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Citibank Ready Credit

Citibank Ready Credit

2.1 from 31 reviews

See the Best Personal Loans in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
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1 star
19

Scott05

Scott05South East Queensland, QLD

  • 8 reviews

1 day late and they'll hound and harass you with phone calls

published
Transparency
Customer Service
Application Process
Timeliness
Loan TypeLine of Credit
See all answers

Dilip G

Dilip GSydney, NSW

  • 2 reviews

Citi Ready Credit. Big No. Worst Experience Ever

published
Transparency
Customer Service
Application Process
Timeliness
Loan TypeLine of Credit
See all answers
Lee V.

Lee V.South East Queensland, QLD

  • 2 reviews
  • 1 like

Get a cheque or pay to get my money !!

published
Transparency
Customer Service
Loan TypeLine of Credit
Sanach

SanachGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Easy approval and fast cash transfer

published

Applied for citibank's ready credit. Got the approval in 2 days and card sent to my home in 5 days. Asked for cash transfer and was sent a cheque to my home. Nothing complicated


Works as advertised

published

I applied the ready credit with citibank and got it approved in 2 days. Was sent a card in another 5 business days. After activating the promotional interest rate, the amount request was sent through as a cheque.


Nathan L

Nathan LSydney

Works as described - read the PDS!

published

I have had an account for years, I have never had a problem. Great service, great options, easy

published

Very happy with the options, service and product. Easy transaction, helpful and knowledgeable staff. thank you for ongoing professional service


Miona

MionaSydney

  • 14 reviews
  • 23 likes

Great product if used correctly

published
MJ K

MJ KAdelaide

  • 25 reviews
  • 16 likes

Dodgy online application system

published

I tried to apply for their personal loan online. During the online application, there was a system error. The system said I need to try it later again. I tried again but the system said 'Thanks for completing your application'.
I contacted Citibank. They said their system already checked my credit file in the second step even if I didn't final confirm. Their system check the credit file in second step even if we don't submit application.
Most lenders generally check the credit file when we submit application. But, Citibank checks the credit file prior to the final submission. All people must be careful for their system. You may have unnecessary credit enquiry.

Disappointed

DisappointedInverell NSW

  • 3 reviews

Citibank redicredit product is not suitable for everyone, only for emergencies

published

Alex

AlexSydney

Intrusive Validation Process; Terrible Customer Service

published

Citibank is generally poorly reviewed but so are many financial services companies. Although I know a lot of Australian institutions charge excessive fees and have noncompetitive terms, Citi distinguished themselves by being unprofessional. They took many weeks to process my application, contacted my employer without consent and reduced the original pre-approved amount (by a stupidly small amount). They called day after day (work and home) even after I had decided not to choose them.


Leila

LeilaBrisbane

  • 3 reviews

Re drawing repayments from Credit available!!!

published

Fixed Payment Options ,,, they have done this to me for the 3rd time, I can’t figure out I pay my dues on time, actually very advance,
Now again they re draw again the repayments that’s due by November 16, so instead of increasing the available credit balance, it decreases , the person I talked to says it generates automatic , and so I said u mean u took it out already from the credit available, and still have to pay the amount on the due date... ? Is that fair , it feels I have been ripped off, and u have to pay back the money they redraw from the account... ??? What a silly thing to do, I never can ever believe it,,I’m going to the Ombudsman and have this sorted. It’s like double dipping instead my balance account reduced,,it went up


Frogman

FrogmanBrisbane

Fraudulent Bank

published

I'll keep this simple. You think you are getting a low interest loan but instead a high interest credit card. Every bad forum that people have put through is true. So be careful and dont get trapped. Ombudsman needs to do something about what's this bank is doing.


Kitty_M

Kitty_MBrisbane

  • 3 reviews
  • 7 likes

Worst customer service. Ever.

published
Drew

Drew

  • 4 reviews
  • 1 like

This is the dodgiest product you can find

published
  • Verified customer

This is a balance transfer offer not a loan

published

Tamanash

Tamanash

  • 4 reviews
  • 11 likes

Worst Customer Service

published

I am an existing citibank customer with impeccable Credit History therefore i decided to apply for Ready Credit loan for my debt consolidation. But After Applying for Ready Credit i never heard back from CitiBank. I called them after 3 weeks but they have no clue about the application status. Finally after following them for 5 days they told me that the application is Declined.

If they can do this to an existing customer then i can imagine how they treat new customers. and after reading the reviews here i am quite happy that i dint get this. this is a riff off with lot of hidden clauses.


Worst communication ever by any banking institution

published

I am current ready credit customer. Very bad customer service. There is no comprehensive information given by customer service officers. Worst is they don't communicate at all effectively leaving you in total confusion. Do not fall for this service. Extremely poor customer service.


Unhappy Lady

Unhappy LadyBrisbane

  • 3 reviews
  • 2 likes

They Changed my Application Option Selection without my Permission

published

they had a promotional offer where I've selected 7.99% for 2 years because i wanted short term solution of course with lower interest rate, when application was approved the welcome letter said 9.99% for 4 years (the second option) ..when I rang, they did not own up to it ...there was no Application confirmation sent to my email to dispute. Changed my selection without my permission, made it impossible to trace back the application details, cannot change the selection after approval.

So I asked to Cancel the account at once. Haven't even got the card yet.

Oh and rude customer service with hard to understand accent.


Kam

KamMelbourne

Disgusted

published

Poor communication. Lack of respect for customer .
I find that these big international banks are lacking in customer service .


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Questions & Answers

cate

cateasked

can citi ready credit be transferred to another credit card provider at 0% interest?

1 answer
Lia
Lia

Short answer, no. Citibank Ready Credit, despite the name, is not a credit card. It works more like a personal overdraft account. Unfortunately only true credit card balances can be transferred onto a balance transfer credit card account.

I know this as I recently tried to balance transfer to my usual financial institution, and after going through the entire application and approval process, their system rejected the Citibank card number to transfer the funds onto as it is not a valid credit card.


vani

vaniasked

Hi I need some information regarding ready credit.. My question is how much is interest rate and how to return? Is it as on monthly basis or how can you please help me on this.

1 answer
fimamu10
fimamu10

"You can borrow funds at the 7.9% p.a. rate by a BPAY Balance Transfer, or by a cheque. This cheque will appear as a Balance Transfer (BT) on your statement. The 7.9% p.a. interest rate applies to balances transferred with this offer at point of application and cheques-to-self with this offer within 90 days of Account opening. Payments are applied to BT amounts before Cash Advances and retail purchases, and if your Account has more than one BT, the BT at the lowest interest rate will be repaid first. Transferred balances will be repaid first before establishment fee which attracts interest at the standard variable rate. At the end of the Balance Transfer period, the interest rate on any outstanding transferred balance will revert to the Citi Ready Credit standard variable rate, currently 19.99% p.a. Interest rates are variable and subject to change. This information is current as at 16 December 2016. Offer ends 31 March 2017. Offer may be extended."


Get an answer from our members and Citibank representatives

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