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Chemist Warehouse Online Store

Chemist Warehouse Online Store

2.2 from 117 reviews

See the Best Chemists in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
25
4 star
11
3 star
4
2 star
5
1 star
72

Natasha S

Natasha SSouth East Queensland, QLD

Said he would call the police because I wrote a bad review

published
Product Quality
Return Claim MadeNo

Bella

Bella

  • 2 reviews

Great Communication

published

Found what I was looking for with relative ease. Perfume was cheapest I found on the net and received it within 5 business days. Great comms about status of delivery. Will use again. I used my credit card and had no issues whatsoever. thank you for your prompt customer service

Product Quality
Shipping
Return Claim MadeNo

Seriously annoying!

published

Like Angry who posted on 25 September, after my order was confirmed and the payment taken from my Visa account, Chemist Warehouse told me in an email, that their security system had rejected my order. Absolute nonsense when they already had my money. Who is deciding, and why, that I am a 'dodgy' customer? I've asked Consumer Affairs Victoria for advice.

Product Quality
Return Claim MadeNo
  • Verified customer

Terrible website and refund system!!

published
Shipping
Return Claim MadeYes

angry

angryPerth, WA

  • 8 reviews
  • 7 likes

Don't buy online

published
Return Claim MadeNo

Taleah

TaleahGreater Melbourne (Outer), VIC

  • 5 reviews

Great value

published

Chemist warehouse always impresses me with its great service online. Very quick and packed great. The value on prices is very good as it’s the same sales if not better than in store.

Product Quality
Return Claim MadeNo

Kelb85

Kelb85Hunter Region, NSW

Terrible! Sold me an off perfume and did not allow me to send it back for a refund!

published
Product Quality
Return Claim MadeYes

ABC

ABC

  • 7 reviews
  • 4 likes

Best avoided

published

UPDATE: Changing my rating and my original review to reflect the most recent experience.

Chose express at checkout. Four days later Items not sent and informed items are out of stock. I'd prefer to pay extra and get some real service elsewhere.

Verdict: Nope. And now I remember why I haven't shopped there for years. Nothing changes when bully boys run a monopoly. Best avoided.

Shipping
Return Claim MadeNo
Sachila W.

Sachila W.

  • 8 reviews

Excellent service

published

I have purchased products online countless times and have not had any bad experience. User-friendly easy navigation through the website. Many discount products online. Range of payment methods from PayPal to After pay. Prompt notification from ordering to deliver. Very satisfied with the products and packing. Tried Click and collect option as well, very easy and saves lot of time.

Product Quality
Shipping
Return Claim MadeNo
Lucky64

Lucky64

  • 7 reviews
  • 1 like

Best customer service

published

I have purchased a number of orders off chemist warehouse and cannot fault.
I live out of town so am limited what I can purchase so for me ordering off Chemist Warehouse is convenient and prices are reasonable.
I simply put my order in ,pay for it and within no time my order arrives.
It is always packed well so I have had no damages.


Tracy

TracyGreater Melbourne (Inner), VIC

Over priced medication

published

I brought my medication at chemist warehouse Balaclava Vic & it was $13.50 Dearer than any other chemist in Balaclava & Surrounding suburbs chemist warehouse BOAST'S they are cheaper pensioner rip off

Product Quality
Shipping
Return Claim MadeNo
2 comments
Tracy
Tracy

I had to give 1 star only because it won't let you give NO STAR'S like chemist warehouse DESERVES

Tracy
Tracy

I will never ever shop there ever again they rip pensioner's off every day shame on you chemist warehouse


wayne

wayneSydney, NSW

  • 2 reviews
  • 1 like
  • Verified customer

Poor service and disappointed

published

I live in Hills area and placed a click and collect order. When I went to the Castle Hills store to collect. I was told that I had to go to Parramatta Westfield to collect. I was amazed as it is another 30 min drive. Called their line. A lady picked up the phone. She insisted that it was my fault, it was my fault and it was blabla... Well, assuming that I did made a wrong click, she could have been nicer and helpful. Very rude and arrogant. Poor service. I cancelled my order without any hesitation. still, one generous star!

Return Claim MadeNo

crystal15

crystal15AU

  • 2 reviews
  • 1 like

terrible phone customer service when i called for an order that was charged twice on my bank statement

published
Return Claim MadeNo

Annie

AnnieSydney

  • 11 reviews
  • 4 likes
  • Verified customer

Stale perfume

published
Shipping
Return Claim MadeNo

Love It

published

I have been using the Chemist Warehouse online store for about 18 months now. I order from them about once every two months.

Apart from a couple of times when a product hasn't been available (it was stated online - so I never paid for it) I have been very happy with the service.

It is easy to find what I want in the search bar.

Accurate order picking and prompt delivery.

It's especially better than going instore and always having my bags checked by a security guard.

I will continue to use it.

Product Quality
Shipping
Return Claim MadeNo
El. M

El. MMid North Coast, NSW

  • 3 reviews
  • 1 like

Upgraded for free!

published

Received my order today. I called their help line two days ago saying I needed my order quickly and today it arrived by express post! Upgraded for free - now that's a great service. Thank you very much

Product Quality
Shipping
Return Claim MadeNo

angelboots

angelbootsSouth East Queensland, QLD

  • 2 reviews

Very Handy

published

Absolutely love chemist warehouse online store,
have ordered several times now and always arrives in a reasonable amount of time
and all products are wrapped and packed securely,always a great range of stock to choose from,
great prices and service to be had at chemist warehouse. all my products are of high quality.

Product Quality
Return Claim MadeNo

Deborah

DeborahHunter Region, NSW

  • 3 reviews
  • 1 like

Stay Healthy

published

To stay healthy as we age it is important to include vital vitamins in your diet, so I researched and found Blackwoods offer good quality for a great price and that was at Chemist Warehouse. The service was prompt, informative on the delivery and I received my goods within a couple of days. Awesome service.

Product Quality
Return Claim MadeNo

Ian

Ian

  • 6 reviews

Great website

published

very easy site to navigate and easy to search and find the item your looking for simple step by step windows to take you to the checkout window which offers a verity of ways to pay, massive range of items to search for all good brands at low prices, very happy with all the product i have purchased

Product Quality
Shipping

Scotty

ScottyCentral West, NSW

  • 4 reviews

Too slow!!

published

Chemist warehouse processed my order in around 40 hours, order was placed Wed 1pm, order processed Fri, did not receive delivery till Tues.....Order has taken 6 days to complete, I reside less than 100km from Sydney.....have asked via email why is process take such a long time, no response to date.

Product Quality
Shipping
Return Claim MadeNo

Page 1 of 6

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Questions & Answers

Loi H.

Loi H.asked

Anybody successfully received their order outside of australia from this online store?

No answers

John G

John Gasked

I ordered online 9 days ago - Chem w'house deducted my money immediately BUT why have I no word on where my order is -not being tracked - only got an auto response saying order is being processed - not a word since WHY?? John G

5 answers
Tracey
Tracey

I feel your pain I got the feeling they don’t care at all.

kelthor85
kelthor85

Now they have a "logistics" delay. Could be waiting up do ~20 days for order to be sent. What a joke.

Jodie
Jodie

Same here. Made an order on 17th of March, now 27th of March - haven't even received a shipping notification. I rang them on 25th and today again and was told that all the orders are sitting in the warehouse and the trucks haven't taken them to Australia Post. Was assured both Monday and today (Wednesday) that management would send an email to affected customers and offer to refund customers or provide an estimate items would be shipped. No email either day. I said to the CSA that I was told the same thing 2 days ago and no email and she said I can only tell you that management has promised to email customers today. Why are they lying?


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Details

CategoryOnline Shops and Chemists
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