Had this mixer for around one month. Ceased up and power declined. Quite dissatisfied with the product, however really happy with the service at the Good Guys when I decided to upgrade to a KitchenAid Artisan.
Purchased in December 2017 for $400.00.
- The Bakery Boss BEM825BAL (Silver Pearls)
- Verified purchase
So far so good
Replace our 30 year old Sunbeam Mixmaster with this whizz bang mixer. Have made a variety of cakes, biscuits and bread. My husband loves the dough hook - at long last he can make bread which is mixed really well. Am getting used to only one attachment whizzing around as opposed to our old double beaters. The mixer weighs a ton - have to leave out on the bench instead of in the appliance cupboard as too big and heavy to lift in and out - having said that it is certainly not flimsy! Love the fact it has a glass bowl as many new mixers have stainless steel. The scraper mixer is great - works really well so far. I like the bowl cover which helps prevent flour foofing out all over the bench!
Purchased in May 2019.
A big fan of Breville products but sorely disappointed with this one.
I am an avid home cook and like to make sure I know exactly what is going in the food my children are eating so if I am on the hunt for kitchen accessories to help with the work in cooking then I only look out for the Breville brand and currently have about 2 pantries stocked full of Breville kitchen appliances. I have been very satisfied with every product but THIS machine. I’ve owned 2 BEM800 mixers and used the first one for a good 6 years til it stopped working. The 2nd one is about 5 years old and beginning to show same motor problems but ...for now aside from showing the E2 error, once I reset the machine it will work again. So being my all time favourite kitchen appliance I thought I could give myself a gift and upgrade to one of the newer models believing new age better technology and standards. Breville really proved me wrong here. I have always held high regard for and never ever been dissatisfied with any Breville products until this machine! Not only am I utterly, utterly disappointed but left fuming the few times I’ve used it. Why? It completely fails at the purpose of what it is built for - MIXING!! There seems to be too much of a gap between the mixing accessories and bowl. This is particularly evident when I tested the BEM800 and BEM825 side by side. I noticed the big differences in how butter is mixed. No grainy sugar residue after 6-7 minutes of beating and 1 manual scrape down with BEM800. Same amount of time with one manual scrape down BEM825 had produced a paler (faster more beaten) consistency only on the surface. There is a 2mm layer of grainy chunky butter sitting against the bowl showing a discrepancy between the beater and bowl. No matter how long or faster I have the machine running, it fails to pick up or get a batch mixed consistently. To the balloon attachment. Again, BEM825 seems to whip and whisk faster than its predecessor however the attachment does not reach enough to the bottom of the bowl. This means I have egg whites or cream that is wet/runny at the bottom while the layer on top is airy/dry. Scraping down is useless since the weight of the liquid would keep it sinking back to the bottom where the whisk won’t reach. This issue does not appear with BEM800 at all. The bowl - it is heavy, no option for the lighter unbreakable stainless steel version and the glass bowl is not dishwasher safe.
Purchased in November 2018 for $420.00.
Love my new bakery boss. Makes cakes like a boss for real! Great for all cakes dough etc. Has made my life easier in the kitchen! Love the scraper.. Great for icing. And the light too!
Not great, returned and bought a Kitchenaid
Started off really great but within weeks it started making louder sounds struggling to knead dough. It was deemed faulty and Breville arranged for a replacement. The replacement had a fault in the head of the unit so it was returned for a refund, I didn't try for a third.
I ended up buying a Kitchenaid and I am more than happy with that one. Incidentally, the Kitchenaid doesn't have a splashguard but manages to keep contents in the bowl, whereas this mixer threw a lot out even with the splashguard on which made quite a mess.
What did attra...ct me to this particular Breville model was it's high wattage, but what I learned is that this means little if the motor isn't up to scratch. Aesthetically this unit looked great, it just didn't deliver on what it is designed to do.
- The Bakery Boss BEM825SCH (Sour Cherry)
- Verified purchase
Absolutely love it !
Wanted a stand mixer and narrowed it down to Breville Bakery Boss. Mainly because it’s Australian and any problems can go direct to Breville service centre. Really did want the BEM825 as had the 2 bowls. Very apprehensive considering so many negative reviews concerning the “useless” small metal bowl and ineffective scraper beater. Expecting the worst, 1st thing I beat 2 egg whites and WOW light and fluffy with no residue in the bottom of the metal bowl. Next I creamed butter and sugar with scraper beater . Again WOW amazing. No need to stop and...scrape down the sides. Did EXACTLY what was promised. Am so relieved, excited and extremely happy with this machine. I just don’t know why others are having issues. I’m not a professional cook/baker but do know my way round the kitchen. Have used it every day for over a week . Made cakes, meringue, bread without 1 single issue. Absolutely love it and highly recommend.
- The Bakery Boss BEM825RCH (Royal Champagne)
- Verified purchase
Total Fail - machine and Breville Service
Impulse purchase - big regret. Upon using the BEM825 (RRP$749AUD) for the first time to make pavlova, using four XL egg whites, I found the whisk attachment did not do anything more than tickle the top of the egg whites. I tried the large glass and small metal bowl - same non-result. I attached the 'scraper' paddle that Breville brags about ad found it also did not come within millimetres of the bowl, let alone actually come in contact in order to do its job of scraping "so you don't have to'. Breville Service Centre advised that 'that's the ...way it is' and suggested I take it back to the store if I didn't like it. I see in other reviews that Breville SC had suggested taking this model in to 'be adjusted'. BSC lady thought this was strange but I could if I wanted to - no offer of doing so under any sort of warranty. Totally unhelpful and off-handed, like there had never been a problem with this model and they had not had feedback before. I mentioned that my machine attachments didn't look like the video and photos of this machine at work, and was not fit for purpose - no other response than 'take it back.' I will be calling back after the new year to speak with the manager. Such a poor design flaw in a machine that promised so much. GLad I still had my Kenwood on hand as this saved Christmas Lunch.
Disappointing product with equally disappointing customer service.
Let me start off by saying that I have been using and loving my mother's Breville Scraper Mixer that she has had for almost 6 years at this point which is what lead me to purchase the new BEM825. I was under the impression that being a new and 'improved' version of my mother's, that I would love it just as much if not more...
After receiving my new machine in the post I unpacked it was blown away with how sophisticated and beautiful the mixer is but still with similarities to it's ancestral model. However, the first thing that became evident...after attaching the whisk was that the clearance between the bottom of the bowl and the bottom of most (excluding the scraper beater) of the attachments was a good 1-2cms in both the glass and stainless bowls. I considered this to be insignificant because after all, this is a new model which is bound to be an upgrade to the older models right? Wrong. I started off using the machine to cream butter and sugar which worked a treat for the most part and I can't fault the machine over that. It wasn't until I used the mixer to make meringue that I realized that there was a problem. I had used 4 large egg whites which sat in the bottom of the bowl hardly touched even when the mixer was at full speed. I figured that I was doing something wrong so in an attempt to finish my meringue, I increased the quantity of egg whites by 2 more. This time the whisk was able to touch the whites but was only whipping the small top portion and leaving whatever was left underneath still clear and untouched. I spend the rest of the afternoon trying out different quantities of ingredients, different attachments and the two different bowls but still with no luck. Furthermore, I began to realize that the tilt head - when tilted- had some resistance and made a loud clunk when pulling it up into it's lock position. Something that the older model certainly DID NOT do. Exasperated, I then proceeded to contact Breville's customer service number where I got a surly woman who, after realizing she couldn't blame the machine fault on user error, proceeded to tell me that if I only wanted to whip 4 egg whites, then I would be better off to use a hand beater for the job as the machine needs large quantities to work... This comment made me ask myself why I had even bothered buying a stand mixer if these machines were only ever good for recipes in bulk. As a small home cook, not many of my baking recipes call for whipping more that 4 egg whites at a time so her solution to the problem only began to frustrate me more. The last straw was when I mentioned to her the issue with the tilt head making a horrendous noise and her response was - 'Oh, yes that's meant to make that noise, it's quite common...' I hung up. After the phonecall I decided to do my own research online to see if these issues where a common trend within this machine and I was shocked to find that many people had encountered the same problem. I even saw a review stating the same clearance problem between attachment and bowl to which a Breville official explained that it was due to the discrepancies of manufacturing of the glass bowls that the clearance has to be so high to eliminate the risk of chipping the glass when the attachments were in use. Which makes me wonder - why would Breville change a perfectly wonderful design and functionality of a once great machine only to accommodate a glass bowl which, may I add, is too heavy and impractical to use on a daily basis anyway! I thought it was strange that if this is a design change that is apparently known to Breville officials, why is it I needed to find this information out from an online review site and not from the mouth of a customer service agent working for the company? I believe that something like this needs to be completely transparent to a customer before purchasing a machine like this - especially if they plan on actually using it and not putting it on the counter as a decorative piece...
- The Bakery Boss BEM825BAL (Silver Pearls)
- Verified purchase
Disappointed with the 'bonus' stainless steel bowl.
I purchased this brand and model because it had the second bowl. I thought this would be great for whisking egg whites to fold into cakes or making small batches of macarons. Like other reviewers, I found out the whisk doesn't come close to three large egg whites in the bowl and just touches the top of 4 whites (approx = or >120 mls). Reading Brevilles reply to a similar post, I am reluctant to take it to a service agent for adjustment as it then may not work with the glass bowl, so for the moment I have cut a disc of rubber to put under the bo...wl to lift it. Obviously I then have to hold the bowl in place as it won't lock in, so can't multitask while the egg whites are whisking. Very disappointed in this aspect of the machine, but love it if using the glass bowl. Breville should be redesigning the stainless steel bowl and replacing it.
Impressed then disappointed
I bought this machine in September and have used all components now: scraper, whisk, beater and dough hook. I was impressed with the speed the machine got the job done, very effective. It labours a little with the maximum bread dough ingredients but a little less than maximum and it kneads it quickly and easily.
Overall I would be extremely satisfied with the machine however I was saddened to find that the smaller stainless bowl does not sit high enough for the attachments to mix ingredients which was a huge disappointment after experie...
- Verified purchase
Makes mixing so much easier
I bought this mixer in July 2017 to replace my hand mixer. I was making marshmallow using the hand mixer which is very hard on my arms, wrists etc. The Breville has a powerful motor which has made making marshmallow, beating butter cream & making fabulous pavlovas so much easier. The scraper/beater makes mixing so much easier as I don't have to stop to scrape the sides. As I don't make any doughs I can't comment on the efficacy of this attachment. With 2 different sized mixing bowls all my needs are catered for. I love my Breville mixer.
Unable to whisk egg whites
I tried to whisk 2 egg whites however the whisk attachment doesn't even touch the egg whites in metal bowl. I phoned Breville and was told that the eggs had to be 50 grams each. So I tried 4 egg whites. It does whisk the top of the egg whites but after a few minutes there is still liquid egg white at the bottom because the whisk attachment is well above the bottom of the bowl. I gave up and used my hand held beater. There should be discussion of this in the manual. I view this machine as not fit for purpose.
Impossible to whip 2 egg whites or whole eggs in metal bowl as contact barely/not made with whisk. Most everyday cakes require 2 eggs. I purchased the BB to replace handheld mixer and save my wrists. I will try beating 2 egg whites in the big, HEAVY glass bowl. Glass bowl is great for 12 egg white angelfood cakes, bread dough, etc.
brilliant ...but dont expest response from breville
brilliant machine. . glass bowl whips up 2 egg whites fast... bread dough is faultless..pasta dough.. faultless.. in fact everything beats up beautifully making all tasks a breeze. scraper beater works perfectly.
HOWEVER... the metal bowl is a waste. I wanted to use it so the glass bowl doesn't get chipped. supposed to be able to do small batches in the metal bowl. BUT the whisk doesn't even touch the 3 egg whites on the bottom nor does the dough hook even begin to mix 200g flour and a cup of water.
I have tried to call breville but was on hold till my phone went flat. I tried to email but no response.
I also found that you have to turn it on then off then on again to start it working.
SO HOW ABOUT CONTACTING ME BREVILLE
Makes baking a breeze
This is a fantastic unit. It makes bread dough without a hitch; doesn't get stuck or miss ingredients at the bottom of the bowl.
The scraper attachment works wonderfully for batters; the whisk attachment is great for egg whites or whipping cream.
Since having a baby this has really helped for me to continue baking. It makes all the beating, scraping, whisking and kneading dough an absolute breeze.
Nice machine but the scraper not great for glass bowl which is not dishwasher safe
My 5yo sunbeam cafe series attachments broke so after much reading & then good sale prices I prevaricated between kMix & BM825. After the Sunbeam's pluses I enjoyed like the Pause I opted for the latter. (In looking at the much desired kMix attachments I thought I didn't need them anyway eg- I'm not going to make sausages). BMs 2nd bowl was desirable & it looked like the beaters were better shaped to the curvature of the glass bowl than the kMix. So got it home & was surprised that with the glass bowl removed from the machine it was the same w...eight as the sunbeam - 7.5kgs so +ve is it's easy to move around -ve would be whether it would be stable with dough. For first go I made some simple cookies 1/2c butter 1/2 sugar. I found the scraper is no good with the glass bowl. It pushes all the mix up the sides & rattles!! I never had to scrape down in the sunbeam. So while the instruction booklet said do not cream for more than a few minutes it took ages as I had to scrape maybe 10 times. It also rattled - the groove attachment for the scraper is too large so there is too much give and the scraper doesn't scrape the bottom of the bowl effectively. I am so disappointed. I transferred the mix to the smaller metal bowl and the scraper worked as it should though it still rattled. Now most surprising is that in this day and age the glass bowl isn't dishwasher safe - what??!!!! didn't say that on the box and definitely a major negative. In summary -has a timer & pause but it only relates to pausing the timer - you have to manually turn the dial to pause (the Sunbeam's was irrespective of timer - ie during mix could hit it with your elbow to chuck an egg in & hit it again to start) so I feel the BMs is only a half positive. - two bowls - one nice small metal, one large glass - nesting only relates to storage. The glass bowl fine for microwave but not dishwasher safe. Half positive again. - scraper beater is supposed to be optimal with glass bowl w no scraping involved. It actually pushed the mix to the top of the bowl & I had to continually scrape the mixture from. The scraper worked well with small bowl. - the scraper rattled in place but otherwise seemed more sturdy plastic than the Sunbeam -all the attachments seemed more sturdy. - its comparatively light 7.5kg but glass bowl adds weight. So can easily be stored in cupboard. I feel like they have copied good bits from other machines & tried to improve on them but not always successfully.
I bought this because i didn't had enough money to buy a Kitchen Aid. but after using it i realised its way better than a kitchen aid. it's not only cost less than a kitchen aid it works better than a kitchen aid. the scraper mixing bowl option will save you lot of time. because of this option, you don't have to worry about keep looking into the bowl and constant mixing. i dont have enough words to say how amazing this mixer is.
Mighty Muscle Power Of The Breville Bakery Boss.
I've been procrastinating for months now. I need a new mixer. I've moved into bread making with a passion and my 40 year old Kenwood was starting to complain. It's been a fantastic machine all the way but I need more grunt, more power, stronger engine for bigger loads and a bigger bowl. Thought hard about the new Platinum Kenwood, but when looking at it in the store although it had "Engineered in Britain" and "Designed in Britain" plus a Union Jack all attached to the side of the machine. The box it comes in tells the truth. It's made in China!...That deception really put me off buying it. Lots of the cooking shows are using The Kitchen Aid Mixer for their contestants and I thought hard about buying it. Great time of year to make a purchase, but I just couldn't feel any warmth when I looked at it. Then my toaster failed and I set off to Harvey Norman's at Aspley to buy a replacement and whilst there I looked at the Breville Bakery Boss and I just knew it would be coming home with the new toaster. Have a really good look at this machine if you're in the market for a mixer which can do anything. It goes from being a delicate Ballet dancer, to an underground mining construction worker! At the same time it looks exquisite, well made and begging to help me become a super duper baker, pastry maker, pavlova expert and an all round great cook! Yeah!!!! Only had it for one week and so far made 3 loaves of bread, and 24 muffins and have plans for a lot more baking next week. It's brilliant at kneading the dough. Has a timer on the side which will count up or count down. I just let it run and it counted up to the eight minutes I wanted it to knead. The dough was perfect! The machine comes with two bowls. A humongous class bowl for big heavy loads and a beautiful stainless steel one for pavlovas and cake mixes. There are four mixers. The dough hook which I'll be using a lot. One which creams and has a soft edge for getting all the mix from the bowl. A whisk which has about twice as many stainless steel tubes for getting much more air into meringues than my Kenwood and a beater for normal to heavy mixtures. There's even an up market plastic spatular included. There's also a lid which fits on either of the two bowls to keep them clean while "The Boss" is sitting on my bench beckoning me to come use it. There are heaps of helpful tips in the instruction book. I'm not sure but I bet a woman has had a hand in the design of this beautiful machine! On the Breville.com site there are heaps of recipes designed to compliment this machine and I'm going to try out most of them. The only downfall I can see with owning this great Breville machine is that I might have to be very careful not to gain weight! I'm a very happy customer with a beautiful new mixer. It's getting 10 out of 10 from me.
2 faulty machines!
I ordered a bakery boss had it delivered and it seemed to be really noisy, took it into the shop and compared to the demo and mine definitely didn't sound right. Revived a new machine only to get it home to have the same thing happen. It's so noisy it sounds like it's going to die any minute.
This should last a loooog time
After considering several Mixers (Kenwood, Kitchenaid, etc) I decided to go with Breville BEM800 as it seemed good value for money. However, I was not happy with it. After a few use it seems to get noisy and also shake a lot. Maybe I got a dud or perhaps that’s just how it’s designed. After reporting my concerns to Breville I was advised to exchange it for a new one as I had only just purchased the item. I too it back to The Good Guys and they agreed to swap it over for a new one. But I never felt confident the BEM800 would last the distance so...I paid an extra about $200 to get the BEM825. I was really happy I made this decision. I feel I really got a lot for the extra $200+. Not only I got a mixed with a more powerful motor, but this model has all metal gears, a more sturdy construction (no shaking) and you get a few extra accessories too. And of course this model gives me the peace of mind that it may actually last a long time. I have used it several time over the last few weeks and I absolutely love it. I feel I could not have bought a better mixer. Granted the BEM825 does not have the features for add on additional functionalities (like Kenwood or Kitchenaid does for a similar priced model) but I just wanted a good quality mixer that I felt was built for the job and I feel I got what I wanted in the Breville BEM825. I highly recommend this model if anybody is considering buying a quality mixer.
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Questions & Answers
Just wanting to know how loud the mixer is compared to others? As my kids are afraid of how loud my mixer I have no is.. so needing something much quieter! Thanks
Is there a small bowl and whisk compatible with the Ben 825bal to whisk cream and small amounts.
Whats the difference between BEM 823 and 825? Is it just two bowls versus one or are they different machines?
They are exactly the same machine and you are correct that the only difference is the 2 bowls. I opted for the 825 to get the 2 bowls and can say I rarely use the glass bowl due to its size. The metal one is more convenient for my normal day to day baking. Haven’t had any of the issues with the metal bowl re disparity of distance between whisk and bottom of the bowl. Perfect mixer. You can easily purchase an additional bowl if needed from nearest breville factory outlet. They fit both machines.
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