Budget Direct Gold Comprehensive Car Insurance

Budget Direct Gold Comprehensive Car Insurance

 Verifiedbudgetdirect.com.au
Budget Direct Gold Comprehensive Car Insurance
3.2

346 reviews

PositivevsNegative
56% · 195145 · 42%
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Claim Resolution Time
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
3.3
Customer Service
3.2
Timeliness
3.1
Job Satisfaction
2.9
Transparency
3.0

Reviews

346 reviews
Jess
JessHobart, TAS2 posts
  Gold Comprehensive

Worst insurance company!

If I could give 0 stars I would. The absolute worst experience we have ever dealt with, after paying so much money into this insurance company to trust my car would be insured if something happened they turn around and deny my claim multiple times after my car was stolen and property within the car stolen, my car is now costing me thousands to repair out of my own pocket.
Customer service were absolutely useless, rude, and not helpful. This company finds anyway to deny claims and take money from you.
They held my car in a holding yard once it was stolen for 3 months without telling me the outcome of what was happening with it, to then find out it was just being denied and they weren’t going to do anything.
Avoid this company!! Show details
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Sarah
SarahGreater Melbourne (Inner), VIC2 posts
  Gold Comprehensive

Renewal Prices Outrageous

Was a customer for years and then a few weeks ago my renewal came in at almost double the price. The only reason they gave was their costs had gone up however my boyfriends renewal came in at almost the same as he had paid the year before. Gave them a chance to reduce the price to a reasonable amount but they declined so I went and got a great deal with Coles Car Insurance. Highly recommend leaving Budget Direct as they don't care about your business and do not reward loyalty. Show details
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Luke S.
Luke S.South East Queensland, QLD
  Gold Comprehensive
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Laika
LaikaSydney, NSW11 posts
  Gold Comprehensive

Policy increases always way more than CPI

Just received my renewal. Been with them for years. No claims. Value of car decreasing but still get slugged with a 10% increase. Not happy! Show details
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Castro
CastroSydney, NSW
  Gold Comprehensive

Money hungry company

I wish I can give them zero star
I called them within the cooling off period to cancell my policy but they were closed
So I called them the next day and they told me you are a day late
They charged me for 21 days which is 155$
They only care about money
Bunch off thrives money hungry company stay yaway from them Show details
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Trish
Trish2 posts
  Gold Comprehensive

A great experience

Was a pleasure to work with got everything sorted got a great policy very professional everything was very smooth thank you Show details
Arthur
ArthurHunter Region, NSW2 posts
  Gold Comprehensive

Good insurance experience

Price was good and the information was easy to input. Show details
Value for Money
Customer Service
Timeliness
Job Satisfaction
Neil S.
Neil S.
  Gold Comprehensive

Budget knows me better than this

I already have a comprehensive car insurance policy with Budget. When I bought a new car & added a new policy I had to go. through. every. single. detail. again. My details, driving history, accidents etc. Every. single. detail. like I’m a new customer and they know nothing about me. Poorly done. Show details
Timeliness
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Paul B.
Paul B.
  Gold Comprehensive

Gold class service & Value!

Exceptional value from an insurance company that values its clients! Both my wife & I are now with Budget Direct. Show details ·  1
Robert John
Robert JohnGreater Melbourne (Metropolitan), VIC122 posts
  Verified Gold Comprehensive
Peter.
Peter.
  Gold Comprehensive

Pretty good

A good and easy process and a reasonable product, with good add ons Show details ·  1
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Alan W
Alan WSydney, NSW
  Gold Comprehensive
Customer Service
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Maree K
Maree KSouth East Queensland, QLD
  Gold Comprehensive

Helpful assistance

Two car insurances, my son and myself.
The lady that helped with my son’s insurance was excellent, patient, and helpful.
My insurance was great too. Show details ·  1
MinnieMouse
MinnieMouse6 posts
  Verified Gold Comprehensive
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Raj N.
Raj N.2 posts
  Gold Comprehensive

Don’t get it. Yes it’s cheap but there is a reason

My dad had minor front end crash. 6 MONTHS on the car is still not fixed. How any one can survive 6 months without a car? It took over a month to go from the assessment centre to a mechanic. Rang before Xmas and they said they’re just waiting on 2 brackets. Now they’re waiting on intercoolers. It’s ridiculous, this is the worst insurance company around. Show details
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Details

Compare all Budget Direct Car Insurance listings
CategoryRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car InsuranceRoadside Assistance Providers and Car Insurance
Other Insurance Types Offered Home and Contents, Life, Motorcycle, Pet and TravelHome and Contents, Life, Motorcycle, Pet and TravelHome and Contents, Life, Motorcycle, Pet and TravelHome and Contents, Life, Motorcycle, Pet and Travel
Coverage TypeComprehensiveComprehensiveThird Party Property DamageThird Party, Fire and Theft
UnderwriterAuto & General ServicesAuto & General ServicesAuto & General ServicesAuto & General Services
Legal Liability Cover Included up to $20 millionIncluded up to $20 millionIncluded up to $20 millionIncluded up to $20 million
Roadside Assistance Optional ExtraOptional ExtraOptional ExtraOptional Extra
Reduced or Zero Excess Windscreen CoverReduced Excess Optional ExtraReduced Excess Optional ExtraNot OfferedNot Offered
Choice of RepairerOptional ExtraOptional ExtraNot AllowedNot Allowed
After Accident Care
Hire Car after an Incident

Optional extra

Optional extra

Not Included

Not Included

Emergency Transport & Accommodation$200 a day up to $1000 in total$100 per day up to $300 in totalNot IncludedNot Included
Towing Costs IncludedIncluded: the reasonable cost of towing the vehicle if it is unsafe to drive as a result of the damage.Not IncludedIncluded
Hire Car after a No Fault Accident

Included

Included

Not Included

Not Included

Essential / Emergency RepairsIncludedIncludedNot IncludedNot Included
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot OfferedNot OfferedNot OfferedNot Offered
Hire Car after Theft

Included, up to $1,000

Included, up to $1,000

Not Included

Included, up to $1,000

Lock and Key ReplacementIncluded up to $1,000Included up to $1,000Not IncludedNot Included
Transit Cover Not IncludedNot IncludedNot IncludedNot Included
Trailer & Caravan CoverCaravan & Trailer up to $1,000Trailer Only up to $500Not IncludedNot Included
Child Safety Seats and PramsIncluded up to $500Combined with Personal Effects, up to $250Not IncludedNot Included
New-for-old Car Replacement

The earlier of 2 years or 40,000 km from original registration

The earlier of 1 year or 20,000 km from original registration

Not Included

Not Included

Personal Property CoverIncluded up to $500Combined with Child Safety Seats and Prams, up to $250Not IncludedNot Included
Uninsured Motorist Benefit IncludedNot ApplicableIncluded up to $5,000Included up to $5,000
Accidental Loss or Damage
Malicious Damage / VandalismNot IncludedIncludedNot IncludedNot Included
FireNot IncludedIncludedNot IncludedIncluded
CollisionIncludedIncludedNot IncludedNot Included
Natural EventsIncludedIncludedNot IncludedNot Included
Theft or Attempted TheftIncludedIncludedNot IncludedIncluded (Theft Only)
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