959 reviews
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- Pre-Construction (265)
- Mid-Construction (47)
- Post-Construction (528)
Reviews
Pre Construction admin review Coral Homes Qld
Our CRC Jasmin is fantastic she is very efficient with her work and great communication skills she always kept us up-to-date with our project and very pleasant and she plans ahead excellent work :) Show detailsCoral's inconsistent service level - totally frustrating
It's interesting reading the various reviews of Coral Homes. We are doing a KDRB and before signing we carried out what we thought was a thorough investigation. Comparing 2 project home builders, taking the time to perfect our design and trying to obtain maximum items to be included in the initial quote. It all took an extreme amount of time to turn around. Once we finally received the Coral quote, we signed the build contract on 20 Sept 2023 - our nightmares begun. Numerous debates in regards to BASIX, Gas bottle locations, tree removal applic... Read moreation process, WIR wardrobe cabinet doors, ceiling mounted curtain track supports, and so on. We had our colour appointment on 18 November 2023 and we received the DRAFT variation today, it needs amendments. We informed Coral months ago we are away all of April and was hoping for them to take over the site prior to April and today they advised they won't have our final plans ready, so the start date is now looking like June 2024. It's hard to identify why some people get exceptional experience and others continuous delays and challenges. Coral don't make it easy to escalate matters, let alone answer the telephone if you call. If we were to go through this process again we would definitely choose a builder located in our same state as having the admin co-ordinator in Queensland and building in NSW is not working for us. Our excitement at building our dream home has diminished at the constant challenges we have faced. Our site which we busted to get cleared in prep for an April start will now sit idle for 2 months. Seeing so much inefficiency is so frustrating. We live with the hope our Site Team once they start will improve our impression of Coral and raise our disappointment at today.So far, so good
We have been really happy with our experience to this point with our customer relations leader who is was paired with us to move us through our tender to final plans stage in readiness for our build. While it took a few goes to get it all there, because of our customisation, detail and requests, our customer relations leader was patient, responsive and really clear and transparent in explaining every part of the process. She was detailed and advocated for us when things took a bit longer over the Christmas closure than we’d hoped but in the end... Read more it only ended up delaying our start just under two months to no fault of her own. She even connected us with our site manager who is also a pleasure to be working with now. The final contract price after the variations was reasonable and pretty much what we’d expected with what we’d selected at colours but Electrical was surprisingly more than expected. We were lucky to have had a great experienced Sales consultant with knock down rebuilds in the beginning too and a great Designer. They’re all very experienced with the process. We await the next phase of our build with Coral, site start.Brilliant build process
We have had an absolute dream build with Coral, from sales to admin and construction. We cannot speak any more highly of everyone involved in our build and have had a dream build.Our sales consultant was able to work with our ideas and budget to help us design a lovely home and the selections team helped us put the details together.
Admin was able to push us through to construction in a timely manner and responded to all challenges well.
Our site supervisor was beyond brilliant and was so on-top of our build through the whole process. Every challenge was quickly identified and addressed and our build is high quality.
I couldn’t recommend Coral any more highly if I tried! Show details
Bad timeframe
Sales team is very cooperative but coordination represent doing terrible job not update no timeframe just want money and scam by extending contract my land was registered in first week of November but still not started the site yet every day new excuses. I am mum and in stress because of these builders. Please if senior manager is reading it please contact me ask Amanda Nairn . Really frustrated Show detailsCoral experience 100% satisfaction
From the selection process to completion. we have had no issues and we are 100% satisfied with the build and the support from our SS has exceeed our expectations. The ongoing communication throughout the entire process made us feel relaxed and comfortable throughout the whole building experience. Show detailsReally impressed with my buliding supervisor
Excellent help and care from- Mitchell Irvine my buliding supervisor on the Central coast.He has gone above and beyond to make sure my house is perfect and everything I asked for Show details
Dream home
We have had an awesome time going through our build in crangan bay. Mitchell has been awesome to work with always keeping us up to date on our build. Also any question we had he answered and any thing we weren’t happy with he fixed it straight away. Show detailsLow grade high charge for inferior product
We upgraded our kitchen at a cost of 5k extra to have the settler profile with laminex completed. We had 2 cupboatd doors replaced above the stove top within the first 12 months and told that under the laminex warranty that this was because of the heat from the stove and could never claim with them again i have the email to prove it. Then a year later 90 percent of my upgraded kitchen pack have done the same thing. Coral have a 7 year warranty on there website for our purchase of this product and currently engaging laminex as they wont help. Th... Read moree funny thing is theh blamed delamination on heat please see the butlers kitchen, island bench and almost every cupboard door that is doing the same thing. We brought a brand new house and cant afford to replace all the doors that have a 7 year warranty. Go to the building with coral face book page there are lots more people that have the exact product and are in the same boat. I expect my product to be exchanged for a product that will last more then a year or 2. Thos is a brand new home- +1
Outstanding Build, lacklustre front of office communication
I have given a 5 STAR review specifically for the site supervisor and his outstanding work getting the house built well and relatively delay free.However I cannot say the same about the front of office/administration side which I would give 3 STARS.
The pre build admin insisted I get a retaining wall ( which in the end was not needed and delayed the build waiting for that to be organised) I also lost money on a deposit for retaining wall and paying for an unnecessary certifier. The admin side would be slow to give instructions on what was r... Read more
equired of me and when they did it then felt like I was rushed to get it resolved. I get that the admin people are not at the coal face of the job and to them their job is admin, but for me this is the single most important project I have ever undertook and found their blasé to be frustrating at times. To be fair to the admin side of things I didn't escalate any of my complaints, I was so focussed on getting the build done (pregnant wife I was trying to get in as soon as possible) that I just put up with some of the things that if time wasn't such a factor I may have pushed for a more favourable resolution. I also fully acknowledge that I was perhaps overly sensitive to delays as the land development was over a year overdue (Not Corals fault) but did leave me with very little patience for additional problems and delays. Once the site was in control of the site supervisor I have nothing but praise, I can't mention names which is a shame because he absolutely deserves to be recognised for his hard work and care. The quality of the build was great with only very minor imperfections to be found, the speed was quite good in getting it all done and his communication was outstanding. Constantly trying to put out spot fires on my behalf. The house I got I am extremely happy with, and I was extremely happy with the site supervisor, his efforts and communications. The supervisor I would absolutely work with again, If I knew I was working with him again I'd recommend Coral to anyone and to corals credit they clearly focus their talent selection where it matters, those managing and building your house. I just wish the pre-build stage was a smoother process.Excellent Customer Relationship Coordinator
This review is for our wonderful customer relationship coordinator Tracie Wright.I am pleased to write this review for Tracie. Tracie has always been there when we needed her with extremely prompt emails, phone calls and answers to our many questions. She has never let us down. Her professionalism and knowledge have been a blessing to us. When I have needed to make changes or decide on certain ideas, she has been my sounding board and has gone out of her way to walk me through those options and given much appreciated imput. Always polite, pa... Read moretient, and approachable. She has been my "calm" amongst the daunting process of our first new home build whilst in our senior years. I see her as a huge asset to your Coral team and will miss her as we continue into our next stage in this journey. (Thank you again Tracie. We wish you all the very best)
Laura Nugent is the Best Customer Relationship Coordinator
My pre-construction experience was great, all thanks to Laura! She's super brilliant and incredibly helpful. From start to finish, Laura's guidance made everything easy and fun. Her professionalism and quick responses to all my questions were top-notch. If you're building with Coral and if you have Laura as your customer relationship coordinator, it'll be a stress-free ride for you! Show detailsTERRIBLE Admin Process
Communication and Customer Service:Up until the sales stage, we were satisfied with the process. However, once the HIA contract was signed, the level of service significantly declined. We experienced a lack of proper updates, untimely responses to emails, and encountered rudeness from our customer relationship coordinator, leading to a disorganized and stressful experience.
Poor Handling of Major Upgrades:
During the last stage of pre-construction, while awaiting our site start date, during our draft plan review, we discovered a major oversig... Read more
Fantastic Sales and New Home Consultants
I recently had the pleasure of working with [insert name here], the New Home Consultant at Coral Homes. [insert name here] was friendly, approachable, and genuinely interested in helping us achieve our dream home.What stood out was [insert name here]'s ability to understand our concerns. She patiently listened, addressed them promptly, and provided practical solutions. Her knowledge of the home-building process was impressive, and she guided us through every step.
Communication is key, and [insert name here] excelled in this area. She kept us... Read more
Our Legend of a Site Supervisor
Thank you to our amazing site supervisor! HB!From the start, he went above and beyond for us and was always punctual, realistic and trustworthy! We can not thank you enough! We absolutely love our new home! Show details
Questions & Answers
Hello, just in the process of getting quotes for a new build. I’ve been warned that big companies will under quote and then hit you with extras cost later. Has everyone found the quoting from start to build quite accurate?
True, they charge high fees for upgrades. We had a negative experience with Coral Homes' administrative process during the pre-construction stage after sales. Everything goes smoothly until the sales ... Read more
phase, but their customer service significantly declines once the contract is signed. They do not provide approximate pricing during showroom tours or selection appointments; the actual price is revealed only in the variation document. Interestingly, two of our friends also building with Coral Homes experienced different pricing for simple fixed upgrades like toilets and three-phase power, even though we were all at the same stage. Furthermore, they overlooked one of our major structural variations during the file transfer from sales to administration. Despite our early notification, they didn't address the issue until we were close to the site start date. As we awaited the site start, they informed us that we needed to redo the building approval due to the overlooked structural variation. Although it was their mistake, they reintroduced the structural variation to our plans with a different pricing structure than the original one we signed. When we brought this to their attention, they failed to provide a proper response. Our site start was delayed due to their lack of accountability. Just wanted to warn you before you go ahead signing the contract.Hi! We are just in fast track contract stage at the moment, but are pretty much eager for our home to be built by tomorrow already! I am curious as to how long your builds took? We are located Ipswich region.
Hi,
I am building 2 stories house in Logan (knock-down rebuild). After 4 months, Framing is not even completed and I received 3 extension request saying that materials (I understand this) and carpenter availability (which I don't get it) are out of Coral's control (well I thought Coral is a builder).
Now I am really concerned and thinking that I should have listened to my friends as they all indicated to me that when they see construction site, Coral homes are the ones that are always delayed and last one to progress.
Whenever I ask this question, my supervisor outline the weather would be factor. Well for 4 months, weather was so great but all those excuse of 'Coral's Out of Control' extensions are thrown at me.
So question, how long usually 2 stories house took for you recently for knock-down & rebuild? Sorry, someone may asked this question already but wondered if you had similar experiences or not.
Details
Coral Homes services
- After reaching out to Coral Homes, you can be assigned a New Home Consultant, who’ll answer your enquiries and take you on tours through various display homes.
- Home and land packages may allow you to estimate the cost of the overall project more realistically before building.
- If you’ve already purchased a block of land, Coral Homes can help with planning the building of your home, including drafting a floor plan and discussing inclusions and site works.
- The above steps are followed by a thorough pre-site process, construction process, and aftercare, all of which are thoroughly described on the Coral Homes website.
Points of praise for Coral Homes
- Reviewers cited efficient and friendly customer service, both from Coral Homes and tradies doing work on their homes-to-be
- The quality of the workmanship was commended, with an overwhelming majority of reviewers more than satisfied with the final product of their new home
- Many home builders reported that they were happy with the overall cost, which the company was up-front and transparent about early on.
Something to consider
- At times some reviewers commented that the admin process took a bit longer than they expected. For example if something changed that affected the terms of the pre-contract, this could cause delays.
Category | Project Home Builders | Project Home Builders |
---|---|---|
Types of Homes Available | One-Storey and Two-Storey | One-Storey and Two-Storey |
Major Defects Warranty | 6 years | 6 years |
Sustainable Building | No | No |
Knockdown & Rebuild | Yes | Yes |
Build Areas | Hervey Bay, Noosa, Sunshine Coast, Brisbane, Ipswich, Logan, Beenleigh, Gold Coast, Coolangatta, Jimboomba, Beaudesert, Canungra | Wollongong, Sydney’s South Coast, Newcastle |
Awards | 2021, 2022 and 2024 | 2021, 2022 and 2024 |
Contact info for Coral Homes
Mon | 8:30 am - 5:00 pm |
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Tue | 8:30 am - 5:00 pm |
Wed | 8:30 am - 5:00 pm |
Thu | 8:30 am - 5:00 pm |
Fri | 8:30 am - 4:00 pm |
Sat | Closed |
Sun | Closed |
Extra Information
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