Said he would call the police because I wrote a bad review
I came into get a script dispensed as I was visiting a friend in the same complex. I waited and waited and waited and was then told they could not dispense my medication, especially after the last bad review I left them. I could not immediately recall writing a review but searched and found out that over 4 months ago I gave a valid review of my experience eg. Nice staff at front of shop, slow to dispense, likes to upswell - was the essence of that review. At this stage the pharmacist said I needed to leave or he would call the police. I said wh...at for and he said that I would leave another bad review. That fact that he can remember the names of people who have written poor reviews astounds me. Perhaps if he spent more time on addressing customer service and less time on social media, he might have better reviews. Anyway I avoided a night the New Farm Police Station and just let my pen serve out my sentence. Seriously though, anyone who targets you because of leaving a review should not be dispensing medicine. Counselling on constructive criticism would be a more positive outcome for this young man, especially if he wants to continue to have a career in pharmacy. This boy thinks he is god. Tries to intimidate but reminds me of my 14 year old teenage with too much testosterone and an obsession with social media. His threats are so unprofessional.
Found what I was looking for with relative ease. Perfume was cheapest I found on the net and received it within 5 business days. Great comms about status of delivery. Will use again. I used my credit card and had no issues whatsoever. thank you for your prompt customer service
Like Angry who posted on 25 September, after my order was confirmed and the payment taken from my Visa account, Chemist Warehouse told me in an email, that their security system had rejected my order. Absolute nonsense when they already had my money. Who is deciding, and why, that I am a 'dodgy' customer? I've asked Consumer Affairs Victoria for advice.
- Verified customer
Terrible website and refund system!!
First order and last order!
I made an order online Saturday morning for the essentials (eye drops and medicine).
The website crashed once i paid for my order, I checked my emails and my order was paid for TWICE; checked my bank account and indeed 2 payments was taken out, I then emailed the info and customer support a few minutes after the order was made telling them of the error, my order was then shipped Monday so i sent another email.
Tuesday i then got an email from the customer support team with no apology... just telling me that my order ...
Don't buy online
I recently ordered a very expensive bottle of aftershave on the chemist warehouse website. Big mistake.
This is what happened
Thank you for placing your order.
We have recently implemented a highly sophisticated online security system to ensure the security of our websites, our databases and our credit card payment systems.
Unfortunately our system has declined the credit card that was used for your recent order. We are terribly sorry about this, but due to the systems settings, this is out of our control.
As such, we have had to...
Terrible! Sold me an off perfume and did not allow me to send it back for a refund!
I bought three fragrances from Chemist Warehouse online store. One of the perfumes smelt disgusting and off. I had had this fragrance before so knew this was wrong and it smelt terrible! I emailed chemist warehouse and the only option they gave me, to get a replacement or refund was to take it physically into one of their stores. I bought online for a reason and so expected to be able to send it back to them, not have to drag my kids to a store (nearest being over half an hour away) for them to smell it and then contact the online store to deci...de my fate! Hopeless! Also they did not reply to my emails asking why I could not send it back instead of physically going to a store! Terrible service, will not ever buy from them again! Buyer beware!
UPDATE: Changing my rating and my original review to reflect the most recent experience.
Chose express at checkout. Four days later Items not sent and informed items are out of stock. I'd prefer to pay extra and get some real service elsewhere.
Verdict: Nope. And now I remember why I haven't shopped there for years. Nothing changes when bully boys run a monopoly. Best avoided.
I have purchased products online countless times and have not had any bad experience. User-friendly easy navigation through the website. Many discount products online. Range of payment methods from PayPal to After pay. Prompt notification from ordering to deliver. Very satisfied with the products and packing. Tried Click and collect option as well, very easy and saves lot of time.
Best customer service
I have purchased a number of orders off chemist warehouse and cannot fault.
I live out of town so am limited what I can purchase so for me ordering off Chemist Warehouse is convenient and prices are reasonable.
I simply put my order in ,pay for it and within no time my order arrives.
It is always packed well so I have had no damages.
- Verified customer
Poor service and disappointed
I live in Hills area and placed a click and collect order. When I went to the Castle Hills store to collect. I was told that I had to go to Parramatta Westfield to collect. I was amazed as it is another 30 min drive. Called their line. A lady picked up the phone. She insisted that it was my fault, it was my fault and it was blabla... Well, assuming that I did made a wrong click, she could have been nicer and helpful. Very rude and arrogant. Poor service. I cancelled my order without any hesitation. still, one generous star!
terrible phone customer service when i called for an order that was charged twice on my bank statement
I usually shop at Chemist Warehouse in-store and online, but recently I have made an online purchase and then I checked my bank statement today and i was charged twice for the same amount of $13.41 and the details on the bank statement said its for a Chemist Warehouse order. I wasn't sure why I was charged twice (and also the fact I didn't have much left in my bank account) so I thought I would give Chemist Warehouse customer service line a call (this was just past 3:00pm on the 5th of September) and simply ask them if they knew anything of thi...s. The lady that I spoke to who did not provide her name when she answered spoke to me very rudely and was telling me that she could only see one charge. She also didn't quite understand what I was saying and when she finally did, she spoke to me very rudely and telling me to dispute it with my bank or with Paypal. I was actually quite shocked by this behaviour of hers and my experience with them has left a a bad feeling with the company. I don't understand how me asking a simple question and where I spoke to her nicely has caused this sort of behaviour from her. I called Paypal later and spoke to a lovely lady who explained to me that sometimes that can happen where its charged twice but i should get the refund back in a few days. I guess this is a lesson for me to learn that if I get spoken to in that way again just by calling customer service, then to straight away seek their supervisor. I guess I was more in shock that someone who's job is to provide excellent customer service speaks to people in this manner. I hope Chemist Warehouse reads this and listens to the call and see how wrong this lady was and if she needs to have more coaching in speaking to customers or just not be working in customer service. Also, I was fine if she didn't know why I was charged twice, but I'm not fine with her rude attitude towards me.
- Verified customer
Today I received my order from chemist warehouse a bottle of Estée Lauder White Linen perfume which i ordered online ... I have worn this perfume for over 30 years and i know what it smells like and this perfume was just not right it smelled like it had been sitting on a shelf for 20 years or it was fake anyway I rang the number provided on order form straight away as I was so disappointed and was told that before I could do anything about it I had to take the bottle into chemist warehouse which may i add is miles away and get a shop assistant ...to smell ( test) the perfume to see if i was right as i could be lying and then I would have to send it back so god knows how long this will take .. I just can’t understand why I can’t just return it straight away it’s ridiculous it’s like I’m being called a liar I should have realised the markdown from the original price $115 and Chemist Warehouse are selling it for $69.99 i should have done my research on cheap perfume .. Anyway next time I will make sure i only purchase from Myers or David Jones where i might be paying a bit more but at least i know the perfume is going to be 100 percent fresh or even real and I’m so angry with my phone call today it’s not easy for me to just go into Chemist Warehouse i don’t drive and I’m also disabled this is why i order online and to be treated like this is unacceptable !!
I have been using the Chemist Warehouse online store for about 18 months now. I order from them about once every two months.
Apart from a couple of times when a product hasn't been available (it was stated online - so I never paid for it) I have been very happy with the service.
It is easy to find what I want in the search bar.
Accurate order picking and prompt delivery.
It's especially better than going instore and always having my bags checked by a security guard.
I will continue to use it.
Absolutely love chemist warehouse online store,
have ordered several times now and always arrives in a reasonable amount of time
and all products are wrapped and packed securely,always a great range of stock to choose from,
great prices and service to be had at chemist warehouse. all my products are of high quality.
To stay healthy as we age it is important to include vital vitamins in your diet, so I researched and found Blackwoods offer good quality for a great price and that was at Chemist Warehouse. The service was prompt, informative on the delivery and I received my goods within a couple of days. Awesome service.
very easy site to navigate and easy to search and find the item your looking for simple step by step windows to take you to the checkout window which offers a verity of ways to pay, massive range of items to search for all good brands at low prices, very happy with all the product i have purchased
Chemist warehouse processed my order in around 40 hours, order was placed Wed 1pm, order processed Fri, did not receive delivery till Tues.....Order has taken 6 days to complete, I reside less than 100km from Sydney.....have asked via email why is process take such a long time, no response to date.
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Questions & Answers
Anybody successfully received their order outside of australia from this online store?
I ordered online 9 days ago - Chem w'house deducted my money immediately BUT why have I no word on where my order is -not being tracked - only got an auto response saying order is being processed - not a word since WHY?? John G
Now they have a "logistics" delay. Could be waiting up do ~20 days for order to be sent. What a joke.
Same here. Made an order on 17th of March, now 27th of March - haven't even received a shipping notification. I rang them on 25th and today again and was told that all the orders are sitting in the warehouse and the trucks haven't taken them to Australia Post. Was assured both Monday and today (Wednesday) that management would send an email to affected customers and offer to refund customers or provide an estimate items would be shipped. No email either day. I said to the CSA that I was told the same thing 2 days ago and no email and she said I can only tell you that management has promised to email customers today. Why are they lying?
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