Very helpful & managed to get the insurance I needed.
Set up, friendly team member & have a great deal on my car insurance. I feel that I purchased the best option. I was offered roadside service, however, I already have this service from RACT. Many thanks.
Great insurance option
Suits my needs. I'm getting almost all the benefits compared to other insurance. It was easy to setup. I had the cover the day I got my car. This is the 1st time I have made the change. Hope goes well
Very happy indeed
Great service and product and I have now moved home insurance too
Was with Suncorp for 10 years so it was a big decision
We will now look at moving life insurance too
Much cheaper than my other insurance and Ive recommended it to everyone
Its great, cheaper than our other car insurance and helps us out heaps. Really easy to set up and Ive been recommending it to all of my family and friends.
I received a renewal, thought no thats a rip off, Budget Direct price was basically 60% off. All done on line, very easy. I thoroughly recommend Budget Direct to anyone looking for a competitive price on insurance
Absolute great service!!
Can't thank Budget Direct enough. Even though it was a bit if a long process, that's because my vehicle was in great condition & they wanted to give me more then market value. Thanks heaps Budget Direct for a pain free claims process, seriously can't thank them enough!!!
This is perfect
Very helpful, save a lot I love it. I will recommend my friends for this insurance. Please do not increase too much if change to new address in VIC of a good area.
Terrible insurance company ever
Lack of communication, 23days so far and car not fixed and waiting for an assessor. Claims department staff very rude specially tony. Still waiting for a manager to call me so I can put my complain. Worth insurance and would not recommend it at all. I was not at fault and still stuffing me around, call multiple times and still no solution
Excellent customer service representative
Excellent customer service representative. She was professional and informative. I'd been with NRMA for 20 years, just letting my insurance roll over. I've now saved $1000 per year on my insurances. Thanks to budget direct
Easy to understand
Good value, 35% cheaper than other insurance company. Lower excess as well by 15%. Friendly service from person i spoke to, so i hope it is the dame if i need to make a claim
Being held hostage by their rigid IT systems
I accessed their insurance policy portal to update my address on my 3 policies. I was shocked to see that a simple address change (literally moved down the road), resulted in a premium hike of over $100 on each policy. I contacted the agent and asked to cancel the policy. I cancelled the policy for the 15th November. Then I realised the address was still incorrect, so effectively, if I had a claim from now until the 15th Nov, I would be refused a claim as my address is not my current address. So I asked the agent to cancel the policy immediatel...y. She said she could not. I called another number, same thing, policy cannot be cancelled immediately. So now I am paying a policy I cant use, cant update and I cant cancel!!!! Thats really bad!!! I did another quote online and I found the same policy for $200 less. I am beyond frustrated!!! I'm basically paying something thats useless and nothing can be done? That is beyond frustrating!!!!!!!!!!!!!!!
Good customer service
It was good value, i just joined this insurance company and I got to mention JOHNNY That who I spoke to at a time, he Was so helpful, good customer service in professional way. Thanks Johnny!
Terrible insurance company
Insurance companies usually pay you all the remaining credit in your account, once you cancel your policy at any time. This guys however dont accept to pay any cent even if there is one whole month credit left in your account. Customer service is not helpful at all about it. I was charged $126 for only one day of last month. Stay away from this company. Go with some reputable companies instead.
Really good value and excellent service
I have been with bushet direct for 2 weeks now and have roadside assist I have not nade a claim as yet but I am very happy with the service provided by budget direrct the whole process of joining was easy and budget direct provides good service at a very cost effective price I am very pleased and glad to have joined budget direct.
Claire was absolutely wonderful went though everything - it is so good that call centre is in Australia.
I have only been with budget for a few weeks but have to say much better than my previous insurance company - I had to make a claim and Joise was great very patient with me.
its good Im happy you accepted me
I dont know I just started with you so I wouldnt know anything. Im just making up the time to use the words the world is beautiful love and peace laters yo
The reviewer stated that an incentive was offered for this review
Worst experience of my life
Had paid for my range rover to be Insured with budget however after trying to place a claim- they cancelled my insurance. FRAUDS. They take your money - then when the time comes to pay out - they do everything they can to get out of paying for it. Do your research. Budget means budget. They are scam artists of the lowest kind.
Simple and quick process
Along with ease of completion, the policy was also very competitive. Information was also readily available with the added assistance via the phone or web. I will now review all my current policies against Budgets deals.
Its a steal its a deal bloody good one
So happy with the the rate took a while to find you all done on line via a web site Im glad I shopped around , and it paid off big time now I tell all my friends about it most of them are with you car sticker too
The reviewer stated that an incentive was offered for this review
Cheaper than my last insurance
Easy to set up and a whole lot cheaper than my previous policy was easy to follow the information provided made my setting up a pleasure would recommend to friends
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|Category||Roadside Assistance Providers and Car Insurance|
|Contact Number||1700 700 027|
|Online Live Chat||Yes|
|Other Insurance Types Offered||Health, Home and Contents, Landlord, Life, Pet and Travel|
|Underwriter||Auto & General Services|
|Legal Liability Cover||Included up to $20 million|
|Roadside Assistance||Optional Extra|
|Reduced or Zero Excess Windscreen Cover||Reduced Excess Optional Extra|
|Choice of Repairer||Optional Extra|
|After Accident Care|
|Hire Car after a No Fault Accident|
Included, up to 14 days
|Hire Car after an Incident|
Optional extra, up to 14 days, up to $1,000
|Essential / Emergency Repairs||Included up to $500|
|Emergency Transport & Accommodation||$100 per day up to $300 in total|
|Hire Car after Theft|
Included up to 14 days, up to $1,000
|Child Safety Seats and Prams||Combined with Personal Effects, up to $250|
|Lock and Key Replacement||Included up to $1,000|
|New-for-old Car Replacement|
The earlier of 1 year or 20,000 km from original registration
|Pay As You Drive / Fixed Kilometre Discount||Not Offered|
|Personal Property Cover||Combined with Child Safety Seats and Prams, up to $250|
|Trailer & Caravan Cover||Trailer Only up to $500|
|Transit Cover||Not Included|
|Uninsured Motorist Benefit||Not Applicable|
|Accidental Loss or Damage|
|Theft or Attempted Theft||Included|
|Malicious Damage / Vandalism||Included|
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