Braemar Ecostar Ducted Gas TH Series Questions & Answers

Hi Rob, thanks for your question. Great that you have been able to trouble shoot some potential fixes, we are happy to assist further. Please give our service department a call on 1300 650 644, or you can also find your nearest Braemar service technician here: external link 

cleaning the flame sensor and spark igniter should be your first port of call :) few years back same thing with Reset happened to me and after few hours of research found a post on Whirlpool forum to annually clean off any carbon buildup on the igniter and sensor using fine sandpaper or steel wool. if you have easy access take a pic of their exact positions .. from memory spark 3-4mm from burner + flame sensor 4-5mm . good luck :)

Hi Craig, thanks for sharing this and I’m sorry your TH415NG isn’t running as it should. The RESET flashing and inconsistent operation you’re describing isn’t normal and could point to a flame sensor or another component issue.

Could you please email us at seeleysocial@seeleyinternational.com with your full name, contact details, unit serial number and location? We’ll coordinate next steps and get a service technician to assist.

In the meantime, please avoid repeated resets and make sure the return grille is clear of any obstructions.

Hi Brad, you can try contacting your nearest service agent which you can find here: external link  or please call the Seeley International service department on 1300 650 644

- Seeley International

It sounds like your unit may need a service, and we recommend booking one here: external link  Regarding adding cooling to your gas central heating unit, it may be possible to integrate a reverse cycle system, but this would need to be assessed by a technician. We recommend discussing this option with the service team during your appointment.

Let us know if we can assist further at seeleysocial@seeleyinternational.com

Hi There, the system does not have a pilot light, it uses an electronic ignition. We recommend that you call 1300 650 644 to get a qualified Seeley International Service Agent to attend. It may just be coincidental that the heater is not working after the power was turned off for a period. Kind Regards, Rebecca from Seeley International

Hi Brian, can you confirm your model? I know you have listed TG430N, but this question is posted under our TH series. TG and TH models use different controllers. Do you have a MagIQtouch Controller? Is it possible the controller is showing temperature in farenheit vs celcius? This can be changed in the settings - general.

TG Heaters use Spectrolink controllers, and the TG range ceased manufacture in 2008. Given the age of the unit, there could be a number of reasons for an incorrect temperature display, and we would highly encourage you to call our Service Support team directly on 1300 650 644 if the problem persists, to diagnose correctly. Thanks, Diana at Seeley International.

Hi H K Error code 16 means there is a fault with the thermistor which measures the temperature going into the house. This must be repaired/replaced by a service technician. I recommend contacting our service department on 1300 650 644 or booking online at external link  Our service technicians use genuine parts, are factory trained and specialise in servicing Braemar appliances. All the best with getting your ducted gas heater operating again. Kind Regards, Rebecca from Seeley International

Hi Maureen, are there any fault codes displayed on your controller? This will help determine what this issue is. I would highly recommend arranging a service technician to attend your property as soon as possible. They will be able to diagnose the issue and give you a quote on repairs. To find a Braemar service technician and book a repair or service, please use this link external link  or call our service department on 1300 650 644. Kind Regards, Rebecca from Seeley International

Hi Rob, sorry to hear you're having issues with one of our products. Please get in touch with us at seeleymarketing@seeleyinternational.com and provide your contact details, address, product serial number and we may be able to provide some further support.

Thanks Braemar seems to be OK now, looks like it was a loose electrical connection on Gas valve

Not a problem Rob, glad we could help and that it was a simple fix.

I have had no end of trouble with Breamar and good luck with dealing with Seeley as the person I talked too wasn’t very helpful so had to go to the Ombudsman so the next time it goes I will replace it with an other brand

Replace it as Seeley don’t give a damn

Hi Anthony, we are more than happy to try and help you with the issues you're having. Can you please email me at seeleysocial@seeleyinternational.com and provide your full name, contact details and product serial number? I will send on your information to our technical team and see what we can do to help. Thank you, Rebecca

Thanks for the reply but I managed to sort out the issue. The Fenwal ignition module was the problem. I replaced it and the heater is working properly now.

Not a problem, glad you were able to sort out the issue. If you ever need any further support for your system, please reach out to us.

TH4 Nothing but grief and it's still is a problem and I've been told by experts it could be due to the provider failing to fix instalation problems, that were not rectified for 6 months after instalation. These mistakes are likly too have damaged the Bramear Heating . I paid Cold Flow $10,400 for supply and fittin of ducted heating and evaporated cooling and had I no heating at all when I moved in for six months, evapotated cooling never missed a beat. Dec 2016 heater repaired 2022 No heating 2023 intermittent heating issues 2016 Cold Flow cancelled repairs time and time again claiming they were waiting on parts. Without heating I recieved huge electricity and gas bill, so shocking that AGL sent an inspector out the following day to check my premises, their were no l issues. I provided the AGL inspection reports to Cold Flow who made apointments and broke them for 6 months.I had no heating the entire winter,& I suffer from asmtha and was sick.I begged for assistanc, Cold Flow Servise Manageress lacked empathy even when I was in tears and she said to wait. I had waited 8 weeks already without any heating in a new house !. In Dec my concerned brother spoke to the service manageress ,her attitude was rude & carless& didmissife .He followed that call up with a conversation with Cold Flow Managment. My brother, a Managing Director himself spoke to the Sales Manager who arranged a meeting at my house for the following week Cold Flow sales manager, Daravin Gas, my brother and himself meet at my house. The repairer quickly accessed my heater and diagnosed a multiple of instalation errors.. The Darabbin gas Tech fixed what he could within apx an hour. 1/zones were not as per heating cooling plan, provided and incorrect placement of vents which could not be altrered without patching the ceilings. 2/Heat duct not attached in living area, were cut short and secured with duct tape was no longer attached [That explained my bills) 3/ The monster mistake ! A hose designed to drain condensation outside to the gutter was draining water back into the heatering unit system.. The Daraben gas guy fixed what he could and the heating was working in apx an hour. Cold Flow manager made no apologises for their instalastion nor did he offer any compensation or for the pain and suffering or expenses I had acured. My heater is great when it works, quiet warm and very economical, but unreliable 2022. Not heating, Rang Cold Flow would not provide technical repairs under the 6 year warranty. I was told my warranty had expired a few weeks before my call. I argued then argued my heater was used for only 5 years of a six year warranty. Flat out no claim. I called ia Bramear repairer, he couldn't identify the isue but said this model heater is usually good but in his opinoin the unit was most likely water damaged from the faulty instal & beyond repair and he could not guarantee his work and wavered his call out fee ! He advised me my heater needed to be replaced not repaired . The next Bramear repairer was puzzled after two hours, also said he supect water damage and iincorect ducting issues . I could not afford to replace the heater never the long re plaster the ceilings. Last minute,last ditch effort he changed the thermostat ! Wonderfull ! It worked perfectly for rest of the winter but only last year. 2023 it turns off with out warning , somtimes it starts again and somtimes it needs too be cold to start & the zones no longer work at all. I will never know if it was a good or bad heater due the instalation of my ducted heating. I it had been installed per Bramear Instalation insructions would it have been better ? Probably ! Both repairs think so. but they disliked the Specto Link controler. My advice, be very carefull to do your reseach on the heater and also, check Supplier reviews. If you buy a faulty product don't be intimidated, dont wait months see a solicitor ,talk to Fair Trading, lodge a complaint at VCAT asap I have had two calls from Cold Flow regarding my review.theres not been an offer to fix or replace the heater and I have no intention to remove my review of my very horrible experience. I hope this is advice is helpfull and you are fore warned, warm and are happy with your provider and the heater you purchased. Lyn S Hillsille Vic

Hi Peter Please get in touch with your nearest Braemar technician which you can find here external link  or you can call 1300 650 644 to book in a service. It's best to contact a Braemar approved repairer because they have more knowledge of the Braemar systems, have better access to parts and can perform warranty repairs. If your system is less than 7 years old it may still be under warranty. However, just be aware our warranty has conditions for the system to be covered. I'm happy to provide this information if you need it. All the best with getting your gas heater up and running! Kind Regards Rebecca

I've had that flame and no heat ! I did a reset of spectrolink controler. Take it off wall, un plugged the spectrolink controller. Wait for 5 min then followed the spectro link manual on how to reset.. Did u test the thermostate ? It a $26.00 part and can cause the heater to start then suddenly stop. Lyn

Come on Peter, there’s no such beast as an ex sparky , just retired Like me. My TH ducted heater started playing up with startup and then lockout with error code 7 .Next time ok but then we were having to reset the controller every startup. What to do ? First removed and. cleaned the sensor at the the right hand side of the gas train replaced and tried to start , d—m still the same . Long story short purchased a sensor and spark assembly from eBay for about$80 for both (pays to shop around)and replaced both Warning!! The powers that be have made changes to the spark assembly, there are now 2 electrodes aca like a spark plug and it will not fit into the mounting bracket. A new type was provided with a “ half” hole . The 2 self tapping screws holding the old bracket refused to be removed not easy to get to and even with my trusty rattle gun just succeeded in ripping the Allen screw head to bits. Had to get my mini grinder in and grind the heads off ( 5 minute job turned out to be 30 mins!! And all this time the house was getting colder (Melbourne weather) anyway all good , fired up again and the air turned blue , just the same ran for a while but as the duct fan was powering up to 10 everything stopped and the dreaded 7 came up again. I then started to read the blogs on various sites . Discovered that the duct thermo couple should read 55 degrees when the hot air begins to flow mine was showing 44 when the up and down arrows where pressed together. I had purchased a new t/ c the one with the 6 mt. Lead from another store on eBay and and I Then forced my 76 year old body to do a bit of under floor crawling and removed the old and fit the new. They recommended a distance of 3 mts from the heater in the hot air duct but mine is 2. Heater came good and the duct temp is now 55c . Ps I also checked out the 2 pressure switches on the flue exhaust fan and they where ok . Both normally open and close on air pressure . I think it’s 55 and 100 could be wrong . And there’s my long story short. Good job I’m a sparky. It pays to know what the unit in the heater is looking for at each stage of start up before it moves on to the next stage.

Hi Debbie, I suggest you give the Seeley International parts department a call on 1300 367 437. They may be able to help you.

The BSC has detected that heat exchanger over temp 2 is open at start-up and heat exchanger over temperature switch 1 is closed and the system goes to lockout2 and can only be reset using a Braemar SCC from service mode. Contact a service agent.

Sorry I did not know that answer as mine has had many faults.The known faults and their error codes can be found on the Bramear web site. It sounds like a job for service man to me and my advice is to ask for the price of their call out fees and their hourly rate before employing a bramear repairer. The rates for a repairer are definately not equal and can vary by hundreds of dollars. Lyn

Check to see nothing has chewed through the wiring first. I have the same unit and having long term issues with the same unit with error code 7. Heater fails to ignite and service agent has not got a clue I hope your issue is a minor fix

Thanks Chris’s. I simply have nothing showing on the wall control unit itself & have thoroughly checked the control cabling back to the unit. Cheers, Ian

Hi Ian, did you find out the problem as i am having the same issue

Our heater wouldn’t go at all. Completely dead. Replaced the PCB only & now everything is back to normal. Hope this helps you.

I had this issue. The igniter was not sparking properly. I pulled the cover off and cleaned the igniter. I got sick of regularly doing it and ditched the unit for a full electric AC.. Seeley do not stock parts for these units any more

I have had the igniter replaced but still happens

My heater did the same and it was due to a faulty thermostat. Part cost $108 and service fee $220 and it is heating the house but my zones do not work? I have made lots of inquiries since and I’ve been told many times a faulty Spectrolink controller.It’s very likely that it caused the thermostat to fault and why my zones do no work. Im warm again so haven’t replaced my controller yet .The remote control (Spectrolink) is expensive, apx $380. The good news is it easy to find the part and you can replace it yourself.even if it is wall mounted, just unplug the old one and plug new one in. Good Luck and I Hope this helps .Lyn