Clarendon Homes

Clarendon Homes

 Verifiedclarendon.com.au
4.5

2,510 reviews · Statistics

PositivevsNegative
89% · 2,235242 · 10%
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Build Stage
  • Pre-Construction (394)
  • Mid-Construction (223)
  • Post-Construction (800)
Customer Service
4.6 (1,164)
Site Admin
4.5 (825)
Timeliness
4.4 (925)
Structural Integrity
4.6 (645)
Plumbing & Waterproofing
4.5 (608)
Electrical & Lighting
4.6 (600)
Flooring
4.5 (559)
Transparency
4.4 (918)
Excellent customer care
Prompt and efficient communication
Quality workmanship

Reviews

Clarendon Homes2,510 reviews
Natalie Cuschieri
Natalie Cuschieri
  Verified NSW, Baulkham Hills

Confidents in the Pre Construction stage

We are very happy with the momentum the pre construction stage has taken going from step to step, with ease and transparency! Our Costumer Service Consultant was very accessible and answered all our questions in a timely manner. Show details
Greg and Natalie
Greg and NatalieNSWHunter Region, NSW3 posts
  Verified NSW, Hunter

Customer care and warranty 5⭐️⭐️⭐️⭐️⭐️

[Name Removed] and [Name Removed] from the after sales customer care and warranty team were amazing nothing was a problem for them guys. They rang when they said they were going to and turned up on time every time 5 ⭐️⭐️⭐️⭐️⭐️ all round for them Show details
rachel_slivo
rachel_slivoQLDSouth East Queensland, QLD4 posts
  Verified QLD, Brisbane
S SONG
S SONG
  Verified QLD, Brisbane
Customer Service
Timeliness
Transparency
Rob
RobNSWSydney, NSW2 posts
  Verified NSW, Baulkham Hills

Greatly navigated BASIX and Heritage challenges -Client umber 29916583

The team at Clarendon where great to deal with in finalizing the approval process for this challenging build, navigating the change in the BASIX requirements as well as the Heritage requirements. Client umber 29916583 Show details
Customer Service
Timeliness
Transparency
Jarrod
JarrodNSWHunter Region, NSW
  Verified NSW, Hunter
Electrical & Lighting
Clarendon Homes
Clarendon Homes   DM   
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Kay
Kay
  Verified NSW, Baulkham Hills

Post construction warranty service

Post construction warranty service was particularly good, especially mention goes to [Name Removed] and [Name Removed], who managed to rectify the list of things we needed from the construction phase. They were easy to get hold of and They guided through the process. They were a lot of built quality workmanship that they rectified, and they provided the service with a smile. They have given us about 24-month period to raise any other concern which we thought was particularly good. Show details
Site Admin
Timeliness
Structural Integrity
Mirant M.
Mirant M.NSWSydney, NSW
  Verified NSW, Baulkham Hills

Very Helpful with post construction handover

Both [Name Removed] and [Name Removed] where very helpful in helping us with post handover issues.

All issues very resolved in a timely manner

WE highly recommend Clarendon home as a builder Show details

Ciaran J.
Ciaran J.QLDSouth East Queensland, QLD
  Verified QLD, Brisbane
Clarendon Homes
Clarendon Homes   DM   
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Mark C
Mark C
  Verified NSW, Baulkham Hills

[Name Removed] from Clarendon

We recently had the pleasure of working with [Name Removed] from Clarendon during our pre-construction stage.
From start to finish, [Name Removed] was always kind and patient.

Throughout the process, she ensured that all of our questions were answered and that we were left feeling comfortable with each step of the journey. She never made us feel rushed or like we were asking too many questions.

What really stood out to us about [Name Removed] was that she always had a positive attitude and a willingness to help!

Overall, I would highly recommend [Name Removed] and are grateful to her and her colleagues at Clarendon to get us to the Construction stage! Show details

Kenneth L.
Kenneth L.
  Verified NSW, Baulkham Hills

Pre-construction journey has been excellent

We just went through the pre-construction stuff with Clarendon Homes NSW and it was awesome! Right from the start, the team was on top of it. Shoutout to the team especially [Name Removed] in Sales and [Name Removed] CSC - They knew their stuff and were super professional. Show details
Giuseppe
GiuseppeNSWSydney, NSW2 posts
  Verified NSW, Baulkham Hills

Great post build warranty service

Had a good experience building with Clarendon Homes in 2022 and the team from warranty [Name Removed] and [Name Removed] have been great in organizing trades people to come back to fix any issues that we have as well as the trades people working around my and my family’s work schedule. Show details
C.Spiteri
C.SpiteriNSWIllawarra, NSW
  Verified NSW, Baulkham Hills

[Name Removed] - site manager deserves a pay rise

[Name Removed] is the best thing for this company. His speed, attention to detail, and professionalism I couldn’t fault.
The only issue I had was that Clarendon didn’t entertain variations through the build as we wanted to change the orientation of a window but outside of that - was great! Show details
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Yong W.
Yong W.NSWSydney, NSW2 posts
  Verified Clarendon Homes

Warranty and Aftersales

We are very happy with the 90 days warranty repair experience with Clarendon Homes. [Name Removed] liaised with contractors efficiently to ensure all the contractors attended the booked appointments and our reported issues were resolved. [Name Removed] did his best to fix the issues and went through the maintenance schedule with us. We are grateful and have a peace of mind knowing [Name Removed] and [Name Removed] are always there to help out if we have any maintenance issues. Show details
Darren
DarrenNSWIllawarra, NSW
  Verified NSW, Baulkham Hills

Questions & Answers

Grakat
Grakat · Clarendon Homes

Has Peter Campbell divorced himself from the reality of his building works in the Hunter region? Or, in my opinion, is he fully aware and endorsing this conduct. We are 29915636. I know a number of Bowral builders in the Hunter who would be more than happy to meet him at one of our builds and we can educate him on the state of his business. We ourselves are at end of contract and facing another 3 months of work if the rubbish trades can turn up and not be rubbish.

There are multiple properties that have gone over time on the contracts some by over 50%. We were charged extra to secure trades and then they didnt turn up for 20 weeks. Now area manager appears to be MIA and sending emails to Clarendon is an exercise in futility unless Peter wants to receive them from the NSW Sherrifs office as we get tired of chasing them.

The trades employed by Clarendon are basically unsupervised and as a result the trades are allowed to do rubbish work. We are tired of disappointment after disappointment.

Clarendon Homes
Clarendon Homes   DM   

Hello Grakat Thank you for your feedback. We understand the importance of your concerns and are currently reviewing with our Construction Team to address them.
Kind regards

Ron Mc
Ron Mc · NSW, Baulkham Hills

Is there any one person at Clarendon that will take responsibility for my Son and his family of three girls having to live on the streets if they don't receive the keys to their new Clarendon home this week?
Months and months overdue.

MWN
MWN  

No they will not take any responsibility. Once your build is in trouble for delivery delays they no longer make money so you become the lowest priority. I got ghosted for months.

Fiona
Fiona · NSW, Baulkham Hills

I would like to know why we put up a review over one month ago and have STILL not heard from anyone at Clarendon. It has not even been acknowledged on the site, just one more disappointment.
Regards
Simon and Fiona

Clarendon Homes
Clarendon Homes   DM   

Hello Fiona and Simon, We will escalate and have a member of the team contact you by 5pm Friday. Regards, Clarendon Homes.

MWN
MWN  

You should not assume they care. They treat everyone as a once in a life time client.

See all Clarendon Homes questions

Details

About Clarendon Homes

  • Clarendon Homes lets you browse home designs for single storey homes, double storey homes and granny flats.
  • There are Clarendon display homes all over Sydney, Wollongong, and the Newcastle and Hunter Regions. These allow you to view a prospective home design that catches your eye in-person. There are also Display Homes available for sale.
  • House & Land Packages provide a handy all-in-one new home solution for sourcing a new home along with its location.
  • Knocking down and rebuilding your home is an option that allows you to stay in your postcode, but with an upgraded residence. You can select from over 40 home designs to revamp your home’s facade and interiors.
  • Home construction loan specialists at Clarendon help to navigate different deals offered by lenders, to secure the right one for you.

Points of praise

Generous and well-deserved praise was given to the professional and efficient staff at Clarendon Homes.

Reviewers appreciated the clear lines of communication they had with staff members. Staff constantly kept clients updated on progress and any changes due to COVID-19. Some reviewers noted that this customer care didn’t end even after the warranty period expired.

Reviewers at the post-build construction stage also reported that they were enjoying their beautiful homes crafted by solid workmanship. Many were second-time clients of Clarendon Homes, or shared that they wouldn’t hesitate to go with this home builder again in the future.

Compare all Clarendon Homes listings
CategoryProject Home BuildersProject Home BuildersProject Home BuildersProject Home Builders
Types of Homes AvailableGranny Flat, Home within a Home, One-Storey and Two-StoreyOne-Storey and Two-StoreyOne-Storey, Split Level and Two-Storey
Major Defects WarrantyLifetimeLifetimeLifetimeLifetime
Knockdown & RebuildYesYesYesYes
Building Code 2298C80444
Awards 20222020 and 20222022
Visit official website

Contact info for Clarendon Homes

Extra Information

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