Coco Republic Online

Nothing but a run around for months and still gets the order wrong Ordered item via phone. Sent email telling me prices etc So, went ahead and paid. Many months later, finally get item and wrong thing. Delivery guys were awesome, so friendly and… Read more

helpful and told me they've delivered a few items in past few weeks that Coco has gotten wrong (wrong colour chair, wrong couch style etc)

They will blame the delivery company, the holiday shutdown the webpage, girl who doesn't work at the store anymore (who "obviously gave you the wrong information" aka the fallguy), you, the app they use for deliveries/factory BUT it's never their fault.

Seriously, do not shop here. Oh, and still haven't even sent a receipt as "you haven't ordered the item" according to their email system.

I don't want to deal with this company ever again and made sure friends, work colleagues, clients etc don't go here either.

Amazing experience dealing with Krystyana Haridemos at the Canberra store, she used her interior designer skills to help me select the right options for me new home. She also went above and beyond answering all my questions before during and after purchase! Brilliant service Show details

I telephoned CR to find out when my Order was to be delivered as the Order had been placed several months prior - I spoke with Cara [from Support]. Cara's service was exemplary – she was prompt, efficient and warm. Nowadays - it is so rare to receive such exceptional service – everyone has [often many] horror stories of experiences of 'customer… Read more ·  1

service' gone rogue. Cara is to be commended for her attitude and outstanding customer service. Thank you. Vicky Evans

I recently got the omega sofa and I gotta say, I’m in love with it! It’s suuuper comfy and the fabric is just so soft. The design is modern yet cozy, and it fits perfectly in my living room. The colors are exactly what I was looking for, and it just adds so much style to the space. The only thing I’d say is the delivery took a lil longer than I… Read more

expected, but the customer service was really helpful in keeping me updated, so no big deal. It was totally worth the wait, tho! Definitely recommending Coco Republic if you’re looking for some high-quality furniture. Their stuff isn’t cheap, but you get what you pay for! ☺

Outstanding service – Okay so I have had a few un answered emails. BUT then I found Antoinette from head office. And wow what amazing service that I have received from this lady. Above and beyond, responds to my emails, or gives me a call before and after hours. So yes things have been delayed etc which happens at any company with a furniture order. Everything i… Read more

have ordered is of the higehst quality regardless of the delays. I JUST wanted to recognise outstanding service, from a remarkable person .. which you just don't get very often anymore. So thank you Antoinette.

Waited for more than half year – We ordered a sale product – a candle holder – and waited for more than half a year. The issue was I couldn’t find any post-purchase email to check the expected delivery date. After finally getting a response from someone after half year, they said they would notify me, but they didn’t. Then one day, it just arrived without any email or phone notification. I could have easily missed it since no one informed me that it was on its way.

Bad delivery communication on sale items! Sale item actually is pre-order! – I had ordered from July 2024; and sending many emails but no one reps own to me. Until now after half year, the stock suddenly come without any notice.

Unreliable. Avoid at all costs – Avoid this company at all costs. I ordered a rug on the website and was given a two week delivery estimate. More than a month later I realised they had not even sent me my order confirmation, only an email letting me know my order confirmation would arrive shortly. I emailed asking why this was and when my item would arrive and was told that it… Read more

would not be more another 3 months. I did not get any communication about this until I asked.

The customer support was very poor, I will never be back.

No refund given – My elderly mother purchased a seat online which she unfortunately didn't like the colour of when delivering, she agreed to lose 20% of the value as "change of mind" cost. 4 months on countless calls we still don't have a refund or store credit. Shame on Coco for withholding a pensioners money.

Non existent customer service – I wish I’d read the reviews - Worst customer service I’ve encountered. Has taken over 2 weeks (after the delivery date) to deliver an item that is in stock - and they charge $300 delivery. I would organise my own delivery but I’ve been calling non stop for two weeks and it’s impossible to speak to a human. Not worth the hassle - next time I will go elsewhere.

Zero staff in customer service. Stay away from this company – No one is in customer service. Do not buy from them. I purchased a very large rug on sale from them. I have had it two years and it has 100% faded. That is totally not normal. I only buy the best of everything for our beautiful home, and expected much better from Coco Republic, but in reality their products are below sub par. I emailed them, and… Read more

received a reply from Micheal, who is titled a customer service experience manager, who asked for photos to be sent, which I did, and then after a month of emailing him and other stores, I have still never received any reply as to what the outcome is. I will now be contacting the ACCC. There is no way I would ever ever ever purchase anything from this company again. It’s all smoke and mirrors. They are happy to get a commission and then that’s it. Do not buy from them is my advice. Go to MCM.

Do not shop here – Do not shop here. Once they take your payment based on a misrepresented delivery date it's as if your order had never been made. No acknowledgement of receipt or indication of delivery. After multiple unanswered calls and emails, apparently delivery will not be until 2 months after the date represented. If you try to cancel for failure to deliver,… Read more

response is that their policy is that orders can't be cancelled, even when they have failed to deliver what they have promised. Unlike other reputable furniture retailers, they do not honour sale items posted within hours of placing an order.

Sloppy Service – Don't bother with 'White Glove' dreadful! Had 2 orders charged me twice $160 so that's $320 and then didn't come with the first order and made one delivery! The idiots from white glove plugged in the lamp but put their entire body weight on my 'Cosh Living' $12000.00 TV cabinet ripping it of the wall. No service at CR just an arrogant Manager!

Not up to standard – appalling and sub standard customer service delivered incorrect product and then took nearly 8 weeks to rectify offered a voucher and never supplied would not recommend this business to anyone Show details

Something off about Coco Republic – There is something off about Coco Republic Purchased a coffee table online at full price i.e. not discounted as damaged/floor stock etc. After paying delivery fees at least 30% higher than any other delivery fee I've paid in metropolitan Sydney I watched the coffee table pulled off delivery truck with no wrapping at all - what 'brand new product'… Read more

is ever delivered without any identification or wrapping? Placed in my unit with inevitably, black paintwork chipped off the top. The delivery guys acknowledged this and said they'd leave the table with me and report it back for repair or replacement. I let them know I had no interest in a repair but left it at that. After a couple of days I chased a replacement table with customer service and had what ended up as a very heated discussion with an extremely confident "customer service" staff member along the following lines: Me: I'm ringing to chase a replacement for this order. Her: I'll organise a virtual consultation for you. Me: I don't understand. Your delivery guys reported the damage to you. I've sent you the photos of the damage with the delivery guys in the photo. Her: Our policy is to repair goods. Me: This is the second time faulty goods have been delivered. We've paid for a brand new table and we'd like a replacement please. Her: We don't do replacements where the goods can be repaired. And anyway you kept the table. Me: Your delivery guys told me to keep the table and that your company would sort it out. And you have obligations under NSW law. The repair or replace test is not as simple as Coco Republic just deciding repair is the only option. In the end a replacement was organised but I had to fight very hard to get it. It soured the whole experience. The replacement was delivered with layers and layers of protective wrapping and inside a box as you would expect a new table to be delivered. It's a shame. Their products are stylish and the range well put together and Australia has very limited options in that way, but despite spending a fortune there in the recent past we've had to decide never again. The showroom experience is Rolls Royce. The after sales 'service' is at best extremely poor and at worst, suspect and in my view a form of corporate bullying to get its own way with customers who don't have the capacity to take them on over the phone or at Fair Trading. And if management/the company happens to read this review I hope they consider my comments to be directed to their management and its systemic problems, not to individual employees. The fish rots ...etc...

Shockingly bad service – I wish I read these reviews before I purchased more than $11,000 items from this company. One expensive item I puchased more than 6 months ago I still have not received. The first waiting time was 3 months but the wrong item arrived. At first they tried to argue that is was what I bought. Luckily I had photos of the correct item sent from them to… Read more

proof that it was indeed incorrect. The next booked delivery then did not arrive in time. I previously made it very clear that I will not be available after a certain time. There seem to be no communication between the store and the actual delivery team. The delivery team was very arrogant, entitled and rude. I sent an email complaining about their bad service and received an "apologies for the delay we will get back to you" response . That was a month ago. Still no word. I may need to take this up with Fairtrade Australia now.

DO NOT BUY – purchased the Coco Republic Panama outdoor modular in white. DO NOT PURCHASE THE WHITE OPTION. The fabric turned yellow within one month of being outside. Coco Republic refused to accept any responsibility. I now have a $9000 faulty couch Show details

Horrible experience! Avoid this company – I would give this store negative stars if this was an option. I suggest avoiding this store like the plague. This latest purchase has been the most dreadful shopping experience of my life. I purchased the Isabella sideboard. It arrived and had scratches on the metal top and scratches on the door frame. The metal door frame also did not align… Read more

properly. (I should have avoided this product entirely since I purchased bedside tables from the same line and am waiting for someone to come and fix one of them - I had wrongly assumed that I was just unlucky).

The furniture was dropped off on Monday and the team did not even try to get it up my stairs. Yes, it is a difficult location, but if they looked at the piece and noticed the scratches/door alignment issues, they could have left it in the truck. Instead, they left it in the middle of my living room (where it is still standing 10 days later) and told me someone will return to pick it up. My (kick myself) mistake is not telling them to get it out immediately.

It is now 10 days later and I am still navigating my living room with this furniture in the middle of it. On Monday Coco Republic rep told me they would issue a refund (minus restocking fee - even though they would likely write this off to insurance) and now they are telling me they are going to send someone to repair it. DO NOT SHOP WITH THIS COMPANY!...in spite of their glossy photographs. They are an absolute shoppers nightmare!

I have been calling and emailing multiple times daily for the last 10 days and kept given the same runaround. No refunds, we will repair, we will take it in your home, we will issue you a store credit, and around and around we have been going. The last correspondence they told me they would do a virtual consult and have a repair guy out to my home. My response was that I was not going to pay $3700 for a damaged piece of furniture that they repair. Absolutely atrocious!!

Add to the issue is that this is in the holiday season and I have a huge piece of furniture sitting in the middle of my living room. We could not entertain on Christmas since I could not fit anyone into my home. Add more insult to injury, I just lost my mother 8 weeks ago and the grief finally hit me last week. I felt like I was falling to pieces and yet I had to deal with calling this company daily. My last correspondence I finally told them I had filed a complaint with Fair Trading and have decided to contact a lawyer. Sadly, it will mean nothing to a company this big but I hope others reading this review will find a better company to shop with. Maybe I will get my Christmas wish and this company will go bankrupt!!

Coco republic- appalling customer service – Coco Republic have been terrible to deal with. They first promised prices in items and then reneged. They refused to honour discounts and then the offered the same discounts in promotions. They promised to deliver items by a certain date and then failed to deliver as promised. The worst part of the experience is that they showed no interest… Read more

at all in fixing the issues or getting my items delivered.

I spent a lot of money with them and they were completely unhelpful.

This is the worst experience I can recall having with a retailer. Coco Republic - Never again.

Harsh terms and fees – Choose wisely as they have a 20% cancellation fee even if their product doesn’t look right for example their marble has a very spotty surface instead of veiny you will have to pay a 20% cancellation fee to exchange for another one. You cannot exchange or have a credit note even for change of mind or if a product is not suitable for your space.… Read more

Eg you purchased estimating off a floor plan. Products are imported, most likely from china. Positives: sales all year round even though there is a huge markup already. Sales are never once off

DON'T shop at Coco Republic – I wish I had read all the reviews on this site before purchasing with them. I bought a rug had it delivered and there were stains all over it, they replaced it, waited another 3 months, the latest rug started to fray all around the edges. It was clearly a faulty product. They wouldn't give me my money back so ended up getting it fixed, I asked… Read more

for it to be cleaned at the same time and they refused. The absolute worst customer service I have EVER experienced. None of my emails were returned.

IF I COULD RATE COCO REPUBLIC A MINUS I WOULD – DO NOT SHOP AT COCO REPUBLIC Quality - Unknown as the products was dropped, cut with a box cutter and exposed to the rain on delivery. A White Glove delivery - it is not. Goods damaged by their external delivery team who despite the rain proceeded to open the box outside and in the process damaged our sofa. A Concierge Team - they are not. False… Read more

advertising they are not attempting to resolve the matter they just keep giving us the run around with no commitment to when our replacement sofa will be delivered.