?
? !
1 photo
Clarendon Homes
4.5 from 1,915 reviews · View Statistics

Reviews

  • Build Stage
  • Customer Service
    4.6 (624)
  • Site Admin
    4.6 (425)
  • Timeliness
    4.5 (474)
  • Structural Integrity
    4.6 (329)
  • Plumbing & Waterproofing
    4.5 (318)
  • Electrical & Lighting
    4.6 (319)
  • Flooring
    4.5 (292)
  • Transparency
    4.5 (491)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Pete

PeteIllawarra, NSW

Customer care Clarendon Homes

published

We are just at the beginning of the build for our new Clarendon home. The customer care and professional conduct is 100% from sales with [Name Removed], colour choices with [Name Removed] and contracts with [Name Removed] the ladies have been excellent. From a business point of view they are very professional and great ambassadors for their company. So thank you girls!
Now onto the next exciting phase of the build.

Customer Service
Site Admin
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Yoness

YonessSydney

  • 3 reviews
  • 2 likes

Project build and support

published
Customer Service
Site Admin
See all answers
Similar opinion? Write a review on ProductReview.com.au!

Still away from these idiots!!!

published
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • +16Thumbnail
Customer Service
Site Admin
See all answers
2 comments
Clarendon Homes
Clarendon H.Clarendon Homes
Dear Jon
Dear Jon

If I’m a a nutter please review the photos.
I’ve never abused your staff. Your staff can not read construction plans!!!!

Similar opinion? Write a review on ProductReview.com.au!
Home Builders

Find out how Clarendon Homes compares to other Home Builders

Know better, choose better.

Compare all
James P.

James P.South East Queensland, QLD

Disappointing start to our dream.

published
Customer Service
Transparency
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Nathan

NathanSydney Surrounds, NSW

Man In The Van - [Name Removed]

published

The service keeps coming with Clarendon. From our excellent site supervisor [Name Removed] with outstanding communication throughout the build ensuring we were always kept informed and up to date with our build to [Name Removed] our customer service consultant who was approachable and prompt with any follow up or communication as well. Our 90 day service and MIV was completed by [Name Removed] and he was superb. Knowledgable and friendly, he took the time to go over our concerns and explained how things work and would/will/can be fixed/rectified. [Name Removed] was full of handy tips and tricks that he passed on to myself as the client and home owner enabling me maintain and care for our Clarendon home well into the future.

Customer Service
Site Admin
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Anushka

AnushkaSydney

  • 2 reviews
  • 1 like

Great experience overall, from start to finish!

published

Our build was managed by Site Manager and he made sure that he contacted us on a weekly basis to keep us updated. Not only that he was very diligent and we feel this came through in the final build.

Right throughout our Customer Service contact also was very helpful with our requests as well as keeping us updated.

Once handed over, we found some minor issues which were reported back to Clarendon. They arranged to fulfill the warranty/after sale obligations, and again our experience was fantastic with them.

Overall, we are very happy with our decision to go with Clarendon for our knock-down rebuild, the experience has been a fabulous one.

Customer Service
Site Admin
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Nick Blackman

Nick BlackmanSouth East Queensland, QLD

Why build with anyone else

published

From start to finish our experience with Clarendon was nothing short of phenomenal.
The confidence our site manger WM gave us when talking us through what we will experience and setting our expectations even higher spoke volumes about the finished product.
His ability to speak confidently about the product, contractors and process left my wife and I in no doubt we would love our new home.

Thank you Clarendon and our site manager in particular for delivering an exception product and more importantly and sensational home.

Customer Service
Site Admin
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Amit D.

Amit D.South East Queensland, QLD

Worst service

published

I hope this message will go to the Clarendon home relevant department. I paid initial deposit of 2k about a month back through net bank. Later due to non clarity and sales person poor knowledge We decided not to go with clarendon. we asked Clarendon sales person to refund our money through an email which sent about 6 weeks back we haven’t receive our refund cheque till date, also when I took follow ups from sales person he said that is not under his control and it may take mire time to receive cheque and don’t refund through net bank. when I ask for post tracking number he denied and said they don’t use tracking mail. Worst service ever.

Customer Service
Site Admin
See all answers
1 comment
Clarendon Homes
Customer Care T.Clarendon Homes

Hi Amit. Would you mind sending through your contact details so we can get in touch regarding your issue. You can email your details to productreview@clarendon.com.au

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Dee

DeeSydney, NSW

  • 2 reviews

Beware of Underquotes!!!

published
Customer Service
Timeliness
See all answers
2 comments
Clarendon Homes
Customer Care T.Clarendon Homes
Dee
Dee
Similar opinion? Write a review on ProductReview.com.au!
Home Builders

Find out how Clarendon Homes compares to other Home Builders

Know better, choose better.

Compare all

Excellent service

published
Customer Service
Site Admin
See all answers
Similar opinion? Write a review on ProductReview.com.au!
KPA

KPASydney, NSW

  • 2 reviews
  • 1 like

Really Happy - First Time Knock Down Rebuild

published

We are first time builders so we really needed a lot of guidance throughout the process. Our lovely Customer Service Consultant was able to answer all of our questions and guided us through each of the steps in the process (job number 29914413). At this stage we are quite happy that we have decided to build our new home with Clarendon. Can't wait to see the finished product!

Customer Service
Incentivised ReviewNo
Build StagePre-Construction
Similar opinion? Write a review on ProductReview.com.au!
Andrew

AndrewSydney, NSW

Clarendon Homes Boston 36

published

I was very impressed with the workmanship and the quality of the Boston 36 built by Clarendon Homes. The building supervisor [Name Removed] did a fantastic job coordinating the trades and providing regular updates through the entire process by phone or sms and answering our questions. I will be recommending Clarendon to friends and family. The project was completed within budget and the time frame quoted.

Customer Service
Site Admin
See all answers
Similar opinion? Write a review on ProductReview.com.au!

Great Customer Experience

published
Customer Service
Timeliness
See all answers
Similar opinion? Write a review on ProductReview.com.au!

Post-Construction

published

The whole construction from start to finish went very smoothly. During this process I had 3 project managers assigned to and definitely the last project manager assigned to me was the best. His attention to detail and customer service was next to none. I highly recommend building with Clarendon Homes and I would definitely consider building with them again in the future.

Customer Service
Site Admin
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Neil Ewing

Neil EwingSouth East Queensland, QLD

The build was smooth

published

Our build was well managed and communicated to us at the pivotal stages. We where happy with the time frame and quality of the build. The contract price was the total paid at the end of the build there was no extra cost required at any stage of the build.

Customer Service
Site Admin
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Home Builders

Find out how Clarendon Homes compares to other Home Builders

Know better, choose better.

Compare all
Manvinder

ManvinderSydney, NSW

Best service ever!!

published

Best customer service ever. We have an excellent experience so far with Clarendon. Our customer service consultant has kept us up to date every week. During our pre-construction stage we had plenty of questions and she provided best solutions for our questions. I can’t wait to see the final product. :)
Highly recommend Clarendon homes!!

Customer Service
Incentivised ReviewNo
Build StagePre-Construction
Similar opinion? Write a review on ProductReview.com.au!
Rob

RobSydney

  • 3 reviews

Amazing Customer Care Experience

published
Customer Service
Site Admin
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Tori-Lee Kabos

Tori-Lee KabosSydney, NSW

Amazing Company !!!

published

This is our second home build with the same company and we couldn't be more happy having the chance to re-build with them !
The communication is excellent, all the staff are kind and super helpful.
we have had a amazing experience with [Name Removed] she has made this experience even more special !!!

Customer Service
Site Admin
See all answers
Similar opinion? Write a review on ProductReview.com.au!
KSW

KSWSydney, NSW

Excellent Maintenance

published

After the settlement, we found a couple of issues and have informed Clarendon Homes. Their maintenance team was able to address and resolve the issues quickly and professionally. Although one of the issues could not be done due to out of stock, we are still satisfied with the result and appreciate their efforts.

Incentivised ReviewNo
Build StagePost-Construction
Similar opinion? Write a review on ProductReview.com.au!

Thank god for Clarendon Customer Care who turned out horrible build into home we now love!

published
Customer Service
Site Admin
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 96

Questions & Answers

M Ridge

M Ridgeasked

Clarendon Homes

Our current home was built 18yrs ago, double storey.
It appears our trusses are inadequate for the length of our rumpus room.
We purchased this house 6yrs ago.
All our upstairs ceilings are in need of replacing and the trusses need strengthening.
This appears to be a major design fault..

Your views would be appreciated

1 answer
Clarendon Homes
Clarendon H.Clarendon Homes

Hello, would you please kindly provide your contact details so we can have the construction experts review your claim. Please email your details to productreview@Clarendon.com.au Thank you.

EcoFam

EcoFamasked

Clarendon Homes

We are looking at the Bowral 48 and are wondering how much 'tweaking' you can do to a Calrendon home? We love the layout but have a disabled family member who uses a wheelchair to take into account, which means that it would need to be completely flat, no sunken rooms with two or three stairs such as on the website virtual tour. Additionally we'd like to widen the hallways to accomodate wheelchair use with turning circle taken into account and widen doorways too for wheelchair space. How flexible are you at changing room usage eg turn the family room and office into one big room that is a bedroom and ensuite bathroom for the wheelchair user? Finally, can we choose other fixtures such as wooden floor boards and different tiles for bathrooms etc (understand we'd need to pay extra for these options).

1 answer
Clarendon Homes
Customer Care T.Clarendon Homes

Hi EcoFam. Please call our BoX Hill display centre on 8851 6710 and our Design Consultant will be able to answer your questions in detail.

Kim Tran

Kim Tranasked

NSW, Baulkham Hills

We received our first tender document and it has an 'Additional costs over standard "Plus" pricing Total' with no other details or itemised costs that make up this total. It does not sound right. We tried to reach the tender presenter to get some clarification but not heard back yet. Please advise what we should do as this is very concerning and very discouraging.

3 answers
Clarendon Homes
Clarendon H.Clarendon Homes

Hello Kim Tran, we can help you and explain these costs to you, please send your contact details to productreview@clarendon.com.au Thank you. Regards Clarendon Homes.

Kim Tran
Kim Tran

Thanks, I have sent an email with my contact details.

Kim Tran
Kim Tran

We have spoken to our tender presenter and he has explained the itemised costs contributing to that total. So it seems product review has passed on our details to him (we thought someone would confirm it here also, after we provided our details). All good now and we can confidently progress in our journey. Thanks Clarendon for really living up to your standard.

See all Clarendon Homes questions

Get an answer from our members and Clarendon Homes representatives

Clarendon Homes

Details

Compare both Clarendon Homes
Clarendon Homes QLD, Loganholme
  • Award Winner 2020

Clarendon Homes QLD, Loganholme

4.7
(514)
CategoryHome BuildersHome Builders
Types of Homes AvailableHome within a Home, One-Storey and Two-StoreyHome within a Home, One-Storey and Two-Storey
Major Defects WarrantyLifetimeLifetime
Knockdown & RebuildYesYes
Compare both Clarendon Homes

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.