Clarendon Homes

Clarendon Homes

 Verifiedclarendon.com.au
Clarendon Homes
4.5

2,572 reviews

PositivevsNegative
89% · 2,285254 · 10%
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Build Stage
  • Pre-Construction
  • Mid-Construction
  • Post-Construction
Customer Service
4.5
Site Admin
4.5
Timeliness
4.3
Structural Integrity
4.6
Plumbing & Waterproofing
4.5
Electrical & Lighting
4.6
Flooring
4.5
Transparency
4.4
Excellent customer care
Prompt and efficient communication
Quality workmanship

Reviews

2,572 reviews
Scott M.
Scott M.
  Verified NSW, Baulkham Hills

Clarendon Great job

Our experience with Clarendon was very succinct and efficient. Any issues or questions that arose throughout the build were sorted in quick manner. Our family is really happy with our new home. Show details
K Simmons
K SimmonsSydney, NSW
  Verified NSW, Baulkham Hills

Pre construction

We had such a great experience with [Name Removed], our customer service consultant. She kept us up to date regularly with each stage of pre construction. [Name Removed] provided us with adequate information and made us feel like a valued customer, not just a number. Show details
Timeliness
Michelle T.
Michelle T.3 posts
  Verified Clarendon Homes
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
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ZAK
ZAKSydney, NSW
  Verified NSW, Baulkham Hills
Site Admin
Timeliness
Electrical & Lighting
Flooring
Transparency
SKI
SKI
  Verified NSW, Baulkham Hills

Best site supervisor ever

We just finished building the Bowral 52 and are absolutely in love with our new home. Our site supervisor [Name Removed] was the absolute best. Not only did he deliver us the most beautifully finished home he did is so quickly and was so great to deal with. Friendly, kind, knowledgeable and always going above and beyond for us. [Name Removed] made the whole build such an easy process and was always so quick to respond and always across anything that would come up so quickly. He understood exactly what we needed and brought humour and fun to our build too. We are so happy with our home and couldn’t be more thankful to [Name Removed]. Show details
Jake
JakeSydney, NSW
  Verified NSW, Baulkham Hills

Smooth Interaction

Our CSC (MB) is very patient and responsive to our queries, and she's been doing her best to help us move forward as quickly as she can. She's very knowledgeable and professional, we really enjoyed our interaction with her. Show details
Sijoy
Sijoy2 posts
  Verified NSW, Baulkham Hills

Wonderful Pre-Construciton Journey

Started the preconstruction journey with lots of unknowns and excitements. Yes, the cost of upgrades will always a trouble.
Invariably, it was a wonderful journey for us. We had our Clarendon consultant ([Name Removed]) helped to clarify each of the items. I used to send the email and she has been very prompt in responding with the accurate clarification for each of my queries. In my case, it had to go through the Council (DA) Approval and a longer process. But, [Name Removed] helped us to navigate through all these hurdles and close the pre-construction stage with much satisfaction than how we started this journey.
Thank you to the team and excited for the next stages. Show details
Christina D.
Christina D.South East Queensland, QLD5 posts
  Verified QLD, Brisbane
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RFK
RFKSydney, NSW
  Verified NSW, Baulkham Hills
Site Admin
Timeliness
Transparency
T TT
T TT
  Verified NSW, Baulkham Hills

Amazing site manager

[Name Removed] was an amazing site manager, ensuring smooth operations and effective communication. His expertise and dedication significantly enhanced project efficiency and team morale. Highly recommend him for any future home builders. Show details
Alice L.
Alice L.2 posts
  Verified NSW, Baulkham Hills
C L.
C L.
  Verified NSW, Baulkham Hills
John
JohnSouth East Queensland, QLD2 posts
  Verified QLD, Brisbane
Customer Service
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Scott L.
Scott L.Sydney, NSW
  Verified NSW, Baulkham Hills

Fantastic pre construction experience

Building my second Clarendon Homes and can strongly recommend. Clarendon take the time to make sure everything is correct before it hits construction so it can be built smoothly. The attention to detail and collaborative nature is fantastic. Highly recommend if you are looking to build a home. Show details
Allan T.
Allan T.Sydney, NSW
  Verified NSW, Baulkham Hills

Great experience so far

we had nothing but professionalism from the Clarendon Team, from the first point of contact at a display home to pre build, constant communication, updates and all the options were meticulously discussed and entered. Clarendon was flexible and accommodating when the pool project could not start in time due to bad weather. I will write another review once the house is complete but going of the experience so far, we expect min fuss and best trouble tackling techniques from the team at Clarendon. Show details

Questions & Answers

Grakat
Grakat · Clarendon Homes

Has Peter Campbell divorced himself from the reality of his building works in the Hunter region? Or, in my opinion, is he fully aware and endorsing this conduct. We are 29915636. I know a number of Bowral builders in the Hunter who would be more than happy to meet him at one of our builds and we can educate him on the state of his business. We ourselves are at end of contract and facing another 3 months of work if the rubbish trades can turn up and not be rubbish.

There are multiple properties that have gone over time on the contracts some by over 50%. We were charged extra to secure trades and then they didnt turn up for 20 weeks. Now area manager appears to be MIA and sending emails to Clarendon is an exercise in futility unless Peter wants to receive them from the NSW Sherrifs office as we get tired of chasing them.

The trades employed by Clarendon are basically unsupervised and as a result the trades are allowed to do rubbish work. We are tired of disappointment after disappointment.

Clarendon Homes
Clarendon Homes   DM   

Hello Grakat Thank you for your feedback. We understand the importance of your concerns and are currently reviewing with our Construction Team to address them.
Kind regards

Ron Mc
Ron Mc · NSW, Baulkham Hills

Is there any one person at Clarendon that will take responsibility for my Son and his family of three girls having to live on the streets if they don't receive the keys to their new Clarendon home this week?
Months and months overdue.

MWN
MWN  

No they will not take any responsibility. Once your build is in trouble for delivery delays they no longer make money so you become the lowest priority. I got ghosted for months.

Fiona
Fiona · NSW, Baulkham Hills

I would like to know why we put up a review over one month ago and have STILL not heard from anyone at Clarendon. It has not even been acknowledged on the site, just one more disappointment.
Regards
Simon and Fiona

Clarendon Homes
Clarendon Homes   DM   

Hello Fiona and Simon, We will escalate and have a member of the team contact you by 5pm Friday. Regards, Clarendon Homes.

MWN
MWN  

You should not assume they care. They treat everyone as a once in a life time client.

See all Clarendon Homes questions

Details

About Clarendon Homes

  • Clarendon Homes lets you browse home designs for single storey homes, double storey homes and granny flats.
  • There are Clarendon display homes all over Sydney, Wollongong, and the Newcastle and Hunter Regions. These allow you to view a prospective home design that catches your eye in-person. There are also Display Homes available for sale.
  • House & Land Packages provide a handy all-in-one new home solution for sourcing a new home along with its location.
  • Knocking down and rebuilding your home is an option that allows you to stay in your postcode, but with an upgraded residence. You can select from over 40 home designs to revamp your home’s facade and interiors.
  • Home construction loan specialists at Clarendon help to navigate different deals offered by lenders, to secure the right one for you.

Points of praise

Generous and well-deserved praise was given to the professional and efficient staff at Clarendon Homes.

Reviewers appreciated the clear lines of communication they had with staff members. Staff constantly kept clients updated on progress and any changes due to COVID-19. Some reviewers noted that this customer care didn’t end even after the warranty period expired.

Reviewers at the post-build construction stage also reported that they were enjoying their beautiful homes crafted by solid workmanship. Many were second-time clients of Clarendon Homes, or shared that they wouldn’t hesitate to go with this home builder again in the future.

Compare all Clarendon Homes listings
CategoryProject Home BuildersProject Home Builders
Types of Homes AvailableGranny Flat, Home within a Home, One-Storey and Two-StoreyOne-Storey and Two-Storey
Major Defects WarrantyLifetimeLifetime
Knockdown & RebuildYesYes
Building Code 2298C80444
Awards 20222020 and 2022
Visit official website

Contact info for Clarendon Homes

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