If you want the following:-
Shocking rude customer service
Unable to contact them
Then the CAN bank will provide it.
They are probably the worst banking institution I have ever dealt with. How they have any customers is beyond me.
Long wait with staff appearing to do nothing
They have 1.7 stars only because you have to give them one to comment ... time a bank this size got organised and looked after its clients moving my $1.50 to another bank
Too busy for me
I have been with the Commonwealth bank for over 45 years. Always such a brilliant place to bank. Not anymore for me. They are always too busy. I have had an EFTPOS card that needs to be activated. I have been trying very diligently to get some help to do this. No online banking - due to somebody having fun with my card in USA - not me! I won't be staying with the Commonwealth Bank - I just can't get any satisfaction or assistance. I can't wait to start with my new bank!!!!!
Terrible service, much better go with NAB. So disappointed to have had CommBank for all this time.
- normal easy bank and app to use, but nothing special and never help when really needed
- customer service and dispute centre one of the worst ever.
Stay away from them.
Carnes Hill Excellent Service
I have been with the Commonwealth Bank for over 40 years personally and do the banking every week for work at the Carnes Hill Branch.
I am so happy with the service and the staff are professional but also very caring, nothing is a trouble for them.
I have been in the bank when a customer has shown anger because there has been a line and the bank is very busy, I can only commend the staff on the way they treat some customers even while they are being verbally abused. I must name Lynette, Michelle and Donna on their excellent service, and thank them for being so caring. Cheryl.
As a customer myself I opened an account for my son, 8 weeks later still no card. When asked the first time they said they would re send another card, another 3 weeks passed so called again to be told oh they just aren't sending out cards now you'll have to go into a branch and get it sent there?! How about we just switch banks, bye. Terrible service
Opening an account.
I have been with commbank maybe 10 years. Commbank is not reliable at all. Came to campsie branch to open an account yesterday. After 1 1/2hours couldn’t open it. Because my passport photo n licence photo doesn’t look the same. Because picachu knows better. Pls tell me if your photo from your passport 10 years ago and 3 years ago would it be the same?? No Commbank.
Allen commenting is accurate. The Cba treats people with disorders very poorly.
The Cba do make errors but they will always blame you for them...and sometimes charge you for them too.
Cba Aggressive uncaring Bully Boys
ive been with Cba for around 15 years .Never had a problem . First i have an Adult ADSD and under certain circumstances can blurt out stupid comments without any control over it .
In line at CBA to bank a cheque and a lady asked me what i was there for ,my brain control gone ,i blurted out a stupid remark which i wont repeat .
Next this absolutely aggressive CBA bank employee tells me to stop commenting which i did . This guy was aggressive and angry type . Definitely not customer orientated and lacking the ability to deal with customers in s...
Treatment of existing customers
Have been with the bank for over thirty years and its perplexing as to how they offer new customers better investment home loans deals than existing customers. With my investment home loans they kept increasing the interest rate without any movement from the RBA - claiming it's guidance from some sort of government dept.
Excellent service mobile loan manager Chris
After a terrible experience with st George loan manager a quick decision to try the commonwealth bank paid off as Chris saved the day. Chris was extremely helpful willing to assist and answer emails and calls at any time. He is also very knowledgeable in providing accurate information. I received amazing support from Chris being that im a first home buyer he made the experience stress free and pleasant to deal with. I received approval within 4 days (oppose to st George over a week and they were still asking for me to provide more information) I would highly recommend all to speak with Chris from Commonwealth bank
The only good thing about this bank is their online banking and mobile app. After this, their branches and staffs at just the opposite of their online banking and mobile app. CBA should invest more on their human resources as they did to their app and website.
I was forced to stop work due to coronavirus. I managed to get support from Centrelink in which I still paid 70% of my home loan repayments while I had my payments deferred. I was asked by commbank app if I want to cancel my deferrals which coincided with when I started back at work. The following week I set up my regular payments and then To find out a week later I am behind $709. I was sent the cancelation message a week prior to my regular monthly payment due date which they expected me to pay the full months worth by. Utter pathetic and ze...ro compassion. I was penalised for restoring my payments. They expected the payment immediately, would not add it to the loan or accept payment plan. For someone trying to do the right thing they really want to rip you off where they can
Would rather eat raw rats then deal with this bank
I’ve been with CBA for 8years,never had issues.I use online banking and occasionally go into the branch.But now I will NEVER use this bank again after the repeatedly TERRIBLE interactions I’ve had at Mt P branch Mackay.Ever since Covid19,the drama to go there is equivalent to the old Chinese opera dramas from 1850!!These women have got a tiny bit of power and are so bloated with it they can’t talk to you normally or treat you like a human!!And after repeatedly waiting in line for over 30 MINS bc they just seem to have no tellers ever,I give up....I also am offended at being asked to tell them what I was using the money I took out for!!???EXCUSE ME but isn’t that my business?Would it matter if I said strippers and Charlie;preferably at the same time-Or to donate to some poor orphan kid in Cambodia!?I know they have to check people aren’t getting scammed (eyeroll) but no I’m not sending my lousy $2000 bucks to a long lost aunt in Nigeria.A-no one would claim me as theirs and b-I’m white as hell from a long line of Welsh convicts,so if anyone was scamming it would prob be one of my own mob!So Mackay Mt P commonwealth,Seriously Change Your Attitudes and Get More Tellers.I”ll take my little amount of bugs bunny elsewhere thanks.
I will be cancelling my account with commonwealth as soon as I get my money back
I have had a commonwealth account since I was 13 years old. I put a large sum of money into a terminal deposit and needed to take my Money out before term due to an emergency. I told them that I don't care about the interest and just needed the money out. It has been a week and they still have not given me back my money. The keep asking for documentations and proof. I went to the bank and had all the documents needed and it was obviously an emergency. But every single day since I went to the bank I keep getting more emails needing more proof. I...D, signature, contracts you name it they ask every day and keep lagging the process. They are still using my money for investment and won't give me back my money and my life has been turned around because they refuse to contact me back. This is absolutely ridiculous that a large bank like commonwealth have become some money hungry since covid. I trusted this bank and they have let me down completely. If I had the money to sue I would.
After years of visiting the same branch every 2 weeks, I was refused a large sum withdrawal, I’m now closing the account
The account has been active for over 40 years. I’m offered an transaction account with no interest on the $600 k in my passbook account. I’m closing the account. I went to withdraw a large amount and I was refused.
Withdrawal transaction fees
i was charge for withdrawal assistance? I thought the branches are there to help us not to charge us..i've been with the bank for a long time but this is ridiculous..thumbs down..
Getting a loan
The Commonwealth bank never helps pensioners or low income earners get any loans. Always says NO. The interest rate on one's account is appalling. The bank leaves its customers POOR. The bank gets all the money, makes trillions of dollars. To do what with it? When a person DIES they do not take the money with them or their belongings.
Customer service at it's worst...Laziest bank customer service - mirrabooka
The worst customer service, they tell you they can't help because they don't want to take liability? It's about pushing you out the door and not giving you any service when they are capable of doing so.
Why has the attitude of bank staffers changed? They seem so uninterested in assisting instead of hearing out what you need assistance with, instead they tell you they can' t help you to get you out the door? What exactly is their role in there then...just to stand there and escort people out of the door because they don't feel like assisting...? So if Netbank couldn't help me on the phone and they send me to a branch and then the branch says they can't help me? Then who can? Our money is in your bank and we need help with certain services to do certain things with OUR money so we expect service.
Another cut in services to a small town
So now the CBA bank in Yarra Junction closes between - 1-2 pm for lunch. So to go to the bank I need to take time off work. Profits before people.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.