- Verified customer
Fantastic service from Kapil and Robbie at CBA Norwest
Went in with an initial consultation with Kapil and Robbie after previous broker took too long submitting my application due to them getting too many applications.
Robbie worked on my application instantly and got an answer within a few days. Funding was done on time for my land. Following this, I had also done a construction loan with Kapil at Norwest branch and it has been a fantastic service so far. Very quick and efficient service. I'm always kept up-to-date either via SMS or on the online home loan tracker unlike other lenders who leave you in the dark.
Wealth Package offers great value for money. I highly recommend Kapil at Norwest, NSW CBA Branch.
Worst customer service
Long term customer, called recently to update my details only to be left on hold for 20 minutes and when the agent answered, was asked about all this information to verify my details and questions that I had forgotten answers too and then could not continue the conversation and asked to go into a branch. I wouldn't have called to begin with if it was easy to go to a branch during work hours. What a waste of time, will reconsider banking elsewhere.
Branch closure & ATM removal
Its bad enough that the Commonwealth Bank have closed their branch in Oatley but they have taken the ATM as well !!!
At least when St George closed they left the ATM!
Now we have no banks in Oatley and only one ATM!
If that fails we are stuffed!
Great customer service hey!
I have had a business account with cba for approximately 22 years and the service from staff in branches has declined over these years and I am so glad for on-line banking so as I dont have to deal with staff. The attitude is that they are doing you a favour if they give you service not that without customers they wouldnt have employment. Today I had to cancel cheque with was stolen from one of my customers. I was greeted by a totally unfriendly person who forgot that I have a business account with a rather large balance. I guess that a smile would have been pleasant and abliging attitude would have been appreciated instead of total unfriendly attitude and no customer service.
Bank that put their interests before customers to gain profits
Over 10yrs with the bank. Made many errors in my home loans and I have to pay for their mistakes. Unreliable and unprofessional bank.
Terrible customer services, lies and threats to get their way.
To be expected overall reviews
I have been a loyal CBA consumer for 2+ decades.
Despite CBA's already mixed and downgraded reviews by most CBA
consumers. I maybe considering changing or upgrading too Finlease.
Which seem to already have 5/5 reviews & mostly excellent feedback from
co existing Finlease Banking consumers.
Shop Around - much better rates out there
We've had our home loan with commbank for over 6 years. We've NEVER missed a payment. In fact we've consistently paid more than the commank prescribed minimums so that we have a huge redraw amount available to us if required. Similarly, our credit cards with commbank have always been paid on time. We have a perfect credit rating .Despite our loyalty to commbank, commbank will not look at lowering our interest rate and they definitely have better rates out there. If you are an existing member, they dont care about you anymore. Our request is reasonable - take us off the expensive wealth builders package and offer us the same rate you're offering new customers.
My advise - shop around and avoid commbank.
Appalling treatment when lost wallet even tho signature on file and had ph with ph app with fingerprint ID. Still treated like a potenial criminal not the distressed long time customer I am who pays huge fees!! And they were very unhelpful when I asked how to do cardless withdrawal. Very unhappy
Really, really screwed me over and require better training of their staff to understand how their products work.
I was meant to move house last Friday, but Commbank stuffed that up for me. Long story short - they would not pay the final step of my home build until I jumped through all these hoops in order to get a bank cheque from them on the day of the build. This was due to a variation the builder (JG King) applied that was throwing out the maths of the final invoice compared to what my loan was meant to cover. We drove another bank cheque from our other bank in Werribee to the builder in Port Melbourne as per their instruction in order to obtain a rece...ipt or else they would not release the funds. We did this, then after a few hours of confusion they told me that they can't actually do a bank cheque for me because I don't have a bank account with them, only a home loan. This news came at 4.45pm on the day I was meant to move in. This was a huge waste of time and demonstrates that the staff at the Werribee branch do not know how banks work (neither do I, but I don't work at bank). Each person I spoke to required me to show them my ID and my bank card with them. I told them I only have a home loan, so cannot show them a card. When I was asking them for a bank cheque, they really should have flagged that I can't do one. At 4.45pm I asked "If I had set up a bank account today, could I have done the bank cheque?" they said yes. I then asked why was this not suggested to me earlier? (I had been in and out of their office since around 10-11am) and they said it is not their job to tell me what to do and they only do what the computer tells them to do. I would have totally started a new account with them, and probably moved my spending and credit cards over to them too to make my banking simpler and could have become a better customer for them. I can't believe they didn't try and get more accounts out of me, usually banks are always trying to do this kind of thing. I am very tempted to move home loans to another bank after this experience as it required us to stay at my parents house for a few days + leave all our stuff in the garage of the old rental whilst the new tenants had already moved in. Incredibly stressful and a pointless waste of everyone's time when there was a feasible solution that they knew about all along. Please train your staff to be more helpful. They were all very pleasant and nice to me, but I would love to see them be able to show some initiative and problem solving skills instead of acting like robots.
Very worst attitude service at Sunnybank branch.
Due to ATM out of order on 11 November, I reflected to Sunnybank branch staff I just only want to deposit $1500 why every time only can deposit $100 or $250. So that
I need to operate over 10 times to finished $1500 deposit.i provided the receipt to her.
she gave me attitude service feedback is She do not care what I said. It costed my al lot of time. This bank have very worst service attitude.
The reviewer stated that an incentive was offered for this review
SAY NO to CBA
I have been with this bank for the last 20 yrs, for the first time ever we have found ourselves in financial trouble, they will not add our credit card debt to our home loan which would add an extra $200 to our loan but are happy to keep charging $1400 per month instead - I urge everyone to leave this back we are looking at other options
rude staff at Katoomba at the entrance inside three times a staff member has acted more like a bouncer than a bank employee planting herself between me and the line trying to get me to go outside to the machine to put my money in and not to the teller. Today no one inside to take my money, as the only teller was outside the bank using the machine i having to wait with only me to be served, SHE told me when she came back in If I didn't want to wait I should have gone outside to the machine! i didn't realise that i could ask questions and b...e listened to by those things. I thought sadly that was what bank staff did! I dread going to that bank it is a unpleasant experience if you don't want my money fine, I have a Bendigo account as well maybe commonwealth staff should visit there and learn what being courteous is all about because I don't think they know any more. Clive Wood
Outstanding Customer Service
I have been visiting the Commonwealth Branch @ Thomastown for quite a number of years. The service which l have received from Tony and his team would be best described as brilliant. They greet there customers as they enter the branch by name if known, and provide the most exceptional service whilst in there branch. Keep up the great work. Maybe other providers should take note and learn on how customers should be treated.
I have been with commbank all my life and every time I have had to receive money there has been a problem. I took in a cheque from overseas for 20000 euro and first I was told it would take 21 days to clear. Then I was asked to sign a form and the teller was told off by manager as he got all the info he told mebwrong. He gave me the wrong form to sign which was to clear an Australian cheque not an international chq. I was then told it could take 6 to 8 weeks its 8 weeks tomorrow and today I spoke to the branch manager and all I got was- 1. The ...cheque gets sent overseas for clarification.... The international team has not heard anything. 2. None knows where the cheque is or if the overseas branch has received it. 3. Nothing can be done until they et the OK from overseas bank which I have been calling bank for 6 weeks and none has called them to ask if they received it. I should not have to be the one to chase it up as they sent it away they should have had a confirmation that cheque had been received. Now bank can't get through to overseas bank so I have no idea if thy received it, where the cheque is or if It was lost in the mail. I can't believe the lack of compassion and knowledge the people that work at commbank lack, all I want to know is have they received it and when will I get my money and they cannot answer it even though tomorrow is 8 weeks. My mum brother and sister are with westpac and got their money within 18 days. This is ridiculous and I will be cancelling all my accounts with commbank and I will definitely not be taking out my home loan with them any longer. They need to get into action because to not be able to clarify information like this is absolutely unthinkable and I never thought a bank could run like this. I urge anyone who is with commbank if you need to deposit an international cheque do not go through them and open another account elsewhere. It will only cause stress and anger.
- Verified customer
Commonwealth Bank Midland WA loans officer
I recently applied for a mortgage through Nathan Sims at the Midland branch of the Commonwealth Bank. This loan was required to complete a new home, whilst I was still trying to sell my existing home.
The mortgage was approved without any difficulty and the process was made easier by Nathan's knowledge of the Bank's systems and his willingness to help.
I eventually sold my house and my previous mortgage with CBA was discharged without any problems.
Nathan was on extended leave when my house sold, but when he returned, he contacted me to ask ho...
very unhelpful and inhumane.......My father who is 90 had his wallet stolen today. He sobbed and cried in the shopping centre and it broke my heart. When i rang the bank to cancel his card the girl said she wasn't allowed to tell me if any money had been stolen , but would cancel the card.
I rang again from home explaining they had my power of attorney details in respect of Dad, and was told Dad would have to come into the branch to get a new card, it couldn't be posted out. He is deaf and ninety, he had a stroke this month, they asked him r...
Bad to worse
The CBA has become the most bureaucratic nightmare to deal with. Their staff have been ground to subservience. Logic and common sense do not apply.
When you close a loan account you loose access to statements online. But low and behold In this day and age they post bank statements to you because its insecure to email them.
Possibly its got something to do with being majority American owned. The aussies are the suckers who are gouged and then the profits head offshore.
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