Budget Direct Gold Comprehensive Car Insurance

I WAS UNABLE TO SUBMIT MY CLAIM EVEN AFTER 6 ATTEMPTS. Absolute nightmare. Run away from it, as fast as you can. I tried to submit claim for a no-fault accident. I tried twice online, and 4 times through their call centre. It took 30mins each time, but the submissions didn't go through. Apparently they raised IT ticket, and told me they'll call… Read more

back. I heard nothing. When I called to check on it, they said they don't have any history of any past submission or IT ticket whatsoever. So, I was asked to raise the claim request AGAIN. It took 1 hr, and STILL DIDN'T GET SUBMITTED.

All the Customer care reps were absolute nightmares with 0 empathy. So, it's been 6 days since the accident and the claim is still NOT SUBMITTED. So decide for yourself- is it worth the cheap premium?

I lodged a claim and paid the excess in December and 6 weeks later am still waiting to be reimbursed for repair costs I paid upfront. I sent copies of the invoices I paid, but then was asked to take my car in to be inspected. I booked the inspection, sent photos of the car, then received a call saying the inspection was not required, but further… Read more

evidence of paid invoices was required. So I cancelled the booking for the inspection and immediately sent through the additional requested evidence. That was sent almost 3 weeks ago now and I’m still waiting to be reimbursed (the amount is less than $300!!!!). Poor communication, very disorganised - I don’t know what’s happened with Budget Direct but I have previously lodged claims under my Home and Car insurance policies (prior to 2020) and never had any issues. This experience has been frustrating and I am eagerly waiting for this claim to be resolved so I can switch to a different insurer.

I am very disappointed with Budget Direct. My son is a leaner driver and is on a policy with my wife and I who are rating 1 drivers. We pay a larger premium for him to be on our policy. He had a very minor accident while under my supervision. We… Read more

reported it to budget direct to make them aware but did not follow through with a claim as the damage was very minor and we could cover it. When the policy came up for renewal they refused to renew because they deemed him a high risk. Remember we did not make a claim. He is no higher risk than another other learner driver. This is a very greedy organisation that desert young Australians while learning to drive. They take our higher premiums but then when they think there is a minor risk of delving into their pockets they opt out. Un-Australian and very greedy and disappointing.

I raised an official complaint with Budget Direct but it fell on deaf ears. They will not allow us to renew our insurance because of a younger learner driver having a minor accident in the last twelves with no claim. They are not interested in supporting customers just lining their pockets with policies with minimal risk of claims.

After buying a car, I called 1300 306 560 to find out how to transfer and upgrade my existing Budget Direct policy to the new vehicle. Rebecca had it sorted out in no time. Friendly and super well-organised she had the right cover for me and everthing set up for a smooth transition. Impressive! Show details ·  1

The policy was easy to purchase although it wouldn't let me change the start date. I had to ring to change it, the customer service representative was most helpful and friendly, he quickly rectified the problem. The policy is very competitive and good value. Show details ·  1

Got a excellent deal including hire car for comprensive insurance the next day got a call from their representative for a much better deal. Loved the service and had a slight problem and called thier support team and problem got resolved in 2 mins thanks to ntokozo. Overall, lovely experience from Budget Direct. Will keep updating in the future Show details ·  1

If you hold a policy with Budget Direct, be prepared for persistent and excessive contact during the claims process. You may receive repeated messages over an extended period, while practical progress remains limited. Car rental arrangements can be prolonged week after week, yet there appears to be little meaningful action or clear commitment. Additionally, the policy is not inexpensive, making the overall experience particularly disappointing. Show details

Had already completed via website but rang with a question and had to go over EVERYTHING again which was unnecessary and total waste of time. Lots of background noise made it difficult to hear at times. Otherwise all good Show details

Don't be fooled by its word, it's not budget at all, they will mess you around as much as possible so you'll just give up the fight and.cave in. I was hit while I was not in the car, hit n run. I reported to police same day and to insurance, someone called in to say they hit the car, great I received name and car registration from police, not… Read more

good enough for budget wanted her adress or I'll pay $800 excess, it took me 4 weeks 14 phone calls and I got the address, something budget could have got easily, still waiting since October 20th for settlement for very minor scratches and a 10 cent size dent. Never again with this company. I have a a Gold fully comprehensive cover and treated like this.

I made a claim where I was not responsible for the accident. I have had this insurance with Budget direct for 12 years and this was my first claim. I had a choice of repairer (in Miranda) but BD would not accept his quote and sent me to another one at Parramatta. BD then rejected Parramatta's claim and send me back to the Miranda one. Finally the… Read more

car got fixed and I was told there is no further action required on my part. With this experience, at renewal, I moved to another insurer.

So far BD have contacted (txt, email) me 10 times saying I missed the Miranda appointment. I called back, emailed, texted back - no impact. BD randomly called and wanted me to verify my id by giving my personal details which I refused as I did not know who was calling.

Does anyone know how to deal with pathetic service providers who keep wasting their and our money and patience.

I would have given 5 stars but the wait time for roadside assistance is way too long. Twice now we have called and ended up paying for a private company to come out instead. Show details ·  1

Really disappointed with the service I received on making a claim. I am told there are only 3 repairers for the whole area north of Perth that I can use. The furthest north being in Balcatta, not very far north at all. The repairer cannot schedule any work for 3 -4 weeks even if parts are available. The only option I am given is to be paid out… Read more

for the claim, and every time I phone I am required to listen to an extremely long recorded message. No idea how this company win any awards.

I'm writing review on behalf of my brother. Someone hit his car from back while it was parked on street . Its been more than a month so far . Even after numerous complaints to Budget Direct & after numerous conversations the issue hasn't been solved yet. Dragging towards lots & lots of weeks my time is wasting for nothing & its creating me huge… Read more

inconvenience without having my car in my brother's day to day life. Regretted a lot why he's with budget Direct when things takes too long to sortout. Please sortout the issues urgently & please don't take advantage of his goodness.

Paid for gold comprehensive car insurance, that clearly states on multiple places on their website that car hire is included if you are at no fault accident. When need to claim they deny that this is included. Car was also maliciously damaged with police report. Repairs to the car will take 3 months. Completely misleading advertising. Completely… Read more

devoid of assistance. Complete rip off. Phone customer service claims staff were obstructive. No email reply when asking for further information or options for quicker repairs as she promised. Would not provide me with info who I could make a complaint to when asked for manager. I will be taking to the AFCA and the ACCC

My friend was insured with the budget direct and he parked his car Infront of his home and some other car came and accident his car and he straight away call budget direct and made claim but they haven't approved his claim yet and getting him to go through stress situations. After looking him closely I decided to withdraw my policy from budget… Read more

direct and 3 of my friends also doing the same.

I try my best to spread the negligence of budget direct to as many people as I can.

This is the worst insurance which no one should be insured.

Worst service not at all value the concern of the policy holder. It’s been almost 3 weeks I lodged the claim but they haven’t started investigating about the accident And very negligent answers. Making the policy holder stressful with their behaviour. The day I bought the policy I was with full hopes but now very regrettable about insured with the budget direct. Show details

My friend’s car got hit by someone while he parked next to roadside parking. He hasn’t got the replacement car neither he got no response from the insurance company. He is uber driver surviving on the car but he hasn’t got the car back from them even after a month. I think this is no good car insurance company to be honest. I had an other friend with other car insurance, he got car three times hit by someone or vice verse in less than week. Show details

Very patient and friendly assistant, explained everything to me in detail. Very happy with the quote. I’ve been with budget direct for some years now, never had to make a claim but if I ever do I trust that the process will be quick and easy. Show details ·  1

Very disappointed with the claim which is in progress. Claim raised on 18 April and till now they haven't provided an outcome. Their poor internal communications is causing frustration and delay to the overall processing. Assessor not going through case notes and assigning the vehicle to same repair who refused to repair due to air bad deployment.… Read more

Raise a complaint but it just a process on paper, no real progress they can make. I would give zero stars if there is an option. Have been with them for 6 yrs and never gonna consider them in future for all my insurance needs.