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Budget Direct Comprehensive Car Insurance

Budget Direct Comprehensive Car Insurance

3.9 from 1,146 reviews

Reviews

(666)
(197)
(39)
(28)
(216)
  • Claim Resolution Time3+ months (25) · <1 week (22) · 2-4 weeks (21) · 1-2 weeks (21) · 1-2 months (20)
  • Claim ApprovedYes (71) · No (38)
  • Incentivised Review Yes (8%) · No (92%)
  • Customer Service
    4.0 (844)
  • Timeliness
    4.1 (430)
  • Job Satisfaction
    3.9 (245)
  • Transparency
    3.9 (674)
  • Value for Money
    4.1 (867)

Ollie

OllieSydney, NSW

Good value

published

I switched my insurance from one company to budgetdirect, because I compared the price online. This one is quite good. The setup was not that difficult but the process took a few days. So far so good. Happy with this cover.

Value for Money
Customer Service
Timeliness
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelToyota Corolla
Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


Nelly

NellyNorth Queensland, QLD

  • 2 reviews

Great value

published

Helpful staff who provided lots of information and able to answer questions
Great value for money compared to other insurance companies. I have 2 policies with Budget Direct. Would recommend to family and friends

Value for Money
Customer Service
Timeliness
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
See all answers
Rachel

RachelHobart, TAS

  • 3 reviews

How come I didn’t get my gift card for signing up

published

I signed up as it was a good deal and I was offered a gift card which I still haven’t seen. But the person that assisted me was very helpful

Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
Judy

JudyGreater Melbourne (Outer), VIC

Excellent value

published

Yes my policy was good value and this is the first time I have insured with budget. I have not made a claim and do not require roadside assist as I am with racv

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo

Competitive price but ridiculous set up

published

Good value but annoying set up after buy a brand new car off lot I had too take photos and upload to prove there was no damage, I have 3 different policies with this company, haven’t needed to do this in this past.

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelVolkswagen Amarok 2H (2011-Present)
Claim MadeNo
See all answers

Was a delightful relief from other insurers.

published

It was Cheaper with great conditions above other providers. Was very online friendly whiched helped me out a lot due to my busy lifestyle. The online chat was comforting also.

Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelToyota RAV4
Claim MadeNo
See all answers

Best price ever!!

published

Great value great customer service all easy.The lady I spoke to listened to what I wanted and had everything sorted without and up and running in no time it was great I will be telling all my friends.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo

Jose Jiovani

Jose JiovaniGreater Melbourne (Metropolitan), VIC

Convenient and practical choice

published

The product is very easy to set up. Applying for the product is simple and all done online. Final contract printable after finalization without leaving your home. The offer was significantly lower by about 400 dollars with the same coverage from other competitors.

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelKia Rio
Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Sam Palmer

Sam PalmerSouth East Queensland, QLD

Good priced car insurance

published

The policy was great value and easy to set up. I have been with the company for 3 months.
Received all relevant information quickly and efficiently and it was super easy would recommend

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Car ModelHolden Cruze JH (Hatchback) CDX
Claim MadeNo
See all answers
Dav

DavGreater Melbourne (Metropolitan), VIC

Reliable

published

Budget direct comprehensive is one of the most reliable and good value policies that I have ever purchased. I have been with this insurance company just for two weeks, and it was easy to set up and make a claim. Not only do the staff communicate friendly, but they also help you make claim easily.

Customer Service
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 weeks
Claim DateDecember 2019
Claim ApprovedYes
See all answers

BJH

BJHDarling Downs, QLD

Excellent value

published

Policy easy to set up,very helpful, friendly & great value.all documentation arrived on time that was quoted. Have been with Budget Direct a little under 12 months, thankfully have not had any claims

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers

darrum o.

darrum o.

  • 2 reviews

Offered at a reasonable price with access to many services

published

The policy is of good value. It was quick and easy to set up. We have confidence in our dealings with Budget and we are just as confident of this should we make a claim.

Value for Money
Customer Service
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelIsuzu D-MAX
Claim MadeNo
See all answers

David

DavidLaunceston, TAS

  • 4 reviews

Don't do it, defiantly look elsewhere cheaper is not always the best

published
Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelHolden Commodore VE
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
Claim DateDecember 2019
Claim ApprovedNo
See all answers

Candace

CandaceIllawarra, NSW

Insurance that was right for me

published

Good value, easy to take out and the policy suited what I need. Also took rodside assist as my friend uses it and said they were easy to deal with when she needed it.

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Car ModelToyota Prado J150 GXL 4 Cylinder, 3 Litre Automatic
Claim MadeNo
See all answers

Way cheaper than my latest renewal winner !!!!

published

Easy to setup staff were great. Nice saving compared to my latest renewal. Happy az. Recommended a friend who’d been with his insurer forever he also saved on his premiums.

Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
Bec J

Bec JSydney, NSW

  • 2 reviews

Easy, affordable coverage

published

Super easy to get a quote and purchase the policy I needed. Everything was clear, the process was simple and explained really well. Communication from Budget Direct is top notch.

Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelFiat 500
Claim MadeNo
See all answers

Michael Geekie

Michael GeekieGreater Melbourne (Outer), VIC

Great thank to receive updates on weather warnings, although it doesn’t affect us due to garaging

published

Very competitive and easy to arrange, no claims made at this point and hope to have no claims. Would have been better if being able to bundle cars together was easier

Value for Money
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelBMW 4 Series
Claim MadeNo
See all answers

This is very good insurance.

published

Good value and easy to set up. This is my first time with Budget so cannot answer to how it goes with a claim yet. But so far so good.

Value for Money
Customer Service
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelMitsubishi ASX XC
Claim MadeNo
See all answers

Megan

MeganCentral Highlands and Goldfields, VIC

Cheapest on the market and very helpful

published

From start to finish the process to end my last policy (bought a new car) and start our new policy was easy and simple. I rang the hotline and was given quick and effective steps to get to the next stage. Once in the queue to wait i was spoke to within 2 minutes, they did everything they could to help set up my new policy. My payments are actually cheaper then my last car even though this car is new and much better and we were given the option of when we wanted to pay. Deffinetly picked the right company to insure our car!

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelHolden Trailblazer RG LTZ
Claim MadeNo
See all answers

Te Wehenga H.

Te Wehenga H.South East Queensland, QLD

Thankyou Budget Direct...

published

A newbie to Budget Direct... should have done this ages ago... excellent friendly service... policy great value for money... signing up online was a breeze... easy to follow instructions... thanks again Budget Direct...

Value for Money
Customer Service
Timeliness
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelFord Falcon Ute BA (2002-2005)
Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


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Questions & Answers

MONTROSE

MONTROSEasked

We currently have friends shopping round for car insurance.
They have asked us if they would be covered for mice damage to a car if they go with Budget Direct.
Does anyone have an answer re this issue?
Thanks.

4 answers
info
info

Dont know about mice damage, but I got my dates wrong about a accident from 4 years ago and they wouldn't pay out accident, which is fine. But they cancelled my policy instead of letting me cancel. Now no insurer will let me take out a policy for 3 years due to having a policy canceled.

Fired Up
Fired Up

Yes. Budget obviously

Suncica - Suzana
Suncica - Suzana

They did same to me and they did not inform me. i would not go never ever for Budget direct


Get an answer from our members and Budget Direct representatives

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