Computer Alliance Online store

*Bought through Amazon from this store Dispute with the store over major fault vs minor fault, meaning I'm getting another rubbish keyboard, rather than the refund I requested. Yes, AI can be incorrect, however I believe it is correct in this instance, as per below output from Grok. === hey xxx - I am rejecting the goods and electing a… Read more

refund, given consumers regularly win these cases as per Grok, please see why "This is a very common scenario with mechanical keyboards (switches failing prematurely is a frequent complaint), and consumers regularly win refunds/replacements in similar cases." === You (Mark) are correct — this is a major failure under Australian Consumer Law (ACL), and you are entitled to choose a refund or replacement. The shop (Computer Alliance / James) is wrong in classifying it as a minor fault. Why it's a major failure According to the official ACCC guide (and the exact Part 6 you were both referring to), a problem with goods is a major failure if any of these apply: A reasonable consumer would not have bought the product if they had known about the problem beforehand. The goods have one serious problem, or several smaller problems, that would have stopped a reasonable person from buying it. The goods are substantially unfit for their normal purpose and cannot easily be fixed within a reasonable time. (Other criteria like unsafe or significantly different from description also apply, but aren't relevant here.) Your argument matches the ACCC wording almost exactly: You explicitly said the failure (soldered mechanical switches that died after normal use) is a serious problem that would have stopped you from buying it had you known. You replaced the keyboard yourself because it became unusable (no longer fit for normal purpose). Repair is not realistic or worthwhile (soldered switches on a mechanical keyboard often make proper repair uneconomical or impractical). Even if the shop views the single switch failure as "fixable," your subjective experience + the "would not have bought it" test is what matters most here. The law protects consumers from hidden defects that significantly affect value or usability. Why the shop is misapplying the law James is focusing only on "this is a problem that can be fixed in a reasonable timeframe" (the minor failure test). But that's not the full picture: The "fixable in reasonable time" test mainly applies when the failure doesn't meet the "would not have bought it" or "substantially unfit" thresholds. Once it crosses into major territory (especially the "reasonable consumer would not have bought it" part), you get to choose refund or replacement — the shop cannot force a repair. Multiple minor issues can also combine into a major failure, but here you only need one strong reason. The shop's response ("therefore considered minor") ignores the primary major-failure criteria in the very PDF they linked. What you can do next (practical steps)

Unable to upload invoice as of yet, though requested through Amazon to this store

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I ordered parts from them to build a new PC and this is my report: 1) They have an extensive range. 2) Their prices are competitive, and many are either below RRP or on sale. 3) Some products have free shipment. 4) They offer payment via bank transfer and BPay. 5) I got express post, but only got charged $35. That's probably because they… Read more

honoured some of my purchases having free shipment. 6) You get an email confirmation of your order. 7) They deliver to PO Boxes. 7) I purchased my order on a Friday, paid via BPay, and got my order delivered the next Wednesday. I've built my machine, and it's all good.

I'm very happy with the company and my purchase.

I purchased a computer on line, and upon arrival I did have a few issues with the build. These were eventually worked out and solved satisfactorily. Unfortunately things do go wrong at times, but it's how they are rectified that counts. They solved the problems and communications were good. Thanks. Show details

TERRIBLE! I ordered a custom built PC. When it finally arrived nothing worked and the case appeared misaligned, this could have happened in transit but it was not very well packed. So after sending it back they fixed it but apparently there was a 2nd box that I never received or even knew about. Upon contact the company and eventually get someone… Read more

that spoke English, they effectively said too bad, not their problem. I would never never use this company again. WORST SERVICE EVER!

Purchased a monitor that did not support Foxtel UHD 4k as advertised & described and it had unusable unheard weak audio output. I found the staff arrogant and argumentitive, in self denial over solid facts regarding the defects. They refused to make good.. Will not be returning. Show details

An amd ryzen 5 5600G CPU was purchased through their Amazon store. It was returned after it was not able to boot into bios and kept showing dram error on two different motherboards with amd4 sockets. The ram that was used was able to be tested in 4 different motherboards with no problem. The error was obviously with the CPU. However they sent back… Read more

a report which was not legible stating the unit was fine and did not return full purchase price or postage return. This generic report could which was illegible could have been from any CPU. Extremely unhappy.

Excellent after sales service. Were able to address issues promptly and without a bunch of unnecessary runaround. Highly recommend this store for their efficiency in getting orders out and for their troubleshooting support afterwards. Show details

I ordered an LG monitor on-line Black Friday 'special', which was delivered promptly, but when I got it set up the screen image was 'fractured'. Contacted CA and explained the issue to staffer Stephen Mallard who agreed after seeing a pic of the screen that there was a 'problem'. He arranged for it to be returned to Brisbane at their expense. On… Read more

re-packing the item I discovered a hole in the outer packaging which could have been the result of an impact causing the problem. I pointed this out in a subsequent email. Long story short, without discussion of how, when or why, CA agreed that it was a shipping damage issue and offered to refund my payment or send me a new unit. I opted for the latter and have just finished setting up. The unit is sensational but so is CA's service! You have my vote. Thank you!! Peter, Camberwell VIC

There are a few PC-tech retailers in Australia that offer unconditionally free postage with $250+ spending. I'd definitely buy more products more often if Computer Alliance offered free postage for $100+, which I'm sure would lead to greater revenue in the long run. Another big plus by my standards is user experience when browsing & comparing… Read more ·  1

products on the site. Computer Alliance's site has much to improve. I love not needing to click thanks to the automatic categorical expansions when I hover my mouse over. It helps me get to the specific item page efficiently. However, ComAll's site requires consumers to click a lot to get to an item page of interest (e.g. it takes me 9s to get from home page to DDR5 RAM vs 3s in Mwave & PLE).

Aspects that I'd appreciate upgrades on: - general component pricing (not always competitive compared to Scorptec, Umart, & BPC for example) - ability to expand all dropdown categories with a mouse hover - cart management (updating quantity of items can be done with - & + buttons)

Cheers for the overall positive experience Computer Alliance, keep up the good stuff!

Great service – Ordered an item from the Brisbane store and it arrived 3 days later in Perth well wrapped and working. There was even a person you could talk to for advice. All you could ask for. Thanks. Show details

Great Service – Ordering was hassle free delivery was quick. I called to confirm payment and service was friendly and answered my question. This and they have a great range of products. I will definitely use them in the future.

Wasted my time and then hung up on me – What a terrible experience! They lost a $5,500 sale just because some sales staff decided to be jerks. Asking my name to transfer a call after I had spent time on the phone and email with a sales person. The 'no sales training' staff put me on hold and wouldn't transfer me to the sales person I wasted 45 minutes speaking with. Might have been a… Read more

mix up but clearly this store doesn't respect that $5,500 is a lot of money to pay to an unknown store.

Fortunately, plenty of other places to buy computers more cheaply and with more experienced and caring staff.

Randomly deducted $90 from my Amazon refund – I bought an AMD graphics card on Amazon from Computer Alliance. The card did not work with my EGPU hub (oculink) but my existing Nvidia 3060TI worked fine. The AMD Adrenaline driver crashed constantly, and the AMD card reported error 43 code in Device Manager. I then fired a return and refund request on Amazon with the reason that the graphics… Read more

card was not compatible with my setup. I paid for postage and mailed the graphics card to Computer Alliance. Computer Alliance then deducted $90 from the full amount and refunded me the rest because I "opened the packaging". So it seems that Computer Alliance can decide to deduct random amount of money as they like from customer's refund with some absurd reasons they made up, i.e. a day-light robbery. Ridiculous!!

Great price. Great service – First of all I will state that I am in no way affiliated with Computer Alliance and this is a genuine review. I ordered a Wacom Intuis large drawing tablet for my son. It arrived very quickly - in 3 days and my son is delighted with the product, quality and the excellent condition it arrived in. It was also $40 cheaper than other companies and free delivery. Well done Computer Alliance - we are very happy customers. Show details ·  1

Excellent Service & Technical Assistance – This is the second time I have purchased a computer from Computer Alliance and I cannot question their excellent service, backup and friendly smiles all around. For me - 100% recommendation. Show reply

Re-purchase after credit for faulty item – I recently purchased another TP-Link M7450 mobile access point after the first one I bought (two years earlier) developed a swollen battery. Comp Alliance gave me a credit under warranty for the original purchase price and I bought another one of the same model. They come with a three-year warranty which is very appealing even though there are a… Read more ·  1

couple of design features with the M7450 that are not appealing. Firstly, TP-Link chose to make the device unusable on mains power without a battery installed. Not helpful if the battery is so fat that you can't close the cover. Secondly, the TP-Link M7450 can operate on 2.4Ghz or 5Ghz wi-fi frequencies **but** not concurrently, as some competitor devices can. Damn pity for such a useful device in all other ways.

So, good marks to Computer Alliance for their warranty response. Mostly good marks to TP-Link for the M7450 device, apart from those two issues that I described.

Really, really poor chat-bot service – 'James' is easily the least helpful chat-bot I have ever experienced. An arrogant belief that he was right even though he absolutely wasn't. Update your AI software, don't model it on an entitled millennial. Show details

Customer service unreasonable – I was in the market for a new top of the range GPU. Found one I liked and thought I was getting a new product, the only thing their listing mentioned was 'clearance open stock'. No elaboration or any detail past that. But I was otherwise ok to get a product that had the box opened for inspection as you would expect. But when I got it, this was in… Read more

used condition. It was missing pieces and accessories from the box, had dust in the vents and fingerprints all over it and printed text rubbed off the GPU, everything was thrown in the box, was suppose to come with a promotional game as marketed all over the listing - nope. When I looked at the invoice in the box, it mentions the product as 'SOILED PRODUCT' "Inspection on request". None of these were on the original listing that I tried to find after the fact. I brought it up with them and they said there's "nothing wrong with the GPU", "it's not damaged"," we're sorry you didn't read the heading properly" "You can return it but we're charging a restocking fee" and no comment about the game when I mentioned it. It's a $1350 GPU brand new from them, and I paid $1300 for an opened one. What I paid against what I received was completely unexpected and a completely acceptable reason for a return in their return policy. I was also happy to exchange it for a brand new one and pay the difference, or receive a little extra compensation as it's still what I want, but because it's an open product (that someone else opened) they didn't want to help in any way. Sure there’s ’nothing wrong with it’ but it’s completely dishonest, very misleading and they really try their best to avoid returns.

Impressive After Sales Service - Best in My Experience – I have to agree with everyone that has given 5 stars. Just asked for some old invoices and they had them emailed within less than 15 minutes. Impressive. Great prices and great service. Delivery was really good over the busy Christmas time. Show details

Outstanding service – I ordered two MSI Bravo 15 B5ED-003AU 15.6" Ryzen 7 Notebook Win 11 for my children as they had excellent pricing free shipping and availability of the laptops I wanted, their website is very easy to navigate, their inventory is live so you know it's in stock to order they have a very impressive range of PC related products ranging from budget to… Read more

top tier gaming PC and laptops, my order was placed in the morning and it was dispatched same day! I did call to verify my order and the customer service member I spoke to was very friendly, professional and genuinely wanted to assist with my questions. I have no hesitation in recommending the team at computer alliance and they'll continue to receive my ongoing business keep up the great work.

Terrible Customer Service and Return Policy – I purchased an HP monitor with speakers and a webcam. I am very familiar with computers and attaching devices. However, when I attached the monitor to the computer, I could not get the volume controls to work on the monitor and had to access the Volume control through the Control Panel (Windows 11 Pro). The volume was set to 100 per cent, but… Read more

the monitor's sound was unsatisfactory and terrible.

I notified my concerns and disappointments the next day after delivery (2 PM the previous day) and expressed the faults I experienced. I was told to return the monitor, and a Service presentative stated immediately that he would examine my complaint, and if he could find nothing wrong, I would have to pay a restocking fee of 20 per cent. This Service representative found no problems I had noted. Unfortunately, I expected this outcome before I left the store. In my case, the 20 per cent was $71.85 lost!

I would not recommend this store for any future purchases, particularly as I only had the subject monitor for less than 2 days.

Tried to weasel their way out a Refund – Either the Staff is lacking in knowledge of the ACL or they are trying to use it as leverage to avoid refunds and provide replacements instead. I booked in a faulty product that falls under a Major Problem as per Australian Consumer Law indicates, it is a fully non-functional product. Not a partial functioning one which would be a Minor Problem.… Read more

This Business tries to explain how the product I have been sold falls under a Minor Problem as they state "can be resolved in a reasonable timeframe". That's not even a proper explanation of what constitutes what a Minor Problem is with the Product. I actually had to take 5 minutes to give them explanations of a Major and Minor Problem with said Product. I asked for a Refund which was denied as they state "I'm afraid not. The drive you sent for warranty was purchased in 2019." I don't think they realize that the ACL overrides whatever Business Policy they have with Consumers. You can't just say "No Refunds because of XYZ Reason". Denial of Refunds for Products with a Major Problem is illegal. After providing explanations they were able to provide a refund.

I'm not sure if CA are lying or not but they have told me that they have to check with the Manufacturer first if they can provide a credit before providing me a refund. This is because I had to bookin a similar Product at a similar timeframe that was sold by another Business and that said Business immediately told me that it is faulty and they can provide either a replacement or refund, so I chose the latter.

At the end of the day I feel for those that do not have any knowledge of their Consumer Rights and get abused by Businesses. So if you're reading this please read the Australian Consumer Law to stop Businesses likes these bullying their way around Consumers.

My New Go-to Store for Computer Stuff – Have a great range of products with competitive prices but what we love is their prompt service. Both my orders over the Christmas break were shipped the same day, with no excuses or delays. You have won yourself a lifetime supporter and will always be my first go-to choice for our needs.