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Click Energy

Reviews

3.9

5,519 reviews
5
(3,481)
4
(702)
3
(64)
2
(115)
1
(1,157)
  • Transparency
    4.2 (1,189)
  • Customer Service
    4.4 (1,514)
  • Rates and Fees
    4.1 (1,454)
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Vikram

VikramGreater Melbourne (Inner), VIC

Amazing plans for household and businesses ...

published

Click Energy has been a very Good service provider. Never had any bad experience, till date
A very good service recommended for all houses and business owners across Victoria, SA & NSW.

Transparency
Customer Service
Rates and Fees
ServicesElectricity and Gas
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Willing to find a better deal

published

On our bill it said that Click may have found a better deal for us and to call them. I called and they did find a better deal for both Electricity and Gas. This is the second time Click has bettered our previous rates and it saves us each time.

Transparency
Customer Service
Rates and Fees
ServicesElectricity and Gas
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Neville F

Neville FGreater Melbourne (Outer), VIC

  • 2 reviews

Excellent service

published

I have Electricity and Gas with Click, everything has been good without drop outs, everything was set before I moved in, I am in a rental and will be soon moving out. I will remain with Click in my new house.

Transparency
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ServicesElectricity and Gas
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Excellent service

published

Gas and electricity services are great and really please with the solution. The customer service fast to reply. What a great experience to use Click Energy for almost a year

Customer Service
Rates and Fees
ServicesElectricity and Gas

Time will tell.

published

Domestic and Solar
Set up process ok although still waiting for the solar meter to be installed after a week from notification. I have only been with Click Energy for one month, can not give an overall opinion on dropouts.

ServicesElectricity and Solar Buy-Back
Sam

Sam

  • 2 reviews

Great customer service

published

Click Energy customer care service is prompt and always Healy to resolve issue. I’m with click Energy since more than 4 years now and it’s been amezing so far.
Thanks.

Transparency
Customer Service
Rates and Fees
ServicesElectricity and Gas
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Christine

ChristineGreater Melbourne (Outer), VIC

Great service

published

I have been with click energy for 2 years now they are great easy to deal with and quick and now I’m moving to a different place quick simple call to connect the new place . You get a good discount if you pay before due date really helps .

Transparency
Customer Service
Rates and Fees
ServicesElectricity and Gas
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JRM

JRMSydney, NSW

Very profitable.

published

Click Energy is a reputable company and we are very satisfied dealing with them for electricity and gas. They have very competitive rates and their staff are very efficient to deal with.

Transparency
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ServicesElectricity and Gas
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Mairead

MaireadGreater Melbourne (Inner), VIC

Great service

published

Gas and Electricity. Never had any issues and I’ve been with them for many years. Would definitely recommend them. Also they do month by month which works for me as I’m paid monthly.

Transparency
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ServicesElectricity and Gas
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Milan H

Milan HSydney, NSW

Great service and very good prices

published

Electricity and gas- very happy customer
Transfer vas simple so I’m happy for many years
Highly recommended
Billing is as well simple in both gas and electricity
Customer service very good as well

Transparency
Customer Service
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ServicesElectricity and Gas
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1 comment
Click Energy
Click E.Click Energy

Hey Milan, great to know you've had a great experience. This is definitely the type of service we want to provide to our valued customers. Here's to providing excellent service to you for years. - Jaybie, Click Energy

Paul Bettens

Paul BettensSoutheast, SA

competitive rates

published

standard electricity, set up was very efficient & friendly, so far has been reliable with no drop outs :) Paying the bill was so easy to do without leaving home, really good

Customer Service
Rates and Fees
ServicesElectricity

Checking on Current Bill

published

Called to enquire if I had missed my monthly installment. Call answered promptly, and agent (Love) yes thats her name , was quick and efficient, and said not to worry the bills haven't gone out yet! have been with Click for over 5 years, and they are always ready to assist you , and have the best rates for the service you get. You may find a slightly cheaper rate, But you won't find the Level of Customer service Click Provide!

Transparency
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Rates and Fees
ServicesElectricity
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Ma nafis baig

published

I have installed gas with click energy i m very happy with click energy, before i was with energy Australia o my good i had very bad experience i would suggest to everyone donot go with them,come join click energy, best .

ServicesGas
1 comment
Click Energy
Click E.Click Energy

Hey there! Thank you so much for switching to us and we're glad to know that you are happy with our service. We're stoked to have you in our Click family. - Jaybie, Click Energy

Allan forbes

Allan forbesSydney, NSW

Completely Satisfied

published

Wanted my billing name changed to my wife's name.was easily fixed without fuss as 30 yrs been my name we discovered she has no credit rating can you believe this

Transparency
Customer Service
Rates and Fees
ServicesElectricity
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1 comment
Click Energy
Click E.Click Energy

Thank you for sharing your feedback with us Allan. Glad to know everything has been sorted with you and your wife's account. Have a wonderful day! - Jaybie, Click Energy

Good helpful responsive

published

Sought to register my Centrelink concession details... and also sort out an anomoly which was sorted very quickly -very helpful staff ... offered alternatives for me to consider in the future. Would recommend to others without hesitation

Transparency
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Rates and Fees
ServicesElectricity and Gas
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1 comment
Click Energy
Click E.Click Energy

I am glad to hear we were able to quickly resolve your enquiry regarding your concession, Bob. Rest assured we'll continue to perform excellent service and give you no worries regarding our services. Thanks again! - Jaybie, Click Energy

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Alpha

Alpha

  • 3 reviews
  • 1 like

Click

published

Wish they would have told us earlier about a cheaper rate available!! Other than that, they have always provided good service and their call centre personel have been very helpful.

Transparency
Customer Service
Rates and Fees
ServicesElectricity
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1 comment
Click Energy
Click E.Click Energy
Giri

GiriGreater Melbourne (Outer), VIC

It Is really good

published

It Is very reliable there is no issues.Very good service and there is no drop outs it is very reliable.Good to be with Click Energy and very affordable prices very good

Transparency
Customer Service
Rates and Fees
ServicesElectricity and Gas
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1 comment
Click Energy
Click E.Click Energy

Thank you for your awesome feedback, Giri, I am glad to hear we were able to satisfy you with our services and products. Here's to many years of providing good service to you! - Jaybie, Click Energy

Excellent

published

I got electricity and gas ,, And electricity and the gas work perfect and everything works good. And every thing reliable and works good and never happened experience dropped since Lon time now and I am so happy with click energy.

Transparency
Customer Service
Rates and Fees
ServicesElectricity and Gas
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1 comment
Click Energy
Click E.Click Energy

Hey Fayek, thanks for the feedback. Glad we could be of assistance and we're delighted to know that you're satisfied with our services. - Jaybie, Click Energy

Kylie

KylieSouth East Queensland, QLD

Click energy

published

Click energy are fantastic you will love the customer service they Are very friendly and extremely helpful. They have great deals & help you save On electricity by finding you the plan to suit your needs.

Transparency
Customer Service
Rates and Fees
ServicesElectricity
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1 comment
Click Energy
Click E.Click Energy

Hey Kylie, we are happy to know you are impressed by our services such as the plan that was offered to you that can help you save more. I'll pass on your comments to the rest of the team. Have a wonderful day! - Jaybie, Click Energy

Marion

MarionSydney

  • 10 reviews
  • 6 likes

Easy switch

published

The guy I spoke too was excellently efficient and I got switched pretty quickly. Have to fill in a life support form at the doctor but it was sent to me the same day I signed up and much quicker than my previous company which took weeks to mail out a form and then I had to snail mail it back.
So, I am impressed so far with this company's efficiency and speed.

Customer Service
Rates and Fees
ServicesElectricity and Gas
3 comments
Click Energy
Click E.Click Energy
Marion
Marion

You are welcome he was a stand-out pleasant and clearly efficient guy who ticked all the boxes for excellent client service .

Click Energy
Click E.Click Energy

We're glad to know you are satisfied with the service provided to you. Would you mind sending me a direct email at socialmedia@clickenergy.com.au so I can provide this feedback to the representative? Thanks! - Jaybie, Click Energy

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Questions & Answers

robert watkins

robert watkinsasked

do you have a computer or phone app for a power smart meter so you can tell how your solar production and power usage is going as you can with agl

1 answer
Click Energy
Click E.Click Energy

Hi Robert, at the moment we don't, but never say never! Our billing process will summarise this for you, but unfortunately not via an app. Did you compare our Solar plans with your current retailer? Were you happy with how they stacked up? Cheers!

Peter

Peterasked

Hi, need some advice on changing my plan. Was recommended to come to the main site and get on the Chat line (Icon bottom right hand side of webpage). I can't find it anywhere. Just want to do the webchat about plans as your phone system is currently not working.
Peter

2 answers
Peter
Peter

Hi I am a Click customer through ACN but not happy with my current plan and I have ACN telling me Click is the Issue and I have Click telling me to sort it out with ACN. Have just registered with the Vic Gov $50 scheme and checked the pricing and no suprise, I am being ripped. Can I go direct with Click or do I just bail all together??
Peter

Click Energy
Click E.Click Energy

Hi Peter, you can always contact us to chat through the best plans for you based on your usage details. You can contact us any time at https://www.clickenergy.com.au/contact-us/ Our chat is open until 6pm eastern time. Cheers!

Phantom

Phantomasked

Where is my bill which is due now?????

No answers

Get an answer from our members and Click Energy representatives

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