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SHOCKING CUSTOMER SERVICE
Went to shop a men’s perfume (Hermes) at chemist warehouse Munnopara shopping centre SA. I asked the woman at the counter if I could have one and turned around to show it to my husband. The woman literally cut my head off saying it’s a very expensive 100$ perfume and I was not allowed to take it anywhere within the shop. I immediately returned it back to her saying I will not tolerate to be treated like a thief for a piece of bottle of perfume. By the way I am a diamond dealer and each piece of diamond I sell is usually around 10000$? For 100$...she was so aggressive, wonder what she would have done for 10000 . Bottomline I walked out of the shop without buying anything, you can keep your extremely expensive perfume locked up “safe” for rest of your life .
Value for money and a bargain price.
The Sydney Olympic Park store is spaced out and easy to navigate. While, the Paramatta store is very congested and hard to get assistance in locating an item.
A warning for customers to check the dates on Click and Collect orders. This store is notorious for packaging almost expired products, especially vitamins and making the customer return to exchange if we don’t remember to check before we leave. The Bankstown store just now refused to refund a bottle of 180 vitamins that expire in 3 weeks as the item was on sale. So annoying! Will take it up with Fair Trading.
Rude short girl with glasses and fringe
I was very angry going into your chemist warehouse Morley coventry villlage store as I approached one of your staff and it was such a big deal me asking for help won’t be coming back there for sure
Caloundra store, 6years of bad customer service, over charge or double charging at the cash register, with nil apologies when you catch them out. Shame on me, for continuing to return!!
I’ll start price matching with another chemist, who provides better customer service
I'm surprised you're still in business
To be honest, I am very surprised Chemist Warehouse stores are still operating. The initial unfriendly service makes me want to avoid these storse at any cost regardless of their prices.
My main annoyance is the bag check. There are a few businesses in Aus that still do that - ALDI, Kinokuniya and Chemist Warehouse. I personally avoid all 3. I can't believe that instead of installing cameras and protective equipment you ask your security guars to look inside people's bags, regardless of whether they saw them doing something naughty or no. I u...nderstand that shoplifting is still present, but instead of being annoying and giving your customers the attitude from the very beginning of their shopping trip - ''oh we know you are going to steal something'', you could actually do SOMETHING to protect your business. I walked in a Chemist Warehouse in Sydney CBD and legit spent less than 2 minutes there - they didn't have the thing that I wanted. I had a backpack on my back that I didn't even touch, let alone took off while I was in store. I didn't touch a single thing in store because they didn't have what I wanted. And still, when exiting was asked to take off the backpack and show it to the unfriendly looking but ''power empowered'' security guard? The only power in his/her life is to ask people to open their bags? I can surely show you the contents of my backpack - wanna see a female pad? But sooner or later you will have to change it. This negative attitude and bias, both, are annoying. I've never ever ever had stolen anything in my life - and I get THAT sort of a treatment. Like many other customers of yours. That's the main reason why I will not come back to Chemist Warehouse again. Apart from that, stores are usually cramped and uncomfortable to shop at. I honestly don't get it how you are still open.
BEWARE they will not honour advertising
Asked staff to pricematch item with supermarket which they very reluctantly did. I then questioned them about the pricematch with the extra 10% off as advertised. Manager said if item is at cost they would not do that. I left store, looked up website. Unsurprisingly no mention of that. Went back to store again. Showed them their terms and conditions. Irate, rude Manager's story changed again to item was on promotion. I checked the price tag - it wasn't. In conclusion, Manager lied twice and would not honour their own terms and conditions. Wrote...to their customer service email a week ago but have been ignored. The 10% amounted to 80 cents which they were obviously prepared to lose a $100+ a month customer over. Good luck with the share float. Sure the shareholders will have something to say about their attitude.
Extremely long wait-time & less than average customer service.
It took very long to get prescribed medicines. Staff suggested to leave repeat prescription with them, they will remind me via SMS about repeat and just respond YES and medicines will be ready for collection. Repeat took even longer than first time. Terrible experience. Will not go to Sunnybank branch again.
Exceptional customer service each and every time
I love the service at Chemist Warehouse. Not only do they offer great prices, you can always find someone who can help you. It's just a flawless customer experience. The store that I go to the most is the Castle Hill store and I can't say enough about their great customer service. It's always a pleasure to shop there.
No stars.waited 45 minutes for prescription.never get prescription from there again
45 minute wait for prescription will not waste my time.will go some ware else .3people working behind counter 3 prescription dispensed in 45 minutes of my time.5 people waiting all complaining
Bad experience and waste of money!
I am not satisfied with my purchase! Their fragrances are not genuine. Most of them very close to the end of their shelf life. I wasted my $190 for their 50ml bottle of Dior"Joy" which doesn't have any smell at all. Their policy says 'no refund or exchange for fragrances' which is very handy for them to sell fake perfumes with no consequences. This is a Chemist Warehouse in Botany, Auckland, NZ. I will never be back there again!
Flu shot sickness
I had the flu shot at chemist warehouse Gisborne 5 d ago. I've had it before and no problems.
Day after I came down with the full blown flu and my family members are also affected. We had to get COVID tests. Now into 5d and worst flu I have ever had
They have no conscience - treat customers like crap and people should consider going back to smaller businesses
Until early last year I lived in Hawthorn for nearly ten years and shopped almost weekly at the Chemist Warehouse on Glenferrie Rd. One time I went into the store and asked the pharmacists to certify copied documents and I was given this story about how busy they are and I would have to wait 15 minutes for the certification so I can back another time. My wife and I probably spent $10 to $11k during the ten years within Chemist Warehourse Hawthorn because we buy so many supplements and the like
Early last year I moved to Rosanna and my wife a...nd I have been using the Chemist Warehouse store weekly since that time. We live a couple hundred metres from the Rosanna store. A week or so ago my wife went to certify documents for the both of us and she was told it would take 15 minutes to certify documents. We came back hours later and she was told the same thing. At this point I became upset given we have been loyal customers of Chemist Warehouse for so many years. I was waiting in the car when my wife was told she would have to wait another 15 minutes and given how I was feeling I went into the store to speak to the pharmacist. I asked them how they could treat loyal customers with such disregard and I was given a nonsense response about how they prioritise health care and the process for certifying document was to make an appointment with a justice of the peace within a police station. I told the pharmacist that was nonsense and the process for certifying documents was to see one of the occupations on the list, and many people for my entire life (nearly fifty years) have been going to their local chemist. I told the pharmacist that Chemist Warehouse were treating their loyal customers very poorly and that they have run all the local shops into the ground and now they were refusing to provide a service those chemists were providing to those same loyal and local customers.
Chemist warehouse Hervey Bay walked in today got told I can’t because I don’t have a mask ,which I didn’t know because I don’t watch the news .But I was then told I can enter to buy a box of 50!!! masks and pay for it at the counter ??? how does that make sense, I can’t come in but I CAN come in to BUY a box of 50 masks,Do you see the stupidity of Chemist Warehouse￼￼.
Purchased perfume as a gift from chemist warehouse. I attended a store close to work. When the perfume was opened the nozzle was broken, faulty and would not spray. I returned the goods three weeks after purchase with the receipt and showed the store the faulty item. The store refused to exchange even through they had sold a faulty item, the excuse given for refusing exchange was that they only exchange within 7 days even for faulty items. This took place during the pandemic and the Devastating local floods with no care to the fact that it was impossible to reach the store from my address and return. The service was appalling.
Excellent Customer Service - Staff - Silvia
Enjoyed a very pleasant experience at the Melbourne store. Silvia took initiative to assist me with my questions, provided relevant product knowledge and was very warm and personable - thank you very much, Silvia! Happy customer!
Over charged and poor service
I have been getting charged double my prescription price for 2 years. They lie to you over the phone when you ask them about things. Gabba chemist warehouse is the worst one.
Terrible customer service
My wife and I have been going to this Chemist Warehouse for over 10 years. Not once have we ever had a bad experience. Today we went in at around 515pm.... Not 30 seconds later a young blonde girl at the checkouts looked over at my wife and yelled 'PLEASE DO NOT OPEN THE PRODUCTS'. I looked at her in disbelief and said what are you talking about, we haven't opened anything? My wife is looking at nail polishes...... She just huffed, gave us a dirty look and rolled her eyes. Meanwhile me wife is in tears at being embarrassed and accused of something she did not do. We will never return. This was Chemist Warehouse in Lavington NSW.
Could be better could be worse
Very friendly staff working under pressure. They don’t make returns particularly easy but they do try.
Mixed feelings about the place
- Chemist Warehouse Physical Store
Refund policy stinks
Purchased hair dye for my daughter. Of course the colour was incorrect. Finally went back 4 weeks later and told the refund was only good for 7 days. The person in charge was quite rude and would not give me a credit docket either . I will never shop at there Bankstown outlet again.
Questions & Answers
My daughter was given perfume bought from chemist warehouse lilydale vic for christmas. She hasn't opened it as any perfume with rose gives her a violent headache.
She took it back and explained the situation but they refused to let her return it. Even stating that the weather has been hot which could have damaged it?
Don't these big companys have any compassion? Is this fair? It is one of the more expensive perfumes........
Thanks and any advice would be appreciated....sue.
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