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Carpet Call Timber Flooring

Carpet Call Timber Flooring

3.5 from 127 reviews

Reviews

3.5

127 reviews
5
(66)
4
(11)
3
(3)
2
(11)
1
(36)
  • Job Satisfaction
    3.7 (22)
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Nicole G.

Nicole G.Greater Melbourne (Outer), VIC

Still waiting for floorboard to be replaced after 3 weeks

published

They laid a faulty floorboard. The installer Campbell, after two weeks of waiting for him to call, finally arranged a time with me and then came at a different time. Have sent him messages after he said he would call to arrange another time and still waiting. I got carpet, timber and blinds and I can't get one floorboard fixed.

Job Satisfaction
6 comments
Carpet Call
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Nicole G.
Nicole G.
Carpet Call
Carpet C.Carpet Call

Hi Nicole, we attended as agreed between 12 and 1pm on the 29th of May. We knocked and called out multiples with no response. We will continue to try and attend and we’ll follow up with our installer to ensure another time is booked.

Sergiy D.

Sergiy D.Sydney, NSW

Flooring gets squeaky and they refuse to fix it

published
Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call
Bernadette G.

Bernadette G.Sydney, NSW

Outstanding Results

published

Amazing job from start to finish . Communication excellent . Quality of workmanship excellent. After care advise recommendations given on how to maintain the floorboards. Ongoing support offered . Couldn't be happier with the end result . Thank you

Job Satisfaction
1 comment
Carpet Call
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Excellence from Start to Finish

published

Roger and Faz were efficient and easy to deal with during the sales & ordering process. The installation team were on-time, organised and thorough. The room was left spotless too! The result is a rejuvenated AirBnB room that had been carpet, and are now spotted gum timber floorboards. Perfect result. Thank you Carpet Call, Richmond!

1 comment
Carpet Call
Carpet C.Carpet Call
Ric

RicSydney, NSW

  • 2 reviews

Awesome Service Great Range

published

The guy at the Helensvale store (Alan) really knew his stuff and wasn't just trying to "sell" to us. Gave us some great tips and ideas on product choice, colour selection and suitability for what we needed. Would thoroughly recommend you give this store a try before you buy something.

1 comment
Carpet Call
Carpet C.Carpet Call
Sharon M.

Sharon M.Peel, WA

  • 2 reviews

Poor service - great product

published

Timber ordered June 2019, date to lay Sept 19. Cancelled as no stock! Rescheduled 3 times due to delays. Then when layers they didnt order enough! still waiting Dec 19!!

Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call
Liz

LizSydney Surrounds, NSW

  • 2 reviews

Very poor experience. Would not recommend

published

Carpet call promised to beat a competitors quote. Then on day of laying flooring the tradesman told me all the extra costs I needed to outlay.
The job had to be postponed to get another tradesman to quote.
Was very happy with the guys tgat laid the floor. Then a week later carpet court took $270 out of my account and did not tell me. Very poor customer service

2 comments
Carpet Call
Carpet C.Carpet Call
Liz
Liz

I dealt with West Gosford store.
Hardfloor invoice no: 68062 and soft flooring invoice 54513.

Kathy

KathySydney, NSW

Fabulous floors

published

I was incredibly impressed with the professionalism displayed by the team at Carpet Call Timber Flooring led by Dan. They identified and found a solution to the problem of the foundation on which to lay the floors promptly. The floors look fabulous, I recommend their service and product highly.

2 comments
Carpet Call
Carpet C.Carpet Call
Kathy
Kathy

You will definitely be seeing me again for future work and I will refer work to you. All reports of the floors have been very positive.

Worst experience of my life

published

The floor failed to be delivered on time due to a warehouse collapse. Promises made to redeliver on dates that did not eventuate. Was then told floor would be installed but they failed to tell me it was timber veneer not solid oak. After I picked up, they promised to install oak floors as ordered. By this time it was a month late and we could not be home. When we got home we realised what was installed was not what was ordered. Disgusting treatment when I complained. Never use this company.

Job Satisfaction
2 comments
Carpet Call
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Carpet Call
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Looks Amazing has totally updated interior

published

A big thanks to Omar & his team at Campbelltown for the help & professional service. First time for floating floor choice after 5 house renos with timber floors. Couldn't have asked for a better look & result on time no fuss & install team were incredible- excellent job

Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call
Joanne bower

Joanne bowerSydney, NSW

Unbelievable!!!

published

Our floors are amazing the service from Omar excellent.!! BUT mostly I would like to say to Dan and his team.Dan your attention to detail and level of care was beyond exception and your team were incredible.

Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call
Ros

RosGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Excellent customer service

published

A big thanks to Andrew who came to quote us for . He was very punctual, called when he was on his way, and was very professional and knowledgeable when it comes to timber flooring.

1 comment
Carpet Call
Carpet C.Carpet Call
Greg C.

Greg C.Greater Melbourne (Inner), VIC

Our lives have been transformed!

published

Incredibly happy with the service and products that Carpet Call offered. From sales to installation our needs and expectations were exceeded. Love our new floors and how they have change the feel of our home.

Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call

Bad beyond belief

published
4 comments
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Carpet Call
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Marcusj123

Marcusj123AU

  • 2 reviews

Great service and assistance.

published

After shopping for product and price I found Elais from the Springvale Store extremely helpful and attentive.
He promptly came out, measured up and organised pricing we were happy to commit to

Job Satisfaction
1 comment
Carpet Call
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Carpet Crooks

published

Don't step foot in their showrooms. They want full payment BEFORE they do any work. That's just asking for trouble, because they won't have any incentive to do a proper job. No guarantee they will even rock up.

A deposit should be enough good will on the consumer to complete the job.
But if you depart with the deposit, you won't see it back, as they don't have a "cooling off" period, believe it or not.

You have been warned.

1 comment
Carpet Call
Carpet C.Carpet Call
Teena

TeenaSouth East Queensland, QLD

WARNING No Manufacture Warranty

published

They say their manufactureres have a warranty but when it comes to the crunch, carpet call wipe their hands of any after care or responsibility. They don't call you back and leave you hanging. They shift to manufacturer and say marks on wood are not a fault. Many of my guests say they thought we had stains on our flooring.

Job Satisfaction
2 comments
Carpet Call
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Carpet Call
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Angela

AngelaSydney, NSW

Colour worn off

published

Floor has a 15 year warranty. I have complained about the colour wearing off and I was sent a bottle of stain and told to rub on and spray a clear coat of varnish. I have had your company come out and nothing is going to be done. Wouldn’t recommend

  • +1
Job Satisfaction
4 comments
Carpet Call
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Angela
Angela

Invoice number 76235. Store was Bella Vista. The floor is faulty. I have two other company’s tell me that it’s faulty and I should be taking it to the Department of Fair Trading. So I would appreciate if your company follows this through.

Carpet Call
Carpet C.Carpet Call

Dear Angela, can you please forward your phone number to webreporting@carpetcall.com.au so we can get in touch.

Terence S.

Terence S.Sydney, NSW

Love the new look with timber floors

published

I just recently refurbished one of my bedrooms by removing the old carpet and putting in these hard timber floors and they look awesome!!
The guys at Carpet call Marsden Park were great and know their stuff. Thanks Masi for all your help from choosing the timber right through till it's installation. I'll be back for my other rooms.

Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call

Call, call carpetcall? - Don't!!

published
Job Satisfaction
2 comments
Carpet Call
Carpet C.Carpet Call
Michael
Michael

97221 at Burleigh

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