How easy was this!!
If I could upload my text exchange with a friend, I would!! I had a swear word because it was so simple. This was so quick and easy and exceeded my expectations. And $400 cheaper than my other quote.
WARNING: Comprehensive is not actually comprehensive
On a trip in Europe I had my 'business' bag stolen in Krakow Poland. It had over $3,785.67 of electronics (not hard when an iphone is $1,800). I received a police statement and lodged the claim.
After months of back and forth, the most this company is willing to offer is $1,200 to replace the items stolen when I bought comprehensive insurance. The reasons stated is 1) depreciation (which they will not provide me the depreciation schedule and none of the equipment was old enough where the resellable value would have been that low on th...e second hand market) and 2) there was an ambiguous $750 cap on all electronic items. The reason why I say ambiguous is because the product disclosure statement 'Luggage and Personal Effects^ $7,500, Including sub-limits for laptops, tablets, cameras and video cameras, mobile phones only $3,000'. At this point I stopped reading, but underneath that is 'Including single article limit/pair or set of items limit $750.' I don't believe anyone in Australia would agree that $750 is enough to cover a high quality phone, camera, laptop or any high quality electronic device. Anyway, STAY AWAY. I am submitting a further review to the Australian Financial Complaints Authority and recommend anyone in a similar position to do the same.
Best price and service
The policy represented good value and was easy to secure. Whilst no claims were necessary it was reassuring to know that we were covered in the event of an emergency
Value for money
Never used before would check them out again next time I travel- seemed to fit in with my plans just right- easy to load up online and pay for the cover
Comprehensive Travel Insurance? Rubbish!
We were considering a 'Comprehensive' travel insurance and chose the Comprehensive Budget Direct Travel Insurance as it provided the best "cover".
Our trip to New Zealand was delayed by one day due to adverse weather conditions. Virgin Australia amended the flights to the next day free of charge which was great! The only available flight to Queenstown was only available the next day, pushing our trip by an extra day.
We had to lose a day of accommodation, but had to pay an extra day which we thought + advised by other people in the airport + ...travel agent that it would be covered under "Travel Delay Expenses" - covered $100 per 12 hours delayed up to $2,000 with $0 excess. We paid $162 for the extra night accommodation, which would ideally be covered the 'Travel Delay Expenses' seeing as we the next flight available was 24 hours later ($100 per 12 hrs x2 = $200 covered). HOWEVER, because we didn't leave the country on the date intended, the policy did not cover those delayed expenses. Are you serious?! We couldn't leave the country. There was no other way to get to where we wanted to go on the same day! We even considered flying to another city and driving down but wasn't an option for the same reason. Never been so disappointed with a company before. We would never recommend Budget Direct/Allianz whoever it uses, based on this experience. Such a negative customer experience with this company, very unsatisfied. Didn't offer to help or provide a solution as a gesture of goodwill. Be careful if you're even considering them...
Your chances of having a satisfactory claim
I was considering getting a Budget Direct domestic insurance policy so I decided to check on what proportion of claims had satisfactory results. All insurance companies are happy to make it easy for you to pay them but some are quite reluctant to pay on claims.
So I counted the positive and negative results of travel claims recorded on Product Review by Budget Direct policy holders. 21 had positive results and 65 negative results.
Go figure your chances of a happy outcome if you have to make a claim. I am looking for another insurer.
This is the first time I've bought travel insurance through Budget Direct. Easy to purchase online. Had a medical claim which I submitted just after I returned home. It was approved in 24 hours and I had payment within 48 hours. Impressive service!
- Verified customer
I feel that Budget Direct is a scam
I gave them all the context of the claim. I attached all the receipts and they came back with: "Your policy does not have cover for delayed flights with 'crewing' reason".
My policy is their best one (Comprehensive). If my policy does not have, no other policy has too.
I feel like airline and travel insurance companies are aligned to say reasons that neither of them is responsible to pay.
JetStar says: use your travel insurance
Budget Direct travel insurance says: we do not cover
I feel deceived.
Schmick ads .... wait til something goes wrong see how Schmick they are then
Seasoned traveller always use travel insurance
First time budget direct never again ... quick quote and to take my money lodged a claim very legitimate as I had to cancel my trip
Budget Direct made it so difficult so much paperwork and banal re requests took them 4 months of pfaffing around to deny my claim
Just had another holiday used ANOTHER insurer and WILL never use budget direct again
I travel with a couple of girls and we always travel 10weeks plus so us 3 and anyone else who I can tell will NOT use this company
First time used travel insurance
Very easy website to use
Good value for money
Hope it lives up to our expectations
And no claim will be needed
Thank you Budget direct
Good value travel insurance
My recent International Travel Policy to New Zealand covered all the necessary items that I wanted insurance cover on and even more in some cases at a very competitive price. This is the first time I used Budget Direct. I did not need to make a claim.
- Verified customer
I recently purchased travel insurance for myself and my wife for a tour in China. Although we have travelled extensively in the past this was the first time that we used Budget Direct Travel Insurance. The web based application was straightforward and easy to to use. We had a small claim for medical expenses that was again easily completed online and dealt with quickly. The online chat service was extremely helpful when I requested additional information. We will certainly use Budget Direct Travel Insurance again and would highly recommend them to others.
Great & affordable!
Really easy to use website and received great value with my policy. 2nd time using travel insurance through budget and will be doing again!! Keep up the excellent and amazing work.
Service in a word - Comprehensive
Simple to establish one's required insurance cover.
Budget covered all my needs and the Rental Car Excess was better than the Rental Car offering.
Strongly recommend Budget Direct to all travellers.
Great easy to purchase travel insurance. We shave utilized this to travel to Europe . Always have a trustworthy insurer for travel insurance while traveling abroad . We haven’t made any claim but had peace of mind having covered
Just what I Needed!
When I compared for Travel Insurance against several others, Budget Direct offered everything I was after. I found it easy to take out the insurance online which was great for me.
Easy purchase travel insurance
First time user; Helpful staff, easy to set up, good value and coverage. Haven’t travelled yet so hopefully I’m as happy with it if I have to make a claim.
Never travel without insurance.
Peace of Mind.
You never no when you gonna need it.
Budget Direct is simple and easy to understand its policies.
I would recommend to family and friends to have travel insurance policies.
We're going overseas nect Marc 2020 again with whloe family hooing awe could get a better deal.
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