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Boutique Homes
4.6 from 1,198 reviews

More than happy

We have just started construction and are so happy with how quickly things are coming along this far! Although we have had quite a few different team members helping us out they have all been wonderful and helpful!

Customer Service
Build StageMid-Construction

Colour Experience

Today we had a wonderful experience working with our colour consultant Nicole Messina. At the outset Nicole was knowledgeable, friendly and so helpful. Thanks to her my vision will become a reality. Nicole did an amazing job and had wonderful suggestions to help us when we weren't sure She was also willing to listen and take on board any of my questions. I can't thank her enough for her expertise and assistance. I am looking forward to our build starting with Boutique, as so far, everyone along the way have been so helpful.

Build StagePre-Construction
1 comment
Liz R, Thank you for your kind review and words towards Nicole. Selecting your colours and seeing your vision come to life is such an exciting time! We are so happy to hear that Nicole's knowledge, expertise and friendliness has made this experience enjoyable for you. We are always here for you if you have any questions or need anything as you continue through to construction. Kind regards, Boutique Homes

Love it! So happy

We have not started our build. My partner and I worked with Zac over the phone to organise what house we would love to build and it was fantastic. Considering we did it via email/phone it worked out great. We have been to our electrical appointment and walk through the colour room. Everyone is so helpful and lovely it makes the process easier and stress free

Customer Service
Build StagePre-Construction
1 comment
Jessie, Thank you for taking the time to write such a kind review. We are so pleased to hear that you have found the process easy and stress free so far. We wish you all the best as you embark onto the next exciting stage of your journey and are always here should you need anything. Kind regards, Boutique Homes

Job #97561 So far....soooo good

Over 3 years ago I had looked at building with Boutique & sadly went elsewhere. Now we are building again & Boutique was my first port of call.
We visited the Clydevale Estate & Dale Cardona was the Sales Consultant on site. We weren't able to talk to him at length that day as he was busy assisting other clients & we really had no idea what we wanted.
Once my husband & I checked everything out on-line, which I must say was a very easy website to navigate, we spoke to Dale again & he was more than happy to answer our questions. He put my fears at rest as I was really reluctant to build again due to the experiences with the other builder.
Dale suggested we head over to Wollert & look at the Seville there (the home my husband & I had at the top of our list). This was one of the best things we did. Then off to see Dale again at Clydevale. He walked us through the home & showed us each & every thing we were getting as inclusions & what we were to pay more for - no hidden secrets - just facts.
Dale's down-to-earth attitude, his keenness to help us (particularly me) was commendable.
Home we went with a folder full of all our options.
I know that I can contact Dale if I have any queries. Very approachable. Thank you Dale.

Customer Service
Build StagePre-Construction
1 comment
Di H, Thank you for taking the time to leave such a wonderful and detailed review. We are so pleased to hear that Boutique was your first port of call when looking to build and that Dale has been able to make you feel at ease and comfortable. We pride ourselves on providing a transparent and enjoyable experience for our clients and are very pleased to hear that Dale has delivered this. Please do not hesitate to reach out if there is anything we can help with as you prepare for the next stage of your journey. Kind regards, Boutique Homes

Job # 52267 A good experience so far.

Zac Monaghan (New Homes Consultant) was the first point of contact at Boutique Homes display village at Marriott Waters. We have built our first rental property with Home Buyers who are the sister company I was told. Zac was very approachable, very efficient and had solutions and answers to all our queries. He guided and helped us through the whole process of the initial stage selecting and finalising the best that suited us considering all the restrictions from council and the easement issue we have on our existing property. We plan to knockdown and rebuild. Zac spent a lot of time patiently working with us on all those weekend appointments. I come from a customer oriented and focused work industry and my expectations far exceeded. I am now on the next stage of signing the HIA building contract with Boutique Homes which will happen in the next 8 to 12 weeks. Thank you Zac. Keep up the good work and please continue to be an asset to Boutique Homes.

Customer Service
Build StagePre-Construction
1 comment
Dominic, Thank you for your kind review and words towards Zac. We are so happy to hear that Zac's knowledge and attentiveness had helped guide you through the process of planning your Knockdown rebuild. We look forward to being with you every step of the way and making your experience enjoyable. We are always here for you if you have any questions or need anything. Kind regards, Boutique Homes

Great!

We are building out first home with Boutique Homes! We were expecting the experience to be quite daunting and stressful as so many people have warned us it can be whilst building a first home! However the second we walked into Boutique we have been so well looked after and the experience has been nothing but great! Our Prestart Consultant Tess is amazing! She follows through with any info or requests almost immediately and has really taken the stress and hassle out of almost everything we've had to deal with. The quality of their homes and products inside really make us glad we chose this builder after looking at so many!! We are only up to our slab at this stage of our build, so fingers crossed everything continues the way it's been going!

Customer Service
Build StagePre-Construction
1 comment
Stephanie.P, Congratulations on building your first home and thank you for your glowing review of us and your Prestart Consultant Tess. We are so happy to hear that you value the quality of our homes and products and have found the experience stress free. We look forward to guiding you through the rest of the journey and seeing your home come to life. Please do not hesitate to reach out if you have any questions or need anything. Kind regards, Boutique Homes

Outstanding Sales Process

We looked at 9 other builders before choosing Boutique. While the Boutique Barcelona 28 best suited our requirements, the professionalism of Brett Morrissy and Natalie Jones was another telling factor in us choosing Boutique. Their knowledge, advice, responsiveness to our inquiries made the decision to go with Boutique very easy. Brett even provided a list of titled land in the area and met us on site to discuss the pros and cons of each site. If the colour selection and construction stages are as impressive as the sales stage we will be very satisfied customers.

Customer Service
Build StagePre-Construction
1 comment
Peter and Flora, Thank you for your kind review and words towards Brett and Natalie. We are so pleased to hear that Brett was able help find the right land to suit your dream home. We look forward to continuing this level of service with you and meeting your expectations throughout the remainder of your journey. Kind regards, Boutique Homes

Pre-construction was a dream!

From the moment we saw the Airlie 33 in Point Cook, we knew that was the perfect floor plan for us. The greatest part about our experience was how flexible Boutique were when we wanted to make changes to the floor plan. Our sales consultant in Mt Duneed was amazing and our colour consultant/pre-start experience was a dream. Having built before, we could not be happier this time around. Our slab gets poured today and we can't wait to see the end result! :)

Customer Service
Site Admin
Timeliness
Build StageMid-Construction
Construction End DateOctober 2019
1 comment
VKR, Thank you for taking the time to leave such a wonderful review and congratulations on finding 'The One'. We are so pleased to hear that you have found the process a dream and were able to change the Airlie 33 floorplan to suit your needs. We are so excited for you as you embark into construction. We are always here for you if there is anything you need. Kind regards, Boutique Homes

Very Happy At This Stage

Boutique Homes had the perfect house design for us. The process has gone smoothly and everyone has been so very helpful. Looking forward to the colour appointment which unfortunately had to be cancelled due to family circumstances, but Boutique were fantastic and re-scheduled asap. So far the costs have been right within our range which includes all our requirements we wanted in our house

Build StagePre-Construction

Great Customer Service and Clear Communication

From the time we looked at the display house Seville 25 we decided we will go with Boutique. We choose to build Oslo 23. The best thing about Boutique was showing us the studio before even we paid any deposit which really helped us choosing what we are getting. From that point in every stage the consultant was pretty upfront and provided us with time to time communication I never had to chase up for anything until now.

Customer Service
Timeliness
Build StageMid-Construction
Construction End DateJune 2019
1 comment
Sabaina, Thank you for your kind review and congratulations on finding 'The One' with the Oslo 23. We are so happy to hear that you have found the process so far transparent and upfront and look forward to continuing this level of service with you. Kind regards, Boutique Homes

I look forward to building with you

We are just starting the process and so far it has been fantastic. We are very happy with the way the plans have been drawn up and the inclusions have been well above other builders. Trou Davis is my sales consultant.

Customer Service
Build StagePre-Construction
1 comment
B.Flegg, Thank you for taking the time to leave us a review. We are pleased to hear that you are happy with the plans and standard inclusions for your home. We wish you all the best as you prepare for the next stages of your journey and are always here if you need anything. Kind regards, Boutique Homes

So far so good

We are very happy with Boutique Homes so far. They have been flexible, so that we are now at a point we are really happy with our plans and inclusions. We would particularly like to mention John Shaw, New Homes Consultant. For us finding the right person to assist us in deciding on our first new home was very important to us, we needed someone we could trust, and John was it. He is very transparent and down to earth. Thanks John for making our first home buyer experience a positive one.

Build StagePre-Construction
1 comment
Carlene, Congratulations on buying your first home! We appreciate your time to leave such a wonderful review and are so pleased to hear that you have found the experience flexible and enjoyable. All our best as you prepare for the next exciting stage of your journey, we are always here should you need anything. Kind regards, Boutique Homes

The great experience

We have a great experience with our consultant Troy Davis during design stage.He made the process very easy and clear without any hidden things. Thanks for Boutique for the incredible design and experience.

Build StagePre-Construction
1 comment
Ahmad, Thank you for taking the time to leave a review and your kind words towards Troy. We are pleased to hear that you have found the experience transparent and easy. We wish you all the best as you embark onto the next exciting stage of your journey and are always here should you need anything. Kind regards, Boutique Homes

Amazing first home

- Fantastic customer service from display home initial meeting to post construction consultant
- organized build
- finishes are good- some areas needed more attention to detail
- build time was quick
-site manager continues to be in contact to amend things even after build is complete

Customer Service
Timeliness
Structural Integrity
Plumbing & Waterproofing
Build StagePost-Construction
Construction End DateNovember 2018
1 comment
Stephanie, Thank you for taking the time to leave us a review and feedback of your experience. We are pleased to hear that you are happy with your experience and wish you many happy memories to come in your home. If there is anything you need in the future please do not hesitate to contact us. Kind regards, Boutique Homes

Nice floor plan design but problem with PWC

Boutique has the floor plan we wanted. We liked the design although pricing was on the higher side comparing to other commercial builders. We have just signed the PWC and waiting for our next appointment. So far the experience has been average especially with the accuracy of the information given. What we have been told at the initial meetings didn’t match what was on the contract. Eventually most issues has been resolved so fingers crossed that things will go a lot smoother from now.

Customer Service
Build StagePre-Construction
1 comment
Maggie, Thank you for taking the time to leave a honest review of your experience so far. We are disappointed to hear that this has been average and you did not receive accurate information at the beginning. We look forward to working with you for the remainder of your journey to improve your experience. If there is anything you need please do not hesitate to reach out. Kind regards, Boutique Homes

Fantasic customer service

We started dealing with Boutique in the mid of 2018. We met with Brett and Natalie in the Fyanford estate. Myself and my partner are first time home builders and they were responsive, honest, and realistic about our design and cost parameters. Brett and Natalie suggested options to us that were cost effective where we needed it to be. Both were locals, which was so lovely as they knew the area we were building. They went over and above when we hit some hurdles with our land. We are yet to start building but if the customer service and quality stays at the level that Brett and Natalie provided, we would be beyond happy.

Customer Service
Build StagePre-Construction
1 comment
Kate, Thank you for taking the time to leave us a review and congratulations on building your first home! We are so happy to hear that Brett and Natalie have been so helpful in finding your dream home and overcoming any hurdles. We look forward to continuing this level of service with you and meeting your expectations throughout the remainder of your journey. We are always here for you so please do not hesitate to reach out if there is anything you need. Kind regards, Boutique Homes

Good plans, elegant displays and amazing sales service

I signed my initial paperwork last week for my second house with Boutique. In my comparisons, I found the least amount of clutter in Boutique's floor plans. I felt the displays were quite representative and the fixed price guarantee / 25 year structural warranty was quite important for my peace of mind (and wallet!). Stuart Doak as my new homes consultant was extremely professional and friendly. He helped me all the way from my initial walk-through of the display, making the time to understand my requirements and coming up with the quote to a second walk-through when the display of the exact same house opened up recently (despite the 2 hours of travel in a peak afternoon day in Melbourne traffic!).

The colours book seems to have improved significantly from my first build in understanding regulars vs upgrades and I look forward to the online colour selection tool that's being spoken of highly

I look forward to writing more good reviews as my build progresses. So far so good!

Customer Service
Build StagePre-Construction
1 comment
Sybtain, Thank you for your review and kind words towards Stuart. We are so pleased to hear that you are building your second Boutique home! We look forward to guiding you through the remainder of your journey and hearing your updates. Please do not hesitate to get in touch with us if you have any questions or need anything. Kind regards, Boutique Homes

High quality, wonderful service.

When looking at floor plans for our new house Boutique was the First builder we walked into because we loved the plans. Every single builder we walked into after that just didnt compare. Everything else was either lesser quality, not as nice or was just missing that feeling you get when you know it's the one. Nothing came even close to the Boutique standard & we just ended up back their every single time.
The customer service experience with Boutique has been honest & overall fantastic. We actually enjoy seeing our contacts with boutique. It makes the whole process so fun!
We can't wait to start our quality build with Boutique Homes.

Customer Service
Build StagePre-Construction
Construction End DateJune 2020
1 comment
Em T, Congratulations on finding 'The One' and thank you for your wonderful review of us! We are so pleased to hear that you value our quality, standard inclusions and customer service. We wish you all the best as you embark onto the next exciting stage of your journey and are always here should you need anything. Kind regards, Boutique Homes

Our dream home (96355)

We had spent months looking at display homes and talking with other builders, when we went to Boutique we found them transparent about the prices and process. Without comparison the most helpful in finding us the house we wanted for the tricky block we had. A special shout out to Brett and Natalie at Fyansford for their outstanding customer service!

Customer Service
Build StagePre-Construction
Construction End DateMarch 2020
1 comment
Louise and Mitch, Thank you for taking the time to leave such a kind review. We pride ourselves on providing a transparent and enjoyable experience for our clients and are very pleased to hear that you have enjoyed the journey so far. We look forward to continuing this level of service with you and meeting your expectations throughout the remainder of your journey. Kind regards, Boutique Homes

First build- so much to know!

First build, second home owner. Had no idea what I was in for! However, Andy was great in explaining the ins and out, along with recommendation for Resolve- put me on to someone really helpful with finance. Haven't completed contract sign yet, but so far the million emails I send are answered so quickly to help me understand every stage going forward. Andy is so kind and caring, ran into him by accident and it was just meant to be.
He listened to what I was after and helped fit it within my budget.
Other builders I spoke with promised to send me prices and never followed through.
Boutique responded within 2 days and went above and beyond.

Customer Service
Timeliness
Build StagePre-Construction
1 comment
Jaclyn, We really appreciate your kind review and words towards Andy. We love hearing such positive stories of helping clients find the ‘The One’ and Andy's care and expertise has shown this. We wish you all the best as you embark onto the next exciting stage of your journey and are always here should you need anything. Kind regards, Boutique Homes

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Questions & Answers

Hi Boutique, Would like to ask what are the render colours used in the Provincial Facade located in Botanic Ridge? Thank you.
No answers

Hi Boutique homes, Can you please tell me the name of floor tiles which have been used at the Alfresco of Marseille 32 in Clyde North? Also are you able to give me the name of the tile supplier?
1 answer
Sean, Thank you for your question. The tiles to the outdoor living area of the Clydevale Marseille 32 are 500x500mm pavers called 'Grey Granite'. The supplier is Pave World. Kind regards, Boutique Homes

DO you have any build Brooklyn 27 house pics? if yes could you send it to accounts@tss-nt.com Thank You
1 answer
su dev, We thank you for your question. As a relatively new home design, unfortunately, we don't have any photos of the Brooklyn 27 that we are able to send you. We encourage you to speak with your New Homes Consultant for further information about this home design or email us at enquiries@boutiquehomes.com.au Kind regards, Boutique Homes

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