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Clarendon Homes
4.6 from 2,150 reviews · View Statistics
Listing monitored by Clarendon Homes

Pros

Excellent customer care
Prompt and efficient communication
Quality workmanship

Reviews

  • Build Stage
  • Customer Service
    4.7 (837)
  • Site Admin
    4.7 (572)
  • Timeliness
    4.6 (647)
  • Structural Integrity
    4.7 (434)
  • Plumbing & Waterproofing
    4.6 (415)
  • Electrical & Lighting
    4.6 (408)
  • Flooring
    4.5 (378)
  • Transparency
    4.6 (650)
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Reviewer Photos & Videos

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LesPear
LesPearSydney, NSW

A beautiful Home, Congratulations Clarendon

published

Decided To go with Clarendon for our new home build and chose a home and facade that was perfect for us. Long story short they have maintained all aspects of their reputation from start to finish. Both my customer service consultant and site supervisor was excellent throughout. Could not have wished for better.
We have been handed over the home and are very happy leading into the maintenance period.
A few adjustments to be made but just small issues.
I will certainly recommend this company for peace of mind .

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Customer Service
4/5
Site Admin
5/5
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Disappointing experience. Port Stephens NSW

published
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Customer Service
1/5
Timeliness
1/5
Clarendon Homes
Clarendon H.Clarendon HomesSend a private message
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at Home
at HomeSydney, NSW

Thank you - we love our new home.

published

Despite all the challenge's over the last 18 months we had a very positive building experience and love our new home. We were comforted by the focus on quality and stability that building with Clarendon provides.
Our site manager was exceptional. He kept us updated weekly, was transparent with things that didn't go to plan and was adaptable to keep things progressing. We love our new home and are grateful to Sam and the entire Clarendon team.

Customer Service
5/5
Site Admin
5/5
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Thank you Clarendon

published
Customer Service
5/5
Site Admin
5/5
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Excellent quality

published
Customer Service
5/5
Site Admin
5/5
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Thank you Clarendon

published
Customer Service
5/5
Incentivised Review No
Build StageMid-Construction
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Helen
HelenSydney, NSW

Clarendon provides a good service.

published

As far as my project is concerned, it is quite satisfactory from the plan to the completion, basically combining my expected requirements.Clarendon provides a good service. The construction schedule was completed as planned.Timely service is also provided after handing over the building. All the staff who have cooperated with us are very satisfied. Thanks!

Customer Service
5/5
Site Admin
5/5
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Tori-Lee Kabos
Tori-Lee KabosSydney, NSW

Love our new home !!!!

published

The quality of our build is outstanding it really has blown us away it has turned out more beautiful then I ever thought. We did have covid and 3 floods which delayed our build I wasn't happy with the bricking stage the delay was not fair and was never dealt with probably in my eyes all I wanted was recognition that they are so slow and not turning up most days leaving at 12pm other days which cost of us money renting and paying a mortgage.
Our site manager [Name Removed] was awesome and our customer service rep [Name Removed] was amazing to deal with.
They both pushed so hard to get us in our house at the end and the walk through was impressive they was barely any defects !!!

Customer Service
5/5
Site Admin
5/5
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Pre Construction

published
Customer Service
5/5
Timeliness
5/5
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Hannah R
Hannah RSydney
  • 2 reviews

Extremely pleased

published

Our experience to this stage with Clarendon has been wonderful. Our sales consultant and customer service consultant were both extremely helpful, informative, responsive and a pleasure to deal with. They were always ready to answer any question we had and have made this part of the building process very positive.

Customer Service
5/5
Timeliness
5/5
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Navin and Liz
Navin and LizSydney, NSW

Excellent Service

published
Customer Service
4/5
Incentivised Review No
Build StagePre-Construction
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Marianne and Albert
Marianne and AlbertSydney, NSW
  • 2 reviews
  • 1 like

Pre Construction

published

Our Customer Service Contact, [Name Removed], is absolutely brilliant to deal with. [Name Removed] was always available to us, she made sure the preconstruction stage ran smoothly and promptly. Nothing was too much trouble for [Name Removed], helping us make sure we got our house exactly as we wanted. We hope the rest of our build is just as amazing.

Customer Service
5/5
Site Admin
5/5
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Quick response

published

Prompt response is a very impressive from my project manager, happy with their quality control of house detailing. Love the house. [Name Removed] is very responsive and do very good weekly follow up. The only thing which is not perfect is the sand brick mortar colour is a bit too yellow.

Customer Service
4/5
Site Admin
5/5
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Joe H.
Joe H.South East Queensland, QLD

Good builder with good team.

published

We just come to the stage where the construction can begin next week. So some of the questions below can't be answered. But the whole process has been managed pretty well. If I need to say something, maybe the process could have been more quicker.
not built yet.
no issues yet.
like all cases, more than initially estimated.

Customer Service
5/5
Site Admin
3/5
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Lindsay D.
Lindsay D.South East Queensland, QLD

Clarendon Pre-Construction Phase

published

Our CSC was very knowledgeable and accessible throughout the pre-construction phase, making it a worry-free process for us. It was good to have a calming and very informed person on hand to answer all our novice building questions. Our CSC provided helpful advice regarding our pool construction (which we are doing outside of our Clarendon contract).
Minor errors in the contract were found and rectified by CSC before entering construction.
Overall, it felt like our CSC was doing everything they could post demolition to get us to the construction phase ASAP, which would lock in our fixed pricing, which we appreciated.

Customer Service
5/5
Timeliness
5/5
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Questions & Answers

David C.
David C.asked
Clarendon Homes

Dear Sir.
We have a section which is going to be build for new house in gold coast. Pls would some body of your company contacts me for brief meeting to give us advice for it? and quotation?
Look forward to your prompt response.
Best regards. David
[Contact Details Removed]

1 answer
Clarendon Homes
Customer Care T.Clarendon HomesSend a private message

Hi David. Please contact our office on 3387 1300 for help and advice as your contact details have been removed by the website. Regards Clarendon Homes.

Neethu S.
Neethu S.asked
NSW, Baulkham Hills

Today it was my 90 th day for defect reporting. I logged into domainehomes and I was entering the issues. The time was only 11:30pm and I had gone for my dinner and came back to click on submit after one final review. But the link disappeared with an error note. The link never appeared again. All my effort if adding the issues to it these days have just disappeared. Can someone pls help me here. I have no clue how to report the issue now. It's the last day today (90th day) and the submitting was active. Could it be a technical error? I have quite a few issues to be looked into. The site is very disappointing.

2 answers
Clarendon Homes
Clarendon H.Clarendon HomesSend a private message

we're so sorry to hear there were technical issues, which must be frustrating for you. The team at Domaine are on standby to help you with lodging your 90 day report. Please advise your job number and expect a call real soon.

Loz
Loz

My strongly urge you take matter on to Ncat. We have have been on uphill battle with Clarendon homes for 4 years for internal and external work. Worst service.. Eventually they will claim to have lost all portal requests.

Yu Mao
Yu Maoasked
Clarendon Homes

Hi, I'm looking at Mosman 48, the price includes Alfresco?

1 answer
Nicholas Elston
Nicholas Elston

Hi, each house is different so you will need to discuss this with your sales rep. My house price included the Alfresco shown on the plan.

See all Clarendon Homes questions

Get an answer from our members and Clarendon Homes representatives

Clarendon Homes

Details

About Clarendon Homes

  • Clarendon Homes lets you browse home designs for single storey homes, double storey homes and granny flats.
  • There are Clarendon display homes all over Sydney, Wollongong, and the Newcastle and Hunter Regions. These allow you to view a prospective home design that catches your eye in-person. There are also Display Homes available for sale.
  • House & Land Packages provide a handy all-in-one new home solution for sourcing a new home along with its location.
  • Knocking down and rebuilding your home is an option that allows you to stay in your postcode, but with an upgraded residence. You can select from over 40 home designs to revamp your home’s facade and interiors.
  • Home construction loan specialists at Clarendon help to navigate different deals offered by lenders, to secure the right one for you.

Points of praise

Generous and well-deserved praise was given to the professional and efficient staff at Clarendon Homes.

Reviewers appreciated the clear lines of communication they had with staff members. Staff constantly kept clients updated on progress and any changes due to COVID-19. Some reviewers noted that this customer care didn’t end even after the warranty period expired.

Reviewers at the post-build construction stage also reported that they were enjoying their beautiful homes crafted by solid workmanship. Many were second-time clients of Clarendon Homes, or shared that they wouldn’t hesitate to go with this home builder again in the future.

ProductReview_2022 Awards_logo

Clarendon Homes in Baulkham Hills has wowed reviewers with the quality of care it provides its clients. Its outstanding performance has earned Clarendon a 2022 Product Review Award for Best Home Builder in NSW. Top scores went to the home builder for its above-and-beyond customer service and transparency of business practices.

Compare both Clarendon Homes
Clarendon Homes NSW, Baulkham Hills
  • Award Winner 2022

Clarendon Homes NSW, Baulkham Hills

4.6
(1,543)
Clarendon Homes QLD, Loganholme
  • Award Winner 2022
  • 2020

Clarendon Homes QLD, Loganholme

4.7
(537)
CategoryProject Home BuildersProject Home Builders
Types of Homes AvailableHome within a Home, One-Storey and Two-StoreyHome within a Home, One-Storey and Two-Storey
Major Defects WarrantyLifetimeLifetime
Knockdown & RebuildYesYes
Compare both Clarendon Homes
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