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Click Energy

These people are SO annoying

I get phone calls form a number like 0488 843 678 and they hang up - so I call back and it is Click energy - so I block the number - but they call back every day from a slightly different number. I ask them to leave me alone but they persist - sometimes more than once in a day. Go away!!

Value for Money
Customer Service
Rates and Fees
Return Claim MadeNo
ServicesElectricity
Warranty Claim MadeNo

Great service

Great service.Power and gas service were reliable. I would recommend this service to any one of my friends and my colleagues at work. the only reason I am leaving is because i am moving.

Value for Money
Customer Service
Rates and Fees
Return Claim MadeNo
ServicesElectricity and Gas
Warranty Claim MadeNo

Happy so far for the service

Overall all good so far!! Mainly pay on time discount in each bill,no need to wait for the next bill and also I love the concept of monthly billing cycle.

Value for Money
Customer Service
Rates and Fees
Return Claim MadeNo
ServicesElectricity
Warranty Claim MadeNo

Just started

Just joined with 35% offer with easy transfer from my previous supplier, this was completed with a single phone call, unsolicited, with a very helpful person. Waiting for my first account

Value for Money
Customer Service
Rates and Fees
Return Claim MadeNo
ServicesElectricity
Warranty Claim MadeNo

good phone staff.

Billing problem solved quickly. My call answered quickly and the issues concerning my call were very professionally attended to without any further contact being necessary to get things running again.

Value for Money
Product Quality
Customer Service
Rates and Fees
Return Claim MadeNo
ServicesElectricity
Warranty Claim MadeNo

Saving with Click Energy.

Since changing power suppliers to Click Energy, we have had real and unexpected savings, there feed in Tarrif is one of the best and there rates are equal or better than other suppliers.

Value for Money
Customer Service
Rates and Fees
Return Claim MadeNo
ServicesElectricity and Solar Buy-Back
Warranty Claim MadeNo
Panel Purchased ?
System Size5.2 KW
Purchase Price $10,000.00

What ?

Wrong questions .....why 30 words ?.......I was moving house and not taking click with me....moving to share house and I don't CONTROL the energy deals....no more I can tell you
What a load of rubbish

Value for Money
Product Quality
Customer Service
Rates and Fees
Return Claim MadeNo
ServicesElectricity and Gas
Warranty Claim MadeNo

Excellent and extremely good energy provider

Overall happy with the company.
A reliable, professional, and I’m very happy with the service. Certainly I’ll try to recommend this company to my other friends and colleagues. This what I have experienced, can’t change my opinion
All the best.

Value for Money
Product Quality
Customer Service
Rates and Fees
Return Claim MadeNo
ServicesElectricity, Gas and Solar Buy-Back
Warranty Claim MadeNo

Very helpful

I rang to verify details and the person on the phone was very helpful, polite and knowledgeable, glad to be on board and hopefully they won’t change the way they are

Value for Money
Product Quality
Customer Service
Rates and Fees
Return Claim MadeNo
ServicesElectricity
Warranty Claim MadeNo

Very satisfactory.

Gas and electricity. Time frame a month or so. Have just changed over so can't answer as to how reliable everything is. No problems so far. Everyone has been very pleasant that I have dealt with.

Customer Service
Return Claim MadeNo
ServicesElectricity and Gas
Warranty Claim MadeNo
Panel Purchased N/A

Friendly and professional service

Have only great things to say about Click/Amway experience. Couldn’t ask for better service as well as extremely professional. I look forward to promoting the company and service to my friends. Aaron H.

Value for Money
Product Quality
Customer Service
Rates and Fees
Installation
Return Claim MadeYes
ServicesElectricity
Warranty Claim MadeNo
Panel Purchased None
Purchase Price $0.00

Excellent hassle free service

Called to change power in new Home to our name quick easy and efficient! All the information I needed and it was sorted in minutes! Very happy so far with the service!

Value for Money
Product Quality
Customer Service
Rates and Fees
Return Claim MadeNo
ServicesElectricity
Warranty Claim MadeNo
1 comment
Hey Jarvis, Thank you very much for your pampering remarks. Customers like you are an important reason for our very own existence. It is always comforting to know that the efforts we put in are appreciated by the people whom we have sworn to serve. Thanks much for the feedback! - Jazzy, Click Energy

The experience was a pleasure

New deal on our account increased pay on time discount which we are very happy to be receiving on each bill rather than waiting for the next bill to receive it

Value for Money
Product Quality
Customer Service
Rates and Fees
Return Claim MadeNo
ServicesElectricity
Warranty Claim MadeNo
1 comment
Thank you for your awesome feedback, Kelly-Anne. I am glad to hear we were able to satisfy you with the prompt payment discount. Here's to many years of providing good service to you! - Jazzy, Click Energy

Email for leaving Click

Spoke to (Jack) re disconnection and re connecting. All was Well. Next day I got an email to say "we,re sorry to hear you are leaving Click Energy" I spoke to a female named Chris. I explained that I thought everything was okay and now this email? It told her I was not leaving Click. She told me to ignore the email that my account was fine. Moving is a very stressful time. I did not need to worry at all over this. I hope this does not happen to anyone else

Value for Money
Customer Service
Rates and Fees
Return Claim MadeNo
ServicesElectricity
Warranty Claim MadeNo
1 comment
Hi Amanda, Happy to hear it! Apologies once again for the trouble caused by the email that you have received, but I'm happy that it all came together in the end. - Jazzy, Click Energy

The absolute best!!!

Solar, it’s the best thing since sliced bread. We haven’t had to pay very much at all. Click has always offered me the best deals compared to anyone else. They offer me the absolute best solar and electricity deals.

Value for Money
Product Quality
Customer Service
Rates and Fees
Installation
Return Claim MadeNo
ServicesSolar Buy-Back
Warranty Claim MadeNo
System Size5 KW
1 comment
Thanks for your time to write your comment for us, Kim. We do our best to give our customers the quality service they deserve. We'll keep up the good work. Thanks again. - Jazzy, Click Energy

Supervisor's help

When I spoke first to the representative (Joanne) she new what she was talking about but I couldn't get my message through to her. I asked to speak to a supervisor and spoke to Tony who understood my problem and sorted it out for me. Both Joanne and Tonydid there respective jobs.

Value for Money
Customer Service
Rates and Fees
ServicesElectricity and Solar Buy-Back
Warranty Claim MadeNo
1 comment
Hey Jim, Thanks for the feedback! It's our pleasure to provide our customer with all the details and information they need. We'll mention this to the rest of the team. Thanks heaps! - Jazzy, Click Energy

Very helpful young lady

I recently lost my husband and was anxious to have the final account resolved. After several calls over the past few days I had the matter sorted within half an hour by a very responsive and helpful staff member.
I intend to reopen my account with Click Energy

Value for Money
Customer Service
Rates and Fees
ServicesElectricity
1 comment
Thank you for your awesome feedback, Margaret. I am glad to hear we were able to quickly resolve your enquiry regarding your account. Would you mind sending me a direct email at socialmedia@clickenergy.com.au so I can provide this feedback to the representative? Thanks! - Jazzy, Click Energy

Horrible!!

Its a MAJOR scam... confuses you big time. Their billing system is downright dodgy and deceiving... have to finish my 3 months period and never again.. so many of my friends are with click energy, gotta talk to them as well. I am a truly unsatisfied customer. Was with energy australia and switched to this coz I wasnt happy with energy australia either.. but alas!

Value for Money
Product Quality
Customer Service
Rates and Fees
Installation
Return Claim MadeNo
ServicesElectricity
Warranty Claim MadeNo
1 comment
We are sorry to hear about your recent billing experience, Dee. It is unfortunate to hear that this has happened and we appreciate your feedback regarding your high bill, we do take this seriously. Apologies for any trouble caused. So, I want to make it up to you and to get to the bottom of this issue. May I have your account number for me to further investigate and rectify this issue at once? You may have the details sent directly to me at socialmedia@clickenergy.com.au -Thank you and I’m looking forward to hearing from you. - Jazzy, Click Energy

Click energy useless company don't change too.

I joined click energy on the 13/2/19 for electricity,and when I looked at there tariffs I realised there tariffs were 50% dearer than any one else so even with 30% giving back to you they were still very dear.
So I cancelled my contract on the same day, but today I got an electricity bill for $65 from click energy ,I have been hours on the phone trying to get this sorted out( it's amazing when you join it's in minutes but try and get out it's hours)
Anybody thinking of joining these gangsters do your home work and it's all lies they try and con you in with.
Declan.

Value for Money
Product Quality
Customer Service
Rates and Fees
Return Claim MadeNo
ServicesElectricity
Warranty Claim MadeNo
1 comment
Hey there, we're really sorry to hear about the trouble with your bills and the time you've spent on the phone with us discussing this. We'd love to have a billing specialist look into what's happened here and get to a resolution for you. Can you please send us an email to socialmedia@clickenergy.com.au with your contact info, along with this review, so we can help? Have a nice day! - Jazzy, Click Energy

very helpful, many thanks

electricity, easy and only took minutes. so far no problems and thankfully no blackouts.very easy and very quick, there have been no issuesto this point and I feel confident if there were they would be speedily resolved.

Value for Money
Product Quality
Customer Service
Rates and Fees
Return Claim MadeNo
ServicesElectricity
Warranty Claim MadeNo
Panel Purchased n/a
1 comment
Thank you for switching to Click! We are glad to hear that you are enjoying the product and services we are providing, Mitch. Rest assured we'll continue to perform excellent service and give you no worries regarding the services. Thank you for the feedback! - Jazzy, Click Energy

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Questions & Answers

Does Click Energy issue hard copy invoice for existing and new customers
No answers

What are your gas discounts?
No answers

I am thinking about switching to Click Energy via one big switch or fifty up. I notice your energy price fact sheet is dated November 2018, is this the latest & when will be a price rise.
1 answer
Click Energy after advertising 42% discount for electricity, they don’t seem to say how much discount on gas. On the 5th of February 2019 increased Electricity by 17.6% and Gas by 26.7%. Kind of takes the discounts away, don’t you think.

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