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CGU Comprehensive Car Insurance

CGU Comprehensive Car Insurance

1.4 from 11 reviews

Reviews

Review distribution

5 star
1
4 star
0
3 star
0
2 star
0
1 star
10

Danny

DannySydney, NSW

Rubbish

published

Had a crash and now my car is sitting at home waiting for it to be towed and assessed and they still cant come after over a week so Im gonna tow it myself.

Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
1 comment
CGU
Care TeamCGU

Horrible! Company that provides misleading information.

published

We have been with this insurance company for 3 years and it is only when it comes to being involved in a car crash that you realise how unreliable they are. Signed us up for insurance telling us that an under 25 driver was insured. When it has come time to claim a not at fault collision, it has been rejected because the cover had 'inexperienced driver' not 'age' as the excess. We were not explained this at the time of commitment.
Contacted the company and was told because the original conversation occurred in person, not over the phone there was no evidence/recording and that we essentially had no rights.
Company doesn't care about customers, only about dollars.
Wouldn't recommend to anyone.

Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder No
Claim Resolution Time<1 week
See all answers
1 comment
CGU
Care TeamCGU
Neb-Maat-Re

Neb-Maat-ReAU

  • 33 reviews
  • 46 likes

Bureaucratic, argumentative & unpleasant to deal with

published
Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
10 comments
CGU
Care TeamCGU
Neb-Maat-Re
Neb-Maat-Re
Neb-Maat-Re
Neb-Maat-Re
Karin

KarinDarwin, NT

Thank you for the prompt service

published

While customer service can be a little slow in responding (heavy workload possibly??) I am very happy with the value of the service provided to me. It's the first time I had to submit a claim and the outcome was excellent. Good repairer, good customer service by CGU in resolving the matter. Thank you!

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time<1 week
Claim ApprovedYes
1 comment
CGU
Care TeamCGU

Hi Karin, thank you for the positive review. Let us know in the future if you ever need further assistance. ~ Jono


The Worst Insurance decision of my life.

published

The worst experience ever. I will never recommend CGU and cannot wait for the day I leave. CGU do not deserve a 1 star rating but that is the lowest I can give them.
Been with them 6mths.
I have contacted CGU over 10 times over 3wks and have never had a response.
There communication systems are call centres overseas and the assessor here never speaks to you. They have had my car 3 wks and they treat people with total disregard.
I contacted the financial obudsmen and they referred me back to cgu.
3 wks no car and no response from assessor after multiple phone calls and emails.
Never use this company is my recommendation.

Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Car ModelHonda Civic 10th Gen (Hatchback) VTi-LX
Claim MadeYes
Claimant is the policy holder Yes
Claim DateSeptember 2019
See all answers
7 comments
CGU
Care TeamCGU
Dom T.
Dom T.
Dom T.
Dom T.

The worst vehicle insurer in Australia

published
Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelFord Ranger PX.II (2015-Present)
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time3+ months
Claim DateAugust 2019
Claim ApprovedYes
See all answers
1 comment
CGU
Care TeamCGU

Poor insurance company

published

My car was stolen for two months,Without compensation, they also asked the investigator to conduct a comprehensive investigation of me, including your income, your friends, call records,After two months, the police found my car. I need some repairs. They still try to stop me from repairing.I haven't fixed my car until now.During the claim period, you must pay for your insurance.Don't apply for this insurance company. They only try a thousand ways to make no claims! Very bad

Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
CGU
Care TeamCGU

nothappyjan

nothappyjanGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 3 likes

Never again with this insurer

published
Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Car ModelMazda 2
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time3+ months
Claim DateMarch 2019
Claim ApprovedNo
See all answers
1 comment
CGU
Care TeamCGU
Sarah

SarahSouthwest, VIC

Terrible doesn’t even begin to describe this company

published

3 weeks ago a CGU client ran into the back of our car. Our car is unable to be driven. My husband was waiting so long on the phone to get through to CGU that twice he gave up. When he finally got through he was told there was “a hold up” but no further details. CGU have made no effort to contact us despite photos and their form being forwarded from the panel beaters.
We a struggling with one car- 2 of us working full time and a school child. We are NOT at fault!! Why should we be made to wait! Disgraceful lack of service and understanding. Would never insure with CGU

Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
See all answers
7 comments
CGU
Care TeamCGU
Sarah
Sarah
CGU
Care TeamCGU
kumar

kumarSouth East Queensland, QLD

one of the worst cgu insurance case manager totally no knowledge

published

hot line doesn't work. I have been hung up on several times. I have been waiting in line for more than 45 min.
Your team doesn't resolve anything. Doesn't call back when they say they would. Dragging out to pay for my claim and I can't get my car repaired
Absolutely ridiculous and useless company. one accident aske pay do claim to spertate what a joke.. give me a date to fix car next may 8th 2019... they said not sure what will happen . no contact nothing further information

Value for Money
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claim DateApril 2019
Claim ApprovedNo
See all answers
1 comment
CGU
Care TeamCGU

jo l c

jo l cCentral, SA

  • 18 reviews
  • 18 likes
  • Verified customer

Make the process more stressful, upsetting and horrible.

published
Value for Money
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelHolden Captiva
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateJanuary 2019
Claim ApprovedYes
See all answers
3 comments
CGU
Care TeamCGU
jo l c
jo l c

Thanks for the response, my claim was finally sorted, but company still took premium payments after the case was closed, still waiting on my refund.

CGU
Care TeamCGU

Let us know if you don't get the refund resolved jo~Renae


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Questions & Answers

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Details

CategoryCar Insurance
Contact Number 13 24 81
24-Hour Phone Contact Yes
Other Insurance Types Offered Home and Contents and Travel
Coverage TypeComprehensive
UnderwriterInsurance Australia
Legal Liability Cover 30000000
Roadside Assistance Not Offered
Reduced or Zero Excess Windscreen CoverReduced Excess Optional Extra
Choice of RepairerAllowed
After Accident Care
Towing Costs Included
Hire Car after a No Fault Accident

Not Included

Hire Car after an Incident

Optional, up to $100 per day for up to 21 days until:

  • your car is repaired or
  • until your claim is settled if your car is a total loss
Essential / Emergency RepairsIncluded, up to $800
Emergency Transport & AccommodationIncluded, up to $500 if you vehicle is damaged in an incident more than 100km from home
Benefits
Hire Car after Theft

Included up to $100 per day up to 21 days until:

  • your car is repaired or
  • until your claim is settled if your car is a total loss
Child Safety Seats and PramsBaby Seat Replacement Included
Lock and Key ReplacementIncluded up to $1,000
New-for-old Car Replacement

Included, if the vehicle is a total loss as a result of a covered incident. Your vehicle may be replaced:

  • if its a car less than three years old and has not travelled more than 50km
Personal Property CoverIncluded up to $1,000 per claim
Trailer & Caravan CoverIncluded up to $1,000
Transit Cover Not Applicable
Uninsured Motorist Benefit Not Included
Accidental Loss or Damage
FireIncluded
Theft or Attempted TheftIncluded
CollisionIncluded
Malicious Damage / VandalismIncluded
Natural EventsIncluded
Compare all CGU Car Insurance

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