Bad service and product
Be aware of commbank charge ‘overdrawing approval fee’ adding up $$$! They are desperate for $$$! Even though you’ve been a loyal customer to them! If you can avoid becoming commbank customer then please do! There are way more greater banks than this!
Rip off Travel Card Money
I've been with this bank for 50 years. Until now I have found them reliable.
Today I realise they are still petty money grabbers who care nothing about loyal customers.
I have a Travel money card with them that expired in February with over 200 Euros and 300 pounds on it. This month they took the money from my card and even though I have now had a new card issued they refuse to reinstate the funds to the new card.
I would give 0 star if it was possible!
I have been with Commonwealth for almost 5 years and all I can say is check your interest! They don’t pay what they say they will. Misleading advertising, deceitful company.
Must do better
The Commonwealth Bank announced in May 2020 that due to the Corona virus outbreak it will temporarily close a 114 branches .
The bank does not list the locations of these closed branches, nor do they indicate how long they "plan" to close them for.
Publishing a list of affected branches would save customers travel time to find out the hard way that their local branch has closed its doors.
Worst Bank ever
I have been a customer since I was 12 years old and have all my loans, money etc with CBA. They have been calling us every 6 months with offers to top up our home loan and when we finally call them to take them up on their offer we are told NO we cant help you. Total joke
In contrast to some who have tried to negotiate a better rate in difficult times (loyalty).
Heritage Bank approved my same type request in less than 10 min over the phone.
Tuggeranong branch of commonwealth bank
In the cold weather the security guard made me wait outside the bank for more than half an hour with my toddler and two teen children. They would not allow me in because of coronavirus measures as only I could get in but now two of us not even my toddler. The branch is small but not crowded and they kept allowing singular adults in. After a long time I went in and a woman Tarun took my case to find out why my name is not attached to my sons Dollarmites account and she said only my son can see his account not me etc and I couldn’t verify him cos...I forgot to bring his change of name document and his passport has just expired so it’s invalid so I said ok let close his account and she did so but conveniently transferred his money to the anz bank account number and typed in one digit wrong and did not give me a receipt For the transaction so fast forward one day I called them and was put on hold To various departments and in the end they said I have to go back to that horrible Branch again to rectify a mistake that I did not make and after a miserable experience wasting my time for two hours at the branch now I have to go back again ? Please do not open any accounts or have anything to do with commbank Unless you want to be pushed around and treated rudely likeThe Banks in third World countries. Btw I was at westpac earlier and they were so friendly and even though they had social distancing etc they didn’t leave young kids in the cold waiting and they were friendly and quick thumbs up to westpac.
Changed repayments without consent
Commonwealth bank dropped payments to a minimum for ALL customers. This is their way of making more money and masking it with ‘helping people out’.
They changed this without my consent.
They changed it effective from the 1/05, you cannot physically change this until the 6/05. I had a payment due on the 4/05.
I went into the branch to try and change it - I was told tough luck and nothing they could do!!
disgusting display of abuse by bank manager at keilor road niddrie
have been with this bank for 60 years - the last encounter i had was regarding getting my title released - because i had gone guarantor for my daughter i thought my tital was clear but it was not however the mortgage on it had decreased considerably and the property had doubled in value - they would not release my title even though they could - they sabotaged every move i made and only through the help of another bank i was able to get a last minute loan as they would not release the title no matter what i tried - because the owner of the unit ...was going to close on the deal and this could have cost me thousands of dollars - however i had let that go until today - on going to the bank the teller was obviously new = i asked for a new bank book which she did and on leaving just decided to check it - no balance was recorded in new book - so back to the teller - however the first time i was at the teller the new manager had opened another booth and i could hear him pedalling his wares and quite forceful wanting the lady to allow him to follow her regarding getting better interest rates - she declined - as i would have with his sleazy attitude - back to my return there was one lady waiting and the girl i had already seen was going to be tied up with her as was her right - i did ask if i could go to the young girl as she was the one who made the mistake on my bank book - she obligingly agreed - the young girl was not able to process my book as she didnt know how - she gestured to the new manager who was still there and he ignored her and beckoned the lady who let me go first to come forward - which meant i now still had to wait longer - just ignoring this young girl was ignorant as she was very timid under his control - i said that he needed to help her to help me as i had already been in the bank over twenty minutes or so by now - he told me how rude i was and that i would not allow him to greet his customer - the lady spoke up and said that i had already asked her and it was ok with her - he then made a long winded greet and then moved towards me stating that - well we all agree here that you are the rudest customer - he yelled over me and would not stop - i decided to take my bank books which had not been fixed leaving me with a nil balance and it should have had the amount transferred - and i left - you can watch the camera footage at between 12.15 pm or so till maybe one o'clock as i am not positive of the time and see how the new manager treats customers - i am going to put in a formal complaint regarding his behaviour which was totally uncalled for - i am considering closing my accounts and also changing the mortgage to another bank - totally disgusted by the failings of this bank - and i am not the only one -
Customer Service Officer (30th April 2020) Moorooka Commonwealth Branch
Mate, you made me look like a fool when I popped in for interest rates inquire on my mortgage. In my 12 years, relations with CBA haven't felt that low
Not a good branch. Would not reccomend at all!
So i have been with commonwealth bank for 11 years. I had a abit of a incident regarding a refund through my bank "Commonwealth Bank" they took on the dispute for my refund for a item i had purchased though a guy online. The dispute took over 1 month and they declined the refund. The commonwealth bank is a load of crap don't bother yourself to look into them. I Recommend other branches as the commonwealth bank do not care about there customers despite being a loyal customer for at least 11 years.
The branch is a load of crap and im quite annoyed at there customer services.
I have been with the Bank for over 30 years and I went in today to renegotiate my interest rates for my home loan and my credit card. The way I was treated by the George Street Sydney branch Jovan was disappointing I was over due on a payment and he wasn't willing to assist until I made a payment on my credit card. I tried to explain to him that I get messages when they its due and the day it's due varies depending if I use it or not and I haven't received one for a couple of months. He said this is not true we send the texts out despite what ...you say. (so I am the liar) I beg to differ on that. He then went on to mention he can not help me until I pay what's owing $250 .00.I have my home loans, credit card, my wife's account, my sons account and my super and he is not willing to help me to negotiate my rates despite they are in the wrong. So much for loyalty. I then ask for the details on who he answers to as to I'm not happy with the outcome and he REFUSED to pass this onto me. If for whatever reason you want to change banks and you really want to go to the commonwealth bank stay away from the George Street Branch in Sydney you will be disappointed.
- Verified customer
terrible wait times
How can it be possible that you put your customers on hold for an hour before being answered. Hire more staff!!! I've called commonwealth bank many times and its always a wait. So they can't blame it on corona.
Everytime I have been to the branch at Coffs Harbour plaza. I have received excellent service from the staff. Today I had another pleasant experience with a staff member named Kayla she was fantastic especially with the current pandemic and diffuclt customers that I saw today. Keep up the great service.
Comm bank sucks
Ive been a customer for 30 yrs. They refuse to answer why my loan wasnt consolidated and wont re do it but offer a new credit card..
An absolute joke!!!
Banks are the root of all evil in this world.
We are all slaves to them!!!!
They don't care.
They did not want to serve me. was left standing at front of line as they went to the person who just walked in. When I said to them I was waiting I got a shrug and an oh, you will be soon. I got an I don't care attitude'. So I then went to another Bank that was happy to look after me. When I went back to Commonwealth to transfer out over $700,000 they still didn't care. No phone call nothing for loosing a customer for over 45 years.
Very poor phone answering
Been with them on and off for over 20 years.
Was on hold for 2 hours then phone died. Recharged phone and I am still on hold its been another 2 hours so to fill I time I'm writing this review. Very poor. You can take calls from home it's not hard answer the phone and let me get on with my day
With what’s happening around the world. Look at the state of the ATM’s disgusting
Went today30/03/20 to the ATM at Tarnet & Look at how disgusting it is. Something needs to be done so they stay clean. With the seriousness of Covid-19 we need to invest maybe having wipes close by .
Locked out of my own commbiz account: can't even shut it down.
I am a lifetime commonwealth customer since my dollarmite account at six years old. About five years ago I made the mistake of using commbiz for my business banking. I set it up and was given a security token which was lost when I moved house. I have been trying to recover my login details for commbiz. I called them and they said go to the branch. I went to the branch and they said, you need to go home and call them. I went home and called them, they said you need to go to the branch. I went to the branch, they said, all set, just go home and p...ut in this number. I went home and put in the number, it didn't work. I called them again. They said..... go to the branch! At this stage all I want to do is close the account, but they won't even let me do that. This has taken so many hours of my life. Very frustrating.
worst bank I've ever experienced
My elderly father has been with The Commonwealth for more than 30 years, mostly dealing with the same branch. Due to the current health crisis I have been trying to make it easier for him to pay his credit card and access money. I have been given the complete run around by the bank. I have been told three different things by three different people who were all very abrupt and unhelpful . I complained to the bank complaints team over the phone and was basically told "we don't operate that way" when asking if I could link his credit card so I ...could transfer money to pay it at the atm. I have now changed his pension payments to go to the Bendigo Bank, and plan to cancel all his accounts at the Commonwealth. The day that it is easier to deal with centre link than it is with a bank is the day you change that bank
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