2Breville The Oracle Touch BES990BSS (Brushed Stainless Steel)
Part of Breville The Oracle Touch BES990  4.3 (112)

Breville The Oracle Touch BES990BSS (Brushed Stainless Steel)

 VerifiedMPNs:676695, BES990BSS and BES990BSS2JAN1
3.9

57 reviews · Statistics

PositivevsNegative
65% · 3716 · 28%
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Product is used
  • Daily (50)
  • Several times a week (2)
Build Quality
4.0 (53)
Value for Money
3.6 (53)
Ease of Use
4.6 (54)
Cleaning & Maintenance
4.4 (54)
Noise Level
3.3 (36)
Consistency
4.3 (46)
Milk Frothing
4.4 (49)
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Reviews

Breville The Oracle Touch BES9 › BES990BSS (Brushed Stainless Steel)57 reviews
Ballz
BallzNSWHunter Region, NSW4 posts
  BES990BSS
Ease of Use
Consistency
Milk Frothing
Ali1
Ali1QLDSouth East Queensland, QLD7 posts
  BES990BSS

Descale issues

We read reviews before purchasing this machine. First time for descale and it wouldn’t reheat. After a farce, managed to get a replacement. Had the replacement 6 months and followed instructions to descale to the letter and helloooooo we won’t reheat again. Clearly this is a big issue for many and nothing that’s on the net works to fix it so don’t waste your time trawling to find a solution. If you have one of these machines, don’t descale it, and if you thought about buying one, I wouldn’t recommend it.
The reason for the 2 star rating is because it works fantastically before you descale it, and a machine you can’t maintain is pointless. We paid over $4,000 for this machine a year ago. Now the battle will commence with Breville. Show details
Value for Money
Ease of Use
Cleaning & Maintenance
Ali1
Ali1  
More
Peter
PeterQLDSouth East Queensland, QLD6 posts
  BES990BSS

Amazing

True to any ☕️ coffee drinker, AMAZING!
Never ever failed me.
Only issue, it’s a bit noisy grinding, but it’s grinding yes? Show details
Value for Money
Noise Level
Kathryn
Kathryn
  BES990BSS

Great coffee, when it works

Bought in 2020, after about 6-9 months, it started making a weird sound and Breville had me send the unit in for service. They returned it but it started tripping the power. They then sent a refurbished replacement in 2021 and gave a 6 month warranty on the replacement unit. Now, January 2023, the machine is making a horrible noise. Turning the machine off doesn’t work, unplugging it is the only way to stop the noise and prevent the machine from heating. Keep in mind, I am a very light user: 1 cup a day, regular maintenance as prompted, and a whole house water softening system. Now, Breville wants me to send the machine in for repair at a cost of $555 (USD). Show details
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Consistency
Milk Frothing
Breville Sucks
Breville SucksNSWSydney Surrounds, NSW
  BES990BSS

Lasted less than a year

Not only did the unit fail within 12 months, but on top of that Breville has the worst support of any appliance manufacturer.

Dealing with their support is the most frustrating experience , assuming you can even get through to them as they don't answer calls or respond to emails or their own ticketing system

Never buying any Breville appliance ever again. Show details

Noise Level
Tara B
Tara BNSWSydney, NSW
  BES990BSS
Chih-Hsiang H.
Chih-Hsiang H.
  Verified BES990BSS

Tripping GFCI outlet

I purchased this unit last June roughly. It was functioning okay for almost one year, but somehow it's started tripping GFCI outlet and making weird sounds (similar to https://www.youtube.com/watch?v=DRjvjq5u41s) since last week. Considering the price we pay for this expensive unit, its durability certainly doesn't meet our expectations... Show details
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Consistency
Milk Frothing
Steph Trott
Steph TrottWAPerth, WA3 posts
  BES990BSS

I cannot live without my coffee machine

Hands down the best product I have ever purchased. I’ve always had pod machines and they could never get the milk hot enough until I changed over to this machine.
Everything about it is perfect, it even reminds you when it’s time to clean the machine or change the filters. The hardest part about the machine is picking what style of coffee you want. Show details
Shannon C.
Shannon C.VICGreater Melbourne (Inner), VIC2 posts
  BES990BSS
Build Quality
Value for Money
Noise Level
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Sarah
SarahNSWSydney Surrounds, NSW2 posts
  BES990BSS

Not worth the price

makes great coffee but 3 repairs in 3 years. Each time without the machine for 6wks+. Parts take forever.
Because of this I wouldn’t recommend & based on the price not worth it ! Show details
Ease of Use
Cleaning & Maintenance
Milk Frothing
WoodenEye
WoodenEyeNSWSydney Surrounds, NSW27 posts
  BES990BSS
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
DoubleviewDelight
DoubleviewDelightWAPerth, WA
  BES990BSS

I can't live without my Breville Oracle

Make your own cafe grade coffee. The white Glove service that came with this Model is fantastic. Learnt alot. Another great Product from Breville with great Service. Easy to maintain as well. Show details
Moo
Moo2567NSW, 256785 posts
  BES990BSS
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Moo
Moo  
More

Sigh... 2 years now and it doesn't turn on anymore. Why Breville!!!??? My warranty is finished - is it even worth repairing?

Happy Camper
Happy CamperVICGreater Melbourne (Metropolitan), VIC12 posts
  BES990BSS
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Shane
Shane
  BES990BSS

Beware of Breville Promotions

Purchased the machine to take advantage of the Fathers Day promotion. Received the product with no information on how to submit, registered the machine on their website.
Followed up today to find they have closed the promotion off and they will not be honouring it. Show details
Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Consistency
Milk Frothing

Questions & Answers

Janice Q
Janice Q · The Oracle Touch BES990BSS (Brushed Stainless Steel)

All of a sudden, I'm unable to hook the group handle into the right hand side of the machine to make shots. I remember having this problem with my last machine but it was the left hand side and you had to slide a part to make it fit. I can't find any moving parts on the right hand side.

Linda H.
Linda H. · The Oracle Touch BES990BSS (Brushed Stainless Steel)

My machine won't brew and makes a sound like the motor is struggling to work. I've tried changing the grind, but that doesn't help. I also noticed that despite cleaning the wand and tip and backwashing the machine yesterday, the steam isn't creating the "ball of foam" that used to form when I circled the milk pitcher. Does anyone have answers?

Joe
Joe  

My machine is still under warranty and is doing exactly what your machine is doing. Apparently it is a common problem. Getting picked tomorrow on its way to the service center for the second time for a different issue.

Linda H.
Linda H.  

Thanks Joe. The machine started working properly all by itself. I think the problem was I wasn't letting out the steam.

Ian D
Ian D · The Oracle Touch BES990BSS (Brushed Stainless Steel)

Our Oracle Touch BES990 is displaying 'Operation Error ES12 major fault & shut machine down and & to contact Customer Service Centre'.
They are closed during weekend. Can someone advise what ES12 means please.

Ian D
Ian D  

Hi
I tried a descale which helped for 2 days then the error reoccurred. We contacted the Customer Service Centre who authorised our local agent to repair it; it turned out to be leaking O rings that needed replacement
Cheers
Ianb

Details

Compare all Breville The Oracle Touch BES990 listings
CategorySemi-Automatic and Manual Coffee MachinesSemi-Automatic and Manual Coffee MachinesSemi-Automatic and Manual Coffee Machines
Price (RRP) $4,299$4,299$4,299
Pump Pressure15 bar15 bar15 bar
Input Power2,400 W2,400 W2,400 W
Dishwasher Safe PartsNoNoNo
Water Tank Capacity2.5 L2.5 L2.5 L
Dimensions 454 x 392 x 373 mm454 x 392 x 373 mm454 x 392 x 373 mm
Weight16.9 kg16.9 kg16.9 kg
FeaturesTouch ScreenTouch ScreenTouch Screen
Milk FrotherSteam WandSteam WandSteam Wand
Bean GrinderIntegrated Burr GrinderIntegrated Burr GrinderIntegrated Burr Grinder
Coffee Bean Capacity280 g280 g280 g
Manufacturer Warranty2 year(s)2 year(s)2 year(s)
Colour / FinishBrushed Stainless SteelBlack TruffleBlack Stainless Steel
Awards 2019, 2020 and 20222019, 2020 and 20222019, 2020 and 2022
Visit official website
  • MPN: 676695, BES990BSS and BES990BSS2JAN1
  • GTIN13: 9312432027465

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