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Chemist Warehouse Physical Store

Chemist Warehouse Physical Store

1.7 from 495 reviews · View Statistics
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Reviews

  • Product Quality
    2.7 (325)
  • Return Claim MadeYes (69) · No (344)
  • Customer Service
    1.7 (425)
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Reviewer Photos & Videos

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Sales person perfect

published

Very happy with the service we got
The young man was brilliant he knew his perfumes
He was a very manored young man

Product Quality
5/5
Customer Service
5/5
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Unbelievable saving

published

Very Satisfied product was amazing service amazing.. easy to find on store..
Found everything l wanted didn't need to go anywhere else

Product Quality
5/5
Customer Service
5/5
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The reviewer stated that an incentive was offered for this review

Cheap prices for vegan stuff

published

I get vegan vitamin D tablets there that I can't find at other chemists and they usually are on special
The chemist has vegan moisturizer and vegan clothes detergent and softener for cheap price
The staff usually are really nice to me and helpful

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
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Andrew Dumas
Andrew Dumas
  • 3 reviews
  • 2 likes

sefton park has terrible customer service

published

The workers at sefton park all seriously need some customer service training. The chemists make you wait a long time when picking up your script even after you ring the bell. And the new sales staff are really rude and unhelpful now. One wouldnt help out because she was too busy chatting to her friends.

Product Quality
1/5
Customer Service
1/5
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Chemists

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RPG1
RPG1 Greater Melbourne (Inner), VIC
  • 5 reviews

A CWH where you might catch a disease, while waiting, waiting and more waiting for your prescription to be filled!!!

published

Dirty unkept store, broom mop in full customer view in dispensary. Limited stock. Tacky “DO NOT” handwritten notices. Filthy floors.

Product Quality
1/5
Customer Service
1/5
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New store at Box Hill SC replacing MyChemist

published

Although bigger, the range seems smaller.
Hard to get someone to help.
However, your amazing Customer Service Person, Amanda, "appeared", just as I was about to give up on finding what I wanted. Amanda is the BEST customer service person EVER.

Product Quality
3/5
Customer Service
5/5
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Kevin
KevinGreater Melbourne (Inner), VIC

International Rat Test

published

The service for this test back to NEW ZEALAND was outstanding. Quick efficient and with good banter and Humour. Such a change in this day and age . Keep it up.

Product Quality
5/5
Customer Service
5/5
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Kam
KamSydney, NSW
  • 5 reviews

Flu Shots

published

Today went to Chemist Warehouse Westfield Hurstville to do my flu jab. The lady Amy Yun Yee Man was so professional in her job explaining the dosage and the expiry date of the vaccine. She opened up the needle and showing the vaccine bottle in front of me. She has a pleasant manner and a great customer service. Highly recommend to do flu/covid jabs with her.

Product Quality
5/5
Customer Service
5/5
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Steve
SteveBrisbane
  • 9 reviews
  • 4 likes

Mango Hill

published

The incompetent pharmacist at chemist warehouse mango hill screws up my prescriptions every time.
Missing three heart medications this time.
Complaining to chemist warehouse is pointless.
They do nothing.

Incentivised Review No
Return Claim MadeNo
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Deb F
Deb FGreater Melbourne (Inner), VIC

eScript failure

published

Emailed an eScript to be dispensed. Phoned and explained I needed the emailed eScript dispensed and that my partner would pick up the medication as I could not walk. Partner arrives at Cheltenham CW to be told no eScript here. I called and said the emailed eScript did not bounce and was received at 9.30 am. Pharmacist confirmed the eScript was not dispensed. I asked why not and was told it was missed. Pharmacist dispensed it and partner made another trip to pick up the medication. Inefficient and frustrating when told by pharmacy staff no eScript here.

Incentivised Review No
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Lili W.
Lili W.Sydney, NSW

The worst shopping experience I have had

published
Product Quality
1/5
Customer Service
1/5
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Fei Hong
Fei HongMelbourne City
  • 4 reviews
  • 4 likes

Bad service, condescending and terrible attitudes for a modern day corporate company

published
Product Quality
2/5
Customer Service
1/5
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Chemists

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KJL
KJLMetropolitan Adelaide, SA
  • 2 reviews

Very bad customer service

published

Staff with attitude very rude and not willing to assist customers, would not return to this store or recommend to others.

Product Quality
3/5
Customer Service
1/5
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TrevC
TrevCGreater Melbourne (Metropolitan), VIC
  • 6 reviews

No such thing as customer service

published

This is an organisation that is prepared to miss out on the sale of a $174 medical device because they have no ability to issue a Tax Invoice with a persons name on it. What kind of organisation in this day and age cannot issue a simple tax invoice. Their loss, I am sure others will be happy to do business. Last visit to a Chemist Warehouse for me.

Customer Service
1/5
Incentivised Review No
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EWC
EWCSydney, NSW

Worse than waiting at your local Municipal Council

published

The Turramurra store was once efficiently run. Now waiting time is 40 minutes from the time you walk in and walk out.

Product Quality
4/5
Customer Service
1/5
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Questions & Answers

MAL-L
MAL-Lasked
Chemist Warehouse Physical Store

how much salt, sugar is in sustagen hospital

No answers
Suzanne W.
Suzanne W.asked
Chemist Warehouse Physical Store

My daughter was given perfume bought from chemist warehouse lilydale vic for christmas. She hasn't opened it as any perfume with rose gives her a violent headache.
She took it back and explained the situation but they refused to let her return it. Even stating that the weather has been hot which could have damaged it?
Don't these big companys have any compassion? Is this fair? It is one of the more expensive perfumes........
Thanks and any advice would be appreciated....sue.

2 answers
Fired Up
Fired Up

Why not simply read their returns policy and action as appropriate

Bent O.
Bent O.

It would be a great gift for a friend

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Chemist Warehouse Physical Store

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