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Cotton On Retail Stores

Cotton On Retail Stores

2.4 from 77 reviews · View Statistics
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Mar
MarSydney, NSW
  • 2 reviews

Cotton on BODY

published

I love the quality and softness of their loungewear, also their underwear is very nice and there are lots of different styles to choose from.
Pricing is ok plus they have sales all the time.

Product Quality
4/5
Customer Service
4/5
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Way to expensive all of a sudden

published
Product Quality
3/5
Customer Service
5/5
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Onlineshopper
OnlineshopperSouth East Queensland, QLD
  • 6 reviews
  • 2 likes

Used to love cotton on

published

Cotton on used to be a good cost effective brand, had fairly good quality staples - followed some trends but didn't get too carried away. Their jeans were always questionable fit/wear but overall I loved shopping there. Now it's following Gen Z fashion trends so hard, there is no mix of basics and trends anymore and the price has risen significantly. $70ish dollars for PJ pants! Calm down Cotton On you're not Peter Alexander, you should stay in your lane. Even cotton on body/active used to be amazing and now it's ugly and expensive yet no better quality. I hope it changes soon because I miss shopping there.

Product Quality
2/5
Customer Service
4/5
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Glenn
GlennFar North Queensland, QLD
  • 3 reviews

I like clothes and the pure cotton

published

I like clothes, the pure cotton fabric of most of them that are sold in the store over the years

Product Quality
5/5
Customer Service
5/5
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Karen Cushway
Karen CushwaySydney, NSW
  • 5 reviews
  • 4 likes

Bad customer service

published

Went into cotton on Burwood asked the girl at the counter for two pairs full length standard black tights same as what I have on
Paid $60 and left
Next days realise they’re not the same so took them back to Roselands she tells me they don’t make the original any more and you can’t have a refund because I didn’t have the docket why she couldn’t look up my loyalty card and find the sale God only knows so I was screwed over didn’t get what I asked for and now I’m stuck with a $60 credit
Head office need to inform the staff of changes so they can inform the customer

Product Quality
1/5
Customer Service
1/5
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Disappointed Kay
Disappointed KayMetropolitan Adelaide, SA
  • 2 reviews
  • 2 likes

Cottoned On, to Cotton On

published

Always attracted to C.O's value driven ethos. Clean, Green and Natural. So was very Disappointed recently to see the alcohol ridden slogans on men's Tshirts. This Nation has a significant alcohol problem, with our young men and more recently young women. Expected more. A real downer.

Product Quality
1/5
Customer Service
5/5
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Very disappointed

published

Washed a T-shirt once and it shrunk. Returned it to the store and their response was all our items shrink

Product Quality
1/5
Customer Service
1/5
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PALMSYD
PALMSYDsydney
  • 47 reviews
  • 25 likes

Dreadful quality clothing.

published

Everything rips at the seams that I've purchased from cotton on. The clothing is not even that inexpensive, when you consider it may not last even a season. It's probably the worst retail clothing store in Australia quality wise. It's disappointing because their quality was there years ago

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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Abby
AbbySydney, NSW

Not worth the purchase

published

Bought a black, brown and khaki Comfort Knit Mid Length Bike Short worn a few times unfortunately to find ALL my tights knit fall apart literally at the seams comfy but what a shame, would not recommend the money nor the quality. Threw them out cause the store could and would not give me a refund.

Product Quality
1/5
Customer Service
2/5
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Dan
DanPerth, WA
  • 4 reviews
  • 2 likes

Lies and Deception

published
Product Quality
3/5
Customer Service
2/5
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Have stopped all phone lines for Customer Service !!!

published

This should be Illegal. You serve customers and take their money, but cannot provide a Customer Service Phone Line ???? Then they blatantly lie, telling you they have a much better system with email and live chat on their recording !! yeah right !! for who ???? THEM !!! Cuts costs, but a terrible experience trying to reach them !

Product Quality
1/5
Customer Service
1/5
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Terrible! Terrible! Terrible!

published

In the midst of a pandemic with signs everywhere to wear masks.2 staff members without masks. Was told to shop elsewhere if I didn’t like it. Law breakers!

Incentivised Review No
Chris G.
Chris G.
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Jane
JaneSouth East Queensland, QLD
  • 54 reviews
  • 41 likes

Poor quality and fit

published

The womens underwear has a crotch diameter of 2cm... who the hell has a Female Reproductive System that narrow! Not worth the money and poor fabric quality too. And by the way... I hate being asked if I want add on purchases such as cheap over price lollies, water, bags and charity donations!

Product Quality
1/5
Customer Service
2/5
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Sizing!! Disgusted!

published

I’m am beyond disappointed at cotton ons small af sizing!!! I’m a size 14 and received size “14” jeans that are literally the equivalent of size 10 Jean. I’m so disgusted that cotton on have changed their sizing to exclude women with bigger body types! Never shopping there again :(

Product Quality
1/5
Incentivised Review No
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Gavin R.
Gavin R.
  • 2 reviews

No return option for faulty products for customers that live 2 hours away to closet store.

published
Product Quality
1/5
Customer Service
1/5
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Cotton On Retail Stores

Details

Compare both Cotton On
CategoryPhysical Shops and Clothing Shops & Brands
Mens / Womens ClothingMens and Womens
Labels Sold Own Label
Buy Now, Pay Later OptionsAfterPay
Clothing TypeActivewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear
Compare both Cotton On
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