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Carpet don't bother to call back call
I bought flooring from a Kitchen company who is doing my kitchen. I am doing the flooring myself. I had to pick up the flooring from Carpet Calls warehouse in Logan. I phoned Carpet call 3 times to see if they can deliver the flooring to a Ipswich store. 3 times they did not return my calls. I phoned to see what glue I had to use, but again they did not return my call. I was told by a trade's man that if you are a home diy, Carpet Call are not intended in you only if you are a tradie. I will not use or recommend Carpet Call to anyone. You get better service at Bunnings.
Fantastic service from start to finish
Carpet Call Midland provided excellent service from start to finish. We called in to their Midland shop for a browse last week and were immediately greeted and attended to in a very professional manner, very refreshing for a change. A quote at our home was organised for later the same day and Adam brought a huge amount of samples and was very patient and helpful. We got a great price and locked in the work to be completed this week. The carpenters Bob and Chinny, were absolutely awesome and so professional and did a beautiful job. I went from j...ust thinking about changing my flooring to having the job completed in no time at all with absolutely no effort on my part. It was a pleasure dealing with Carpet Call Midland and will be returning soon. We also called into Trevors carpets on the same day and were completely ignored because there was another customer there, we would have been happy to wait if any interest had been shown.
Praises and thanks.
Went to the Prospect branch and very glad we did. We are very satisfied with their advice, prompt service and the product itself. Efficient installers, too. More power. Stay safe. Thanks, guys.
Awesome Customer Service
I just wanted to thank the whole team for the great after sales service and awesome customer service. We had Hybrid flooring laid in August 2019 but it needed to be ripped up and laid again, the team that came out were lovely guys and did a great job and wow were they fast and the attention to detail is amazing.
Don't deal with Carpet Call
they put in new laminate flooring in 3 bedrooms the overestimated how much material was needed, and they then took new material that they didn't use back and would not give us a credit for it even though we'd paid them.
Excellent service; Highly recommended
Our salesman, Michael Burke, was supportive and knowledgeable throughout the entire project. The tradie, Josh, couldn't have been more flexible, even working on a public holiday to make sure our floors were done in a timely fashion. The result is lovely.
New flooring looks fantastic!
After walking on concrete for 2 years, new flooring was put down. The sales reps knew the product well and the installers were polite, quick and cleaned up beautifully. A quality job with a quality product.
Fantastic service for flooring
Would highly recommend Carpet Call at Caringbah for their product and service. We were able to take a sample of flooring home to match up with the room and the price was very reasonable. John was extremely helpful making sure we got our flooring delivered to the store so we could pick it up.
I would like to commend a staff member, Asher Hogan, from the Helensvale Store.
Ash was quick to respond, polite and very professional.
I will be contacting Ash again in the future, to assist me with flooring renovations in our apartment. Regards to Ash
I’d like to give a big thanks to Massi from the Prospect store for his professional yet friendly customer service
From the time I made the selection to the installation process he was always there for any questions and further information that I needed
He went above and beyond and would highly recommend him
5 star service and product
Amazing product and service !
Carpet Call representative came to my home to quote , very handy
Fair quote and then the product and service was exceptional .
Very professional contractors laid the floor .
Amazing finished product
Very poor customer service
We've requested to have flooring changed in our house and contacted carpet call northlakes. They show us only 1 piece of sheet and never explained anything else about product.
We book it as expected to be most similar to our existing flooring in lounge room.
We paid full amount before installation booking as per company policies.
It was completely different product we noticed on the day of installation. We asked store manager who stated that we choose this one when we visit store (they didn't explain about product properly though).
We had to p...ay rent to someone's house as carpets were removed from all rooms and we've got no place to stay (including 1 infent) Manager at store somehow found exactly same product what we have existing in our house ( he couldn't find it before somehow). Which was costing us another $400.00 on the top of $4000.00 we paid before.( plus we were paying rent to the family we were living in someone's house due to no place) Next working day, i called head office to discuss things with area manager. Have explained all things to him.
The flooring is perfect and looks beautiful. The layers were efficient, courteous and very neat, tidying up and removing any rubbish. The flooring covered two large rooms and associated hallways and the job was completed in 4 hours with minimal disruption. Highly recommended.
Great service, great people!
From Patrick the salesman, to James and his team who installed our floors, just a week later, dealing with Carpet Call has been an absolute pleasure. Everyone arrived when they said they would, and knew their job. With three rooms to floor, they had to remove the old carpets first and prepare the surface. I figured it would take them all day, but they were in and out in six hours. James walked me through exactly what they were about to do. His team were professional, friendly, and respectful of our home...my wife and I can't recommend them highly enough.
The hallway looks awesome, a tough job well done!
From the get go deciding the old carpet had to go the help and professionalism from the carpet call team was great. Professional help, no pressure with honest advise. Kevin the flooring installer was brilliant. Worked like a Trojan! Thanks.
We have recently visit Prospects Store for window shopping, but store manager guided us with correct choice. Floor Timbers and staircase carpet selection were perfect and job completed with perfection. Thanks
Don't go with Carpet Call!
Don't call Carpet Call the unprofessionals in the trade!! This company would have to be the most difficult, incompetent, unprofessional and overall worst company I have ever dealt with. How this place is still in business is beyond me. The way they treat customers is highly disrespectful and when you have people in head office behaving no better, it's no wonder the salesman in the Tuggerah store have no respect for customers. They are the real salesman out to rip you off. I purchased flooring 12 weeks ago from them through Openpay, this include...d installation. The flooring was not laid on the date it was organised to be, due to incompetent tradesman of Carpet Call's, who attempted to get more money out of me by pretending the whole subflooring needed replacing, which was not the case. This left me having to contact Carpet Call to find out what happens next and to ask for a refund as the job hadn't been done. It was a rigmarole just to be put in contact with the "right" person. Once I finally got to speak to this main salesman, he refused me a refund despite me not being provided with the service or even the product. After a lengthy conversation going around in circles it was finally decided that he would change the purchase to supply only and take off the installation costs. It took him a week to amend this and reimburse Openpay the difference for Openpay to be able to change my plan. Prior to this it took almost a week to get to this stage as I would be told by this salesman they are looking into it or trying to sort out finance details and saying they would get back to me at a certain time but never would. Openpay were trying to contact them in the meantime to provide assistance in the partial refund but were ignored on multiple occasions. Communication certainly is not a strong point of Carpet Call's staff, although lying definitely is. I had been informed the flooring was awaiting at the Gosford warehouse ready to be picked up, upon arrival my Dad was advised the flooring had been sent back to Sydney due to "me" cancelling the order. I then emailed the Tuggerah store questioning them about this and did not receive a response until 2 days later. No apologies - just a rude response attempting to pass the buck along with saying it'll be on the truck tomorrow, it's really that simple. I advised I did not want to deal with Carpet call anymore due to being immensely mucked around so much therefore was requesting a complete refund. I did not receive a response to this request or any attempt of contact from Carpet Call regarding my last email, meanwhile the payments were still being deducted for flooring I did not have, as they had been quick to process their sale at the beginning before even doing any measurements etc. This led me having to make a complaint to Fair Trading. Fair Trading contacted Carpet Call in attempt to resolve the matter, they were provided 5 days to respond to Fair Trading. Carpet Call had the hide to also ignore Fair Trading. I gave Carpet Call another chance to rectify the matter by contacting head office prior to completing an application to the Tribunal. I was advised the person I needed to speak to had just stepped out of the office and would return my call either that afternoon or the next morning. Once again nobody contacted me. I was left with no option but to go ahead with the Tribunal. Upon receiving the notice of hearing, the man from head office decides to phone me (2 weeks later). It's quite appalling it took applying to the Tribunal for somebody to contact me. He proved no better than the Tuggerah staff. Having difficulties comprehending an issue so black and white. Their manner is shameful. Attempting to talk me out of attending the hearing along with ordering me to wear the costs I have incurred due to their incompetencies. They left it until 24 hours before the hearing to finally do what they should have done weeks ago. 11 weeks this went on for. It's clear these dodgy disgraceful people were hoping I would forget about it. They should be ashamed of themselves taking advantage of a young female, attempting to rip me off and scam me of my money. They have caused me to incur costs in which i should not have incured had they done their job. I advise to stay away from Carpet Call unless you want a lengthy battle.
I had to finish the job
Ordered laminate from Carpet Call for the living room, hall and kitchen of my rental unit. Also carpet for the bedrooms which was fine. Their prices are competitive but when something goes wrong, even when it is Carpet Call's fault, you are on your own. Their staff member came and measured the job, but didn't pick up that the unit didn't have skirting and so edging could not be installed. The installer (a contractor) came in and left ugly gaps on all the walls, and several lengths of edging. He later came back and did what he could, but in orde...r to make my unit presentable, I had to buy, cut, paint and fit skirting boards myself, using my own tools. The store manager said he had to contact head office and would call back, but never did. No offers of a rebate, nothing. If their employee had picked up that there was a problem, I could have chosen another option, like carpet. Be careful dealing with this company.
Outstanding customer service
Really want to thank Massi from Marsden park store.
He guided me to choose best flooring and was so patient and knowledgeable.
He spend more than half an hour with me to help me decide and followed up till installation was done.
I highly recommend him.He will guide you through and be assured you are in safe hands.
All I can say is WOH!! EXCELENT The best in installation of floor boards
All I can say is WOH Excelent the installer where fantastic Dan was awesome his knowledge is top notch He is the Superman of installation would highly recommend. Thanks Flo from Concord
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