Click Energy

Dishonest conduct – Two years with Click Energy. Think you might be looked after for being loyal. Think again. Click Energy increased the cost of my power by More than 100% per kWh. Noticed the cost of our energy rising but didn't think too much of it until I investigated further. Just had my final bill. They're charging over 55 cents per kWh and $1.20 per day… Read more

supply charge.

I changed to Tango, they charge less than half the price per kWh and their daily supply charge is substantially lower too.

Once I said I was leaving I got a call telling me that they would give me a 36% discount. When I said that this would still be more expensive than the company I was moving to they told me that the discount would be on 'new rates'. Where were my 'new rates' for being a reliable customer who always paid on time?

Completely disgusted by the conduct of Click Energy. If you're letting them supply your power double check your rates and get out before it costs you a lot more than it should.

Ok at the start - impossible to get customer service after – Reliable power, no dropouts. I signed up so I could pay in monthly instalments in 2014. Every time I have moved house (twice now) there have been issues with billing. One time I got a tiny bill, no direct debits, then a massive bill. Called up and was confirmed to be still on direct debit instalments but they only began the following quarter.… Read more

Moved again, gave it a month, no instalment came out, this is my email records:

18/09/17 Emailed to check if I was still set up for $100 monthly instalments

02/10/17 Received reply apologising for delays, confirmed it was set up correctly

05/10/17 I replied asking if this has only just been set up, as I had not had an instalment taken since August and received the full invoice that day

18/10/17 Received reply apologising for delays and confirming that this was set up in the "initial account upload"

05/12/17 I emailed requesting to make a complaint, as I still had not had a single instalment taken out

18/12/17 Received reply informing me: "We checked your account and we can confirm that the $100 installment bill payment is successfully set up. The reason why we're not able to debit your account as of yet for that $100 payment is because your account has just started and no installment bill has been generated. Please be advised that once the installment bill is generated your account will be billed accordingly."

What does that even MEAN? I had already paid a whole invoice and less than a month later I paid the next quarter! To this date I have not had a single monthly instalment taken out, which was the sole reason I changed to Click!

I am currently shopping online for better deals.

Would NOT recommend. Unacceptable.

Tiles Repaired – Repairs to the outside tiles were carried out by 'Tile Rescue Hurstville. I am happy with the services provided by Mr Russell Marczan. It was fixed correctly, very professionally, and efficiently. I will recommend Russell to anyone requiring his services. Show details

Best feed in tariff on the market – Signed up to Click for Solar, best feed in tariff on the market. Seamless transition they did all work. Haven't had any issues and power bill in credit every month Show details

Good while it lasted – We contacted Click energy as our electricity bill was unbelievably high and we had solar panels which were installed by another company, but the bill never really changed. Firstly, we found out that the solar was not even turned on. We decided to go with Click Energy as their rates and discounts seemed to be very reasonable. When we got our… Read more

first bill, we were extremely impressed as our bill had dropped from over $1500 to just under $300. Over the 2 years that we were with Click Energy we were incredibly happy and never had any issues with them or our bills. Unfortunately, we received notice that Click energy were joining up with AGL and that AGL would be taking over our account. To be fair to AGL they have honoured every rate and discount that Click Energy gave us and added a few other little things. I would highly recommend Click Energy as they were honest and helpful to us. We would go with them again if the opportunity were given to us.

Raised wrong bill and financer chasing me for outstanding payment even after resolving – It's such a terrible provider. I was with them back in 2017 for more than a year when I was renting. They charged me a disconnection fee that was agreed to be wrong and I was asked to pay for the outstanding energy usage only. We resolved this over hours long of fight over the phone call. I still get calls from Panthera financing chasing me for… Read more

the disconnection fee. The whole system is flawed and Click energy can't run their own house in order. Do not waste your time being with such a provider. You will be mugged and harrassed even after 5 years.

Forget about One Big Switch.. move on – Don't be deceived by the One Big Switch discounts. I was given 26% off electricity pay on time. Within a quarter, the rates including usage charges had gone up and eroded all that discounts: Here it is: From Nov 2017 to March 2018, usage went up by 38%, and supply went up by almost 12%!!! Where does that leave the customer in terms of discounts?… Read more

Warning to direct debit customers: check your bills and rates every month and switch to other retailers when you see changes asap to save yourself big $$$.

Thieves – The first and last quarter bill with them was a$700 slap. I rang click up thinking this was a mistake but to my surprise, it was a “discounted bill.” After that, I asked around and compared; I was getting ripped off. Best believe, I reported them. Glad they got shut down aka “bought” by a AGL. Notice that there isn’t much info on them on the… Read more

internet anymore? I’d stay away from AGL aswell!!!

Im now with Energy Australia and my quarter bill averages $300. More than HALVED. Please, be careful with scammers out there.

Better retailer than my last one – Online convenience to change from a retailer who was going greedy. Click energy is holding prices. The change to Click Energy was taking only one week. They are solar-ready and providing reasonable FIT. Show details

Overpriced – Earlier this year AGL took over from Click Energy. My Winter gas bills reduced by over $300. Also I was supposed to be receiving discounts from Click Energy. I can’t believe it! Beware of Click Energy. Show details

Ridiculous prices – Since leaving click energy I have halved my bills, best thing I ever did was go to momentum energy. Click energy is a total rip off, avoid avoid avoid avoid! Show details

OMG! Can't believe it! – I was with click energy with their promise of discounts when switching. I always thought I was paying something reasonsable as opposed to being with AGL prior. Now they've been bought out by AGL, I'm comparing prices as my last bill for winter for 1 month was $1200! Anyhow, Click Energy were worse off after discounts applied by over $350!! I… Read more

cannot believe I didn't investiage this sooner. No wonder when I was asking people what they were paying it was much lower than what I was. I also compared GAS to AGL's current offerings and would be saving more now, than previously! It pays to shop around. I do this with everything else, I'm such an idiot! Now Click Energy no longer exist thank god.

Rip Off – If you’re with Click Energy, get out of there right away. The biggest Rip Off company in Australia, believe me. You’ll thank me for this review. I just can’t believe a company like Click Energy can do something like this to it’s customers. Show details

Can't even connect power – Absolute joke of a company with terrible customer service. I signed up with this company and they couldn't even manage to connect the power following multiple phone calls. So I cancelled my contact, was very luckily still within the grace period - although they obviously could not fulfil their side of the contract anyway. I signed up with a… Read more

different power company instead and had my power connection sorted within 24 hours.

Click energy rang me weeks later to follow up on the connection and I informed them I had actually cancelled. They were seemingly shocked I hadnt the patience to wait for them to work out how to run a power company. AVOID.

Only had been with them a few months and now AGL! – Those few months have been pretty good. Now it’s part of AGL , better online app. I just hope they don’t change my plan as the flora plus has pretty good rates for me. Show details

Shocking Incompetence – Used Click Energy a few years back. As other terrible reviews here also attest to, prices went through the roof and EVERY bill was incorrect to the point of being nonsensical(over charged) taking hours to sort out. Needless to say we changed energy companies and the bills were halved. I have also just paid a debt collection agency for a Click bill… Read more

I never knew existed and no reminder notice of any kind for an unpaid bill was ever sent (still at same address, just changed energy companies) for years, ever. Of course, there's a billing error on it. Paying for their incompetence years later.

Never again! – When I first signed with Click Energy, they were pretty good. Then I moved house - and it all went downhill after that. The charges became substantially higher and when I scrutinised the bill, I was being charged at Peak Rate, for everything. When I called, they said it couldn't be changed but they could give me a better discount. Even with… Read more

their discount, the bills were substantial. I also turned my hot water off for days and then on for a day, just to lower the bill. Some of the bills were the most expensive I'd ever paid in the 30+ years that I've had electricity accounts. I then sold the house and called to organise the final reading - they changed the dates and I ended up paying for when I wasn't even living there (even though they were advised well in advance, of the date). I have since changed providers and have now received two (quarterly bills) - the two bills don't even add up to what I was paying for one quarter - and the hot water has never been turned off.

I would never use Click Energy again - I believe AGL have acquired Click Energy. I've never had a problem with AGL but the association with Click Energy is enough to ensure (in my case), that I now would be extremely hesitant to use AGL (which is unfortunate for AGL).

NO END OF STRESS AND DRAMA – Since Click transferred to AGL I have received a $319 bill (my normal bill is about $150/mt) then they kindly adjusted it after I called to $1213.04 for the same billing period of 32 days and I have just received my latest bill for a 30 day period of wait for it $2099.63. Wow where the human came into this process. I spoke to three different managers and was told my account would be put on hold only to get the latest two bills!!!! NOT HAPPY!!!  Show details

This review is for AGL after they took over click energy – AGL sent me a link to pay bill, by the time I want to make payment, it said the link has expired! So how am I going to make payment!??? By the way I was with click energy before but because they took over click energy! Might hv to swift to another energy company soon! They also change my rates and tried to con me into signing up another plan… Read more

which i don’t think I’m interested !if they gonna the plan I hv signed up with click energy I’m going to quit their service in the months to come! Bad customer service!!!!

If they blocked me writing this review I’m going to change energy supplies company! FFS

Good at first but bad after transfer – It is good for years. Then I realised that they provide rates a bit higher than others. Things got worse after they were bought by AGL. No customer service at all. But now everything moves to AGL, things get easier. Show details

Easy company to deal with – Great discounts so bottom line deal was very competitive. I had gas & electricity, so overall savings per month was very significant. Would still be using them now but I ha e moved to NT.  Show details

Sad they are going – We have been with Click Energy for seven years, when we moved five years ago the transition was smooth as it was when we installed solar panels. The service has always been reliable and the staff very helpful and it was a pleasure to have an Australian call centre. We were also very happy with the rates and the billing method. Very sad to see them acquired by AGL which means less competition in the future. Show details

Poor customer service – Customer service is wishy washy, with people not responding to the question you ask and giving a generic unrelated answer instead. Money was taken out of my account without my permission, and I was told to get it back I have to wait another 10 business days. Really disappointing and untrustworthy. Show details

Great customer service – The deal I had with Click energy was almost too good to be true. I’m sad the company has been swallowed up by AGL and all the Click employees have lost their jobs. Show details