CardioTech T-zone Questions & Answers
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Remote is stuck in chinese language how do i change it to english
Dave B. Dave B. just now How do I remove the back panel? I have taken out the 6 screws and the panel is loose but it seems the top panel needs to be removed for it to come out. I can see the axle has come loose in the slide on one side.
How do I remove the back panel? I have taken out the 6 screws and the panel is loose but it seems the top panel needs to be removed for it to come out. I can see the axle has come loose in the slide on one side.
I am after the user manual for this & replacement arm airbags
How do I change the language settings?
My massage chair won’t pump up the arm legs & temple air bags .What could be the reason for that please.Is it an easy fix thanks Gary Mathies
I have no idea…..
Have u called them?
Tang 3 times only got answering machine
Our opening hours are from 8am until 4pm, Monday to Friday. Please call 1300 135 596 or click on the link below to fill out your details. external link Thanks
Good Evening i have just purchased a used Tzone massage chair model RE-lo1 everything works wondering where i could get an operational manual for it many thanks
I’d give them a call on their 1300 number
Hi Laurie,
You can contact 1300 135 596 or email support@cardiotech.com.au requesting this and we will be more than happy to help.
Regards; CardioTech
I have a t zone massage chair that stopped working where do I get it fixed I live in Melbourne
Hi there, just got your msg via email. I’m pretty sure they have a 1300 number to call them, I’ve always found them very helpful.
Hi Karl, Please call 1300 135 596 and we will be able to assist repairing your chair. Thanks
Cardio tech I have rung your 1300135596 number, it says it’s not connected, may chair won’t turn on at all Hayley
Our zero gravity massage chair won't return to its original position, it keeps going into zero gravity mode at the end of a cycle. Please help.
wow...... we have never had such a problem.....
my wife uses it daily - i cant get her out of it
have you spoken to the guys at cardio-tech?
No, I will give them a call after the Easter public holidays. It has been perfect and has just started doing it, everything else works fine, it's just doesn't matter what program you are using or settings, it will just return to the zero gravity position. I have to hold the button down to return it to a sitting position to get out of it, as soon as you let the button go it returns to zero gravity position. It's only 12 months old and we love it so I'm hoping it's an easy fix.
I had to call the guys at cardio tech a while back about something and spoke to a guy called Hayden - 1300 135596 - he was very helpful and obliging. It was very reassuring to speak to a local.
Hi Mel, Very sorry about that. We have replied to your email requesting a few contact details so that we can arrange for our service team to repair your machine. If you can kindly reply back to that email, we will be able to arrange a suitable service time for you. Regards; CardioTech
looking to get some new parts for my chair were do i go were can i buy looked everywere
Hi, please contact us at 1300135596 or external link or support@cardiotech.com.au so we can have our dedicated service in touch to assist
Hello We have had out CardioTec chair for many years and it gets lots of use by many people both family and friends
It is a wonderful addition to our family
It is overdue for a service, do you have mobile service teams that could visit our home in Brisbane to do a service
Many thanks Russell
0411229215
Hi Russell,
Please contact Cardiotech directly on 1300 135 596 to speak with one of their consultants who will happily assist you with your query.
All the best,
Tobias
It was working perfectly for 2 nights then my husband use it for 30mins then it started making a noise. Remote no longer working and not massaging anymore. Bought new and had it for 3 days. I hope its nothing serious
Hi Maria, Thanks for getting in contact we will have the team in touch with you/family to assist. Kind regards, CardioTech
Is there a way to increase the intensity of the foot airbags and rollers on the chair? The one I have hardly squeezes your feet? Thanks
Hi Nica, These older model chairs have the 1 normal airbag intensity but if any service problem may have occurred, please contact us on 1300135596 and we can check into this for you with the team
I have a h881 massage chair and had it for over a year. I'd like to know what it looks like under the chair as I would like to sit it on a platform dolly to easily move it to clean the floor or just change location. I am afraid the dolly that may be too small for it may damage the frame.
Hi, the machines are able to be moved around and have wheels on them too. Please contact us on 1300135596 if you would like any further info and we can assist
Hi i have a T zone massage chair and i am after the replacement rubber belt's thanks Steve Davies
Accidently, don’t know how I did it but change the language on the remote from English to Chinese . How do I get it back to English ?
Hi Linda, When you Start the Chair, ( Turn on the Massage Chair ), Press and hold the Button of “Manual” for 3 Seconds. Then it should change the language. Some customers have tried a few different times until they worked out how long to hold it for but should all be fine from there. Please let us know if you have any issue with the changing of the language on 1300135596. Thanks, CardioTech
Hi i bought a t- zone massage 8-9 years ago and left it in garage for quite a while, test it today and machine seems still works, but the so called “genuine leather” starts peeling off everywhere and looks quite ugly now, it does not like genuine leather though. But i noticed those leather/faux leather had zips and seems being able to replace? Pls can u advise how i can buy a whole set of replacement leather cover etc so that i can strip the machine with new cover and new look? How much it cost to replace the leather look cover? Still like the chair if i can get it looks better. Thanks. - jade
Hi Jade. I would reccommend contacting Cardiotech directly to find out. I've always found them to have very good after sales service and even though the chair is well past it's original warranty period, they will be able to at least give you an indication if it can be repaired and the cost that may be involved.
I'd recommend taking some photos and emailing them through with your query, Also include the model number etc (can just include in the photos) which should be on the back lower part of the chair to info@cardiotech.com.au. Then follow up with a call after to 1300 13 55 96. Hope that helps. :-)
Thanks Jade we received your email and will get our team in touch with you :)
I have the same issue with my massage chair and dont know how or who am i going to talk to to help me change the peeling leather.
Hi Zherilyn, we received a few contacts from you overnight and we will be in touch that way to assist
Whete cam I get an owners manual for this chair.
Hi Alex, if you can please contact us on 1300 135 596 as we are available at extended hours via phone and our website chat or support@cardiotech.com.au so that we can assist you as we have a couple of different models
Hi my chair has just started only doing one arm any ideas If its an easy fix
Hi Annette, if you can please contact us on 1300 135 596 as we are available at extended hours via phone and our website chat or support@cardiotech.com.au with your name, phone number, post code and details so we can get the dedicated service team in touch from there to assist you
How much weight can it take upto
Where can i get a new contrtol panal from
Hi Rina, weight rating is approx 150kg and Nick, please contact us on 1300135596 with our customer service team able to assist you
I have lost the manual to my TZone massage chair model RE-LO1
can I get a pdf manual for my tzone massage chair model RE-LO1 sent to me thank you
Please contact us on 1300135596 with our customer service team able to assist you or via support@cardiotech.com.au or website live chat at external link
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