Chemist Warehouse Online Store

You'd think l would have learnt, but have ordered from chemist 5 times in perhaps 10 months. And each time, within a day or two have received confirmation that my order has been cancelled. No reasons given, no out of stock, would you like to wait or have a refund choice

I placed an order online for "fast delivery" ($22) which was indeed so fast that I couldn't get home in time to be present for the driver. It wasn't until after I'd paid for my order that it was communicated clearly to me that the driver would not leave my delivery at the door, and instead was returned to a nearby store. I was also not contacted… Read more

in any way to inform me of the return , or how I could go about retrieving my order. Obviously really inconvenient and poor communication on Chemist Warehouse's part.

When I called to find out more, I was told that it fell to me as the customer to be somehow aware of their delivery processes, which I told them was totally unacceptable and that I do not agree. I would then have to either collect it myself or pay for delivery again. Outrageous.

I submitted a complaint (not to the store but the online team) to request my delivery fee be refunded. I was flat out refused. These people do not deserve your money.

I'm trying to log into the CW app online to request for some prescription meds but I'm unable to login or reset my password. The app. doesn't send emails to my email address even though it said it has sent it. Tried this on Google Chrome and MS Edge… Read more

browsers. Checked my spam folder and it is also not there. In the Contact Me, there is also no link or help for password resets.

Be careful on the website to CHECK THAT THE DELIVERY ADDRESS IS CORRECT. I had several attempts to get mine correct. Once corrected, I immediately went through checkout believing all was well. Upon receiving the invoice, I found that an INCORRECT… Read more

delivery address had been used. Between to-ing and fro-ing between the PO and CW, I did NOT receive any package, apology or compensation. Always check your details before the final button. If you have form of trouble when ordering on line, just DESIST and buy elsewhere. That will save you a lot of hassle and your money!

Entered my escript on their website on Wednesday, rang my local store to collect on Saturday as I hadn't heard from them was told the store never received my script. I now have to wait until Monday as the store doesn't carry stock, in the meantime I have run out of my medicine and are feeling the effects of sudden withdrawal!!!

I have been with Chemist Warehouse for a few years now,I notified them I had no more tablets left (time got away from me) they sent my medication the day I ordered it and received it the next day!So appreciative of this thank you guys!

A round of applause to Chemist Warehouse Erina. Order delivered in 4 days, even though the parcel went from Erina (Central Coast NSW) to Sydney x 2 depots, and then back to Wyong (Central Coast NSW)

ordered 3 products recently and received them within a few days in our rural area, Really good and fast service. Previous order took so long, but really pleased now. Thank you

Should be a 0 star. I ordered online. And found out the auto read of address had suburb and street address same ending out attempted delivery was unsuccessful. Rang custome service line to provide the address. They ID and verify which is fair. Then she said you have to contact our supplier to arrange re- delivery. This is outrageous!! I said… Read more

ordered it through your website why don’t you contact your supplier why me. I have been charged already for delivery.

NO STARS SHOULD BE AN OPTION! Quorum Eau De Toilette is NOT authentic! According to the genuine manufacturer the bottle photographs I sent to them form what the Chemist Warehouse supplied me after purchase do not have the Authentic labeling. One bottle was three quarters full. One line customer service sent me an email to attach photographs to… Read more

which I did and sent. I received no response and went to the store at Mowbray Tasmania and spoke with the manager. The manager viewed the email and photographs and made some phone calls on my behalf and stated the email containing the photographs had not been received and would I please resend them. Which I did. The next day I followed up with the online customer service to make sure the emails were received. I was informed by the customer service representative the original email was received plus the recent, and the Chemist warehouse did not agree with what I had written in my complaint and was not going to enter into a discussion with me. I clearly stated the photographs I provided as requested were evidence that what I had stated in my complaint was in fact accurate and correct. The online customer service representative was rude and unhelpful. I would Not recommend anyone looking for authentic fragrance make their purchase from the Chemist Warehouse because in my experience the fragrance is NOT authentic and does not smell authentic when compared to the genuine authentic product. I know what I received is a counterfeit and it was verified by the genuine manufacturer. The Chemist Warehouse should investigate exactly where their suppliers are purchasing their stock and insist on verified genuine authentic fragrances. The Chemist Warehouse don't care about their customers only about the money. Once they have your money good luck getting any resolution for proven counterfeit fragrance. I hope my review is helpful to other people and prevents them from making the same mistake I made.

All is good until you have a problem and then see how little they care about the customer. In my case I had a a bad reaction to a supplement (Bioglan l-theanine for calm and focus) and reached out to them to let them know the product does opposite of what it claims to do and that the main ingredient pauses risk in certain individuals according to… Read more

numerous online reviews and advised them that there should be a warning of some sort. I also requested a refund which they declined. Moreover, they deleted my review of the product in question and in that way continue to mislead their customers which I find sickening. At least i was able to get promt response from Bioglan, who took genuine interest in my case and issued a refund after documenting all the side effects. Chemist Warehouse isn't concerned with anything other than profit and offers substandard customer service.

Worst On-Line shopping experience! Ordered a large order from Chemist Warehouse 27th May 2026 as I live in a rural remote area and need regular medication and supplements just to move. Had an email stating that I needed to contact them regarding an item I had ordered. I did this and all was good. I waited..... waited..... waited for the… Read more

shipping notification. Contacting them is an absolute nightmare and as I am in a rural remote location my phone service is not reliable. No Email address, No place to ask about an order... absolutely nothing. I finally found an email address not for orders, but hey anything was better than nothing. You can't tell them what the problem is and you receive a non replyable email telling you what your case number is? Case for what they don't even know what the issue is. Then nothing..... absolutely nothing....... no contact....... nothing? I have tried several avenues all with NO REPLY! I keep getting emails about my script on file and yet I haven't received the first one. It is now 16th June 2026 and I still have no order, perscription or items I now urgently require. They took my money and failed to deliver the goods? I am presuming my only option is ACCC if they won't speak to me? Never ever again will I be put in this position of such poor customer service and even poor supply of goods ordered and paid for weeks and weeks ago!

La Roche Posay Mela B3 Serum 50ml is on the massive 50% discount. However, there are no stocks in any store in my immediate 20km radius. We called to check with them. The staff kept telling us to order online as it is still available for sale while i'm writing this review. Things turned sour when we bought a gift card value just to purchase this… Read more

product todays morning. Received an email from them in the afternoon saying the product is out of stock and asked us to order something else up to the value or would refund the credit back to the gift card.

We just checked the website now and it is still available to order. Thats a fault advertisement. We dont want other product. And now we're struck with the gift card that we are not sure when we are going to use. We feel scammed to pay money for the gift card and there is no product to offer.

No more business with Chemist warehouse and will raise this with fair trading nsw.

I placed an order online to the value of $421.00 0nline11 days ago and I HAVE NOT YET RECEIVED IT. I called the customer service but they couldn't trace my parcel.

Very disappointed with my experience with Chemist Warehouse. I placed an order during the sale period, but my order was suddenly cancelled without any notification by email, SMS, or phone call. I only found out after checking my account and seeing the refund processed. By the time I realised, many of the sale prices had already gone back up,… Read more

meaning I could no longer repurchase the items at the advertised price. I contacted customer support, but they were not helpful and could not provide a proper explanation or solution.

I understand stock issues can happen, but cancelling customer orders without notice — especially during a sale — is extremely frustrating and poor customer service. Better communication and support for customers is needed.

Their online system is a nightmare. I have 6 scripts with them and they sent me a reminder to reorder. This has proved impossible as they say they need a script although they have them on their records. I have tried their helpline but no reply.

Chemist Warehouse NZ. Saw their promotion for fast and free shipping for fragrances online. I purchased two fragrances on the 30th April well ahead of mother's day. Got an email about sourcing one. The first arrived the following Tuesday but no sign of my mother's day perfume. No email no shipping. Tried to call 0800 to cancel so I could drive in… Read more

and purchase. No working phones lines, no email response. So I had to drive 30mins to purchase another. In-store have no power with online orders. Got the shipping email on Saturday. Completely missed the mother's day time frame.

Their promotion and promises are false. What was supposed to be free shipping will cost me at least 60 in fuel. Absolutely worst customer service EVER..non existing.

Who's going to reimburse my fuel when you failed to deliver the basic of promotion?See less

Fix your Aus Post shipping issue. I live at 16/16 of a street, and EVERY TIME you remove the unit number as a duplicate. You are the only online retailer that has this issue. This means my order is NEVER delivered. I usually have to drive to a LPO… Read more

somewhere in the supply chain to collect it after it's been RTS'd. I correctly enter my details each time, confirm it, and it's my billing address too. Each time I raise a ticket with customer service and so far, no one has ever responded to me. It's a joke. FIX THIS.

If I could leave a ZERO I would! [Name Removed] from HEAD OFFICE was so aggressively rude. I've NEVER experienced such POOR customer service. On 2 May I ordered my mother's day gift. I received an email that I couldn't respond to, nor could I get a response via email, but I received a case number. I called Friday morning 5th to advise I've… Read more

received a case number etc, but nothing further has happened. [Name Removed] was nothing short of rude and over spoke I welcome Chemist Warehouse to pull the recording. In the end I was so frustrated, it's not like there's only one store that can supply an order, yet NOBODY bothered to contact me in FIVE BUSINESS DAYS!!! Then for me to call and be (SO CALLED)greeted by this [Name Removed] is all so distasteful and unprofessional.

Ordered a considerable number of items approx 15 online. The next morning received an email saying order was cancelled with no explanation. Lodged an online enquiry with no response. Phoned and advised one item I ordered was not in stock so whole order was cancelled. Why does their website let you order items which aren't in stock and why can't the rest of your order be dispatched. Not wasting my time ordering online again.

I was charged for a click and collect order that was cancelled by Chemist Warehouse shortly after making the order and I was never refunded. I won't be using that system again.