Technical errors with website
I tried to sign up for a credit card on my mobile and the website was saying to correct the errors highlighted in red, however nothing was highlighted in red. I then tried to sign up on a computer and the same problem occurred. I rung citibank and they said it would take 30 to 40 mins to sign up on the phone. I was not interested in this option as it was too time consuming.
Banking online and Mortgage products
I would give Citibank a ZERO if it was available. Disappointed at how bad the customer service is , 3 calls to get a mortgage statement and 2 months later still nothing when it was a 4 day wait. Their App is rubbish compared to other banks and there shop front single representative in the Sydney CBD is atrocious.
If I could give 0 stars I would.
Wow, what a very bad bank! The Internet Banking is horrible!!! You think a bank would invest in a good platform to use for Internet Banking but you can tell they just don't care about their customers. Their customer service is just as bad! I advise everyone to stay away from this bank. I found ING Direct to be 100 times better! I don't like the big 4 banks in Australia, they charge huge fees if you want to travel compare to ING they don't charge anything.
Excellent online and phone customer support. Live chat isn't a bot!
I've been with citibank for 7 years, but my account has been inactive for many, with me just logging on to check my funds were there occasionally having moved back to the UK. When I returned to Australia this meant I had a lot to sort out, and the online chat service were fantastic. And when there was something they couldn't fix online, they called me! Super helpful. Noticeably better than most customer service.
Unprofessional and incompetent. Avoid them at all costs!
I applied for a citibank credit card a few months ago. I had to endure 3 painful weeks of phone calls back and forth to their off shore call centre. The staff seem confused by even simple information, and had a great deal of trouble understanding and verifying my payslips. Finally they verified my income as $194K per annum, and established that I had little debt and considerable assets. Later that day I recieved an email telling me that I had been rejected for a credit card with the minimum credit limit. I can only assume that they are not inte...rested in people who are able to pay their bill every month, and instead find people who are more likely to become indebted more profitable. My previously good credit record will now be sullied with this rejection. My bad experience with Citibank got worse a couple of days ago. My partner had a personal loan with Citibank many years ago. It was paid off and should have been closed in 2015. We are currently trying to finalise a mortgage for a property we have purchased. Apparently Citibank never closed the loan when they should have, and claimed it was closed in October this year. However it still appeared as a $50K loan on my partner's cridit record and has threatened to make getting adequate finance difficult. It took another excruciating phone call to the offshore call centre and escalating the problem from the confused and obtuse person on the other end of the line to a manager to finally get any action taken. Eventually they emailed a letter verifying the loan was closed, but the whole process has delayed us getting our mortgage and left us with a bad taste in our mouths. DO NOT bank with them. They are incompetent and unscrupulous.
Good card but the app and security annoying
Have had an account with Citibank for four years now. Card features are good but trying to move money out of my account is a real pain requiring tokens and sync with mobile SMS messages etc just to transfer $50 to a friend. Is a pain in the A so dont really use it anymore. My other bank doesnt require all this security stuff to do basic everyday banking. Losing customers because of the security maze that is in place so its difficult for customers to move their money. Then lengthy phone conversations with script readers in the Phillipines. Hmmmm
Sneaky and terrible customer service
Citibank sneakily charged a credit card annual fee a month before it was due, so I was not given the opportunity to close my card in time to avoid the fee. They basically made me pay a year's membership for a year that I'm not using. Then they closed my online accounts so I am unable to get copies of the statements to demonstrate what they have done. Avoid at all costs. Try American Express - they do customer service a hell of a lot better and can handle requests via online chats, transcripts which you can keep copies of as PROOF.
Could give them zero out of 5
I've applied for the Citibank credit card which offered 150,000 Qantas Points. The website shut down half way through without letting me upload supporting documents, but I have still received 'You've submitted your application' email. Few days later I called them and discovered that they declined application due to 'no reason'. After multiple chats with the offshore call centre I discovered that the rejection was because no docs were submitted. I uploaded those docs manually via the 'manual' link they provided, but they asked me to send them a...letter (!) with the request to reconsider the application, because they were not able (!) to reactivate the existing application in the system. They did not want to admit that it was their technical issue on their website, even though I had a screenshot provided. In the end they still declined my application. Went to Westpac online applied for black card got approved with 15k limit instantly , card arrived in the mail within 7 days. so to me citi bank dont really care about customers service and by this meant they should be called crappybank. Completely unprofessional and feel like being cheated by them. This is also the problem with banks In general where outsources their call centre jobs to Philippines or India , utterly and completely useless. STAY AWAY from crappy bank if your want their craps. Just read the whole 41 reviews about crappy bank looks like everyone has the same bad bad experience with them.
Worst customer service i have experienced in 2 decades
apply for a balance transfer credit card, no progress in three weeks. Every week, different staff called me and asked the same questions; the next phone call is about the confusion from previous phone call; didn't know "job title" or "occupation" in English when trying to ask me what is my job. After i made complaints to team manager, my application is declined one hour later, despite my income is in top 3-5% of tax payers and moderate commitment. Ask them the reason, saying couldn't provide enough pay slips to supporting my income, despite th...ey never ask me to provide additional documents in multiple phone calls, despite i have uploaded two years PAYG summary. Not worth the trouble even considering the 150k Qantas points. Avoid this bank at all cost!
Credit Card Disgrace
Yeah really disappointing. I applied for the Citi Credit Card Qantas 150k rewards online. I was not able to progress through the online system. I re-applied 5 weeks later, only to be told that I had been declined back 5 weeks prior. I have a great job, house etc. I spent an hour on the phone only to told its ultimately the banks decision, and not providing any reasons for the decline stating "you dont see KFC telling its customers what the secret recipe is, so we can t tell you why you were declined...".
Shocking service and 20 year old technology
I've applied for the Citibank credit card which offered 150,000 Qantas Points. The website shut down half way through without letting me upload supporting documents, but I have still received 'You've submitted your application' email. 2 days later I called them and discovered that I was rejected due to 'any reason'. After multiple chats with the offshore call centre I discovered that the rejection was because no docs were submitted. I uploaded those docs manually via the 'manual' link they provided, but they asked me to send them a letter (!) w...ith the request to reconsider the application, because they were not able (!) to reactivate the existing application in the system. They also did not want to admit that it was their technical issue on their website, even though I had a screenshot provided. Completely unprofessional and archaic. This rejection obviously affects credit history, so beware!
Worst user experience. Waste of time
Website keeps saying to fill in highlighted field. All fields are filled in and it will not let you proceed. Every time I "save application" and come back to try again nothing saves. Also same issues still arising. Complete waste of time - try another bank
Made on online application to Citibank as they were offering 150,000 Qantas Points, subject to spend critreia, which I could easily do and have ample assets and cash to pay any credit card. Half way through the webpage closes out with any reason, I called and the off shore call centre advised I didnt fulfil their card criteria. I advised I had near 400k in the bank, owned my house and had near $250k income and they rejected my appliction! In the online application there is no area for assets, home, cash nothing. So any application id done ...thruthfully will be rejected. The little man on the other end of the phone was immediately dismissive and had no idea of about real banking. I closed down a Citi credit card years ago because they kept putting up the annual fee and reducing the rewards, I will never give them the opportunity to deal with me again. Amex knows cutomer service, Citibank has no idea!
Lack of Customer Service Skills
I have been a victim of Identity Fraud. Its been over 3 weeks with no resoultion. Being the bank's mistake the only repsonse i get given is its under investigation with no time-line. The worst service i have experienced so far. No empathy at all.
cant get any worse than this bank
All this banks offers seems like fraud.Someone seriously need to investigate. I made a card application n they said I should be getting another card which i don't want and not the one I actually want .Couldn't finish the application so rang them n for half hr they kept transferring me in a circle n finally cut me off . Seems like people from asia n they have no idea what to do . Anyone wants to test them free to try . Never encountered anything this bad before considering these days most companies have offshore centers .CITI BANK SHOULD BE AVOIDED LIKE A PLAGUE.
Misleading offer!!! Make sure you read all the fine prints
I made a CitiBank credit card application in June/July, there was a promo for 100,000 bonus point for min AUD3,000 spending. I had met the spending requirement but I hadn't received any bonus point. I then called them asking why and they told me I wasn't eligible for any bonus point. I then asked them to check the promo record back in June/July and then they refused. They told me there was nothing that they could do.
I believe this is misleading, as the promo was on the website. There is also a running promotion for the same type of credit card and they refused to apply the promo on my card.
Antiquated technology. Terrible customer experience.
Considering they've closed all their branches in Sydney. you'd expect their online experience to be better. All the neo banks will replace them if they are going online unless they completely refresh their technology.
The only good thing about this bank is the Qantas Frequent Flier sign up bonus. Unfortunately, I stupidly selected the wrong card and was not eligible for this.
My advice is to avoid them like the plague. Try a neo bank.
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