??!
1 photo
City Beach Australia Online store

City Beach Australia Online store

2.3 from 100 reviews

Reviews

2.3

100 reviews
5
(24)
4
(4)
3
(5)
2
(8)
1
(59)
Previous
Next
Jennifer

JenniferHunter Region, NSW

Fantastic service online, and then again at the store where I picked up item

published

I saw a womens rash top online. I emailed and got a reply from Patrick. He let me know what I wanted was in store in the size I wanted in my local shop. I went up to the shop, staff very helpful, friendly and fantastic.
Came home very happy chappy. Couldn't rate my dealings with City Beach high enough.

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
nob

nobGoulburn Valley, VIC

  • 17 reviews
  • 20 likes

Great customer service

published

We brought bikinis which turned a strange colour in the pool. They refunded money very quickly on the return of the item We will buy from them again as everything else has been of great quality

Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
See all answers
Kate J

Kate J

  • 9 reviews
  • 3 likes

Excellent service

published

Ordered four items, one was a handbag. Upon inspection I noticed there was some colour transfer on the bag which made a white bag unusable. I emailed customer support and they were amazing. Big shout out to Christina. She Got back to me within 24 hours, organised to pay the postage for me to return the faulty bag and even gave me a free express shipping code for my next purchase. This was the first time I have had any issues with their products, and they rectified it and definitely kept me as a return customer. :)

Footwear Shops & Brands

Find out how City Beach Australia Online store compares to other Footwear Shops & Brands

Know better, choose better.

Compare all
Summer

SummerPerth, WA

  • 2 reviews

Excellent quality and service

published

I made an online purchase and was so impressed with the service and quality of items that when it was my birthday I requested vouchers. Again ordered Tuesday and delivered to Perth Friday. Thank you City Beach. I have recommended to family and friends.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
JustMe

JustMeGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Very impressed!

published

I ordered a couple of beanies online (to help cope with the chilly Melbourne weather!) They arrived really quickly and are beautiful quality. Great communication with regular delivery updates. Very happy!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Is a brilliant store but really disappointed with my recent purchase

published

I’m a frequent customer at city beach and usually I’m really happy with there clothing but when I received a dress I purchased online there was a line of material that had been pulled up on the back of the dress. I’m not looking to return it as it’s to much effort and it was needed urgently for a special occasion.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Kaillanny C.

Kaillanny C.Sydney, NSW

I didn't receive my delivery

published

I made an online purchase I was all happy that it was delivered today (super fast, because I ordered the week) I was following the delivery by messages ... but as soon as I received the delivery message delivered at the door of the building and there was nothing. .. I went to a concierge as soon as I received a message and I was overwhelmed because I was already super excited to wear my bikinis..... now the delivery is as done and I didn't receive my package.

Product Quality

The reviewer stated that an incentive was offered for this review

Alex

Alex

  • 2 reviews
  • 2 likes

Great Service

published

Ordered two pairs of pants online. The pants were delivered to the wrong address by the courier.
City Beach went above and beyond and sent out two new pairs at no cost.

I will be buying from them again!

Jaimee97

Jaimee97Wide Bay-Burnett, QLD

Outstanding all round

published

The order came really fast, it was exactly what i ordered and came beautifully packaged, the slippers were really soft and well made, they are very comfortable and worth the money we spent

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Footwear Shops & Brands

Find out how City Beach Australia Online store compares to other Footwear Shops & Brands

Know better, choose better.

Compare all

Not surprised their reviews are rated so low false advertising.

published
KatieC

KatieC

  • 8 reviews
  • 3 likes

Online store is great

published

The online store has some awesome sales. I buy from here regularly. Postage is always super quick too. I ordered my latest purchase Monday this week and received it Wednesday. This is my favourite online shop! Thanks guys :)

Product Quality

fake false misleading advertising

published

city beach sales emails are so full off hot air i keep looking for a deal thay either have no stock of the size or there "so called sales prices are not a sales price at all .... totally dishonest .. who ever ends up shopping on line just do a simple surch and u will find these items at half the price at other retailers . ow and yes the cheeper items from other suplyers are genuine branded items ....
$117. for a pair of choes i can get 2 pairs and delivery for the price they are tryin to sell . or if u do find a item thay have on sale it is never any stock left

Return Claim MadeNo
Shelly

ShellyGreater Melbourne (Inner), VIC

  • 8 reviews

Not worth the money

published

Purchased a dress off their site, initially they made a mistake and sent the wrong item but they solved the issue without a problem. Their pricing however is very high and I will not be purchasing from city beach again.

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
See all answers
Nikky

NikkyMarrickville

  • 5 reviews
  • 1 like

can we give 0 stars

published

experienced exactly what everyone else below has.. no order confirmation and no customer service response. avoid at all costs. what a waste of money from a company that I have dealt with before and they are all just so lazy with getting anything done.

Product Quality
Simone Hardman

Simone HardmanGreater Melbourne (Outer), VIC

  • 2 reviews

WORST UGGS EVER

published

So I order 1 pair of uggs they come damaged, they took a week to return all the messages, so I ordered another pair thinking it was a once off!! Well I was wrong, second pair came damaged also... so please be careful!

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
See all answers
Footwear Shops & Brands

Find out how City Beach Australia Online store compares to other Footwear Shops & Brands

Know better, choose better.

Compare all
Varsha

VarshaSydney, NSW

Worst shopping experience

published

No email confirmation, no invoice, no communication. I’ve tried ringing them close to 10 times and emailed them but no reply. It’s been a week since I ordered and I still haven’t even received a simple email acknowledgment. DO NOT SHOP HERE. Don’t bother wasting your money. I bought items from Target and Rebel Sport on the same day and I’ve already received those items. Surely stores like that are just as busy now. Never shopping with City Beach again, what a waste of money.

Steve

StevePerth, WA

Bad experience.

published

I ordered products.
The products delivered were not what I ordered.
I can't exchange because the products are now not available.
Delivering products different to my order implies that my products were not available so alternatives were sent.

Product Quality
Return Claim MadeNo
Product Appearance Not as advertised
Ashleigh

AshleighSouth East Queensland, QLD

Terrible service

published
Product Quality
Shipping
Return Claim MadeYes
Product Appearance Not as advertised
See all answers

NO EMAIL CONFIRMATION

published

I can see that many others have written recently, I placed an order on the 4th of May and 2 days later I still have not received a confirmation email. The status of my order also says "order completed" yet I have not received my items so I do not understand how the order could be completed. I reached out to customer service yesterday but am still yet to receive a reply. I understand that COVID-19 has caused many problems but an automated confirmation email should not take over 24 hours, let alone 48 hours.

Shipping
Catuil

CatuilSouth East Queensland, QLD

  • 3 reviews
  • 2 likes

No replies

published

Ordered and paid for products 2 days ago and yet to receive an email acknowledgement - though online it shows that my order is "complete". I understand there are some delivery delays because of COVID19, but surely an automated response shouldn't be delayed too? I emailed customer service to follow up yesterday and am yet to get a reply. First and last time online customer, that's for sure!

Return Claim MadeNo
Sizing Slightly small
Page 1 of 5
See all City Beach Australia reviews

Questions & Answers

Sorry, there are no questions about City Beach Australia Online store but you can read 8 questions about City Beach Australia.

Get an answer from our members

Other Footwear Shops & Brands

Previous
YesStyle

YesStyle

4.6
(5,102)
Birdsnest

Birdsnest

4.9
(122)
Showpo

Showpo

4.4
(3,924)
JENNEN Shoes

JENNEN Shoes

4.8
(100)
Hello Molly

Hello Molly

4.4
(497)
ASHLEY LIM

ASHLEY LIM

5.0
(47)
The Iconic

The Iconic

4.0
(2,530)
Next

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.