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PeteIllawarra, NSW
- Clarendon Homes
- Verified customer
Customer care Clarendon Homes
We are just at the beginning of the build for our new Clarendon home. The customer care and professional conduct is 100% from sales with [Name Removed], colour choices with [Name Removed] and contracts with [Name Removed] the ladies have been excellent. From a business point of view they are very professional and great ambassadors for their company. So thank you girls!
Now onto the next exciting phase of the build.
YonessSydney
- 3 reviews
- 2 likes
- NSW, Baulkham Hills
- Verified customer
Project build and support
There is always one building project that has some issues during the build, with weather effects or some other happenstance. This is when a builder’s support, process and commitment to customer service is fully tested. Clarendon gets a thumbs up. Our site supervisor was fully supportive of ensuring that all issues were properly dealt with and that was greatly appreciated. He was also a very pleasant and regular communicator which is reassuring when you are not onsite. Being very handy himself he was also able to implement practical, sensible an...
Read mored achievable solutions. He was very ably supported by our customer service representative who was also very nice, followed through on all questions and concerns (no matter how stupid), had a good attention to detail and was very professional and competent. So thank you both. We are very happy with the house and the process.Other Home Builders
- NSW, Baulkham Hills
- Verified customer
Still away from these idiots!!!
Clarendon Homes sent us the final payment and the practical completion date 23rd April 2021. But we served them with Clause 21.3(b) under the contract.
The contract has expired twice now.
I wish we went with Rawson Homes instead of these idiots...
They can’t read plans, the trades are crap, only three trades are good, my house has been re-bricked and it looks like most of the house will need to be redone for the third time.
Stay away from these idiots. The supervisors need to learn how to read plans and build a good quality home. ...
Read more It looks like we will be going to court, for breach of contract. List of Defects and Incomplete Works Date 15th April 2021 1) Roof tiles replacement of the main roof and some of the lower roof too, agreed by Clarendon Homes and as per agreement letter dated 11th September 2020. (Including replacing roof tiles to both roof levels). 2) Balcony Columns out by 10-15mm brickwork over one metre; balcony needs to be redone, not to Australian Standards. 3) Both Cooper gas pipe in alfresco needs to be installed at 600mm as per tender contract, both Gas points not in the centre of the wall, not as per contract or Construction Plans (Rev L) dated 18/02/2020. Gas points appear to be at 380-420mm. 4) Rear alfresco drain, it’s been redone on the 19/03/2021 but not at 150mm below the surface. 4.1) Alfresco Taps are not under the window LHS, not as per the plans Construction Plans dated 18/02/2020, and not in the correct location same with the drain now. 5) Garage Slab is short about 10-20mm, Garage door is hanging over. Not as per the contract and not as per the Construction Plans (Rev L). 6) Relocation of powder room vent as per current Construction plans (Rev L) dated 18/02/2020 agreed by Clarendon Homes. 7) Stormwater, Sewerage, water and gas supply are not Installed as per Australia Standards (this includes not at the Correct Depths). (Stormwater has been reinstalled at 300mm on the 26th March 2021, but it’s not installed as per the plans dated 18/02/2020 and it’s on top of the Communal stormwater drain LHS, which as per council and the contract of sale of the land, nothing can be above the Communal stormwater drain. This was done on the 26th March 2021 by Clarendon homes plumbers. Also there is new feed from the downpipes Right Side of the property to the water tank installed on the 31st March 2021, but it’s not done as per the page 15 Concept Stormwater Management Plan dated 18/02/2020 and not as per the Contract, this appears to be why the Alfresco downpipe on the LHS has been connected to the front stormwater drain instead of the rear stormwater drain to go on the RHS drain system not as per page 15 of the construction plans dated 18/02/2020 (Rev L). 7.1) Communal stormwater concrete pit needs replacing (NEW CONCRETE RISER) Stormwater Pit Been damaged by Clarendon Homes Plumbers. The stormwater drain heading from rear to the front of the property is blocked. The builder agreed to unblock it, as per the email from G T (The Private Certifier) on the 15th March 2021 Item (e). The Stormwater Drain from the water tank needs to be reinstalled correctly, Pit Raiser and Stormwater drain doesn’t work correctly (please refer to page 15 of Construction plans dated the 18/02/2020 (Rev L) ). On the 31st March 2021, the Plumber cut off the stormwater pipe in the pit to look like it was done correctly, Also G.T Signed off the Stormwater which has not been done as per plans especially that he would have been onsite to check the Stormwater drains as per the document dated the 30th January 2020 from Local Certification Services Pty Ltd ABC7 7.2) on the 31st March 2021, the Plumber installed a new feed to the water tank on the RHS but never ran the feed as per Stormwater management plan and has been done incorrectly not as per the contract and Plans (it all needs to be redone as per the contract and Construction Plans (Rev L) on the 31st March 2021. But all was Signed off by Local as compliant. 8) Smooth finish to floor alfresco as per plans, not completed properly also not done in a trade like manner, agreement by Clarendon Homes. 9) Miss-Match mortar around the House. Not uniformed around the house (same with the Bricks). 10) Missing mortar around the house on both levels. 11) Some areas of the house the brick work as not been laid correctly. 12) New black mortar has been installed on the lower roof ridge capping (ends) but it doesn’t match with the rest of it. 13) Downlights not in a straight line from the front door all the way to the rear, The Electrician who I spoke to on the 15th June 2020 stated that the Downlights are wired slightly off centre (to the Left) so they will be a straight line and wouldn’t be staggered. It was agreed by the electrician and Clarendon homes that it would be better if it was done like this. Which this has not been done, also not done as per the electrical plan. 14) Need to finish brick cleaning on both levels (not done properly and including the Slabs and edges). 15) Clarendon Homes Electrician as installed the Comms Conduit to the wrong location during early stages of the construction and connected the conduit to the pit which they cannot do under the ACMA and also not installed as per AS/CA S009:2013 or AS/CA S009:2020 it’s also a breach only NBN can do it. Which could mean the NBN/Telstra Pit may need to be replaced at Clarendon homes Expense due the breach by Clarendon Homes. The Comms Conduit should have been run to the front Boundary of the Property at the correct depth as per NBN. Clarendon Homes Electrician has now tried to reinstall it but not done as per the document supplied to Clarendon Homes 30th March 2021, (not in a straight line from the lhs corner of the property to the front boundary (by the shortest path)). Also comms conduits are sticking out of the ground Major safety issue and Breach, this was also done on the 30th March 2021. 16) It appears Electrical conduit as not been installed to the correct depths. (Electrical Conduit must be at 600mm). 17) Top of front door as about a 10-15mm gap door is not correctly fitted to door frame or missing the seal. 18) Front door frame to the brickwork is not finished off, has a 5-9mm gaps around it. 19) Damage/chips to slabs as per the expert report. 20) Removal of leaves from the gutters on second story, now in downpipes and blocked after the storms, as agreed by Clarendon Homes. 21) Replace any damaged, corrosion, concrete to all gutters and all fascia’s to Main Roof agreed by Clarendon Homes. 22) Replacement all Scratched window Glass. 23) Kitchen tiles grout is white we picked G10 GALAXY BLACK GROUT as per THYNK STUDIO Selection 5366. 24) Rear Laundry steps have been painted by the painter under M.S. (Clarendon Home Supervisor) instructions to hide the repair job to the steps works done on the 31st March 2021(we Never asked for it to be painted). 25) Stacker door and Sliding doors have also been damaged and have Scratches during the re-bricking and needs replacing. 26) Windows are damaged and scratched on both Levels. 27) Replace scratched and damaged balcony doors from the re-bricking been repaired but not replaced. (Not done correctly). 28) Fix up drummy gyprock in all rooms as stated in S.L. July 2020 report before and prior to finishing painting. agreed by Clarendon Homes 29) Patch and finish painting to all walls and ceilings. 30) Fix up all carpentry issues. 31) Not finished Painting lead flashing black to match the roof. 32) Full cleaning of the property, not done properly. 33) Water tank filter needs clearing after the storms, Leaves from roof gutters (not done Properly). 34) Need to finish off painting outside. 35) Balcony is missing Balcony capping prior to new Balcony Rail installed (previous installed). 36) Remove Marks from Porch Floor Tiles. 37) Vent on the LHS for Kitchen is not in the correct location and not as per contract or plans and need to be Stainless steel (not painted). 38) Remove pink paint from RHS fence. 39) Replace damage fence from brick work repairs, re-bricking and third stormwater pipe install. 40) Remove leaves and rubbish from the back of the water tank and Air Con unit. 41) Front door and the rear Laundry door is not the colour we picked it seems darker and it should have matched the flyscreen doors. 42) Sealed around the Balcony Drains on both sides, Not done in a trade like matter and not colour matched to the Mortar. 43) Balcony tiles for weep holes have been cut out with grinder not done in a trade like manner. 44) Remove Black Paint from the Green Pillar Box. 45) Remove pink paint from gas meter pipe. 46) Ridge capping needs concreting in some areas of the main roof, agreed by Clarendon Homes. 47) Security and CAT6 cables are not in the correct locations as per the document/plans that was sent to Clarendon Homes prior to Re-bricking and maybe damaged. 48) Flick inspection is due, Clarendon homes need to organise this inspection due to the property not been handed over to client, need to be done to keep Flick warranty and to check if there is no sign of termites at the Property. 49) Garage remote and plate has been installed without my knowledge and consent. 50) Gaps around bottom of the Garage door leading into the house need to be fixed up. 51) The step down from the main house to the Alfresco is not at 75mm, Not as per the contract and not as per the Construction Plans (Rev L). 52) Gaps around bottom of the Garage Roller been concreted to hind the holes not done in a trade like matter but I wasn’t complaining about this, I am now.2 comments
If I’m a a nutter please review the photos.
I’ve never abused your staff. Your staff can not read construction plans!!!!
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James P.South East Queensland, QLD
- QLD, Loganholme
- Verified customer
Disappointing start to our dream.
After moving back home from the UK the challenge of building our forever home was both exciting and something we have been looking forward too for a few years now.
Things started so well with Clarendon. Our Home Consultant was absolutely superb. This gentleman would consistently go out of his way to help us get exactly what we were looking for in a home and bring that to life. A credit to the company and worth his weight in gold.
Unfortunately once we agreed to terms and got handed over to our Customer Service Consultant this is where things ...
Read morewent downhill very quickly. Things started well with an email and a promise of a phone call to introduce herself to us properly and to discuss how things are going to proceed. That was back in November and to this day we have yet to speak to this lady. Not through lack of trying though, both my wife and I have attempted to call her on multiple occasions and left multiple messages all to no avail. And it’s not just the phone calls that get ignored. I have email on at least 4 occasions asking questions regarding when our building application was submitted to council for approval and on each occasion said email gets completely ignored. I’m not a builder and this is our first home but from conversations I’ve had with other builders and private certifiers, this should have been done back in November. But I have a sneaky suspicion she had forgotten to do this and it was only recently submitted to council within the last 2 weeks. And with a 6 – 8 week turnaround this is going to push our start date back even further even though we have in writing that they needed to hand our build over by the 21/02/2021. But I can’t be certain of this as no one from Clarendon will speak to me regarding this.NathanSydney Surrounds, NSW
- NSW, Baulkham Hills
- Verified customer
Man In The Van - [Name Removed]
The service keeps coming with Clarendon. From our excellent site supervisor [Name Removed] with outstanding communication throughout the build ensuring we were always kept informed and up to date with our build to [Name Removed] our customer service consultant who was approachable and prompt with any follow up or communication as well. Our 90 day service and MIV was completed by [Name Removed] and he was superb. Knowledgable and friendly, he took the time to go over our concerns and explained how things work and would/will/can be fixed/rectified. [Name Removed] was full of handy tips and tricks that he passed on to myself as the client and home owner enabling me maintain and care for our Clarendon home well into the future.
AnushkaSydney
- 2 reviews
- 1 like
- NSW, Baulkham Hills
- Verified customer
Great experience overall, from start to finish!
Our build was managed by Site Manager and he made sure that he contacted us on a weekly basis to keep us updated. Not only that he was very diligent and we feel this came through in the final build.
Right throughout our Customer Service contact also was very helpful with our requests as well as keeping us updated.
Once handed over, we found some minor issues which were reported back to Clarendon. They arranged to fulfill the warranty/after sale obligations, and again our experience was fantastic with them.
Overall, we are very happy with our decision to go with Clarendon for our knock-down rebuild, the experience has been a fabulous one.
Nick BlackmanSouth East Queensland, QLD
- QLD, Loganholme
- Verified customer
Why build with anyone else
From start to finish our experience with Clarendon was nothing short of phenomenal.
The confidence our site manger WM gave us when talking us through what we will experience and setting our expectations even higher spoke volumes about the finished product.
His ability to speak confidently about the product, contractors and process left my wife and I in no doubt we would love our new home.
Thank you Clarendon and our site manager in particular for delivering an exception product and more importantly and sensational home.
Amit D.South East Queensland, QLD
- Clarendon Homes
- Verified customer
Worst service
I hope this message will go to the Clarendon home relevant department. I paid initial deposit of 2k about a month back through net bank. Later due to non clarity and sales person poor knowledge We decided not to go with clarendon. we asked Clarendon sales person to refund our money through an email which sent about 6 weeks back we haven’t receive our refund cheque till date, also when I took follow ups from sales person he said that is not under his control and it may take mire time to receive cheque and don’t refund through net bank. when I ask for post tracking number he denied and said they don’t use tracking mail. Worst service ever.
1 comment
Customer Care T.Clarendon Homes
Hi Amit. Would you mind sending through your contact details so we can get in touch regarding your issue. You can email your details to productreview@clarendon.com.au
The reviewer stated that an incentive was offered for this review
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DeeSydney, NSW
- 2 reviews
- NSW, Baulkham Hills
- Verified customer
Beware of Underquotes!!!
We decided to choose Clarendon Homes & go with them for Tender recently. The quote from them was so competitive that we stopped working with other builders and decided to go for Tender with Clarendon homes and were 100% confident that we really got good Christmas deal with them. Surprisingly, our Tender got delayed and was presented to us after more than 2 months of long wait.
During the Tender presentaion, we discovered that the there is big price difference between the Sales quote Vs price in the Tender. We also found that the latest promos ...
2 comments
Customer Care T.Clarendon Homes
Hi Dee. We are very sorry to read that you are unhappy with the Quotation provided to you by Clarendon. If you wouldn't mind contacting us by email with your details we will have our Sales Manager l...
Read moreook into this directly for you. You can email us at productreview@clarendon.com.auI have emailed my job number to this email address. Your sales manager contacted me and said sorry for underquoting and that’s all. I have spent so much time already with Clarendon without any solutio...
Read moren. I hope someone from Clarendon team can look into the issue seriouly and provide me option to proceed further.Find out how Clarendon Homes compares to other Home Builders
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- QLD, Loganholme
- Verified customer
Excellent service
The service provided by the pre construction team of Clarendon has been excellent. Starting from the sales consultant ([Name Removed]) to the customer service consultant ([Name Removed]) and all other consultants we've been through with so far has been great! We are first time builders and were very nervous, but the people we have been involved with pre construction stage has made everything so smooth and comfortable. Communication was maintained throughout the whole process and have been very professional with all our inquiries. We wish to ext...
Read moreend a big THANK YOU and would definitely recommend to our friends. Construction was completed within a very short period and our site manager ([Name Removed]) made it so smooth and easy for us. He always had his best interest at heart and was available for us whenever we requested to discuss any concerns we had and was always able to put our minds at ease. It felt like we breezed through the construction period as everything was superbly organized in a very timely manner and [Name Removed] always kept us up to date sending us emails with photos attached throughout the whole process. Having listened to other who have been through the building process, we were skeptic al when we entered the process ourselves, but we are very grateful to Clarendon for the service they provided us. We believe people like [Name Removed], [Name Removed] and [Name Removed] are the best assets a company could have.KPASydney, NSW
- 2 reviews
- 1 like
- NSW, Baulkham Hills
- Verified customer
Really Happy - First Time Knock Down Rebuild
We are first time builders so we really needed a lot of guidance throughout the process. Our lovely Customer Service Consultant was able to answer all of our questions and guided us through each of the steps in the process (job number 29914413). At this stage we are quite happy that we have decided to build our new home with Clarendon. Can't wait to see the finished product!
AndrewSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Clarendon Homes Boston 36
I was very impressed with the workmanship and the quality of the Boston 36 built by Clarendon Homes. The building supervisor [Name Removed] did a fantastic job coordinating the trades and providing regular updates through the entire process by phone or sms and answering our questions. I will be recommending Clarendon to friends and family. The project was completed within budget and the time frame quoted.
- NSW, Baulkham Hills
- Verified customer
Great Customer Experience
This is our first home build so naturally were a bit nervous and did not know what to expect.
Our assigned customer service consultant (CSC) was professional, friendly, easy to deal with and explained the pre-construction process thoroughly after the tender phase for our job 29914700. She kept us up to date every week by providing regular updates over the phone.
Even during the colour consultations process. , she not only provided promptly responses to our questions over emails/ phone calls but also made sure we understood any post contract ...
Read morevariations. We have just moved into the construction phase so yet to comment on the workmanship of the build but hopefully we will continue to have an excellent experience which has been the case so far with Clarendon. We look forward to the next stage with the building of our first home.- QLD, Loganholme
- Verified customer
Post-Construction
The whole construction from start to finish went very smoothly. During this process I had 3 project managers assigned to and definitely the last project manager assigned to me was the best. His attention to detail and customer service was next to none. I highly recommend building with Clarendon Homes and I would definitely consider building with them again in the future.
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Neil EwingSouth East Queensland, QLD
- QLD, Loganholme
- Verified customer
The build was smooth
Our build was well managed and communicated to us at the pivotal stages. We where happy with the time frame and quality of the build. The contract price was the total paid at the end of the build there was no extra cost required at any stage of the build.
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ManvinderSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Best service ever!!
Best customer service ever. We have an excellent experience so far with Clarendon. Our customer service consultant has kept us up to date every week. During our pre-construction stage we had plenty of questions and she provided best solutions for our questions. I can’t wait to see the final product. :)
Highly recommend Clarendon homes!!
RobSydney
- 3 reviews
- NSW, Baulkham Hills
- Verified customer
Amazing Customer Care Experience
The Customer Care team lead by Warranty Manager [Name Removed], have turned a good build into a Fabulous build. My building experience was good, although my site supervisor didn't always respect my concerns and was extremely un-flexible.
After handover, there were some defects, and I was concerned, as I had heard that many builders, after handover seem to disappear and make excuses to not rectify issues.
But this is not the case with the warranty team at Clarendon Homes. From the moment [Name Removed], entered my home and inspected the defect...
Tori-Lee KabosSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Amazing Company !!!
This is our second home build with the same company and we couldn't be more happy having the chance to re-build with them !
The communication is excellent, all the staff are kind and super helpful.
we have had a amazing experience with [Name Removed] she has made this experience even more special !!!
KSWSydney, NSW
- NSW, Baulkham Hills
- Verified customer
Excellent Maintenance
After the settlement, we found a couple of issues and have informed Clarendon Homes. Their maintenance team was able to address and resolve the issues quickly and professionally. Although one of the issues could not be done due to out of stock, we are still satisfied with the result and appreciate their efforts.
- NSW, Baulkham Hills
- Verified customer
Thank god for Clarendon Customer Care who turned out horrible build into home we now love!
Anticipation, excitement, joy - we’re holding the keys to our new home! As we’re looking around with our site supervisor, we notice the colour of our walls seems to be ‘darker’ than white? The kitchen cabinets have bubbles and scratches, our $30k stair case is all scratched - all things that we mentioned to [Name Removed] during handover. “Yeah I know about those we’ll get them fixed” is the response - stupidly we believed!
Very quickly, our rose coloured glasses came off, the excitement was gone pure dread kicked in - everywhere we looked the...
Questions & Answers
M Ridgeasked
Our current home was built 18yrs ago, double storey.
It appears our trusses are inadequate for the length of our rumpus room.
We purchased this house 6yrs ago.
All our upstairs ceilings are in need of replacing and the trusses need strengthening.
This appears to be a major design fault..
Your views would be appreciated
1 answer
Clarendon H.Clarendon Homes
Hello, would you please kindly provide your contact details so we can have the construction experts review your claim. Please email your details to productreview@Clarendon.com.au Thank you.
EcoFamasked
We are looking at the Bowral 48 and are wondering how much 'tweaking' you can do to a Calrendon home? We love the layout but have a disabled family member who uses a wheelchair to take into account, which means that it would need to be completely flat, no sunken rooms with two or three stairs such as on the website virtual tour. Additionally we'd like to widen the hallways to accomodate wheelchair use with turning circle taken into account and widen doorways too for wheelchair space. How flexible are you at changing room usage eg turn the family room and office into one big room that is a bedroom and ensuite bathroom for the wheelchair user? Finally, can we choose other fixtures such as wooden floor boards and different tiles for bathrooms etc (understand we'd need to pay extra for these options).
1 answer
Customer Care T.Clarendon Homes
Hi EcoFam. Please call our BoX Hill display centre on 8851 6710 and our Design Consultant will be able to answer your questions in detail.
Kim Tranasked
We received our first tender document and it has an 'Additional costs over standard "Plus" pricing Total' with no other details or itemised costs that make up this total. It does not sound right. We tried to reach the tender presenter to get some clarification but not heard back yet. Please advise what we should do as this is very concerning and very discouraging.
3 answers
Clarendon H.Clarendon Homes
Hello Kim Tran, we can help you and explain these costs to you, please send your contact details to productreview@clarendon.com.au Thank you. Regards Clarendon Homes.
Thanks, I have sent an email with my contact details.
We have spoken to our tender presenter and he has explained the itemised costs contributing to that total. So it seems product review has passed on our details to him (we thought someone would confirm it here also, after we provided our details). All good now and we can confidently progress in our journey. Thanks Clarendon for really living up to your standard.
Details
Clarendon Homes NSW, Baulkham Hills4.6(1,340) | ||
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Category | Home Builders | Home Builders |
Types of Homes Available | Home within a Home, One-Storey and Two-Storey | Home within a Home, One-Storey and Two-Storey |
Major Defects Warranty | Lifetime | Lifetime |
Knockdown & Rebuild | Yes | Yes |
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Clarendon H.Clarendon Homes
Any fair-minded reader of this post will no doubt have worked out, you are an absolute nutter. We also wish you had decided to build with Rawson Homes, but on reflection, we would not wish you on any...
Read more other builder. The sooner you are out of our life, the better. The welfare of my staff is too important for them to have to tolerate your abusive and irrational behaviour. Peter Campbell, Owner.