Cincotta Putting Diabetics Lives at Risk
On 24 July my blood sugar monitor stopped working so I bought a new Accu-Check blood sugar monitor from Cincotta. It has just stopped working (after less than 3 weeks) giving error- E9. I took it back to Indooroopilly store where I bought it. They said they knew their Accu-check blood sugar monitors had a problem because others had come back with the same problem. They refused to refund or return it or even to try or provide replacement battery. I pointed out that this was in clear breach of consumer law and was informed that the manager has de...cided they would do nothing. I pointed out I was a diabetic and they were putting my own and other diabetic lives at risk. They still refused to do anything. I advised them under consumer law it was clearly the retailer's responsibility. But they just said not we have been told by the manager to do nothing! I pointed out they should not be selling such a faulty or limited life product - they knew was having problems. But it was clear that they would continue with this unconscionable behaviour (all for the mightly dollar - quite lierally it may have been solved by trying a battery that would cost them less than $1). Naturally I will be taking all my scripts and other business elsewhere (how about you?) - we need to send a clear message that such irresponsible behaviour contrary to Australian consumer law is totally unacceptable.
Incompetent, are run like a corner store - no professionalism
There's a reason this chemist only has 9 FB subscribers - my local store at KILLARNEY VALE are utterly useless and the staff are totally incompetent. Firstly, phone is disconnected all morning, then when I finally get through it takes 10 minutes for them to check computer for stock. Repeat a dozen times product code from the website, confirm NAME of a common product available in most chemists and priceline, they confirm they don't have it in stock but can order it in overnight then order the wrong thing. Don't even bother to look and say they c...an't order it in. I know they didn't look because they didn't have enough time to look and a store further away said they could order it in. This store is so unprofessional - such a waste of time - stick with Chemist Outlet/Warehouse or frankly ANYONE but this dodgy store. They seriously have no professionalism, are lazy, don't care about customer service or consistency and when they make a mistake and inconvenience people they don't really seem to care. would not recommend to anyone.
Mt druit store nothing but crap liers, don't call if you want to know if they have something.
Don't ever go to mt Druitt Cincotta nothing but liers, I called them earlier on to see if they had a product on the shelves. They told me yes that they had heaps. Went in and they had only the bigger size. Gave me false information and couldn't even give me a discount on it for giving false information. So annoyed I wish I I didnt have to give a one star don't even deserve a one star in the first place your a crap store and I will never buy from you ever again even if your product is cheaper. I was going to go to priceline in Penrith to get it ...but called them to see if they had it and they told me they did. Now I have to travel to Penrith to get. Even other have complained about Cincotta pharmacy. Hope your store gets shut doesn't deserve to be open
Over priced item and decline to price match
Toady (17 Apr 19) I went to purchase a Zyrtec Eye drop , I used to get the cheapest price from Cincotta Merrylands , this is the first time I went to Cincotta Discount Chemists Penrith, 473 High Street, Penrith NSW 2750. But to my surprise I found the Price is $12.00 instead of Chemist warehouse price of $10.00; I asked for price matching but was declined, do you think I will visit again or request my friends to visit? Rather will visit next door to Chemist Ware House .
Husband ordered a medication we can only get from NSW, we are in VIC, was meant to be sent out on Friday, Monday when my husband has run out and needs it they call and say they are just sending it. Pathetic service and no regard for patients needs, absolutely dismal. Want to lift their game
I went in to ask the chemist about something and buy a medication cream
I was the only costumer i waited for like 5 minutes standing there was 3 staff standing doing things and then another costumer comes that costumer was served straight away although i had waited and i came first i was not happy at all i had to leave and I don’t recommend this to anyone it has never happened to me in any other chemist
I sent my husband to the DISCOUNT Cincotta Chemist Morayfield Rd. Morayfield Qld. To buy PANAMAX 100 tablet box which usually cost $2.00 @ box. My husband questioned the price & the staff member said its always been that price. I went on the Internet to check the price of PANAMAX at all the other local chemists & they were selling at $1.99 for a box of 100 tablets. This chemist has a neon flashing light under the word DISCOUNT facing the passing traffic on Morayfield Rd. I do feel now that this chemist is using false advertising methods. I p...honed the chemist later that day & was told my husband agreed to buying the PANAMAX at that price ( which he would he needed them ) & I felt it was our fault. I will definately not be going back there. They do say the best form of advertising is "word of mouth" so watch out Cincotta.
cincotta takeover of Bova in Caringbah is awful!!!
If not for 2 original staff members I'd never go to Cincotta chemist. Prices are double and triple other pharmacies in the area. Staff hired after takeover are rude, have no people skills and it's almost deliberate. I went because of good value a kind smile staff that knew my name and were friendly. I'm done. I see the rude guy in charge who once gave me anothers bag of drugs. His lack of kindness is affecting staff moral and it's not worth going to see 2 people I like who are stressed unhappy and this guy in charge is older he knows better but...100% does not care. I'm going to miss the one pharmacist and friendly staff member but the young unprofessional and beyond unfriendly rest of them? They have destroyed a business built on loyalty due to staff warmth and kindness. Now double prices and you don't get a thank you or hello from the head guy? It's wrong. I rang your head office to complain and nobody even answered the phone and you could not leave a message. Bye bye. You disrespect all of us and overcharge so there's no longer any point. Enough chemists in Caringbah and 17 years of loyalty Cincotta has killed. I won't shop there again. As I clearly do NOT matter and am not valued as a customer the guy in charge makes certain to ignore everyone and I'll not be disrespected each month by him. You lost a VERY loyal customer.
Misleading and not up to speed
Very disappointed with what Cincotta Chemist Merrylands has become. It used to be the top Chemist in the area; great customer service and honest feedback. Unfortunately it has lost all of that. Staff whom are careless when you make a complaint and only answer "will note down your feedback and improve our service". You order PBS medicine which they used to have in stock and they promise you a day so you give them your script and explain that it is for serious condition and must be taken daily so we cannot run out of it. But you call on the day t...hey promise and they keep transferring from one person to another and just say sorry you have to wait to another given day. They don't even attempt to check if any of their other branches have it. This is the third time in the space of 7 weeks and for different PBS medicine; its shocking!! No more Cincotta Merrylands!!!
Terrible customer service
I called the fivedock store yesterday.
I wanted to get a script filled.
To my surprise the staff member told me over the phone told me to go elsewhere, as there price is more expensive.
I am very disappointed, with the lack of service, I have been a regular customer at this pharmacy for many years.
After this experience I will never shop from Cincotta Chemist again.
I have shared this with all my family and friends.
I have now ordered my script from a competitor within your area.
Very dissatisfied customer.
The pharmacist is rude, assumptive and unhelpful - Blacktown Cincotta
The pharmacist decided what was best for me without asking who the medicine was for. Absolutely useless, unhelpful rude and arrogant person, not a professional at all.
As I had asked for a specific cough syrup, he started rambling on about the negatives of that cough syrup without providing me an alternative option or solution. and guess what - He did not even have that specific cough syrup available...
Cincotta Pharmacy tried to rip me off
I was offered a prescription by the doctor to which I handed it over to a staff at Cincotta Pharmacy after hours, and she had given me a much more expensive version of the product which was offered to me. There was a less expensive version in the store, and I had requested to purchase that one instead, but the pharmacist pushed the much more expensive product in my hand and literally forced me to buy it.
Nevertheless their slogan "we will never be beaten on price" is extremely faulty.
I went to Terry White and Priceline where I was helped by much more friendly and knowledgable staff who educated me on the product. While the pharmacist at Cincotta knew NOTHING about the product, or played stupid to rip me off.
Chemist are very selective in terms of helping people.
Cincotta has few untrained chemists and I hope they re-train them again in helping people with disability. Offer support not let them wait for nothing then let them leave the store wondering what to do next.
I went to Cincotta and ordered what was prescribed. There were only few of us less than 5 but there were like 5-6 chemist with same number of counter assistants but was doing their own thing. I understood that they were almost in the same excitement as I had as christmas was few hours away. But unlike them if I get too excited something...will happen and for the past few weeks I've been in and out of ED so my GP and speacilist decided to give my partner a training how to administer it while waiting for the ambulance - to save my life. I was patiently waiting, the assistant called me and asked me if my name is ***** which obviously not my name because I am a lady and the name he was telling is obviously a male's name and only stupid person will do that. Then I was called again, this time its the chemist asking me obvious questions which were already written in the presription letter. I was asked if I know how to administer it and I told him that its not me who will administer it but my partner because I am sure won't be aware of what's happening as I am ****** so I told him my disability. Then I was called the third time, asking me again if I know what the prescription is all about again, this time I felt I was being mocked or the chemist didn't know what was it all about. I told him what the med was all about and told him that I've been buying my other meds here and some of his colleagues surely know it and just check all my other prescription. And for the fourth time, when I thought everything was settled and I will have a chance to enjoy my holidays, the christmas occassion, gatherings and activities, the chemist called me and said "sorry, we don't have it!" So I started to raise my voice because they let me waited for more than 30 minutes, asked too many questions and no support was given. I was waiting for the chemist to say "but I can order that for you or "you can get that in another location" or something else. I didn't hear any. I went in front of their counter asking one of the chemist assistant to give me other copies of my prescription as I won't go back there anymore. They didn't bother to ask. Nobody bothered to ask at all why I was so irate. I was told before that never go to Cincotta as the place is not a good place for people who have disabilities as they will definitely let you feel that you're nothing. After that ordeal, I went to the nearest Chemist Warehouse and right then and there in 3 minutes the chemist was able to establish that I have a disability, that the one I was asking was for emergency purposes only but its out of stock. I was told that I can go to the nearest hospital and usually they have their own pharmacy and they will arrange as to where we can get it. She offered that if we like we they can order it for us but I have to leave the prescription but because I badly need that in case something happened to me its better to try and go to hospital pharmacies.
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