Very poor experience. Would not recommend
Carpet call promised to beat a competitors quote. Then on day of laying flooring the tradesman told me all the extra costs I needed to outlay.
The job had to be postponed to get another tradesman to quote.
Was very happy with the guys tgat laid the floor. Then a week later carpet court took $270 out of my account and did not tell me. Very poor customer service
I was incredibly impressed with the professionalism displayed by the team at Carpet Call Timber Flooring led by Dan. They identified and found a solution to the problem of the foundation on which to lay the floors promptly. The floors look fabulous, I recommend their service and product highly.
Worst experience of my life
The floor failed to be delivered on time due to a warehouse collapse. Promises made to redeliver on dates that did not eventuate. Was then told floor would be installed but they failed to tell me it was timber veneer not solid oak. After I picked up, they promised to install oak floors as ordered. By this time it was a month late and we could not be home. When we got home we realised what was installed was not what was ordered. Disgusting treatment when I complained. Never use this company.
Looks Amazing has totally updated interior
A big thanks to Omar & his team at Campbelltown for the help & professional service. First time for floating floor choice after 5 house renos with timber floors. Couldn't have asked for a better look & result on time no fuss & install team were incredible- excellent job
Bad beyond belief
Use this company at your own peril. We were taken in by the sweet sales pitch and bargaining of the Moore Park Super Centre mob. We didn’t check the reviews, which, incidentally were at about 2.3 stars last week and damning in the extreme. Somehow they are now rated 4 stars. A miracle! They lied about pricing. They patronised and humiliated us when we questioned them about those lies. They were openly rude and dismissive. They refused to acknowledge any wrongdoing on their part. The whole experience with them was unpleasant and very stressful i...ncluding the refund process. On a positive note I believe we dodged a bullet by not allowing them to carry out the work. I urge you to avoid this company or get any agreement, in writing, in full. They will avoid this. Also be aware that you need not pay any more than a 10% deposit and the remainder post completion of work. They will try to get as big a deposit from you as they can. We stupidly paid $3600, more than 30%.
Don't step foot in their showrooms. They want full payment BEFORE they do any work. That's just asking for trouble, because they won't have any incentive to do a proper job. No guarantee they will even rock up.
A deposit should be enough good will on the consumer to complete the job.
But if you depart with the deposit, you won't see it back, as they don't have a "cooling off" period, believe it or not.
You have been warned.
- Verified customer
WARNING No Manufacture Warranty
They say their manufactureres have a warranty but when it comes to the crunch, carpet call wipe their hands of any after care or responsibility. They don't call you back and leave you hanging. They shift to manufacturer and say marks on wood are not a fault. Many of my guests say they thought we had stains on our flooring.
- Verified customer
Colour worn off
Floor has a 15 year warranty. I have complained about the colour wearing off and I was sent a bottle of stain and told to rub on and spray a clear coat of varnish. I have had your company come out and nothing is going to be done. Wouldn’t recommend
Love the new look with timber floors
I just recently refurbished one of my bedrooms by removing the old carpet and putting in these hard timber floors and they look awesome!!
The guys at Carpet call Marsden Park were great and know their stuff. Thanks Masi for all your help from choosing the timber right through till it's installation. I'll be back for my other rooms.
Call, call carpetcall? - Don't!!
Shocking experience with this crowd. Ordered a particular product and arranged for installation stressing the need for the job to be completed in time for a tenant to move into the house. Had to pay an extra $150 after being informed later that product was not in stock and had to be shipped from Vic. The night before installation, the sales rep calls to tell us there has been an "accident" in the warehouse and the flooring is unavailable. With only 3 days until tenant arrives the rep recommended a more expensive product and will 'bump us ...up" at no extra charge. Discovered later that an inferior flooring was installed which turned out to be $10 sqm cheaper. Chased a refund for 5 weeks before the difference was acknowledged. The flooring is one that we originally specifically rejected because of noise but we are now stuck with. A request for compensation completely ignored. Strongly recommend that you shop elsewhere.
Saggy floor two days after installation - no reply from Carpet Call
Had timber floors installed on the 8th of July 2019 at Elizabeth Bay NSW. Two days later, an area of around 1 sq. m. became saggy. Contacted CC via phone, they promised to call back, it never happened. Called second time, still no one returned the call. I dialed third time and was asked to send enquiry to a dedicated email. No answer, no call, no email for two weeks now...
Great product and Service
I attended Carpet Call's Prospect store on my friend recommendation as i was looking for a flooring for a new house. Ken the store manager was not only knowledgeable about the product but was very accommodating and helpful. He helped and guided me every step of the way and once stayed back after hours as i could not finish my work in time for an appointment. Way to Go Ken, you're definitely a star and asset to Carpet Call's team. Because of People like Ken, Carpet Call team is known to be experts in the trade.
Looks great, exactly how we imagined
We made an order through the Penrith homemaker centre, had our timber flooring layed a few weeks later only took two days for our two story home and the finished job looks absolutely fantastic so happy with it not to mention the finishing touches of beading around the floors edge and those tricky door way cut outs.
We had 16 stairs all in which look great the installers did an awesome job very hard working with attention to detail,even vacuumed and mopped the floors inside afterwards to clean up their mess there was a lot of dust from cutting o...
Appalling MIA and obstructive ‘customer service’ regarding cancellations.
I arranged an inhome quote for wood flooring. I was pressured into signing a contract for wooden flooring by being given ‘special price but only if I sign there and then’. I felt pressured. Intensely pressured. I signed as I didn’t want to have to pay more $ later. Turns out, they didn’t even have the stock and would not be able to lay the flooring for 4 months or more when new stock had been delivered. During this time, I’ve come into $ hardship due to illness. I contacted them immediately. They have ignored my multiple emails regarding cance...lling the order. Carpet call refuse to give me my deposit back under the following terms- stating that the order has been 5 months already (took them 1 month to respond to emails). They seem to have forgotten that it is carpet call who insisted on the long contract terms due to no stock. Carpet call have failed to provide evidence of my written consent to such cancellation terms and conditions and send me bogus links to unrelated ‘returning rugs’ websites. In fact, there are no such cancellation terms on the contract for flooring. I also note that other customers have been given full refunds for flooring cancellations. As a disabled person, under financial hardship, I am outraged at carpet calls staff deliberate obstruction to resolving this. The head office person is MIA and now ignoring my emails.Should I ask a current affair to find him for assistance? I have the right to cancel this as per consumer law. Please refund my full deposit immediately.
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