need anything. Kind regards, Boutique Homes

Cant wait to start our build with Boutique - after a couple of hiccups

My fiancé and I are building our first home together with Boutique homes and we could not be more excited with our choice to build with Boutique. The standard inclusions made it easy to see the cost of everything we wanted upfront and not needing to keep adding things on to achieve the house plan we wanted. However there have been some issues with important questions/points being missed and house drawings coming back incorrect due to wrong 'house flip' being stated in our pwc - although that wasn't what we explained we wanted on more than one occasion. We are working through this now with a very competent and excellent sales person who we first dealt with. Upcoming colour appointment which makes it all the more real and exciting! Cant wait to start.

Build StagePre-Construction
1 comment
T123, Thank you for your kind and honest review. We are pleased to hear that you have such found value in our transparent process and Standard Inclusions. Although disappointing to hear that you have experienced some hiccups we are glad that this is being resolved by our team. All our best as you prepare for your colour appointment and we are always here for you should you need anything. Kind regards, Boutique Homes

Boutique homes is amazing!

We have finalised our first home design with Boutique. we were looking for options and boutique gave us some best options, The inclusions which are part of the package are incomparable with any other builder which they call as "Premium Inclusions" but we simply call it as "Boutique Inclusions". We had an amazing people to deal with. Both Morgan Willoughby and Alex Riewoldt has been extremely helpful in addressing all our queries and gave us all the options possible to achieve our desired outcome. This is a beginning which is truly positive, waiting to see our new home.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Priyanka, Thank you for your kind review and words towards Morgan and Alex. We pride ourselves on providing great Standard Inclusions and are pleased to hear you have found so much value in these. All the best as you prepare for the next exciting stage of your journey and please do not hesitate to reach out should you need anything. Kind regards, Boutique Homes

Couldn’t be happier-We Found The One! Excellent experience right the way through with Boutique Homes. Job #51510

Our journey with Boutique was great, Alex was a wonderful starting point offering loads of advice and many options until we found the perfect design for us & our block.
We were building in a knock down rebuild location with some building restrictions. Alex made himself available even coming out to a display close to us to discuss options and go through all the standard inclusions and upgrades.
Our quote including site costs was upfront & there were no hidden surprises.
Right from the start everyone we dealt with offered great help & assistance. Rebecca, Charlotte, Jessica, Elissa, Chantelle & Madison were fantastic & made everything so easy. They were always there for us with advice and prompt replies to our queries.
In Construction our supervisor Michael was excellent!! So easy to deal with, professional & nothing was ever too much trouble, communication was easy & informative.
We built the Barcelona 22, it is a fantastic floor plan and all visitors to our new home are impressed with it all. We love our new home!!
We had a busy and unique time at handover, with the unexpected arrival of our second baby the day before handover. It was a busy time and everyone was so lovely to us and particularly my husband as he raced around getting a few last minute finance hiccups sorted with the bank after a public holiday weekend prior to handover. Highly recommend Boutique to anyone considering building.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2019
1 comment
Bianca, Congratulations on the safe arrival of your second baby! We are so thankful for your kind review and words towards the team. We will be sure to pass your praises on to Alex, Rebecca, Charlotte, Jessica, Elissa, Chantelle, Madison and Michael. It is heartwarming to hear how much you and your visitors love your Barcelona 22. We wish you many happy memories in your new home - please do not hesitate to reach out if there is anything we can help with in the future. Kind regards, Boutique Homes

Excellent work and reply backs from team.

Everything went on time, good service from whole team especially sales guy. They were good at updating and following up with construction.
I would like to build next house also with boutique homes in future.

Customer Service
Site Admin
Timeliness
Structural Integrity
Transparency
Build StagePre-Construction
1 comment
Tej, Thank you for your review and recommendation of us. We are pleased to hear that you have enjoyed the experience and value the updates and service received. We look forward to building with you again in the future! Please do not hesitate to get in touch in the meantime if there is anything you need. Kind regards, Boutique Homes

Building Our Forever Home with Boutique Homes #96626

We’ve had lovely consultants from the showroom all the way to the head office. The handovers from one consultant to the other has been quite smooth. It’s been a great experience thus far and we hope the construction phase will be as pleasant as it has been. Can’t wait to see all our selections come together!

Customer Service
Site Admin
Transparency
Build StagePre-Construction
Construction End DateJanuary 2020
1 comment
Jenn K, Thank you for taking the time to leave a kind review of your experience so far. All our best as you prepare for construction and we are always here for you should you have any questions. Kind regards, Boutique Homes

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Questions & Answers

Hi Team.. Can you please advise where do you buy the paintings that are in your display homes ? Tina
5 answers
Hi Tina, Thank you for your question. Some of the artwork in our display homes are purchased retail, however, most are digital images sourced online and hand selected by our Senior Interior Designer who then has the image printed and bound at La Grolla. Feel free to let us know which artwork piece you are referring to and from which display home if you would like us to tell you if it's store bought. Kind regards, Boutique HomesThanks so much for that. I really liked Marseille Clyde North paintings specially in the ensuite, retreat, hallway to bedrooms 2 to 4. And Riva in Craigieburn (hallways and theatre) Also, can you please let me know where are your kitchen pendant as from in general/ Marseille Clyde North? Thanks :-) TinaHi Tina, All the artwork in the Marseille 32 in Clyde North was customer selected specifically for this home by La Grolla in Abbotsford. The hallway and theatre pieces at the Riva 26 at Highlands, Craigieburn are also from La Grolla. The pendant lights at the Marseille in Clyde North are from 'Go Lights' online. We hope this helps! Kind regards, Boutique Homes

Can we change our structure design after HIA contract?
2 answers
No changes after contract is signed.Rajthiva, A range of allowable changes are permitted at your colour appointment. These are listed within your Preliminary Works Contract. If you have any specific queries about an allowable change, please contact your New Homes Consultant and they’d be more than happy to clarify. You can get in touch with a New Homes Consultant by emailing enquiries@boutiquehomes.com.au or call 9674 4500. Kind regards, Boutique Homes

how long does it take to build a new home ( knock down and rebuild) after the preconstruction stage finished?
1 answer
Hi Monnie Y, Thank you for your question. The duration of knockdown rebuild projects can last around 7 months for a single-storey home and 9 months for a double-storey home. Every job, however, faces variable factors but your New Homes Consultant will be able to provide you with a more accurate build time if you get in touch with them. Alternatively, you can get in touch with a New Homes Consultant by emailing enquiries@boutiquehomes.com.au or call 9674 4500. Kind regards, Boutique Homes

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