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Chemist Warehouse Physical Store

Chemist Warehouse Physical Store

1.8 from 202 reviews

Reviews

(25)
(13)
(4)
(19)
(141)
  • Product Quality
    3.0 (136)
  • Return Claim MadeYes (27) · No (147)
  • Customer Service
    2.0 (169)

Reviewer Photos & Videos

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Asmol Prescription

published

For many years I have been getting Asmol on prescription from Chemist Warehouse, they always come as 2 units each time. As I am on a Government Pension I receive the 2 for $5.60. Yesterday I was given 1 unit on my prescription as they were limiting each customer, I do not mind the limiting but the cost is still the same ($5.60) - good for Chemist Warehouse 100% extra profit.

Return Claim MadeNo
Store LocationBlacktown
Emil L.

Emil L.Greater Melbourne (Outer), VIC

  • 2 reviews

Incompetent

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationChemist Warehouse Lower Plenty
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David

DavidSydney, NSW

  • 20 reviews
  • 2 likes

Most annoying hold music in the world

published

Their hold music is enough to drive you mad. They need to sort it out and get their marketing department in line! Other than that, good store and products but this hold music has destroyed me.

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jos.johnson.14

jos.johnson.14South East Queensland, QLD

Help in difficult times

published

Passing through on way home from Doctor's visit, thought i'd call in and get the last script filled for Crestor & Micardis. Walked around shop for 5 minutes and was called over by the pharmacist and told that as i had obtained the meds only 10 days ago he couldn't fill it until it was 20 days after the last one. I'm 77 and since there's a pandemic on am trying to stay at home as who knows in 10 days time i may not feel like going out again. Surely a bit of leeway/compassion could have been shown. I'm over Chemist Warehouse.

Return Claim MadeNo
Store LocationMt Cotton
Neb-Maat-Re

Neb-Maat-ReAU

  • 36 reviews

Poor advice, poor customer service - Polaris (Bundoora) Victoria

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationPolaris shopping centre, Bundoora, Victoria
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Kita S.

Kita S.Perth, WA

  • 2 reviews

Huge range at great prices

published

Chemist warehouse is always my go to for any chemist needs. They are usually the cheapest and have a great range of products. I generally do some research of the products on their website first though if looking for a supplement as having them sorted by brand in store can be frustrating, but online I can type in 'magnesium' for example and compare the products that come up and make a decision much easier before going in to the store.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationFremantle, Cottesloe
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Refused return of medication which was opened when bought

published

I purchased two bottles of baby panadol from Chemist Warehouse Clovelly Park. When I left the store, one of them was clearly opened on the inside and leaked everywhere. When I returned to the store with my receipt and the bottle (which was shrink wrapped but leaking!), the pharmacist was incredibly rude, refused to exchange or return my money and even suggested he should check the security footage to see if I had done it.

Selling medication which is opened must be against regulation and not offering an exchange when a product is clearly unusable is unacceptable. I left the package with the pharmacist to report to Panadol in case there is a safety issue with the supply but I have no confidence he will do this.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationClovelly Park
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Mark

MarkSydney, NSW

Always check your receipt, sometimes they scan some items twice

published

Today I did buy 2 bottles of nurofen for my kids, after I went home my wife did check the receipt and found they charge us for 3 bottles.
I went again to them to ask for refund and I told them to check the camera to confirm what I’m saying, They checked the camera and found what I said. They are so silly not even to show respect and say sorry about what happened.

Customer Service
Product Quality
Marci

MarciSydney, Australia

  • 22 reviews
  • 1 like
  • Verified customer

Brookvale car park always full with Empty store - stopped stocking popular items

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrookvale
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HB

HBMelbourne

  • 5 reviews

Bad Management

published
Customer Service
Return Claim MadeNo
Monica

MonicaMelbourne

  • 13 reviews

Chemist WH Altona North Dodgy Pharmacist

published
Customer Service
Return Claim MadeNo
Store LocationChemist Warehouse Altona North
Mack

MackPerth, WA

  • 2 reviews

Really quick and simple to find what you need

published

Quickly walked into store and was able to locate what I required. The service at the check out was friendly and speedy, the store was clean and efficient.. I purchased Swisse and it’s a great product

Customer Service
Product Quality
Return Claim MadeNo
Store LocationShop 7 lower Bourke street. Melbourne
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Amy

Amy

  • 13 reviews

Security guards treat you like thiefs

published

I carry my own hand sanitizer, lipgloss , panadol, pads and sunscreen etc in a small pouch in my handbag regularly (like any other women) and was at the chemist warehouse at Chadstone to collect my medications. I do this every few days so they definitely know who I am. The Indian security guard demanded to check my bag , pulling out all of my own used items and asked where I purchased them from and if I stole them. I shouldn’t have to be treated like a thief for half used products that I purchased previously and have not stolen. This is embarrassing and bad customer service. I now have to go to the store after shopping and leave my bag in the car and just take my keys and wallet otherwise I’ll be treated like a thief.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationChadstone
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1 comment
Amy
Amy
Dave B.

Dave B.Metropolitan Adelaide, SA

  • 4 reviews

Made to feel like a thief

published

My biggest gripe with this shop is the security guard posted at the entrance/exit. Most of the time they are surly looking men, who more resemble a bouncer at a night club at 2am in the morning rather than normal people who greet the customers with a happy disposition, after all they are paying your wages!
Then on the way out you are scowled at and have to open any bags you are carrying to prove you haven't stolen anything, I find this offensive.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMunno para SA
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Mel

MelGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Chemist warehouse chadstone

published

I don’t know what it is about chemist warehouse chadstone but on two recent occasions I have been given the third degree when leaving the store. The first was when security sent me back to the checkout to get a receipt for the goods I had just paid for in front of him and the second time the guard started questioning items on my babies pram. I can understand trying to prevent people stealing but that doesn’t mean you treat everyone like a thief. I’ve never had a problem at any of their other stores but I can safely say I won’t be shopping at any chemist warehouse store moving forward.

Customer Service
Return Claim MadeNo
Store LocationChemist warehouse Chadstone
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Annad

AnnadAdelaide

  • 3 reviews

Never have prescriptions in stock

published

Time and time again this place does not have prescriptions that I need are they a pharmacy or just a cheap place to shop for non necessities?? What is your true calling?

Customer Service
Return Claim MadeNo
Store LocationKilburn
RB7

RB7Sydney, NSW

  • 3 reviews

Arrogant chemist with attitude problem

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationChemist warehouse Parramatta, 202 to 214 Church St, Parramatta NSW 2150
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Brooklyn

BrooklynSouth East Queensland, QLD

  • 5 reviews

. Extremely great customer service

published

Toys of products was so large and extensive I highly recommend this store to anybody it was my favourite store. For my products from out of all sorted I have been to

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAnnerley
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Ji K.

Ji K.Sydney, NSW

  • 2 reviews

Happy to shop

published

I always go there to get health food& medicine. It's the cheapest i can get in city! However this store is very busy all the time. Most of health food are half price and medicine is also reasonable price.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHaymarket(central)
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The reviewer stated that an incentive was offered for this review

Greg

Gregbrisbane

  • 6 reviews
  • Verified customer

No Customer Service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationChemist Warehouse Mt Gravatt Homemaker Centre 4122
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Questions & Answers

Suzanne W.

Suzanne W.asked

My daughter was given perfume bought from chemist warehouse lilydale vic for christmas. She hasn't opened it as any perfume with rose gives her a violent headache.
She took it back and explained the situation but they refused to let her return it. Even stating that the weather has been hot which could have damaged it?
Don't these big companys have any compassion? Is this fair? It is one of the more expensive perfumes........
Thanks and any advice would be appreciated....sue.

2 answers
Fired Up
Fired Up

Why not simply read their returns policy and action as appropriate

Bent O.
Bent O.

It would be a great gift for a friend

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