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Reviews

(1,359)
(128)
(28)
(33)
(128)
  • Build Stage
    • Post-Construction (372)
    • Pre-Construction (139)
    • Mid-Construction (66)
  • Customer Service
    4.6 (400)
  • Site Admin
    4.6 (278)
  • Timeliness
    4.5 (298)
  • Structural Integrity
    4.8 (218)
  • Plumbing & Waterproofing
    4.6 (217)
  • Electrical & Lighting
    4.6 (220)
  • Flooring
    4.5 (196)
  • Transparency
    4.5 (289)

Reviewer Photos & Videos

  • More

Aravind Kasturi

Aravind KasturiSydney, NSW

Best Customer Service

published
Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
See all answers

We love our Clarendon Home

published
Customer Service
Site Admin
Timeliness
Plumbing & Waterproofing
Flooring
Build StagePost-Construction
Construction End DateNovember 2019
See all answers
Max W.

Max W.Sydney, NSW

Good customer service

published

[name removed] at the customer service was great. She keeps me update to date constantly, via email or phone. She is very professional. She made me feel like a highly valued customer. Appointments were easy and simple. They were able to work with me to fit the build to my budget. Highly recommend!

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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d.reidlinger

d.reidlingerSouth East Queensland, QLD

Great experience - would recommend

published

We are excited to be going to construction today, and the journey with Clarendon has been excellent. We are novices to the whole process but the Clarendon staff in Queensland have been fantastic in assisting us with putting together our selections and very patient in guiding us through the many steps to get to this stage. There were a couple of issues we raised, and these were quickly and professionally handled. I'm glad we chose Clarendon.

Customer Service
Transparency
Build StagePre-Construction

Jay

JaySydney, NSW

Frustrated and disappointed with the inefficient after sale service

published
Customer Service
Transparency
Site Admin
Timeliness
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateAugust 2017
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Michael

MichaelSouth East Queensland, QLD

  • Verified customer

[name removed] was awesome!

published

[name removed] from Clarendon Homes made our interactions with our home builder incredibly easy. Building a new home is an inherently stressful time and we couldn’t have been happier to have [name removed] guiding us through it. [name removed] is unfailingly bubbly, helpful, polite and personable, and having her on the other end of the phone gave us confidence that our project was progressing as quickly as it could. When we did encounter hiccoughs, they were always sorted with minimum fuss and in very short timeframes.
We can’t thank [name removed] enough for taking us through this process, and we would highly recommend her for anyone thinking about building their new home.

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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Nishant Kohli

Nishant KohliSydney, NSW

  • 5 reviews

Sub standard building materials & equally poor customer service

published
Customer Service
Transparency
Site Admin
Timeliness
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2018
See all answers
1 comment
Clarendon Homes
Customer Care T.Clarendon Homes

Michael

MichaelSydney, NSW

Excellent service from Customer Service Consultant

published

We are in the pre-construction phase of our dream home. We have been very happy with the help that has been provided by [name removed] at Clarendon Homes. She is always helpful in providing advice and guiding us through the pre-construction process. She responds promptly every time we contact her and has made the experience a lot less stressful.
A big thanks for all your help [name removed]!

Customer Service
Transparency
Build StagePre-Construction
Helen B.

Helen B.Sydney, NSW

Pre Construction service has been excellent

published

We are about to begin construction on our home and have been very happy with the service provided to this point. Clare has been excellent, helping us along the way and always being available to give advice. She has made the whole process really easy and much less stressful than it could have been. Thanks Clare!

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
See all answers
Pam

Pam

  • 2 reviews

Highly Recommend

published
Customer Service
Transparency
Timeliness
Electrical & Lighting
Flooring
Build StagePre-Construction
Construction End DateSeptember 2020
See all answers

Terrywhatever

TerrywhateverSouth East Queensland, QLD

Plenty of problems

published

-Inconsistent pricing information from diffferent branches, site costs was significantly higher than other site work providers or engineers, negotiations were not allowed even after getting 2nd and 3rd soil test

-Cross-department communication is inefficient

-Eletrical appointment is a disaster due to very limited choice of eletrical items and there was a lot of hidden cost

-Seletced items disappeared in building drawings

Customer Service
Transparency
Timeliness
Build StagePre-Construction
See all answers
1 comment
Clarendon Homes
Customer Care T.Clarendon Homes

Jack Zhu

Jack ZhuSydney, NSW

Perfect Service from Customer Service Consultant

published

Our Customer Service Consultant help us a lot, she was very patient and friendly to communicate with us , she always replied phone call or email with the timely manner. and She was very helpful and coordinated very well between us and other consultants.
I will definitely recommend her to my friends.

Customer Service
Transparency
Build StagePre-Construction

Pre-Construction Phase - Stress free process

published

Our Senior Sales Consultant & Customer Service Consultant provided us excellent assistance and support during the designing processing of all documents concerning the interior and exterior model of the house. Emails and queries were responded promptly in attempt to solve issues at any opportune moment, as they work hard to ensure that the end outcome of the house was able to accomodate and satisfy our needs and wants as the customer.

Customer Service
Transparency
Build StagePre-Construction

Vishal

VishalSydney, NSW

Perfect choice to choose clarendon homes

published

Building house for first time is stressful but choosing right builder like clarendon I relieved from stress because of getting right design and good customer service offered specially [name removed] what a as she really us lot for all the queries .I would really recommend everyone to choose clarendon to build their home.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePre-Construction
Construction End DateNovember 2020
See all answers
Muthu Mohandas

Muthu MohandasNew South Wales

Review - Before Construction - Good work.

published

Our Customer Service Consultant assisted us very well after colours until start of construction phase. She was observant and patient hearing our concerns and followed through the workflows.

Our Electrical Consultant is very fast addressing our queries very well and updating drawings at a faster pace.

Finance Team worked swiftly providing all the necessary documents timely.

For Clarendon as an improvement measure, fetching colour appointment (after signing Tender) time duration shall be shortened; It took a very long time for us close to a month.

Overall, we are happy with Clarendon on their services rendered to us. We look forward for their best in Construction Phase as well.

Customer Service
Transparency
Timeliness
Build StageMid-Construction
See all answers

Senior Customer Service Consultant Job 29913224

published

Our Senior Customer Service Consultant Job 29913224 has been very good through the construction stage of the build. All emails have been responded to promptly. They have been very helpful and worked hard to ensure any issues are resolved in a timely manner. They are doing a good job for the Clarendon Homes

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
See all answers

Sonam Modi

Sonam ModiSouth East Queensland, QLD

Pre-construction

published

Every person from pre-construction department has helped us a lot in making selection process easy for us.. From selecting tiles to colours to electricals. Every selection department has made the process easy. Had to sign a lot of paperwork (LOL) but all worth it. Thank you [name removed], [name removed] & [name removed] for helping us.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
See all answers

Raj Pant

Raj PantSydney, NSW

Thank you Clarendon Homes

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
See all answers

JMW

JMWQueensland

Fantastic service all round!

published

During the pre-construction stage of my build with Clarendon I was lucky enough to deal with [name removed]. She has helped to make this a stress-free and enjoyable journey. I was well informed with what was happening during the whole process and if there were any problems I was contacted immediately and a plan was in place to solve this! The company have been fantastic since day 1 and I am extremely happy with the service provided.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
See all answers

SAP

SAPSydney, NSW

Good Builder

published

Build quality is very good.
Site Construction Supervisor is good. I am not happy with the plan/draft designer engineer as my Garage is designed very bad. Its a struggle to get the car in to the garage with the design they made.
There is always a reason given when you ask questions.
Construction was completed before time which is good. there were a lot of after handover fixing and its been taken care without issues.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2019
See all answers

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Questions & Answers

Carolyn

Carolynasked

Hi, our Home was built in 2008, I have noticed under the alfresco area the nails which hold the plaster board ceiling are all visible in the end section of the alfresco. Is this covered in the structural warranty? I’m concerned about the stability of the ceiling and safety for my family.
Thanks Carolyn

1 answer
Clarendon Homes
Clarendon H.Clarendon Homes

Thanks for your question, the structural elements of your home are those elements which are essential to the building’s stability and structural integrity, namely, the frame, roof trusses, slab, piers and footings.
Generally, nails becoming visible after 10 years would be responsibility of general home owner maintenance. We’re here to help if you have any further questions.


Ray C.

Ray C.asked

I build a Claridan home five years ago we have just had bad leaks through the windows due to poor installation is there any warranty that would cover the installation not been done correctly

1 answer
Clarendon Homes
Clarendon H.Clarendon Homes

Hello Ray, thank you for contacting Clarendon Homes. Would you please email productreview@clarendon.com.au so we can better help you. Looking forward to hearing from you.


Kumar B

Kumar Basked

We build our Clarendon home in 2010 and there is three way crack across 9 tiles on the floor in the bathroom. Where do I stand with is matter?

2 answers
Clarendon Homes
Clarendon H.Clarendon Homes

Thank you for your question. With your home being 10 years old it is outside of the statutory warranty period. However, please email us at productreview@clarendon.com.au and we can discuss this further with you.

Kumar B
Kumar B

The 10 years finishes in June 2020 so are we covered. Thanks


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