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Chemist Warehouse Online Store

Chemist Warehouse Online Store

1.8 from 349 reviews · View Statistics

Reviews

  • Product Quality
    2.5 (155)
  • Return Claim MadeYes (45) · No (191)
  • Shipping
    2.1 (152)
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Don’t trust Chemist Warehouse fragrances

published

I purchased an expensive niche Parfum only to discover that the fragrance does not last and seems counterfeit.
After several calls and emails, including approaching NSW Fair Trading, Chemist Warehouse refuse to do anything. They don’t respond to emails either.
Don’t support this company. Better prices don’t always mean that the product is genuine.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes

Wrong item sent, was asked to send back at my expense!!

published

I ordered a few items, amongst them 2 items did not arrive and 1 item I didn’t order arrived. I contacted them via email and was asked to send the wrong item back at my expense!!

Incentivised ReviewNo
Return Claim MadeNo
Other Chemists

 
 

0.0
(1,234)
Simon C
Simon CPerth
  • 19 reviews
  • 4 likes

Don't buy online - you'll get products with short expiry dates

published

I ordered online 5 packs of health supplements and all of them had expiry dates below 3 months. One of them expires in 2 weeks.
Looks like Chemist Warehouse offloads such products to unsuspecting online customers. If I buy in other stores, the expiry date will be > 12 months.
When I complained, they said I'll need to talk to the store - the corporate office wants nothing to do with it.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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Romep
Romep
  • 4 reviews
  • 3 likes

Item collected but when I get home found it's been intentionally opened.

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Ozibuco
OzibucoHobart, TAS
  • 7 reviews
  • 4 likes

Harassed

published

Made online enquiry for price of an ointment
Found products cheaper on other sites despite advertised discount
No problem with that , however since the enquiry
have been bombarded with flashing ads
that just do not respond to requests to STOP SEEING THIS AD
Had to change browser from google
Footnote : Change of browser no help
Rarely disturbed by ads but this is saturation aggressive intrusion
AVOID ONLINE ENQUIRIES

Incentivised ReviewNo
Return Claim MadeNo
Ningyi S.
Ningyi S.Greater Melbourne (Outer), VIC

Worst ever company, you buy it, you live with it, no refund, no exchange

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
nevets989
nevets989Murrumbidgee Region, NSW
  • 9 reviews
  • 10 likes

Spammers

published
Incentivised ReviewNo
Return Claim MadeNo

Excellent Price and Service

published

I ordered a product that you can't get in the UK. It arrived in just a week, well packed, and the price was so good that it didn't cost me anymore than ordering the equivalent here. Will definitely use again.

Product Quality
Shipping
Other Chemists

 
 

0.0
(1,234)

Terrible service from their head office support staff

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Rita
RitaSydney, NSW

Online Shopping Warning!!!!

published
  • Thumbnail
Product Quality
Incentivised ReviewNo
Return Claim MadeYes

Sold a product they didn’t have and charged for it

published

I purchased a perfume online for $115. My order went through and I was given a tracking g number. My cc was also debited.
2 days after tracking my order it was still showing as “processing order”.
I re dived an email telling me they couldn’t fulfill the order. I complained to them as it was for a present - I ordered 100ml and suggested they provide 2 x50ml bottles for the same price.
Never heard back from them. I received a refit of my $115.
Goi g onto their website 5 days later they still are selling the perfume ( which they clearly don’t have).
Pretty shonky imo.

Incentivised ReviewNo
Return Claim MadeNo
Kelly2525
Kelly2525AU
  • 2 reviews

online order

published

Very poor customer service.
Did not receive my delivery, I chased up customer service who advised that I needed to keep chasing Aust post. I paid for the product and the delivery service of their choice and it is a month later and I have nothing.
Very poor, ripped off.

Product Quality
Shipping
Kylie B.
Kylie B.Sydney, NSW

Totally impressed

published

Orders are alway complete & delivered fast.
I recently had a skin reaction issue with a face cream I purchased (Dr Lewins), Chemist Warehouse were amazing when I enquired about return or exchanging (it was worth $60 so I was against losing this kind of money), they gave me a store credit voucher so I could pop online & buy different cream. I didn’t even have to return the horrible face cream (it ended up in the bin), ordered my new face cream & it arrived without delay a few days later. First issue ever with a product like this so it was the first time I had to seek help from their customer service, very impressed.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Stacey
StaceySouth East Queensland, QLD

14 days and counting

published

Ordered online March 31st. Still not shipment. Hell it hasn't even been lodged yet. Customer service is shocking first to say that there was delays now they just ghost and don't respond entirely. Meanwhile I'm down nearly $200 and nothing to show for it. Will file with bank to get my money back shortly as this is a joke. It feels like fraud.
Do not recommend buying from these guys atleast not their online website anyway. Very disappointing. If I could give it zero stars I would

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Other Chemists

 
 

0.0
(1,234)
Angela Harris
Angela Harris
  • 3 reviews
  • 4 likes

Item still not delivered 13 days after placing an order

published

Still not received my order 13 days and counting. Attempted to contact via their website to request help and only response was to send me a survey. Finally after 13 days I have called them on their 1300 number and was advised that they could not help and blamed Australia Post and told me I would have to chase it up with them. Fact the parcel was not even processed for 5 days. Don't buy online from these guys they don't care! And I was told that if I no longer wanted it I could return it at my own expense.

Product Quality
Shipping
Incentivised ReviewNo
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Questions & Answers

Shirley A.
Shirley A.asked
Chemist Warehouse Online Store

Details of urinal bottle

1 answer
Reviewer R.
Reviewer R.

What??

Simone W.
Simone W.asked
Chemist Warehouse Online Store

Hi i would like to change the colour of excellence loreal that i purchased yesterday. I would like to change colour 9 to colour 1
Thanks, [email address removed] unit 4/18 Lillimur rd Ormond
Thanks,
Please reply

1 answer
Wil
Wil

YOU NEED A MIRACLE - they have the worst online return policy!

Sunnie F.
Sunnie F.asked
Chemist Warehouse Online Store

Very bad experience.
I did not receive my parcel. Chemist warehouse insists on that parcel was delivered to me.
I lived at Wantirna, from tracking number it delivered to Wantirna South.
I will not shop online again.
Chemist warehouse is hopeless.
The customer service is the worst.

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Chemist Warehouse Online Store

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