Reviewer Photos & Videos
Awful customer service
Refused my return over a packaging box. The one they sent me that was already damaged on their end. Unbelievable
Product not as described and expensive to return
Product not as described and not correct sizing. When I went to return it, they asked me to pay $9.15 (they was only worth $19). Very disappointing, won’t shop there again.
Do not return anything with the label attached to the box
I returned a pair of shoes in the box and not only did i have to pay for the return shipping. I put the label on the shoe box which is against the policy. Even though all tags were attached and it was in original condition. This has rendered the shoes to not be able to be sold and therefore no refund was given. The shoes were one size too small and they wont even do an exchange. Make sure you read the return policy before purchasing.
"It is likely that the shoe box had been used as the return box or had a return label attached to it, therefore damaging the item and deeming it non re sellable." Catherine, City Beach Customer Service
Order not arrived after 8 days
I bought some clothes 8 days ago and selected them to pick up at a physical store.
after 8 days the store doesn't know where it is, and doesn't want to give me my money back.
Fantastic customer service
Had a mix up with my order, however customer service (Theo) was super pleasant and fixed the issue straight away
The worst place to buy from
Every time i’ve ordered from city beach they’ve sent out the wrong product.
This time around, i was sent out child sized products, that were modelled on an adult woman. I am over it. Shouldn’t have bought anything from here after the first time they mucked up.
Lack of information and not so good customer service
Need more information on products they sell . needs to stop telling customers to purchase 2 item and then return 1 because they don't know any thing about what they are selling. learn from culture king they have all the information you need to purchase confidently
Click and Collect - procedure makes no sense!
I like City Beach, their products are great.
I decided to do a click and collect online order.
As there was only one store showing what I wanted. Assuming they had it, I thought It would be in store and I could get it with a day or so.
But nope! All click and collect orders regardless if the store says it’s in stock, they still order it in from the QLD warehouse. Which is the only warehouse in Australia.
I don’t understand why I bothered, as I should of just got it delivered to me.
I’m speaking from where I work which is also retail, if our store shows a product in stock, we pick the item, process order which notifies customer that items ready to be collected!
Same day or next depending on the time the order was done.
Simple to ordee
Super easy store to navigate. Ordered four pairs of shoes. They are very comfy. One pair needed to be a half size bigger but other than that very happy. Order came very fast.
Very poor customer service
I ordered some Ray-Ban sunglasses for an upcoming holiday, and selected express post to make sure they arrived in time. They sent me the wrong item (polarized, and a cheaper model than I ordered). I contacted customer support, and attached a photo to avoid any confusion, and to get it resolved as quickly as possible.
While they seem to have agreed to send me the correct item, they won't do it until I provide evidence I've posted back the incorrect item.
Update: It turns out they didn't even have the item I ordered. Oh well, refund it is then. I will definately never shop with City Beach again.
Confusing Size Chart
Be very careful selecting shoes. The size chart isn't very clear. The "CB order size" doesn't show any half sizes. On the chart the only half sizes listed are UK. But for some of their products when you order half sizes they are US size but without making that clear. It's very easy to get misled and get the wrong size. When I attempted to explain this, City Beach couldn't/wouldn't understand so don't see this as an issue. Very unhelpful customer service. I hope they correct their chart - every other online store I've used has the shoe sizing much more clear by having precise product descriptions and/or having US half sizes listed on their chart. Returned the shoes and ordered the right size from another supplier.
Unhappy with Ava and Ever
Love City Beach overall but was so disappointed in the purchase of Ava and Ever jumpsuit. Jumpsuit strapless with added straps option, however once attached, they pulled the lining up and just didn’t fit right. Boning popped thru fabric within 2 hours of wearing. So sad and also slightly embarrassing as I was at Christmas celebrations and didn’t have other clothing with me. Prices are cheap....seemingly for a reason.
Sizes not true to size
Ordered a size 10 playsuit would fit size 10 kids. I have ordered clothes from all over the world online and everything has been true to size and fits.
Will never order from City Beach again
I ordered a bikini as a Christmas present for my niece and only the bottom turned up. City beach offered me a refund of 50% of the purchase price and took a week to let me know they could not find the top. By this time it is too late to try to order another set, as they are out of stock.
Do not buy from them as they are too careless and can't even sent the correct product.
False advertisement of product
I ordered a "Clean up" version of the New York Yankees base cap but received an "MVP" version cap instead, TWICE. Either they are just too careless when organising the items or just falsely advertising their products. This made me curious as to how many of their products could well be falsely advertised.
|Category||Online Shops, Footwear Shops & Brands, Underwear Shops & Brands and Clothing Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$75.00|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Variety of Labels|
|Buy Now, Pay Later Options||AfterPay and ZipPay / ZipMoney|
|Type of Footwear Offered||Casual & Dress Shoes|
|Clothing Type||Activewear, General / Everyday and Swimwear|
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