Tracey Cambridge is a legend, she coordinated my entire living room to come up with a solution that was both aesthetically appealing, extremely comfortable and practical. Her team were professional, welcoming and understanding of my needs. I was also happy with the price. Show details
I felt welcomed at the showroom. The staff who greeted me was passionate and friendly, the recommendations felt genuine helping me to select not just a sales pitch. I felt more confident on how to better style my space Show details
Called the store and the lady was super helpful with the items. Went to the store and everything was wrapped professionally and we were greeted with professionalism and high quality service.
Reviews with attachments
My Otis Alabaster Lamp is absolute perfection. An amazing anniversary present from my partner. An heirloom to treasure for many years to come. Show details
Natalie at Coco Republic Crows Nest was an absolute pleasure to deal with from start to finish. We loved all of the design concepts and furniture selections she put together for us; everything was beautifully considered and perfectly suited to our space. The entire process was seamless, with excellent communication throughout. Our furniture was… Read more
delivered on time and installed perfectly, making the experience completely stress-free.
Highly recommend Natalie for anyone looking for exceptional service, stunning design advice and a truly professional experience.
- +2
Nicole's creative vision, spacial acuity and fastidious attention to detail have achieved my perfect home environment. I envisaged large artistic but practical furniture that would compliment the features of my penthouse apartment but was apprehensive that this may not translate into the look I desired. Nicole's passionate and confident approach to the interior design project made it an exciting experience with results beyond my expectations.
Fabulous experience. Classy store and staff, stylish products and the only sofa store I could find that sells a sofa suitable for seniors that has a seating height of more than 50cm (Ashley sofa, 53cm). It's so easy to get up from and so comfortable. Show details
We had the usual excellent service from Mar, the design consultant we have previously engaged with. She knew what we wanted and her suggestions were in line with our previous purchase with which she assisted us. This resulted in a perfectly co-ordinated look for our lounge and dining rooms.\ Show details · 1
Cyndy Li greeted me with enthusiasm and supportive customer service. Listening to my requests she seamlessly guided me through the showroom, answering effectively all my questions, offering design ideas that were completely in line with my vision. Cyndy had attention to detail, in listening to a customers needs, and providing honest and supportive… Read more · 1
feedback. I had previously shopped with a competitor, due to Cyndy's impeccable customer service, I made a significant purchase after my first visit to the Richmond showroom and I would definitely recommend her services and I'm already planning my next purchase.
The Coco Republic store in Castle Hill is deceptively quite large with a fair range of stock. The prices aren't the cheapest, but the quality and design of the products seemed superior to the other 12 stores that we visited that day. Very friendly, professional and helpful staff. Show reply
Wonderfully enticing show room with well qualified interior design trained staff Show reply
Shopping for a couch, I didn’t intend on coco republic being an option but there was a carpark on Wickham St right outside. Saw the Westwood couch and had a moment thinking how divine it would be to own. Jim wasn’t intrusive at all as we wandered about. Went to several other furniture showrooms and at end of day revisited coco as final stop. Jim… Read more · 1
welcomed us back and developed rapport with us while sitting on the couch, like what I envision me on the furniture at home. Genuine service, personalised and frankly part of the reason I bought it. Jim’s service helped me realise how awesome my piece will be in my renovated apartment in Brisbane. Arrives next week!
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Great Quality and Style I had a fantastic experience from start to finish. Carmit from the Alexandria showroom made the furniture selection and ordering process easy and the delivery team was on time, careful and professional. Highly recommended if you are after furniture that is stylish and great quality. Show details · 1
- +1
Just recently bought some artwork on clearance and 3 large coffee tables. I am extremely happy with all our purchases. You can grab a real bargain at the Auburn store, you just need to drop in frequently to the store. I was in store late Friday afternoon and there were several paintings, pictures of all sizes some 180cm tall!.. then i called in… Read more
Sunday lunch time and they were nearly all gone. It pays to drop in frequently and if you see something grab it! The team are awesome - i mostly deal with Tatiana or Wafik. Just wishing my house was even bigger. They have new stock or ex rental, soemtimes even brand new samples not available in other stores. You can either take your goods with on the day or pick them up through the week. Look out for their warehouse sales -
Beyond happy with our first ever Coco Republic experience. The new SA store is divine, staff lovely, pieces exceptional, and we can’t wait to see our new purchases at home! Show details · 1
Items in showroom differ greatly from what you receive in both quality & appearance. One photo is the table we received, the other is the table in the showroom (& as pictured on their website). False advertising as it is clearly not the same quality. We received a replacement (which we waited for three and a half months to receive) which was the same as the original table we received & nothing like that in the showroom. Show details
- +6
Structural Failure Dismissed as "Wear and Tear" – Disregarding ACL Rights I am writing this to warn potential buyers about the longevity of Coco Republic furniture and the company's dismissive attitude toward manufacturing defects. We purchased a parquetry dining table (SKU: KITN-STA-0001). Recently, we discovered that the table is suffering… Read more
from structural delamination. The timber parquetry is physically lifting and "springing" away from the substrate. This is a clear failure of the industrial adhesive/bonding process used during manufacture.
When I contacted Coco Republic Customer Care (specifically Ellie), I was told that because their internal 5-year warranty had recently lapsed (by less than a year), they would not assist. Most shockingly, they characterized a structural failure—where the table is literally coming apart—as "wear and tear."
Under the Australian Consumer Law (ACL), a premium dining table is required to be of "Acceptable Quality." A reasonable consumer expects a high-end piece of furniture to remain structurally sound for significantly longer than five years.
Pros: Looks nice initially. Cons: Structural integrity failed, dismissive customer service, total disregard for Australian Consumer Law guarantees.
Recommendation: If you expect your furniture to stay in one piece for more than 5 years, I would strongly advise looking elsewhere. I am currently escalating this matter to Consumer Affairs Victoria.
Please be extremely careful mixing Coco polyester lounge fabric with Coco fake fur rabbit throws - despite Coco craftsman commenting as unlikely that their throw would cause the problem, it is a real actual problem, the staining only occurred where the throw was touching the lounge and cushions My Coco Adele lounge was spotless white until I… Read more
layered the coco rabbit throw over the lounge. After lifting the throw off my lounge I was absolutely horrified by the orange/browning stain in the exact position the throw was placed, as well as the Adele pillows stained orange/brown that were sitting on the Coco throw
The two man made fabrics together causes a chemical discolouration on the polyester fabric, as an orange/brown staining affect
The lounge cleaners sent out by Coco explained polyester fabric is well known for browning/discolouration due to many elements, including humidity and were surprised Coco would use volatile fabrics such as these
I tried to warn Coco management numerous times but they would not return my call due to meetings
This was disappointing , as I was simply trying to express a quality control issue, so pre-sales were fully aware before affecting any other unsuspecting Coco clients
Latest follow-ups
Great layout, very welcoming store. Staff very good and very pleasant to deal with Show details
Follow-up · Delivery was excellent, as was the installation, did not usa an App. The delivery guys very personable and wanting to ensure satisfaction
The customer service is nothing short of appalling, no one rings you back if you are following up or if there is an issue, quality also depends on if t is made in China as the quality is not good Show details
Follow-up · The chairs were chipped, after complaining and sending photos they were reluctant to replace but finally did, then they sent another lot of chairs and these were damaged, no quality control at all on these items, not acceptable to
WOW! my recent experience with Coco Republic, left me quite disappointed. They position themselves as a premium brand with 0 customer service.. I made a purchase on the Architect Outdoor Sunlounges at the beginning of July, investing over $6000,… Read more
which was a sale price at the time. We were initially told that the delivery would take around six weeks, but after finalizing the purchase, we were informed that it would actually take four months. Despite our reservations, we decided to go ahead.
To our dismay, we received an email last week from Birget Moller, the Customer Operation Specialist, informing us that the delivery would now be delayed until January - a full seven months from the date of purchase. I was particularly disappointed as this meant we wouldn't receive the sunlounges before Christmas and the summer season. When I questioned this, I was met with curt and unhelpful responses, which was surprising given the brand's premium positioning. I would have expected a phone call to explain and apologize for the delay, but instead, the communication was impersonal and dismissive.
When I tried to call for clarification, I was told that Coco Republic does not handle phone calls and was directed to speak with the store manager. With no direct phone number available, I had to visit the store in person during a particularly busy time of year. The manager, [Name Removed], was also quite detached and rigid about their policies. The entire team came across as snooty, which was incredibly frustrating. When I requested a refund to purchase something in time for Christmas, I was initially told that only 55% of the amount would be refunded as per their policy. It was only after expressing my dissatisfaction loudly that they agreed to a full refund.
Even after this, I did not receive any written confirmation of the refund and had to follow up again. After much back and forth, I was finally informed that the refund process was underway and would take 5-10 business days. However, I still did not receive any written confirmation.
I suggest that instead of having staff sitting on laptops with seemingly nothing to do, Coco Republic should prioritize calling disappointed customers to offer explanations and apologies. This experience has left me very disillusioned with the brand, and I don't plan to make any future purchases from Coco Republic. ( have honestly had better customer service at KMART, IKEA , FANTASTIC FURNITURE)
Follow-up · There was never any follow up or apology - very shocked & disapointed by this company
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In-depth reviews
I must admit entering the store your hit with a beautiful scent which makes you feel at home , we had come to look at both furniture & lighting to refresh our home . The young sales lady that approached us enquired if she could help & we advised we were looking for some lighting at that stage , she offered us initially a coffee as they share part… Read more · 1
of their store with a nice cafe where you can sit and still observe the collection of furniture. Following that we spoke again with the sales lady that gave us a tour of the store talking with us and understanding our brief , no heavy sales pressure just professional advice literally felt like we had known her for years. We concluded with the purchase of a beautiful chandelier & matching freestanding lamp. The store has some beautiful furniture collections some of which we have picked for further purchases , the sales lady has also offered us some professional advice in coming to our home to assist with the interior design which we intend to do , highly recommended a genuine very pleasant sales experience and of course a stunning selection of furniture to chose for our home
Thanks to the Newmarket staff especially M
Alan & Tukta
I’ve only been in Coco Republic once before making a purchase recently although I’ve always heard positive information about them. I like something in the Artarmon store and received a quote and dud not proceed bc we were moving house & it was all too hard with delivery coinciding with the packers! Recently I bought 2 chairs and have gone from… Read more · 1
“just looking thankyou” to owning them in ten days. The staff at Richmond showroom and Danika in particular gave outstanding service and decorator advice, arranged quotes and extra information on the high performance textile upholstery , followed up diligently and went above and beyond supplying mineral water on a scorching day, to make the whole experience dealing with Coco Republic enjoyable, easy and professional ! I commend this Richmond showroom as being well located & having great stock and fantastic well trained staff with design and decorator flair all working to assist the customers make furniture buying at Coco Republic a pleasure!
We ordered a sofa five months ago, and it was delayed twice. The first delay came with no clear communication, and later we were told the shipment was stuck in Asia. While I understand unforeseen issues can happen, we were only informed by a manager the day before the second delay. By then, we had already disposed of our old sofa and were left… Read more
with an empty living room for over three weeks.
We were told a new delivery date would be confirmed, but no one contacted us. I called and emailed Coco Republic multiple times, yet no one could provide an answer. The courier finally reached out on the actual day of delivery.
Unfortunately, when the sofa arrived, the middle section was deeper than the others, making it look completely uneven. I have contacted Coco Republic twice about this issue, and no one has responded.
After spending significantly more than I would have with another company, I expected a basic level of communication, service, and quality. Sadly, this has been one of the most disappointing experiences I’ve had.
I would never order from Coco Republic again and strongly advise others to think twice before doing so.
Recent reviews
Excellent experience from start to finish. The team was professional, responsive, and easy to deal with throughout the entire process. Communication was clear, expectations were well managed, and the product/service delivered exactly as promised. What stood out most was the consistency and reliability of the experience. It's refreshing to work… Read more
with a company that does what it says it will do and genuinely values its customers.
I would have no hesitation in recommending them to others and look forward to working with the Coco Republic Gold Coast store again in the future.
A very positive experience contributed to by friendly, professional & knowledgeable staff. Nothing was a trouble and advice and confirmation of my choices was affirming . Great communication and creative ideas helped make the purchasing experience painless. Show details
We recently purchased some furniture from Coco Republic Richmond and had such a wonderful experience with Samantha. From the moment we walked in, Samantha made us feel comfortable and at ease, taking away much of the stress and confusion that can come with furnishing and styling a new home. She was incredibly friendly, patient and genuinely… Read more
focused on understanding our needs. She took the time to listen, answer our questions and guide us without any pressure.
Samantha’s client-centred approach, attention to detail, styling andvi and genuine care for helping us create the right look for our home were outstanding.
I would also like to give a big shoutout to Emilio. His expertise in styling was appreciated and ability to help us visualise different options made the whole process so much easier.
We left feeling confident in our decisions and grateful for their support. We highly recommend this store and especially the exceptional service we received.
We required highly specific dimensions to ensure we could get the furniture up the stairs in our home. The item was on display and staff knew the size of the largest component. Additional colour samples were ordered to assist us to order in time to receive the sale discount!
We went in to the Richmond store looking at options for our new home. The person who helped us was lovely and responsive up until the point they got our money and now despite many many many attempts to contact them and the store no one is replying The furniture looks lovely however we are yet to receive it and any attempts to discuss the order… Read more
have gone unanswered
Really poor after sales service which shows they only care about taking your money and not creating repeat business
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