3,031 reviews
- Pre-Construction
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- Mid-Construction
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- Post-Construction
AI reviews summary
Pros
Cons
Verdict
Overall sentiment towards Burbank is divided between highly positive pre-construction experiences and occasional frustrations during administration and post-handover stages. Many clients praise the professionalism of individual sales consultants and the smooth coordination experienced during colour and electrical selections at the design studio. Conversely, a subset of customers highlights challenges with slow administrative turnaround times and difficulties in resolving warranty or maintenance issues after moving in. Prospective clients may benefit from establishing clear communication channels and thoroughly documenting all variations and expectations throughout the build.
My Fiance Frank and I are currently in the process of building our home. The process with Burbank has been incredibly smooth from as soon as we spoke to David Doak located at the Greenbank display homes all the way through to commencement of our build. The communication has been extremely professional with regular updates on what’s next into the… Read more
process and not having to follow up on any part of the process. Two people of note have to be firstly David Doak, who was straight to the point, answered all our questions without beating around the bush especially with the financial side of things, he is easily the main reason we went with Burbank and we cannot sing his praises enough. The second person who we can’t rate highly enough is Karla Egan who managed all the back end, booking our appointments and making sure we were updated with all of the contract signing. Karla always made sure we knew exactly where our build was at, she always responded in such a kind, professional and timely manner. Both David and Karla made have made our experience seamless and it’s taken a huge amount of stress out of building a house. Frank and I feel incredibly lucky to have both David and Karla assist us with our build, so thank you very much.
We recently signed our build contract with Burbank and couldn’t fault the process at all! Maks from Providence estate office was super helpful with explaining the process, regulations and estate requirements for the land we were looking to secure. As first home buyers, we went into this with very little knowledge on how to build and a lot of… Read more
anxiety but Maks explained everything clearly and also connected us with Livi Lending for seamless communication. Couldn’t recommend Burbank Homes enough.
I had a great experience with Burbank; The sales and office team and site manager are all very professional. My house was built beautifully with excellent quality and is very efficient. Show details
Reviews with attachments
We are currently building our home with Burbank. Deepak Jain managed our sales process from start to finish with exceptional professionalism. He visited the site personally, guided us through every decision, and ensured we understood each step along the way. His customer service was outstanding, and I would confidently recommend Deepak Jain to anyone considering Burbank. Show details
- +3
We would like to express our heartfelt appreciation to our Home Consultant-Akshay and our Site Manager-Brett for helping us achieve our dream home. Akshay has been incredibly patient and supportive throughout our journey. He took the time to understand our needs, budget, and lifestyle and helped us find the right suburb and home design for us.… Read more
Even after the build, he continued to go above and beyond by helping us connect with contractors when we needed them. His support didn’t just stop once we signed the contract, and we truly appreciate that.
Brett has also been amazing throughout the construction process. As we were living interstate, having someone who kept us updated with photos and videos at every stage of the build made such a huge difference. It allowed us to feel involved and reassured, even from afar, and gave us the opportunity to watch our dream home slowly come to life.
Building a home can be a stressful and overwhelming journey, but having Akshay and Brett guiding and supporting us along the way made the experience so much easier and more enjoyable.
Thank you both for your patience, dedication, communication, and for going above and beyond to help us achieve our dream home. We are truly grateful! ❤️✨
We had our colour consultation with Alycia, and honestly, what a lovely experience it was! From the moment we met, she made us feel completely at ease, and we clicked straight away. She guided us through the entire process with such patience, professionalism and genuine warmth, helping us bring all our ideas together and feel confident in our… Read more
selections.
Building a home comes with so many decisions, and having someone who makes the experience enjoyable, takes the time to understand your vision, and guides you so beautifully makes all the difference.
Thank you, Alycia, for making our colour consultation such a wonderful experience. We’re so excited to see everything come together! ✨
From our very first interaction with Burbank Homes QLD, something just felt right. We knew this was who we wanted to build our dream home with. Barrie believed in our dream and helped us see that it was achievable. Karla guided us through the pre-build journey, her communication and ability to make the journey feel stress-free have been… Read more
exceptional.
Then came Kate, who somehow managed to take the picture I had in my head and turn it into a beautiful, cohesive vision. Her calm and reassuring nature made the design experience something we genuinely enjoyed.
Hayley made our electrical appointment just as enjoyable, helping us achieve the look we wanted while keeping our budget in mind.
To Barrie, Karla, Kate and Hayley, thank you for being part of our journey and for helping make our dream become a reality.
If you're reading this because you're considering Burbank Homes QLD, give them a chance. Your dream home might be closer than you think. ❤️
We recently completed our colour and electrical selections and had such a great experience with Chloe and Hayley. They were both so easy to work with and really took the time to listen to our ideas, style and preferences. We felt very supported throughout the whole process and never felt rushed when making decisions. We were pleasantly surprised… Read more
by how many of our preferred selections were already included in our package, which gave us the opportunity to add some upgrades and styling features we didn't think would be possible. Hayley was fantastic during our electrical appointment, offering plenty of helpful advice and practical suggestions. Chloe was incredibly patient and helped bring our vision to life. Thank you both for making the process so enjoyable. We can't wait to see it all come together!
We recently finished building our house with Burbank Homes, and as first-time builders, we could not be happier with the experience! Going into the building process for the first time felt incredibly daunting, but the team at Burbank made everything so smooth and stress-free. From the very beginning, they went above and beyond by even helping us… Read more
secure the perfect block of land to build our home on, which was a massive help. When it came to the design phase, their huge variety of choices and selections allowed us to customise the home exactly how we wanted it. The team guided us step-by-step through the entire process, answering all our questions and making sure we felt confident at every stage. If you are looking to build—especially if it is your first time—we highly recommend Burbank. They turn what could be a stressful process into an exciting and enjoyable journey. Thank you to the whole team for helping us get into our beautiful new home!
- +1
Everything moved at a good pace and was very exciting up to and including the contract signing, colour selection and electrical system. The staff did an amazing job understanding our vision of what we wanted and exceeded our expectations. Special thank you Linda Overell who conducted our contract signing who is as just so lovely and made the… Read more
changes we requested to our plans. Marissa Lintott handled our Color selection and totally nailed the vision I had. I would have been so lost without her she was fantastic! Hayley Tupaea guided us through the electrical and I’m so thankful for her input. Hayley really understood our needs and worked the plans to ensure we were never scratching for a power point after we move in! Don’t overlook this part especially for the lounge or kitchen because their is nothing more annoying than not enough convenient power points in a home!
As my house is now finished, I have found the building process with Burbank Homes absolutely brilliant and would recommend them to anyone. Big thank you to David my site supervisor. He kept me informed along the journey of what was happening and when. Burbank were very informative and have a “My Place” area that keeps all your documents so you… Read more
can log in and check back to what Colours you picked, house plans etc which was great if little questions came up during the build. The house was completed early and considering the start we had due to wet weather I was pleasantly surprised. I would have no hesitation to build with Burbank Homes again.
Burbank has been an absolute pleasure to purchase and build our first home through. The whole process has been honestly beyond simple, and everyone has been so informative, supportive and helpful every step of the way. Buying your first home is scary enough, let alone building your first home, but Burbank has taken so much of the stress away for… Read more
us. Everything has felt really streamlined and we have always felt supported going through each stage. We never felt like we were just another customer, which has made such a huge difference to our experience.
Christine, our home sales consultant - honestly, an absolute angel! She was amazing when it came to picking our new home and working out what would suit our land. She explained absolutely everything to us in so much detail and never once made us feel stupid if we didn't understand something (even when we probably asked the same question 10 times). She made the whole process feel so easy and really helped us think ahead about what would suit us now and in the future. We honestly couldn't have asked for someone better to help us through that stage.
Marissa, our colours consultant - she was so refreshing to work with and made us feel really confident in the decisions we were making. We loved her styling and suggestions, especially when we came in with all our fun ideas. She brought such a fun, creative and comforting side to making all those decisions that can feel so big and scary. She really helped bring everything together and made the whole experience so enjoyable.
Leilani, our electrical consultant - she was also amazing. She had so much experience and gave us so many practical suggestions and ideas that we honestly never would have thought about ourselves. It was so helpful having someone who could think about the little things and what would actually make sense for us in the home.
We are honestly just so happy that we decided to go through Burbank to build our first home. From start to finish, we have felt so supported and looked after. Their customer service has been amazing, and having people who are so experienced and genuinely willing to help makes such a difference when you're making so many big decisions for the first time.
We would 100% recommend Burbank to anyone looking at building, especially if it's your first home. Thank you so much for making what we thought would be such a stressful experience actually feel exciting, easy and enjoyable. We are so happy with our decision and can't wait to see our first home come to life! ❤️
We had an incredible experience at our Burbank EDGE appointments! Marissa Lintott was our Interior Designer for the Colours and Materials appointment—she is an absolute star! She made what could have been a tedious process look like a breeze. From the get-go, we felt comfortable and smashed through what we wanted in just a few hours. She is… Read more
professional, knowledgeable, and offered very constructive suggestions without dismissing our preferences. Highly recommend!
Hayley Tupaea was our Electrical Consultant for our EDGE Electrical appointment—she is super chill! She had all the things we needed pre-selected and ready to go; all we had to do was say "yeah... nah..." and we were done in less than half an hour. Yay! She is full of amazing ideas and suggestions. Highly recommend both of these absolute legends!
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So happy with everything Staff Karla and Chloe have been so helpful Can’t wait for my home to be built The colour selection was made easy and stress free Have been happy so far and with my commencement date starting soon I am sure I will be happy with that also Show details
It’s been a journey to remember with Burbank for the past two year. The council didn’t make the job any easier, but Burbank helped me through all the tough time. My home finally finished this month, and it’s definitely worth all the effort. I had the incredible support from Akshay since day one. He adjusted the layout to fit the size of my land… Read more
perfectly. Unlike a typical sales person, Akshay also helped me throughout the building process, so if you are building a house with Burbank, definitely ask for Akshay. Matt, the site manage, is professional and got the job done on time. All my friends commented that the house has definitely better quality than the bigger players in the business. So, I’m happy that I went with Burbank.
I don’t even know where to begin, Lisa K has been our customer care coordinator for what feels like a lifetime now. 9 months of managing our stress, managing our changing build plans, managing the ups and downs and accomodating our very picky needs and desires, all with a friendly can-do attitude and a smile. As first time home buyers, we are not… Read more
only uneducated in the process, but very anxious and eager. Lisa handled our feelings and demands with such kind and genuine care as well as explaining things to us in ways we understand; and if she didn’t have the answer on hand, she always endeavoured to get the answers for us in a timely manner. When it came time to pass us on to the construction team, Lisa went further than the extra mile and organised for handover to happen a day earlier than first planned so it would be ON my birthday as a birthday present from her and the Burbank team. That’s above and beyond customer service right there! If we ever build another home, we will absolutely make Burbank Homes our first point of contact, and we will ask for Lisa K again.
"If you’re on the fence about booking a color selection consultation, do it! Marissa and Hayley and the team were knowledgeable, patient, and truly understood the vision we were aiming for. They provided fantastic recommendations while still making sure the space felt like us. The palette looks stunning together, and the whole session felt so seamless. 5/5 stars!" Show details
We had an excellent experience at the Burbank Edge Studio with Chloe Downes and Hayley Tupaea. Chloe was extremely helpful with our colour and material selections. Her professional advice and expertise made it much easier for us to choose a beautiful, well-coordinated colour palette for our new home. Hayley guided us through all the electrical… Read more
selections clearly and professionally. She explained the available options, answered all our questions and provided practical advice based on our needs.
Thanks to their knowledge, preparation and expertise, we were able to complete the entire selection process smoothly in approximately three hours. Both Chloe and Hayley were friendly, patient and professional throughout the appointment.
We are very happy with our experience and highly recommend the Burbank Edge Studio team.
Latest follow-ups
The Burbank team have done it again! I recently met with Marissa who was my colour selections consultant and Leilani who handled my electrical consult. Both Marissa's and Leilani's guidance, expertise and genuine warmth helped to make this an… Read more
extremely enjoyable experience, and I had so much fun making my dream house come to life. Their patience and understanding throughout the entire process was commendable and their knowledge in their respective fields truly shone through. To date I honestly cannot fault any member of the Burbank family. I am humbled by the genuine care and consideration each member of staff has shown me to date, the prompt, timeliness of all communications, and ease with which each member of staff has made me feel truly welcome. I could not be more confident that my decision to build with Burbank was the right choice and I am looking forward to starting my build and continuing this amazing partnership!
Follow-up · This week saw another milestone reached with the sign off of my colour selections. Whilst this phase took a little longer than I had anticipated due to several changes, I am so grateful for the team at Burbank. The end result is exactly what I envisaged. Their continued patience and understanding as I navigated my way through the process was… Read more
Having approached at least 10 other builders and being disappointed at the quality of the approach and prices offered, before finally arriving at Burbank, it was a breath of fresh air to meet Romeo and work with him on a custom build that meets all… Read more · 1
of my requirements at a higher spec and lower price than all of the previous offers. Starting with the “Butler” as the basic design, Romeo and I were able to massage this layout into exactly what I wanted. Nothing was too much trouble for Romeo in working up the final plans and his attention to detail and understanding of what I was trying to achieve made the whole process very easy and satisfying. Checking out the quality of Burbank’s finished product by looking at the display homes was also a great experience, both in terms of the quality of the builds and the display home staff. So far I can't fault my journey with Burbank. Looking forward to the next stages of the journey. The next part of the process was my selections, which completed with Cherie at Burbank's totally comprehensive selections facility. I've done this many times before, with other builders and it was very arduous. They made you run all over town to up to 6 different locations to chose all the different components. This required making numerous appointments, travelling to far flung destinations and dealing with a lot of different people. A nightmare. At Burbank its all finished in a couple hours, on one day, with one appointment, in a single place and dealing with only one person. This is a great relief and saves a lot of time and energy. In addition there is that "one person" - Cherie. She is the icing on the cake. She is so knowledgeable in every aspect of this part of the process, and makes what is normally a tedious and tiring process exciting and ultimately satisfying. Knowledgeable - by knowing the complete range of what is available in every category - then being able to understand the house plans in intimate detail to help me get my head around what is the best choice for each item. Then, she is also very helpful and competent at assisting with colour schemes, to produce a completely satisfying result. All in all the Burbank selection process gets 10/10 from me. A normally tiring, unsatisfying, tedious, arduous chore is made easy, quick and satisfying by their attention to producing a process that ends with a great customer experience.
Follow-up · I had a very arduous journey getting my finance approved. I was asked for the same information over and over. After supplying some requested information another trivial thing was added. And on and on. The staff at Burbank must have been as frustrated as me, but kept their cool through the whole nightmare and were always so approachable and… Read more
Great start to our Family Home and Good job Vijay Shah – I'm very much happier with the service from Vijay Shah from Attwell Estate in Deanside,he did extremely well for me and my partner to get affordable price for our house. I and my family were very impressed with his service I will therefore… Read more · 1
reorganise him to friends and family and everyone to go to him for good reasonably priced for your home or house to be built. Great job, good personality and above all good work done.Thank you
Follow-up · Double storey home build summary: Status: level, groundworks completed, progressing toward handover Price: $350k standard. Build cost only, excludes land cost. Key inclusions: Full structure, roof,windows, kitchen + bathroom fittings, standard flooring, cabinetry, lights,power,permits + 6 years structural warranty , excludes fencing, landscaping. Timeline: 10-12 months total, 4 - 6 weeks pre-build + 8-10 months on site. Thanks
In-depth reviews
Having now commenced our second build with Burbank Homes, we felt compelled to share just how exceptional Lea Hanna has been throughout our journey. When we began our first build, Lea set an incredibly high standard with her professionalism, responsiveness, and genuine dedication to ensuring everything ran as smoothly as possible. As we moved… Read more
into the pre-construction phase of our second home, we naturally expected the same outstanding service. What we didn't expect was for Lea to somehow exceed those already high expectations.
What has impressed us most is Lea's genuine commitment to helping her clients. She continually invests extra time and effort to ensure we feel supported, informed, and confident throughout the process
Her communication is exceptional, her attention to detail is second to none, and her proactive approach means we always feel informed, supported, and valued. Building a home can be a complex process, but Lea has an incredible ability to make it feel seamless and manageable.
The fact that we have returned to Burbank Homes for a second build speaks volumes, and Lea's dedication, expertise, and unwavering commitment to customer satisfaction are a significant part of that decision. She is an absolute credit to Burbank Homes and has played a major role in making both of our building journeys such positive experiences.
We are incredibly grateful for everything she has done and continue to highly recommend Lea to anyone considering building with Burbank Homes. She is truly outstanding.
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We have had an outstanding experience so far in the building of our new home with Burbank Homes, thanks largely to the exceptional support provided by Lea. From the very beginning, Lea has made what can often be a complex and overwhelming process feel seamless, stress-free, and enjoyable. Her professionalism, knowledge, responsiveness, and… Read more
genuine commitment to customer satisfaction have been second to none.
Lea has consistently gone above and beyond to ensure our needs were met, often assisting with matters that were outside of her scope and always making us feel valued and supported. Nothing was ever too much trouble, and her willingness to find solutions and advocate for us has made a significant difference throughout our journey.
Building a home is one of the biggest investments a family can make, and having someone like Lea guiding us through the process has given us complete confidence every step of the way. We are incredibly grateful for her dedication and would highly recommend Lea to anyone considering building with Burbank Homes.
The staff we have dealt with at Burbank have been lovely, responsive when contacted, and pleasant to deal with. Unfortunately, our experience with the actual construction process has left us questioning whether the project management, scheduling and trade coordination processes are adequate. Construction commenced in June 2026, and we are now… Read more
approximately 4.5 months into the build with the home still only at frame stage.
For context, our timeline so far has been:
• Slab completed – 26/06 • Frames delayed by approximately 2 weeks and delivered – 10/07 • Approximately 4 weeks then passed with no trades or work occurring on site • Frame installation commenced – 05/08 • Incorrectly manufactured steel beam identified – 12/08 • Replacement/correction completed – 25/08 • Ground floor frames advised as completed – 11/09 • Upstairs flooring subsequently unable to be fully completed due to missing wet-area floorboards • First-floor frames advised as completed – 25/09
It is now 16/10/26 and there has been very little further progress. More concerning for us is that we do not have a clear understanding of the current delay, what is holding up the next stage, or a reliable programme for when work is expected to recommence.
We completely understand that construction does not always go to plan and that some delays have been outside Burbank’s control. Our concern is less about any one individual delay and more about the cumulative downtime, coordination between stages and the lack of visibility around the plan to get the build moving again.
We chose Burbank knowing that building a home is a long process, and we don’t expect trades to be on site every day. However, we did expect to see reasonable continuity of works and proactive communication when significant periods of inactivity occurred.
Based solely on our construction experience to date, unfortunately I could not currently recommend Burbank. I genuinely hope our experience improves over the remainder of the build, and I will update this review as construction progresses.
Positive reviews
With the help of Marissa and Leilani, I successfully completed my Colour Selection appointment, and the whole experience was a pleasure. Leilani guided me through the electrical layout. She was professional, efficient, and offered some very thoughtful and practical suggestions. For example, she asked whether I would like to add an ambient light… Read more
beside the entry door, creating a warm, welcoming feeling for anyone arriving home. I thought this was a wonderful idea and immediately took her suggestion on board. Later, when I made a few further changes to other aspects of the plan, Leilani was always patient and accommodating. Thank you, Leilani, for your excellent guidance and support! Marissa assisted me with the colour selections. She was warm, enthusiastic, and professional, always doing her best to consider the customer's needs. For each item, such as carpets and kitchen taps, she explained the features of the different options, helping me compare them and make choices that suited my preferences and needs. When it came to choosing the wall colour, I found it particularly difficult to make a decision. Marissa patiently brought out a variety of colour samples and held them against the white walls so that I could compare the shades properly. Her thoughtful approach made the whole process so much easier. Overall, Marissa was incredibly considerate and made me feel relaxed and comfortable throughout the appointment, allowing me to work through all the selections at my own pace. Thank you, Marissa, for making my colour selection experience such an enjoyable and memorable one!
Just finalised pre-construction stage and shortly to commence construction of our first home. Karla has been a great support and has been very timely with communication. We are looking forward to commencing our build :) Show details
First time for us and we have had a great experience so far. The whole team has been approachable, friendly and so helpful, and willing to answer any of our questions. Can’t wait to see the finished product! Show details
Negative reviews
I’m posting this review to share my experience after the handover of my new home. Before handover, things felt organised and responsive, but after handover the attitude and follow‑through from Burbank staff changed completely. I’ve made numerous requests by phone and email about defects and unfinished items, and each time I was told someone would… Read more
get back to me and that the issues would be resolved, but nothing has happened. It has now been 10 months and most issues are still not fixed, including my 3‑month maintenance jobs, which are still pending with no support, no bookings, and no timelines provided. Every time I contact a different staff member, I’m passed on to someone else, with no one taking responsibility. I’ve spent a lot of time chasing updates and it’s been a waste of time. Based on this experience, I would seriously consider other builders for any future property, as my post‑construction experience with Burbank has been the worst part of the build process.
I chose not to proceed with Burbank after a very frustrating quotation experience. My main concern was the lack of transparency in the pricing. Several significant upgrades, including kitchen and powder room modifications, were bundled together, making it impossible to understand the cost of individual items. Despite repeatedly asking for a… Read more
detailed breakdown over multiple meetings and emails, I was told this couldn't be provided due to "software limitations". As a customer making a major financial decision, I don't believe that's an acceptable explanation.
The quotation process also took much longer than expected, with repeated delays, which further reduced my confidence. In the end, I moved to another builder who provided much clearer documentation, itemised pricing, and was able to explain every variation in detail. The difference in transparency and customer experience was significant.
We built the Wilshire 221 at Narangba (Job 249336) and handed over in 2026. The finished home is solid and we're happy with the build quality. Getting there was harder than it should have been from a builder of this size. Pre-contract: Every time our plans were updated by our sales consultant, other items changed without us asking. This meant… Read more
repeated back-and-forth before we could finalise the contract. Contract signing: The engineering drawings didn't match what our consultant had submitted items had been added that we never requested. Removing them was quoted at an extra $1,000, despite the error not being ours. We spent 90 minutes working through the discrepancies on the day. The app: Progress tracking was a selling point. In reality only the slab and frame were ever uploaded. The app then crashed repeatedly and was discontinued before our build finished. Customer care: Our coordinator was frequently on leave with no handover contact provided. Calls went unanswered and emails often weren't replied to. This was the weakest part of the experience. Credit where it's due three people made this build work:
Marissa (Interior Design) was outstanding. She worked through our internal and external selections properly and made sure nothing was missed. She picked up that our plan had an undersized vanity in the ensuite, which we then had corrected. That was her catch, not ours.
Haley (Electrical Consultant) was helpful, clear and easy to work with. The electrical planning was one of the smoothest parts of the whole process.
Adam (Site Supervisor) was excellent weekly Friday email updates, easy to contact, and straight with us. He's the reason the build itself went smoothly.
The gap: The one pattern that ran through the whole build was no cover when staff were away. When our customer care coordinator was on leave, no alternative contact was provided. The same happened at Practical Completion our site supervisor was away on family leave and no one else picked up the communication, so we went into the PCI stage without updates. For a builder of this size, there should be a documented handover process when a key contact is unavailable. Good product, good people. The process and systems need real work.
Recent reviews
We have signed the contract for construction. We have checked with others for same. But the plan for the land size we have, we found this is the best fit. Show details
Started the process of building the aldegate 290 in July , progressing very well. Thanks to Romeo who have been pushing and altering the plan to meet some specific needs. Cherie's epertisim and guidance on selection is unmatched. It was great knowing and working with her as she got everything perfectly done in the shortest time. Show details
So far we have signed up with Andrew Pearson our Sales consultant who has been fantastic and smoothed any bumps along the way to make our building experience seamless. Alana has kept up with all correspondence and guided us with all our paperwork to keep us on track. We had our colour appointment with Vee yesterday and were so happy with her… Read more
advice and suggestions to make our home our dream home. Jess was also great assisting us with our electrical layout, explaining everything and making really useful suggestions. We can't wait to start our build!
I had a wonderful experience during my selection process. Kay Hsu was the person who recommended my house plan initially. My colours appointment went amazing with the help of Chloe Downes. She was incredibly welcoming and I could tell she was very prepared for my appointment. She was incredibly patient throughout the entire process, and made the… Read more
selection process so easy and streamlined. Hayley Tupaea took care of me through the electrical process. Again, she was so helpful and even made my appointment end sooner than it should have. The whole process was easy and stress-free.
Karla has been amazing throughout our pre-construction journey! She’s been friendly, helpful, and quick to respond whenever we had questions or needed assistance. She made things so much easier for us and was always happy to help. We really appreciate her support and the effort she put into keeping everything running smoothly. Thanks so much, Karla, for all your help and great customer service! Show details
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