1hour waiting on the phone
After 1 hour waiting on the phone I need to leave this feedback, thanks for your patience, is there any way they know how long people have been waiting. Ooh I went to branch in Melb and was told cannot serve me, just call. My credit limit application has been delayed, details of my banking is within Commbank and nobody even bother follow up, 20 years now with u I can tell it getting worse.
Asked for an Overdraft
Went into Branch today asking for a $1500 personal overdraft. Even though I have $360,000 in a fixed term deposist, I was declined and scrutinized about my expenses. I can understand this but when I asked about my money in fixed term deposit I was told it doesn't count. Just got called again now and still told it was pending certain statements so I said forget about it, I will give 30 days notice tomorrow and will withdraw my fixed term at the end of March and will put that money in Zinja bank where I will get 2.25% instead of 1.2%. Thanks commonwealth bank for making my decision an easy one.
I lost my phone number, and thus access to my bank account?
I answered their security questions, verified my identity over the phone and everything else, but they didnt believe me so I had to go to the branch where I waited forever in line. Had to visit twice before I finally got my account back.
Don’t bank with these robbers
They don’t help their customers, keep piling on fees and they rip people off. Dont bank with these guys- it will be the worst mistake you make. They tell you what you can afford even though you can’t and then say your not in financial troubles when you are. Give loans to casuals but not to permanent workers. No mister how lying you have banked with them they show no loyalty to you what so ever. They are the worst bank ever.
Conflicting information! Poor options for long standing clients.
I have been banking with CBA for 12 years and the customer service has been overall, mediocre. I have had 3 or so friendly people answer my enquiries over the phone BUT when asked the same questions as I needed clarification, I would get different answers. As in, one staff would say yes you need to go into the branch and then the other (on a different occasion) would say all you need to do is call. Does this come down to training? Also, I am not that great with my finances and this bank do not offer any sort of instalment payment for certain th...ings and for a long lasting client (one of many I presume); that is just not good enough. I'm done with this bank. I'm going to ING. Less fees, easier service, can have multiple savings accounts. So yeah! One less confused client to the list for CBA.
Nearly 4 months to receive credit cards!!!!!
The company has been with the bank for many years, there has been a merger and we have been waiting to receive the new company credit cards for nearly 4 months - started the process in November 2019. There is no reason why this is taking sooo long all entities have been successfully identified and verified. I would suggest we move to another bank but I am not the only person involved. This is ridiculous that a company is being limited and controlled by the ineptitude of the team putting this process together.
bad customer service at Mount Lawley branch
I have been with this bank for 23 years, on 06/02/2020 I went into the Mt Lawley branch to sort out my finances, which I was previously advised to do by Commonwealth Bank. I was greeted by a very rude woman who advised me that what I wanted to do was not possible. After speaking to the manager I was told that the woman who served me first was incorrect. The woman then continued to tell me she was correct and I was told by management that I have to understand cultural difference. Customer service has nothing to do with cultural differences as this woman was rude from the start of my experience and proceeded to give me false information.
Big in size-pitiably small when it comes to service
Been a CBA customer for over 17 years and the decline has been consistent, have tried other banks and realised that the netbanking system (when it works) is still far superior to the competition, which is why I still retain transaction accounts with them, but it ends there.
You will never get through to a person if you call their pilot 132221 number, 30 plus minute waits and when you finally get excited to hear a voice, it is misplaced as they will invariably transfer you elsewhere usually more than once and you wait another hour. How is their ...
Bank from hell
Signed up for a joint account and one of our cards got stolen. Over a month later still fighting them for 50 bucks. You didn't think they have a trillion in assets doing the right thing did you. I bank with a other big bank and the customer service is like chalk and cheese. Only been with them a month. Safe to say the account will be getting closed and I will set up a joint account else where. You would be better withdrawing cash and walking around with it in your pocket, less chance of getting robbed.
The staff is rude and does not know what they are saying . When I ask them for a overseas transfer they said they can do . Then she said she can’t do it . Then I went to the managers said we can do it . I came back to the teller she asked a middle aged Chinese man and said we can’t do it this went on for 1 hour wasting my time he also suggested you close the account ? Is this how u serve the customer ? Supper annoyed
You do not care who I am.
Christmas has always been slightly difficult and sometimes beautiful it is not easy for me to take all things into consideration, I would like an explanation or an apology after being lied to by the client call center this Christmas I have made arrangements to encourage people I regard as good friends and reliable people to share with me at lunch and there are no funds in my bank account, hardly a scrap of niceties in the way of treasured memories... I have to rely solely on my family every time if and when things Fall through... What kind of m...an are you anyway no one can give me a shred of decency. No car, no personal loan to fund my business. No home. Please explain Mr bank teller man that wants to judge my money or see if I actually cope with this little amount of spending money, no thanks to the bank you work for- ever giving me a single thing in the way of extra cash.... Who am i supposed to run to now? and what does it really mean to you to abuse my state of affairs as the middle class terd I think you are! What on earth do you people get off on tricking a hard earnt woman in having requested some minor information, I think you can explain to me why I get no car loan etcetera for lying to me about my Christmas pay... You must get off on making me miserable.... Do you even think my finances or lack of credibility is fair. And to be treated like I am something or someone that deserves nothing better at Christmas this is the end, This is the end of me being treated like dirt like I have been. You owe me an explanation about a car loan and why I was lied to about my Christmas pay and my arrangements are mystifyingly beautiful with no nothing... No condolence, no nice memories of you, no staff being descent in giving prompt detail.
Absolutely dodgy and unprofessional staff
I've been banking with CBA for 6 years. Due to very unprofessional and dodgy staff in Parramatta NSW Church Street branch I decided to leave CBA. They have cheated me 3 times by 3 different staff members when I went there to get a credit card closure letter few days ago.
Rather than fulfilling my requirement, those unprofessional staff were trying to ignore the requirement and sell their products which I don't want.
2 years ago I went there regarding an international transaction. An Indian woman working at CBA Parramatta NSW Church Street bra...
- Verified customer
Fantastic service from Kapil and Robbie at CBA Norwest
Went in with an initial consultation with Kapil and Robbie after previous broker took too long submitting my application due to them getting too many applications.
Robbie worked on my application instantly and got an answer within a few days. Funding was done on time for my land. Following this, I had also done a construction loan with Kapil at Norwest branch and it has been a fantastic service so far. Very quick and efficient service. I'm always kept up-to-date either via SMS or on the online home loan tracker unlike other lenders who leave you in the dark.
Wealth Package offers great value for money. I highly recommend Kapil at Norwest, NSW CBA Branch.
Worst customer service
Long term customer, called recently to update my details only to be left on hold for 20 minutes and when the agent answered, was asked about all this information to verify my details and questions that I had forgotten answers too and then could not continue the conversation and asked to go into a branch. I wouldn't have called to begin with if it was easy to go to a branch during work hours. What a waste of time, will reconsider banking elsewhere.
Branch closure & ATM removal
Its bad enough that the Commonwealth Bank have closed their branch in Oatley but they have taken the ATM as well !!!
At least when St George closed they left the ATM!
Now we have no banks in Oatley and only one ATM!
If that fails we are stuffed!
Great customer service hey!
I have had a business account with cba for approximately 22 years and the service from staff in branches has declined over these years and I am so glad for on-line banking so as I dont have to deal with staff. The attitude is that they are doing you a favour if they give you service not that without customers they wouldnt have employment. Today I had to cancel cheque with was stolen from one of my customers. I was greeted by a totally unfriendly person who forgot that I have a business account with a rather large balance. I guess that a smile would have been pleasant and abliging attitude would have been appreciated instead of total unfriendly attitude and no customer service.
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