Commonwealth Bank admin fees
Loyal customer for over thirty years, including home loan, but they won’t waive their $48 monthly account fee when I want to set up a second account. Terrible way to treat loyal customers, trying to take every cent they can’t. Go to other banks that don’t treat customers this way.
Bank and atm locations need updating!
I love the bank but they are supposed to be user friendly with the cardless cash etc. But many of their atms are being replaced and I have no where to get money out when I either forget my card or don't want a surcharge, which is often. And they haven't updated where their atms are located! it catches me out and puts me in aweful situations constantly. Please update the locations of your banks and atms!!
Very poor customer service
Like most people, I have no real need to go into a bank. Today, being Friday, I actually needed to go into my local branch only to find they closed early, not even extended hours on Fridays. So I go to call the customer service centre and the wait time is over 30 minutes. The bank has little or no regard for its customers anymore. It's over governed and run by people that have no consideration for the everyday needs of the average customer.
Merchant Services - Pathetic
I opened a new business in 2001 and requested a Commonwealth Bank Eftpos terminal as other businesses in the complex were using them. All installed and have had no issues. Fees a little steep but they all are. The bank that I was using (not Commonwealth) was still charging fees so decided to change banks of the business to a newer, zero fees account (not Commonwealth). Opened up new account. Now, all I had to do was contact the Commonwealth bank merchant division and change the account details. Easy I thought. This all started around November 2...020. Filled out the form, sent back to them but the signature that was on the form was different to what they had on file. Ok, they said go to a branch and get them to verify you, sign the form in front of them, they will also sign and done. That took 2 hours to complete, but OK, its done. Ah but wait, nope. Still not done. I ring up in late January, what now. The merchant facilities now need a copy of a statement showing the new bank details, bank logo and names and accounts. I go to the local branch with an original bank statement, they view it, copy it, sign as a true copy and fax it to them. Ok I thought, FINALLY DONE. Ahhh, but wait. Checking today (mid February) the transactions are STILL going into the old account. I ring merchant facilities, they told me that there is a problem with the Statement that was sent, it does not have the address of the bank and the name of the business should be separated from other details. I said WTH. I said "This has been going on for 4 months, it would have been easier just to cancel it". "Yes", they said, "but it will cost you $110". It is the worst customer service I have ever experienced. Here's another point, the people you speak to at merchant services are just the front line, the real team can only be contacted, through them, using emails. Time for a Brandy or 2, or 3.
Pathetic customer support
I had to wait for an hour in a customer service support line for nothing. All I needed to do was to reset the pin of my crap credit card
WORST BANK EVER! I will be removing my mortgage and savings in September when my fixed rate expires! We are exemplary clients but they do NOT look after their existing clients!
Worst Australian Bank
I have moved all my banking elsewhere due to some dreadful branch experiences and unwarranted rude treatment by staff
Worst bank ever!!
High fees and dreadful service!
0 stars out of 10
They steal from the poor and give to the rich
#If you have a savings account you need to put in $2000 per month in order to not be charged fees monthly. They don't tell you they just take your money.
# if you take money out from the counter instead of the machine they charge you fees without telling you and then when they refund it they make it seem like they are doing you favor
# they will take fees for any reason and then find a way not to give it back even though it is their fault.
# don't trust them even if they seem nice and friendly.
# this bank is the worst bank for people who have low income or on Centrelink
Took my money
Went to the Glenroy branch and tried to deposit a few hundred dollars using their machines. It took my money and didn't deposit into my account.. this was on a Friday night. The branch was closed all weekend so I had to wait until Monday to go in. Didn't receive any apology for the inconvenience caused or anything.. too bad if it was the only money I had. Don't use the cash deposit machines!!!!
Very Rude People
Very Rude Customer service at door and then from desk also as I want to open a small business account but she was rude and asked me why you want to open account in this bank and go to your other bank where you are doing your personal banking. Why commonwealth bank doing promotions about their products when people who are face of the bank doesn't want to sell it. my review is minus 5
Castle Hill - Tainted Vision Lender
We have 4 loans with this bank and they are making heaps from us. When we approached the Sub Continent lender, he already had a tainted vision....guess they all have this caste system in mind when they treat customers. Bring in some good old fashioned with clear vision who are out there to help..... Customer service is crap... Perhaps this is acceptable in the sub continent, but not here in Australia!!!
trying to get a card to activate after getting it done
Asked the staff a basic question with a yes or no answer went off on a different tack
We are their slaves!
If you have thousands of dollars cash money in your account then they use it to invest everywhere without even giving you a cent of profit without even mentioning about it. But if you have faced an issue with an unauthorised deduction from your account then you will lose Commbank and you are a total stranger to them .. hours of waiting over their unmotivated , senseless and irresponsible phone operators.. there is no difference if even you have been their loyal customer for almost ten years... I will keep my money at home .. that is enough feeding the bulls..
bad customer service
The customer service manager was so rude, she dont listem and did not care about my problem, she just would like that i leave the bank, i never ever speak with a person rude like commonwealth staff was.
20+ years, not reliable.
This last 2020 recent COVID year:
My Mastercard with them was expiring, and first off:
No letter or email or any sort of correspondence from them reassuring me that something would be done...so 2-3 weeks to the leadup to the expiry I contacted them at my local branch and all I got was a standard textbook response, that all will be taken care off as per automation - there was no need for me to get anxious. I would get my new replacement card a week before expiry.
Then to continue:
2 to 3 days before expiry, still no sign of new replacement card.
Onto the phone with them again, and standard textbook answer, that it will surely come .... just delayed....Past expiry date arrives, no card, 1 week past expiry date still no news. Contact again, they admit that it could be lost and they got no trace of it -suggested I cancel the card and get a re-issue. Did that and they then have the gall to charge me for Priority postage required to mail out the card and it took another nearly 2 weeks of wasted time waiting. (The postage charge (which was not insignficant) appeared on my card statement.) To top that off, during this time of uncertainty, I had no choice but to resort to using my "lovely" wife's Credit Card (from another bank) to get by with my daily expenses - note this card hardly gets used by her (you'll see why this is relevant below) - as I am the primary buyer of groceries, fuel and utility bill payments and I eat out a lot, because this wife does not cook. So when the statement came for that card, she went through it and saw the "huge" (to her) debits racked up in "just" the 2 weeks I had used her card, and I then cop a ton of unhinged and unfair abuse from her for being "extremely" spendthrift. Thanks CBA for causing me inconvenience, wasting my time, ripping me off with that postal charge and further adding to my already tense marital discord. Find some other bank to bank with, guys. Total clowns!
lack of respect to the customers
waiting time to get to home loan specialist exceeds 40 minutes on any given try - not enough staff employed - also annoying music played during waiting time - very hard to take!
Totally hopeless bank
After trying to contact the bank online, by phone and in the branch, I have given up and changed banks after twenty years with the Commonwealth. The last straw was being told there would be a fifteen minute wait in the branch and after waiting one and a quarter hours, I left without seeing anybody.
No Coins / Change
You have decided to be lazy and save money due to covid and make all customers so reliant on your deposit atm and change machines. Yet more often than not they are not working or have run out of money ... Particularly the change machines. Get a grip and serve your long suffering customers who struggle now to run our businesses. Either that or just open the branches 7 days again. Disgusting treatment !!!
Thieves. Absolute thieves
I was in commonwealth bank for 10 years. A loyal customer. Always payed my loans on time at the zoo reynella branch. One day I was apparently late with my loan. I don't know how this was possible as I had a work check that got put in every week. The manager was rude and offensive. Didn't want to help me at all. Exact words were were " we don't have too tell you anything !!!! " . I was trying too find out why it was late. She lied and made a phony story too the general manager and had me permanently banned. Also the stole $800.00 from my bank ...account and refused to acknowledge it. Thieves. Absolute thieves. I wouldn't recommend this theiving bank. If you want too have a bunch of thieves looking after your money and steal from you then go ahead and join them.
Can't speak to anyone
I have spent half a day on the hold to them, between waiting an hour twice and was hung up on, I decided to leave my number and get the call back. They did call back which was a machine that put me on hold for 10 minutes and then hung up on me. I am now making a fourth attempt, 4.5 hrs after my first attempt and still have not spoken to a single person. This is a joke
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