Chemist Warehouse Online Store
1,135 reviews
Worst On-Line shopping experience! Ordered a large order from Chemist Warehouse 27th May 2026 as I live in a rural remote area and need regular medication and supplements just to move. Had an email stating that I needed to contact them regarding an item I had ordered. I did this and all was good. I waited..... waited..... waited for the… Read more
shipping notification. Contacting them is an absolute nightmare and as I am in a rural remote location my phone service is not reliable. No Email address, No place to ask about an order... absolutely nothing. I finally found an email address not for orders, but hey anything was better than nothing. You can't tell them what the problem is and you receive a non replyable email telling you what your case number is? Case for what they don't even know what the issue is. Then nothing..... absolutely nothing....... no contact....... nothing? I have tried several avenues all with NO REPLY! I keep getting emails about my script on file and yet I haven't received the first one. It is now 16th June 2026 and I still have no order, perscription or items I now urgently require. They took my money and failed to deliver the goods? I am presuming my only option is ACCC if they won't speak to me? Never ever again will I be put in this position of such poor customer service and even poor supply of goods ordered and paid for weeks and weeks ago!
La Roche Posay Mela B3 Serum 50ml is on the massive 50% discount. However, there are no stocks in any store in my immediate 20km radius. We called to check with them. The staff kept telling us to order online as it is still available for sale while i'm writing this review. Things turned sour when we bought a gift card value just to purchase this… Read more
product todays morning. Received an email from them in the afternoon saying the product is out of stock and asked us to order something else up to the value or would refund the credit back to the gift card.
We just checked the website now and it is still available to order. Thats a fault advertisement. We dont want other product. And now we're struck with the gift card that we are not sure when we are going to use. We feel scammed to pay money for the gift card and there is no product to offer.
No more business with Chemist warehouse and will raise this with fair trading nsw.
I placed an order online to the value of $421.00 0nline11 days ago and I HAVE NOT YET RECEIVED IT. I called the customer service but they couldn't trace my parcel.
Reviews with attachments
- +1
I just got my parcel today and was very emotional. I felt ashamed, embarrassed and mad at the same time. I ordered online and the store that provide the online order was in tenancy t5,joondalup,wa,6027. I order 2 bottled of exclusive vitamins for my friend's sick daughter, I was excited calling her and did unboxing together but I was devastated… Read more
seeing hair shampoo and conditioner and even detox soap, this not even the same the amount I payed. The delivery cost was too high but unsatisfied with the items I received. I got traumatized and felt being scammed to what I got. It was double the embarrassment since I ordered it for my friend which I will bring abroad. I was very upset. Still waiting for their line to open. I called like 5mins before closing and the guy told me just call tomorrow since we are closing. Wow. I will not call in the first place If they do their packaging very careful. As if I owe them too much time while the time I need to spend to get in touch with them and ask to what I payed was nothing? Let see what actions they need to do, this was a waste of time, money and effort,this feels like emotional damaged.
- +2
I have been a very loyal customer to Chemist Warehouse for many years. Last week I bought cenovis woman vitamin 15 bottles and other products to send to family In overseas, it come to my schock they send me three months to expire date of 15 vitamin bottles. I called the customer service to return the product. They said they do not have policy to… Read more
return for vitamin and they do not recommend Customer to buy bulk for vitamin supplement but In their availability we can buy up to 20 unit in each vitamin . Now blaming the Customer for buying too much. The customer service woman told me that they can sell any vitamin supplement as long as they have more than one month expiry date. I told him to understand that it’s a lot of vitamin and this is scamming for me. unfortunately she can’t help me anything because her boss say no. For me this is a rip of a scam. They just wanna get rid of their almost expired product and not care about Customer. I never thought Chemist Warehouse would do that to a customer.
I bought a 500-tablet bottle of Fish Oil on April 29th online but it expires in December 2026. Even if I follow the maximum dosage (2 pills a day), it's impossible to finish the bottle before it expires. The store is clearly clearing out old stock without considering consumers. My previous purchase of the same product( bought march 2025 ) had a much longer shelf life. Be very careful and check the date before you buy from this Nowra branch!"
We ordered $74.15 cosmetics products online and after payment it was showing some of the product was out of stock. Later, I didn’t get any product and the amount was also not refunded.
Awesome service with free delivery for purchase I made today- amazingly fast!
I have been on the phone for multiple hours and was promised by tegan kenworchy from customer service online that this will be resolved the way i wanted it, but it seems like no actions was taken. I spoke to tegan kenworchy about two weeks ago about an order i made, which items were all in stock when i ordered online during black friday, where i… Read more
got a significant cashback with my order. What happened after feels like a scam.
Turns out one of my items was claimed to be not in stock and they require me to either refund the item or cancel the order. Both ways i will not get my cashback as shopback/topcashback does not honour any cashbacks if the total of the order is changed.
when i spoke to the click and collect store, they said they are unable to do anything due to system limitations, even though i told them i was happy to wait for it to get back in stock. The item is still showing as in stock for the lane cove store right now - however they refuse to fulfil my order due to i guess, system limitations - This is according to Nuri from Lane Cove.
The worst part about this is when i spoke to Tegan from customer service, she said she will fix this for me and i can collect the rest of the items shortly but upon calling for an update with the store 2 weeks later, it is still waiting for 21 days to cancel it automatically.
It seems tegan was trying to just mark the customer service call as resolved and took me for a ride, when i was here waiting for the last 2 weeks, trusting her.
The latest update to the online ordering system is the worst EVER. After adding your products, select "click and collect" and choose the store that has all the products in stock. On to the details page, where you HAVE to enter an address, even though you are picking it up. Next, you're directed to the payment page, where a message appears stating… Read more
that not all products are available. Odd, they were one page ago... But you can't go back and change stores? The only option is to remove the products... EPIC FAIL.
The in-store experience is much better than the online one.
Misleading pricing. I purchased an Oral B iO2 elec toothbrush which was advertised as half price, costing just under $80. Unfortunately I thought Chemist Warehouse would be genuinely the best price. How stupid am I. An Ebay seller has the exact same product & free shipping for $50. The seller has 100% feedback on 15,000 sold items, ie, a genuine… Read more
seller. Another Ebay seller has them for $65. I now feel cheated. Who sets the Half Price/full pricing? Is it all a gimmick? Not sure that I will ever shop with CW again. I have sent a message to them, they responded saying they received my email, but heard nothing from them. NOT a happy customer. I now will see if they genuinely price match.
Never received my items. Australia post claim they put a different address on the label. Call chemist warehouse they claim that they sent it through one of their marketplace sellers and tell me to deal with them. Marketplace seller tell me to email them the details and never respond. Call chemist warehouse again they claim the address was correct.… Read more
I send them an email from Australia post proving that they didn't. Once again no response to email. Next step will be ombudsman
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According to the attached photo, the perfume I bought from the chemist warehouse is smaller than the one I bought from Myers. I was very surprised — how can this famous brand have two different bottle sizes labeled with the same volume? Which one is fake?"
3 terrible experiences within 1 week! First online order I had to cancel after all items were available online then I get an email to say not all items are available so I cancelled that order. Picked up a click and collect order and had a Quick Look in bag while discussing the cancelled order. At this point it was still in the system I hadn’t… Read more
actually pressed cancel. That night I check my bank statement and what I purchased and the items I received don’t match. Sure enough I purchased one item 4x but received one item! Called store, the manager was super rude from Crestmead told me she can’t call my bank (i never asked her too) she told me I spoke with you this morning! Ummm you certainly did not speak with me. Would not let me talk she spoke over the top I told her let me explain (she told me to stop yelling) I wasn’t yelling! She told me I had to drive back to the store show my bank statements etc I told her I would not be running around for a mistake that is certainly not mine and it was o.k for cw to take my $$$ and expect me to run around. She did not once ask to email my original invoice or my order details in the customer portal. Tbh she had an attitude of I’m always right and like I was trying to get free items! Lodged a complaint with cw. Lodged a dispute for order and not once did I hear from cw checked my bank refund of missing 3 items was processed back to me!!!
Another order 4 days later, picked up and item missing! What cw had on screen was not what I had ordered and paid for. It seems if you order multiple items the store has it as 1 so another order dispute raised for a refund again! The lady in store actually showed me on her screen what the order looked like. Do better cw all these updates to your website have caused nothing but issues for customers!!
What a nightmare. The system will take your order then take you all the way to final payment then reject you over and over again stating they don't have that stock. Eventually you will repeat this over and over again until you have around 30% of your order and it is a waste of time placing it online, you might as well go and shop it. It didn't use to be like this but now, the system has collapsed.
Latest follow-ups
Be careful on the website to CHECK THAT THE DELIVERY ADDRESS IS CORRECT. I had several attempts to get mine correct. Once corrected, I immediately went through checkout believing all was well. Upon receiving the invoice, I found that an INCORRECT… Read more
delivery address had been used. Between to-ing and fro-ing between the PO and CW, I did NOT receive any package, apology or compensation. Always check your details before the final button. If you have form of trouble when ordering on line, just DESIST and buy elsewhere. That will save you a lot of hassle and your money!
Follow-up · In answer to reader's questions: 1. Payment was processed VERY quickly. Money was immediately taken from the account! 2. No resolution was received, nor apology from CW. 3. I have no idea where the address came from. It was on a state highway, near a town with a postcode I have have never heard of! I believe the gliche came from the website but… Read more
Entered my escript on their website on Wednesday, rang my local store to collect on Saturday as I hadn't heard from them was told the store never received my script. I now have to wait until Monday as the store doesn't carry stock, in the meantime I have run out of my medicine and are feeling the effects of sudden withdrawal!!!
Follow-up · I was contacted several days later after placing my review on their contact email and was advised that each store received online orders by various methods and it would pay for me to actually go to the store personally to ensure it was filled as they couldn't guarantee that each store would receive all online orders placed by the public. That seems like a very st^pid system that they have in place to me!!
Fix your Aus Post shipping issue. I live at 16/16 of a street, and EVERY TIME you remove the unit number as a duplicate. You are the only online retailer that has this issue. This means my order is NEVER delivered. I usually have to drive to a LPO… Read more
somewhere in the supply chain to collect it after it's been RTS'd. I correctly enter my details each time, confirm it, and it's my billing address too. Each time I raise a ticket with customer service and so far, no one has ever responded to me. It's a joke. FIX THIS.
Follow-up · What was the solution? I had to drive to an out of area post office to intercept the return. How did I collect it? By providing my license AND the order confirmation email to have the consignment released to be by aus post when it was already on the return to sender journey. What was the impact? Every single time I’ve ordered online the same… Read more
Recent reviews
Very disappointed with my experience with Chemist Warehouse. I placed an order during the sale period, but my order was suddenly cancelled without any notification by email, SMS, or phone call. I only found out after checking my account and seeing the refund processed. By the time I realised, many of the sale prices had already gone back up,… Read more
meaning I could no longer repurchase the items at the advertised price. I contacted customer support, but they were not helpful and could not provide a proper explanation or solution.
I understand stock issues can happen, but cancelling customer orders without notice — especially during a sale — is extremely frustrating and poor customer service. Better communication and support for customers is needed.
I have been with Chemist Warehouse for a few years now,I notified them I had no more tablets left (time got away from me) they sent my medication the day I ordered it and received it the next day!So appreciative of this thank you guys!
Their online system is a nightmare. I have 6 scripts with them and they sent me a reminder to reorder. This has proved impossible as they say they need a script although they have them on their records. I have tried their helpline but no reply.
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Chemist Warehouse NZ. Saw their promotion for fast and free shipping for fragrances online. I purchased two fragrances on the 30th April well ahead of mother's day. Got an email about sourcing one. The first arrived the following Tuesday but no sign of my mother's day perfume. No email no shipping. Tried to call 0800 to cancel so I could drive in… Read more
and purchase. No working phones lines, no email response. So I had to drive 30mins to purchase another. In-store have no power with online orders. Got the shipping email on Saturday. Completely missed the mother's day time frame.
Their promotion and promises are false. What was supposed to be free shipping will cost me at least 60 in fuel. Absolutely worst customer service EVER..non existing.
Who's going to reimburse my fuel when you failed to deliver the basic of promotion?See less
If I could leave a ZERO I would! [Name Removed] from HEAD OFFICE was so aggressively rude. I've NEVER experienced such POOR customer service. On 2 May I ordered my mother's day gift. I received an email that I couldn't respond to, nor could I get a response via email, but I received a case number. I called Friday morning 5th to advise I've… Read more
received a case number etc, but nothing further has happened. [Name Removed] was nothing short of rude and over spoke I welcome Chemist Warehouse to pull the recording. In the end I was so frustrated, it's not like there's only one store that can supply an order, yet NOBODY bothered to contact me in FIVE BUSINESS DAYS!!! Then for me to call and be (SO CALLED)greeted by this [Name Removed] is all so distasteful and unprofessional.
Ordered a considerable number of items approx 15 online. The next morning received an email saying order was cancelled with no explanation. Lodged an online enquiry with no response. Phoned and advised one item I ordered was not in stock so whole order was cancelled. Why does their website let you order items which aren't in stock and why can't the rest of your order be dispatched. Not wasting my time ordering online again.
I was charged for a click and collect order that was cancelled by Chemist Warehouse shortly after making the order and I was never refunded. I won't be using that system again.
I ordered online, and one item was missing from my delivery. I emailed to query and have been instructed to call the store directly, it's not their problem. I explained that I ordered online, not from a physical store, I've never even been there and it's not my job to run around after them and fix their mistakes. Still no delivery, still no refund, still no service or accountability.
Appalling packaging so that liquids leak and spoil items and its just infuriatingly dreadful to open a wet box filled with spoilt or broken goods. No "fragile" or "heavy" sticker any more. Packaging using used to be exemplary with every potential… Read more
source of damage anticipated and covered for by excellent packaging. Now its totally dreadful. OCW must have changed hands. Its big business thats for sure and my orders are always large (@300). Disgusted and disappointed. What do you do with 3 packets of bandsids soaked in body wash etc? You throw them out. You throw out a lot. APPALLED.
Follow-up · The online store has been abolished for profit making reasons. I HAVE BEEN AN ONLINE CUSOMER FOR ABOUT 10 YEARS. NOW 0RDERS GO TO THe SUBURBAN stores IF they havE the stock OR NOT to SEND TO RANDOM random suburbs. they are not trained and WHY SHOULD THEY HAVE THIS MASSIVE EXTRA BURDEN THRUST UPON THEM TO BOOST CHINAS ALREADY MASSIVE PROFITS AND… Read more
Discusting customer service.. The worst ever.. I placed an order for simple stock items like tooth brush, tooth paste, lotion and toilet paper etc.. Nothing fancy all stock items.. Chemist warehouse said it will be 5 days to deliver which I thought was pretty bad but I can handle that.. I just got an update that it will take 3 weeks to deliver..… Read more
So I called the customer service line and was told sorry we can't help you because it's not our problem it's Australia Post... You suck Chemist Warehouse.. You don't care about people you just want more money.. Your service is garbage
I really wanted to like this service, but their inventory management is consistently unreliable. On several occasions, I have purchased items marked as available, made the payment, and then received an "out of stock" email hours later. This wouldn't be such an issue if it happened once, but it has become a pattern. It’s disappointing to have your… Read more
plans for an item cancelled well after the transaction is complete. I hope they prioritize updating their live stock counts soon.
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