3Burbank

Burbank

 Verifiedburbank.com.au
3Burbank
4.1

2,356 reviews

PositivevsNegative
79% · 1,851441 · 19%
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Build Stage
  • Pre-Construction
  • Mid-Construction
  • Post-Construction
Customer Service
4.4
Site Admin
4.2
Timeliness
4.2
Structural Integrity
4.2
Plumbing & Waterproofing
4.1
Electrical & Lighting
4.3
Flooring
4.3
Transparency
4.3

Reviews

2,356 reviews
Modified Isaac 207
Modified Isaac 207Greater Melbourne (Inner), VIC
  Fair Incentive Verified VIC, Altona
Customer Service
CJ McLoud
CJ McLoudGreater Melbourne (Outer), VIC
  Verified VIC, Altona

Value beyond expectations

Burbank Homes exceeded expectations. Vijay, my home consultant, was incredibly supportive, explaining every detail and offering valuable insights. His industry contacts and professionalism made the home-buying process seamless and enjoyable. Show details
Jack Y.
Jack Y.South East Queensland, QLD
  Fair Incentive Verified QLD

Couldn't be more grateful to have such responsible builder

It my first time building and Burbank had been helpfully from the first day. They are great to deal with, Communication channel is always open. I have not issue discussing any concerns or ask for opinions. House has been handed over a month now, all my friends commented that the house is really nicely built even the fence guy says so.
I am really happy with the result and will recommend anyone who is consider building could get in contact with them.
Also like to specially thank the site manager who have put in his 120% during construction period to ensure house is safe and sound. Show details
kranthi k.
kranthi k.South East Queensland, QLD
  Verified QLD

Very helpful

This was our first time building a house in Australia. We were confused which design to go with but Kay hsu and Kimberley were very helpful during selection and admin process of building.thank you guys!! Show details
Michael
MichaelGreater Melbourne (Metropolitan), VIC
  VIC, Melbourne

Customer satisfaction

It's a great experience with your salesperson at Aurora Epping.
He is a very patience person and he knows exactly what we are after
On top of it, he knows his products well and he basically knowledgeable on customer needs and requirements. Show details
Julie L.
Julie L.South East Queensland, QLD
  QLD

A place to call Home

We have just finished building with Burbank. We cannot fault them on their customer service and their effort to understand our wants and needs throughout the whole process. We would definitely use Burbank again if we were to ever build in the future. Show details
Matthew Tobing
Matthew TobingSouth East Queensland, QLD
  Fair Incentive Verified QLD

Great Help from the Burbank Team

We are first home owner so we don't have much experience. The team in Burbank help us through every process. Shout out to Dan Page, Kimberly Russell and Kristine Singh that help us through every step , they patiently guide, advise and help us first timers. Thank you very much. Show details
Kelly McBride
Kelly McBrideSouth East Queensland, QLD
  Fair Incentive Verified QLD

Customer service

Kristine Singh was very informative through out the process and provided a good customer experience. She was very understanding as we made a few changes to our proposed additions and did have to go back and forth for a few days getting this sorted. Show details
Mahesh  Ratnayake
Mahesh RatnayakeMetropolitan Adelaide, SA
  Verified SA

Awful build experience for 3 years and ongoing…

I have been building my home with Burbank for 3 years now. The home is far away from the completion with endless mistakes. No one is there to take any responsibility. Not recommended at all. Show details
Ebony
Ebony
  Fair Incentive Verified QLD

Amazing service

Amazing service, highly recommend. Kristine and Darien have been a pleasure to work with, they are always prompt in communication and knowledgeable. They had great recommendations in colours and were not at all pushy. Thank you for your assistance :) Show details
Transparency
Ccs
CcsMetropolitan Adelaide, SA
  Verified SA
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Anosh Rushiti
Anosh RushitiGreater Melbourne (Inner), VIC
  Verified VIC, Altona

Highly recommended

Vijay helped us Alot! He ensured we felt comfortable And answered any questions even after work hrs, which was wonderful ! I highly suggest Vijay to anyone who would like to build, worked with our budget and did not push us, to push a sale! Show details
Ranjita B.
Ranjita B.Sydney, NSW
  Fair Incentive Verified QLD

Thank You

Me and my husband are very thankful to our new home consultant Maks Hossain for guiding us and explaining all the details regarding the designs and steps to build our new home soon. He communicated really well and made it very simple for us to understand. Really appreciate his time and effort to deal with our queries. We look forward meeting him and Burbank team soon to discuss further plans for our new home. It's been our pleasure to be a part of Burbank community so far. Show details
Customer Service
Transparency
Ash P
Ash PSydney, NSW
  Verified QLD

A truly pleasant experience

Very glad that we chose Burbank Homes QLD to build our house. The whole process right from sales consultation to handover was very smooth without any hiccups. Dan Page was fantastic to deal with. Always a call away to discuss our queries and provide very satisfactory outcomes. Kimberly had our admin things covered promptly. Jamie Hall was on top of our construction phase all along. He gave us regular & prompt updates on the progress of the build. The quality of the build was great. Overall very happy with the service provided by Burbank Homes QLD. Would not hesitate to build with them again. Show details
Ben M.
Ben M.South East Queensland, QLD
  Fair Incentive Verified QLD

great experience with burbank experience

The whole experience has been great. Burbank has good floor plan and reasonable price. Maks is very knowledgable on building plan. And Kate proceed with color selection with great experience. Show details

Questions & Answers

Dale
Dale · Burbank

Is Sarking supplied to all your homes with tiled roofs dating as far back as?

Anon-ymis
Anon-ymis · Burbank

Can some one comment about Burbank build in Brisbane/Ipswich. Anyone face any issues currently with Burbank?

Russell
Russell  

I have just had my new home handed over with very little drama . Whilst the industry holds up supply of items Burbank would be my first choice again.

The Nightmare of Burbank
The Nightmare of Burbank · Burbank

More of a statement to burbank and wanting to see what excuse you can provide?
This is on an experiece we have seen from a build that started 2021 and is still not even suffiecently at lock up stage yet with alot of outstanding work to do and no time frame given as to when the house will be completed.

Burbank Management outside of the SS has given every excuse under the sun as to why this build is taking this long and can not give an honest ansewer being they are completely out of depth constructing double storey building in Regional Victoria.

Speaking with the SS, it seems they are completely out of their Depth aswell and that management just do not care about this build and have brought the area around where 1 house started at the same time and has been in a year where as another was build and completed in that year while this is still not even close to being finished.

Every excuse from Trades not responding and respecting SS, to not showing up, to shortages. All in all it just seems Burbank can't do it. And don't even get me started on 4 other double storey Burbank houses in the area. They are in the same state, which truly shows this company can not do anything.

So Burbank in a public forum, how can you address this:-

You have 4 builds in a town in Regional Vic, that are around lockup stage and you have failed to get them anywhere in 2 years?
How can you justify shortages when several houses and several Burbank single storey houses have come and gone in this time?
How do you deal with Sexism in your management when apparently tradies won't listen to Supervisors?
How can you reemploy tradies that have done the dodgiest of jobs on a house and yet are recontracted to do so, knowingly that they are the bottom of the barrel and say to customers you'll hire new trades?
How do you justify, in these times of finicial crazy, that a build that should of taken at most 9 months, given that other Builders in the area can do this for the same level and styling of house, that this and other builds are nearing 24 months?

Burbank
Burbank   DM   

We would like to respond to your feedback above so if you can send me your customer reference number or address of your build, I will have someone take a look at the situation. Thanks Jamie

The Nightmare of Burbank
The Nightmare of Burbank  
Matt
Matt  
See all Burbank questions

Details

Compare all Burbank listings
CategoryProject Home BuildersProject Home BuildersProject Home BuildersProject Home Builders
Types of Homes AvailableDual Occupancy / Duplex, Home within a Home, One-Storey, Split Level and Two-StoreyDual Occupancy / Duplex, Home within a Home, One-Storey and Two-StoreyDual Occupancy / Duplex, Home within a Home, One-Storey, Split Level and Two-StoreyDual Occupancy / Duplex, Home within a Home, One-Storey and Two-Storey
Minor Defects Warranty 12 months15 months15 months15 months
Major Defects Warranty30 years30 years30 years30 years
Sustainable BuildingYesYesYesYes
Knockdown & RebuildYesYesYesYes
Build Areas

South-East Queensland, Brisbane Metro, Gold Coast, North/Moreton, South/Logan, Sunshine Coast, West/Ipswich, East/Redlands.

West, South East, and North of Melbourne. Geelong and Bellarine, Regional, Ballarat Region and Bendigo Region

Sydney, Central Coast/Hunter, South Coast and ACT regions, Wollongong/Nowra.

West, South East, and North of Melbourne. Geelong and Bellarine, Regional, Ballarat Region and Bendigo Region

Awards 2020
Visit official website
  • ACN: 007099872
  • ABN: 91007099872

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