2,979 reviews
- Pre-Construction
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- Post-Construction
AI reviews summary
Pros
Cons
Verdict
Overall sentiment towards Burbank is divided between highly positive pre-construction experiences and occasional frustrations during administration and post-handover stages. Many clients praise the professionalism of individual sales consultants and the smooth coordination experienced during colour and electrical selections at the design studio. Conversely, a subset of customers highlights challenges with slow administrative turnaround times and difficulties in resolving warranty or maintenance issues after moving in. Prospective clients may benefit from establishing clear communication channels and thoroughly documenting all variations and expectations throughout the build.
Excellent service from Alycia today. Very helpful with her patience, input and guidance - much appreciated. 3 service experiences sofar from Burbank and all have been excellent - Trent in Sales, Linda in Contract Presentation and now Alycia in Interior Design Show details
Impressed with the build from start to finish, wasn't expecting such a better than i thought result, very prompt, punctual and the communication was very strong throughout the journey, can't complain at all loved it Show details
We had a very positive experience with Burbank’s Brisbane Edge Studio, particularly with Marissa and Hayley. Marissa was extremely professional, patient and committed to exceeding our expectations throughout the colour selection process. She was very accommodating with our questions, back-and-forth communication and minor changes, making the… Read more
process smooth and stress-free.
We also appreciated Hayley’s expertise and professionalism in guiding us through the electrical selections. Both were knowledgeable, approachable and genuinely focused on helping us achieve what we wanted.
Burbank offers a great range of high-quality colour, material and electrical options at reasonable prices. A special thank you to Marissa and Hayley for their outstanding service and support.
Reviews with attachments
It’s been a journey to remember with Burbank for the past two year. The council didn’t make the job any easier, but Burbank helped me through all the tough time. My home finally finished this month, and it’s definitely worth all the effort. I had the incredible support from Akshay since day one. He adjusted the layout to fit the size of my land… Read more
perfectly. Unlike a typical sales person, Akshay also helped me throughout the building process, so if you are building a house with Burbank, definitely ask for Akshay. Matt, the site manage, is professional and got the job done on time. All my friends commented that the house has definitely better quality than the bigger players in the business. So, I’m happy that I went with Burbank.
I don’t even know where to begin, Lisa K has been our customer care coordinator for what feels like a lifetime now. 9 months of managing our stress, managing our changing build plans, managing the ups and downs and accomodating our very picky needs and desires, all with a friendly can-do attitude and a smile. As first time home buyers, we are not… Read more
only uneducated in the process, but very anxious and eager. Lisa handled our feelings and demands with such kind and genuine care as well as explaining things to us in ways we understand; and if she didn’t have the answer on hand, she always endeavoured to get the answers for us in a timely manner. When it came time to pass us on to the construction team, Lisa went further than the extra mile and organised for handover to happen a day earlier than first planned so it would be ON my birthday as a birthday present from her and the Burbank team. That’s above and beyond customer service right there! If we ever build another home, we will absolutely make Burbank Homes our first point of contact, and we will ask for Lisa K again.
"If you’re on the fence about booking a color selection consultation, do it! Marissa and Hayley and the team were knowledgeable, patient, and truly understood the vision we were aiming for. They provided fantastic recommendations while still making sure the space felt like us. The palette looks stunning together, and the whole session felt so seamless. 5/5 stars!" Show details
We had an excellent experience at the Burbank Edge Studio with Chloe Downes and Hayley Tupaea. Chloe was extremely helpful with our colour and material selections. Her professional advice and expertise made it much easier for us to choose a beautiful, well-coordinated colour palette for our new home. Hayley guided us through all the electrical… Read more
selections clearly and professionally. She explained the available options, answered all our questions and provided practical advice based on our needs.
Thanks to their knowledge, preparation and expertise, we were able to complete the entire selection process smoothly in approximately three hours. Both Chloe and Hayley were friendly, patient and professional throughout the appointment.
We are very happy with our experience and highly recommend the Burbank Edge Studio team.
Very professional team: Maks, Linda, Kate, Kristine and Matt could not be more helpful and patient with us. If you want any build, there are a lot of builders to choose from but if you want a builder to trust and a home to be proud of, go with Burbank. Show details
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We recently completed our home build with Burbank and had a very positive experience from the initial planning stage through to handover. Our Sales Consultant, Akshay Guleria, was excellent from the beginning. He helped us select a floor plan that suited our irregular-shaped block while considering our family’s requirements. He also supported us… Read more
with structural modifications to the standard plan while keeping the overall cost close to our budget. Akshay remained accessible throughout the build and regularly checked in on the progress.
During the pre-construction stage, Frenil Gandhi (Customer Care Coordinator) and Daniella Chretien (Colour Consultant) supported us through the contract and colour selection process. Frenil was very prompt with paperwork and helped clarify the contract terms and conditions. Daniella provided great guidance with our electrical selections and colour choices. The only area we felt could be improved was the Edge Studio experience, which could be more organised and family-friendly.
Our Site Supervisor, Thomas Hajko, was outstanding throughout the construction phase. He kept us updated at every stage of the build, and we never had to chase him for progress updates. Tom was approachable, responsive, and always willing to answer questions and address concerns.
Overall, we were very happy with Burbank as a builder. The quality of the build was good, there were no unexpected surprises or cost variations during the process, and the construction was completed ahead of the original timeframe. Our slab was poured at the end of January, and we received the keys in the last week of June for the double story house.
We would also like to thank Tanya, Simon, and Kylie for their support throughout the journey.
As we have only recently received the keys, we will update this review after the three-month maintenance period to share our experience with Burbank’s post-handover support and warranty process.
My wife and I had always dreamed of building our family home, but we had no idea where to begin. While browsing the internet, we came across a house package advertisement. Although that was not what we were looking for, we decided to make an enquiry. That call connected us with Deepak Jain. From our very first conversation, Deepak introduced us… Read more
to the Burbank concept, and we immediately saw the value in what he was offering. What followed was a level of guidance and support that exceeded our expectations. Deepak helped us navigate every step of the journey, from securing land in our preferred location to selecting the perfect home design to suit our family's needs.
Our home is currently under construction, and we are very happy with the progress so far. Even though Deepak's formal role concluded once the construction phase began, he continues to be available whenever we need advice or clarification. His willingness to always help speaks volumes about his commitment to his clients.
What truly sets Deepak apart is his accessibility and honesty. Not all consultants make themselves available once a contract is signed, but Deepak remains approachable and responsive. He is genuine, transparent, and straightforward in all his dealings.
If you are concerned about being misled or pressured during the home building process, I highly recommend Deepak Jain. What you see is exactly what you get: a trustworthy professional who genuinely wants the best outcome for his clients.
We have just completed our contract signing, colour selection, and electrical selection at Burbank Edge Studio, and we are very happy with the experience. We would like to sincerely thank Kay, Linda, Chloe, and Hayley for their outstanding support throughout the process. They were all incredibly helpful, patient, and professional, taking the time… Read more
to answer every question and clarify any concerns we had.
We are also pleased that Kat will be our Customer Care Coordinator for the next steps of our building journey. We look forward to working with her and hope everything continues to run smoothly.
Thank you to the entire team for making this exciting stage of building our dream home such a positive experience. We can't wait to see our dream home come to life!
⭐️⭐️⭐️⭐️⭐️ Highly recommended!
So far, my experience with Burbank has been amazing. I visited almost 12 builders while trying to find the right builder for the block of land I had signed a contract for, and Burbank really stood out. Not only was the design I chose absolutely beautiful, but it was also great to visit display homes that weren’t just “top of the line” luxury… Read more
builds. I really appreciated that they had homes of all sizes on display, both big and small, so you can actually get a realistic idea of what your future home could look like.
As a first home buyer, I have a very strict budget to stay under in order to qualify for the $750k first home grant. I was amazed walking through the display home and finding out that the base build price, including the promotional package, would still keep me under that limit. After visiting so many builders, I found Burbank’s pricing to be extremely competitive and fair.
I recently had my colour appointment and, honestly, I was overwhelmed and nervous that the variation costs would be very high just to include a few extra things I wanted in my home. Not only was I impressed with the range of options available, but my colour consultant, Alycia Varley, was amazing throughout the whole process. She helped calm me down, guided me through the selections, and made it much easier to decide what I wanted.
When the variation pricing came back, I was genuinely surprised at how reasonable it was. Working in the building industry myself, I have a strong understanding of trade and material pricing, so it was refreshing to see a builder not inflating prices and instead genuinely helping people get into homes despite the current cost of living pressures.
I’m very impressed with Burbank overall. A big shout out to David Doak at the Yarrabilba display home as well. We were working within a very strict timeline when choosing a builder, and he was incredibly helpful throughout the process. Anytime I’ve called in a panic, he’s been there to help, which has been greatly appreciated.
I cannot wait for my house to be completed. Thank you, Burbank!
“We had a fantastic experience working with Patricia Tewaaka sale consultant at yarrabilba. She was incredibly helpful throughout the entire process, especially when it came to selecting the right house plan. Patricia took the time to understand our needs, explained everything clearly, and guided us toward a design that suited our family… Read more
perfectly. Her communication, professionalism, and ongoing support made the whole experience smooth and stress-free. We truly appreciated her dedication and would highly recommend her to anyone looking to build their home.”
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Burbank has been an incredible builder to build with. The service proposition has been outstanding, and the build was completed in the provided timeframe and to a highest standard. Special shoutout to Michael Ferrier, my site supervisor for his outstanding service provided, and also Em for all the efficient admin support. 10/10 would recommend Burbank to anyone looking to build a home. Show details
We started our journey as a multi-generational family looking at display homes in Whiterock after finding plans for the Kenmore 362 online. This design was one that gave us the opportunity to explore how the design could work for 5 adults and upcoming grandchildren. There was a lot of uncertainty and questions. We have never done this before so we… Read more
were super scared and had no idea how it all worked. What were we to do first etc. Maks Hossain was amazing at answering our questions and helping us understand what we could achieve. His knowledge and reassurance helped us make a decision on a block of land and gave us the confidence to start the build process.
Next up was the colour and electrical consults. Wow, amazing! That is an experience I loved! I am the worst person at making decisions. Never give a menu we will be there all day waiting for me to decide. For that reason, I was a little worried that I wouldn't be able to make decisions quickly during our consult day. Boy did I surprise myself. That all comes down to the amazing expertise and guidance from Marissa Lintott. Our colour consult appointment was with 4 of our family of 5 so even more challenging to get everyone on the same page. Marissa we had so much fun, thank you!
Next up was our electrical consult with Hayley Tupaea. Never did I ever think an electrical consult would be so awesome. Hayley you too were amazing with your guidance and recommendations. We had our plan sorted before we met with you however you helped us save on our budget. We are forever grateful for that.
The last piece of the puzzle this far was the patience and guidance from Karla Egan, boy, were you challenged with how long we took. But we got there in the end, and you have now passed us over to our site supervisor Scott Hancock who will be in touch soon to make bookings in preparation for construction commencement. Thank you Karla I bet it feels good to finally be at that stage.
Burbank you have an incredible team who are all an asset to your business. I look forward to the actual build process now and of course excited for the day we are handed the keys to our new home.
Thank YOU! Mata T
I had a wonderful experience with Kristine at Burbank Edge Selections. She was very professional, patient, and helpful throughout the entire colour selection process. She took the time to explain all the options clearly and made the whole experience much easier and less stressful. Her advice on colours, materials, and finishes was very practical… Read more
and helped me make confident decisions for my new home. Kristine was friendly, knowledgeable, and genuinely cared about helping me achieve the best result. I really appreciated her support and attention to detail. Thank you, Kristine, for making the selection process smooth and enjoyable. I would highly recommend Burbank and especially Kristine to anyone building their new home.
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Akshay has done an excellent job in customizing our house plan exactly according to our needs and preferences. From the beginning, he patiently listened to our ideas and thoughtfully incorporated them into the design, ensuring that every detail reflected what we were looking for in our dream home. His design sense is impressive, and the final… Read more
plan has resulted in a beautiful and good-looking home layout that is both practical and aesthetically pleasing. What truly stands out is his outstanding customer service. Akshay was always approachable, responsive, and proactive in addressing our queries.
His continuous follow-up, dedication, and commitment to customer satisfaction made the entire process smooth and stress-free. We sincerely appreciate his professionalism and effort in delivering such a well-designed home.
We highly recommend Akshay to anyone looking for a thoughtful designer who truly cares about understanding and fulfilling the client’s needs.
I highly appreciate Samantha and Simon’s contribution to this amazing house. Samantha was always there to support and work around to give us the best build as we pictured on paper to reality. Simon always was understanding and helped us a lot with knowing the updates of the build.
I am very grateful to the whole team of Burbank and highly recommend anyone to build your house with Burbank. A company known for its fast and efficient work!
What an amazing experience so far with the Burbank Team! Started our journey with Trent, our new home sales consultant. Nothing but honesty and genuine advice which helped us pick the perfect floor plan without the need to make to many changes (Bardon 217) didn’t try up selling us any unnecessary stuff or features. Just good honest advice. Also… Read more
helped us secure our block of land. If it wasn’t for him we wouldn’t even be building. As first home builders we could not have been luckier to get Trent.
Our contract signing with Linda was the shortest part of our experience but she still took us through every part and explained everything without any issues. Even answered all our questions we had without and hesitation or issue. Was just another amazing part of the process.
Our electrical selection with Hayley was also a breeze, she was very knowledgeable around the correct amount of lighting to add to the home and where to add extra PowerPoints. Was also great at assisting in relocating and adding two way switches so once we are in the home it’ll be much easier to turn things off and on. Without her knowledge we wouldn’t have thought of half the stuff we changed.
Our colour selection was handled by Marissa, this was my partners favourite part of the process. Marissa was amazing at guiding us on our colour selection. Making sure none of the colours clashed and blended well while also making sure we were within our guidelines for the estate. Marissa had amazing knowledge when it came to selecting Trims and accessory’s.
Now we are just waiting for land registration but the whole process with Burbank so far has been flawless thanks to the Team at Burbank. Would highly recommend them to anyone looking at building.
Latest follow-ups
Great start to our Family Home and Good job Vijay Shah – I'm very much happier with the service from Vijay Shah from Attwell Estate in Deanside,he did extremely well for me and my partner to get affordable price for our house. I and my family were very impressed with his service I will therefore… Read more · 1
reorganise him to friends and family and everyone to go to him for good reasonably priced for your home or house to be built. Great job, good personality and above all good work done.Thank you
Follow-up · Double storey home build summary: Status: level, groundworks completed, progressing toward handover Price: $350k standard. Build cost only, excludes land cost. Key inclusions: Full structure, roof,windows, kitchen + bathroom fittings, standard flooring, cabinetry, lights,power,permits + 6 years structural warranty , excludes fencing, landscaping. Timeline: 10-12 months total, 4 - 6 weeks pre-build + 8-10 months on site. Thanks
This is my second house from Burbank. i had great experience from Burbank for my first house. This time is met with Peter cheung who works for Burbank at Minta Estate. he is great to deal with. Such a nice guy. Very helpful. . i trust Burbank and the team. Show details
Follow-up · No, my review is not the same. Not happy with Burbank at all this time. Delayed my house alot. Land has been titled around 3 months. All the neighbouring houses are half-built, and for my house, Burbank is still nowhere to be seen, only doing documentation ready. So frustrating and disappointing.
Exceptional Service in the Pre-Construction Phase We’ve been working with Anthony Costi from Burbank Homes for several weeks now during the pre-construction phase of our new home, and we couldn’t be more impressed. From the very beginning, Anthony… Read more · 1
has been a standout – professional, responsive, and incredibly patient. This is our third build, so we have a solid understanding of what’s involved in designing a home, and we can confidently say this has been a positive experience so far.
What has really set Anthony apart is his willingness to listen and adapt. He has worked tirelessly to help us refine the initial design, making multiple changes without hesitation to ensure the final plan meets our needs perfectly. Nothing has ever been too difficult, and he’s approached every conversation with a positive attitude and a genuine desire to help.
In the past, we’ve found that some people in the industry become frustrated with change, but Anthony has been the complete opposite—supportive, understanding, and always focused on finding the best solution. His communication has been clear and timely, which has made a huge difference in keeping things on track and stress-free.
We’d also like to give a special mention to David at the Hurtle Grove Display, who has been extremely helpful and supportive throughout this early stage—his insights and assistance have been greatly appreciated.
It’s also been refreshing to see the Burbank Homes team working so collaboratively. In an industry that can often feel fragmented or competitive, it’s clear that their team genuinely supports each other, which has made the experience feel seamless and well-coordinated.
We’re now feeling excited and confident as we move into the next stage of our build, knowing we’re in good hands. We highly recommend Anthony, David, and the Burbank Homes team to anyone looking to build a new home.
Follow-up · Selections! Selections! Selections! The selections process for our build, has been a significant and detailed journey. There is a lot of work involved in getting everything right, and we have all worked incredibly hard to ensure details are considered carefully while staying within budget. It’s a process that requires time, thought, and… Read more
In-depth reviews
Marissa & Leilani were the perfect combo for helping us design and build our first home. I felt a level of confidence and direction from both of them which felt firm but super friendly. This was good for someone like me who struggles to make decisions but didn’t always want to be told what to do. I really appreciated how everything was explained… Read more
and thoroughly thought out. I also really loved how they didn’t always upsell us to buy a more expensive option if it wasn’t in our best interest for our first home. I felt like they both truly understood what my partner and I needed but also wanted - there was a good combination of giving us what we need and where it was worthwhile spending extra money - this can be rare to find in teams who definitely have sales KPIs and interests behind them as well. Overall, I could not have picked a better team to guide us through the process. We finished the day with 3 hours to spare, and it felt easy, smooth, and well run. Also loved the new studio set out!
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Building a new home can feel overwhelming, but working with "BURBANK HOMES" made the entire process remarkably smooth! A massive thank you to "Linda Overell" during our contract signing, she made everything so clear, answered all our questions, and guided us step-by-step through the paperwork without any stress. A huge shoutout to "Alycia… Read more
Varley" during our colour selection who was absolute magic to work with! She had an amazing eye for detail, guided us effortlessly through all the material and colour choices, and took the time to explain how every element would come together. Her patience, expertise, and passion turned what could have been a overwhelming decision process into an exciting and fun experience. She helped bring our vision together and explained every detail so clearly, ensuring we felt confident in every choice we made.
Linda and Alycia's professionalism, patience, and clear communication made a world of difference for us. Highly recommend "BURBANK HOMES" to anyone looking to build!!
We are very happy with our new house! We were fortunate to have two wonderful site managers, David Dobson who supervised the Base to Lock up stages and Andrew Pryor who carried out the rest of the build. They both did the job in a fantastic and most professional manner. The construction team headed by Chris Swanton is highly professional and… Read more
responsible. When our site manager needed back up for the PC items, Chris gave timely support to speed up the process. Very close cooperation within the team that made things possible. We would like to specially thank our site manager Andrew Pryor who has done his best to keep the build on track while striving to maintain the quality of the build. From his supervising the site, we have seen a great mix of his profound experience and knowledge in the industry with his wonderful work ethics all along. We are very impressed! There were times when things happened on site and we became a bit worried. Andrew always kept clam and handled it methodically. We were amazed by his ability in the management of the site and the tradesmen. Andrew has strict requirements for work quality and he attends to details. Our house is built exactly on our request and expectations. Our Site manager Andrew Payor has played a very important role in the process. Our thanks also goes to every tradesman involved in the build. They are wonderful people! The word Journey is often spoken by Burbank people and Enjoy Your Journey is on everyone's lips in Burbank to their clients. Now that our house is completed with a good happy result, we can say that we have had a wonderful journey and more wonderful is the journey is enjoyed by us and the Burbank teams together. We have been in good safe hands from the start. We would like to once again give our thanks to Sandy Waller, Manager of Sales; Katherine Kleidon, sales consultant ; Kate McLean, interior designer manager; Hayley Tupaea, electrical consultant; Kimberly Russel, Customer Care manager; Linda Overell, contract presenter ; Chris Swanton, Construction manager; David Dobson and Andrew Pryor, Site Managers. Thank you all for making our journey a great one!
Recent reviews
Exceptional Service from Karla Egan - Outstanding Support Throughout Our Build We recently started our build with Job Number 273090, and we couldn't be happier with the experience. A special thank you goes to Karla Egan, our Customer Care Coordinator. She was an absolute joy to work with remarkably quick in her communications, prompt with email… Read more
responses, and proactive in following up whenever we missed a step.
Karla went above and beyond by offering valuable suggestions at various checkpoints, ensuring our project stayed on track and met our expectations. Her dedication and support made a significant difference in our journey.
We highly recommend this team and wish Karla all the best in her future endeavors. Thank you for your incredible assistance and support so far!
Sincerely, Sam and Sarika
Paul was extremely lovely and helpful. We had so many questions and he was amazing at answering them and helping guide us. We went through multiple display homes with different builders before we decided on Burbank. The price is fantastic and so is the service. Highly recommend Show details
Karl has been a great help throughout our pre-site journey. She has been supportive, responsive, and always willing to assist whenever we needed guidance. Her help has made the entire process much smoother and less stressful for us. We truly appreciate her assistance and would highly recommend her to anyone going through the same process. Show details
We had an outstanding experience working with Tiarn Greig as our Pre-Construction Customer Coordinator. She kept us updated every step of the way , made the entire process seamless and stress free. Show details
Vishal was absolutely amazing! He went above and beyond to provide assistance building our dream home. He took all our priorities in our home into consideration and helped us select the design that fits into our budget too. Show details
Marissa & Hayley were super helpful at my colour and electrical appointment! Made it very easy to understand and even brought up ideas that I hadn't even though of but worked perfectly for my house design. Show details
We have had a great experience during the pre-construction stage with Burbank. Everyone in the office has been friendly, supportive, and very helpful. Maks with the pre-contract was very transparent. Em and Linda communicated clearly and explained the contract thoroughly, which gave us confidence throughout the process. Chloe and Leilani were… Read more
wonderful in helping us choose our colours and electrical layout. Thank you all! Off to the construction stage now!
We're at the beginning of our journey with Burbank and it's been great so far. Seamless easy and accomodating to our adjustments and requests. I'm really happy with the layout and design and looking forward to starting the build Show details
Corey was extremely helpful and guided us throughout the process. When it came to making the final decision, there was no pressure and we left extremely happy and satisfied. He was professional and friendly and actually listened to us. Show details
Cherie (Interior Designer from Burbank Homes) has been absolutely fantastic throughout the colour selection process for our new home. She made choosing the perfect colours and finishes so much easier and was always happy to offer her professional opinion when we couldn’t quite agree on things as a couple! Cherie was incredibly helpful, patient… Read more
and knowledgeable, and we really appreciated her guidance and attention to detail. She made what could have been an overwhelming process feel super easy and enjoyable. We couldn’t be happier with our selections and would highly recommend Cherie to anyone building with Burbank Homes!
Had a terrific day at Burbanks Edge Studio with Marissa and Hayley choosing the colours and electricals for our home. Both were extremely helpful with great advice. We are so grateful for their input and also for their follow-up. Always quick to respond. Also a shout out to our coordinator, Karla, sorting out our variations. Much appreciated. Show details
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