Bad to worse
The CBA has become the most bureaucratic nightmare to deal with. Their staff have been ground to subservience. Logic and common sense do not apply.
When you close a loan account you loose access to statements online. But low and behold In this day and age they post bank statements to you because its insecure to email them.
Possibly its got something to do with being majority American owned. The aussies are the suckers who are gouged and then the profits head offshore.
A bank that does not look after it's loyal customers
After being a loyal commbank customer of over 15 years and applying for a $20000 refinance on home and being rejected. Im now proud to say Goodbye to you im taking my business elsewehere. Oh and they are giving me a better rate that what you offered me too.
This has to be a joke right? Only got one star because I had to!!
First the bank refuses to accept a standard legal Power of Attorney document and I have to spend all this time getting stuffed around to satisfy their form fetish. Then I return to lodge the unnecessary form and am made to wait half an hour. In the meantime an elderly distressed lady needs a small amount of information from them so I let her go in when my name is called. So what do they do? Push me down to the bottom of the queue. This is not a bank. It’s a joke.
Appreciate cheerful personal service
I have always appreciated the cheerful personal service of the staff at the Katoomba branch of cba. It was on my last visit to the branch that the efficient and pleasant encounter with Kiah Hall reminded me of this and how valued and important these personal interactions are.
One of the lucky ones!
We have been a long time customer of the CBA. Unfortunately had an unpleasant online scam experience recently. Advised the bank of what had transpired. Within two weeks the matter had been investigated and settled to my satisfaction. Most appreciative of the bank staff's assistance.
Still focussed on signing customers up for services - even though they don’t want them
The CBA may be the biggest bank but I really don’t believe they have taken onboard the Royal Commission findings, they need to realise without customers there just a faceless organisation that’s still hurts the working class person, I’ve been with these guys 25 plus years I’m the fool
Terrible, Stay away
We have been with CBA for our home loan and banking needs for 12 years. On several occasions we have asked them to decrease our interest rate to a more competitive rate. Each time they said they would and then did nothing.
We have been loyal customers of CBA and not once have they done as we have asked. There are so many lenders out there at the moment with interest rates lower than what CBA offer. They didn't even care about keeping our business when we told them we had applied to refinance our home loan with someone else and that all our ban...k accounts with them will be closed. CBA are not there for their customers at all. Their mobile home loan specialists (ie Luke Small) are useless. CBA should be ashamed of themselves and the way they treat their customers. They are just out for money and couldn't care less about customer service. Stay clear of CBA they are the WORST bank to deal with. A bunch of liars. Would NEVER go back to them and I make sure I tell everyone I see how bad CBA really are!
Terrible customer in Camberwell VIC branch
I have been banking more than 10yrs with Commonwealth bank but sadly this bank is very unfriendly and customer service is terrible nowadays.
Staff is lack of knowledge, rude and unpolite. Particularly not happy with Camberwell, VIC branch.
I will soon switch over to different bank as soon as possible.
very disappointing service
We have been customers with CBA for 23 years. Every bank and employee has their good and bad days but our last experience was extremely disappointing, unprofessional - we are most unlikely to ever use Modbury SA branch again.
We called [following a phone call to check if appointments were needed] to discharge our home loan. We had a fifteen minute wait to be seen and then found out that the personal banker had never done this task before and had no idea what to do. She asked two colleagues for advice re the process - all of which took about ...
Everything they touch, they stuff up
I opened a SMSF with these guys- everything they did was wrong.
Spent 3 hours in branch opening the account to be told the assistant did it wrong and we needed to start again (with an experienced person thankfully).
Then for some reason the account was randomly duplicated the following week, meaning all payments were rejected. Every time I called then it was 'fixed'. Eight times! I nearly wept from frustration.
6 months on, it is FINALLY resolved
The foolishly I opened a child's account to allow my kid to buy travel tickets with a card.
Withdraw $2000 from ATM and only dispensed $200. Told me to wait for 1 working day. Manager said would help $100 but not $1800. Been with this bank for more than 30 years. Didn’t know management has been down the track over these years until reading all reviews. Disappointing!!
I like use but every time I need to Withdrawal or Deposit cash it seems to be a hassle mildura vic Centro
I like use but everytime I need to Withdrawal or Deposit cash it seems to be a hassle Mildura vic Centro fix the problem already it's been going on for to long
SHUT THE DOOR IN MY FACE WTH.
20 year customer. I went to the Glen Waverley branch to finalise the last step my new home loan today. The staff member I met with shut the meeting room door in my face as we were politely talking . This left me standing outside in the hallway with my paperwork . No one else to help me when I waited a short time. Very rude and insulting . She didn't want me in the branch so i left without my loan as i could not hand in the final paperwork. I am really put off the Commonwealth Bank.
The CON Bank by name the Conbank by nature..
Absolutely the worst bank of the planet.. Rort after rort nothing but parasitic dunces.. They love false charges and holding your money for ransom... They're scum 4 sure only a ning nong would bank with them..
Helping with an elderly client
I have had occasion to visit Monbulk Branch on several occasions with an elderly neighbour I assist. I found the help we received from Venas exceptionally good. The situation was difficult and she could not have been more helpful. She is an amazing asset to this branch. tank you again.
Great branch - Gouger Street, Adelaide SA
I randomly needed to visit this branch yesterday and from the moment I entered I was greeted with a friendly welcome and directed to the Teller area. The young lady teller was efficient, friendly and dealt with a couple of questions after the main transaction was finished in a very helpful manner. The overall "vibe" I felt in this branch was so much better than what I have been experiencing recently in my regular branch which appears understaffed, therefore making simple transactions and waiting times much longer than in the past.
Where's the minus stars for reviews
Being doing my mum's banking over 15yrs.
Today I was told they couldn't find me on their system.
All I wanted was passbook update withdraw some money add my own in cash to pay her nursing home fees.After being shoved from tell to manager back to teller I walked out in disgust when I was told I would have to wait a further 10mins to be entered in their system.
50 yrs my mum's been banking there but new faces in branch were fumbling not knowing what they're doing.
WHO CAN? is their motto
Not the COMMONWEALTH
that's for sure.
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