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Chemist Warehouse Online Store

Chemist Warehouse Online Store

1.9 from 252 reviews

Reviews

1.9

253 reviews
5
(41)
4
(17)
3
(5)
2
(10)
1
(180)
  • Product Quality
    2.7 (110)
  • Return Claim MadeYes (25) · No (144)
  • Shipping
    2.2 (105)
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Skinman

SkinmanVictoria

Heaps of Orders missing!

published
Return Claim MadeNo

Bad experience with online order

published

Bad experience with online order
Bad experience with online order: got notification that one of my ordered products will be sent separately because not available at Albany warehouse. I received 5 different order numbers and 5 cancellations: In the end, the product, the main reason why I generated the order, was not available at all. The remaining items took 10 days to be delivered. An order from the States at the same time took only 6 days..

Return Claim MadeNo
Kim

Kim

  • 2 reviews
  • 2 likes

Please explain!!!

published

I purchased an online order all good. My issue is and I'm extremely angry about it, my order was sent to someone else in NSW, their address on the outside of the box but all of my details inside on the receipt,Name, Address and telephone number. A gentleman phoned me to tell me he had my order, I live in QLD. Poor form Chemist warehouse. I have raised a complaint online with you via email on the 17th August and again on the 24th August and also on the 13th September and NO-ONE gets back to you. I want an explanation as to how this happens. This gentlemen now knows my personal details. So very angry and So not happy. Will NEVER buy this way through them again.

Return Claim MadeNo
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Don't purchase online

published

Bought a large order online and didn't received any information for over 3 weeks. Tried to enquire numerous times and when they finally responded they said they couldn't do anything as I had to go to the store where I purchased. I told them I purchased online and never heard back from them. They didn't even address me by my name. Had to purchase the products elsewhere. Total waste of time and money.

Product Quality
Shipping
Return Claim MadeYes
Hasna Maroun

Hasna MarounGreater Melbourne (Inner), VIC

  • 6 reviews

Worst customer service

published

Both their online and instore customer service is horrible. Purchased a product online which we were not going to be able to use therefore wanting to exchange or refund instore and were advised we could not do so and had to return online at our own expense. As a frequent customer I will not be purchasing products from these guys any longer.

Product Quality
Shipping
Return Claim MadeYes
Helen

HelenGreater Melbourne (Inner), VIC

  • 3 reviews

No refund or exchange cannot believe it in this climate.

published

Purchased two magic retouch, same colour online as I’m trying to go out as little as possible. Tried it when arrived, wrong colour, went to my local, to take back and exchange the unused can. No refund no exchange send it back to online, couldn’t believe it. Nowhere on the page does it state this. No customer service shocking.

Product Quality
Return Claim MadeYes
PAUL

PAULGreater Melbourne (Outer), VIC

DO NOT BUY from these thieves

published

21 days and still no items, no refund, phone rings out everyday, absolute scammers, ACCC have been contacted and a charge back on my card had commenced. DO NOT BUY FROM THEM

Product Quality
Shipping
Return Claim MadeNo
John S

John SGreater Melbourne (Metropolitan), VIC

Don't order meds online if you need them quickly

published

I ordered crampeze forte online order was processed reasonably quickly 3 days, But delivery took a further 2 weeks to arrive in outer Melbourne suburbs. They use aus post who are so overwhelmed with covid stage 4 orders they cannot deliver in a timely manner. I had to buy elsewhere while I waited to arrive. I won't use chemist warehouse again

Product Quality
Shipping
Return Claim MadeNo
GSD Love

GSD LoveGreater Melbourne (Inner), VIC

  • 2 reviews
  • 3 likes

Perfume is useless, has very little scent. Would not recommend purchasing from here.

published

Purchased fragrance online last week, spent over $100, which is almost the same as bigger department stores. Product has virtually no scent. This would indicate product is a) old, b) has not been stored correctly or c) fake. I don't think it's a knock-off however. Packaging looks legit. I know the product well and have had it many times in the past, never from CW though. Would not recommend buying from here as they will make you jump through hoops to return it. Given the number of other poor CW perfume reviews detailing similar experiences, I am suprised the ACCC is not all over this.

Product Quality
Shipping
Return Claim MadeNo
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Drae

DraeSouth East Queensland, QLD

Worst online system ever took my funds and won't refund my order that I never received!

published

Terrible service! Can't reach anyone to talk to over the phone have to email, how ridiculous in this day and age
Bough stuff online through bpay, after trying to cancel they can't find my funds this has been taking over 2 months to resolve and now they told me to contact my bank, useless service!

Product Quality
Shipping
Return Claim MadeYes
Kevin Orchard

Kevin OrchardSydney, NSW

  • 3 reviews
  • 1 like

Clear Bait Advertising Online Shop

published

Did an order last week, didn't hear from them until overnight (comparing to other sites, super slow to process), and told me an item is out of stock. Checked the site this morning, the item is marked as in stock and $20 dearer - so they just didn't want to supply to me at their special price. Complaining to Fair Trading / ACCC as clearly bait advertising. Overall though, I have had a number of issues with CW over the years, just none that big a deal for me to care about, but this is something that is beyond the pale.

Product Quality
Shipping
Return Claim MadeNo
Jay

JayGreater Melbourne (Metropolitan), VIC

Do Not order anything from Chemist Warehouse Online

published

Do not order anything from online, better go to the shop and buy or else if you willing to wait about 20 days. Please read similar reviews below, about Chemist warehouse online order.

Item comes from another state in Australia.

Return Claim MadeNo
Mos

MosSydney Surrounds, NSW

  • 3 reviews

Can never get blackmores leutin caps from online when on special

published

Always trying to get blackmores leutin on special ,always out of stock.Can you put these on backorder.Everything else has always been available when ordering on line. Very satisfied with deliveries

Return Claim MadeNo
Mozzi Iwi

Mozzi IwiSydney, NSW

Superb!

published

Big shout out to your online delivery service team. Your products are great and competitively priced but your packaging and delivery service is of the highest standard and a cut above the rest. In a world where online shopping is now the norm, it's nice to be able to shop with confidence. Thank you and keep up the great work!

Product Quality
Shipping
Return Claim MadeNo
Lubica29

Lubica29Greater Melbourne (Metropolitan), VIC

  • 8 reviews
  • 5 likes

Reviewing packaging

published

I was pleasantly surprised when I received a bottle of cologne, which I ordered for my husband. Although I didn't receive a confimation email of my order, the package arrived almost on time (1 day late) which is a great outcome during Covid. The biggest surprise was the sustainable package materials used for safely wrapping the bottle of parfume. Perfect size box, nice and safe and all made of paper (I hope it's recycled). Thank you, Chemist Warehouse, for moving away from bubble wrap and tons of soft plastic. Your customers really appreciate it.

Product Quality
Shipping
Return Claim MadeNo
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Fera

FeraGreater Melbourne (Outer), VIC

  • 6 reviews
  • 4 likes

Helpful Customer Service Representative at Melbourne Head Office

published

I recently ordered some items online from Chemist Warehouse but they have been stuck in the Melbourne Facility (Australia Post) for more than a week now. Due to the importance of the items, the CS staff refunded my money as Australia Post is unable to provide the estimate date of when the items will be delivered. I found her very helpful and patient in accommodating my request/concerns.

Skiing1

Skiing1South East Queensland, QLD

  • 2 reviews

Could not supply much and one item missing.

published

Normally buy from local Chemist Warehouse and have been happy so I thought online delivery would be good too. Wrong! Placed a order and only around half the order could be supplied then when the order arrived a item was missing that I was charged for. Sent a email and never heard back. Delivery took ages as packed in Sydney. Never again.

Shipping
Return Claim MadeNo
Roly49

Roly49Greater Melbourne (Inner), VIC

  • 14 reviews
  • 12 likes

Products old and dried out

published

Twice in as many weeks I have purchased mascara from Chemist Warehouse. Both times it has been completely dried out and useless, which I couldn't know until I opened it at home. Who is in charge of product rotation in the warehouse? I hung on for 50 minutes to speak to someone then gave up.

Product Quality
Shipping
Return Claim MadeNo
Lydia

LydiaPerth, WA

  • 4 reviews
  • 3 likes

bad online service

published

Always buy from chemist warehouse but the online customer service is bad for many times I sent emails that has to be followed up because I did not get a response for more than two weeks. Recently bought baby snacks from Belmont store but once opened, saw a bit weird, it just expired. Contacted them via email and has been two weeks have not received any response back. The online customer service that I dealt with before was not friendly either. BAD ONLINE SErVICE!

Product Quality
Return Claim MadeNo
Ricky M.

Ricky M.Sydney, NSW

Not Worth the Effort !!

published

Tried to order from their online store but couldn't, so sent an email 2 weeks ago and still waiting for a reply. Will buy from Priceline Pharmacy from now on. Absolutely hopeless....

Product Quality
Shipping
Return Claim MadeNo
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Questions & Answers

Ang Denise

Ang Deniseasked

Chemist Warehouse Online Store

Hi do u do overseas delivery to Singapore? I am looking to buy Blackmore Sustained Release C and Cetaphil cream. And how much is the delivery cost? Thanks.

1 answer
I.P. Daily
I.P. Daily

Basic answers are in their website

Tootie M.

Tootie M.asked

Chemist Warehouse Online Store

Do you stock Burts Bees Body Lotion with Royal Jelly Please

4 answers
Tootie M.
Tootie M.

I just need to know if Chemist Warehouse stocks Burt's Bees Body Lotion with Royal Jelly.

Tootie M.
Tootie M.

This is no help at all. All I needed was YES or NO.

I.P. Daily
I.P. Daily

Then look it up on the website

The Kaiser

The Kaiserasked

Chemist Warehouse Online Store

Ordered Tiffany perfume online as am self isolating, the perfume is nothing like the Tiffany perfume I have previously bought from David Jones, is it real, is it old stock, it stinks like flyspray. Emailed them and received a curt reply that they have a large turnover etc etc. no recourse I paid $170 for this!

2 answers
I.P. Daily
I.P. Daily

Pity they don’t reply here

Jenna
Jenna

Chemist Warehouse refuses to exchange a product I bought. They are rude and unhelpful

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