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Decided To go with Clarendon for our new home build and chose a home and facade that was perfect for us. Long story short they have maintained all aspects of their reputation from start to finish. Both my customer service consultant and site supervisor was excellent throughout. Could not have wished for better.
We have been handed over the home and are very happy leading into the maintenance period.
A few adjustments to be made but just small issues.
I will certainly recommend this company for peace of mind .
Building a home should be exciting, unfortunately this has been what feels like a never ending journey for us. We went into this expecting some hiccups and imperfections, being realistic.
I cannot fault the pre-construction Journey. From sales to colours. Everything went smoothly.
We started construction in June 2021. Here we are in May 2022, still not with the keys. Our home is the Lakeside 31, a single storey which had a 32 week contract.
Since construction started, we have had 5 site supervisors. Without posting names: [Removed]. This has...
Despite all the challenge's over the last 18 months we had a very positive building experience and love our new home. We were comforted by the focus on quality and stability that building with Clarendon provides.
Our site manager was exceptional. He kept us updated weekly, was transparent with things that didn't go to plan and was adaptable to keep things progressing. We love our new home and are grateful to Sam and the entire Clarendon team.
We would like to thank our Sales Person, Tender Presenter and Customer Service Consultant who went above and beyond to answers all our questions and assist us with our journey during pre-construction stage. Everyone was approachable and available to answer our calls or respond to our emails in a timely manner. They took their time to explain everything and asked all the right questions to understand our needs which was included in the plans. We lost a few months to lock down and Clarendon were able to move things along quickly on their end to m...
Read moreeet the tender expiry. Our CSC was great with addressing any concerns and providing regular updates/follow ups to ensure that everything was on track. Thank you for your support and guidance during the pre Constructions process as it helped us make decisions and move into Construction stage before tender expiry.Find out how Clarendon Homes compares to other Project Home Builders
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We would like to appreciate all the support and excellent customer service provided by our Customer Service Consultant, our site manager and other consultants.
CSC always responded to all our questions we raised during our build and she assured the concerns were addressed as per our expectation.
She has been on top of the process and had been excellent on her job.
Our site manger was excellent and kept us informed every step of the way. We loved his weekly updates on every Fridays and it was part of our lives, Honestly, we couldn't imagine...
With our Pre Construction experience, we would like to thank to [Name Removed], the Customer Service Consultant & [Name Removed], the Sales person. They really are the great assets to Clarendon Homes. They are very helpful and have a good understanding of our needs and provide excellent service during Pandemic. Also very efficient that our CDC approval took only 2 weeks. Thanks [Name Removed]. When ever we have a problem or a confusion, [Name Removed] helps us to have our mind in peace. Thanks [Name Removed].
The only time we were unhappy was ...
As far as my project is concerned, it is quite satisfactory from the plan to the completion, basically combining my expected requirements.Clarendon provides a good service. The construction schedule was completed as planned.Timely service is also provided after handing over the building. All the staff who have cooperated with us are very satisfied. Thanks!
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The quality of our build is outstanding it really has blown us away it has turned out more beautiful then I ever thought. We did have covid and 3 floods which delayed our build I wasn't happy with the bricking stage the delay was not fair and was never dealt with probably in my eyes all I wanted was recognition that they are so slow and not turning up most days leaving at 12pm other days which cost of us money renting and paying a mortgage.
Our site manager [Name Removed] was awesome and our customer service rep [Name Removed] was amazing to deal with.
They both pushed so hard to get us in our house at the end and the walk through was impressive they was barely any defects !!!
We have just completed the pre construction stage of our Clarendon project. Our Customer Service Contact, [Name Removed], was extremely friendly, helpful and communicative.
[Name Removed] kept us up to date regularly and clearly explained what was happening week to week. Joedee also gave us clear information on what was required of us to ensure that we moved to construction without unnecessary hold ups.
During our selections, [Name Removed] assisted us with chasing up any points that we needed assistance with and answered queries that w...
Read moree had about our plans in a timely manner. It has been a pleasure dealing with [Name Removed] and all the selections staff (special mention to [Name Removed] in Colours, [Name Removed] in Kitchens and [Name Removed] in Electricals) at Clarendon. They have made our building experience to date as easy as possible.Find out how Clarendon Homes compares to other Project Home Builders
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- 2 reviews
Our experience to this stage with Clarendon has been wonderful. Our sales consultant and customer service consultant were both extremely helpful, informative, responsive and a pleasure to deal with. They were always ready to answer any question we had and have made this part of the building process very positive.
We are currently in construction stage with Clarendon Homes. Our customer service consultant ([Name Removed]) was really amazing. She was always quick in responding, quick in sorting out issues in a timely manner, always kept us informed and took time to explain information when needed. Most of our consultants, especially kitchen consultant ( [Name Removed]) electric consultant ( [Name Removed]) were really great in explaining the quote, quick turnaround in answering the questions.
We had a difficult time with our colour and wardrobe consulta...
Read morent. [Name Removed] took almost 2 months to give our initial colour quote and she was always late in responding to our emails and had to chase her up via our CSC. Due to that we were delayed in submitting for CDC and developer approval. Our wardrobe consultant ([Name Removed]) was rushing us during the consultation and was not ready to accomodate our needs for the WIR. We end up not going with Clarendon for the WIR. Overall we are very happy with the process if excluding the above mentioned few issues.- 2 reviews
- 1 like
Our Customer Service Contact, [Name Removed], is absolutely brilliant to deal with. [Name Removed] was always available to us, she made sure the preconstruction stage ran smoothly and promptly. Nothing was too much trouble for [Name Removed], helping us make sure we got our house exactly as we wanted. We hope the rest of our build is just as amazing.
Find out how Clarendon Homes compares to other Project Home Builders
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Prompt response is a very impressive from my project manager, happy with their quality control of house detailing. Love the house. [Name Removed] is very responsive and do very good weekly follow up. The only thing which is not perfect is the sand brick mortar colour is a bit too yellow.
We just come to the stage where the construction can begin next week. So some of the questions below can't be answered. But the whole process has been managed pretty well. If I need to say something, maybe the process could have been more quicker.
not built yet.
no issues yet.
like all cases, more than initially estimated.
Our CSC was very knowledgeable and accessible throughout the pre-construction phase, making it a worry-free process for us. It was good to have a calming and very informed person on hand to answer all our novice building questions. Our CSC provided helpful advice regarding our pool construction (which we are doing outside of our Clarendon contract).
Minor errors in the contract were found and rectified by CSC before entering construction.
Overall, it felt like our CSC was doing everything they could post demolition to get us to the construction phase ASAP, which would lock in our fixed pricing, which we appreciated.
Questions & Answers
Dear Sir.
We have a section which is going to be build for new house in gold coast. Pls would some body of your company contacts me for brief meeting to give us advice for it? and quotation?
Look forward to your prompt response.
Best regards. David
[Contact Details Removed]
Hi David. Please contact our office on 3387 1300 for help and advice as your contact details have been removed by the website. Regards Clarendon Homes.
Today it was my 90 th day for defect reporting. I logged into domainehomes and I was entering the issues. The time was only 11:30pm and I had gone for my dinner and came back to click on submit after one final review. But the link disappeared with an error note. The link never appeared again. All my effort if adding the issues to it these days have just disappeared. Can someone pls help me here. I have no clue how to report the issue now. It's the last day today (90th day) and the submitting was active. Could it be a technical error? I have quite a few issues to be looked into. The site is very disappointing.
we're so sorry to hear there were technical issues, which must be frustrating for you. The team at Domaine are on standby to help you with lodging your 90 day report. Please advise your job number and expect a call real soon.
My strongly urge you take matter on to Ncat. We have have been on uphill battle with Clarendon homes for 4 years for internal and external work. Worst service.. Eventually they will claim to have lost all portal requests.
Hi, I'm looking at Mosman 48, the price includes Alfresco?
Hi, each house is different so you will need to discuss this with your sales rep. My house price included the Alfresco shown on the plan.
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Details
About Clarendon Homes
- Clarendon Homes lets you browse home designs for single storey homes, double storey homes and granny flats.
- There are Clarendon display homes all over Sydney, Wollongong, and the Newcastle and Hunter Regions. These allow you to view a prospective home design that catches your eye in-person. There are also Display Homes available for sale.
- House & Land Packages provide a handy all-in-one new home solution for sourcing a new home along with its location.
- Knocking down and rebuilding your home is an option that allows you to stay in your postcode, but with an upgraded residence. You can select from over 40 home designs to revamp your home’s facade and interiors.
- Home construction loan specialists at Clarendon help to navigate different deals offered by lenders, to secure the right one for you.
Points of praise
Generous and well-deserved praise was given to the professional and efficient staff at Clarendon Homes.
Reviewers appreciated the clear lines of communication they had with staff members. Staff constantly kept clients updated on progress and any changes due to COVID-19. Some reviewers noted that this customer care didn’t end even after the warranty period expired.
Reviewers at the post-build construction stage also reported that they were enjoying their beautiful homes crafted by solid workmanship. Many were second-time clients of Clarendon Homes, or shared that they wouldn’t hesitate to go with this home builder again in the future.
Clarendon Homes in Baulkham Hills has wowed reviewers with the quality of care it provides its clients. Its outstanding performance has earned Clarendon a 2022 Product Review Award for Best Home Builder in NSW. Top scores went to the home builder for its above-and-beyond customer service and transparency of business practices.
Category | Project Home Builders | Project Home Builders |
---|---|---|
Types of Homes Available | Home within a Home, One-Storey and Two-Storey | Home within a Home, One-Storey and Two-Storey |
Major Defects Warranty | Lifetime | Lifetime |
Knockdown & Rebuild | Yes | Yes |
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Thank you for sharing your concerns. Our Construction Area Manager would like to make contact today and support you to address your quality concerns and timelines. Please email your contact details t...
Read moreo productreview@clarendon.com.au Thank you. Clarendon Homes.