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Click Energy

Fabulous customer service resolved my querie in minutes ...really pleased xx

Was a billing issue which was quickly resolved ... i have both utilities with the company and have no issues with pricing or billing and customer service is great....thank you very much

Value for Money
Product Quality
Transparency
Customer Service
Rates and Fees
Return Claim MadeNo
ServicesElectricity and Gas
Warranty Claim MadeNo

No follow up, high price and how can my gas usage tripled!

Gas, March 2019 trying to end and switch they said the reason is Jemena Gas Network requires me to wait until May, now is almost end of May the billing right is not handed over to the other provider and no follow-up. My recent gas bill is doubled and they even show the usage graphs..this last 3 month spiked! how is that possible? Just so hard to deal with customer service.

Value for Money
Product Quality
Transparency
Customer Service
Rates and Fees
Return Claim MadeNo
ServicesGas
Warranty Claim MadeNo
Purchase Price $263.00

Very happy with the service!

Click energy provide me with both electricity and gas. The set-up was fast and smooth. They reply my questions regarding the set-up quickly and clearly. It's easy to pay and the price is great. Recommended.

Value for Money
Customer Service
Rates and Fees
Return Claim MadeNo
ServicesElectricity and Gas
Warranty Claim MadeNo
1 comment
Hey Sarah, Thanks for the feedback. Glad we could be of assistance and we're delighted to know that you're satisfied with our services. - Jazzy, Click Energy

Customer Service

I am using both electricity and gas services from click energy. They have a very good follow up with their customers and turnaround time of for any requests is better than expected. My customer service experience with the team has always been helpful, friendly, knowledgeable and professional.

Value for Money
Product Quality
Transparency
Customer Service
Rates and Fees
Return Claim MadeNo
ServicesElectricity and Gas
Warranty Claim MadeNo
1 comment
Hey Imtiaz, Thanks for your time to write your comment for us. We appreciate your feedback and sweet words! We love to have you as one of our loyal customers! Thanks again. - Jazzy, Click Energy

Great price and service

Good service and price
Prompt answer and action, very good explanation on prices and connection of new property as well as good understanding of my needs to cancel existing home.
The salesman was very helpfull.

Value for Money
Product Quality
Transparency
Customer Service
Rates and Fees
Return Claim MadeNo
ServicesElectricity and Gas
Warranty Claim MadeNo
1 comment
Hey Bryan, Thanks for dropping us a positive review. Definitely good to hear that you're happy with our service. We always make sure that we give a great customer experience. - Jazzy, Click Energy

Fantastic customer service experience

I called Click Energy for my gas bill and query was resolved quickly and agent was friendly and knowledgeable. Right questions were asked to rectify the issue. Overall Very happy

Value for Money
Product Quality
Transparency
Customer Service
Rates and Fees
ServicesElectricity, Gas and Solar Buy-Back
1 comment
Hey Ripal, Thanks for dropping us a positive review. Definitely good to hear that you're happy with our service. We always make sure that we give a great customer experience. - Jazzy, Click Energy

Change of ownership

Power is installed through the general lines and all I did was to sign up with your firm. The setup process was over the internet. My power supply is good. I can't remember a panel discussion. I had no issues with Clicks.

Value for Money
Product Quality
Transparency
Customer Service
Rates and Fees
Installation
Return Claim MadeNo
ServicesElectricity and Gas
Warranty Claim MadeNo
Panel Purchased can't recall
1 comment
Thank you for sharing your experience Prahalath. We're happy to know the set-up of your electricity account went by smoothly. We do our best to give our customers the quality service they deserve. We'll keep up the good work. Have a nice day! - Jazzy, Click Energy

expensive stay away from click energy rip offs

39 per kw what a joke highest bills in my life never again this company please stay away people dont be fooled by there discount tactic not a happy customer here

Value for Money
Product Quality
Transparency
Customer Service
Rates and Fees
Installation
Return Claim MadeNo
ServicesElectricity
Warranty Claim MadeNo
Panel Purchased none
1 comment
Thank you for your feedback, Adam. It sounds like something has gone wrong here. I'd love to look into it and see if I can help you out. Would you mind sending your details to me directly at socialmedia@clickenergy.com.au and I will investigate and get back to you? Thanks, Jazzy - Click Energy

This is perfect! Can't live without it!

1. Electricity has been installed recently
2. Set-up process was so quick and easy
3. Reliable power
4. Very easy and convenient panel installation process
5. Haven't had any issues with this company yet

Value for Money
Product Quality
Transparency
Customer Service
Rates and Fees
ServicesElectricity
1 comment
Hey there, Great to know you've had a great experience. This is definitely the type of service we want to provide to our valued customers. Here's to providing excellent service to you for years. - Jazzy, Click Energy

The service is good but the support team are not

I had to ring 6 times to have my online account re-activated after some sort of error with my password and in the finish my husband had to tell them what to do the resolve the problem

Value for Money
Product Quality
Transparency
Customer Service
Rates and Fees
Return Claim MadeNo
ServicesElectricity
Warranty Claim MadeNo
1 comment
Hey there, Happy to hear it! Thanks for sharing your experience! Apologies once again for the troubles, but I'm happy that it all came together in the end. - Jazzy, Click Energy

Click Energy are great

We have had electricity with Click Energy for 8 yrs and have been happy with there prices and connection.We have never had any lasting outage more than a short time during a storm. There customer service are also very helpful when we have had any questions.

Value for Money
Product Quality
Transparency
Customer Service
Rates and Fees
Return Claim MadeNo
ServicesElectricity
Warranty Claim MadeNo
2 comments
Hey Helen, Thank you very much for your pampering remarks. Customers like you are an important reason for our very own existence. It is always comforting to know that the efforts we put in are appreciated by the people whom we have sworn to serve. Thanks much for the feedback! - Jazzy, Click EnergyYou're welcome.

Waiting to find out next bill.

Havnt had any issues yet.
Just found out about it recently .will check next bill which is a month or so away...any savings a good saving..so by next bill ile know.
Have only had a few dropouts for short times and 1 long last year in Aldinga

Value for Money
Product Quality
Transparency
Customer Service
Rates and Fees
Return Claim MadeNo
ServicesElectricity and Gas
Warranty Claim MadeNo
Panel Purchased None Yet
System Size0 KW
Purchase Price $0.00
1 comment
Hey there, Thanks for dropping us a positive review. Definitely good to hear that you're happy with our service. We always make sure that we give a great customer experience. - Jazzy, Click Energy

Click satisfied long term customer

I have been a Click customer for over 3 years now and their customer service has been fantastic. I have been upgraded to the low rate/ no need to pay on time plan recently and it has been fantastic for us.

Value for Money
Product Quality
Transparency
Customer Service
Rates and Fees
Return Claim MadeNo
ServicesElectricity and Gas
Warranty Claim MadeNo
1 comment
We are glad to hear that you are enjoying the product and services we are providing, Helen. Rest assured we'll continue to perform excellent service and give you no worries regarding the services. Thank you for the feedback! - Jazzy, Click Energy

Amazing n awesome..

Everything was done actually good, and jus the way I have been explained. Saves a lot of money, discount helps a lot, it doesn't eat a lot of energy at all.

Value for Money
Product Quality
Transparency
Customer Service
Rates and Fees
Installation
Return Claim MadeNo
ServicesElectricity
Warranty Claim MadeNo
Panel Purchased None
System Size0 KW
Purchase Price $0.00
1 comment
Hey Saiasi, Thank you very much for your pampering remarks. Customers like you are an important reason for our very own existence. It is always comforting to know that the efforts we put in are appreciated by the people whom we have sworn to serve. Thanks much for the feedback! - Jazzy, Click Energy

good value

electricity, quick setup, reliable no issues so far, very happy. would like to hear about any new deals as there are lots of options out there these days thank you

Value for Money
Product Quality
Transparency
Customer Service
Rates and Fees
Return Claim MadeNo
ServicesElectricity
Warranty Claim MadeNo
1 comment
Hey there, Great to know you've had a great experience. This is definitely the type of service we want to provide to our valued customers. Here's to providing excellent service to you for years. - Jazzy, Click Energy

Cheap Rates for electricity in Sydney when you comply with the pay on time discount rules

Using One Big Switch I managed to get a 42% pay on time discount for electricity. This discount is on BOTH useage and fixed electricity charges, I.e. it is off your ENTIRE bill and not just useage charges, which is a good deal, all things considered, and the best that I have come across in Sydney.

Value for Money
Product Quality
Transparency
Customer Service
Rates and Fees
Installation
Return Claim MadeNo
ServicesElectricity
Warranty Claim MadeNo
1 comment
Hey Villrein, Thank you very much for your pampering remarks. Customers like you are an important reason for our very own existence. It is always comforting to know that the efforts we put in are appreciated by the people whom we have sworn to serve. Thanks much for the feedback! - Jazzy, Click Energy

Excellent customer service

I have both gas and electricity and had an issue setting up direct deposits My call was instantly answered and problem was resolved within 5 minutes Great customer service Thanks

Value for Money
Transparency
Customer Service
Rates and Fees
Return Claim MadeNo
ServicesElectricity, Gas and Solar Buy-Back
Warranty Claim MadeNo
1 comment
Thank you for your awesome feedback and thanks for switching to Click. I am glad to hear we were able to quickly resolve your enquiry. Here's to many years of providing good service to you! - Jazzy, Click Energy

Electricity and gas

What a great idea - cheap prices AND helpful friendly service that you don't have to wait for. EXTREMELY reliable delivery, short timeframe (a week or two to change supplier), no dropouts - what are you waiting for?

Value for Money
Product Quality
Transparency
Customer Service
Rates and Fees
Return Claim MadeNo
ServicesElectricity and Gas
Warranty Claim MadeNo
1 comment
Hey there, Thanks for your time to write your comment for us. We appreciate your feedback! We love to have you as one of our loyal customers! Thanks again. - Jazzy, Click Energy

So far so good - first time I have contacted this service so will see how it pans out in the future.

Both gas and electricity and no problems so far and there have been no problems with either service. I found my bill easy to understand and was happy with the way my query was dealt with.

Value for Money
Product Quality
Transparency
Customer Service
Rates and Fees
Return Claim MadeNo
ServicesElectricity, Gas and Solar Buy-Back
Warranty Claim MadeNo
1 comment
Hey Blossom, Great to know you've had a great experience. This is definitely the type of service we want to provide to our valued customers. Here's to providing excellent service to you for years. - Jazzy, Click Energy

Click energy is the way to go.

The service is always quick. The transfer of my account was quick and smooth. I highly recommend swapping to click energy. The solar beam plans are great. There are great Discounts.

Value for Money
Transparency
Customer Service
Rates and Fees
Installation
Return Claim MadeNo
ServicesElectricity and Gas
Warranty Claim MadeNo
Panel Purchased Arise solar
2 comments
Hey there, Thank you so much for switching to us. We're stoked to have you in our Click family. - Jazzy, Click EnergyThanks Jazzy

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Questions & Answers

How can I obtain a statement of my electricity usage. Was signed up without my knowledge and the other person gets my statements. So not only don’t i see what my usage is, I just have to pay.
1 answer
I am not sure what you would do in this situation, though give the CLICK energy ppl a call and ask am sorry I could not be of more help. :)

Hi there Can you send me your quote for 6.6kw system with Trina and Jinko mono perc black panel combine with Fronius inverter? Thanks
No answers

Does Click Energy issue hard copy invoice for existing and new customers
No answers

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