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Chemist Warehouse Physical Store

Chemist Warehouse Physical Store

1.8 from 252 reviews

Reviews

1.8

252 reviews
5
(30)
4
(16)
3
(7)
2
(23)
1
(176)
  • Product Quality
    2.9 (178)
  • Return Claim MadeYes (31) · No (184)
  • Customer Service
    1.9 (213)
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Neve S

Neve S

  • 2 reviews

Never buying perfume from here again.

published

On two different occasions I purchased perfume from my local Chemist warehouse store. Both times the perfumes at first seemed ok but after only a few times use they both went off. I know not to keep them near sunlight etc & have never had problems with other perfumes purchased from Myers or David Jones. I recently heard that Chemist Warehouse buy bulk and leave them in Storage containers for a long period of time before selling to customers, therefore if they are exposed to sun, extreme heat or even past their use by date this could be the reason why their perfumes are not any good. Never again!!

Product Quality
Return Claim MadeNo
Dimi Giannopoulos

Dimi GiannopoulosSydney, NSW

  • 2 reviews

Beamish st campsie rude service

published

I went to the store n found staff n even the manager very very rude n believe they have no customer service skills at all I want be recommending this store to anyone

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBeamish st campsie
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Never go again!

published

Today I experienced a middle aged female worker treat me with no respect what so ever. I was oblivious to the fact that you weren’t allowed to test products anymore. She saw me and said “now you’re going to pay for it” in a rude tone giving me no other option and no way to explain myself. She was one of the rudest workers I’ve ever seen there and treated me in a way that a customer never should be treated. Highly recommend not going there!!!

The incident occurred at Chemist warehouse Bayside

The reviewer stated that an incentive was offered for this review

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Ritaki

RitakiGreater Melbourne (Inner), VIC

  • 3 reviews

Pathetic Customer Service

published

On Purchasing Oral b Toothbrush online from chemist warehouse would run flat i three days ,went to my local store to exchange with receipt told it needed to be investigated in all my life all goods that are faulty would automatically receive REFUND or exchange ,alas not at this organization left it on counter and walked out in disgust. The Pharmasit parting words have a nice day, yeah sure what a way to start your day. Be very wary when doing any shopping from them never again left a bad taste in my mouth

Store LocationOnline
Alex C

Alex CGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Consistently False Advertising.

published

Marketing practices of Chemist Warehouse is nothing but misleading advertising. Items advertised as half price can often cost more than full-priced items elsewhere.
Specifically, all Chemist Warehouse sale prices are a % off the Recommended Retail Price (RRP). However, they usually apply to their own brands or brands sold exclusive through Chemist Warehouse. So the manufactureres appoint a RRP that is outrageously expensive and in no way represents the true value of the goods (i.e. never sold at that price). And then Chemist Warehouse makes it half price, but the reality is that you are still paying too much.
Shop elsewhere.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationInstore and Online
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Rude customer service_chemist warehouse port adelaide

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationPort adeliade
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Susan

SusanSouth East Queensland, QLD

  • 6 reviews

Do Not Buy Softmed N95 Face Masks (If you wear glasses)

published

I bought & paid for the masks online with paypal to collect at the Burleigh Waters store. I then went into the ladies to see how they fit. Straight away my glasses fogged up & I couldn't see. Took them back & was told by an employee & the manageress, that they could not refund my $19.99 (for 3 masks) because they were not in saleable condition. They would not even give me a note to say I had returned them & fobbed me off with a phone no. for their customer service. So, I basically threw $20 in the bin. Never buy anything that you may need to take back - you will never get a refund.

Product Quality
Geertje

GeertjeAU

  • 15 reviews

Quite often the specials are not applied when paying

published

Quite often the specials are not applied when paying. Today was an example: I bought 2 Biore products which were on special 2 for $8.00 However, at the checkout I was charged for the full price of Over 7 dollars each. I also bought Lavender oil that was on special. Again, I was charged the full price. I saw this when I checked my receipt, went back to the store and got $9.00 back. However, no compensation for the mistake and my wasted time and effort due to needing to come back. This has happened more often. Please check you receipt while you are in the store! Also the online website often does not give you the specials either. The girl at the counter checked my items and they were not shown as on special on the website. Buyer beware!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWest Ipswich and also Ipswich South Street Chemist warehouse
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Laura

LauraPerth, WA

  • 3 reviews

Lots of baby products are almost out of date and off... Very disappointing ....

published

I’ve bought X2 baby food products from there now, they have been on sale- but no wonder as they are off! Almost out of date but you don’t really think to look at that when buying you just assume they will be OK... Not good enough at all... should be reported as this is a health and safety issue ...

Customer Service
Product Quality
Return Claim MadeNo
Store LocationInnalloo
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Madam O

Madam O

  • 2 reviews

They don’t publish negative reviews

published

After making a large purchase from chemist warehouse (over $200 worth) they sent me an email asking me for a review. I went into great detail about how unimpressed I was. That was about a month ago, and I still can’t see my review on their website. I was always suspicious of their so-called product reviews because they are always written by people with broken English. It’s clear that they are very selective about which reviews they show and don’t show. I won’t trust their reviews again.

Customer Service
Return Claim MadeNo
Store LocationWaverley, Vic
randeazza

randeazza

  • 3 reviews

Helpful and took great measures for covid

published

I found my local chemist warehouse was super helpful in achieving not only my prescriptions being in stock all the time but also having plenty of baby products available when I could not get them from my local supermarket

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCaroline springs
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gregy21a

gregy21aFar North Queensland, QLD

  • 5 reviews

Return Policy as shown on Website not followed at Bentley Park Store in Queensland

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationBentley Park Cairns
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Raghu

RaghuSydney, NSW

  • 7 reviews

Good price and returns policy

published

Good customer service. I regularly find them to have best pricing for regular medicines. Also I could return the medicine without any hassle when my GP decided to change medicine midway and they promptly refunded money back to my credit card.

Product Quality
Return Claim MadeNo
Store LocationHurstville
Grace

GraceGreater Melbourne (Outer), VIC

  • 5 reviews

good product

published

I was impressed with the number of pregnancy tests available. Due to an unfortunate night, I had to get a test done myself. Thankfully your product showed that I wasn't pregnant.

Unfortunately, in times of great need, the line for the register was too long. I had to wait at least 10 mins to be served.

Great store, however, the wait time needs to be improved to keep customers happy.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBaxter
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Unhappy customer

Unhappy customerSydney, NSW

1 hour wait for prescription

published

Leichhardt store 1 hour wait for the prescription would recommend to stay away unless you have plenty of spare time nothing good to say about this organisation other than parking

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Prozac100mg

Prozac100mgSouth East Queensland, QLD

  • 2 reviews

Not recommended, am happy to pay a couple of extra dollars and shop elsewhere.

published

Pharmacist and staff at the Bald Hills store are rude and speak down to customers.
Signs on vitamins are misleading and if your not careful you will end up paying more.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBald Hills
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very poor customer service

published

i went to the store with my son this evening to get some gel,
i ask the one of the girl was working along the aile,
excume could i ask something? she goes yes, adn i say could you please tell me where can i get DP for horse and dog? she goes what is that ? ask me back,
she speak so loud,i was shock,i was lucky that one of the lady was working along the aile said to her, dp is a rub gel that lady said to her,and she goes oh i didnt know that, my son study medical, he say to me how did she get the job here?at the chemist store? very poor customer service, doesnt know how to talk to customers

Customer Service
Product Quality
Return Claim MadeNo
Store Locationnarre warren vic 3805
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Prabir777

Prabir777Sydney, NSW

  • 2 reviews

Taking advantage of Covid situation

published

I bought one Centrum Vitamin Tablets for my wife from Turramurra NSW store. I had to take it back after one day and requested for refund or store credit as my wife couldn't take it. The product was not opened at all even touched and was not a freeze item. Store replied that it's not possible as it had to be within 24 hours as it's consumable item and Covid time and declined checking with manager. What a funny logic! Does it need 24 hours for spreading Covid? I rang store, sent email to store but no reply, no action. What would you call this kind of attitude?

Customer Service
Product Quality
Return Claim MadeYes
Store LocationTurramurra NSW
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Lee

LeeGreater Melbourne (Outer), VIC

  • 5 reviews

Constantly out of stock

published

Is a good chemist, but I have noticed they in the last 6 months, it can be hard to find some items because they are out of stock. Fix this issue and I will update my review to a 5 star rating.

Return Claim MadeNo
Deb

DebRichmond-Tweed, NSW

  • 4 reviews

Yet again no sale stock.

published

Saw catalogue, went on day 1 for sale item , none there. The cashier checked stock and none ordered IN the last month, and none in future orders even though on first page on catalogue. This has happened on several occasions at the Coolangatta store, either poorly run by manager or Head office. Would not recommend them to anyone.

Customer Service
Product Quality
Return Claim MadeNo
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Questions & Answers

MAL-L

MAL-Lasked

Chemist Warehouse Physical Store

how much salt, sugar is in sustagen hospital

1 answer
I.P. Daily
I.P. Daily

Details are on the container

Suzanne W.

Suzanne W.asked

Chemist Warehouse Physical Store

My daughter was given perfume bought from chemist warehouse lilydale vic for christmas. She hasn't opened it as any perfume with rose gives her a violent headache.
She took it back and explained the situation but they refused to let her return it. Even stating that the weather has been hot which could have damaged it?
Don't these big companys have any compassion? Is this fair? It is one of the more expensive perfumes........
Thanks and any advice would be appreciated....sue.

2 answers
Fired Up
Fired Up

Why not simply read their returns policy and action as appropriate

Bent O.
Bent O.

It would be a great gift for a friend

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