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Budget Direct Comprehensive Travel Insurance

Budget Direct Comprehensive Travel Insurance

3.2 from 72 reviews

Reviews

(33)
(8)
(0)
(2)
(29)
  • Value for Money
    3.7 (40)
  • Transparency
    3.6 (38)
  • Customer Service
    3.4 (34)


Doesn’t cover cancelled flights

published

My partner and I missed our international flight home because a connecting domestic flight was cancelled due to a mechanical breakdown. We took a taxi for 12 hours on Indian roads but still missed the flight so we booked the next available flight with the same airline and and assumed we would be covered considering we paid for the most expensive ‘Comprehensive Insurance’.

But, we were told the flight and taxi fare are not covered in their premium package. I thought that was the whole point of travel insurance.

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 months
Claim DateDecember 2019
Claim ApprovedNo
Insurance Cover For:Adult
1 comment
Budget Direct
Budget Direct A.Budget Direct

Worst Insurance Company Ever

published

I was overseas when my father urgently needed to go to the hospital due to serious health issues, which unfortunately resulted in his death, hours before my flight was to leave. Budget Direct refused my claim to compensate my lost flight despite having had comprehensive travel insurance.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimMedical
Claim DateNovember 2019
Claim ApprovedNo
Insurance Cover For:Adult
See all answers
4 comments
Budget Direct
Budget Direct A.Budget Direct

I have also sent an email to the above email provided.

Daniel Hutanu

Daniel Hutanu

  • 2 reviews

Great value travel insurance

published

Easy to purchase, great value for benefits provided and it looks like the best on the market. Use it for overseas travel including sky activity. Fortunately for I did not have to use it.

Transparency
Customer Service
Value for Money
DestinationEurope and Middle East
Claim MadeNo
Insurance Cover For:Adult
See all answers
Crystal

CrystalGreater Melbourne (Outer), VIC

Really good. Peace of mind. Fortunately haven’t had to make a claim.

published

Reasonable and comparative pricing, however with great inclusions, very helpful customer service, clear and prompt when communicating over the phone. Super easy to set up, with email confirmation.
Felt peace of mind utilising reputable company. Have used other items, including car insurance..

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
Budget Direct
Budget Direct A.Budget Direct

Hi Crystal, Thank you for your feedback. We are pleased that the process was quick, easy and information provided in easy to understand terms. Our aim is to provide good customer experience within a timely manner.


The Hoskings from Geelon

The Hoskings from GeelonSouthwest, VIC

  • 2 reviews

Perfect for us

published

Set up was very easy and value for money. This is the 2nd time I have purchased travel insurance from you but have never had to make a claim thank goodness.

Transparency
Customer Service
Value for Money
DestinationNew Zealand
Claim MadeNo
Insurance Cover For:Adult and Senior
See all answers

Kris

KrisSydney, NSW

  • Verified customer

Easy straightforward

published

I selected this insurance because it covered personal and vehicle insurance. The insurance was easy to obtain and gave us peace of mind.
We didn’t need to make any claims so I can’t comment on any experiences in claiming.

Transparency
Customer Service
Value for Money
DestinationNew Zealand
Claim MadeNo
Insurance Cover For:Senior
See all answers

Pornpilai shutep

Pornpilai shutepGreater Melbourne (Metropolitan), VIC

Easy online, quick response

published

Easy set up, simply , quick response, price reasonable, price camparison with the others, cover is very good value, did not make the claims , so no experience , nothing to say about the claim, overall goods, will use again.

DestinationNew Zealand and Pacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover For:Adult

carol

carolGreater Melbourne (Outer), VIC

  • 3 reviews

Easy to work through

published

First time using Budget Insurance. Hopefully won’t need to use it. Will be reviewing cars/houses ins on return from overseas so will check you out Budget. Have 4 cars and 2 houses on same property

Transparency
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover For:Adult, Child and Senior
See all answers
1 comment
Budget Direct
Budget Direct A.Budget Direct

Thank you for your review Carol. We appreciate you choosing Budget direct to protect you on your overseas trip. Wishing you happy and safe travels!

Great travel insurance

published

Travel insurance was very easy to set up very competitive prices. Happy with the policy. First time purchasing this policy. Will no hesitation to use this company again for my travel insurance.

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
Budget Direct
Budget Direct A.Budget Direct

Hi Holly, thank you for your feedback. We are pleased to hear that you found the travel insurance suitable to your needs and a competitive price, as this is our aim.

Monique_95

Monique_95Central Queensland, QLD

  • Verified customer

Will never buy insurance from budget direct again.

published

Good value if they were to actually help you with a claim. They use Too many loop holes to get out of paying. This was first time buying insurance from budget direct and never again. I should have read other reviews. At least it’s a good learning experience.

Transparency
Customer Service
Value for Money
DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeNo
Insurance Cover For:Adult
See all answers
2 comments
Budget Direct
Budget Direct A.Budget Direct
Monique_95
Monique_95

No thanks, talked to someone online and over the phone already and was told two different things. Have the screenshots for proof. Will never recommend.


Rob W.

Rob W.Sydney, NSW

Easy is what I wanted and easy is what I got. Nice policy with what I needed cover for

published

Great value
No claim as yet to travel but feel no issues will occur
First time using this travel company as alway went via cbas personal credit card provider
Will use again if needed

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
Budget Direct
Budget Direct A.Budget Direct

Hi Rob, thank you for taking the time to write this review. We are pleased to hear that it was easy to set up and suitable cover for your travel needs. Wishing you a happy and safe trip.


Fraud, just plain take the money and run fraud

published
Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time3+ months
Claim DateOctober 2019
Claim ApprovedNo
Insurance Cover For:Adult
See all answers
2 comments
Budget Direct
Budget Direct A.Budget Direct
Margaret
Margaret

No you are not, you are sorry you are getting bad reviews and the truth is being exposed nothing more than that.


Tiffany P.

Tiffany P.Greater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified customer

emergency assistance not helpful at all

published

although prices were the cheapest, there is not enough support for enquiries during the trip. Our flight was cancelled due to a mechanical problem and we called the emergency hotline for advice on any claims possible. However someone who picked up said today was a sunday and we will need to speak to someone the day after for proper advice. It is just not reasonable that we have to wait till a week day for an answer when something like this happens. I will not buy again, even though it's one of the cheapest options, it's simply not worth it when something happens. Pick a company which has reliable 24/7 customer assistance!

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover For:Adult
See all answers

Daniel

DanielSouth East Queensland, QLD

  • Verified customer

Terrible claims process. Staff unable to actually apply the terms and conditions of the policy

published

Should have gone elsewhere.
After purchasing the insurance for a long around the world trip. The insurance policy said only US. Rang to complain, to be told an IT issue and it'll be fine. Glad I insisted they reissue it with the countries explicitly outlined.
Unsurprisingly, lodged a car excess claim and was denied as it was outside the US.
Sent the revised insurance certificate I had to insist on.
Then told breached the terms and conditions for a hire company I did not use.
I have sent off to their Independent Dispute Resolution team. We'll see whether or not I'll have to higher up.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimCar/Rental Hire Excess
Claim Resolution Time1-2 weeks
Insurance Cover For:Adult
See all answers
3 comments
Budget Direct
Budget Direct A.Budget Direct
Daniel
Daniel
Budget Direct
Budget Direct A.Budget Direct

Hi Daniel. Could you please send your details and information to travelhelp@budgetdirect.com.au and we can follow this up and have this looked into further.

Joe Armour

Joe ArmourSydney Surrounds, NSW

Fully comprehensive (not)

published

Beware when taking out fully comprehensive insurance with Budget Direct. I put in a claim for missing a flight because of a three hour delay and wont cover the cost of purchasing new flights

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 months
Claim ApprovedNo
Insurance Cover For:Senior
See all answers
3 comments
Budget Direct
Budget Direct A.Budget Direct
Joe Armour
Joe Armour
Budget Direct
Budget Direct A.Budget Direct

We do value your feedback relating to our types of policies, what they cover and your expectations of the policy. I can confirm we have received your email and will forward this to the appropriate department.

Andrew McGinty

Andrew McGintySouth East Queensland, QLD

  • 5 reviews
  • Verified customer

Budget by Name, Budget by service - steer clear

published
Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
Budget Direct
Budget Direct A.Budget Direct

Budget Direct Travel Insurance is fraud

published

It looks good when you first see their comprehensive travel insurance, but you will very quickly change your mind once you file a claim. They use every trick in book to delay your claim and it covers almost nothing. They make their own rules as they go along.

DestinationPacific Islands (e.g. Fiji, Vanuatu)
Claim MadeYes
Claim DateOctober 2019
1 comment
Budget Direct
Budget Direct A.Budget Direct

Terry

TerryEyre Peninsula, SA

How easy was this!!

published

If I could upload my text exchange with a friend, I would!! I had a swear word because it was so simple. This was so quick and easy and exceeded my expectations. And $400 cheaper than my other quote.

Transparency
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
Budget Direct
Budget Direct A.Budget Direct

Hi Terry, thank you for your review. We are glad to hear that your experience exceeded your expectation and the insurance was competitive for the cover you were looking for.


Cameron

CameronSydney

  • 4 reviews

WARNING: Comprehensive is not actually comprehensive

published
Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time3+ months
Claim DateAugust 2019
Insurance Cover For:Adult
See all answers
2 comments
Budget Direct
Budget Direct A.Budget Direct
Cameron
Cameron

Your reply lacks any customer service thus why I have taken this to the Australian Authority.


Sharon Cadwallader

Sharon CadwalladerRichmond-Tweed, NSW

Best price and service

published

The policy represented good value and was easy to secure. Whilst no claims were necessary it was reassuring to know that we were covered in the event of an emergency

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
Budget Direct
Budget Direct A.Budget Direct

Hi Sharon, thank you for taking the time to write this review. We are pleased to hear that the travel insurance provided you with peace of mind and easy to secure, as this is our aim.


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Questions & Answers

NICK

NICKasked

Why do you advertise and con people about your comprehensive policy when in fact it is not comprehensive at all. It basically covers nothing.
The con artist who owns Budget Direct should be behind bars.

No answers

Get an answer from our members and Budget Direct representatives


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