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Budget Direct Gold Comprehensive Car Insurance

Budget Direct Gold Comprehensive Car Insurance

3.3 from 24 reviews

Reviews

(12)
(2)
(0)
(0)
(10)
  • Value for Money
    3.1 (17)
  • Customer Service
    3.1 (17)
  • Timeliness
    3.2 (13)
  • Job Satisfaction
    2.8 (12)
  • Transparency
    3.1 (16)
Amon

AmonGreater Melbourne (Inner), VIC

Absolute Dogs!!

published

These people are absolute dogs. Don’t care about you or your situation. Took over 6 weeks to resolve a claim and over 20 hours worth of phone call.I also have a newborn baby and had to use my wife's car and my family was stuck at home. They said they didn’t give a damn about my situation. I was left in the dark the whole time. Had to track down different departments myself. Was told false information by a nob end called [name removed] in the claims department. Would definitely not recommend these dogs!!

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time3+ months
Claim DateJanuary 2020
Claim ApprovedNo
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Adds terms and conditions including extras after

published

Budget direct added an additional extra because I'm under 25, this was not mentioned anywhere before I got the insurance. It does not make sense. How can a listed driver be made to pay additional excess for something the company already knows.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
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David

David

  • 3 reviews
  • Verified customer

What a joke! 0 stars

published

I updated my address and realised I made a small window chip claim 3 years ago, added it into my policy for transparency and my insurance premium went from $2000 to $4000 annually. Wow, what a joke? Then the guy said 'oh ill try and do something about that'. If that's what you think you can do off the bat with peoples policies then you're unethical.

Customer Service
Transparency
Value for Money
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelTesla Model 3
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TDevil

TDevil

  • 2 reviews

Useless when needed

published

Had a major accident, didn't even tow my car for two weeks. And were very slow and using every excuse possible to reject the claim. Changing insurance as soon as I can.

Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
Dipal

DipalGreater Melbourne (Metropolitan), VIC

Worst insurance company to deal with

published

They very nice and polite to give policy. But ones you lounge a claim one of worst company to deal with they give even appointment to look car after 1 month atlist. They after take woke to look car just assume how long they will to fixed car. Forever.
Can some one help for what I need to do with fight with this fake people.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
See all answers
Mol

MolSunshine coast

Best ever insurance

published

Budget direct are friendly informative and are the best insurer they get things done quickly and also there prices are good no other insurance is as good as budget direct i would highly recommend!

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers
Pumpkin

PumpkinMelbourne

  • 4 reviews

Great price perfect cover

published

Yes my policy was easily set up and the quote that I was given was less than I thought it would be so one happy customer. Thanks would highly recommend to others looking for a good insurance quote.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHolden Ute VE (2007-2013)
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Kelly

KellyGreater Melbourne (Inner), VIC

  • 3 reviews

Was able to add another vehicle and do everything online

published

I purchased a new car and sold my old one and all within a few minutes I was able to setup my insurance for my new car, cancel my old one and receive my remaining refund and transfer my roadside assist. By looking up my Rego, it was all pretty straight forward without having to know all the standard features and specifications of my new car. This was all online as well, so could do it at anytime that was convenient. Was cheaper than all other quotes too, so very easy. I've made no claims so cannot comment from that perspective.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelMazda CX-5 KF Akera AWD, 2.5L Turbo Petrol
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Claire W.

Claire W.South East Queensland, QLD

Regrettable session to insure with them.

published

The company will only accept suitable candidates according to there criteria which is complete b.s. I signed up last year for gold comprehensive and it wasn't until someone millesiously damage my car with a key I claimed for the first time, not only did I have too payout my insurer to get it repairs they refuse to renew my policy and use there criteria exclusion as an excuse. I did not do a thing wrong and yet they leave me a letter in the mail dictating I do not fit there criteria no other reason was given. I do NOT recommend budget direct and I do not recommend you insure with them in any way they will b.s. you about there criteria when they have received enough money out of you.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time3+ months
Claim DateJune 2019
Claim ApprovedYes
Car ModelMazda 3
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Robbie S

Robbie SGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Car Theft Claim Rejected - Insurance not worth the paper its written on

published
Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
Claim DateDecember 2019
Claim ApprovedNo
Car ModelToyota Kluger GSU40R
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Great policy

published

Very easy online policy to fill out except for your proof of rating 1 upload hard when it’s on email and you are trying to take a photo of it

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Nadine

NadineCanberra 2600, ACT

  • 2 reviews

Happy with Budget Direct's Golf Comprehensive Car Insurance New Policy saved half what I have been paying.

published

Policy was easy to implement.
Pricing is excellent.
Loved the self inspection process.
Changed as I have saved money from previous company.
Customer service and communication was excellent.
Very happy new customer.
Thank you for great pricing.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelMitsubishi Lancer
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Alex

AlexPerth, WA

Absolutely ridiculous customer service

published

Absolutely terrible customer service. They do nothing they promise and any offers such as gift cards and vouchers are not honoured. You have to through calls after calls and still nothing is ever done.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHolden Commodore
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Lyn

LynNorth Western Region, NSW

Good value

published

Purchased five policies. Good value for money. Will be purchasing more in 2020 and encouraging others to purchase from Budget Direct. Did take a little while to set up online. Looking forward to using Roadside Assistance if the need arises.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Herb

HerbGippsland, VIC

  • 2 reviews

Good price happy life!

published

Very happy with price of policy and the lady was very polite cheers , dont no what else to say, really dont no what else to say just making up 30 words

Customer Service
Transparency
Value for Money
Timeliness
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota Landcruiser 80
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Steph

StephGreater Melbourne (Metropolitan), VIC

  • 3 reviews

More value than others

published

Yes it is cheaper than my previous insurance. But it has some catches too. It doesn't have road side that which is not an issue for me as my car dealer includes that. Additional driver who dont live in the same address will have more excess if claim. My previous policy doesnt have that. But all these are acceptable to me as long i i could save my monthly repayment.

Customer Service
Transparency
Value for Money
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelKia Carnival YP (2015-Present)
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The reviewer stated that an incentive was offered for this review

Joan Dominique M.

Joan Dominique M.Greater Melbourne (Metropolitan), VIC

Very slow process for claims!

published

It has been over 2 weeks since the claim was made but it still has not been processed despite repeated calls and emails for follow-ups. Until now, we are still waiting.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder No
Claim DateOctober 2019
Claim ApprovedNo

Simple and easy to swap car insurance online, good value.

published

First experience with Budget direct. Simple and easy on line to insure, good value and hopefully easy to claim if the worst occurs. The technology to transfer previous insured details is excellent and easy to use

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota Prado J120
See all answers
Albert K.

Albert K.Sydney, NSW

New era is private insurance

published

Not only is Budget Direct competitive its clearly cost effect. Do not waste your productive time in searching for a better deal. If you are a claim free customer then Budget Direct is the wise choice.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Ocean86

Ocean86Richmond-Tweed, NSW

Great service and excellent gold coverage

published

Easy to submit application, online car inspection was great and very affordable full comprehensive coverage. Excellent customer service & reliable coverage. It was Easy to set up my new policy and direct debit from my bank account monthly all online.

Customer Service
Transparency
Value for Money
Timeliness
Job Satisfaction
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelVolkswagen Golf 7 (Hatchback) 92TSI Comfortline
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