Reviewer Photos & Videos
I went into chemist warehouse to have my statutory declaration authorised by a witness. I waited for atleast 30 minutes before my name was called. Everyone found me there and left me there for 30 minutes, they all got what they were looking for and the pharmacist attended to them but not me. When it was my turn the pharmacist by the name of JA YOON CHOI accused me of stealing a pen which she later found from her co worker, i asked her why she didnt believe i put the pen back but she did not respond.
Positive- prices competitive
Negative- do not enforce social distancing, return policy is only 7 days with no exception (although not advertised or advised anywhere including on receipts) unclean (boxes messily thrown across the floor) with no care for customers requiring special access and customer service is non existent. Will be going back to supporting local pharmacies where possible and not this big chain that is more concerned with the bottom dollar as opposed to customer service and concern.
Hugo Boss Reverse cologne
They have zip payments online but not instore. Instore they have an asian paying app for payments and only asians can use it. Im sorry 2020 catch up! Lost that sale to another store. $96 that you guys could have had if you doubt with yr backwards paying system. Do better!
Treat Every Customer Like Thief
Honestly this is the worst shop I’ve ever seen in the world. Some so-called security guy standing there and screening customer’s bag upon exit as if they stole something? And asking the customer ‘only this?’ after seeing the receipt? Come on it’s 21st century, use some anti-theft technology!
Phone prescription order not processed.
I rang Turramurra Chemist Warehouse before noon, and asked them to prepare three different repeat prescriptions which they had on file. I identified myself and a pharmacist was able to identify the required tablets. Arriving after three, I asked my wife to pick them up as parking was a problem. She was told that they had no order and was spoken down to, and had to join the queue, with no apology offered.
I will never return to the north mackay store again. They wrongly packed prescriptions. When I complained the lady put her head to one side and said “well I am sorry” she did not care in the least. I sent the company a formal complaint and I have never heard from them.
FAULTY SURGICAL FACE MASKS
The strap has come off every Softmed Surgical Face mask that I have removed from a new packet purchased from Chemist warehouse.
I understand one mask could be faulty but each one in the packet.
I returned the faulty masks, but Chemist Warehouse Oakleigh would not refund the faulty product.
I also submitted my complaint to Head Office and have had no reply.
The customer service and care factor is extremely low.
I have to say that this is not the first time that Chemist warehouse has sold a faulty product.
In addition, they struggle to refund, even when it is absolutely clear the product is faulty.
I will be shopping at another Chemist as this one does not value customers.
New Rooty Hill Store with terrible staff
This store in Rooty Hill is transitioning to CHEMIST Warehouse. They should train their staff better. This male staff behind the counter, Mila, or something, just tried to replace a medicine on my wife's script without telling me, AFTER I already said NO when he asked if I would accept a replacement brand because "they are made by the same company". If a customer says no generic or no replacements, NO means NO. Whatever is on the script, that's what you give. If you don't have it, then you don't! It's not your decision to make changes! Doesn't make a difference if YOU think it's the same, the customer has the final say! Even kept talking loud insisting it's the same after I cancelled the order and the manager returned the script! Wow!
- Chemist Warehouse Physical Store
- Verified customer
Cheap and Cheerful
I've had some serious back pain lately, and needed prescription meds.....my local chemist filled my scripts (2) for $46.35......I had to go again a few days later and another $44.26.
After a week, pain still there, but was able to get to Chemist Warehouse......same meds $11.59.
I've been back to Chemist Warehouse two more times over the past week, and each time my scripts have been at least $30 less than my local, and this was getting stronger meds....
I'm not yet 65, but Chemist Warehouse is treating me fairly every time, and not like a cash cow.
What a waste of space!
Absolutely bloody difficult to negotiate to the back of the store. All the aisle were blocked with towers
of goods I have to negotiate in my wheelchair.
the first two people I asked did not know what Mechurochrome was the pharmacist found it..
at the checkout a lady in the store helped it was $4.52.
I got an absolutely useless receipt 14 and a half inches long.
I am glad I only go there once a year.
What a waste of space...
Being accused for a product I’ve never received, terrible customer service at Chatswood store
Horrible instore customer service... I was accused for a product ( proscription medicine / pill ) I never received February 2020. I was treated as a thief by a store manager & a staff at a counter at Chatswood store when I went back there September 2020. They even threatened by using words “Police & CCTV camera footage”...etc if I don’t pay for the product now ( They said they already called Police and sent CCTV footage to the Police already. I asked to see the footage but they didn’t have one as it is under police’s possession, their investiga...tion in progress....?! ) They mentioned that I was there in the store on 13 February 2020 in the footage but that’s it. It wouldn’t be actual footage of me stealing the product, it would be just me walking into the store and walking away without purchasing the product as it wasn’t my regular pill and costs extra. Therefore I left without purchasing the product they offered and went into another Chemist Wearhouse opposite to the store. ( Yes there are 2 same stores facing each other at Chatswood mall ) I then bought my regular pill with my prescription from other store !! They insisted me to pay for the product when I went back there September 2020 but I refused as I didn’t receive at that time back in February 2020. Because they mentioned “Police” or “ CCTV camera “ in front of other customers, I went home & back to the store twice on the same day to show my proof after gathering all my papers as evidences. I had a receipt from other store, claimed prescription paper from other store & my bank statement for the purchase from other store. The store manager didn’t take it seriously, no sense of sincere apologies after glancing my papers. She even tried to shift a game by stating that she never used a word of “thief” but she clearly mentioned that “You ( I ) walked away with the product without paying and Police is investigating with the CCTV camera footage. Police is going to deal with you ( me ) “ This is what she stated in public !! Not acceptable as it’s not true and totally destroyed my faith, pride and self-esteem :-(((( I felt so much stress and in tears for awhile after this incident.... I called customer centre on their website next day. An operator was quite understanding, listened to me well. However I’ve never heard from them since. Then I decided to write their review, wanted to rate “zero” but had to choose “ 1 “ I still believe I deserve formal apology from Chemist Wearhouse for my emotional distress being called as a thief and my time I spent to proof my innocence. Very disappointed and discussed with their customer service
The reviewer stated that an incentive was offered for this review
Disability discrimination campbellfield store
Went into campbellfield and was asked to step outside as I didn’t have a face covering. I explained I had a lawful medical exemption and told them it was stated on DHHS website that you can not refuse someone if they have a valid exemption. None the less after attempting to show the manager the website and my exemption I decided not to give them my business after being treated so poorly. Support your small local chemist, I haven’t had a problem there.
Class profiling and discrimination: Hold big business accountable !
I went in on my day off so I wasn't wearing business clothes, and I do have a few tattoos. When I asked for help with the fragrances behind the glass I was rudely directed towards the cheaper fragrances. I asked again a few more times and patiently waited while I watched three other customers get served who arrived after me. I alerted the pharmacist who eventually called a younger employee who was willing to serve me. However, it was quite a deplorable experience.
Would not let me shop without a mask - even thought I have an exemption!!
Would not let me shop without a mask - even though I have an exemption!! This has happened at the Mentone and Cheltenham store. My family and I are very upset. This is discrimination at its best!!
Will not honour price match
I went into chemist warehouse to price match an item at an amcal store. The price was the website and able to be purchased as a click and collect. When in store they also contacted store closest and confirmed it was in stock. This is dispite multiple amcal stores in my town. Anyway was in stock so didn't matter. But store would not price match because they say this price is online and not instore. Even though price was a click and collect price. Chemist warehouse spend millions on advertising on tv, catalogs and all over stores displaying the they will not be beaten and making people assume that they are the cheapest but when you find a competitor price they will not match or honour their policy based on my experience.
Refund and exchange policy
Hi CW Team..I purchased two products Lor/liftx3day and LorR/liftx3Serm which is around 60bucks..I went to swap them with same expensive product of upgraded brand but manager refused to swap them.Both products are in their original packaging and are with receipt.They are useless to me as it does not satisfy the purpose they have been bought for.It involves lot of my hard earned money..Could you pl let me know the process as it is stressing me out alot.Im frequent customer of CW.You should have some policy of refunding or exchanging as other organisations are providing to their consumers .
Got my brows on Maybelline!
What great products Maybelline have, and the range of brow make up has improved greatly. I bought Maybelline's Brow Extreme crayon pencil today for half price, and am loving it's smooth application.
The reviewer stated that an incentive was offered for this review
We ordered some medications on the phone for my wife. I also ordered some blood pressure tablets for myself. The person that answered the phone and that spoke to my wife was rude and while my wife was asking, how long it would have taken to get them ready, she just hung up the phone.
When I went to collect the medications, I was given my wife 's ones but I was told that I could not get mine because, I still had some left (I have 2 tablets left). We don' t leave in Mernda anymore and for 2 tablets I had to drive back in a couple of days.The wo...
Buyers Beware - Rosanna Chemist Warehouse does not refund or Exchange
I bought a Glucose monitor Thursday 1 October. I did not open the box as I realized I bought the incorrect item. Tuesday 7 October returned and explained. Perfectly packaged with receipt. I was told that under no circumstances would they refund or exchange. This not because of Covid19 but apparently at all times. Buyers need to be absolutely sure before they buy in this store
Is this? The best place to wait for a Ventolin request
very small waiting area, lack of attention and 5 minute wait for a Ventolin request during a quiet trading day. Expected better, but not today, should improve soon to help locals
Questions & Answers
how much salt, sugar is in sustagen hospital
My daughter was given perfume bought from chemist warehouse lilydale vic for christmas. She hasn't opened it as any perfume with rose gives her a violent headache.
She took it back and explained the situation but they refused to let her return it. Even stating that the weather has been hot which could have damaged it?
Don't these big companys have any compassion? Is this fair? It is one of the more expensive perfumes........
Thanks and any advice would be appreciated....sue.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.