Computer & Parts Land Physical store

Cheap but misleading advertising (STOCK isn't REAL) and service pretty bad 1. They advertise stuff they don't have (which will result in an ACCC complaint if this continues). Example: I wanted to order a drive enclosure and emailed them about it and the response was "[The product] is end of life. No more in the distribution chain". Yet dozens of… Read more

others online have the same product available. 2. They tell me a product is in stock but then somenoe else contradicts that: "[The drive] is in stock at [Branch]". I write back to confirm, given their unreliabilitiy. Next guy says: "[The drive] needs to be ordered from our supplier. So not ready to pick up". WHAT? I was going to go this arvo to pick up! Is it there or NOT?! 3. They advertise something with two variants but you can't order the variant you want. I assume you just get what you're given?

Stay clear of this store. I could not believe their customer service & their little respect of knowledge relating to the ACCC. I purchased the 15.6" Pexar Starlight Frame from this store on the 23/01/26 for $429! Only 5 weeks later the digital photo frame stopped working completely. I followed the websites troubleshooting scenarios with no luck,… Read more

hence I requested a refund & not a warranty repair. The assistant at the store confirmed my frame was dead too. I was told that this is not possible & I need to follow the warranty process. They also confirmed they had no money onsite to preform a refund or credit card refund! I asked to speak with a manager as the ACCC site confirms I can request a refund in this scenario. The assistant called the manager at another site & she refused to speak to me. I was advised to leave the store as there is nothing else that can be done & Warranty process can take up to 8 weeks. I then called the manager/store & requested to speak to the manager. Again I was given the company policy with no refund available & when requested to speak to Mabel, the manager, she refused to speak to me again!! I don’t know what to do or where to go as they have my faulty frame & only offer to repair with an 8 week wait!!

Shoutout to Jeff! – If you want to know you're in safe hands then Jeff is your man. He's consciences with an intuitive understanding to provide great customer service and knows his trade well. Highly recommend. Show details

Good PC parts store (West Melbourne) – This is a review based on experience with the store in North Melbourne (or West Melbourne on the CPL website). From memory Ive bought at least the following across a period of time: - AIO cooler - 13th Gen CPU - M.2 SSDs - HDD brackets - Fans Q: "How easy was it to navigate the store and find what you wanted?": A: Easy. The online store is easy… Read more

to navigate as an enthusiast. The store is a warehouse with a small shop area with a variety-albeit limited-number of products in glass cases.

Q: "How satisfied were you with the range of products available?" A: Very satisfied. Product variety seems to be on par with other similar stores.

Q: "How satisfied were you with the quality of product(s) you bought?" A: All products worked as advertised and expected.

Additional information below:

Pros: - Good stock with similar pricing to other enthusiast PC stores - Customer facing staff are knowledgeable about the products and can assist. - Free screws and standoffs in a box at the front. Seriously, every PC store needs this. - Website is good with appropriate filters and information such as stock availability at different warehouses - No issues with any products Ive bought here.

Cons: - This outlet is best suited for enthusiasts who already have an idea of what to get. There aren't too many products on the shelf - Website pricing for some items changes day to day, sort of like a market rate. Not sure if this happens at other stores as well but its a bit strange.

Best price and value computer parts store in Melbourne - without exception – I am only writing this after reading all the negative comments here - wow! Ok, first of all - let's be clear about what CPL is and is not. It is NOT a store you come into and expect a smarmy salesperson to hold your hand while you decide what you want to buy. You have to KNOW what you want to buy before you get there, therefore - CPL is not for… Read more

everybody. I have used CPL for all of my computer part purchases for over 10 years (well, since they started) without a single issue. They have always been courteous and professional and I couldn't fault their operation. Granted it is quite an experience to attend any of there stores ...and to be honest, they do remind me of the Soup Nazi store in Seinfeld. Lol. Do your research, know what you want before you get there and you will not be dissapointed. Good job CPL.

Noting hill branch- liars – Keychron K3v2 was advertised online for $109. I went into the store to check that they had stock with the supplier as it required a pre-order. Confirmed the supplier had stock. After I paid $109 they claimed that it’s not available because they actually were trying to sell it for $119. My advice don’t do business with them. Lack of business ethics. Show details

Do Not shop at CPL - especially if you think you may have a change of mind or product could be faulty – Website claims they do honour change of mind case by case - but in reality they will find any excuse not to. In my case it was picked by myself at their Notting Hill branch and the mistake I made was accepting an item with a torn & crushed packaging. This was later used against me to disallow change of mind. If you are still really desperate to… Read more

shop at CPL NEVER accept any packaging or item damage before either leaving the store or accepting delivery. Good luck, you're going to need it with CPL

Warranty not honoured – My son purchased a twin pack of DDR RAM and one was DOA - confirmed by two independent IT professionals prior to returning it for either a replacement or refund. The "technician" at CPL claims to have tested it and found it not to be faulty (this was not demonstrated to me in the store, however - I was just expected to take his word for it),… Read more

therefore no replacement or refund was offered.

My son tried the RAM again in his PC with the same result - one works fine and the other doesn't. One of his friends had the exact same issue, and experienced the same non-service from CPL. It's a lot of money for a 14-year-old to lose, and doesn't give him much hope for future purchases from stores such as this.

I'll stick with Amazon in future - they may be a little more expensive, but at least they will admit when a product is genuinely faulty and their returns process is a breeze.

Suspicious Service – I have ordered a RTX 3060 Ti from there and I suspect that it is not brand new as advertised to be. The box has strange markings along its surface and the insides have been ruffled with a misaligned seal on the package. I honestly hope not but there's a chance it's been opened before or even worse, a resell.

CPL back to being consumer bullies – Simply do not honour warranty and carry the worst quality products Latest incident was today when they refused to repair, refund or replace my device simply because I was unable to attend the office earlier, but I was still within the warranty period! (I had ordered orico but they instead supplied me with the cheaper product) As a veteran in… Read more

IT and with extensive electronics design skill I was disgusted at how the sales team declared the equipment not under warranty due to a product quality issue. Product quality is a warranty issue especial when the price is fair for the functionality. Will be reporting this to consumer affairs next.

I had stopped dealing with them previously because I had a high end brand new super expensive router fail DOA, took it back and they kept it in their repair room for something like 4 months each time I called they said it was being repaired, when I went back into the store I could see it in the repair centre not touched and demanded a refund given they didn't bother to even send it to the repairer they offered me a little over half the price I had paid as they claim it had devalued sitting on their shelf! I thought things had changed when they lost most of their business and the store is now empty when I go there, but looks like its empty for a good reason.

Around the same time I brought in a high cost flash drive for repair, when it was given back it had personal files from another customer (and was simply another customers drive not new or repaired) The breach of privacy was of no concern to them.

Consumer bullies. I need to remember not to buy from them again, hence the review. to remind myself just because the store has a face lift the people running the show are still the same.

Don't bother with this company – If you successfully purchased an item by ZIP, got the email to collect and the item in-stock, they won't still release the item until they got the money from ZIP. Charged "cancellation fee" where item was in stock, when you didn't even collect the item yet and during the purchased process there was no indication to me that there will be a "Cancellation fee" should you cancelled your purchased. Show details

Terrible experience. Dishonest – Disgusting customer service. They told me o could exchange them I came in they opened the boxes then told me I couldn’t cos they had been opened. On top of that they refused an impaired guy from buying a cable to charge his phone cos he had forgotten his vax certificate. Not human these people Show details

Monitor screen was broken when taking out of box – Just bought a LG 27MP400-B monitor from the CPL store this morning and when I arrived home and took it from the packaged box found the screen was already broken. I am a cautious person and have bought a few monitors/TVs before from other places and this is first time I got the broken screen after unpacking the box when arriving home. When I… Read more

bring the monitor back to store, the person works in the store refused to admit the product was broken before they sold to us and told me I could check the product on spot but I don't know if anybody today will bring a scissor or screw driver with them to unpack the package when buying a electrical appliance.

The store asked me to fill in a parts warranty appliance form and told me to wait at least one week to get any feedback from LG.

My suggestion is if you need to buy a monitor from CPL, bring sth. can open the package box with you to check it on spot; alternatively, just don't buy a monitor from them.

Updated on 10-Feb-2022: Three months passed and there is still no any progress.

Updated on 11-Mar-2022: Four months passed and there is still no any progress.

Wish I could rate 0 stars – Basically they don't honor warranties at all. Also you'll have to wait an hour to be served if you go to a physical store and well I can't prove it but I suspect they sell refurbished as new products hence so many comments on here about faulty goods. On the plus side it seems like it's still super easy in 2021 to mercilessly rip people off and… Read more

still be able to get new victims/customers in to buy stuff otherwise these guys would have closed down long ago, so maybe I should start a computer parts store. I'll call it "At least it's not CPL".

Worst customer service and warranty process I've ever had to deal with! – Long story short, after nearly a year of dealing with a warranty replacement. CPL stopped answering my emails as I was consistently asking for updates! I ended up have to process the warranty myself from the supplier and start the warranty process again!!!!. I'll never purchase or recommend this store again... and I strongly advise others to buy their products elsewhere.  Show details

CPL Preston NO RETURN NO REFUND – I was sold an incorrect product and when returning the day after, was told there is No Return and No Refund. I specifically showed them a photo of my computer and was told I needed the cable they sold me, however it was the wrong cable. The guy behind the counter was so rude, didn't have time when I returned for a return and refund, but was nice… Read more

enough to sell me the wrong item and take my money the day before. Wouldn't recommend to anyone. If I could give No stars or minus -stars I would. -☆

CPL sell faulty products but put the onus on you to prove you didn't break it! – Beware of this 'company'. They will sell you faulty products and take absolutely no RESPONSIBILITY when you try to return it 1 day after purchase. They don't care if you've given them a lot of business either. Such a disgusting way to treat the people who keep you running. Shame on you CPL! Show details

Fawlty Towers – Bought a reasonably expensive monitor here, but when we got it home we discovered that the screen was badly cracked. We returned it immediately but the store refused to replace it, refund us or even accept it. In later conversations the manager accused us of lying and threatened to take us to court for fraud! Reading online it seems this is a fairly common situation for people buying from CPL. It's just not worth the risk. Show details

Don't buy from here - ever – Brought an $80 cable from these guys to connect my iPad to my MacPro laptop as a second screen. After dealing with the poor customer service they were unable to confirm if the cable would do what I needed it to do, so the only way for me to know for sure was to buy it and test it. I did this and the cable did not work. I took it back to the store… Read more

a day later and they flat out refused to refund it. In its original packaging, with a receipt and perfect condition.

Digging into their website hidden in the FAQ's they state, no refunds of any kind.

Just to offer a basic service of a legit refund request would have turned me into a repeat customer. Now I'll never buy from here again and make sure anyone else I know doesn't as well.

If your purchase is faulty you're screwed. Avoid at all costs – I bought a monitor online and picked it up in store. When I took it home the screen was flickering randomly. It did the same for other PCs and cables I tried with it. A quick google search showed this was a common issue with this particular model. I called CPL Notting Hill and was told I could not return the monitor to the store in person due to… Read more

covid and had to pay for a courier to return it to the shop front, even though I had just picked it up from the store front the same day.

A week after returning the monitor I was emailed saying their technicians couldn't replicate the problem with the monitor and it was being sent to the manufacturer for further testing. They would not replace the unit or give a refund.

Four months later after phone calls, ignored emails and having to make a report to the ACCC I was finally told the monitor had been mishandled by them. To put the conversation in perspective the manager answered the phone talking with food in their mouth. I could barely understand what they were saying. Sounding completely uninterested. I was then offered store credit instead of a refund to my credit card. When I refused the store credit and asked for a refund to my credit card they refused to issue the refund over the phone and said to email support to get my refund processed. You get the idea.

Competitive prices, but poor customer service – I have been buying from CPL for years, both in-store and online. They have competitive prices, and most of the time there is no problem. During the lockdown I bought two mouses. They turned out not to be exactly as described on the website page, so I wanted to return them. I could not, because during the pandemic they did not accept returns. They… Read more

did accept the return after the lockdown ended, after a long and excruciating debate in the store with the sales person and the store manageress. However, 10 days later, I am still waiting for refund of the money. I think this company's customer service is ripe for an investigation by the ACCC.

Misleading support experience – I recently had a pretty terrible support experience with CPL. After buying a Power Supply, I built a new PC with it and it wasn't working (no power). I then took the unit to CPL West Melbourne, where the sales rep plugged it into a small black box and confirmed that is was faulty. I was told that as each store operates independently, he couldn't… Read more

replace it, and I needed to return it to the Notting Hill store where I bought it. He then sold me another unit (same model) and assured me that I just ended to return it quickly to the Notting Hill store to get my refund. The sales rep also told me that he had made some sort of note on the original order in the system, which the Notting Hill store would be able to see (which he did not, and they could not).

I then took it back to CPL Notting Hill (an hour's drive) and was told that the tech wasn't in that day, and as it couldn't be tested, I would need to return a third time to get the refund; I had to actively convince the sales rep to take my account details and handle the refund without me present. Now I'm being told that despite it not working in my computer, and tested and found faulty at CPL West Melbourne, CPL Notting Hill has determined that it is somehow now not faulty, and I need to return a fourth time to collect a unit that they already sold me a replacement for.

AOC monitor was cracked in the box! Avoid cpl! – Purchased an AOC curved monitor from cpl only to get it home and notice it had multiple dead pixels. Packed up the monitor and returned to the store, they reluctantly gave me a new one. Unpacking the second monitor, it had a massive crack down the middle of the screen. Returning once again to the store, they flat out refused to refund me and made… Read more

me out to be a liar. I've never been so furious as I had nothing to do with the damage and had multiple staff speaking in Chinese and laughing. After making a scene for atleast half an hour, a female staff came and gave me a manufacturer warranty claim. AOC were great and kept me up to date with my claim, they accepted it was damaged in shipping and gave me a refund. Avoid cpl at all cost. These people couldn't care less once they have your money. I asked the staff member at the counter if he expected every customer to unpack their new monitor or TV in store to make sure it wasn't damaged, he said yes....

Disregard for consumer law – WARNING! blatant disregard for consumer law. I attended the Preston store seeking a docking station. The salesperson made several recommendations. I selected one only to find out its not compatible with my laptop. Sought to exchange to which I have been denied. I am now taking the matter to consumer affairs to seek a resolution. Show details

Do not expect warranty from these people – Purchased an SSD today. Installed and connected the sata cable on pressing the sata cable in, the entire power/sata connector on the SSD folded back on itself breaking the connector. Took the unit back to show them and was told "it's not our problem, you broke it, it's not covered under warranty". I explained to them that the only reason it… Read more

broke is because it was not manufactured correctly. I have been building computers for 20+ years and am also an electronics engineer by trade. I know how to install a sata cable. They flat out refused to consider it as a warranty item.

Asked to speak to the manager and was told she was not interested in speaking to me. I was repeatedly told there is nothing they would do even if the manager did come out.

After about an hour of me arguing with them, the manager finally came out and told me that won't be doing anything about it. She then started asking other customers about their thoughts on the faulty item which I found highly unprofessional. After speaking and laughing in Chinese to the sales member in front of me, I asked the sales member what their stance on warranty would be if I purchased a computer monitor and when I got it home, opened it and found the screen was broken. He stated that they would not cover it under warranty as they would not know if broken from the manufacturer or if me as the consumer broke it. So I asked him if he was suggesting that I am a liar. To which he replied that yes, he would assume I was lying.

In other words, nothing that is purchased from these people is covered under warranty by them. I was told I would have to deal with the manufacturers for any warranty issues. Which as far as I understand is against the law. The seller has first responsibility in warranty issues.

Bottom line, do not purchase from these people unless you are absolutely certain that the product won't require warranty. They do not offer it. Read all the other similar complaints from hundreds of people. Do not support this "company". They don't support their customers.

Much safer buying online from eBay. Or better yet, support a reputable retailer like Scorptech.

Would love to see this business go under.

0/10 stars.

Horrifying – I went looking for a 2/3 pin cable extension for a 40 mm fan, since they had none and no idea about it either, I ended buying a new 40 mm fan with a bit of extension lead, since the connectors did not match with mine, I went back to the shop a few days after to return the fan, besides the reluctant, careless behavior and the overall unawareness,… Read more

the employee makes a call asking about a the return of this item ( like was something completely new..). Wanting to retain on 32.32$ cost an amount of 10$ as a restocking fee... I kept the fan. What a customer service... Once before I did ask about some rams, they had no idea and I bought em from another shop, upon my experience and the multiple consisting bad online reviews, this shop is to avoid!

Terrible – They recommended me a type of ram that didn't fit in my computer. Then declined me a refund for their mistake. Anyone want to buy some ram? Ha Ha Ha Show details

Most disgusting customer service – Purchased a PC for $899. It was delivered to me missing parts and the part packagings were covered in bird poo. They refused to replace the product despite it being totally different than as advertised. After much arguing, they admitted it wasn’t the PC I had purchased and refused to provide me with my actual PC. They reluctantly refunded my money. The customer service was disgustingly bad and I will never return to CPL. Steer well clear! Show details

Poor Selection and Poor prices – As soon as you walk in there, it is a bad experience everything is in display cases, in boxes so you can't even touch a keyboard to test it. the prices are pretty bad compared to other similar size businesses. The staff are uninviting and can give bad advice. Avoid this place. Show details

Disgusting Customer Service - boycott this horrible business so they go bankrupt – Terrible communication, bad customer service. I'm pretty forgiving generally but I cannot accept this disgraceful business' customer service. Received email saying my order is delayed, can pick up on Monday (instead of Friday). Went in on Tuesday and was advised my order was cancelled and item sold to someone else because I did not pick it up… Read more

immediately on the Monday. No email, no communication of any kind...so bad luck to me. They have lost another customer forever. I urge everyone else to do the same. There's plenty of other fantastic businesses out there that deserve your custom.

Integrity? What integrity? – I had specifications for a router and discussed them with the man at the desk. I was told that the router I had originally intended to buy would not work and I was guided toward a more expensive one I was told would work. It did not. I returned and asked for an exchange and this was refused. A number of excuses were given as the man proceeded to… Read more

try to win an argument rather than address why I had been given incorrect information. No apology was given for the mis-selling. In front of another customer, the man proceeded to encourage me to lie to the manufacturer so that the product would be declared defective. Then, he said, I would be able to return the product. I'm used to dealing with people who have integrity and who stand by the advice they give. I found him reprehensible, pathetic and a conman. Please don't make the same mistake I did and shop elsewhere

Customer service is dead at this place – The Notting Hill store wanted to charge me $50 to update the BIOS on a motherboard they sell so it could support AMDs new Gen 3 Ryzen CPUs (older boards wont boot at all with the new CPUs otherwise). They are entitled to charge for BIOS updates of course since they can't just offer the service for free to everyone but they wanted to charge me this… Read more

fee even if I purchased all the parts from them myself. As I was about drop ~$900 in parts for a new build this rubbed me the wrong way. The job would have taken a skilled technician about 5-10 minutes and it's the kind of thing that a decent computer store with technicians onsite wouldn't have hesitated to do to make a sale and generate some good faith which could have translated to future business and free word-of-mouth advertising.

That's too much to ask of some outfits I guess so I took my business to another retailer 5 minutes away. Same parts, same prices, same request, and I was greeted with customer service excellence instead. In every respect. The CPL store had a cold, clinical sort of vibe that seemed to be reflected in their corporate attitude towards customers whereas there are other places that are warm, friendly, and all too willing to do a customer a good turn. While this wasn't exactly a bad experience, it was nonetheless a negative one.

Monitor went bad in 6 months, refused refund or replacement after several failed attempts at repair – Purchased a Dell U2718Q which broke within 6 months. Was advised to seek support from manufacturer directly, which I did but ended up being a giant waste of time as Dell have replaced my monitor with defective refurb units twice now. After the 2nd failed attempt at repair, CPL laughed me off the phone when I asked for refund or replacement,… Read more

telling me that my only recourse is with the manufacturer. This is not right for a (now) 8 month old monitor, especially one this expensive.

Don't be tempted by their cheap prices, it's not worth it for the terrible after-sales support they provide.

Horrible , Rude Customer Service, – Is he thinks he create the this world? MF Malaga lives in Alice World. He thinks he owns IT industry i guess