Colette Hayman Physical store

Definitely not value for money – I contacted them for a purse that I received on my birthday last November, was told that they do not cover wear and tear, despite I had the proof of it being still new. I don't have the receipt... The standard is so low but the price is very high. I will definitely not buy from them.

rude staff at colette chermside branch – The staff on Dec 28 2023 evening shift is very rude and cheated us with the total cost of the item. we called Chermside security and was sorted. next item you shop make sure you check your bank account they might be charging extra for something you have not even purchased.

Shopping at DFO Brisbane Airport – Ordered a bag via phone. Manager said they would hold it for me. Travelled from 200kms out of Brisbane for another reason, went to pick up bag but retail assistance could not find the bag. Manager was on afternoon off. Fortunately there was one on the shelf. Bag was priced higher than the price on the Website, didn't realise this till I had paid… Read more

for it. Retail assistant had to ring Manager to ask what to do. She did this after a couple of goes, but Manager did not give her the code to override the price. I felt very sad for Retail Assistant who was new. I want to commend her for her resilience and her willingness to assist me. The Retail Assistant was very calm & solved the issue. My thought to the store is that they need to set new workers up for a win not a stressful situation. I am willing to give names if needed. The young lady who served me was great. 4 stars to her.

Great quality purses – The range of products was decent, with some probably slightly overpriced. However, I am very happy with the overall quality, feel and look of purses I bought. Show details

This chain needs to advertise itself. It has a great variety of handbags at reasonable prices – It was difficult to find any bag shops open in Melbourne CBD yesterday, not even at the vic market. I found this shop only by Google search, and wow, what great variety, and I found a bag that was perfect for what I wanted at less than $100.00 Show details

Bizarre exchange process – Bought 2 bags & got 1 half price, I wanted to exchange the 1/2 price one & thats when the fun began!: -I nipped in store without the bags to check their policy & was told I didnt need to take both bags in to exchange....... -Went in the next day with the bag I wanted to exchange (this was the 1/2 price 1) & was told the exchange bag I wanted would… Read more

cost me full price? I said they had the code on the receipt for the other bag I had left at home & they could process both bags from there so I would get my exchange bag at 1/2 price especially as I had been told I didnt need to take both bags in the day before? aparently not. -I returned again the following day with both bags only for 2 transactions having to be done: a full refund of both original bags, then a sale of 2 bags (the original one & my exchange 1) Its a long winded process which Ive never come across before & I still cant understand how an exchange isnt done in one process: scan refunding item/type in code of bag/s being returned then immediately scan in new purchase, then pay the difference owed??? So basically: Ive already had 1 of my bags for 3 weeks but according to my new receipt its only been bought today??!!! The girls in store didnt really understand what I was trying to say regarding the process & as lovely as they were I'm sure they thought I was slightly crazy when trying to explain it!!!

Obnoxious Customercare Rep – Bought an Ivory Ali Card Holder, in Dec 2022 to gift my mother with a matching handbag. The card slots were all stuck together. Upon trying to separate the slots, the pockets tore. Took it to the store (Liverpool Westfield, NSW) in Jan 2023 (after I came back from my holiday of course) to advise that they had some defective products. In midst of… Read more

my oneway conversation the obnoxious sale rep. at the counter just nodded and moved away from the counter. This attitude has made me question my loyalty to this outlet. All my bags and most of my costume jewellery are from Collette. I did not deserve this treatment. I am never buying from this outlet again.

Terrible quality! Necklace snapped after a day!!! – I am absolutely disgusted in the quality of this product. I purchased a necklace yesterday and it snapped in half today! Haven’t even had it for a day and it broke. I wasn’t even touching it when it snapped. This proves how awful and cheap the quality is. Store workers wouldn’t even offer me an exchange even though I physically had the proof of… Read more

purchase date and receipt in my hand. Terrible customer service. I will never be purchasing from them ever again

The Worst Customer Service – My Mother found a bag at Collette that she loved and I wanted to buy her before she went overseas for a funeral. We wanted to see it and had trouble finding it across many stores. Finally there was one left at Sunshine Plaza. The girl at the counter took her time to be bothered with us, when she finally did, there was no price tag. She said she… Read more

can't sell it without a price tag. I showed her online so she could search it but she said she can't. I ask her to check with another store, she said no. I ask for the manager, she said she is. I asked her name she said no. I took a photo of her. She threw the bag in the store room. I told her I was dissatisfied her service, she didn't care. 1 Star is for the bag we can't buy. Will never shop there again.

Customer service discusting – I been to the Colette store today , for show them my bag is going wripped from sides, the staff was disappointed me and talk in very attitude manner. I was feeling very sad because of their behaviour. No smile on their face , they were treated me like I done something wrong.

Terrible materials – I have had to throw out numerous bags & wallets, almost new, kept in dust bags, due to peeling. They were stored in cool place in bags yet they all lost their top layer of material. I used to think colette was a high named brand & loved their products, not so now. I will NEVER purchase another product. I have lost approximately $800 in bags & wallets. I am a bag & wallet fanatic.

Customer Service Terrible., Refund policy useless – Customer Service Terrible,communication skills Zero,product below the average,All Item Overpriced you can buy same stuff lot cheaper at Kmart, Refund policy disgusting.even if you have receipt and returned same day. Never recommend to any one,and go back there again.saff are disrespectful. Show details

Terrible return policy – I purchased multiple handbags from them and wanted to return, they said that they don’t return sale items what a shame. They lost one customer forever and I i will let everyone I know aware of this terrible policy. Show details

No return or exchange. Be ware! – Dont buy anything at colette if you what to return or exchange. Will not exchange hair jewellery or makeup for hygiene reasons. Simple spray with glen 20 will kill any germs. Its a con to keep your money. Fine print only on receipt after you have purchased. Deceptive. Be ware! Show details

The staff were extremely friendly I loved the amazing choice of products – The staff were extremely friendly I loved the amazing choice of products I love all the bags and the bags and wallets wallets. .Thanks again for everything. The choice of products was large .I highly recommend store Show details

Poor Service and Quality – Purchased earrings and clutch in Maroochydore Thursday 23rd January. Went to exchange in Toowoomba as we wanted to change the colour. Was advised absolutely not as I did not have the receipt. I had a bank statement. The earrings are faulty and was still told no way can they be exchanged without the physical receipt. Terrible service. Show details

Be aware they are cheating on people – I bought a bag from colette store in Epping but I didn't have a look at the receipt. it was full price but when I went back to exchange it I was shocked when the sales girl told me that I bought it for 50% off and I have to choose a bag with 50% of the price which I paid. I show her the bank statement but she denied. I spoke with one of the head… Read more

office manger called B......... she was so rude with me and denied too. After 1 hour of argument they took my phone number to contact me but they didn't. I am very disappointed and will never go to Colette again. DO NOT RECOMMEND IT. Spend your money elsewhere.

Ridiculous voucher offer – I shopped at Collette store at Blacktown on Saturday, went back on Sunday and returned one product and bought another 8 but ended up completely loosing $15 voucher..not informed by store at their check out at all and when i did my calculations and asked the girls..they simply said if you exchange anything you loose your surprise voucher..this is… Read more

extremely ridiculous..i buy so much stuff from there but this policy doesnt make any sense..extremely unhappy about this..

Terrible company on returns – Refund policy is so confusing on the receipt,it states refund on promotional and full price within 28 days with tags on will gladly refund but at the same time it states sale items will be exchanged.only . I feel that -this should be made clear on the receipts . And also very poor customer service. Some staff would not understand what it meant . I am not a Colette fan but this was x- mas gift . Show details

No understanding of consumer law – Bought samsungs8 didn't fit and no others. No receipt given and when I wanted to swap for bags said head office will contact me Monday Really not good customer service Show details

Do not recommend – Terrible refund policy. Bought from dfo store and not allowed to exchange at another store. Unhelpful customer service. Would not recommend that you purchase from this store. Spend your money elsewhere. Show details

Rubbish total waste of money – Poor quality items which fall apart after a little time and little use. Impossible to get follow up service not helpful and there customer service is like the item dreadful. I would recommend never buying anything from Collette unless you want to waste your time and money. Show details

Bad refund policy – I wasn't able to return hair accessories even though it not touched for "hygiene purpose". its a very convenient return policy to have for inferior hair pin products. This applies to ear, hair & cosmetic products. Show details

Not perfect – College hand bags and wallet zipper doesn’t meet my expectations. Poor zipper. Wallet doesn’t have good button either. When cards put in doesn’t close properly. Not happy as a customer  Show details

Terrible return policy – My daughter bought a bag for me. It was from Colette store in DFO Moorabbin which is approx 45 km away from our place. As I found the bag but big in size , I asked my daughter to get it exchanged. So we went to the nearest store in fountain gate, Narre Warren. The bag was perfectly in original condition with tags and store receipt. And it was not… Read more

a sale item , it was full priced, But the sales girl looked at the receipt and straight away denied to exchange it saying that it’s from Colette store of DFO , so you have to go there to get it exchanged. How ridiculous! I have never heard of such stupid policy before . Me and my daughter used to shop our bags from Colette but with such a bad customer service and ridiculous policy, I’ll never go to this store again. Bye Colette.

I want so badly to love this brand – I gave this brand a chance for years, because their designs are so gorgeous. The quality is just absolutely abysmal. The bags start looking worn and falling apart within 6 months, WITHOUT daily use. In Europe you can get $20 purses at H&M that last longer than that. Paying $70 or more for the low quality of Colette handbags is downrighy scammy. Show details

Chadstone- terrible return policy, terrible customer service- Strict 28 day return policy should be displayed in store – The staff are very disinterested in serving. There were 2 or 3 staff and while selecting the hand bag, they were too busy doing their own thing, my friend didn't bother asking them for any help. At the time a friend bought the bag , they told her that the EFT was down, however she was paying cash, she was served sullenly. The 28 day policy is… Read more

not apparent. my friend doesn't go to the shopping centres often and she was too busy during the 28 day period. She tried to return the bag a fortnight after the 28 day policy expired. She could not use it as it was too small to fit her spectacle case.

It was obviously unused with all tags and paper stuffing intact, in the collete hayman cloth bag and receipt.

The shop assistant sullenly pointed out the 28 day policy. It is printed on the bottom of the long receipt. The shop assistant did however, say it could be exchanged . My friend didn't bother.

Staff should be able to override the return policy, if the bag has been obviously unused, especially if it is just a little outside of the 28 day period OR the strict return policy should be displayed prominently on the store window or counter.

The Myer city store and David jones in the city have a wide variety of beautiful bags. my friend bought a beautiful Olga berg bag, which was very compact but wide enough to fit everything.

The poor customer service along with an unbending return policy and the fact that the handbag selection in the city department stores are so much better , prompted me to write this review.

Customer service at Liverpool store – The customer assistance was very rude and arrogant and will not help with my questions She didn’t provide me with the information that I need at the time I have ask her for the head office phone number and she give said I can google the phone number Show details

Terrible customer experience - Melbourne Central – Visited Melbourne Central store, with a picture from their website of an item I wanted to purchase. I approached a staff member who said it was not in-store, I asked if it would be available elsewhere and if she could check the system or call the closest store to me. The staff member didn’t seem enthused with the idea and gave me the excuse that… Read more

the other stores phone was not working, she asked her colleague if this is the case and agreed. When I asked if she could try calling another store she did not respond. Not sure what was going on with Colette stores nationally however judging by the latest reviews there seems to be a common thread of bad customer service and experiences. Still perplexed as to why the staff member was unwilling to help me with my purchase!? Most stores would fly over hoops to get the item for a customer and secure a sale. Weighed it up and I’m not desperate enough to run around town to buy the item, I could purchase online and pay for shipping but the item is not worth the extra cost (free shipping for over $75) and quite frankly I don’t want reward a brand for terrible customer service *thumbs down*

Customer service – Very disappointed in the lack of service at the Greensborough Plaza store. I was there just before 12.00 Noon on 13/3/19 and the only customer in the store. The sales person did not lift her head up once from her mobile to even greet me. Left the store without purchasing. Show details

Every Colette bag I've ever owned has been durable, stylish and affordable. They have waterproof exteriors and strong zippers. Show details

Poor quality wallet – After only 6 months use after purchase, wallet zipper split & was unuseable. Poor quality items sold by Colette. Dont waste your money! Show details