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Budget Direct Comprehensive Car Insurance

Budget Direct Comprehensive Car Insurance

4.0 from 886 reviews

Reviews

Review distribution

5 star
525
4 star
147
3 star
38
2 star
18
1 star
158

rupertsadler7

rupertsadler7Launceston, TAS

  • 2 reviews

Very helpful & managed to get the insurance I needed.

published

Set up, friendly team member & have a great deal on my car insurance. I feel that I purchased the best option. I was offered roadside service, however, I already have this service from RACT. Many thanks.

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car Model2007-2010 Saab 9-3 Convertible
Claim MadeNo
See all answers

Great insurance option

published

Suits my needs. I'm getting almost all the benefits compared to other insurance. It was easy to setup. I had the cover the day I got my car. This is the 1st time I have made the change. Hope goes well

Value for Money
Customer Service
Timeliness
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelAudi Q5
Claim MadeNo
See all answers
Lee Buckingham

Lee BuckinghamSouth East Queensland, QLD

Very happy indeed

published

Great service and product and I have now moved home insurance too
Was with Suncorp for 10 years so it was a big decision
We will now look at moving life insurance too

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelGreat Wall Steed (V-Series)
Claim MadeNo
See all answers
Josh Morrissey

Josh MorrisseySouth East Queensland, QLD

Much cheaper than my other insurance and Ive recommended it to everyone

published

Its great, cheaper than our other car insurance and helps us out heaps. Really easy to set up and Ive been recommending it to all of my family and friends.

Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim DateNovember 2019
Claim ApprovedYes

Awesome experience

published

I received a renewal, thought no thats a rip off, Budget Direct price was basically 60% off. All done on line, very easy. I thoroughly recommend Budget Direct to anyone looking for a competitive price on insurance

Value for Money
Customer Service
Timeliness
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelBMW745i
Claim MadeNo
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Gurto

GurtoMid North Coast, NSW

  • 7 reviews
  • 1 like

Absolute great service!!

published

Can't thank Budget Direct enough. Even though it was a bit if a long process, that's because my vehicle was in great condition & they wanted to give me more then market value. Thanks heaps Budget Direct for a pain free claims process, seriously can't thank them enough!!!

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelFord Falcon Ute BA (2002-2005)
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
Claim DateSeptember 2019
Claim ApprovedYes
See all answers

This is perfect

published

Very helpful, save a lot I love it. I will recommend my friends for this insurance. Please do not increase too much if change to new address in VIC of a good area.

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelBMW X6 F16 M50d
Claim MadeNo
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George k

George kSydney, NSW

Terrible insurance company ever

published

Lack of communication, 23days so far and car not fixed and waiting for an assessor. Claims department staff very rude specially tony. Still waiting for a manager to call me so I can put my complain. Worth insurance and would not recommend it at all. I was not at fault and still stuffing me around, call multiple times and still no solution

Value for Money
Customer Service
Timeliness
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelMitsubishi Triton
Claim MadeYes
Claimant is the policy holder Yes
Claim DateOctober 2019
Claim ApprovedYes
See all answers

Excellent customer service representative

published

Excellent customer service representative. She was professional and informative. I'd been with NRMA for 20 years, just letting my insurance roll over. I've now saved $1000 per year on my insurances. Thanks to budget direct

Value for Money
Customer Service
Timeliness
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelMazda 3
Claim MadeNo
See all answers
New customer

New customerSouth East Queensland, QLD

Easy to understand

published

Good value, 35% cheaper than other insurance company. Lower excess as well by 15%. Friendly service from person i spoke to, so i hope it is the dame if i need to make a claim

Value for Money
Customer Service
Timeliness
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers

Dudleygb

DudleygbSouth East Queensland, QLD

  • 2 reviews
  • 7 likes

Being held hostage by their rigid IT systems

published
Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelHolden Barina
Claim MadeNo
See all answers

Good customer service

published

It was good value, i just joined this insurance company and I got to mention JOHNNY That who I spoke to at a time, he Was so helpful, good customer service in professional way. Thanks Johnny!

Value for Money
Customer Service
Timeliness
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers

Amin

AminSydney, NSW

  • 2 reviews
  • 1 like

Terrible insurance company

published

Insurance companies usually pay you all the remaining credit in your account, once you cancel your policy at any time. This guys however dont accept to pay any cent even if there is one whole month credit left in your account. Customer service is not helpful at all about it. I was charged $126 for only one day of last month. Stay away from this company. Go with some reputable companies instead.

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelToyota HiAce
Claim MadeNo
See all answers

Mauricio Pino

Mauricio PinoGreater Melbourne (Outer), VIC

Really good value and excellent service

published

I have been with bushet direct for 2 weeks now and have roadside assist I have not nade a claim as yet but I am very happy with the service provided by budget direrct the whole process of joining was easy and budget direct provides good service at a very cost effective price I am very pleased and glad to have joined budget direct.

Value for Money
Customer Service
Timeliness
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelToyota Camry
Claim MadeNo
See all answers
Michelle

MichelleSydney, NSW

Claire was absolutely wonderful went though everything - it is so good that call centre is in Australia.

published

I have only been with budget for a few weeks but have to say much better than my previous insurance company - I had to make a claim and Joise was great very patient with me.

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Car ModelToyota HiLux MK7.II (2008-2011)
Claim MadeYes
Claimant is the policy holder Yes
Claim DateNovember 2019
See all answers
Peter

PeterSouth East Queensland, QLD

  • 2 reviews
  • 1 like

its good Im happy you accepted me

published

I dont know I just started with you so I wouldnt know anything. Im just making up the time to use the words the world is beautiful love and peace laters yo

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


Manny54

Manny54South East Queensland, QLD

  • 3 reviews
  • 1 like

Worst experience of my life

published

Had paid for my range rover to be Insured with budget however after trying to place a claim- they cancelled my insurance. FRAUDS. They take your money - then when the time comes to pay out - they do everything they can to get out of paying for it. Do your research. Budget means budget. They are scam artists of the lowest kind.

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelLand Rover Range Rover
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
Claim DateOctober 2019
Claim ApprovedNo
See all answers

Simple and quick process

published

Along with ease of completion, the policy was also very competitive. Information was also readily available with the added assistance via the phone or web. I will now review all my current policies against Budgets deals.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo

Its a steal its a deal bloody good one

published

So happy with the the rate took a while to find you all done on line via a web site Im glad I shopped around , and it paid off big time now I tell all my friends about it most of them are with you car sticker too

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelFord Falcon BF
Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


Cheaper than my last insurance

published

Easy to set up and a whole lot cheaper than my previous policy was easy to follow the information provided made my setting up a pleasure would recommend to friends

Value for Money
Customer Service
Timeliness
Job Satisfaction
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelHolden Cruze JH (Hatchback) SRi Z-Series
Claim MadeNo
See all answers

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Details

CategoryRoadside Assistance Providers and Car Insurance
Contact Number 1700 700 027
Online Live Chat Yes
Other Insurance Types Offered Health, Home and Contents, Landlord, Life, Pet and Travel
Coverage TypeComprehensive
UnderwriterAuto & General Services
Legal Liability Cover Included up to $20 million
Roadside Assistance Optional Extra
Reduced or Zero Excess Windscreen CoverReduced Excess Optional Extra
Choice of RepairerOptional Extra
After Accident Care
Towing Costs Included
Hire Car after a No Fault Accident

Included, up to 14 days

Hire Car after an Incident

Optional extra, up to 14 days, up to $1,000

Essential / Emergency RepairsIncluded up to $500
Emergency Transport & Accommodation$100 per day up to $300 in total
Benefits
Hire Car after Theft

Included up to 14 days, up to $1,000

Child Safety Seats and PramsCombined with Personal Effects, up to $250
Lock and Key ReplacementIncluded up to $1,000
New-for-old Car Replacement

The earlier of 1 year or 20,000 km from original registration

Pay As You Drive / Fixed Kilometre DiscountNot Offered
Personal Property CoverCombined with Child Safety Seats and Prams, up to $250
Trailer & Caravan CoverTrailer Only up to $500
Transit Cover Not Included
Uninsured Motorist Benefit Not Applicable
Accidental Loss or Damage
FireIncluded
Theft or Attempted TheftIncluded
CollisionIncluded
Malicious Damage / VandalismIncluded
Natural EventsIncluded
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