Carpet Call Rugs

--- I had an outstanding experience at Carpet Call Watergardens with Saiyaz. There was absolutely no sales pressure while choosing a rug. Once I made my selection, Saiyaz even helped put the rug into my car. After getting it home, I realised it wasn’t suitable because of my dog. When I called back, Saiyaz was incredibly understanding and… Read more

immediately offered to let me exchange it with no hassle. I wasn’t able to return it straight away, but he reassured me this was no problem. When I returned, Saiyaz researched the best type of rug for my needs and helped me find the perfect one. He answered all my questions thoroughly and gave detailed advice on spot cleaning. Overall, Saiyaz’s salesmanship was outstanding and the service was excellent. I highly, highly recommend Carpet Call Watergardens. ---

My husband and I purchased a beautiful rug from Carpet Call Macgregor on 13 June 2026. We were advised that it would be delivered on the afternoon of 17 June 2026, so we arranged for someone to stay home to receive it. The rug was not delivered, and no one contacted us to explain the delay. The following day, my husband called the store twice and… Read more

was told someone would return his call. No one did. I then called twice myself and was given the same assurance, yet again no one contacted us. My husband was eventually advised that the rug would be delivered at 9:00 am on Saturday, 20 June 2026. Once again, we arranged our time around the promised delivery, but the rug failed to arrive as scheduled. At that point, my husband contacted the store again and spoke to the same employee who had previously advised him about the delivery. By then, it was clear that there had been a complete breakdown in communication and customer service. Delays can happen, but there is no excuse for failing to notify customers, failing to return multiple phone calls, and repeatedly making delivery commitments that are not honoured. What is most disappointing is that it appears the rug would not have been delivered on 20 June 2026 either had my husband not continued to chase the store for answers. Customers should not have to repeatedly contact a retailer to find out where their purchase is or whether it will be delivered as promised. We fulfilled our obligations as customers, yet Carpet Call repeatedly failed to fulfil its obligations to us. This experience has been extremely frustrating and has significantly tarnished what should have been a positive purchasing experience. I believe Head Office should investigate this matter, as the level of service we received falls well below what customers have a right to expect from Carpet Call.

We went to buy the rugs for our new home, fantastic range, extremely helpful and knowledgeable staff, helped us making our decision, we ended up buying 2 rugs, we will definitely recommend you guys, and we will come back as well, thanks a tonne, Show details

Carpet Hemming contact number – Chris from Tweed Heads store was fantastic. I was after someone to do carpet hemming and he rang around and got back to me with a number. Fast and efficient. Thanks Chris Show reply

Positive experience at Carpet Call Essendon – On last Tuesday we went into Carpet Call at DFO Essendon to check out Black Friday sales. We were served by Ali who treated us with respect and patience. We soon realised we wanted to buy a rug for our lounge room from this store. We were thrilled with the outcome. Store manager Jordan was also extremely helpful. Looking at the rug on our floor reminds us of the very positive experience we had there. Thank you from Jamie and Roslyn Show reply

I purchased a rug, then decided I wanted a refund due to change of mind. Carpet call didn't have the rug in stock and were trying to source a rug. I asked for a refund and they refused to refund me even though they haven't delivered the rug. They do NOT offer any change of mind. They take your money and refuse any change of mind refunds! They also have the worst customer service I've ever experienced in my life! Show details

Very disappointed with Carpet Call Watergardens. I purchased a rug and paid up front. They said delivery would be a week. I asked how come I only live across the road. Apparently it had to go to their head office, which is the other side of town, then be delivered to my home. This is just inefficient and not cost effective. A week goes by I hear… Read more

nothing , we call and speak to Jack he tells us it’s at the warehouse and it shouldn’t be much longer. Another week goes by and still hear nothing, so I ring again to see what the hold up is and Jack tells me I have to ring their head office. At this stage I’m really not impressed my comment is that you are the salesperson that took my money you should be following up don’t get your customer to do your job. So unprofessional. I asked to speak to the manager, Adam, I explained situation he said he will follow it up. We find out the rug was damaged, I asked for my money back, manager said he would get a new one but it’s from NSW it could take up to 24 days. I said no at first but he said they would through in scotchguard. So 10 days later we get the rug, I had my daughter be there for delivery as I had to take my husband to rehab after a triple by pass. The delivery guy just dumped it near the front door, my daughter asked if he could take it to the back room, the guy said it’s not his job! So I called Watergardens and asked if the rug was scotch guarded. Manager said no that we would have to do it ourselves and that he would get Jack to drop it off the following day. Once again I heard nothing, it took two more calls just to have the can of scotch guard delivered. I will never shop again with Carpet Call, so unprofessional with no customer service. My experience was completely dismal. I would not recommend this business to anyone. The rug was not cheap it was over $1000.

Fraud scammers stay away from them – Ordered a rug on 21 sept still waiting for delivery they said it will be delivered in 3-4 weeks. Still not giving correct delivery date. Not picking phone calls visited store as well not giving refund. Carpet call Loganholme QLD store. [Name Removed] was the salesperson.

Horrible store - Castle Hill – Appalling service, trick you into purchase, difficult to organise delivery & refuse refunds even though I have not even received the goods. Do not shop at store in Castle Hill.

So Slow! – So slow!.. omg.. 9 days to dispatch my order! And now it's estimated to arrive in another 13-17 days! Only order from here if you don't mind waiting a month! Absolutely ridiculous and the customer service don't care either.. just inhuman scripted responses, no apologies, acting like this is all normal.. oh and you can't even make an online… Read more

account to follow your order either.. you have to harrass them to get any info.. awful first impression.. never again.. I hope this rug that I'm waiting for is decent at least

Exceptional Level of Customer Support Offered to me by Carpet Court Rugs!! – I recently ordered a rug from the Carpet Call Online Store for my living area. The rug arrived and there was an issue with size/colour, so I contacted Angela James, E-Commerce Co-Ordinator via email, hoping for some support. I could not have been happier with the Level of Support that I received from Angela!! She went above and beyond to Offer me… Read more

more than a Five Star Customer Experience and I appreciated that more than you could imagine. She always replied to my emails in a Very Timely Manner and offered a Level of Customer Support that is often lacking in our world today. I hope that Carpet Call appreciate the work that Angela does to accommodate Customers needs and always look to finding a suitable resolution. If I could give Angela more than 5 Stars I would!!

Don't ever put a deposit down if your unsure – I put a down payment for a rug but then immediately changed my mind. But Carpet Call refused to give my deposit back. I have many rugs and flooring to buy but I won't be using Carpet Call ever again. Its like once they have your money they won't give it back despite that I would have been an excellent customer for you. Show details

Thank you! – Absolutely brilliant customer service with Emmanuel from Mentone store! Gave me wonderful advice over the phone, found the rug I was after and organisised delivery and payment in just a few minutes. Lovely and kind over the phone! Thank you! Show reply

customer service – the service was very good . this was at bridge rd Richmond the person who served me was called something like Faz.no: v747 and i appreciated that nothing was too much trouble. He has a very quiet and calming feel about him which as a person on crutches I appreciated. i would like all sales people to be like .him And the reason i appreciated his… Read more

manner and service so much is because usually sales people are not! I don"t know him . There is no reason that I should write this review, I have never written a review before, except i really appreciated his patience and easy manner. thank-you.stephanie

House purchase fell through can’t return item – 0.5/10 I purchased a rug as I was in motion of purchasing a house. Unfortunately the house fell through due to structural damage in the inspection. Wanting to return my rug which I’m still yet to even pick up from the store for a refund. I’ve been told they won’t accept it back will only give 12month credit. Show details

beautiful rugs, horrible service – My husband and I were in the Auburn, NSW store on Sunday 12th March. We purchased 4 rugs and prepaid the installation and order for the matching stair runner. The stair runner had to be ordered from QLD but when it was delivered on 29th March, there was a manufacturing fault with the batch as the rug colour was wrong. Luckily, I noticed the… Read more

colour fault before the installer stapled it down onto my timber staircase. I called the store and the man I spoke to said he would call me back with an update.

The next day he called to notify me that the rug runner would need to be ordered from Turkey and would take a month and a half. He gave me the option to refund or to wait. I decided to wait for the rug. I had recently purchased a new home and the main purpose of the stair runner was to prevent my dog from falling through or getting stuck between the floating stairs gaps. I was angry at the situation but understood the faulty batch was out of their control.

Since then, I have moved into my new home and have had to carry my dog up and down the floating staircase. My husband and I have called the store numerous times, each person stating that the manger was not in store or the person who oversees stair runners wasn’t available. My husband and I went into the store to try to get an update mid-April. Again, manager wasn’t in store, and he simply said the manager would call us back. We should not have to chase for information regarding our purchase. At one point my number was passed onto an upline manager (regional or state manager?), and they called me back to personally acknowledge my frustration and that they would handle my case moving forward. Never heard back from him again.

Fast-forward to June. It had been over a month and a half since we were promised the rug runner would arrive from Turkey. Again, no manager in store to take our calls. My husband received a few missed calls from the manager, but when he called back the manager wasn’t in store. We were fed up.

We called on 10th June and asked for a refund on one unrolled rug (to be placed at the bottom of the stairs), the runner, and the installation charge. Surprisingly, the sales professional had to first check this with their manager before allowing us to come in store to process this. This was outrageous as a complete refund at this point was a no brainer. We went in store the next day and the sales professional filled out a form and said it would be sent to head office to process. He said it would take “a few days”, taking into considering the King’s Birthday public holiday.

I patiently waited for the refund and called the store on 21st June and was only told that it was out of the store’s hands and that it had to go through many departments to be authorised. The store has pathetic sales professional training to think it was ok to advise an already angry customer that their refund would be processed in “a few days”. The person I spoke to said they would find out what was happening with my refund and call me back the next day. No call back. My husband called yesterday; the sales professional had no information. I’m still waiting for my refund.

Very satisfied customers – We have received our Empire rug which we ordered from Sam atHoppers Crossing Rugs. We received excellent service from Sam and received the rug within 4 weeks of ordering which included the Xmas break. Will certainly recommend Sam and Carpet Call to family and friends. Trevor Hamilton Show details ·  1

Customer Service – We could not have had a better Salesman in the Rug department. He actually went out of his way to help us. We were so unsure about what we wanted but he spent a very long time and was very patient happy and friendly. I took it home and wasn't happy with the colour . When I returned it to the store he was just as helpful and friendly and organized… Read more ·  1

the replacement instantly. We have such bad customer service in society these days and it was so nice to deal with someone who wasn't pushy and impatient or making you feel like they were doing you favour. Hope Carpet Call Nunawading knows they have a wonderful asset in NITIN. Thank you again Nitin

Best Service and Best Price! – I have just been in contact with Dale from Tuggerah Rugs and I cannot speak highly enough on his service and help in choosing a rug. He also helped in contacting Penrith Branch of CarpetCall. Job well done. Show details ·  1

Promised the world, delivered nothing – Bought a lotus range carpet here on a Sunday, Promised that I'll get a call by Tuesday to pick up my rug. Waited till 4pm on Tuesday so i decided to call them instead. Been told by a person from flooring section that the carpet guy went home for the day and he has no idea where my rug really is but he promised that they'll call me before 10pm… Read more

Wednesday. I have waited till 3:15pm and decided to call them to ask where my rug is. Only got excuses after excuses. This company is a joke and I'm now questioning the legitimacy of the 5 star reviews on this company.

Service is a joke!! Pity there is no negative star rating - these clowns would have got it – After ordering a 7 metre rug which arrived two weeks later, and put it on the floor in my passage, it was crooked by 15 cms. I took it back to have it replaced, and 9 phone calls and 5 weeks later I am still waiting for a rug, one of the incompetent staff I spoke to actually hung up on me!!! I got them to measure up to re carpet my entire house,… Read more

thank the lord I never paid the deposit as I felt very uneasy by the sales guy's desperation. Clearly that inner voice was right. But sadly after going into the 6th week I am still waiting for a simple rug, imagine how they would stuffed up my carpets if I had actually used them. I heard from a good friend Carpet Court are really good - time to give them a try.

More than satisfied customer – On 31/12/2021 we purchased two rugs at CarpetCall-Nunawading. The range of rugs available for viewing was astounding. We greatly appreciated advice and assistance received from Mr Krishank which made the selection process easier and more enjoyable. We would also like to acknowledge Mr Krishank for organising timely delivery of our purchases despite the impact of COVID-19 on delivery services. As well we would like to thank the delivery man. Show details ·  1