2,903 reviews
- Pre-Construction
- ·
- Mid-Construction
- ·
- Post-Construction
Very good and quick service, will recommend everyone to build house from Burbank. Customer service also so good, any problem, solved asap depending on the situation. Burbank is number one in Australia. Show details
We have had a very positive experience with the Burbank team so far. From the beginning, we were warmly welcomed, and the team clearly explained each step of the initial process, including the contract signing stage. Our experience at the Edge Studio was also excellent. Kate guided us through each selection carefully, answered our questions, and… Read more
helped us finalise our colour and product selections with confidence.
Overall, we are very happy with the service we have received from the Burbank team and appreciate their support throughout the process.
The team was really helpful us in planning our dream home Kristina , Hayley , Vishal , Karla , Linda were so outstanding in guiding us to the right track All the process went such quick , organised . Great designs tailored for your plan and lot size No words , how to thank the entire team . Show details
Reviews with attachments
So far, my experience with Burbank has been amazing. I visited almost 12 builders while trying to find the right builder for the block of land I had signed a contract for, and Burbank really stood out. Not only was the design I chose absolutely beautiful, but it was also great to visit display homes that weren’t just “top of the line” luxury… Read more
builds. I really appreciated that they had homes of all sizes on display, both big and small, so you can actually get a realistic idea of what your future home could look like.
As a first home buyer, I have a very strict budget to stay under in order to qualify for the $750k first home grant. I was amazed walking through the display home and finding out that the base build price, including the promotional package, would still keep me under that limit. After visiting so many builders, I found Burbank’s pricing to be extremely competitive and fair.
I recently had my colour appointment and, honestly, I was overwhelmed and nervous that the variation costs would be very high just to include a few extra things I wanted in my home. Not only was I impressed with the range of options available, but my colour consultant, Alycia Varley, was amazing throughout the whole process. She helped calm me down, guided me through the selections, and made it much easier to decide what I wanted.
When the variation pricing came back, I was genuinely surprised at how reasonable it was. Working in the building industry myself, I have a strong understanding of trade and material pricing, so it was refreshing to see a builder not inflating prices and instead genuinely helping people get into homes despite the current cost of living pressures.
I’m very impressed with Burbank overall. A big shout out to David Doak at the Yarrabilba display home as well. We were working within a very strict timeline when choosing a builder, and he was incredibly helpful throughout the process. Anytime I’ve called in a panic, he’s been there to help, which has been greatly appreciated.
I cannot wait for my house to be completed. Thank you, Burbank!
“We had a fantastic experience working with Patricia Tewaaka sale consultant at yarrabilba. She was incredibly helpful throughout the entire process, especially when it came to selecting the right house plan. Patricia took the time to understand our needs, explained everything clearly, and guided us toward a design that suited our family… Read more
perfectly. Her communication, professionalism, and ongoing support made the whole experience smooth and stress-free. We truly appreciated her dedication and would highly recommend her to anyone looking to build their home.”
Burbank has been an incredible builder to build with. The service proposition has been outstanding, and the build was completed in the provided timeframe and to a highest standard. Special shoutout to Michael Ferrier, my site supervisor for his outstanding service provided, and also Em for all the efficient admin support. 10/10 would recommend Burbank to anyone looking to build a home. Show details
We started our journey as a multi-generational family looking at display homes in Whiterock after finding plans for the Kenmore 362 online. This design was one that gave us the opportunity to explore how the design could work for 5 adults and upcoming grandchildren. There was a lot of uncertainty and questions. We have never done this before so we… Read more
were super scared and had no idea how it all worked. What were we to do first etc. Maks Hossain was amazing at answering our questions and helping us understand what we could achieve. His knowledge and reassurance helped us make a decision on a block of land and gave us the confidence to start the build process.
Next up was the colour and electrical consults. Wow, amazing! That is an experience I loved! I am the worst person at making decisions. Never give a menu we will be there all day waiting for me to decide. For that reason, I was a little worried that I wouldn't be able to make decisions quickly during our consult day. Boy did I surprise myself. That all comes down to the amazing expertise and guidance from Marissa Lintott. Our colour consult appointment was with 4 of our family of 5 so even more challenging to get everyone on the same page. Marissa we had so much fun, thank you!
Next up was our electrical consult with Hayley Tupaea. Never did I ever think an electrical consult would be so awesome. Hayley you too were amazing with your guidance and recommendations. We had our plan sorted before we met with you however you helped us save on our budget. We are forever grateful for that.
The last piece of the puzzle this far was the patience and guidance from Karla Egan, boy, were you challenged with how long we took. But we got there in the end, and you have now passed us over to our site supervisor Scott Hancock who will be in touch soon to make bookings in preparation for construction commencement. Thank you Karla I bet it feels good to finally be at that stage.
Burbank you have an incredible team who are all an asset to your business. I look forward to the actual build process now and of course excited for the day we are handed the keys to our new home.
Thank YOU! Mata T
I had a wonderful experience with Kristine at Burbank Edge Selections. She was very professional, patient, and helpful throughout the entire colour selection process. She took the time to explain all the options clearly and made the whole experience much easier and less stressful. Her advice on colours, materials, and finishes was very practical… Read more
and helped me make confident decisions for my new home. Kristine was friendly, knowledgeable, and genuinely cared about helping me achieve the best result. I really appreciated her support and attention to detail. Thank you, Kristine, for making the selection process smooth and enjoyable. I would highly recommend Burbank and especially Kristine to anyone building their new home.
- +3
Akshay has done an excellent job in customizing our house plan exactly according to our needs and preferences. From the beginning, he patiently listened to our ideas and thoughtfully incorporated them into the design, ensuring that every detail reflected what we were looking for in our dream home. His design sense is impressive, and the final… Read more
plan has resulted in a beautiful and good-looking home layout that is both practical and aesthetically pleasing. What truly stands out is his outstanding customer service. Akshay was always approachable, responsive, and proactive in addressing our queries.
His continuous follow-up, dedication, and commitment to customer satisfaction made the entire process smooth and stress-free. We sincerely appreciate his professionalism and effort in delivering such a well-designed home.
We highly recommend Akshay to anyone looking for a thoughtful designer who truly cares about understanding and fulfilling the client’s needs.
I highly appreciate Samantha and Simon’s contribution to this amazing house. Samantha was always there to support and work around to give us the best build as we pictured on paper to reality. Simon always was understanding and helped us a lot with knowing the updates of the build.
I am very grateful to the whole team of Burbank and highly recommend anyone to build your house with Burbank. A company known for its fast and efficient work!
What an amazing experience so far with the Burbank Team! Started our journey with Trent, our new home sales consultant. Nothing but honesty and genuine advice which helped us pick the perfect floor plan without the need to make to many changes (Bardon 217) didn’t try up selling us any unnecessary stuff or features. Just good honest advice. Also… Read more
helped us secure our block of land. If it wasn’t for him we wouldn’t even be building. As first home builders we could not have been luckier to get Trent.
Our contract signing with Linda was the shortest part of our experience but she still took us through every part and explained everything without any issues. Even answered all our questions we had without and hesitation or issue. Was just another amazing part of the process.
Our electrical selection with Hayley was also a breeze, she was very knowledgeable around the correct amount of lighting to add to the home and where to add extra PowerPoints. Was also great at assisting in relocating and adding two way switches so once we are in the home it’ll be much easier to turn things off and on. Without her knowledge we wouldn’t have thought of half the stuff we changed.
Our colour selection was handled by Marissa, this was my partners favourite part of the process. Marissa was amazing at guiding us on our colour selection. Making sure none of the colours clashed and blended well while also making sure we were within our guidelines for the estate. Marissa had amazing knowledge when it came to selecting Trims and accessory’s.
Now we are just waiting for land registration but the whole process with Burbank so far has been flawless thanks to the Team at Burbank. Would highly recommend them to anyone looking at building.
We had a very smooth and positive experience with our build from start to finish. The entire process was well-managed, and everything progressed much better than we expected. A special thanks to Akshay, who was absolutely outstanding throughout the journey. He consistently went above and beyond to support us, always being responsive, helpful, and… Read more
genuinely committed to making the process as stress-free as possible. His guidance and dedication truly made a big difference.
We would also like to thank our site manager, Tanya, who was incredibly efficient and proactive. She was very quick in getting things done and ensured everything moved along smoothly on site.
We really appreciate the professionalism and effort from the entire team, and we’re very happy with the overall experience. Would definitely recommend!
Fast good quality. The build took about 6 months, with the initial planning /contract taking about 9 months. The communication could have been slightly better but overall very happy. Well managed and on budget. Show details
My favourite team — Em, Tony and Burbank team! Thank you for completing my very first home. It has truly been a perfect experience. I’ve already shared my thoughts about Em before, but I want to say it again — she supported me so much throughout the entire journey. I would especially like to thank Tony, our site supervisor. Despite my limited… Read more
English and endless questions at all hours, he always answered patiently and managed the entire build perfectly. The construction time was much faster than we expected, yet the result is a beautiful and high-quality first home. He carefully checked every detail and gave us so much valuable advice. He even took care of things we didn’t notice or didn’t know to ask about. I genuinely feel like I learned so much from him during this process.
Even after we received the keys, Tony and the Burbank team continued to support and care for us. They are not only professional but also truly caring — more than any company we have experienced. I sincerely hope many others get the chance to experience this as well.
Because this was our first home, we put all our heart and attention into it. The Burbank team gave us an experience that exceeded all expectations. Thank you again.
If we ever have the opportunity to build again in the future, we would choose them without hesitation.
These are not empty words — they come from genuine experience and honest feelings.
Without question, they are a top-quality builder.
Once again, thank you to the Burbank team and especially to our site supervisor Tony.
If you are planning to build a home, I strongly encourage you to visit and speak with them.
Find out how Burbank compares to other Project Home Builders
Know better, choose better.
Excellent job from pre construction team. Hayley fulaton and Jessica Stripic did a fantastic job. Will update about the construction team when they have completed the job. Thank you very much team. Show details
- +3
Our experience with Burbank was a journey of highs and lows. The Highlights: Pre-Construction & Site Management The standout of our journey was Akshay. From the very beginning, he was outstanding—responsive, helpful, and genuinely committed to making the process stress-free. He managed our custom design changes seamlessly and painted a great… Read more
picture of what building with Burbank could be. Similarly, our construction phase was excellent thanks to our supervisor, Tom. He was incredibly efficient, proactive, and ensured the build was completed ahead of schedule. Even when minor issues arose, his communication and follow-up were top-tier. Areas for Improvement: Admin & Gallery Unfortunately, the middle of the process was frustrating. The Admin phase lacked proactive communication; we felt we had to push constantly for updates. We actually know people who chose other builders specifically because of delays in Burbank’s admin department. The Gallery/Design appointment was also a disappointment. We received very little creative input, and several promised items were missed in the final documents, which became impossible to change once construction began. Additionally, the selection felt dated; we actually saw more variety when we built our first home six years ago. Summary We are very grateful for the professionalism and effort shown by Akshay and Tom. If the Admin and Gallery teams can match the standard set by Sales and Construction, the experience would be world-class.
Great build and great experience. Totally stress free experience with Burbank. I would like to mention Akshay’s help throughout the project from selecting the home design to finish ghe construction. Akshay knows what the client wants in their build. Show details
We went to Burbank Edge Studio for our colour selections and met with Kristine Sing, our interior designer, who welcomed us, made coffee and took us through the entire process very professionally. I have seen designers get frustrated especially when we ask too many questions and take our time when choosing selections but Kristine was always… Read more
helpful, smiling, and explained everything we asked her in simple language. There was a lot of things which we hadn’t even considered, such as, size of windows for the raised ceiling, facade material, bench-top, cabinets, cupboards and drawers for kitchen, linen and wardrobe, which Kristine reminded us about. We told her we wanted to keep costs down so she showed us different options to choose from. She is sending us quotes for different options so we can pick and choose what we want. A few hours felt like minutes and the whole process was seamless and straightforward especially when we had travelled all the way from Canberra for the selections and were flying back the same afternoon.
I want to shout out a big thanks to Kristine and also to Hayley Tupaea who was equally kind and helpful and assisted with electrical selections. The initial journey has been great so far from Paul Pereira who was our sales consultant, then Kristine and Hayley. I hope this great experience continues throughout our journey until build is complete and the handover. Thanks Burbank team for your help and assistance and more importantly your kind and helpful nature.
⭐️⭐️⭐️⭐️⭐️ 5/5 – Excellent Experience with Burbank Homes I had a fantastic experience building with Burbank. The entire construction process was smooth, well-managed, and transparent from start to finish. The team consistently communicated updates, addressed any questions promptly, and ensured everything stayed on track. Most importantly, the… Read more
home was delivered on time, exactly as promised — something that truly reflects their professionalism and reliability. The workmanship and attention to detail throughout the build were impressive, and the overall journey was stress-free.
Highly recommend Burbank to anyone looking for a builder who delivers quality, efficiency, and great customer service.
Latest follow-ups
I recently met with my Contract Presenter for the next stage of my build. I walked into the appointment feeling extremely overwhelmed, however with the patient guidance and reassurance of my Contract Presenter, this feeling quickly disappeared.… Read more
Contract information was explained in terms I could understand and was extremely thorough. Being walked through each document in this manner reiterated how confident I am that I am in such safe hands for my house build. Moving forward to the colour selection stage of my build is not only exciting but reassuring that I have made the right choice in choosing Burbank Homes to make my dream come true.
Follow-up · Since contract signing I have been contacted by Burbank staff to advise bookings for the next stage which is colour selections. To date all staff at Burbank have been extremely helpful, providing expert advice along the way. Wait time is minimal and communication is quick and efficient. I am kept informed throughout every stage and advised well in advance of what to expect moving forward with my build.
My partner and I have been in the process of designing floor plans for our first house with Lea Hanna. She has been nothing short from incredible. Her knowledge, support and guidance is beyond anything we have experienced and has been making this… Read more
process so simple for us. Despite the constant questions we have had, Lea is incredibly prompt, thorough and no question is silly. She has definitely put our mind at ease and made us more excited for the next steps. Lea is an asset to the Burbank Family and we are very thankful we get to go through this process together with Lea’s guidance.
Follow-up · Communication with Lea has been fantastic and consistent during this whole process. Lea is very accomodating and try’s her hardest to give us what we want to achieve in our plans. Sometimes we can’t have everything but Lea will ask on our behalf and we love that she really cares. We have not felt rushed in the slightest. We sing Lea’s praises… Read more
Burbank were excellent in the building stage of our knockdown rebuild. The house was up in 6 months, was under the estimated budget any issues we had like the wrong colour garage door were quickly fixed. There have been several minor issues since… Read more
completion but again they were dealt with in a timely manner. All the upgrades we requested have been fantastic. For example porcelain bench tops, spilt systems and heat pump hot water system.
Follow-up · Minor issues were that the wrong colour garage door was initially installed. Our site supervisor was very quick to correct this. Also there was a leak in the pipes under the laundry trough also quickly fixed. Most valuable upgrades include split systems instead of ducted heating, double glazing, porcelain bench, top higher ceilings in both… Read more
In-depth reviews
We’ve had such an amazing experience with Burbank during our first home building journey. From the very beginning, the entire team made the process smooth, exciting, and stress-free. A huge thank you to Kay, our sales consultant, for helping us get started, giving us valuable advice, and supporting us throughout the entire process. Kay was always… Read more
approachable, knowledgeable, and genuinely cared about helping us make the best decisions for our future home.
We’d also like to thank Kat, our contact administrator, for always being there to answer the many questions we had along the way. Your patience, communication, and support made such a difference and gave us confidence throughout the process.
And finally, thank you to Alycia, our amazing interior designer, for helping us bring our dream home to life. We truly appreciated your honest feedback, creative ideas, and guidance in designing a home that perfectly suits us.
We’re so grateful to the whole Burbank team for making our first home building experience such a positive one. Highly recommend!
Find out how Burbank compares to other Project Home Builders
Know better, choose better.
I recently visited Burbank Homes for my colour consultation and had an exceptional experience from start to finish. I initially worked with Marissa Lintott, who was incredibly approachable, knowledgeable, and professional throughout the appointment. Marissa provided thoughtful guidance, helped me confidently narrow down selections, and offered… Read more
valuable input whenever I felt unsure about a decision. Her expertise and patience made the entire process feel enjoyable and stress-free, and I truly appreciated all of her assistance.
I then moved on to the electrical and lighting consultation with Hayley Tupaea. Hayley was equally impressive, highly knowledgeable in her field and extremely helpful in guiding us through our electrical and lighting choices. She took the time to explain options clearly and helped us make decisions that we feel confident and excited about.
Both ladies provided an outstanding level of service, professionalism, and support throughout the experience. We left feeling very well looked after and genuinely excited for our new build journey ahead.
Our experience with Burbank started well, but the quality and communication declined significantly once construction began. The sales and design stages were handled professionally, and the electrical consultation with Hayley was the only part of the process that genuinely felt supportive. Once the build started, communication became extremely… Read more
poor. We have been stuck in ongoing cycles of follow‑ups, repeated emails, and chasing even basic updates. Most notifications were simply payment requests, with little meaningful information about progress. Early stages moved slowly, then everything was rushed, and we were given only three weeks’ notice for Form 21 and completion.
Our third‑party inspector clearly stated the house was not ready for PCI, yet Burbank proceeded anyway. During the walkthrough, we were told defects could be reported within 12 months and would be fixed. After moving in, we identified several major issues, but the supervisor dismissed them because they were “not on the PCI report,” despite earlier assurances.
The workmanship has also been disappointing. Paint and grout quality are only at the bare minimum standard, not what you would expect from a new build. Many items appear to be completed to the extreme limits of specification, rather than aiming for proper workmanship with minimal variation.
On top of this, Burbank’s compliance and quality‑assurance procedures do not adequately address customer satisfaction. Instead of resolving issues, the process feels defensive and dismissive.
Overall, the lack of accountability, poor communication, and minimal‑standard workmanship have made this a very frustrating experience.
Positive reviews
A special thank you to Karla and Hayley, who have been professional, responsive, and supportive every step of the way. They kept us informed throughout the process, answered our questions promptly, and made what can often be a stressful experience much easier to navigate. Show details
Very easy process. I am doing this online interstate and no complaints on the guidance provided and overall experience. Email communications have been great. Selection options have been standard and meets my expectation. Show details
We have been working with Lea throughout our home-building journey, and she has been absolutely outstanding. From day one, she has been incredibly knowledgeable, responsive, and transparent, ensuring we understood every step of the process. Her guidance and attention to detail have made what could have been a stressful experience feel smooth and… Read more
enjoyable. Lea has always taken the time to answer our questions and provide clear advice, giving us complete confidence in the decisions we've made along the way. Thanks to her professionalism and dedication, we feel very comfortable and excited about moving forward with our build. We are grateful for all her support and look forward to continuing our journey with Lea and the Burbank team.
Negative reviews
We are currently building our home with Burbank and recently completed our colour appointment. This is our second build, and the experience was quite different from our previous one. During the colour appointment, we were a little disappointed as the staff did not seem fully informed about the pricing of upgrades. It was difficult to make… Read more
decisions without clear information on costs, and as a result, the process took longer than expected with limited guidance provided.
In contrast, we had a very positive experience with Hayley during our electrical appointment. She was extremely helpful, knowledgeable, and made the decision-making process much easier for us.
We hope Burbank can improve consistency in staff knowledge and support during appointments to enhance the overall client experience.
I built my home with Burbank Homes and unfortunately my experience has been very disappointing overall. While the sales process created high expectations, the finished product and follow-up service did not meet the standard that was promised. Throughout the home there have been ongoing issues with workmanship and finishing quality. The painting… Read more
was below standard, with visible paint marks and areas that appeared rushed or incomplete. The cornice and skirting work in several areas does not properly meet the walls, with noticeable gaps that have been covered using quarter round trims to hide inconsistencies rather than fixing the underlying issue properly. The plastering and ceiling work have also become a concern. The ceilings in the master bedroom and balcony areas appear visibly wavy, and the plaster tape joins are already cracking. Cracking has also started appearing around painted edges and joins throughout parts of the house. There were also items included in the build that were never properly completed. A planned laundry chute was not finished despite repeated attempts to have the issue addressed. Over time it felt as though communication and follow-up became increasingly difficult, and eventually I gave up trying to have some of the outstanding issues resolved. In addition, the front door supplied was not the door originally ordered, some tiling and flooring areas are uneven, one window was installed as a sliding window despite the rest of the house having a different window style selected, and there are cracking issues developing on the balcony. Overall, the home looks acceptable at first glance, but many of the details and finishing touches feel subpar for what was sold and promised during the build process. My advice to anyone considering building with Burbank Homes would be to carefully inspect every stage of the build and ensure all agreed inclusions and finishes are documented clearly in writing.
The communication and coordination of the Sydney team are deeply disappointing and come at a significant cost in both time and money for the customer. Glenn and Nicole in Canberra are outstanding and single‑handedly earn Burbank a star each. It is a shame everything is run out of Sydney. If you choose Burbank make sure you factor in a minimum of… Read more
$100K extra for inclusions/upgrades as this takes place after you have paid your deposit. Also know you will likely be forced to purchase solar (you cannot transfer any existing panels) and they only use Chromagen who do not coordinate/design their system with Burbank properly despite charging more than twice market rates. * I have added an extra star as with some pushback they have been a little more reasonable.
Recent reviews
We are first home buyers and the experience so far with Burbank and especially with the new home consultant Vijay Shah at Tarneit office has been impressive. We spoke to few popular builders and only Burbank offered that level of flexibility to fully customise their plan. Vijay went above and beyond to customise their standard plan to meet our… Read more
requirements and fully utilize the lot size. His wealth of experience and eye for detail is exceptional. I highly recommend getting in touch with Vijay if you are considering building.
⭐⭐⭐⭐⭐ Absolute professional—guided us every step of the way!We had an incredible experience working with Vijay shah to secure our new home. From day one Vijay helped us all the way through the process. Vijay sat down with us, walked through the plans, and explained every single detail with immense patience.What stood out most was how clearly and… Read more
professionally he communicated complex information, making us feel completely confident and informed. If you want an agent who is highly professional, thorough, and genuinely cares, we highly recommend Vijay shah.
The staff we have had the pleasure to meet and work with as we plan our new home for retirement this year have been so wonderful and so very helpful. The knowledge of your staff has been so very helpful from home design changes to the electrical choices and especially the colour choices - we will be forever grateful for their expertise in these… Read more
matters as it can be a very daunting set of tasks but your staff made it a great part of the journey for us. Now for it all to begin which is very exciting.
I want to really appreciate Vijay Bhaiya for his unconditional support in our dream home journey. He always guided me like a big brother and always offered his suggestions. It's really appreciated. Show details
Burbank staff (Randall Zahner) has been very supportive and patient in helping us finalise our house plan, which was especially important given our small land size. Their Customer Care Coordinator (Em Village) has also been easy to contact and always responded promptly whenever we needed documents for our lender. Overall, we have had a very good experience with them so far. We have just started our build and will provide more updates later. Show details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.