Reviewer Photos & Videos
Terrible manager at Oasis Shopping Centre Broadbeach
A young blonde woman, who very loudly claimed to be the manager there, was extremely rude and acted like everyone is under her, even the customers. Somebody needs to teach her manners and that customer comes first. She does not deserve the managing positiong as other employees were much more competent there than her. Also very fake and loud and calls all the customers no matter their age, ‘babe’. C’mon, some customers were middle aged. Very disrespectful.
Fleece lined leggings
Love, love, love these! I am a Personal Trainer working outdoors, early mornings and evenings. Yesterday, it was 7 degrees and I was frozen by the time I'd finished my session at 7am, even though I was wearing 2 pairs of normal leggings. Went and bought 2 pairs of your fleece lined leggings, wore them last night and this morning - and wasn't cold at all. Would definitely recommend and will buy more in different colours .
Staff at Watertown Perth outlet rude and offensive
This was my favourite store, always loved the online store and retail stores until one very rude and offensive girl with the blonde hair and tattoos at Perth Watertown had a go at me for returning items to the store. She was so offensive I almost had a panic attack in the store. I had done nothing wrong at all and did not deserve being spoken to in such a demoralising and abrupt manner. She also said I used a different bank card when I purchased the items online and refused to refund me. I later verified with online chat that it was the correct card. It is a shame this one girl has ruined my experience with this store when other staff have alway been so friendly and helpful.
Cheap expensive clothing
Clothing is not worth the price . Sick of dresses that shrink in the wash and thin material. I hate being pressured into buying the $2 tissues. The change rooms in all cotton on stores are disgusting. Covered in clothes tags and dust
Not the friendliest environment
Staff are usually very friendly but on this occasion weren’t very friendly nor welcoming. I felt quite offended when they gossiped and laughed behind the counter when I tried to exchange a product I had purchased the day before due to sizing. I completely understand that some products may not be exchanged but I think they could have been more polite in how they handled the situation as I left feeling unpleasant. Products are good quality and prices, but I did not enjoy my experience in this particular store.
Terrible experience of return never get product and money back
I return kids clothes by post office after COVID-19 Syd lockdown 28/4/2020, and until now I emailed a lot times, they didn’t give me any answer, than clothes disappear and no get refund, feel very bad and terrible service!
The reviewer stated that an incentive was offered for this review
Ridiculous ethics of business
There membership is rubbish
Only 3 months for your points???
They force you to buy donation bags for $2
Why not have bags for 15,30,50c why force people to buy $2 bag donations????
Awful customer service
Norwood store. Returned product purchased with gift card. Had receipt etc. First told couldn't get a refund and had to purchase something today. Finally said could only refund to gift card and had none in stock so I would have to come back to store on another day. I insisted on refund for click and collect item was picking up. When realised I was serious about walking away they finally managed to do a cash refund and I repurchased click and collect item on credit card. Very unpleasant shopping experience. Wont be returning.
Worst customer service
Worst customer service as i went into werribee store to get the money back for an overpriced item and what i got to know is that online and in-store items prices vary plus on same day i saw that item on sale but sales person in store claims that it was not on sale. They did not give refund on my item as they said the item is not on sale for there in store.
Customer service is a joke and their staff i must say is most rudest staff i have ever experienced.
Don’t recommend shopping in store.
Shocking customer service.
Bought my daughter a pair of bathers for Xmas. They came with no plastic protector. Too small. Returned day after Boxing Day with tags attached. Rude manager was very dismissive and said no protector no exchange. Went to purchase another pair and they had no protector either which I showed the Manager who just to be a joke refused to sell them to me. Will NEVER go back.
- Cotton On Retail Stores
I purchased some face masks. I tried to exchange an unopened mask. Cotton on staff refused stating some "health concerns"? What concerns? The item was unopened and the only way to access the mask is to cut open the packaging.
There is no way that this mask was in anyway different to the condition it was sold in.
I wasn't looking for a refund, all I wanted was to exchange the unopened product for the correct size.
Hi all so I went in a week ago and bought some presents from my.son to give to me for Christmas. I bought a bag from there in within the first week of having it the bag broke. What do I do. Do I take it back an tell them or no point ? The bag cost me about $20 or so ?
OMG AMAZING STORE
This store is amazing and I go here ALOT and have never had a terrible experience! I love their amazing range of different clothes and accessories it really is a wonderful store. They always have lovely workers their to greet you and check up on you to see if you need any help and they’re always so nice and happy to help! I absolutely love their stores and can never wait to go here and have a great time!! Really great store!
- Cotton On Retail Stores
Cotton on Kids - Carindale - A+++
We have had such positive experiences with this store. We’ve never had a bad experience, but recently they’ve been superb. I bought a heap of clothes online (Covid19) and had to return the shorts as they were a bit big on my lanky son. The lady at the counter could not have been more helpful. I then realised they have a great range of Christmas Pyjamas - fun and good fabric. I went and selected some items and the sales lady was friendly putting through the purchases and suggesting where I might find themed items I haven’t seen in shops (no...t available through Cotton On). I then wanted an item not in the store, so the lady instantly arranged free delivery. We hadn’t been able to find one item in the desired size, so I bought a size down (staff volunteered to search reserves, but no luck). I realised at home it wouldn’t be suitable, so hubby returned it. Again no issue, and they’ll send this one item out in the correct size with free postage (again). The staff were a delight. Nothing was too much trouble. Due to health issues I had to return items to four stores - Cotton On and Target were fantastic. Big W a pain, whilst Coles -100. We’ll definitely be back to Cotton On Kids for their range, prices, and lovely staff.
Appalling Management and Customer Service. One star for answering the phone, zero stars could not be given.
My underage daughter IN SCHOOL UNIFORM, went to TUGGERAH and asked to place an item on hold until tomorrow when I, her mother could pay for and collect it. The sales assistant said words the the effect of "Why don't you do after pay, it's easier". Appalling to say the least. It has been all over the news that even adults are getting into debt due to over spending with after pay, getting debt collection and bad credit. Sell an adult this After pay crap but where is the manager and adult staff's duty of care for suggesting a minor child in sc...hool uniform should use after pay as it's "easier". Called the manager. Snarky and rude. When I asked why she was speaking to me like crap she told me I was. Untrue! She didn't like that I asked why layby or hold was not the first option offered to a minor, not credit. She made every excuse she could to support her staff and said it's my parenting responsibility. Yes that's right it is and that's why when my child told me I called to see what their policy and procedure with children is and suggesting to children they should use after pay. Told me to call customer service when I asked what it was she would be doing about this as she stated she does not have a company policy and procedures and would continue to suggest after pay to all customers. I would think common sense would be to say thanks for calling to let me know and it's not okay to suggest minor children in their school uniform should be told to use after pay and I can see your point. Thanks for the feed back. But no, this manager told me it's my problem. Appalling. Will never shop there. Wont be back for the item on hold. Disregard for customers. Speak to me with attitude and expect me not to get upset in return. Need new management if they think it's okay to treat complaints as nothing and reject responsibility at all. Children should not be offered after pay as an option, ever.
one of my fav stores
I really like cotton on.
its one of my fav stores for sure.
I only buy in sales but thats the same for most other shops I go to.
being a perks member has its benefits for sure.
you are able to reivew ur recently bought products as they send you and email to click how many stars and write a review if wanted.
And on ur bday u get $10 off.
will continue to shop @ cotton on for years and years to come :)
Self Service, interrupting staff to confirm they didn’t have what I was wanting to buy
Walked into Cotton On first time in this store location. I was browsing for elastic cuff/waist cotton jogger style pants. I looked in the men’s section I looked around the store. I spent 15 mins sifting through the racks. I had to interrupt two staff members which neither approached or greeted me so far. I asked about the size and style of these particular pants to have confirmed that they were unavailable. Which was a shame because I really liked them. I would have purchased them regardless of the lack of service.
My 12 yr old daughter was bought a Cotton On voucher for Christmas, but unfortunately the sales assistant stuffed up didn't activate the card.
Cotton on now won't honor the card. Biggest scam ever
The new 3/4 “Capri” leggings
I love cotton ons leggings but I bought 2 of these “capri” leggings which are 3/4 long and they are completely see through and I need these leggings for a outing this week. I’m really disappointed.
The staff are rude
The Shellharbour staff and manager are extremely rude. Very abrupt and unhelpful I will not shop in this store again due to their lack of customer service it’s absolutely atrocious
|Category||Physical Shops and Clothing Shops & Brands|
|Mens / Womens Clothing||Mens and Womens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||AfterPay|
|Clothing Type||Activewear, Children, General / Everyday, Pyjamas / Sleepwear and Swimwear|
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