Reviewer Photos & Videos
Faulty product, zero service.
Bought a sideboard which when it first came out of the box I was delighted with. It looked to be really good quality however once I'd put the legs on and stood it up I saw one of the doors won't close, the hinges weren't attached properly by manufacturer so it just hangs open.
Sent email photos and video to Brosa explaining the issue and 10 days later zero response except an email saying it would take them up to a week to respond.
Thats far below the minimum standard of service I'd expect.
There was also a payment glitch where the money came out of my account but no order confirmation, item still showing in my cart however that got fixed up in a few days.
This was exactly what I expected based on the advertisement and the specifications. The colour and texture were as expected and the piece if very sturdy. I'm very happy with this purchase.
Small coffee table.
I did a lot of research online to find a small coffee table that was both sturdy, looked good and was reasonably priced. I am very impressed with this table as it is made of real wood and it is solid. With little toddlers around I wanted something that couldn't easily be tipped over. I am very happy with this product.
Beautiful occasional chair.
We have been very satisfied with every aspect of our shopping experience with Brosa, we will definitely use them again. The customer service team were terrific, I was promptly sent free swatches so that I was happy with the choice before committing. That said, the website photographs were very accurate. The quality of workmanship of the chair is excellent. Really good value for money. The chair was shipped and delivered very quickly, carefully packaged, the delivery team were communicative and most helpful.
GREAT!! Oslo 3 seater with chaise
I wish the store had a video of the sofa, because it is great quality and very comfy. I am so happy I chose BROSA. Delivery was done smoothly, and it was very well packed. Highly recommend.
Okay if you're patient enough to wait 4 months for delivery. Made in China not Australia.
We went to the Brosa showroom to check out the gaslift double beds and the floor staff were genuinely friendly and helpful. Was advised that the wait time would be about 4months(!) for the bed. Okay - we still ordered online the same day anyway. Note: Despite the Brosa staff clearly explaining to us that 'the beds are made in regional Victoria' they are not - they are actually Made In China. After waiting the expected ~4months the bed was finally ready for delivery - was messaged to expect a delivery 'link' to be sent to my phone on delivery d...ay detailing the delivery details/time but received nothing. I messaged and rang Claire at Brosa delivery section many times (9?) that day for the details but to no avail - only a repeatedly busy answering machine to which I left a message many times. (She never called back - ever) Bed arrived at the very end of the day anyway - delivered by 2 friendly delivery guys. Bed assembly was fairly easy but there were no instructions supplied - only a link to instructions which then have to be printed out! Weird. The 3 cross pieces of the bed base had developed a film of mildew during the long transit so I had to clean and repaint them myself. Giving a 3.5/5
Meggs Entertainment Unit
Excellent product, value, delivery timeframe and customer service - would highly recommend Brosa. Great range of furniture options - will definitely come back for future purchases.
Frank Cabinet - perfect!
Easy to order, kept up to date throughout process. extremely well packaged so cabinet was completely safe. Very solid unit.
Quality at a reasonable price
Brosa delivered quality, cost effective furniture, nicely. Have had occasion to shop personally and online - customer service has been brilliant.
Megan Queen Gaslift Bed Is perfect
Very easy to find what I was looking for. The range of products are great. It was hard to pick out the (one) because they all would suit my needs and wants. I was very impressed by the quality and assembly was easy.
I have bought several items - bed head, gas lift bed and two bedside tables. They are all great quality and come with easy assembling instructions. I like that I am supporting Australian manufacturing.
Gorgeous Products and Amazing Customer Service!
Love everything we ordered from Brosa! They're absolutely gorgeous, easily to assemble and stylish! The Stella King Size Bed and Espen Scoop Dining Chairs look absolutely beautiful! Customer service is also superb! Very responsive and accommodating. One happy customer here!
Great experience and excellent product!
We recently purchased a Frank sideboard from Brosa online and have been very impressed with their products and their service. The sideboard is solid timber with an America Walnut finish and is of very high quality and looks even better ‘in the flesh’. The whole process from start to finish went perfectly and we will definitely be back.
Love my purchase!
The couch and occasional chair are fabulous! Very happy with my purchase and with the fast delivery service. Thank you.
I purchased the Frank TV unit 2 months ago. This company sent me the wrong assembly parts (incorrect screws), and have failed to correct the problem despite 5 emails and 3 phone conversations. The furniture I purchased is sitting in my hallway, unable to be assembled - and from what I gather, they can’t get it together to send the correct custom screws. This company, in my estimation, is amateur and poorly managed.
Questions & Answers
We just took delivery of the Osaka extension table and upon assembly the table doesn’t extend enough to put the extension piece in. What do I do now?
Hi Sue! Sorry for the late response. If you haven't done so already, please email us to firstname.lastname@example.org with your order number and some pictures or a video of the issue. Our support team will then get back to you shortly with a solution.
Is your outdoor concrete tables easy to mark with spills n stuff
Can it be used outdoors with no roofing just open ?
Get an answer from our members and Brosa Furniture representatives
|Category||Online Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Living, Mattresses, Office, Outdoor and Sofas|
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