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Carpet Call Rugs

Carpet Call Rugs

4.8 from 456 reviews

Reviews

4.8

456 reviews
5
(410)
4
(32)
3
(1)
2
(3)
1
(10)
  • Job Satisfaction
    4.7 (20)
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Excellent service

published

Purchased two rugs. One rug Was to small for the room . The team went out of their way to source a bigger size. Would highly recommend . Great service, great quality

Job Satisfaction
jam

jam

  • 2 reviews

Received excellent service

published

We would like to acknowledge and thank Kevin from the Frankston Carpet Call Store for excellent service received this morning. He endeavoured to meet our requirements for a rug regarding colour, style and size and was happy to allow us time for consideration. A natural salesman and we appreciated it. The chosen rug now looks great in our family room.

1 comment
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Sarah

SarahGreater Melbourne (Metropolitan), VIC

  • Rugs
  • Verified customer

Horrible after sales experience

published
2 comments
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Sarah
Sarah
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Amazing salesman

published

I would like to thank Ben from the Indooroopilly store for going above and beyond his work duties. He was simply amazing for making sure I got the rug I wanted that day. (His day off) I have never found such devotion from any one or any store that I have dealt with. Thanks Ben

Job Satisfaction
1 comment
Carpet Call
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Enthusiastic helpful service.

published

Ben at Carpet Call Indooroopilly was enthusiastic ,cheerful and most helpful.
Would recommend this store to anyone. The range of rugs available is a big plus
when it comes to decision making.
Bob

1 comment
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Lisa

LisaSouth East Queensland, QLD

Great service

published

Hi
The guys at carpet call Indooroopilly went out their way to make sure I got the extra discount I was entitled to. Really appreciated it and wouldn’t have known if they hadn’t followed it up.

1 comment
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Natasha

NatashaGreater Melbourne (Outer), VIC

  • 2 reviews

Amazing Service

published

I love Carpet Call at Taylor’s Lakes. The service we’ve received from Karan and we’ve just recently needed another rug and drove half an hour to get the service! Excellent quality rugs

Job Satisfaction
1 comment
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Lucy

LucyGreater Melbourne (Inner), VIC

Excellent Service

published

Dissatisfied with customer service everywhere looking for a particular size rug, nobody could be bothered to help me, l came across Ahmad here at Carpet Call, he went out of his way to satisfy us, to the point that he visited our place with the rugs to measure & organise for two of the same rugs to be cut and sewn together. Prompt and excellent service with communication at all times, thank you Ahmad. Tony & Lucy

Job Satisfaction
1 comment
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Sales person ( Ahmad )

published

The sales person -AHMED was a nice great guy to deal with. Besides being very knowledgeable & caring , he was a perfect gentleman. It was very easy & comfortable to deal & communicate with.

1 comment
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Rachelle Woodsford

Rachelle WoodsfordGreater Melbourne (Inner), VIC

Perfect Customer Service to compliment 2 perfect rugs

published

I went to carpet call in Maribyrnong looking for a carpet. I had a vague idea of colouring. I was approached by Ahmed once in the store and explained to him what I was looking for. Ahmed was fantastic , not pushy but extremely helpful , asking questions about my home, what will the carpet be used for etc and then showed me a few samples and the first rug Ahmed showed me was perfect. I was so impressed by his exemplary service and care for his customer when I needed a secondary rug I called him and went back to this store. Despite there being carpet calls much closer to my home. I can highly recommend Ahmed as a caring, genuine sales person who really cares about his customers.

1 comment
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Indrajit Roy

Indrajit Roy

  • 2 reviews

Perfect store amazing service

published

We bought a rug and runer set from MARIBYRNONG store, Victoria. Ahmed served us. He helped us to find 2/3 rugs that would match with our furniture and room environment. we bought the rug and runer. However, we were still not sure which one will be the perfect one in our house. Ahmed gave us both rugs to try and return one of them. This is carpet call’ s policy.
Very happy with the product and the service.
Thank you, Ahmed and Carpet Call.

1 comment
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The reviewer stated that an incentive was offered for this review

Terri Reading

Terri Reading

  • 2 reviews

Shopping made easy

published

Immanuel made my rug shopping so easy. He showed me my options for what I needed, was extremely knowledgeable and helpful. I am very happy with my new rug. This followed complete flooring/carpet of my house and I have been extremely happy with my floors. Carpet Call staff made the whole process so easy.

Job Satisfaction
1 comment
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Tup.H

Tup.HSouth East Queensland, QLD

  • 2 reviews

Exceptional service

published

From first phone contact with Nirav (Aspley Store) day prior to visit after advising what I required: on arrival at store I was impressed with his help and professionalism to show me immediately what was available and also other options that might be of interest to me. I left store with exactly what I wanted and the offer of any help I may require. Very impressed with the service and warmth of friendliness and would definitely recommend this store and certainly go back for anything I may need in the future. Thank you Nirav for your help. I am very happy with my new runner.

1 comment
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very impressed

published

Product was exactly as represented on line . It arrived in two days and I'm not even in the metropolitan region. Could not be happier. Would recommend Carpet Call to everyone.

1 comment
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Caroline H.

Caroline H.South East Queensland, QLD

Great service! Great price!

published

I was served straight away by Nirav. He gave me a lot of assistance and many rug options for what I needed. I would highly recommend Carpet Call Capalaba and I will return for more rugs in future.

1 comment
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Antonia

Antonia

  • 2 reviews

Excellent service

published

Carpet call Casula had very efficient service. Raj showed us multiple rugs all different sizes and was very specific with detail and pricing. Lovely store and very happy with our rug!

Job Satisfaction
1 comment
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Mai C.

Mai C.Perth, WA

Excellent costumer service

published
Job Satisfaction
1 comment
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The reviewer stated that an incentive was offered for this review

Maria D. P.

Maria D. P.Greater Melbourne (Inner), VIC

  • 2 reviews

Unreasonable and overpriced

published

Ordered a rug for a new house, we had a couple of delays and just moved into our home. We unwrapped the rug we ordered and long behold its the wrong rug. Rang them and advised them however, they wont refund or exchange. They simply said nothing we can do. We will be escalating this and taking the matter further.

Job Satisfaction
5 comments
Carpet Call
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Maria D. P.
Maria D. P.

Good morning, unfortunately I dont have the invoice number. The order was placed under the surname Presilski and was purchased at the Hoppers Crossing store.

Maria D. P.
Maria D. P.

Just received a call from the state manager Shari who accused me of not stating the facts. He was rude, aggressive and completely inappropriate. He even raised his voice at me. I will be taking further action.

Sue

SueSouth East Queensland, QLD

Easy shopping

published

Having decided on the rug, realised I had left mobile at home with pictures of said room involved, imagine my surprise when Daniel offered me an alternative solution
Daniel was courteous, friendly and made my purchase anxiety free and very simple
I will definitely shop at their store again, thank you so much

Job Satisfaction
1 comment
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Bryan

BryanGreater Melbourne (Metropolitan), VIC

Family room rug

published

Immanuel saw a photo of our area & picked out the perfect rug, from their vast range of rugs. Their policy allowed us to try the rug at home & make sure the size & color was correct. Thank you Immanuel for your efficient & pleasant manner.

Job Satisfaction
1 comment
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