Outstanding customer service
Really want to thank Massi from Marsden park store.
He guided me to choose best flooring and was so patient and knowledgeable.
He spend more than half an hour with me to help me decide and followed up till installation was done.
I highly recommend him.He will guide you through and be assured you are in safe hands.
Nice Coretech product and great installation
Ross our installer made the differnence for our experience. Taking extreme attention to detail as if the job was for his own home. The Coretech product is very realistic with nice embossed grain and a great feel under foot. Quincy Oak is a nice modern light design in the range
Thanks Alex Kemp and Peter
I have been pricing laminate flooring with the loganholme carpet call store. Alex could not have been more helpful. Today he sent Kemp to our job site as I was unsure about one of the colour choices I made. Kemp was very helpful. Flooring going in Friday if its half as good as Alex Kemp and Peter we will be very happy. T
Great service. Great installation job.
I found my flooring experience with carpet call and really good one. From measure and quote to installation they were very professional. The product has lived up to my expectations. I can recommend Kevin for your installation.
Fantastic job done
I have done my laminate flooring from carpet call Campbelltown store. Omar( sales person) was very helpful. He actually helped to choose the right one. All of my friend like my flooring who has visit my house. I definitely recommend my friends. Thanks carpet call for wonderful job done.
The reviewer stated that an incentive was offered for this review
One star is far too generous!
I strongly recommend against using Carpet Call at Northlakes Qld. My partner has had the worst experience having new flooring put in and I’m completely amazed at how incompetent all involved have been. A job that was quoted as taking 2-3 days has dragged on for 3 weeks and still not completed.
The problems are far too many to list but here are just a few:
• Incorrect quoting for materials needed
• Tradesmen arriving at 3pm instead of 7am on day 1 and not knowing they were to install floodcoat, so they had to drive back to the Gold Coast to ge...
Great Service and Great Result
I am delighted with the flooring I purchased from Carpet Call Aspley / Fortitude Valley. I have had superb service from Michael Burke ( now at Capalaba Store) who very patiently and knowledgeably answered all my questions during the selection and quote stage. The installers, Gerard and Michael, worked diligently and professionally to ensure a finish I am delighted with.
Great product and good workmanship.
Got laminate flooring done by carpet call Jindalee for a full 4 bed house measuring 146 squares. The sales guy Chirag was excellent and overall the service was good. The installation was done on our preferred dates. The layer, Babu, was just amazing. His attention to detail was good and the workmanship is fantastic. They did not have a bigger display sample of the colour we had chosen which made us anxious, but the final results are stunning. The new floors look fantastic.
I called a number of carpet company's and got a number of quotes, Ken from prospect was the only sales rep that call me back and followed up my quote. The job has been completed and the team did a fantastic job all round
I would give the team at prospect 10 stairs if i could
The worst customer service ever!!!!
Terrible people, we haven't had floors for 2 months! ! They stood us up 4 TIMES, 4 times we took time off work, cancelled appointments and they never turned up. Jade in Sydney is plain rude and lier. She hung up the phone on me when I was complaining because SHE said they were coming 7 am in the morning and NEVER turned up. Next time she, instead of calling me, called hubby to let him know they were coming to install our floors last week at 8 am. 9:38am and nobody was here AGAIN and she never picked up her phone. I wonder why! If you come acros...s her, run! she is not help at all and quite rude. I have a company myself and an employee like her will be out the door in the first 10 minutes of work. I don't understand how a big company can hire inefficient and inept people like her. Overall, terrible service....
Job well done thank you Massi at Carpetcall!
Just installed parador timber laminate flooring from carpet call, Thanks to Marsden Park store manager Massi has completely changed our experience from not so good to outstanding! The flooring looks perfect and the installers were skilled did an amazing job I am a totally happy customer! Thank you so much
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