Worst pet insurance ever paid for ultimate cove and my pet had an accident and had to be rusjed to the vet. Later on we were told that he wasn't covered for accident even though it stated in his policy it was. Stay away from Bupa pet insurance.
Absolute rip off
I had to give one star rating because there are no 0 star rating. Incredibly disappointed in this product. I made a claim for my dog who had what appeared to be an allergic reaction. Took her to the vet on a fine Sunday morning and thought no worries you have pet insurance. $190 plus dollars later my dog was on the road to recovery and I made my claim. I did it submit case notes from the vet and was then informed that it would take a month for any results of their decaying to pay. Today I got the good news! Despite having the top cover f...or my pets I would not be given a refund because it would exceed my yearly entitlement for my policy. Needless to say I cancelled today. Total rip off. I will also be reviewing my own Bupa health insurance and after over 20 years with them will most likely leave.
The worst customer service
I have Bupa health insurance and pet insurance for Many years. The customer service you receive from Bupa health is fantastic and the cover they provide is excellent but Bupa Pet Insurance is the complete opposite. Bupa should be ashamed of the customer service Bupa pet (pet sure) staff provide. I wish I insured else where for pet insurance. I would not recommend Bupa Pet Insurance.
Ordinary - but they all are
They were generally polite and helpful when I had contact with them (never made a claim), however, price increases every year, which you expect, but then just recently they increased the premium by 25%!!!
That is just gouging, in my opinion, so I cancelled my policy and decided I will take responsibility for my dog and keep them all out of the picture.
Disappointing - Pet Insurance Customer Service
I have been a member with Bupa Health for years and also have my car insurance with them so I obviously looked at Bupa Pet Insurance when we got our puppy.
Went online and got a quote which I thought was reasonable as we got the highest cover of $20,000 and was $90 a month. We made a claim in the first year and although you had to pay upfront and we did need to ring Bupa once to ask about our refund all was okay.
Bupa automatically renewed our policy in July and our repayments jumped to $110 a month, I went online and tried to get a new quot...e to see if it would be the same as what they bumped me up to and to my surprise I could get the exact policy for $80 a month so I called Bupa and explained that I could get the same policy $30 a month cheaper than what I currently paid to which I was told this is for new customers and their policies will go up after a year, I asked do Bupa not look after customers which have been with them for multiple years and explained I had my health and car insurance with Bupa to. I was told there is nothing they can do apart from lower the covered amount to $12,000 to make it cheaper. I asked if I am able to cancel my policy which I was advised I can cancel at any time so I said I will look in to a new insurance company and call them back to cancel. In the meantime I had also submitted a claim for my dogs 1 year vaccination which Bupa paid us back $80. Last month I called Bupa to ask if I could lower the covered amount to $12,000 to which I was now advised I cant because I have made a claim and have to keep that cover for the year, I asked to then cancel my cover and was told again I cant because I made a claim and if I want to cancel I need to pay the complete years amount. I explained I wasn't advised this previously and was told that's the way it is. The man was very rude and clearly didn't care. I will be leaving Bupa as soon as the next year is out and already moved my car insurance and looking at new insurance providers for my health care. I would not recommend Bupa Pet Insurance at all!!!
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