Purchased two rugs. One rug Was to small for the room . The team went out of their way to source a bigger size. Would highly recommend . Great service, great quality
Received excellent service
We would like to acknowledge and thank Kevin from the Frankston Carpet Call Store for excellent service received this morning. He endeavoured to meet our requirements for a rug regarding colour, style and size and was happy to allow us time for consideration. A natural salesman and we appreciated it. The chosen rug now looks great in our family room.
- Verified customer
Horrible after sales experience
I purchased a rug from Carpet Call Mentone, which was 70% wool and 30% viscose. It caused my daughter's skin to become itchy and irritated and we noticed there were other fibers woven into the rug, which were not wool or viscose. I retuned the rug the next day and tried to ask for a refund the sales rep [name removed] told me they won't refund for a “change of mind” they will only exchange. They have been extremely rude and awful to deal with. I then spoke to [name removed] who I was told was the state manager and he was rude and antagonist o...n the phone, he would not let me finish speaking and kept talking over me. He told me if I could prove it with a doctor’s note then he would refund me, which I replied that I could and asked him to put this in writing, when I asked this, he kept talking over me and saying "I'm telling you, I'm telling you now" we went around in circles because I asked him to email what he told me, then I asked why he won't put in writing what he was telling me as which he replied that he had "made a mistake and will not refund". I have since read on their website that they offer a free home approval service where it says you can take as many rugs home as you like to try before you buy. I feel that I've been ripped off as I wasn't offered or informed about this service and they now have my money and won't give it back. I also saw that any purchases made online are entitled to a full refund within 5 days of returning it. I can’t understand why they can’t do the same for an over the counter purchase. They are not out of pocket, the rug was on my floor for 2 hours and I rolled it up and put in straight in the car that evening, returning it the next day. Now the staff are being rude and unpleasant to deal with, it’s been a nightmare trying to get them to put anything in writing. I have tried to reason with them but they don’t listen, they just want to keep my money and don’t care about the after sales. I just want my money back and this to be over.
I would like to thank Ben from the Indooroopilly store for going above and beyond his work duties. He was simply amazing for making sure I got the rug I wanted that day. (His day off) I have never found such devotion from any one or any store that I have dealt with. Thanks Ben
Enthusiastic helpful service.
Ben at Carpet Call Indooroopilly was enthusiastic ,cheerful and most helpful.
Would recommend this store to anyone. The range of rugs available is a big plus
when it comes to decision making.
The guys at carpet call Indooroopilly went out their way to make sure I got the extra discount I was entitled to. Really appreciated it and wouldn’t have known if they hadn’t followed it up.
I love Carpet Call at Taylor’s Lakes. The service we’ve received from Karan and we’ve just recently needed another rug and drove half an hour to get the service! Excellent quality rugs
Dissatisfied with customer service everywhere looking for a particular size rug, nobody could be bothered to help me, l came across Ahmad here at Carpet Call, he went out of his way to satisfy us, to the point that he visited our place with the rugs to measure & organise for two of the same rugs to be cut and sewn together. Prompt and excellent service with communication at all times, thank you Ahmad. Tony & Lucy
Sales person ( Ahmad )
The sales person -AHMED was a nice great guy to deal with. Besides being very knowledgeable & caring , he was a perfect gentleman. It was very easy & comfortable to deal & communicate with.
Perfect Customer Service to compliment 2 perfect rugs
I went to carpet call in Maribyrnong looking for a carpet. I had a vague idea of colouring. I was approached by Ahmed once in the store and explained to him what I was looking for. Ahmed was fantastic , not pushy but extremely helpful , asking questions about my home, what will the carpet be used for etc and then showed me a few samples and the first rug Ahmed showed me was perfect. I was so impressed by his exemplary service and care for his customer when I needed a secondary rug I called him and went back to this store. Despite there being carpet calls much closer to my home. I can highly recommend Ahmed as a caring, genuine sales person who really cares about his customers.
Perfect store amazing service
We bought a rug and runer set from MARIBYRNONG store, Victoria. Ahmed served us. He helped us to find 2/3 rugs that would match with our furniture and room environment. we bought the rug and runer. However, we were still not sure which one will be the perfect one in our house. Ahmed gave us both rugs to try and return one of them. This is carpet call’ s policy.
Very happy with the product and the service.
Thank you, Ahmed and Carpet Call.
The reviewer stated that an incentive was offered for this review
Shopping made easy
Immanuel made my rug shopping so easy. He showed me my options for what I needed, was extremely knowledgeable and helpful. I am very happy with my new rug. This followed complete flooring/carpet of my house and I have been extremely happy with my floors. Carpet Call staff made the whole process so easy.
From first phone contact with Nirav (Aspley Store) day prior to visit after advising what I required: on arrival at store I was impressed with his help and professionalism to show me immediately what was available and also other options that might be of interest to me. I left store with exactly what I wanted and the offer of any help I may require. Very impressed with the service and warmth of friendliness and would definitely recommend this store and certainly go back for anything I may need in the future. Thank you Nirav for your help. I am very happy with my new runner.
Product was exactly as represented on line . It arrived in two days and I'm not even in the metropolitan region. Could not be happier. Would recommend Carpet Call to everyone.
Great service! Great price!
I was served straight away by Nirav. He gave me a lot of assistance and many rug options for what I needed. I would highly recommend Carpet Call Capalaba and I will return for more rugs in future.
Carpet call Casula had very efficient service. Raj showed us multiple rugs all different sizes and was very specific with detail and pricing. Lovely store and very happy with our rug!
Excellent costumer service
We experience an excellent costumer service at Carpet Call Joondalup when we bought our floor rug that we went back to the same place within a few weeks to purchase our floor runner.
It was a pleasant experience where the sales staff provided us the help we required during the search and selection process.
The assistance we required was spot on and the delivery time was as planned. The product was delivered not just at my doorstep, but inside my house.
A very friendly genuine sale staff at Carpet Call made the decision to go back to Carpet ...Call for a different purchase. And the product we got are just the ones we wanted, very pleased with the product and service. Thank you Carpet Call Joondalup. The sale staff involved knows who he is and his genuine dealings with us was very much appreciated.
The reviewer stated that an incentive was offered for this review
Unreasonable and overpriced
Ordered a rug for a new house, we had a couple of delays and just moved into our home. We unwrapped the rug we ordered and long behold its the wrong rug. Rang them and advised them however, they wont refund or exchange. They simply said nothing we can do. We will be escalating this and taking the matter further.
Having decided on the rug, realised I had left mobile at home with pictures of said room involved, imagine my surprise when Daniel offered me an alternative solution
Daniel was courteous, friendly and made my purchase anxiety free and very simple
I will definitely shop at their store again, thank you so much
Family room rug
Immanuel saw a photo of our area & picked out the perfect rug, from their vast range of rugs. Their policy allowed us to try the rug at home & make sure the size & color was correct. Thank you Immanuel for your efficient & pleasant manner.
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