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Kathy was extremely helpful and was able to assist me promptly with the information about lighting. Following on, the sale and delivery was organised easily and efficiently. Show details
We purchased the Isidore rug in camel. Rachel Fan helped us and made the whole experience seamless. From colour to dimensions, all whilst drinking a gorgeous coffee from the cafe. A 10/10 experience. Show details
I had the best experience in this store. All the staff were friendly and accommodating. There was no hard sell. We were given time to wander and discuss before going ahead with our purchases. Loved that we could see how the furniture fitted in the space so we had no qualms about whether to purchase or not. Cannot wait to see everything in the space when we move into our apartment. Show details
Service was exceptional, very knowledgeable about the type of material used in the product Show details
Warm and professional initial experience with Interior Designer, Heily. I look forward to collaborating with her in creating a beautiful and timeless interior for our new home.
I was looking for a new outdoor couch. Hayley helped me through the different options, colours and discussed the quality and warranties. She then left me to look around and discuss with my friend. Amazing Show details
We've bought three large outdoor sets of furniture, multiple tables, interior furnishings from Coco Republic over the past 15 years. It's a testament to the quality of their product that we keep going back. Take it as given that Coco's furniture is stylish and beautiful and always gets commentary from people. But it's the fact that it's so… Read more
long-lasting and durable, particularly in their outdoor range, that we love it and we keep coming back and back again.
The experience at the flagship store was truly outstanding. I was especially impressed by the visual presentation and environment. There were so many inspiring and well-executed displays to look around! The layout made it easy to browse and allowed me to fully appreciate the breadth and quality of your product line. The store felt engaging and did an exceptional job of showcasing the brand. Thank you for making the visit so visually enjoyable!
The most shocking customer service experience. I still dont have my products I paid for in May. It is December. They have sent faulty products twice and now will not help nor respond. I've worked, studied and won awards through coco republic and I will NEVER shop there again. Truly disgusted Show details
Always a pleasure to shop at Alexandria - love that the showroom merchandises regularly so you can see products you wouldn’t normally buy matched up with items you already own. Never leave empty handed Show details
Excellent service from my warm welcome on arrival to the professional advice while discussing furniture and accessories options. Quality products with great staff interaction made the shopping experience very enjoyable. Show details
The products displayed of excellent standard. However, what sealed the deal for us was the expertise of Rachel our consultant who assisted us with picking the correct fabrics for our purchases and advising us on college schemes.. Coco Republic is an excellent store and has been for many years and I hope continues into the future to be so. Show details
Beautiful pieces. Lovely customer service. Love the pieces we purchased Show details
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Great product on display met our requirements and was fulfilled when it said it would be by professional installers Show details
Items in showroom differ greatly from what you receive in both quality & appearance. One photo is the table we received, the other is the table in the showroom (& as pictured on their website). False advertising as it is clearly not the same quality. We received a replacement (which we waited for three and a half months to receive) which was the same as the original table we received & nothing like that in the showroom. Show details
We’re sorry to hear about your experience and… Read more
very good sales person, attentive and kind , nothing was too much trouble
Rick met us upon arrival and knew exactly what we were after and didn't bore us with the normal sales pitch. He was great and the after sales service was great as well!
The customer service is nothing short of appalling, no one rings you back if you are following up or if there is an issue, quality also depends on if t is made in China as the quality is not good Show details
Follow-up · The chairs were chipped, after complaining and sending photos they were reluctant to replace but finally did, then they sent another lot of chairs and these were damaged, no quality control at all on these items, not acceptable to
We had such a great experience working with Rick while shopping for a new couch for our home. From the moment we walked in, he was welcoming, knowledgeable, and genuinely interested in helping us find the perfect piece. Rick’s expertise really stood out. He guided us through different styles, fabrics, and sizes, helping us understand what would… Read more
fit best in our space. What we appreciated most was his honesty and thoughtful feedback. He never pushed for a sale but instead gave constructive, practical advice that made us feel confident in our choice.
Loved the signature scent & the Alexandria store. Friendly team and great vibe. Show details
Once we were actually acknowledged in-store after about 10 minutes, Rick was fantastic in helping us with our purchase. He was knowledgeable of not just the products but the design and fit aspects for us to consider which we really appreciated. He was patient and didn't add any pressure which made the process of selecting our piece of furniture (which we absolutely love!) truly enjoyable. Thanks Rick for turning around our first impressions! Show details
Wonderfully enticing show room with well qualified interior design trained staff Show reply
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The beds are of the highest quality. They are beautifully made and stylish. Show details
Lara and I want to thank you all so much for your professionalism, expertise, and exemplary customer service. In particular, we want to mention Jason, whose calm demeanour, friendly personality, and excellent advice made us feel so special each time… Read more
we visited the showroom.
Just as importantly, we absolutely love the style, craftsmanship, and quality of all your furniture, homewares, and accessories. After half a lifetime of living with the same furniture, we took the opportunity when downsizing to replace most pieces in our new home. Each time we went shopping for another piece, we were drawn back to Coco Republic. Almost every item in our new apartment has been purchased from you.
Adding your installation service to the deal only adds to the wonderful experience we have had with Coco Republic. We cannot wait to see all our new furniture in place. Our modest apartment is going to look so special, and we look forward to living there.
We will have nothing but positive and enthusiastic feedback for anyone else who asks about what we think of your people and products. In fact, our daughter and son-in-law have just purchased a dining table from you for their newly purchased home. Coco Republic has won two positive promoters who will have nothing but good things to say.
Thank you all very much.
Follow-up · Jason quickly understood our brief and was able to recommend products and concepts that met our needs. The Patras Alabaster Floor Lamp was an indulgence that continues to give us pleasure. it is an exquisite design and is beautifully crafted. It is a focal point in our home. The white glove delivery an installation process was flawless. The team where meticulous, careful, skilled, neat and tidy.
The store has a great range of furniture and the staff in the store were friendly and helped the sale transaction go smoothly. They were helpful in resolving a delivery dispute after the sale. Show details
Excellent range and quality on display and very helpful assistance in shopping. Show details
Great Quality and Style I had a fantastic experience from start to finish. Carmit from the Alexandria showroom made the furniture selection and ordering process easy and the delivery team was on time, careful and professional. Highly recommended if you are after furniture that is stylish and great quality. Show details · 1
Jason provided us with excellent service - even texting me pictures of what items were similar and available of the floor to show me to help me decide whether it was worth the drive to his showroom (as it was not our local one) as the sofa I liked was not available to be viewed anywhere. Show details
I had an outstanding experience with Mar at Coco Republic—her customer service was truly exceptional from start to finish. Mar was incredibly attentive, knowledgeable, and patient, taking the time to understand exactly what I was looking for and offering thoughtful suggestions that perfectly matched my style and needs. She followed up promptly,… Read more
ensured all the details of my order were correct, and made the entire process seamless and enjoyable. Her professionalism and genuine care for the customer made a lasting impression, and I wouldn’t hesitate to recommend her to anyone looking for a top-tier design and shopping experience. Now just looking forward to receiving my lounge…
Absolutely loved visiting the flagship Coco Republic store. Customer service was top tier, showroom was presented beautifully and smelt amazing. Will definitely be back to try something from the cafe and have another browse in the future. Thanks Heily for your great customer service and making our shopping experience so seamless and easy. Show details
We had been eyeing some armchairs for a while and bit the bullet. Rick at with us and helped us place our order, and talked to us about how to tie it all in our room and existing pieces.
Our experience was excellent due mainly to the interior designer Amy. She advised us without pushing us to change what we liked or to buy that day.
Rachel, our sales assistant, was amazing. Friendly polite and extremely helpful. She forwarded our quote and prodct information to us within 30 minutes of us leaving the store. She than expedited our order quickly and we are looking forward to receiving our beautiful calcutta viola table Show details
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Hi Erica, we are so sorry to hear of your… Read more (+1 reply)