2,842 reviews
- Pre-Construction
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- Mid-Construction
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- Post-Construction
AI reviews summary
The overall sentiment for Clarendon Homes is highly positive, particularly regarding the professionalism of sales consultants and customer service staff during the pre-construction phase. While many clients report high-quality finishes and exceptional site supervision, there is a clear divide in experience concerning build timelines and post-handover support. Significant recurring issues include lengthy administrative delays before construction begins and inconsistent trade quality in specific builds.
Pros
- Exceptional Pre-Construction Support: Staff are frequently praised for being responsive, professional, and patient during the tender and colour selection processes, helping first-time builders feel supported.
- High-Quality Site Supervision: Multiple site managers are singled out for their proactive communication, attention to detail, and willingness to conduct regular site walkthroughs with clients.
- User-Friendly Digital Tools: The customer portal and "Hub" are highlighted as valuable resources for tracking progress through regular photos and fortnightly updates.
- Strong Post-Handover Warranty Service: For many, the "Man in a Van" and dedicated warranty consultants resolve minor defects promptly and professionally after moving in.
Cons
- Lengthy Pre-Construction Timelines: Significant delays often occur during the contract and approval stages, sometimes taking over 18 months from deposit to site start due to council issues or administrative backlog.
- Communication Breakdown Post-Contract: Several users reported a sharp decline in communication once the contract was signed, including difficulty reaching management and inconsistent updates during construction.
- Variable Trade Quality: Recurring complaints mention poor workmanship in specific areas such as tiling, painting, and flooring, occasionally requiring multiple attempts to rectify.
- Hidden Costs and Budgeting: Feedback indicates that base quotes often exclude essential costs like BASIX, site requirements, and necessary upgrades, leading to budget increases during selections.
Verdict
Clarendon Homes is a strong contender for those prioritising a structured design process and high-quality site management, provided they are not on a strict timeline. Potential builders should prepare for a lengthy pre-construction period and ensure they have a significant budget buffer for upgrades and site-specific requirements.
Our build was managed very well from start to finish. Communication was clear, timelines were well organised, and we always felt informed throughout the process. The project manager was professional, supportive, and proactive in addressing questions and keeping everything on track. The workmanship and overall build quality of the property were… Read more
excellent. Attention to detail was evident, and the finished result met our expectations.
Any issues that came up before, during, or after construction were handled promptly and professionally. We were very satisfied with how the company responded and worked to resolve matters efficiently.
Our preconstruction manager [Name Removed] was absolutely great, responsive to calls and emails and was informed. This was reassuring, given that we had great difficulties in contacting the prior preconstruction manager Show details
Clarendon just wanted our money and pressured us to pay $3500 at tender appointment, we demanded our money back but they refused. Our advice is Dont rush to pay if you are not fully understand tender variations. Anything is not in favour of their interest, they wont tell unless you ask Show details
Reviews with attachments
We looked at several home builders in the Sydney region but really liked the floor plan and options provided by Clarendon. The sales process was quite smooth and the consultant was pretty good. The process from sales to contract was very lengthy due to site conditions (trees, removal of cross over, etc.). The selection process over 3 days was very… Read more
enjoyable but the consultants (especially kitchen and electrical) and are not very good at guiding you through. You really need to be clear on what you need and review everything.
The construction process started in October 2024 with a 56 weeks contracts. Handover was completed in May 2026 (7 months late). [Name Removed] (our supervisor) was really good and did not settle for good enough. So we had some delays but very few defects post handover. His communication was good, regular and he was always happy to meet with us on site to show us progress.
What I would improve: - Some trades are simply not great (flooring especially) and our internal stone wall had to be redone due to the wrong products being delivered. - Pre-Construction process is very slow and requires triple-checking everything.
What I love: - The access to the portal with regular updates, photos, etc. - Site supervisor communication and focus on quality - The end product (very happy)
Key recommendations: - Make sure you have an appropriate budget for upgrades (during the selection process). Some products must be upgraded (flooring, electrical, A/C, etc.) - Be patient. Construction may take longer than expected. It's OK if you are not in a hurry but other builders will typically be faster than Clarendon. The speed also depends on the location of your build - Do not take the sales quote as your final budget. Additional costs will be incurred for BASIX, site requirements, storm water, upgrades, etc.
We had a great experience building with Clarendon Homes. From the start right through to handover, the customer service was exceptional and the whole process felt supported and well organised. Our site supervisor, [Name Removed], has been fantastic. His communication was clear and consistent the entire way through, and he was always approachable… Read more
and happy to answer any questions. His attention to detail is reflected in the quality of the build. The finish of the home is excellent and we would highly recommend Clarendon to others.
If I could give 10 stars I would. My CSC TB and SS GT have made our build journey a very positive one. T who was always responsive, no questions were a bother and I would get a response within a day for my emails. Then G, his fortnightly forecasts were spot on! Weekly photos, I always had updates through the hub from him. Then our PCI inspection… Read more
really proved his attention to detail. I can say this because I also hired a private inspector and the report came up with literally just minor scratches and no major concerns. Thank you both so much!
- +2
We recently built our new Clarendon Home (Grande 47 design) and overall had a very positive experience. Our site supervisor ([Name Removed] ) was brilliant and completed the build a full month ahead of the expected timeframe, which was a fantastic outcome. Since moving in, we’ve identified a few minor defects, which is to be expected, and the… Read more
aftercare experience has been excellent. [Name Removed] and [Name Removed] (Man in a Van) were a pleasure to deal with and had everything resolved quickly and professionally. While we’re not planning another build anytime soon, we would definitely use Clarendon again. From start to finish, the process was smooth, well-managed, and free from any major surprises.
This is our second build with Clarendon Homes in the last five years. I researched and visited 15 home builders before deciding to do our KDRB in greater Sydney and another KDRB on the NSW Central Coast. While there were some challenges during covid on timings, overall they have been great to deal with. Very fair and excellent post handover customer service. Show details
- +1
[Name Removed] is our site manager and we feel lucky to have him for our site. [Name Removed] has been very responsive to our questions through the entire construction and we received regular updates on the progress from him as well. The actual build has been going on for about 10mths now and it's been very smooth so far which is really… Read more
wonderful. A couple of weeks ago [Name Removed] organised an inspection meeting where a professional inspector came for a checking and I was told the number of defects found in my house is much less than the average of other new built houses. I feel so happy about it. At the same meeting [Name Removed] also checked through the entire house together with me and there are several minor painting defects that needed fixing. [Name Removed] happily organised repair work and we are expecting to collect the house in a week's time. I have not moved in yet so can't comment about the electrical and plumbing system but as a whole I am very satisfied about the construction. [Name Removed] is a very polite guy and easy to work with. He is so worthy of the 5 stars rating. Thanks [Name Removed]!
1. ✨ Our dream home is finally here—thank you Clarendon for making it real! 2. From vision to reality Couldn’t be happier with our new Clarendon home! 3. Home sweet home ❤️ Built with love & care by Clarendon 4. Forever grateful to Clarendon for turning our dream into a home ✨ 5. Keys in hand, hearts full. Thank you Clarendon! Show details · 1
Well I read a couple of the reviews I can say with absolute sincerity that I’m a very proud owner of a Clarendon home. From the beginning walking through their exhibition home amazed at the quality finish and the pristine appliances not expecting my home to be as good quality. Our completed home is as equal quality if not better than the… Read more
exhibition version. The total experience with Clarendon was perfect from the start to completion. The staff was very friendly and knowledgeable and assisted us through each stage making it a pleasurable experience. Of course there were minor problems but most of these were not Clarendons fault, like council and material suppliers. [Name Removed] our site supervisor was in full control of the situation making the building a breeze. The hero for me is [Name Removed], in customer service/support. When ever I needed help or for someone just to listen to my problems, [Name Removed] always there for me and fixed any grievances I may have had without any fuss. I have built homes with two other major building companies and in my opinion Clarendon with their staff and their quality tradesmen leaves the others in their dust. If you ask me would I recommend Clarendon, bloody oath I would
Very happy with Clarendon Home on our new Grande 6 bed rooms with 65 SQ home, very professional builder, and it's perfect house. Only few months behind the expection due to change the PM during the new year time. Otherwise, nothing to complain, and quality is perfect. Show details
Clarendon homes have produced a fantastic finished house before time. It is absolutely excellent thank you [Name Removed] our site supervisor. We also would like to big thank you to [Name Removed] as we only went to visit and site display house at Springfield and we came this far and achieved what we want. Thank you again [Name Removed]. Show details
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We have had outstanding service from our site supervisor in Brisbane.He has been very responsive and does a great job providing updates and photos.Very pleased with how the build has been managed and is progressing. Thanks to our SS It has been a stress free build thus far. Show details
I settled my land in September 2025. They show cheaper contract and then offer average inclusions and make you spend more at colours selection. Anyway, slab poured 20th January. Framing completed February march. Roof in April. They are extremely slow. They couldn’t get my house to closing stage in more than 4 months. Other builders in my estate… Read more
started 2 months after mine but they are way ahead of me. I’m fearing that I will be the lat one in my estate to get my house completed. Communication is poor as well. They suppose to update fortnightly but I don’t hear much from them. So far I’m very disappointed with the progress specially when I can see other houses getting to completion much quicker in my newly built estate. Please choose your builder wisely as you will be making repayments
- +2
We had nothing but trouble from start to finish with our build. The Site Supervisor turnover was a big indication of the mistake we made choosing to build with Clarendon. The Portaloo was placed on our fence and then Portaloo was burned down damaging a few metres of our fence. Clarendon are taking no liability for the damage. Our build… Read more
time was much longer than it was supposed to be and this was due to incompetent trades. Our ensuite tiles needed to be redone 4 times.
We were compensated very very minimally for the extra time our house took to “complete”. The exact number of days that Clarendon went over our contract were the amount of days they said we had as “rain days”. We had video proof of them working on our so called “rain days” on our roof etc.
10 months post build and we are still waiting for almost all of our defects to be rectified.
Some of the defects are; Rusty toilet Lifted flooring Horrendous paint job Marked stone Faulty rainwater tank Sliding doors that don’t meet
And the list goes on.
Latest follow-ups
very disappointed with the after care warranty services after the handover. very little communication from the office regarding the major issues I have and it has been almost a year since I moved in. Sent them so many emails but hardly got response from anyone. felt like they don’t care about their customer after getting paid ): Show details
Follow-up · i’m still trying to connect with them through email but not even a single reply yet. major issues are water slope issues in the 2 showers and some electricity issues where few lights are missing and not working.
In-depth reviews
We built a 6 bed 4 bath house with Clarendon. We demolished our existing house and rebuilt the new house on the same block. The process was poorly managed initially by the pre-construction team and which led to delays based on bad advice provided for retaining walls. Once that was sorted (5 months later), the ground works commenced on the… Read more
build. Throughout the build, we were not contacted regularly and we had to chase them for information about progress. We were advised by the builder that frame stage was complete and to send the payment through. We had it inspected and there were incomplete bolts, missing strapping, no tie-downs which were all needed to comply with the HIA contract. This delayed the project another month while waiting for them to complete it properly. We had numerous issues onsite as the house was built and assurances that everything would be made good in the end, however this was not our experience on a number of factors and even after 12months post-construction we still had outstanding issues unresolved and a QBCC direction to rectify notice to the builder. The house took 2.5 years to build from when we put the deposit down (very slow contract development period - allow 5-6 months). We had waterproofing fail in our bed 2 ensuite which impacted the ensuite, adjoining bedroom and downstairs garage. The trades they sent out to fix issues were inexperienced and often caused more damage than they fixed. Communication or lack thereof was probably the number one disappointment factor and tarnished the whole experience. I would not trust them to build another house for us and would try to find a more reputable builder with their own trades on the books. To their credit, eventually we had most of the issues resolved, but it took a long time and multiple attempts to get things sorted. Had the house been built in good time and communication was regular (every week to 2 weeks), we probably would have been a bit happier. But as it was, it seemed like they weren't interested in our problems and that just creates a whole lot of anxiety when your whole life's savings are going into a project. Glad it's over now.
Hi Realmcoy, we are sorry to read your review of… Read more
Mine and my wife’s experience with Clarendon thus far has been sensational. We are first time builders, so came into the process with trepidation over so much negativity towards builders and to be honest a lack of knowledge. The experience with the entire Clarendon team has been nothing short of amazing, a personal shout out to [Name Removed] in… Read more
head office who was designated our file manager and [Name Removed] who was our sales agent from the beginning.
Together they were able to take us through our first inspection of a display village to starting out construction next week, with little to no friction. All questions where answered either same day or next day, they understood that we were nervous and did not pressure us at all. Yet at the same time managed to keep us on track so we did not miss deadlines.
We, like everyone, looked at multiple builders - the reason we picked Clarendon was a combination of inclusions offered and the people we interacted with. It was the right choice.
This will be our family home, and even though Clarendon is a larger builder - they understood this every step of the way.
Sales/pre-build At Roachdale we engaged with [Name Removed] who listened to what we needed/wanted and found a solution that suited us. He was clear with what we could and couldn’t achieve with the block that we have. Colour selection During our colours appointment we had a fantastic consultant who showed us our options and was honest with… Read more
recommendations. Although she was not always able to give us a direct cost of some items she quickly followed up.
We had an issue with variation costs with Beaumont where they miss calculated the cost. This did take a bit of back and forth with Beaumont but was rectified eventually.
Build The build process was smooth and well explained at each stage. Our Site Manager ([Name Removed]) was very receptive whenever we reached out with questions or concerns. Showed us around the build whenever we asked and appeared to keep things running smoothly.
Post build We had the few general issues such as marks on walls, misaligned hand rail, marks on the carpet. Most of these were identified during the handover process and have been rectified. A few issues arose after handover including a faulty light switch and faulty built in microwave. After reaching out to [Name Removed] these were addressed quickly.
In all we are very happy with our new home, we found Clarendon good to deal with and feel very fortunate to have a great Site Manager.
Positive reviews
We have had a great experience during the pre-construction period with Clarendon. Our Customer Service Consultant [Name Removed] is very responsible and helped us complete the pre-construction stage efficiently. This made the process from pre-construction to construction smooth. We would like to thank you so much for the excellent service. Show details
I had the pleasure to deal with [Name Removed] during the colour selection, although the process was overwhelming but [Name Removed] made things easy and smooth for us She was patient, flexible and professional and accommodated all our needs and she was a gem to deal with Thanks [Name Removed] for making our experience with Clarendon very positive and looking forward to equally great experience during the construction stage. Regards Tamer Show details
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It was great working with [Name Removed] and [Name Removed] at construction stage of my building. Very hard working and professional staff, the communication was good and their response was fantastic. Thanks to Clarendon for completing this job exceptionally. Show details
Negative reviews
Never trust them. We moved May 2025 and still Clarendon is working to get major paint defects sorted. Very irresponsible, major defects that needed replastering are still unattended. No one cares in Clarendon Show details
We signed with Clarendon Homes in December 2021 to do a knockdown rebuild and moved into our house in December 2023. At the time of signing we were told the build could take “up to 12 months” due to delays, but the process ended up taking 2 years. The extended timeline added significant extra cost for us in rent and also exposed us to rising… Read more
interest rates, which made the overall build far more expensive than planned. From the beginning, communication was poor. Making selections felt rushed and under-supported, with little guidance. During the build, we experienced three changes in site supervisors. One supervisor was even terminated the day before our scheduled handover - something we only found out after calling ourselves. That cancellation also meant we had to notify our bank at the last minute, and change a lot of plans given we wouldn't be moving. Throughout construction, updates were minimal. We had to chase for progress reports, and when the house was finally handed over, it was clear the job had been rushed. The quality of trades used was very poor, which we were told was due to Clarendon not being willing to pay for higher-quality trades. This has been confirmed by the many trades who have since come to complete warranty work, several have openly commented on the poor workmanship of the initial build and pointed out that things our site supervisor told us were “normal” were in fact below standard. Unfortunately, things did not improve after moving in. The warranty process has been frustrating and inefficient. We were told to “keep a list” of issues and given a piece of paper for this. At 6 months, we were asked to submit each defect individually with photos into a portal. Once uploaded, you couldn’t view your own submission or receive a copy, leaving us with no official record of what had been sent. Nearly 2 years later, rectifications are still ongoing. To add to the frustration, we’ve recently been assigned a new warranty manager who is contradicting advice we were previously given, meaning we’ve had to rehash issues we thought were already resolved. The process with Clarendon was drawn-out, stressful, and marked by poor communication, substandard workmanship, and poor follow-through at nearly every stage. We would caution others to carefully consider these aspects before committing. We hoped to build our dream home but have been left with ongoing problems and disappointment.
I would not recommend building with these guys. 8 months in, after back and forth without them getting anything right only to have to end the process after 3 months of no progress or meaningful communication. I am awaiting a refund for more than 3 weeks and management of the company fail to even reply for any updates. Save yourself the heartache and find a builder who knows how to deal with customers respectfully. Show details
Recent reviews
Just wanted to pass on our thanks to [Name Removed] for being so easy to deal with throughout the 90‑day service period. He was able to identify and address the issue we raised, as well as look into the additional items we mentioned on the day. He coordinated the relevant teams and followed up to ensure we were contacted and had a date booked for… Read more
the works to be completed. We really appreciate his professionalism and the effort he put into ensuring everything was handled smoothly.
Great pre construction support provided by [Name Removed] and sales consultation by [Name Removed]. Outstanding support all the way through leading us to construction stage, really excited and looking forward for our dream home Show details
I had a great experience working with [Name Removed] from the pre construction customer service team. From the very beginning, she was professional, responsive, and incredibly knowledgeable. She took the time to clearly explain each step of the process, making everything feel straightforward and manageable. What really stood out was her attention… Read more
to detail and willingness to go the extra mile to ensure everything was handled properly. She was always available to answer questions and provided thoughtful guidance that helped build confidence throughout the entire process.
[Name Removed] positive attitude and strong communication skills made a real difference, and it was clear she genuinely cared about delivering the best possible outcome. I would highly recommend working with her she’s a valuable asset to the team.
Thanks Charles & Shivangi 29917736
We have been very lucky had a pretty smooth process so far. Everyone we have delt with has been very helpful as it is our first time building. [Name Removed] always kept us up to date. We want to Thank [Name Removed] for getting us over the line at the end. We had to change CSCs, but [Name Removed] made it seem like we were one of her clients she… Read more
had the whole time. We had a Few last minute colour issues and she was so patient with my wife making sure we were happy before proceeding.
First build and we nailed it. Our site supervisor was exceptional, the build ran smoothly, communication was clear, and our experience with Clarendon Homes was overwhelmingly positive from start to finish. Show details
Good pre construction teamwork very understanding and she was always available when I tried to reach her with any queries Managed to liaise with her and sort anything that needed sorting out with paperwork or anything Show details
[Name Removed] was very good consultant as she always answer my request and clarifying all the details also all the staff starting from sales consultant john was very helpful lifestyle all department Show details
In the past 2 years, we have built 2 houses with Clarendon, happy with both. Had some past experiences with other builders, but no one was as good as Clarendon. Highly recommend. Show details
We are building with Clarendon homes. We are so excited to now be starting construction. We want to thank our very patient Customer service consultant Tamela. She has been amazing, we are very thankful to all her updates and taking the time to explain things to us multiple times when we didn't understand. we can only hope our next person is as good. Thank you. RE Show details
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Hi Elvin, we appreciate your feedback. We… Read more (+2 replies)