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Click Energy
4.0 from 5,916 reviews · View Statistics

Reviews

  • Transparency
    4.3 (1,527)
  • Customer Service
    4.4 (1,883)
  • Rates and Fees
    4.2 (1,790)
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Great service

published

This service is for a 98yo lady with the help of niece who is a Click account holder. The niece wasn’t able to speak on her behalf so trying to set up the account took more time. This service has only just commenced so haven’t had any problems so far.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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Great company and service.

published

Residential electricity. Great experience overall.
Took a little too long for the set up process but disconnection was quick and easy.
Great saving compared to the last company used.
I like the monthly payments.

Transparency
Customer Service
Incentivised ReviewNo
ServicesElectricity
See all answers
Abba

Abba

  • 2 reviews

Good service. Big hurt.

published

Well understood personal difficult times. And did the very best on their end. (Good enough that i would spend time an energy writing a review) and that's just me.Thank you.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
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Gwm1956

Gwm1956Adelaide

  • 8 reviews
  • 5 likes

Sold out to AGL,

published

Click Energy were good to deal with. AGL is not and they are foreign owned. I will be looking elsewhere for future energy supply. Keep things Australian, not off shore!

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers

Excellent service

published

Great service fair price. Could be a little more generous. Difficult to understand on phone. Cannot remember answers to all questions asked as my husband had it set up and had now passed away.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
Shazza

ShazzaSydney, NSW

  • 3 reviews

Wonderful Click

published

I have switched to Click as a returning customer. I have always found the service staff easy to talk to and ver helpful

I had my service set up within 20 minutes and was advised if the switching process

Did not have to deal with the old company at all

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
See all answers
Burnt-Twice

Burnt-TwiceAU

  • 71 reviews
  • 60 likes
  • Verified customer

5 Years Now, No Complaints

published

Signed up in November 2015, through Choice.

A couple of years back I noticed other suppliers had lower rates. Called Click threatening to quit and was changed to a rate much lower than I had been on and lower than competitors.

If you're a customer, I suggest ringing, mention how you always pay on time and ask for a better deal or you'll walk.... I pretty much guarantee you'll save more money.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
Diane

DianeHunter Region, NSW

  • 3 reviews

Plan change

published

Gas plan changed to one which is more affordable and representative was very helpful. I was able to set this up online without difficulty and the transition process has been smooth.

Transparency
Customer Service
Incentivised ReviewNo
ServicesGas
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Greg

GregMurrumbidgee Region, NSW

Far better than my old provider.

published

Very happy with click energy After being ripped off for years by my old provider its great to not to get " bill" shock every month . Thanks Click it's solar rebate is far better than what other providers are offering .

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesSolar Buy-Back
See all answers
1 comment
Click Energy
Click E.Click Energy

Hey Greg, we are happy to know you are impressed by our services and the plan that can help you save more. We'll keep up the good work. Have a nice day! - Jaybie, Click Energy

Energy Providers

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Dozydizzy

DozydizzyAU

  • 4 reviews
  • 1 like

I have been with Click Energy from the beginning always had the best rates staff very helpful and friendly...

published

Only Electricity ....took a very short time to change over from my old supplier they did the lot I did not have to do a thing...I haven’t noticed very many dropouts only for a few minutes if any.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
1 comment
Click Energy
Click E.Click Energy

Hey Dozydizzy, we are happy to know you are impressed by our services and the plan that can help you save more. We appreciate you being one of the loyal customers of Click Energy. We'll keep up the good work. Have a nice day! - Jaybie, Click Energy

Pam

Pam Hunter Region, NSW

Best energy company

published

Great energy company great rates and good service. I have been with them since 2014 and I would recommend them to anyone for both electricity and gas. Thank you Click energy

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity, Gas and Solar Buy-Back
See all answers
1 comment
Click Energy
Click E.Click Energy

Great customer service yet tedious process.

published

Bring your call centre back to Australia and listen to your customers. It isn’t rocket science. Your rates are great but your accounting facilities are poor. All I wanted to achieve was an update of billing reference. It took far too long to be connected and far too long to give the billing information for my various accounts.

Transparency
Customer Service
Incentivised ReviewNo
ServicesElectricity, Gas and Solar Buy-Back
See all answers
1 comment
Click Energy
Click E.Click Energy

If you will need assistance, Philip. I recommend you send an email directly to me via socialmedia@clickenergy.com.au and I will be happy to help. Thanks. - Jaybie, Click Energy

Jess M

Jess MSouth East Queensland, QLD

Email enquiries only, excellent service

published

I have solar and it was super easy to switch between properties. I wasn’t sure if I was on the best plan, so they helped me with a comparison and changed me over without any issues!

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Solar Buy-Back
See all answers
1 comment
Click Energy
Click E.Click Energy

Hey Jess, we are happy to know you are impressed by our services and the plan that can help you save more. We'll keep up the good work. Have a nice day! - Jaybie, Click Energy

Stephenson F.

Stephenson F.Sydney, NSW

Don't do it! disgusting customer service.

published

My mother passed away and was connected to Click Energy. She lived in a rental property and to prevent the new tenant using power connected in my mothers name I attempted to have it disconnected. Customer service hung up on me. Refused to disconnect, refused to put my call through to a manager. NEVER USE CLICK ENERGY!

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
1 comment
Click Energy
Click E.Click Energy

If you will need assistance, Stephenson. I recommend you send an email directly to me via socialmedia@clickenergy.com.au and I will be happy to help. Thanks. - Jaybie, Click Energy

Denise

DeniseVictoria

disappointing first encounter

published

Trying to get info before moving house - looking for better provider. Did not get satisfactory outcome from the young man I spoke to. Would not put me through to someone else when requested. After reading many good reviews, I was disappointed. Will keep searching...

Transparency
Customer Service
Incentivised ReviewNo
ServicesElectricity and Gas
See all answers
1 comment
Click Energy
Click E.Click Energy

If you will need assistance, Denise. I recommend you send an email directly to me via socialmedia@clickenergy.com.au and I will be happy to help. Thanks. - Jaybie, Click Energy

Energy Providers

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Never any problems. Best rates for my usage patterns.

published

Changed plan - Click support put me on a better value plan, for my usage patterns, than the Government site Energy Made Easy suggested. I switched to Click after previous provider repeatedly insisted on billing me for estimated usage on disconnected meters, and with rude and beligerent phone support. Click support and service has been fantastic. Never a problem!

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Solar Buy-Back
See all answers
1 comment
Click Energy
Click E.Click Energy

Thanks for your time to write your comment for us, Guy. We do our best to give our customers the quality service they deserve. We'll keep up the good work. Thanks again. - Jaybie, Click Energy

Excellent rates

published

We have a 6.6kw solar system installed running through a smart meter, switching over only took a few days after applying online. Connection never got interrupted couldn't be happier with Click Energy.

Incentivised ReviewNo
ServicesSolar Buy-Back
1 comment
Click Energy
Click E.Click Energy

Thank you for sharing your experience. We're happy to know the set-up of your account went by smoothly. We do our best to give our customers the quality service they deserve. We'll keep up the good work. Have a nice day! - Jaybie, Click Energy

Can’t go wrong with Click Energy!

published

I didn’t have any installed, but I moved home and was already with Click Energy Electricity and brought that with me and I had gas in the new place and signed for that too, it was all set up over the phone and on the day I moved in, Thanks Click Energy

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
See all answers
1 comment
Click Energy
Click E.Click Energy
Avi B.

Avi B.Sydney, NSW

excellent

published

i contacted them and they promised all should be organised between 72 hours and from my past experience it should be all fine
Since i connected to click energy i highly recommend them

Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
See all answers
1 comment
Click Energy
Click E.Click Energy

Hey Avi, thanks for the feedback. Glad we could be of assistance and we're delighted to know that you're satisfied with our services. - Jaybie, Click Energy

norman

normanSydney Surrounds, NSW

change of account. bad decision.

published

was advised by click staff could save money by changing from saturn plan to hibiscus and next 6 months cost me extra $300.was then changed to jarrah and the bills are better .no offer of $300 return as it was clicks suggeston to change

Incentivised ReviewNo
ServicesElectricity
1 comment
Click Energy
Click E.Click Energy

Thanks for your time to write your comment for us, Norman. We do our best to give our customers the quality service they deserve and we're glad to know it all went well in the end. - Jaybie, Click Energy

Page 1 of 296

Questions & Answers

J marla

J marlaasked

I am looking for good rates on feed in tariff for sola

3 answers
John Lindsay
John Lindsay

Contact Click. I can't give you the answer

Elena
Elena

I shopped around and by chance found Click Energy and I am so pleased I did. Rates keep changing, but there are offers about. Most certainly check Click Energy and see what offer they can give you.

Click Energy
Click E.Click Energy

Hi there, thanks for showing your interest to us. We do offer competitive feed-in tariff rates depending on your distribution area. You can check all our offers thru this link: https://www.clickenergy.com.au/energy-price-fact-sheets/ - Jaybie, Click Energy

Clark David

Clark Davidasked

I need more information about your service. Are you also providing dual energy services? Like gas and electricity both. There are many companies providing such kind of services like Bill Switchers, UK Switchers, and many more. You can see the reference here https://bill-switchers.com/dual-fuel-energy-deals.
If yes then I love to implement your services at my home.
Waiting for your good response?

1 answer
Click Energy
Click E.Click Energy

Hi there Clark, thanks for reaching out to us. That's right, we have extensive offers for both gas and electricity in different areas. You can check our current offers thru this link: https://www.clickenergy.com.au/energy-price-fact-sheets/ and subsequently contact our sales team to help you choose the right plan for your home on 1300 669 432. Thanks - Jaybie, Click Energy

Madeleine

Madeleineasked

We have recently installed solar panels could u plesse confirm your KW selling and buying prices?

1 answer
Click Energy
Click E.Click Energy

Hi Madeleine, thanks for your interest with our current offer. You can find our competitive prices and solar rebates thru this link https://www.clickenergy.com.au/energy-price-fact-sheets/. To make it less hassle, you can directly contact our sales team and they will help you get the best plan for your property on 1300 669 432. Thanks! - Jaybie, Click Energy.

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Details

CategoryEnergy Providers
Services ProvidedElectricity, Gas and Solar Feed-In Tariffs

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