Carter Grange

Based on our experience, we would not recommend building with Carter Grange. Our build was marked by long delays, poor communication and a number of unresolved and non-compliant issues that remain outstanding many months after handover. Despite raising concerns both verbally, in writing and engaging independent inspectors, key contractual and… Read more

quality items have not been addressed.

The experience has been stressful and frustrating for our family and we would strongly encourage anyone considering building to ensure they get independent inspections at every stage and keep thorough records of all communication.

Extremely disappointing experience with Carter Grange. They made multiple promises to repair issues after handover, but failed to follow through every time. Despite repeated assurances, no action was taken. The lack of communication and accountability is unacceptable for a builder of this scale. If you're looking for reliable service and post-construction support, I would strongly recommend looking elsewhere. Terrible service overall. Show details

Ticked all my boxes on timelines, quality and cost – I recently had the pleasure of building two townhouses with Carter Grange. Their well-planned processes from initial design to handover resulted in an end product that ticked all my boxes on quality, timeliness and at a reasonable cost. Their communication was excellent and they always appeared to have a genuine objective of delivering outcomes… Read more

that worked for both myself and their budget. Their staff were always professional, knowledgeable in their respective areas and always willing to discuss ways of improving the end result.

Any minor maintenance issues that have popped-up in the 12 months since handover have been attended to promptly and without question.

Overall, I'm very happy with the quality of the final build and the process and I’d have no hesitation using Carter Grange again in the future.

do not bother getting an alternative quote..Doing my third duoc with CG and no hesitation – From the very start of the design stage, working out the best utilisation of the site,choosing the specifications, the build process and the speedy communication responses throughout the whole process,the Carter Grange team was fantastic, I could not be more complimentary and 100% satisfied.. Show details

Carter Grange- Not only built a beautiful house but made the journey also enjoyable/stress free ! – We were looking at a new built (knock down/rebuilt) in Melbourne's Bayside area. Like everyone else we also reviewed all the prominent builders in the bayside area and selected Carter Grange , here are some of reasons why we chose them over others even though they were the last one i met. 1) First impression- we met them at one of their display… Read more

homes and it was a very transparent, honest and clear communication , all my questions were answered and within 1-2 days anything that required more details were provided. 2) design phase- we had numerous meetings , made changes etc, mixed few different designs etc ...CG team listened and provided advice/recommendations and did their best to put our thoughts on paper and what would suit best based on our location, land size and council regulations. we added more variations and CG team were always open to work with us . 3) during the interior selection- It was clear to us what was standard and what was premium(extra), they helped us to go through and worked with design team also to make sure what we were selecting would suit the layout. 4) commercials - again transparent and no surprises, ( we didnt have to pay anything extra during the build) , 5) pre construction - they handled everything and even coordinated the demolishing of existing house, 6) construction phase - i used to visit the site regularly as i live in Bayside, our PM and Site Supervisor provided regular updates, proactively fixed any issues he seen himself or reported by us...we were consulted at many stages to ensure things are as per what we were expecting/required- one example was installation of cooling system...the site was secured, well maintained...Never heard any complaints from any of the neighbors, throughout the build phase of 12-14 months. they also coordinated with our landscape provider and it was like 2 companys but 1 team..never heard any issues between the 2 or had to get involve to resolve any disputes. 7) handover- was as per what they promised.

I would recommend CG to anyone who is looking to build a quality home but at the same time doesn't want to overpay for items that some builders would charge and not compromise on quality by going to a volume builder. with CG we got the best of all - great quality built, all what we required in our house , delivered as expected/promised and within what our spend limit was. Thank you RM

Outstanding customer experience, magnificent house - don't hesitate to go with Carter Grange! – Carter Grange has just finished our stunning new house in Melbourne's South East. The customer journey has been brilliant from start to finish. The actual build itself took a speedy 8 - 9 months. My wife and I agree that we've never had a better customer service experience in our lives. Building a house is a lengthy and complex process, yet all… Read more ·  1

the way through, we have dealt with great people who attended quickly to our needs with patience and good humour. Even when problems popped up (as will always be the case for a complex project of this nature), they were swiftly addressed. The design, planning and building processes are all well structured to make sure you always know exactly what's happening. The end result is quite magnificent and we are still pinching ourselves to have this big new beautiful house. We can't recommend Carter Grange enough!

Carter Grange were exceptional from beginning to 3-yrs post handover – We cannot thank CG enough for our beautiful home. The whole process was extremely well organised. A few leaks were dealt with immediately & any damage repaired to perfection. After-sales service & warranty issues were managed superbly. Thank you to Dave, Gary, Elise, David & the whole crew. We would thoroughly recommend Carter Grange. Show details ·  1

Great experience, very pleased with CG performance and client focus – We have just reached lock up stage of our Carter Grange house build and so far the experience has been great. From the commencement of our design phase and now through the initial stages of the build, we’ve had confidence with our dealings with the Carter Grange team, that they have our best interests at heart - that they are building a home for… Read more ·  1

us and that it is not just another job for them.

That’s not to say that there hasn’t been a few hiccups along the way – but you’d have to expect a few as well given the scale and nature of what is being done – it’s the way those hiccups are handled that matter and in our experience they have been dealt with promptly, assuredly and with the aim to please us and meet our needs as the client. Once such example was when we discovered during one of our site visits after framing when the Hebel was being erected, that a window in our study had been positioned incorrectly too high. Once raised as a concern, our site supervisor was quickly onto it. Although what had been constructed on site was as per the plans, what was different was our interpretation of the signed off plans against our requirements during design. We highlighted to them where the miss had occurred and its obscurity and they quickly acknowledged this and then took action to remediate and lower the window without any impact or cost to us.

In terms of build quality, whilst we can’t comment on a finished product just yet, we can give feedback on the frame quality. We’ve engaged an independent building inspector giving stage inspections through our build, which we'd highly recommend for those without detailed knowledge of house building. When the inspection was done for the frame stage, the inspector's comments that came back to us were that our frame was “one of the best he’d seen for some time” and that he struggled to find any real issues with the works. These comments, who came from an inspector who has over 37 years industry experience, reassured us that Carter Grange were doing a quality job and gave us confidence that the end result will be one that we will be supremely pleased with.

We're getting to the pointy end of the process now and our excitement is growing as we can start to see the end result of our initial dreams take shape as we head into the last few months of our new home build.

Sharing Lesson Learned – Unfortunately, we had a very bad experience with Carter Grange, in case, you do decide to build with them, keep our learning handy: I wouldn't put much trust into Sales Consultants as their role is to promise whatever you want and loop you in. Get them to give you everything in writing and in plain English. The best thing you can do at this stage… Read more

is get as much discount / credit you can (we managed to get $20k worth of upgrade credit). Once you sign-up, then bad luck.

Make sure your budget is at-least $150-$200k above their advertised house pricing, the inclusions aren't that great so you might end up spending more on the expensive upgrades & site costs.

Before you go down into details, I would highly recommend to request a color browse appointment first and get a good estimate of your color selections to be included in your estimates before you begin (again get that in writing). They might tell you about the process they follow (which in their own words "not worth the paper it is written on") but you should insist on color selections, that's where you will know how much more you will spend above your standard inclusions and the cost for each upgrade. This would be the best time to walk-away if things are not in your budget.

If you like their standard design, that's great. In case you want custom or a modified design, make sure you are aware of their pricing for custom home, which could be $40-$50k more than their similar sized and specification house. Again get that in writing, if they will apply custom home pricing for your project or standard.

Finally, get a written commitment on the site start date from beginning, they will schedule your appointments at their will and convenience. The process that they have, is just a guide and provides you no legal protection if things doesn't go as planed. If you can commence building within 9 months, it's good otherwise they will blame you for the delay and will charge penalty.

Also, in my opinion you should not vacate / demolish your house unless you sign the HIA contract.

I am not the best person to comment on their build quality or on-site experience, as we didn't end up building with them.

Please feel free to PM me, happy to help and provide more details that I have.

Fantastic experience - Beautiful home in every way – We chose to build a second home with Carter Grange because of the great experience we had the first time and the result second time around was exactly the same. A seamless process and an amazing finished product! And right on budget!! Everyone at CG has been a pleasure to deal with from the early planning stage right through to completion. … Read more ·  1

The process with the colour selection, joinery and electrical appointments really made it easy for us and ensured the end result met our expectations. Our building supervisor certainly made life easy for us, nothing was an issue.

We have now been in the house for two months and could not be happier with the design, quality and finish of everything. It is such a great home to live in. Thanks to all involved at Carter Grange.

Carter Grange - Highly Recommended – I never thought building could be so stress free and enjoyable. We are nearing two thirds complete, from our initial consultation with Kate to where we are now has be an absolute pleasure. Nothing is ever too much trouble, we made changes along the way whereby they would always explain the pros and cons of each of our options. However in the end… Read more ·  1

always saying It was up to us, we will do whatever you decide, whether it be during the design phase or during construction. Our site manager Justin is amazing! a pleasure to deal with and his professional knowledge has always put our mind at ease when we have not understood something. (again nothing is too much trouble). I've learnt that their quality control is something I've not experienced before (we previously built two homes with another builder in Melbourne). and Carter Grange's quality is on another level. You get a family-like vibe from the people at Carter Grange and my experience is they back it up with their customer service. They have gone above and beyond with some details in our build just to ensure we are totally happy, and we are. I would not hesitate recommending Carter Grange to anyone!!!

Thank you, Carter Grange!

Absolutely delighted with our new home – We could not have been happier with the entire process of our build. Staff at Carter Grange were amazing in building our dream home on a very difficult site which spectacularly captured the outdoor views of the adjoining park. From the beginning they engaged with us in designing and creating a stunning home. Communication throughout the build was exemplary. We are indeed thrilled and will always highly recommend Carter Grange.  Show details ·  1

Loving the new home!! – Moved in 10 days ago and I must say we are very happy with the product from Carter Grange. The initial plan stage was a bit slow, but post this stage it has been great. The end product is fantastic, the service from Kate and Jen was very helpful and responsive. During the build Dave L and our day to day contact Drew were brilliant. They took a lot… Read more ·  1

of the stress out of the process. If you are doing a new build then you must talk to the team at Carter Grange, they have a very good model and build great homes. Thanks Drew and team CG.

Love our new home! – Our experience with Carter Grange was pretty easy - we had our schedule mapped out and all seemed to flow according to plan. Our site manager Stuart was always available and accommodated our site visits as we lived over and hour & a half away! It is always hard with the selections phase but we had done some research and knew what we liked and the… Read more ·  1

team at Byron Interiors worked with us to selected some upgrades to go with our standard inclusions. The joinery meeting was a breeze with all the cupboards and drawers with a finish we love! We have just had our 3 month inspection and today the last of the little issues we had has been resolved !

Customer focussed Builder - Very Happy customer – We have not finished our build - but we couldn't be happier with Carter Grange so far. This is the second time we have built a house and they have been amazing. The team in the office are so lovely to work with and understand that we are not experts in house building. They are so customer focussed and nothing is too much trouble and making… Read more ·  3

changes is easy and not at all problematic. The quality of the build so far seems fantastic and again, minor changes are simple. They are happy to meet on site to discuss the build progress (and any issues/concerns) which I believe is critical - and our supervisor Nick is great. Home builders who do not allow the owners to visit the site during the build are problematic and ultimately you end up with unhappy customers at the end. Chasing up problems after the build is so much more difficult than identifying them as you go and having a sensible conversation about things. Their build prices are excellent value for money - and the high end builders in Bayside are very worried about how much work is going to Carter Grange currently.

Extremely professional – My experience with the Carter Grange team through the design stage has been extremely professional and thorough. All selections have been completed prior to commencement of the construction to ensure a smooth construction process. The final cost as come in below the original budget, with provisional sum estimates within acceptable range of… Read more

expectation. We look forward to the build process with confidence.

June 3rd 2019 Update: Poor Culture in Construction Division

Unfortunately after a good start in pre-construction the Construction department has let down the team. Promised completion dates were not met with the construction taking 13 months and into delay damages which did not cover our costs. Supervision was poor with a poor culture throughout the department. Issues raised were fended off as non issues and when finally recognized, were also fended off as being caused by others. Final acceptance was treated as doing the client a favour to rectify. Faults in the work by subcontractors were not identified and addressed by the supervisor in a satisfactory manner. I would not recommend Carter Grange until they address their poor culture in the Construction Department. We are now in the maintenance phase and hope for better treatment .

We couldn't be happier – We have now lived in our Carter Grange home for 2 months and we couldn’t be happier! Throughout the process including sales, design and the build itself we felt that we were updated and informed on all matters and generally felt as though we were being dealt with transparently and fairly. In regards to customer service and support it’s 6-stars!… Read more ·  1

In our Carter Grange experience there were really only very few issues that arose during the whole process. In hindsight these were pretty minor, and we always felt that we were being listened to and responded to promptly.

99% of the time it was very smooth sailing. The 1% of issues were resolved quickly and easily. That for me, made all the difference. I think you need to be realistic about construction and that not everything will go according to plan. It’s how a company can respond to these items that separates them from the rest.

I can’t fault the workmanship or build quality. In one employee’s (I won’t name them) words “we wouldn’t build a home that we, ourselves, wouldn’t be proud to live in”.

I really feel that Carter Grange did, and continue to do, everything they can to ensure they have happy clients. We felt that Carter Grange dealt with integrity and honesty throughout.

Ultimately, the end result speaks for itself and everyone who has visited the homes has only praise to give.

Buyer beware, terrible building company, $700,000+ for a house that leaks, water leaks still occurri – 4 separate water leaks identified, the first two leaks downstairs it took 3 attempts to rectify over a 3 month period, remaining water leak occurs every time there is heavy rain, has not been resolved, CG cannot be contacted out of hours when you have water damaging the internals of the house that they constructed. Post hand over experience… Read more

woeful, a lit of numerous defects still not rectified 6 months after handover, apart from the leaks, crooked walls, unfinished skirting, poor paintwork, ill fitting doors, and no sign of these issues being resolved.

Design process flawed, multiple iterations and rework of the design, mistakes in contracts, confusion over version control, we should have changed builders at this point, but we hoped once the design process was complete the build would be smooth. Will now be escalating this to external bodies.

"Think Twice" before handing over money! – CG worst experience ever and I have built before. Promised the world prior to handing over money then the whole thing was handled as the operations manager stated "a dogs breakfast" for one of their designs! It's been 9mths in pre contract stage. I have had to project manage the whole thing. If you want this experience go owner builder. It's been… Read more

a waste of my time and money.

Exception was Byron Interiors and the electrical manager they were extremely professionally which is such a shame that the rest of carter grange let them down. Do not believe the person you sign with is with you until the end. We have been hand balled from one person to another. It seems that the service and quality has gone down significantly the more they have grown. If you want a volume builder look elsewhere! We are! I will not be recommending you to others.

HAPPY with the Construction, and overall CG Performance – We write this review after living in our CG built home for 9 months. The house was built to our plan. The overall quality and workmanship is good. The project was completed in time as per contract (thanks to Adam Stroud, the site manager). We are very much satisfied with CG the way they looked after us from beginning to end. There are many… Read more ·  1

personnel from CG (incl trades people), we dealt with during the course of the project. At no stage, they lost their cool: whenever we raised issues they attended to all of them with due diligence. Many of the issues when raised were resolved to our satisfaction at the senior level, by the COO (Mike Morganis), Building Manager (David Lielnors) and the Warranty/Maintenance officer (Glen Higgins). We will consider Carter Grange again, if we were to build another home. The only constructive feed back to CG we make, is (a) to improve efficiency of the drafting process, and (b) the quality of the painting material to the walls (it could be better).

Happy so far and hopeful about the build – We are still in the contract phase with CG though have of course been to many of their homes both in progress and complete. Their quality and consistency of finish has been very impressive and they do make some pretty impressive promises but we are finding that the admin process leaves a lot to be desired. Our blog details this more if you want… Read more ·  1

more specifics (http://cartergrangecustom50.blogspot.com.au/) but essentially, their standards are excellent and the majority of their upgrades are affordable. Though I've hated the contract process at times, I am very excited about our completely custom home.

Very slow and frustrating drafting phase – First impressions with Carter Grange were good; the quality of CG homes appear to be at a higher standard compared to other volume builders that we considered and the designs impressed, so we decided to proceed with them. After several months, we are still proceeding through the drafting stage, which has been very frustrating. CG's drafting… Read more

process is flawed, very clumsy and riddled with unnecessary delays. Any changes, mistakes or overlooked items take two weeks minimum to be corrected. What compounds the inefficiency of the process is that drafts are not given to you until the meeting for which it is needed, or late the day before at the earliest.

This makes it very difficult to have the time to scrutinise the plans sufficiently in order to pick up mistakes (and there have been many) or overlooked issues. We were promised a February start and have done everything possible to ensure this, but have been told that the start will be delayed because of the generous amount of time that they have given themselves for redrafting. The process is almost deliberately designed to frustrate you so much that you accept substandard plans.

At this stage we are rating based on our experience to date - and we will update you on our progress through the contract and build phase (if we get that far!).

Carter Grange - paint quality – We built with Carter Grange and have been in for about 3 months. The built process was relatively smooth, our SS was on top of things. We did have an independent inspector we trusted and I would highly recommend everyone should get one for their project.. At hand over we discovered that most of the defects we had picked up at walk through and… Read more

identified with a sticker were still there. The stickers were simply removed. To CG's credit these are being rectified...

Overall the house is fine but..........

The biggest head ache now are the tiles. We upgraded to porcelain tiles from the standard ceramic tiles at a cost of roughly $9000. The entire down stairs is tiled bar 2 rooms.

We chose polished porcelain tiles at a premium cost.

The tiles have what industry calls "optical hazing". This is all new to us. I had no idea what this haze in the actual tile is called so I googled and found it. I contacted our SS and he arranged for some one from National Tiles to come to look at the tiles for himself.

So today a rep came. This defect occurs mainly in Chinese tiles.

National Tiles has wiped their hands clean by telling me that we initialled a piece of paper which states that Optical Hazing may be present in porcelain tiles.

For starters, the National Tiles girl who was present at our selection never mentioned optical hazing because as an engineer I would have questioned this defect and would not have taken a chance and spent $9000 on rubbish tiles.

Secondly we apparently signed a piece of paper stating that this may be present. This was buried in our contract which is usually 100s of pages. This piece of paper was signed at Carter Grange and EN (who was present at sign off) never pointed this out. By the way, our SS didn't even know this defect existed!

We now have these substandard tiles which look hazy and smudgy and I feel I need to explain to all my guests that the tiles aren't dirty, its a terrible and expensive defect.

I just felt that I should warn people that if you are building with CG and choosing tiles from National Tiles (no other choice) then be aware.

I will try to take it further. National Tiles is aware of this defect and instead of rectifying the polishing process they have covered themselves by adding a clause which the National Tiles girl will not tell you about.

CG and National Tiles are both to blame as no one made us aware of this defect. (I don't know if CG is aware of optical hazing or if National Tiles has made them aware of it). They charged us a premium for junk!!! We should have just had the standard ceramic tiles layed, there wouldn't have been any optical hazing and we would not have had to pay extra.

I am extremely disappointed and will definitely let everyone I know who is building to not buy tiles from National Tiles as they are expensive rubbish.

Update:

We built with Carter Grange and have been in for 12 months. The built process was relatively smooth except for our tiles.

I think the biggest problem with builders including CG is that they fail to educate the client. We found that out the hard way with our tiles and now I must say the quality of the paint. It is absolutely atrocious. I have never encountered this kind of paint. At colour selection you are introduced to an entire wall of Dulux paint and having to choose just about everything in 3 hrs or so you select a colour and that's it. And this is where I think CG failed us. Never did they tell us that the paint they were using was some ordinary Dulux paint and not 'wash and wear' or something of the like. The tubs of paint left behind say Dulux Professional.

The problem with this paint is that if you make a mark that's it, you are stuck with it until you decide to repaint your entire house with good quality paint. Like it or not, you will eventually, accidentally mark your wall. I have tried to wipe marks only to find that the paint has come away and it is now on the sponge. I have tried using an eraser and that makes it worse. I have painted over marks and now there are patches on my wall. It is truly terrible quality paint.

If CG had told us that you can not wipe away marks on your wall I would have definitely paid $000s more just so I would not stress every time kids visit our house! CG, please educate your clients, we can not possibly think of every question. You are the experts that's why we pay you.

You need to tell your customer that optical hazing in expensive porcelain tiles which you pay for as an up grade is a real problem. Do not hide it in your contracts and have your customer initial the contract and then tell them "well, you initialed it". Tell your client that the paint is of a certain standard and you must live with marks on your wall. Tell them that the lovely looking kitchen tap is not fit for purpose and that you end up getting completely saturated every time you wash the dishes and it will splash all over the floor and your bench top. If you find out that your clients are not happy with something stop offering it and find an alternative that works or make them aware of the limitations with the product you are offering.

Terrible quality paint

Carter Grange - A builder with integrity, hassle free and easy to work with! – Professional, reliable and hassle free building of our home. Double story home built ahead of schedule, any problems identified corrected immediately and with a 'will do' attitude. Here is a builder who understands that building your dream home is like having your first child. Lots of hand holding, reassurance and advice along the way whilst… Read more

maintaining a professional distance to allow you to make your own choices.

The staff from the sales team, administration staff, interior designers to site supervisor and tradies were of the highest professionalism and good natured. Our site supervisor was awsome. Always available to answer questions, make changes and talk us through the build.

Our home was built way ahead of schedule and of a super high quality. It is great to have such a wonderful experience with a builder where nothing was too much trouble and simple changes (like colour of paint) didnt come with a hefty fee like some other builders.

Based on our experience many of our friends have looked into building with Carter Grange. We can not fault them and we are 100% happy with not only the build but the whole process. Great communication, quality build, built ahead of time, hassle free.

Custom Home Bentleigh East – Great experience - changed a custom to get 4 bedrooms leisure room and study in 28sq double storey Build time 6 Months including Christmas Quality - very good, independent inspector consistenly advised how good the build was. Inspector found 1 problem with some of the 1st floor posi installation. Engineering fix provided and completed with no… Read more

problems. Other minor issues all fixed as they continued their build

Definitely got value for money and great service

Negotiated on some important things to us such as refrig air con and saving on architraves instead of plaster reveals - happy with the process

Would build with them again Great level of inclusions, we upgraded very little. Only provide the house, fence, driveway etc you need to sort out yourself although they provide tradies they have used.

Carter Grange was definitely the builder for us – After our extensive one 1 year + search for a builder, leaving deposits with some and not feeling 100% confident in their offering, we decided that Carter Grange was definitely the builder for us. We visited their first display home at The Avenue in Cranbourne North and fell in love with the ground floor layout of the Metropol 39 (it was the… Read more

coat room that did it for me), however we had other ideas for the first floor. These ideas were not an issue and within a week, Carter Grange re-designed the layout to our liking.

Carter Grange was definitely the look and feel that I wanted which I couldn’t find with any other builder, which wasn’t an upgrade. The modern, minimalistic and architectural appeal was all achievable with their standard inclusions.

Given their prior experience and knowledge of the industry, and their flexible approach we felt confident that they would not only do a good job but look after us as well.

This was definitely the case, the whole process was easy, our indecisiveness on choosing colours and tiles was never an issue, they were completely patient and responsive, and we never felt rushed in any part of the whole process. Our site manager was amazing, completely organised, was always on call and extremely friendly and down to earth.

We were thrilled to have found Carter Grange and would definitely recommend their services and products to anyone looking to build. flexibility and very responsive

Great Experience deal with Carter Grange – My family are building two houses with Carter Grange. One is custom house. It is a great experience and pleasure to deal with Carter Grange. I paid deposit with metricon before, I am so lucky I found Carger Grange later, Otherwise, I can’t build my house any more, because metricon killed me on site cost straight way. Carter Grange help me… Read more

out significantly on site cost.

And we are so pleasure to deal directly with the owner. You can’t ever think about you have the change to sit there and talk and deal with the owner in the big building company.

Also, the price we paid for the custom house, you will never get it in the big builder,

Because they won’t allow you to. We actually draw the floor plan ourself, we sit there with the owner and one of drawing guy, we all work out the floor plan. It is a great experience ever !!!

Carter Grange – Highly Recommend !!! You can deal directly with owner, he give you discount

Good but not great – We were on the verge of signing the HIA with Carter Grange but pulled out because of poor follow up and reluctance and avoidance to commit to promises made. We liked the design and the idea of Hebel (although were a little worried about hebel on a zero lot line) and the inclusions were very good. The base price was high but side by side these… Read more

guys deliver (seemingly) good value.

But.... yes there is one... we had a few issues with their "specifications' document (this specifies the quality of build, tolerances, materials used etc... it is not an inclusions list) as many of the building tolerances were under those specified in the BCA, HIA Tolerances guide etc.. In response we had a meeting with the decision maker who made many promises, and seemed earnest, so we signed up to a PWC and handed over $1000. From that point on it was as if the meeting never happened and so the relationship started to slide.

It is at that point that we started to scrutinise the build quality of the display homes (knowing the tolerances and materials that Carter Grange use) and found plaster cracks, poor plaster finishes around bulk heads, noisy taps, plaster wall sheeting that vibrated when knocked, cupboard doors that didn't open/close properly and lack of maintenance in display homes as things seemed constantly in a state of repair. I know these sound like small things but these could well be warning signs of other, more deeply rooted, issues.

Based on Carter Grange display home quality, lenient tolerances and failure to deliver on promises we walked away from them.

P.S. found this blog so thought I'd link it.

[url removed]

N.B. In the time since we walked away from CG it seems at least one other person has raised concerns about Carter Grange building tolerances/specs. To thier credit it looks like CG recognize that they need to change thier specs. I will be interested to see if they do, it will certainly make CG's offer stronger if they do what they have promised the blogger linked above. Inclusions and seeming good value Display home quality, lenient tolerances and failure to deliver on promises

Unbelievably great service from a Builder – I had a 3 day deadline to pay a further deposit to pay my builder to lock in the rates. In the meantime, by off-chance I found another house I liked with Carter Grange builders. I asked them how quickly they could move in giving me a firm quote. In 3 days, I had been twice to their head office, spoken to so many of their team who showed me all… Read more ·  1

the options/upgrades etc and they made me feel so confident in their abilities etc (as I was REALLY scared after reading so many bad things on this forum with the other builder I was going to use)....that I paid the deposit and waved goodbye to the other builder... I will update on how things progress, but so far, all the staff have been exceptional... Great standard inclusions, good quality - using Hebel and great service

The best builder – My 56 sq big house build from CG.They can give us confident and relaxing. If we do not know how to build they can give us a lot of good advice to us.Even we have already sign the contract the big boss still happy to help to us if we have any problem.they do not forget us and do not like other company. Service is the most important things to make… Read more

us satisty and garanteen we have a good house and not treat us like a number and also we do not need to worry delay. CG homes will help you finish my new home on time. they build my home with very respondsibility attitude and make the effort to make us satistied. I can say they are the best .

Great builder - Fabulous team – We are building a custom home with Carter Grange after spending months with other major volume builders. What can I say? Fantastic service and great prices. Even for a custom home!!! Standard inclusions are great and we had the privilege to know and deal directly with the Director. A great guy with an equally fabulous team to support him! Hard to… Read more

find a company that works hard with you and for you to put a smile on your face. Highly recommend to anyone still looking to build. Flexibility, great service, excellent pricing Haven't found anything wrong as yet.

flexiable n fantastic builder – We came across Carter Grange by chance, however from day one all people we have met have been just fantastic. The director is an absolute pleasure to deal with. He has been very accomadating and helpful. Nothing seems to be too much trouble for these guys , infact they are working within our budget, we couldn't be happier. Overall Carter Grange is a great builder to be dealing with. Our experience has been nothing but positive :-).