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Bupa Pet Insurance Ultimate

Bupa Pet Insurance Ultimate

1.2 from 5 reviews

Reviews

(0)
(0)
(0)
(1)
(4)
  • Claim Resolution Time2-4 weeks (3) · 1-2 weeks (1)
  • Claim ApprovedYes (1) · No (2)
  • Incentivised Review Yes (0%) · No (100%)
  • Transparency
    1.5 (4)
  • Customer Service
    1.8 (5)
  • Value for Money
    1.5 (4)

Pathetic

published

Worst pet insurance ever paid for ultimate cove and my pet had an accident and had to be rusjed to the vet. Later on we were told that he wasn't covered for accident even though it stated in his policy it was. Stay away from Bupa pet insurance.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedNo
See all answers

Nicole P

Nicole P

  • 2 reviews

Absolute rip off

published
Value for Money
Transparency
Customer Service
Number of Pets2 pets
Pet Type(s) InsuredCat and Dog
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateDecember 2019
Claim ApprovedNo
See all answers
Lisa L.

Lisa L.Darwin, NT

The worst customer service

published

I have Bupa health insurance and pet insurance for Many years. The customer service you receive from Bupa health is fantastic and the cover they provide is excellent but Bupa Pet Insurance is the complete opposite. Bupa should be ashamed of the customer service Bupa pet (pet sure) staff provide. I wish I insured else where for pet insurance. I would not recommend Bupa Pet Insurance.

Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time1-2 weeks
See all answers
JamesP

JamesPGreater Melbourne (Outer), VIC

  • 6 reviews

Ordinary - but they all are

published

They were generally polite and helpful when I had contact with them (never made a claim), however, price increases every year, which you expect, but then just recently they increased the premium by 25%!!!

That is just gouging, in my opinion, so I cancelled my policy and decided I will take responsibility for my dog and keep them all out of the picture.

Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeNo
See all answers

Marisha R.

Marisha R.Perth, WA

  • 2 reviews

Disappointing - Pet Insurance Customer Service

published
Value for Money
Transparency
Customer Service
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateJuly 2019
Claim ApprovedYes
See all answers

See all Bupa Pet Insurance reviews

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