Breville Nespresso Creatista Plus BNE800BSS (Brushed Stainless Steel)

Wonderful machine for coffee, especially latte’s and cappachino’s with frothed milk. BUT, they have faults which stops the frother working. Ours stopped at 30 months old, just out of Warranty. Nespresso stepped up and fixed it, but roughly 8… Read more

months after, same fault. This seems to be a design/manufacturer fault as it seems many machines suffer the same issue. It gets regularly cleaned and descaled. Again, great machine, but some poor quality issues render them useless.

Be Your Own Barista - Great Coffee, Easy to Use – We purchased the Creatista Plus after we tried the machine at my daughter's home and as we were facing an extended Covid lockdown. We love the ease of use, the quality and range of the Nespresso coffee pods and how easy it is to adjust the temperature of the milk - perfect for hot chocolate. The pop out shelf is great for small coffee glasses. … Read more

Not only does the machine look stylish, it makes good coffee and is very easy to clean. It comes with a stainless steel milk jug and a Nespresso pod sample pack. We love our new coffee machine!

Perfect coffee everyday – I've had this machine for just over two years now, as a birthday present from my son.......it's been simply wonderful. I had an older Inissia before with a milk frother, but this new one is so easy to use, and fully adjustable to make coffee just the way you want. With it's self cleaning purge, and large water tank......I can't live without it.… Read more

Lattes, capuccinos, short or long or even ristretto....this machine dose them all. My son was so impressed, he bought one for himself!!

The best you can get, without going full commercial – I'm an avid coffee drinker for most of my life. Although I've gone through "periods" of dripolator, percolator, paper filtered, plunger, bag filter, cup filter and then many years of domestic cappuccino machines, starting with the trusty "Atomic" through to an electric Krups with Krups grinder, nothing beats the shear ease of capsule coffee. My… Read more

standard Inissia with a milk frother was hard to beat, until.....the BNE800SS. Using quality capsules, you can have consistently 4.5 to 5 star coffee every time. With purge cleaning, automated descaling, just wipe the wand and fill'er up. The only thing to watch out for is your caffeine intake. Complete with LED screen for the type and strength of coffee, latte, ristretto, lungo, espresso, you'll never get tired of this marvellous machine. I still keep my old machines, just in case I get some exotic beans,like the "Weasel" Beans I got from Peru, but 99% of the time, for a nice coffee, I reach for my BNE800SS.

Planned obsolescence – We have now owned multiple Breville Creatista machines, and all have failed after 10 to 13 months. Despite very low usage we have found the machines life span is very short and not worth the cost of repairing. I would strongly urge anyone to reconsider buying this machine as it is unreliable and destined (probably designed) to break down a week… Read more

after the warranty expires. What is as disappointing is Brevilles after sale service - it is simply not existent, they push all enquiries off Nespresso who simply don’t care as it is not their reputation in question. Read the reviews - the consensus is this machine is great when new but destined to fail. Save your money and avoid Breville Creatista machines.

Machine leaks and Nespresso cannot back up the repair – After some years of expereince with the Creatista I need to move on as the build is not good and Nespresso's fix did not last two years. Under warranty a few years back the machine started leaking water profusely beneath itself. Naturally Nespresso had it sent away for repairs and last year two years after the repair the same thing all over again… Read more

and Nespresso fobbed me off as it was out of warranty. My argument was that it was never fit for purpose from the beginning as the same fault should not be reappearing so clearly the Nespresso repairs aren't that good. I have put up with the machine leaking since last year and now it is pouring out the bottom all over again. I do not want to go through this a third time with the same brand whereas I know of Delonghi backing up their repair outside their warranty when the same thing happened twice. Interestingly a repairer did tell me to expect the leaking within a few years even on the most expensive machines simply because the small rubber seels wear down. For me it is about the brand backing up repeated failures of the same type within a reasonable period and the same failure repeating in two years is unreasonable to accept. It speaks to the brand and how they treat their customers. DeLonghi, here I come, don't let me down.

Good functionality, easy to use – I purchased this unit for a holiday rental home, because it's important that tenants have access to appliances that are functional and don't need any special maintenance or cleaning. The key feature that I looked for is the integrated milk frothing unit, which is generally done by a separate clunky gadget for many pod-based coffee makers. Used it… Read more

myself for a week and happy with the results - good coffee and nicely frothed milk. Big plus for a holiday rental is that it cleans the internals of the milk frother automatically after each cup.

The reason for 4 stars and not 5 is the usable but slightly quirky dial-based display menu. I've since purchased the Pro version for my own use primarily because of its touch-screen, which is MUCH easier to use than the dial - but it's also much more expensive than the Plus. The Plus shares a single boiler for both coffee and steam, whereas the Pro is a dual-boiler unit - but the difference really isn't that noticeable, unless you're making coffee for 10 dinner guests. For one or two cups, it's not a major distinguishing factor IMO.

Concerning that so many others have had reliability issues with the machine - this review is only one month into ownership of both machines (Plus and Pro) and I'll update it if anything busts loose.

Great research, poor product development – Work fantastic, when it works. Not sure if this is a Nespresso design, or a Breville design. Whoever it is, research team done a good job with frothing recipes in delivering great texture, a truly engineering marvel. However, it fell into a crappy product development team, where component selection had zero concern for product reliability and… Read more

longevity. For example, one of the critical components in making great froth is a pressure sensor. It just didn’t last. The pressure pulses damaged this sensor, causing it to stay at high pressure, that in turns signaling wand blocking, hence ‘Clean Steam Wand’.

DO NOT BUY! Very faulty product – We got our Creatista Plus in June 2021. Three months later, we started having problems with it - not heating the milk properly, not frothing, didn't sound right. Returned it to Nespresso - they replaced the pump. It then worked fine until now - it has the same issues as before, but the two year warranty expired exactly FIVE WEEKS ago. I rang… Read more

Nespresso, they advised that the replacement pump had a 6 month warranty. My options now are: Pay flat repair fee of $335, which includes postage of machine to Nespresso and return, and a 6 month repair warranty. The other option is buy a new machine from Nespresso for $709 (Members price). The full RRP is $949. Stupidly, I bought another Creatista machine because we love the coffee and it's super easy to use, I made sure I got a 5 year warranty on it. It has already developed the same fault and it's barely 2 months old. DO NOT BUY!!

Constant problems – This is the second Creatista machine in 5 years as well as numerous smaller Nespresso machines. Purchased in February 2021 and still under warranty, it is constantly showing "attach steam tip" code, which was surprising as the frother is only used twice a day. After online searching of possible causes, I purchased a new tip from Nespresso, reset… Read more

the factory settings and descaled the machine. The error code continued, so I entered into a live chat with Nespresso. It was confirmed a repair was necessary and taking into account posting the machine back, repair centre turnaround and delivery back would be approximately 3 weeks. Leading into Christmas this was not viable as we are a business. In the past Nespresso customer service was second to none. They would loan a machine, pick up your repair by courier and return in a quick time frame. I am aware that due to Covid restrictions loan machines may not be an option, but when I responded " I will purchase a separate frother and never buy another Nespresso machine again, the reply was " okay, sorry about that - Have a lovely day." I have been a member of Nespresso since 2017 and regularly purchase their pods and up to now have been happy with their customer support, so I was completely shocked to be handled in such a dismissive manner and no other solution offered.

My coffee mate – A good little machine, was reliable until 12 months in then it went wild - leaking from the base - but the Nespresso's collect and return program had it back to me in a month. It's used every day multiple times so having a fit after approaching 1000 coffees isn't bad. Noisy, reliable, easy to use, demands maintenance every 6 months or so, makes great coffee...enough said. Show details

Ahh morning coffee was never better – My husband and I enjoy our morning coffee. This machine is easy to use and requires little maintenance compared to our previous machines. I use a variety of coffee pods and have had nil issues so far. I had to change the milk settings to hot as we like out coffee extra hot. This was very easy to do by just following the on screen prompts. The cost… Read more

was an initial shock but as my grandson would say 'you get what you paid for nan," and nan is very happy.

Same yourself time: – Not a good machine to purchase. The steam wand keeps having issues where it wont froth the milk- and wont even work at times. Machine has to be sent down south for repairs. Have had a replacement machine provided by Nespresso - but still having the same issues with the replacement machine. Show details

Outstanding piece of kit – This machine makes the morning coffee ritual a pleasure. Not only is the machine easy to operate (my 8 year old now makes my morning coffee) but the quality of the coffee is great, obviously based on the types of pods you procure. The milk steamer is super fast and delivers milk at a perfect temperature every time. The machine is easy to clean and it has not missed a beat since we purchased it.  Show details

Fully stopped working as guarantee expired! – I bought my machine 2 years ago and just few days after last day of my guarantee so signal at all on my machine… Due to pandemic I moved to singapore and called customer service and they mentioned they could not do anything as the machine was bought in australia …. And my only solution was to buy a new machine! For the more premium of their… Read more

machine I feel this is 1. Very bad customer service as all technical issues can happen but a solution should be given to customers - specifically in this pandemic where it is not possible to travel back … 2. Poor logistic in between Nespresso different branches as Australia is also part of Apac at least a repair should be possible…

Very unhappy with the lack of solution provided

Underwhelming and over priced - poor support – This is the second time that this machine has been sent for repairs. We have had ongoing problems with this machine from the date of purchase. The only reason we have only returned it for repairs twice is that we are in Western Australia and the process can take up to a month to get it back as it is repaired in NSW. The machine is used once a… Read more

day in the morning by a couple – when it works. I was told by Coffee Expert at the call centre I was using the wrong pods - I ONLY used branded Nespresso pods.

The issues with the machine are as follows:

• Machine leaks and mucky coloured water which pools under machine – this happens when the machine is clean and the drink tray and capsule storage are empty and dry.

• Machine software just blanks out intermittently and won’t turn on then maybe an hour later it powers up again. Frustrating when you want a morning coffee.

• Ongoing display errors – machine stops heating milk then we get the “Attach tip to wand” we have followed the tip cleaning procedure many times and even watched the video. We have then checked the system and trouble shooting and we still get the error.

• Machine cuts out mid cycle and turns off completely.

• Machine software won’t clear clean wand message even though we have gone through the home cleaning and servicing.

Warranty is running out and every time I call the call center the Coffee Expert tries to do everything in their power to dissuade me from making a warranty claim all whilst reading from a script. I send it in and it take a month due to where I live to get it back to me. I know this is not the fault of the repair centre, the problem is the machine itself.

Machine is on the way again to NSW have requested a new replacement machine - will see how that goes. Will consider a department of fair trading complain in Western Australia if not resolved.

Great Coffee machine – One of the factors influencing my purchase of this model was it's relatively small footprint. But the main reason was it's reputation for making great coffee and we haven't been disappointed. Easy to use and clean and with Nespresso pods at around 80c for a coffee is a plus. I have to confess that early in the piece I was annoyed when… Read more

"maintenance" was required e.g. the steam wand needed cleaning - I wasn't made aware of this at the time of purchase. But once I went through the manual and in fact the screen on the coffee machine actually guides you through the process, it has been a relatively straight forward process.