Ive tried no less that 4 times to get them out to measure up. I was so fed up with the unresponsiveness from Bondi that I then tried Moore Park. Amazed that the poor service was replicated there, I then tried calling head office. Spoke to someone there. Promised to get back to me. Didn't meet the timeline he suggested. Then came back with no real news.
So the poor attitude runs all the way to the top. Ive since tried yet again, I registered online for a callback and measure up. That was 3 days ago. Still nothing. For a company which has the mo...
- Verified customer
Fantastic Product, Great Service - Couldn't Be Happier
After a diabolical disaster with our mischievous washing machine which sent streams of grey water out of the Laundry, through the dining room, down the hall and onto the Lounge room carpet before turning sharp right into my office and making sure that carpet was no longer able to receive visitors either, the Carpet Court Rep from Lake Haven was quickly on the scene and able to allay all our fears about being able to replace the soggy mess with something superior and economical. He gave us a brilliant quote with accurate measurements and sent th...at to our Insurance Company with no delay. They approved the Quote, sent the money and two very skilfull young men were able to install our new carpet at a time that suited us in less than an hour. Our replacement carpet looks and feels great, much better than what was there for just a little extra, and everyone we dealt with from Lake Haven Carpet Court was efficient, helpful and very well mannered. Couldn't be happier. Well Done! Ian J. - Lake Munmorah.
Worst Customer Service
I contacted Carpet Court Phillip 5 times over a 5 week period before I could get a sales rep out to measure my space. I contacted 3 times to follow up my quote and was assured it would be there by COB that day. Still have not received the quote over a week later. Who knows what the service is like but the customer service or complete absence of any contact or follow up to even start the process has made me look elsewhere. Would never approach this company again after this experience.
Carpet Court Coffs Harbour - Exceptional Service
The team at Carpet Court Coffs Harbour provide professional, prompt and quality service every time! Having multiple investment properties we have built a relationship with the team and truely value their friendly and reliable service. We would not go anywhere else!
Great quote (Zain), fantastic installation (Andrew & Michael)
We just wanted to pass along our immense thanks and appreciation for a job WELL DONE!!! Zain was a wizard organising a great quote, and the carpet looks TERRIFIC (we were ALMOST 100% sure of the colour but Zain assured us it would look great and it does, we love it). As well, Andrew and Michael did a FANTASTIC job on the install, they were easy to talk to, friendly, funny, and overall the three guys are a credit to you. We will wholeheartedly endorse your company to all and sundry whenever the subject arises. I almost forgot, Zain arranged with...a supervisor (Jake) to change the date of the second part of the install (we were slammed with rearranging the upstairs/downstairs), so thanks HEAPS for saving our sanity on that also. Well done to ALL, and thanks again.
- Verified customer
Outstandingly efficient Staff at Lake Haven.
I cannot thank enough the effort the staff at Lake Haven went to in accommodating getting our carpet laid when the settlement of our house kept being postponed. They were all so sympathetic and accommodating when I had to keep postponing our carpet being laid. I highly recommend Lake Haven carpet court and will definitely shop there again for new laminate flooring. Thank you Jacqui, Kim, Christine and the rest of the staff and carpet layers from Lake Haven Carpet Court.
Customer Service A+
I recently had a heater removed which left a "hole" in the carpet in my lounge so I called Carpet Court (after being fobbed off my another local company) to get some help with trying to buy a new piece of matching carpet to fit. Unfortunately they couldn't help me with the carpet however as I had matching carpet in 2 wardrobes which would cover the area the lady in the Frankston store gave me the number of their local fitting contractor and also said to just bring a piece of the carpet down and they'd be able to find something similar to use i...n the wardrobes. I couldn't believe how helpful this lady was after I'd been fobbed off and treated like a moron by a man at another well known carpet retailer in Frankston when asking the same questoins. Now wanting to send a BIG thank you to Carpet Court Frankston, I'll definitely be back if I need any floor coverings in the future and also a HUGE tick for Allan the fitter who has been extremely helpful getting the job done quickly and efficiently. I highly recommend Carpet Court if you want quality and service.
Thank You Mona Vale Carpet Court
Hi Insurance Team @ Mona Vale Carpet Court,
Thank You Mona Vale Carpet Court Mona Vale for your very professional services completed on 22 July, The carpet looks & feels great. The carpet layers did a fantastic job!!!
From a very satisfied customer!
Peter and his team at Knox Carpet Court are amazing!!
It was such a pleasure to deal with Peter at Knox Carpet Court. His experience & knowledge of the industry is amazing & he was very professional, kind & courteous when helping us choose our carpets & floorboards & guiding us through the process of what was to be entailed. He made the process so much easier & we were so impressed with Peter & his friendly team! Thank you so much for everything, my daughter & I really appreciate it!
Terrible service and so unhappy with the end result.
We were having some damaged carpet replaced through our insurance. Carpet court representative came and removed a sample of our carpet to find the appropriate replacement.
Here is the end result. Great if you like bold stripes and mismatched carpet.
When I showed them the photos they did not care that it is not the right colour.
We are very unhappy. DO not use them.
- Verified customer
The Hawthorn store is a disgrace of a business and no help from head office
The Hawthorn business (Hall's carpet court) is an absolute disgrace of a business. Promised to install carpets and we planned a holiday around the installation. The installer allocated 15 minutes to do the carpet installation and furniture removal and refused to do job on arrival. Furniture removal was paid for and described in detail during four conversations prior to installation. Lied, misled, and caught of video. Stated furniture was too heavy to move only to have had a pregnant women (of six months) easily move items in five minutes. Refu...sed to repay deposit. Head office contacted - no help despite sending comprehensive videos and photos. Probably set standards in how bad customer service can be. Legal action has now commenced to resolve the issue.
Very happy with the end result
I chose a carpet, which Carpet Court advised wouldn't be available as quickly as I needed it. However, they looked at other options to help me get carpet installed asap, came back to me on the same day and offered me another carpet (which they advised was slightly better quality) but at the same price and similar colour. They installed in when they said they would. Overall the service and product was excellent.
One hundred percent perfect
Alex Sawtell, from Carpet Court Castle Hill, put us on the right track for choices and colour to suit our needs, and Craig, who laid our carpet, did a fantastic job and also removed the ledge that we used to have at the doorway into our en suite by adjusting the underlay at that location.
- ‹ Prev
- Next ›
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.