Commonwealth Bank Branches

Just deposited a checque into my account and the fornicating thieves charged me $15 for the privilege. How in fornicating hell is this allowed. All banks are a bunch of fornicating v#gin#s and are the main culprits of all financial crisis's. When is the RBA going to open some federal bank branches so the commonwealth can earn the $billions in profits...

I am posting this for both in branch n calls Do not bother as commonwealth lie tell u they've locked your account while still allowing fraudulent transactions to continue then they refuse any fraud request for any return of funds n they have no trauma informed practices intact ull tell them of the worst time in your life n they will laugh in… Read more

your face while calling u a lier

Im submitting a complaint to the human rights commission

There's protocols set up for people with disabilities and people suffering domestic violence both state federal and covered in the human rights act globally...the commonwealth do not adhere to any of them

If I could rate 0 stars, I would. I find that only very rude people work in the branches. I have only ever had negative experiences with them, didn't matter what location I went to, I was always treated poorly. I am glad to have closed my account with them. I highly recommend to avoid them at all costs. They also will not help you with chargebacks.

Tried to open a joint Comsec account online. Mine was OK but they said my husband needed to verify his identity at a branch. He is Australian and supplied the correct documents. Went to Northlakes who said they could make an appointment in 2 hours time. No thanks. Will take our business elsewhere. Really bad cusomer service. Show details

Brilliant customer service from Commonwealth Bank, Subiaco. Very professional, attentive and efficient that was so helpful. Problem solved immediately. Many thanks. Show details

Customer service in freefall — reduced hours, endless queues, and staff who seem determined not to help Commonwealth Bank’s customer service has been getting worse for years, but recently it feels like it has fallen off a cliff. Every time you… Read more

think it can’t possibly decline any further, they find a new way to make basic banking harder, slower, and more unpleasant. Branch hours keep shrinking, and the few branches that remain open are overwhelmed — it’s now normal to face several hours of waiting just to complete simple transactions that used to take minutes.

What makes it even more frustrating is the attitude. Staff are highly unprofessional, increasingly unavailable, visibly irritated, and often outright hostile. Instead of helping customers who have already spent hours in line, they close their doors before the posted time, tell people to “go home and try online first,” and use every excuse imaginable to avoid serving personal banking customers. It’s as if the bank has decided that in‑person service is an inconvenience they’d rather eliminate, regardless of how essential it still is for many people.

For a major bank that claims to value its customers, the reality on the ground is the opposite: inaccessible branches, long queues, reduced hours, and staff who seem more focused on turning people away than providing support. The decline has been dramatic, and it’s hard to see how Commonwealth Bank can justify calling this “customer service” anymore.

I love my local Naracoorte SA Branch. The staff are lovely and nothing is too much trouble. I always feel welcome and heard if there’s a problem. Special shout out to Kylie and Thank you girls!

In branch north Sydney fantastic you scan QR code and then take a seat. 1 star for Cba ATM doesn't accept Aust issued cheques it scans as zero and returned to you tried several ATMs didn't accept the cheque cheque amount low value, branch staff fantastic!!! Need more branches and staff and less atm Show details

Had to seek advice from the Lilydale Branch about a continuing charge from Prime Video Assisted by Alisha - great help in a friendly manner which I am used to at the branch and got the matter sorted - thank you Alisha

Needed to replace bank debit card due to fraudulent transactions Rang customer help section( sydney) after talking to three different people on first call thought new card had been organised and sent via mail. Eight working days later rang customer service department again to find out if card was on its way, only to be told there's no way they… Read more

could determine that! After nearly three hours of phone calls no one could tell me if new card had been sent or not. I finally had to take time off of work to go and speak with person face to face at comm bank branch, within minutes she had new card on way after determining no one had sent anything at all. Now I've got to wait another 5 to 7 working days. Very disappointing service from customer service. Thankyou to the bank teller at comm bank branch you were very helpful.

I waited approximately 2 hours at the Watergardens branch of the Commonwealth bank to cancel a credit card. There was one person attending to ten waiting customers. the queue for the tellers was out the door. One lady was given a negative comment by the guy at the door greeting us because she didn't have a mobile phone. This bank used to be great… Read more

with friendly, professional staff. Now the bank only cares about making profit and forcing people to do phone banking.

I went to Watergardens branch and had to wait two hours to cancel a credit card. there were ten other people waiting to be served by one person. the queue for the tellers was out the door. About 20 people with one teller until a second one came on. no apologies for the long wait. One customer was telling me she was spoken to in a derogatory… Read more

fashion because she didn't have a mobile phone. This bank used to be staffed with friendly, professional people but now I guess the bank is trying to force us all onto phone banking and making huge profits.

I want to say Thankyou to Marko at the Rockingham branch in WA. He was very efficient and walked me thru my inquiry really well. I have seen him in 2 occasions to deal with a banking matter and he was really good . Go Marko Show details

I decided to give the bank a try as they have a branch locally. The service at the branch was acceptable but could be improved. I tried to make a deposit using their coin machine and dropped $50 of silver coins in, the machine credited me with $17. So a net profit to the bank of $33! Needless to say I would not recommend anybody to use this bank… Read more

unless you have too much money. Don't get me started about the ordeal of phoning the help line at a weekend.

Commbank Cabramatta. 9 atm, 3 works. Massive queue for a cash heavy community. Opening hours unpredictable. And mostly customer service is poor with staffs having no morale or care.

This bank is foul, they will freeze your accounts whenever they feel like it with no explanation, and no reason. They do whatever they want whenever they want. How the hell this bank gets away with what they do is got me stuffed and it shows you how bad Australia is getting. I’ve been with this bank for 35 years and since Covid they’ve gotten so… Read more

bad it’s ridiculous.

They have no care about any repercussions because they know exactlywhat they’re doing and they will get away with it, our government allows it to happen.

If you continue to use this bank, good luck, you’re going to need it.

Over the past few months I’ve had one of the most frustrating and concerning experiences I’ve ever had with a bank. My experience with Commonwealth Bank of Australia has been nothing short of appalling. A number of months ago I received a text message from Commbank stating that I needed to verify myself and provide information about “where I got… Read more

my money from” and “the source of my income/wealth” as part of their Know Your Customer process.

I found this to be an extraordinary and intrusive request considering I have been a customer for around 10 years, and Commbank already has extensive information about me.

When I called to question it, the representative told me that if I didn’t comply my account “may or may not be frozen.”

About a month later I went to purchase food and BAM — every single one of my accounts was frozen.

No warning. No notice. No message saying “your account will be frozen on X date.”

Just completely locked out of my own money.

I then called the Commbank number that had contacted me at around 4pm Darwin time, only to receive a recorded message saying all representatives had finished for the day because they operate on Sydney time. So I had my accounts frozen and no ability to speak to anyone about it.

On 3 March 2026 I called the normal Commbank number and spoke with two representatives who were extremely argumentative and difficult to deal with.

The first woman essentially told me:

“We can’t help you, it’s out of our hands.”

The second woman, who claimed to be the manager, was even more argumentative but eventually agreed to temporarily unfreeze my account for seven days on the condition that I verify myself.

I asked whether I could simply go into a branch and do this, and she said yes, that would resolve the issue.

During the call I also asked a hypothetical question:

If all my accounts are frozen and I cannot access my money, would Commbank still be able to take payments such as my home loan from my savings account?

Her response was:

“Yes, Commbank will still have access to your money to take payments on your home loan, but you and any other direct debits or merchants will not have access to it.”

So to be absolutely clear:

Commbank can still access and take your money — even when you cannot access it yourself.

On 4 March I went into my local branch and spoke with a staff member named [Name Removed]. I explained everything that had happened and he told me:

“All we need is your licence and that will sort it.”

I provided my licence and left believing the issue had been resolved.

Then on 10 March 2026 I received another notification saying my accounts had been frozen again.

I called the KYC number and explained what had happened. The representative looked into it and essentially said:

“Yes, I can see you went into the branch, but that was done incorrectly. We actually need more information from you, and I’m not unfreezing your account until you comply.”

So to summarise:

I was told on the phone that going into a branch would resolve the issue.

I was told in the branch that the issue had been resolved.

Then my accounts were frozen again because the bank made an error — and I am the one still being penalised.

For context on how much information Commbank already has about me:

6 months ago I obtained a home loan through Commbank and supplied payslips, ID, TFN, passport, bank statements, addresses and full financial records.

January 2026 I applied to refinance with Commbank and again supplied updated payslips, income information and financial details and was approved.

I have been a Commbank customer for roughly 10 years, with every employer depositing my salary directly into my Commbank account.

Despite all of that, my accounts are repeatedly frozen and I am treated like I am doing something wrong simply for trying to access my own money.

This has been an absolutely abysmal customer experience and the way this situation has been handled is unacceptable.

Freezing someone’s bank accounts without warning, providing contradictory information, and then refusing to fix mistakes made by your own staff is completely unreasonable.

I expected far better from one of Australia’s largest banks.

Avoid at all costs.

Mandy is the best bank tellers. Always give a good services and offers help to different ages. She is kind and always reminds her customers about scammer. Thank you Mandy for giving us an excellent customer services.

At the Colac branch, I found Richelle, Wendy and Jake kinda helpful. I applied for a credit card and about two weeks later, it finally arrived. Nonetheless, they close confusingly early. I thought banks are supposed to be open between 9 and 5 on weekdays but they're only open from 9:30 to 4. I've banked with them since last year. Even though they… Read more

charge me $6 per month to have a credit card, Bendigo Bank were doing likewise and I only had a debit card.

Katrina Dong at the CBA Chatswood branch provided excellent service when helping us set up couple term deposits and a NetBank Saver account. She was very polite, patient, and explained each account clearly so we understood everything. Katrina also helped us secure a good rate and made the whole process easy. She is friendly, professional, and a pleasure to deal with. Highly recommended. Show details

I was at the Commonwealthbank Merrylands 11th of February and I was attended by A Lovely Lady by the name Sue Konak she was soo helpful that all my Problems was solved that day very very friendly Lady Thank you 10/10 everyone at this branch are always there to help ⭐️⭐️⭐️⭐️⭐️ Show details

Commonwealth Bank Munno Para. Nicole and the girls there have been fantastic with helping us deal with estate payments and any problems we’ve had along the way. Thanks ladies Show details

Had a quick and superb experience at the CommBank Ingle Farm branch last Friday. I was highly impressed on how I was assisted by the staff most specially by Suyog. Huge thanks! Show details

Commbank Subiaco WA A  big thank you to the manager and his team at Commbank Subiaco, with a very special THANK YOU  to Michelle. She was brilliant. Michelle handled my issue with remarkable efficiency and a personal touch. She is knowledgeable and genuinely kind. She resolved my very frustrating issue with perfect results. She is a shining… Read more

example of what banking service should be. I left the bank with a light heart and a smile.

Despite the nightmare of parking in Subiaco, I'm choosing Subiaco branch over the more accessible ones (with parking )  as my favorite.