Commander NBN

0 stars would be better. We had 3 months without INTERNET and they keep saying the escalation department is on to it. Our phone system then became so bad calls were cutting out mid call. It was great as they rang us 4 times and it happened to them. They then sent guys to fix it but all they wanted to do was sell us new phones and a building… Read more

alarm system. We decided to go somewhere else but then hit a $1500 bill to get out from them When said no they disconnected our service. Keep away from them

We had the most comprehensive review of what we needed and what we had been paying for with our previous provided. We estimate our savings will be more than $500 per month and with better support. They actually answer the phone when you ring. Sebastian certainly knows his stuff. Show details ·  1

Worst telco company We’re stuck in a contract and can’t wait to move to another provider. It’s a nightmare for any business owner to deal with such experience Show details

Helpful and personal dealings – A little expensive but a good service with a great tech help team - super vigilant and always willing to help. Commander was the only company willing to connect us when none other would do it due to our local exchange. They continue to be super helpful and continue to try and do the best they can for the customer. No big-business impersonal feel here. Personal service is where it's at and that's what they do. Show details ·  1

Fast and efficient service – I have been with commander for over 10 years and have hardly had an issue I had to call support due to a low speed issue, I didn't have to wait on hold for a tech to answer and my issue was resolved in a short time Show details ·  1

Thanks for years of great service – I recently achieved a milestone by being with commander for 18 years. In all that time the service has been excellent. Considering I live in a country town, I find this service exemplary. Thanks Show details ·  1

Hands down the worst company to deal with – I don't even know where to start. The service is horrible. Anytime there is an issue with the internet, you can never get any help. The team is based offshore, and you are on hold for extended periods and transferred between people because you never end up in the right department. The VoIP phones are junk and you can barely hear the line. We had… Read more

to use a different company and still pay for the 24-month contract with Commander. The setup was a nightmare as the staff was very unhelpful. And then finally when our 24-month contract was up, getting out was painful as they made it as hard as possible for you to leave. If I could give zero stars I would. All I can say is thank god I'm not with them anymore.

Depressed at Best – As the saying goes if I could give zero stars I would. I am starting to suspect that Commander do in fact write their own 5 star reviews because anyone dealing with this company would know the truth. Trying to run a business using them - don't waste your time. I could literally do better with two cans and a length of string. Patchy at best… Read more

internet, when it is working and continual drop outs, lose of data, and calls from clients lost when its not working. Repeated calls to an overseas heavily scripted call centre and still they can't provide anyone to come and see what the problem is. Troubleshooting was more akin to the IT Crowd, have you turned it off and on - not even joking. Was told by one operator that we could have a faulty router, told by another they weren't suppose to say that and told by yet another operative that they don't have anyone local anymore so they would never tell us that. We are paying hundreds a month for a less than substandard service and provider. We are now in the process of dealing with the telecommunications ombudsman, whom they say they are well aware of that should tell you everything you need to know.

Definitely consider other alternatives – Absolutely unreliable at best. And when you call they give you the absolute runaround as you try to get reconnected then charge you a premium for having “smart modem” back up service with them! We are 45kms away from what they say is our NBN hub, despite other providers having more local services. NBN say there’s no outage in our area and do not… Read more

have reports of it, but Commander insist it’s not them. This means the landline phone lines they provide also don’t work as they require reliable internet. Customer service teams are normally connected in the Philippines so they are reading a script and can’t help proactively. They were chosen as they apparently “specialise” in business needs, but they don’t offer reliable or good enough services to back up that claim!

The worst company I have ever experienced – Absolutely horrid company to deal with. From the super slow internet speeds, to the so called "Local" office lack of assistance, it is hard to fathom how this company can still be going? By the time you get through to someone, the sound of roosters crowing in the background will cut through any conversation you are trying to have anyway. Don't be… Read more

fooled..... Overlapping contracts between hardware & actual account will have you over a barrel when you think of leaving... Meaning you will have to payout a huge amount to run away from them, or sign back up with another overlapping contract. **Borderline Scam**

Terrible service, don't answer emails, no calls and then tried to send a bill when not in contract = AVOID – I had been with Commander for 6 years then they rang me to upset, I cancelled the upset in the cooling off period then they sent me a bill for $1000 for a month. Sloppy company with sloppy communication and even worse customer service as the lady I dealt with deliberately sent me a bill even though she knew I wasn't in contract and said so on the… Read more

phone. Don't waste your time. Appalling and abuse of power by employees. I've been paying $100 a month for 6 years and no upgrade on service or speed....

Terrible. Expensive. Unreliable. Hopeless service. Don't use them – Commander provided terrible service- very hard to get things fixed, very little support, poor reception, very cheap handsets, NBN connection awful. Just everything about it- awful

Biggest mistake I made by choosing commander – Team commander - I don't even know where to start . My NBN connection was made on March 30th but services got activated on May 3rd with the help of commander technical team. Till then it was OK. When I got the bill - you started charging me from March 30th for a services i have not used ( my service got activated only on May 3rd). I spoke with… Read more

customer service , wrote min 10 emails to sort the bill issues so I can pay the correct bill , but you lack in basic professionalism even to response .

On July 28th , you suddenly disconnected my service, I called up the customer service on July 30th and spoke about an hr to take the customer service rep through the history and the rep was kind enough to hear my issues . as next steps- some one from investigation team called me and to my surprise the lady asked me to take her through again the history. You lack basic CS skill as while speaking to a customer you should know the history ans if you want as add question. The telephone line she called was having some disturbance and she told she will call me back when I requested her to provide me apprx time to call back she simply refused , she was rude she didnt even call me back. My productivity hit due to this disruption as I was working from home

Please dont get associated with commander service, one of the worst experience i m going through

Absolutely terrible service – Absolutely terrible service,I took a day of leave without pay for a technician appointment. Both times the technician canceled the appt without notice. And left me high and dry. Problem not resolved. I am now looking for a better provider Show details

Commander is a Joke! – My service with Commander is not only the worst service in internet providers, it is one of the worst services of any company I have ever dealt with. My speed is not only erratic, it is generally horrible. Customer service is an exercise in futility. I have called and waited for 30 minutes or more most times to get an answer, only to deal with… Read more

a rep who runs multiple so called tests that do not identify any problems. Their security protocol is 1990's - every time I log on I get warnings that I should not use it due to security issues. And I cannot run my TV stream service and computer at the same time - which is not something in these modern times should be taxing at all. Why write this review? I will never see any money from them (my landlord got this service not me). It's to be sure that I say a fellow human being from ever having to suffer what I have. Companies like this I hope did not benefit from any government subsidies during the pandemic, and with luck they will soon be out of business.

Stay away – Customer service and finance wouldn't talk to me without quoting a password, which I've forgotten. Can't reset password without the password. Can't pay bills without the password. And around we go again and again. This organisation is Orwellian in their inability to communicate within their organisation; or to communicate with customers. Show details

Run Away As Fast As You Can – I'm writing this whilst on hold for the 20th time in the last 9 days. Router is faulty and won't transmit 2.4ghz frequency (which I need for a specific IT Dongle) and they want to keep attempting to troubleshoot something they can't access. Not only has no one called me back, I've had to make multiple calls to the support team for GUESS WHAT -… Read more

nothing. They won't replace the router even though I've had a Microsoft Senior Engineer assess & determine it to be faulty. To say I'm more than frustrated is an understatement, considering I worked in IT for 15 years - never have I ever experienced such poor customer service in my life. Their poor excuse of you need to be onsite to help troubleshoot is a joke as well. Onsite for what to turn the router on & off - anyone of my employees can do that when required.... but no I have to waste my time on hold for 2hrs for them to turn around and then say they can't help it needs to be escalated. Finishing this review I'm signing up to another provider pronto. FU Commander and have a nice life with no customers as everyone will RUN AWAY AS FAST AS THEY CAN.

Who do you think you are kidding Commander? – These criminals have nothing but bad reviews and think a couple of very similarly worded obvious 5 Star false reviews are going to hide their shame and malpractice. Never had to deal with such a pathetic excuse for a business in my life. You have the Telecommunications Ombudsman in your future and you are nothing but liars and thieves. Stay tuned… Read more

to this space for a class action coming soon. Please begin by making sure you have submitted your review and experiences to the relevant authorities using the links below. All negative review holders will be contacted personally for inclusion in the class action or civil claim. Please help us stop this "company" crippling anyone else's business and lets make sure they are held accountable for what they have done, and continue to do, to real business's that do have integrity and trade with pride. Please do the right thing and let the authorities know just what these clowns have done, together we can take them down! Further updates will be provided.

Uselss mob – Signed me up in November 2021 for a new phone system at my small business. For reasons they could not explain they could not get my phone number transferred. I had to make calls to Telstra to try to resolve the problem because their tech team couldn't do it. Eventually in Feb 22 I gave up on them. They are useless. Show details

The worst service don’t use commander – No internet 3 weeks this is the second time in 2 years the customer support is in the Philippines and hard to understand the Australian staff don’t want to help I signed up with commander 10 years ago and service has disappeared They blamed Nbn but won’t deal with substandard speed from there equipment Show details

Bad company and bad service – The price of $95, but the monthly bill to me makes me pay $140, the customer service call is always waiting, and you will never get through their customer service hotline! One address receives 2 bills a month and a customer service hotline that never gets through. If you want to have hell-level Internet service, choose them! Show details

Amazing service – I am in the process of switching the small business I work for from our outdated phone solution to Commander. I cannot speak to the quality of the NBN service yet, just the customer service/onboarding so far, which I am VERY impressed by. The sales representative I was in touch with contacted me within half an hour of a website query submission by… Read more ·  1

me (which I almost fell out of my chair in shock about, because those are notoriously slow methods of response usually, and I did not mind waiting). He was extremely knowledgeable and patient, as I am new to my role and have never had to navigate business internet and telephone requirements before. He understood my requirements and answered all my questions promptly, stayed in touch well, and always stayed true to his word. He went above and beyond, securing free installation support and an account credit for us. I am extremely thrilled with the service so far, and look forward to our shiny new phone solution that will meet all our needs.

Should not be allowed to trade – Was put on hold after I heard a child crying, held on for an hour then was cut off. NOT HAPPY JAN!!!! I originally signed up with Telstra, now I’m shoved over to Commander (whoever they are). Obviously I didn’t read the t & c NOT HAPPY JAN!!!!! I just want to know some simple answers please. STILL NOT HAPPY JAN!!!!!! Show details

Horrendous service for Business – We had no internet on our premises, waited 50 mins on hold. When I finally spoke to a representative, he would not deal with me as I was not listed on the account, I explained the staff member who set up the account no longer worked for our company. The representative tried to call the office and ask for the staff member. (Who obviously was not… Read more

there, then explained this had to be escalated to get access to our own account). I patiently explained that I had all the information including account login and all information that was used when we signed up.

This still was not enough, in the end I logged into the online account and added my own name, the rep would now speak with me.

After a 2 hour ordeal, the rep advised the business support team is too busy and will call me back.

In 15 years of working in IT, I cannot recommend Commander. The reps simply do not care and are the least helpful that I have experienced.

Relocation from a nightmare – We submitted relocation request well in advanced. However on the move day the service dropped and neve reconnected. Spent over 10 hours on a phone with tech support. 4G backup neve worked. We are now a week without internet and a phones. Staff is promissing to call back, however this never happence. Show details

The worst company I’ve ever dealt with – Internet download speed of 1.3, called 20+ times over 2 weeks with no resolution. Just being passed off to different departments and given reference numbers which then meant nothing when I had to explain to every single person I spoke to the same issue. Technician finally confirmed he was on his way.. never showed up. The worst service I’ve ever… Read more

had and was so disappointed in the follow up despite many efforts to resolve the issue. Then had the nerve to charge $100 canx fee after having unusable internet for 2 weeks.. I have no words