Reviewer Photos & Videos
Great until you need to claim!!
Our home was broken into & car stolen, the claim process was long and time consuming. Many calls chasing up after budget to get car back. Today received letter to say we are no longer able to insure with them as classed as high risk! Seriously one claim After 15 years with them and now high risk! This is disgusting. Will never sing budgets praises again. Don’t insure with them, they do not value your loyalty.
Easy to understand, fast, convenient cover for my car. Best price around for my needs. Great friendly staff, exactly what I need in insurance. And no gimmicks. Loved the service provided xx
Good price and good experience with your insurance.Policy good value and easy to set up.This is first time with you guys and I am happy for now.Thanks you for cooperation
The reviewer stated that an incentive was offered for this review
Very happy with the process and particularly the dollar value Thankyou
So far I am loving that ease of Budget Direct. The online process is user friendly and well priced. Simple direct debit system that suits my budget and personal circumstances, Thankyou
Car and contents insurance
Iv always been happy with my car and contents insurance, also they handled my aggravated robbery at home very good, but I wasn’t able to get home and contents insurance because of the claim, I was disappointed in that and so have cancelled all my insurance policies and gone else where, apart from that my time with them was always good, although a lot of the operators first language is not English so it’s can be extremely hard to communicate on the phone
Brilliant customer service!
My policy was very easy to set up- the customer service was brilliant- The person we spoke to was very easy to talk to and answered every silly question I had!
Security of insurance makes me drive better
I didn’t have a car worthy of insurance so I lost my AAA rating but I purchased another car and as a fortnightly payment I could afford the extra premium and I now have peace of mind
Value for money
The quote we received was nearly half the price of the renewal for our old insurance.
It was easy to get a quote and then purchase online.
We are glad we shopped around.
Not good with the letter sent out also have sent photos twice and still saying they are not good enough
1) It was the only company I did call ,I think I should have tryed a different one . They are saying in a Letter that it's not going to be covered becaues of Hail damamge. I am going to try other companies.
2) No I haven't.
3) I have been with you for over one year with a other car
4) No I haven't it should be free .
they increased my car ins by $350 to $850
i told them i had 6 points on my licence
i was accident free for 25 years
had two low range speeding fines
they said i was a risk
so if you get points they may not pay a claim
So happy, Great Value!
I was so happy with this Policy so I am going to insure all of my cars with budget as it was so easy!
The sales rep was fantastic and honest !
Avoid at all costs
Long read but worth it. My experience.
My wife organised car insurance with Budget Direct as it initially saved us a bit of money, this however we regretted heavily not long after.
I read reviews of this company which warned that after making a claim they hike your premium, even if not your fault, this is 100% true. I ignored the reviews thinking to give the company a chance and it wont happened to me.
A lady hit me from behind last year, I was stationary at traffic light, I called to tell Budget Direct to notify them, who after that call th...ey increased my monthly cost by about $50 because I use the car for 'business' purposes which wasn't initially claimed. That was not all, they repaired our car, which left me with a additional approx $200 cost for car hire because the repair company took way too long to fix the car , i was told 1.5 weeks, took about 4- I am starting to think this was done on purpose so I can be out of pocket (read on and you'll see why).
Went in and smooth
Great value for money and easy to get set up.
Would highly recomend Budget Insurance if you looking for a new policy.
Geeat friendly people to work with.
Thanks for the experience.
Same benefits as others but a far cheaper premium
The policy was good value for money which attracted me to it over other policies in the market place it also offered me better market value for my car than others
Great service and personal experience
It’s good value for the policy even though I haven’t been with you for very long I even recommended you to my family and friends I will stay with you for a long time
The reviewer stated that an incentive was offered for this review
Love when something is in plain English and is simply a great product!
The process of buying the producer was simple to complete online. A great product at a great price. To have roadside assistance included for a highly competitive price, along with Comprehensive cover at a fantastic price.
Quote was good value and was competitive. Have had good service from staff. Have been with Budget Direct 3 years. Overall good experience and happy with what I have recieved.
very competitive rates
yes, yes was easy to set up...renewed 2001 wagon from apia car insurance. Been with budget direct more than 5 years. I did not require road side assist with budget.
Easy to deal with
Staff friendly and accommodating, procedures were easy to negotiate..
Of course there were a lot of mandatory questions that need to be asked and these can be tedious at times but I understand the purpose
Easy to purchase & looks to be good value for money. Have had no claims yet to report on service.
Good value and easy to set up.
No claims lodged so I cannot comment on service quality.
Newly joined, this year.
Ihave no more to say to get to 30 words.... this needs to be amended on your review.
Questions & Answers
Is their service on claims as bad as I am reading, don't feel safe being insured with them now!!!??
We currently have friends shopping round for car insurance.
They have asked us if they would be covered for mice damage to a car if they go with Budget Direct.
Does anyone have an answer re this issue?
Dont know about mice damage, but I got my dates wrong about a accident from 4 years ago and they wouldn't pay out accident, which is fine. But they cancelled my policy instead of letting me cancel. Now no insurer will let me take out a policy for 3 years due to having a policy canceled.
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