We are just at the beginning of the build for our new Clarendon home. The customer care and professional conduct is 100% from sales with [Name Removed], colour choices with [Name Removed] and contracts with [Name Removed] the ladies have been excellent. From a business point of view they are very professional and great ambassadors for their company. So thank you girls!
Now onto the next exciting phase of the build.

There is always one building project that has some issues during the build, with weather effects or some other happenstance. This is when a builder’s support, process and commitment to customer service is fully tested. Clarendon gets a thumbs up. Our site supervisor was fully supportive of ensuring that all issues were properly dealt with and that was greatly appreciated. He was also a very pleasant and regular communicator which is reassuring when you are not onsite. Being very handy himself he was also able to implement practical, sensible an...

Clarendon Homes sent us the final payment and the practical completion date 23rd April 2021. But we served them with Clause 21.3(b) under the contract.

The contract has expired twice now.

I wish we went with Rawson Homes instead of these idiots...

They can’t read plans, the trades are crap, only three trades are good, my house has been re-bricked and it looks like most of the house will need to be redone for the third time.

Stay away from these idiots. The supervisors need to learn how to read plans and build a good quality home. ...

After moving back home from the UK the challenge of building our forever home was both exciting and something we have been looking forward too for a few years now.

Things started so well with Clarendon. Our Home Consultant was absolutely superb. This gentleman would consistently go out of his way to help us get exactly what we were looking for in a home and bring that to life. A credit to the company and worth his weight in gold.

Unfortunately once we agreed to terms and got handed over to our Customer Service Consultant this is where things ...

The service keeps coming with Clarendon. From our excellent site supervisor [Name Removed] with outstanding communication throughout the build ensuring we were always kept informed and up to date with our build to [Name Removed] our customer service consultant who was approachable and prompt with any follow up or communication as well. Our 90 day service and MIV was completed by [Name Removed] and he was superb. Knowledgable and friendly, he took the time to go over our concerns and explained how things work and would/will/can be fixed/rectified. [Name Removed] was full of handy tips and tricks that he passed on to myself as the client and home owner enabling me maintain and care for our Clarendon home well into the future.

Our build was managed by Site Manager and he made sure that he contacted us on a weekly basis to keep us updated. Not only that he was very diligent and we feel this came through in the final build.

Right throughout our Customer Service contact also was very helpful with our requests as well as keeping us updated.

Once handed over, we found some minor issues which were reported back to Clarendon. They arranged to fulfill the warranty/after sale obligations, and again our experience was fantastic with them.

Overall, we are very happy with our decision to go with Clarendon for our knock-down rebuild, the experience has been a fabulous one.

From start to finish our experience with Clarendon was nothing short of phenomenal.
The confidence our site manger WM gave us when talking us through what we will experience and setting our expectations even higher spoke volumes about the finished product.
His ability to speak confidently about the product, contractors and process left my wife and I in no doubt we would love our new home.

Thank you Clarendon and our site manager in particular for delivering an exception product and more importantly and sensational home.

I hope this message will go to the Clarendon home relevant department. I paid initial deposit of 2k about a month back through net bank. Later due to non clarity and sales person poor knowledge We decided not to go with clarendon. we asked Clarendon sales person to refund our money through an email which sent about 6 weeks back we haven’t receive our refund cheque till date, also when I took follow ups from sales person he said that is not under his control and it may take mire time to receive cheque and don’t refund through net bank. when I ask for post tracking number he denied and said they don’t use tracking mail. Worst service ever.

We decided to choose Clarendon Homes & go with them for Tender recently. The quote from them was so competitive that we stopped working with other builders and decided to go for Tender with Clarendon homes and were 100% confident that we really got good Christmas deal with them. Surprisingly, our Tender got delayed and was presented to us after more than 2 months of long wait.
During the Tender presentaion, we discovered that the there is big price difference between the Sales quote Vs price in the Tender. We also found that the latest promos ...

The service provided by the pre construction team of Clarendon has been excellent. Starting from the sales consultant ([Name Removed]) to the customer service consultant ([Name Removed]) and all other consultants we've been through with so far has been great! We are first time builders and were very nervous, but the people we have been involved with pre construction stage has made everything so smooth and comfortable. Communication was maintained throughout the whole process and have been very professional with all our inquiries. We wish to ext...

We are first time builders so we really needed a lot of guidance throughout the process. Our lovely Customer Service Consultant was able to answer all of our questions and guided us through each of the steps in the process (job number 29914413). At this stage we are quite happy that we have decided to build our new home with Clarendon. Can't wait to see the finished product!

I was very impressed with the workmanship and the quality of the Boston 36 built by Clarendon Homes. The building supervisor [Name Removed] did a fantastic job coordinating the trades and providing regular updates through the entire process by phone or sms and answering our questions. I will be recommending Clarendon to friends and family. The project was completed within budget and the time frame quoted.

This is our first home build so naturally were a bit nervous and did not know what to expect.

Our assigned customer service consultant (CSC) was professional, friendly, easy to deal with and explained the pre-construction process thoroughly after the tender phase for our job 29914700. She kept us up to date every week by providing regular updates over the phone.

Even during the colour consultations process. , she not only provided promptly responses to our questions over emails/ phone calls but also made sure we understood any post contract ...

The whole construction from start to finish went very smoothly. During this process I had 3 project managers assigned to and definitely the last project manager assigned to me was the best. His attention to detail and customer service was next to none. I highly recommend building with Clarendon Homes and I would definitely consider building with them again in the future.

Our build was well managed and communicated to us at the pivotal stages. We where happy with the time frame and quality of the build. The contract price was the total paid at the end of the build there was no extra cost required at any stage of the build.

Best customer service ever. We have an excellent experience so far with Clarendon. Our customer service consultant has kept us up to date every week. During our pre-construction stage we had plenty of questions and she provided best solutions for our questions. I can’t wait to see the final product. :)
Highly recommend Clarendon homes!!

The Customer Care team lead by Warranty Manager [Name Removed], have turned a good build into a Fabulous build. My building experience was good, although my site supervisor didn't always respect my concerns and was extremely un-flexible.
After handover, there were some defects, and I was concerned, as I had heard that many builders, after handover seem to disappear and make excuses to not rectify issues.
But this is not the case with the warranty team at Clarendon Homes. From the moment [Name Removed], entered my home and inspected the defect...

This is our second home build with the same company and we couldn't be more happy having the chance to re-build with them !
The communication is excellent, all the staff are kind and super helpful.
we have had a amazing experience with [Name Removed] she has made this experience even more special !!!

After the settlement, we found a couple of issues and have informed Clarendon Homes. Their maintenance team was able to address and resolve the issues quickly and professionally. Although one of the issues could not be done due to out of stock, we are still satisfied with the result and appreciate their efforts.

Anticipation, excitement, joy - we’re holding the keys to our new home! As we’re looking around with our site supervisor, we notice the colour of our walls seems to be ‘darker’ than white? The kitchen cabinets have bubbles and scratches, our $30k stair case is all scratched - all things that we mentioned to [Name Removed] during handover. “Yeah I know about those we’ll get them fixed” is the response - stupidly we believed!
Very quickly, our rose coloured glasses came off, the excitement was gone pure dread kicked in - everywhere we looked the...