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Bupa Pet Insurance Ultimate

Bupa Pet Insurance Ultimate

1.1 from 7 reviews · View Statistics

Pet Insurance Buying Guide

If your dog or cat becomes sick, pet insurance can help get the treatment they deserve. For a better idea of how pet insurance works, continue reading so you can make an informed choice.

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Reviews

1.1

7 reviews
5
(0)
4
(0)
3
(0)
  • Value for Money
    1.4 (5)
  • Transparency
    1.4 (5)
  • Customer Service
    1.7 (6)
  • Claim Resolution Time1-2 weeks (2) and 2-4 weeks (4)
  • Claim ApprovedYes (1) · No (3)
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Franc

FrancGreater Melbourne (Outer), VIC

  • 2 reviews
  • 8 likes

Bupa pet insurance- don’t sign up

published

Made a claim for about $1000 refund was $57 better stay away from this company.
Customer care not helpful and have to be on the phone waiting for hours to be answered.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time1-2 weeks
Claim DateJuly 2020
Claim ApprovedNo
See all answers
1 comment
Bupa
Kristina E.Bupa

Not worth it

published

I chose the 'ultimate' cover as it states it covers up to $20,000 annually , along with the added routine care package, and pay $80.00/month. Unfortunately this insurance doesn't cover as much as they state, it only covers $250.00/year (including de-sexing, as they gave no money back for that). Whenever i ask why claims I made had a nil benefit they say it's exceeded the limit of coverage. I'm not sure what I'm paying $80.00/month for if it's not covering parts of my vet bills, especially if it didn't cover the de-sexing operation at all. I'll be shopping around for another pet insurance provider, if this is all you get from their 'ultimate'/best package, but until then I'm stuck with them.

Incentivised ReviewNo
Claim MadeYes
Claim Resolution Time2-4 weeks
Dane H.

Dane H.

  • 2 reviews

Pathetic

published

Worst pet insurance ever paid for ultimate cove and my pet had an accident and had to be rusjed to the vet. Later on we were told that he wasn't covered for accident even though it stated in his policy it was. Stay away from Bupa pet insurance.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time2-4 weeks
Claim ApprovedNo
See all answers
Pet Insurance

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Nicole P

Nicole P

  • 2 reviews
  • 1 like

Absolute rip off

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets2 pets
Pet Type(s) InsuredCat and Dog
Claim Resolution Time2-4 weeks
Claim DateDecember 2019
Claim ApprovedNo
See all answers
Lisa L.

Lisa L.Darwin, NT

  • 2 reviews
  • 1 like

The worst customer service

published

I have Bupa health insurance and pet insurance for Many years. The customer service you receive from Bupa health is fantastic and the cover they provide is excellent but Bupa Pet Insurance is the complete opposite. Bupa should be ashamed of the customer service Bupa pet (pet sure) staff provide. I wish I insured else where for pet insurance. I would not recommend Bupa Pet Insurance.

Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time1-2 weeks
See all answers
JamesP

JamesPGreater Melbourne (Outer), VIC

  • 7 reviews
  • 1 like

Ordinary - but they all are

published

They were generally polite and helpful when I had contact with them (never made a claim), however, price increases every year, which you expect, but then just recently they increased the premium by 25%!!!

That is just gouging, in my opinion, so I cancelled my policy and decided I will take responsibility for my dog and keep them all out of the picture.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
Marisha R.

Marisha R.Perth, WA

  • 2 reviews

Disappointing - Pet Insurance Customer Service

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time2-4 weeks
Claim DateJuly 2019
Claim ApprovedYes
See all answers
See all Bupa Pet Insurance reviews

Questions & Answers

Sorry, there are no questions about Bupa Pet Insurance Ultimate but you can read 3 questions about Bupa Pet Insurance.

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Details

Compare all 3 Bupa Pet Insurance
CategoryPet Insurance
Other Insurance Types Offered Car, Health, Home and Contents, Landlord and Travel
UnderwriterHollard
Annual Benefit Limit$20,000
Amount of Vet Bill Covered Up to 80%
Minimum Pet Age 8 weeks
Accidental Injury CoverIncluded
Illness CoverIncluded
Routine Care CoverOptional Extra
Tick Paralysis$1,500
Emergency Boarding Fees$1,500
Lifetime Cover Optional Extra
Cooling Off Period21 Days
Consultation Fees$300
Cruciate Ligament Conditions$2,600
Waiting Period for Illness 30 Days
Compare all 3 Bupa Pet Insurance

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