Budget Direct Comprehensive Car Insurance

Budget Direct Comprehensive Car Insurance

 Verifiedbudgetdirect.com.au
Budget Direct Comprehensive Car Insurance
3.7

3,736 reviews

PositivevsNegative
69% · 2,5871,040 · 28%
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Claim Resolution Time
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
3.8
Customer Service
3.7
Timeliness
3.6
Job Satisfaction
3.3
Transparency
3.6

Reviews

3,736 reviews
sandra
sandraMetropolitan Adelaide, SA
  Comprehensive

Poor service

Wait time to be answered is really bad
My car is still waiting to be towed to their choice of crash repairs a week after the accident. The left hand doesn’t know what the right hand is doing. I explained I needed my car sorted asap as I have a 87yr mum who I care for. I won’t be renewing when policy expires Show details
Budget Direct
Budget Direct   DM   
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Tom
TomSydney5 posts
  Comprehensive

Worst car insurer in Australia

7 Feb. That’s about the time our family car was damaged. 3 months later I’m still waiting for the insurer to approve a $2000 fix of which I pay $1000. Have phoned 4 times, made a complaint, escalated to managers, provided assurances their working on it and nada. The most incompetent and careless insurer in the country.
Never again. Avoid this bunch of clowns like the plague. Absolutely disgusting. Show details
Value for Money
Budget Direct
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Natalie
NatalieGreater Melbourne (Metropolitan), VIC
  Fair Incentive Comprehensive

Take advantage from

[Content Removed] company. Take advantage from client a lot no helpful at all. Always charge every service liar. Everything not as advertise waste of money with stupid experience. Beware this company not recommend at all. Service was sucked Show details
Budget Direct
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Wazzy
Wazzy8 posts
  Comprehensive

Sh17 show

Thank god i don't need to make a claim.
These clowns have been trying for months now to reset my goddamn login.
Giving it until 12 months is up and then pay the extra 5$ a month to a business where you don't need to explain your family history to some bozo on the line in order to change your insurance (again I could do it on line IF THEY FIXED MY LOGIN) Show details
Value for Money
Budget Direct
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Paul B.
Paul B.South East Queensland, QLD2 posts
  Comprehensive

How good are budget with their claims

About to go through a claim, so far, not impressed. Website constantly crashing with “technical error” thankfully it saves where you left of. Choice of repairer is somewhat disappointing- nearest repair to Brisbane city is Loganholme and then goldcoast - that’s a lot of mileage on the car and repair is not until end of April - 3 weeks away. I’ll keep you all posted on the process. Show details
Budget Direct
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JayJay
JayJayWide Bay-Burnett, QLD7 posts
  Comprehensive

Car insurences

Have had budget direct for a while, they are cheaper than other insurers, and friendly and helpful 5 stars Show details
Holi C.
Holi C.
  Comprehensive

Horror story

Took a lawyer to get some action!!
Do not use this company.
Not even worth one star.
This is not a fake review either. Show details
Parker
ParkerSouth East Queensland, QLD2 posts
  Comprehensive
Customer Service
Timeliness
Budget Direct
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Gary W.
Gary W.2 posts
  Comprehensive

Terrible

Do not use them! You think you're paying only to get rejected via there tiny print. I'll never use again. Show details
Budget Direct
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Lee Daniels
Lee Daniels9 posts
  Comprehensive

Penalise customers for reporting incidents

Wow just had my policy declined. My car was stolen and returned to me with a flat trye, that I replaced at my expense. Many year of loyalty and good faith have not been reciprocated. Thanks Budget for rewarding me in not making a claim. Show details
Value for Money
Customer Service
Timeliness
Transparency
Budget Direct
Budget Direct   DM   
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Lorrie K
Lorrie KPerth, WA2 posts
  Comprehensive

Car Insurance

Very helpful in obtaining quote & finalising my new car insurance policy - Thks Show details ·  2
Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Adam
AdamSydney, NSW
  Comprehensive
Budget Direct
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analytikal9
analytikal9
  Comprehensive

Do not use budget direct

I would not recommend. I had a hail damage claim and have they put me through the wringer. 3 weeks and I’m yet to get an update on what’s going on with my claim. Their responses are vague and useless. I do this to myself. Go RACV or a more reputable brand. Show details
Budget Direct
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Peter Tuan N.
Peter Tuan N.
  Comprehensive

Budget Direct is a joke

They got my car prisoner for 3 months, then said waiting for parts and refused to pay out even the front fully damaged. 3 times complained with no solutions but more excuses and keep me waiting. And even when I got my car back there are still problems as they have not fixed it properly, what a joke. I have been with them for 8 years and never had an accident until now that I can see their true face. They don’t give a rat whether you’re a loyal customer, all they care is profit and crap service. Better off have a third party insurance with other companies rather than comprehensive insurance with Budget Direct as no one will have a fair result from them.
I wish I could give them -5 star for my review. Show details
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Alicia Karesta
Alicia Karesta
  Verified Comprehensive
Budget Direct
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Questions & Answers

Mel
Mel · Comprehensive Car Insurance

How is the claim process with Budget Direct? Is it easy to claim through an app or online process like other insurance companies?
What is the normal lead time for an insurance claim?

Garry C.
Garry C.  

Haven't had to make a claim

Budget Direct
Budget Direct   DM   
Raj N.
Raj N. · Comprehensive Car Insurance

Why do you only offer hire car for 14 days when it takes longer than 14 days to get the car even assessed? Please give me call regarding this before I leave a terrible review. Claim number 1196963801

Budget Direct
Budget Direct   DM   
Budget Direct
Budget Direct   DM   
Nick
Nick · Comprehensive Car Insurance

There are lots of positive reviews for the price - I'm interested in hearing people's experience in making claims?

Budget Direct
Budget Direct   DM   
Herb
Herb  

Wouldn't you know it..........

404 error page unknown.

Do not get insurance with this company.
They're shocking, will do ANYTHING to avoid a claim.

Budget Direct
Budget Direct   DM   

Details

Compare all Budget Direct Car Insurance listings
CategoryRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Home and Contents, Life, Motorcycle, Pet and TravelHome and Contents, Life, Motorcycle, Pet and TravelHome and Contents, Life, Motorcycle, Pet and TravelHome and Contents, Life, Motorcycle, Pet and Travel
Coverage TypeComprehensiveComprehensiveThird Party Property DamageThird Party, Fire and Theft
UnderwriterAuto & General ServicesAuto & General ServicesAuto & General ServicesAuto & General Services
Legal Liability Cover Included up to $20 millionIncluded up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance Optional ExtraOptional ExtraOptional ExtraOptional Extra
Reduced or Zero Excess Windscreen CoverReduced Excess Optional ExtraReduced Excess Optional ExtraNot OfferedNot Offered
Choice of RepairerOptional ExtraOptional ExtraNot AllowedNot Allowed
After Accident Care
Hire Car after an Incident

Optional extra

Optional extra

Not Included

Not Included

Emergency Transport & Accommodation$100 per day up to $300 in total$200 a day up to $1000 in totalNot IncludedNot Included
Towing Costs Included: the reasonable cost of towing the vehicle if it is unsafe to drive as a result of the damage.IncludedNot IncludedIncluded
Hire Car after a No Fault Accident

Included

Included

Not Included

Not Included

Essential / Emergency RepairsIncludedIncludedNot IncludedNot Included
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot OfferedNot OfferedNot OfferedNot Offered
Hire Car after Theft

Included, up to $1,000

Included, up to $1,000

Not Included

Included, up to $1,000

Lock and Key ReplacementIncluded up to $1,000Included up to $1,000Not IncludedNot Included
Transit Cover Not IncludedNot IncludedNot IncludedNot Included
Trailer & Caravan CoverTrailer Only up to $500Caravan & Trailer up to $1,000Not IncludedNot Included
Child Safety Seats and PramsCombined with Personal Effects, up to $250Included up to $500Not IncludedNot Included
New-for-old Car Replacement

The earlier of 1 year or 20,000 km from original registration

The earlier of 2 years or 40,000 km from original registration

Not Included

Not Included

Personal Property CoverCombined with Child Safety Seats and Prams, up to $250Included up to $500Not IncludedNot Included
Uninsured Motorist Benefit Not ApplicableIncludedIncluded up to $5,000Included up to $5,000
Accidental Loss or Damage
Malicious Damage / VandalismIncludedNot IncludedNot IncludedNot Included
FireIncludedNot IncludedNot IncludedIncluded
CollisionIncludedIncludedNot IncludedNot Included
Natural EventsIncludedIncludedNot IncludedNot Included
Theft or Attempted TheftIncludedIncludedNot IncludedIncluded (Theft Only)
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