Cover-More Domestic Travel Insurance - Single Trip

Very pleased with the way my claim was handled. Policy was very easy to set up and Claim was quite straightforward. No issues and claim was approved within a short period of time. Thank you. I will certainly use Cover-More Travel Insurance again and recommend them to friends z Show details ·  1

flight cancelled, incurred extra travel costs, that was december, still no action, no communication, just delays and disgusting customer service. in short - stay clear of this company, more holes in the policy than swiss cheese. in fact useless cover., no cover. no help, no result, nothing, zip. worst of the worst. Show details

Second time we have claimed because of medical . Can not fault Cover More they refunded our money both times without any problems. We are very glad to recommend them to neverybody we know and who ever reads this review. Show details ·  1

Thank you Hope for the payment already received. I am just enquiring about the 2nd room that our daughter Kellie had for the same period. You have the receipts for both rooms so could you double check for us. Thank you. Show details ·  3

In early December 2025, my flight from Melbourne to Devonport was diverted back to Melbourne because of poor weather in Devonport and I was told that I would need to stay in Melbourne until the airline could rebook me onto the next available flight.… Read more ·  3

When I finally returned home, I made a claim with my travel insurer, Covermore, to cover the costs of an unanticipated overnight stay. I am not great with technology; however, the Covermore claim system was so easy that I was able to lodge my claim quickly online (no direct assistance was necessary). A couple of weeks later I was informed by email that my claim was approved; the cost of my unanticipated stay in Melbourne was transferred into my account within days. The claiming process was so easy and prompt, and Covermore did not challenge any part of my claim. On the sole basis of my experience, I'm delighted to be able to recommend Covermore travel insurance for added peace of mind while travelling within Australia.

Thank you to Cover- More Insurance and their Team. We luckily took out a policy for our trip to visit a relative. We have booked this weeks in advance and had no idea that a Cyclone would form and hit the coast of Brisbane in early March. We had only booked three day trip but had to cut it short to get home. But with Airports closing to get… Read more ·  1

home in time to get back to work for my husband and I, and the airlines cancelled our flights and would not answer our hours and hours of calls ( 12 plus hours) to get alternative flights and help to get home before the cyclone hit the coast. With no alternative we had to make arrangements that cost us four times our original flight costs to get home including flights partially home and then a hiring a car to get the rest of the way home. If we did not get home - no work means no money for our home, family and bills and to pay back the costs we had to make to get home. But Cover-More listened to us and the insurance covered the costs of our extra forced expenses and we were able to once again have faith in the system and be able to breathe again financially. Thank you to Cover-More and the team who helped with our claim. We are so ever grateful for your help in these matters. It was a good price policy and easy to set up and the claim was lodged and even with a few teething problems with my not knowing how to do things - we were given clear instructions and it was processed. I will be using Cover-More again. Thank you.

I cannot speak highly enough of the exceptional service I received from Covermore during an incredibly stressful time. When my autistic daughter experienced a severe meltdown at the airport, we unfortunately missed our flight despite being checked in. I had to book a new flight out of pocket and submitted a claim with Covermore, unsure of what to… Read more ·  1

expect.

From the very first call, their team was nothing short of outstanding. I contacted them twice and each time I was met with calm, compassionate, and highly efficient assistance. They truly made a difficult situation so much easier to navigate. The online claims process was also impressively straightforward—clear instructions at the start guided me through exactly what was needed, saving me time and confusion.

To my amazement, my claim was approved within just 24 hours. In the middle of so much stress, their fast and considerate response was an absolute lifeline. I am so deeply grateful for the empathy and professionalism Covermore demonstrated throughout the entire process.

I initially chose Covermore on my parents’ recommendation, and after this experience, I wouldn’t dream of using anyone else. They’ve earned my complete trust and loyalty. Thank you, Covermore—you turned a distressing experience into one of genuine support and reassurance.

No coverage for travel disruption due to plane issues – I took out insurance for a recent trip to Lord Howe Island as the flights are often disrupted due to weather and other issues, and wanted to make sure that I was fully covered. The flight to Sydney had mechanical issues at takeoff and the flight was aborted/cancelled, and Qantas rescheduled us to a recovery flight the next day (and provided… Read more

overnight accommodation). This meant that I missed my connecting domestic Jetstar flight that was booked separately to the Qantas flight - so I had to purchase a ticket for another Jetstar flight the next night to get back home from Sydney. When I went to claim the cost of the additional Jetstar flight the claim was denied. Travel disruptions that result from mechanical issues are excluded on the policy wording. I am really disappointed that Covermore has excluded such a common and reasonable reason for travel disruption. I would not have expected this to be an exclusion in the policy wording. I guess I will just learn from this and I will never use them again.

when we contacted Cover-More after we discovered our car has been damaged it was a seamless process. we sent through all the paperwork and within the 10day timeframe the claim was settled. very impressed will use Cover-More again. Highly recommend. Show details ·  1

Was pleased to have my claim dealt with quickly & successfully. I had all documents needed, including a doctor’s report. Very happy with the outcome of the cost of my flights repaid. Show details ·  1

Due to an unexpected illness while travelling, I was unable to leave our accommodation and my husband and I missed our domestic flights home. We were able to book new flights later that day, however, they were at a much higher cost. I honestly didn’t think I would be covered, but I contacted Cover-More and spoke with a very helpful representative… Read more ·  1

who explained that I could make a claim and clearly outlined what information I would need to provide.

I submitted my travel insurance claim with the required documentation and was genuinely impressed with the process. My claim was approved within three days and the funds were in my account within four days.

The whole experience was straightforward, efficient and stress-free, during what was already a difficult situation. I will definitely be using Cover-More again and would highly recommend them to anyone considering travel insurance.

Good luck trying to get a quote from Covermore. Their online application form is faulty and trying to get a quote over the phone is frustrating to say the least .... Impossible to understand staff, asking mountains of invasive personal questions when you don't want medical insurance and simply do not understand what you are after, Go elsewhere, life is too short. Show details

If I could rate the minus stars I would. I cancelled my cover because I found better cover elsewhere at a significantly cheaper price. When I went to cancel the cover on the website it crashed; it took me two phone calls and an email before they finally confirmed that it was cancelled, and to this day they still haven't sent me the cancellation… Read more

confirmation documents they said they would. My refund was supposed to take 7-10 business days and instead took 23 business days, 3 phone calls and 4 emails before I finally got my refund. I have used covermore before and thought that there were good, but after this experience I shudder to think what would happen if I have ever had to make a claim..... I won't be using them again going forward

Back injuries prevented me from taking a tour I had organised and insured through Cover More. I had to cancel the day before departure. In claiming for a refund of all costs I followed the stated web based Cover More procedure to the letter. The instructions were clear and concise. It was however a bit of a task to gather all the information… Read more ·  1

particularly from the various tour operators but persistence paid off and the claim was submitted. Cover More stated that they required at least 10 days to review and respond to the claim. I am happy to say that 10 days later Cover More have responded and approved my claim for a refund. I have used Cover More many times over the last 15 years or so and have never had any problem with either my travel claims or their response. And I will continue to use them in the future.

Covermore has been spectacular throughout this experience. I was messed around by the manufacturer of the suitcase I purchased as it was damaged on holidays. Covermore had my back every step of the way and didn't make it any harder than necessary to make my claim. I would never use any other travel insurer and I plan to do a lot more travelling. Thank you covermore. Show details ·  3

I just want to say that I was impressed by the way that my claim was handled. It was easy to make the claim and it was completed in a timely manner. Thank you. Show details ·  1

Easy to use, great cover even on items or extras other insurers exclude. Processed a claim within days without any fuss. We will use this insurance now for any of our travels, can highly recommend it Show details ·  1

We are impressed with the ease of putting our claim together on line. Our claim was assessed promptly and we thank you for your quick response in advising our claim approval and our refund deposited into our bank account. Show details ·  1

Staff were very helpful at all times from taking out insurance for travelling to making a claim. I consider it good value for peace of mind. This is the second time I have used Cover-More Travel Insurance. I make a successful claim which was dealt with in a very reasonable time frame. Thank you. Show details ·  1

Our claim was approved within 9 working days. It certainly takes a lot of stress of travellers to have such a quick response to their claim. We have used Covermore for about 15 trips, both local and overseas. Show details ·  3

This is our second policy for overseas travel with Covermore and the first time we have had to make a claim. We had planned nearly a month away in Canada and Alaska and a few weeks before our trip I seriously hurt my back and was deemed unfit to fly and we needed to cancel. We were so disappointed and then you worry, as we had heard many… Read more ·  1

terrible stories about travel insurers finding all sorts of loop holes to get out of not paying and it being a long drawn out process but this was not our experience at all. The Covermore staff were so helpful when I rang multiple times to get an understanding of the process, what we needed to do and getting the information to us. The form was quite straightforward to complete. We received our outcome letter that they would cover our trip in full (within the 10 days they advised communication would be by) and then payment came through a few days later. The relief was immense. We are very grateful for it to be sorted so easily.

Unfortunately had to lodge a claim ( due to sickness on a trip interstate) but found Covermore easy to claim with. Once all the necessary paperwork was sent through to them, claim was successfully approved within 5 working days. Would highly recommend them and have used them in the past and will use them in the future Show details ·  1

I always take out insurance on a cruise (just in case), never thinking I would need it. Unfortunately I ended up in Hospital 2 weeks before my cruise and was unable to travel. I submitted a claim online and uploaded the documents and a week later my claim was approved. I've never claimed Travel Insurance before, and I just want to thank you so… Read more ·  1

much for the process being easy. Without a doubt, I will always use Cover-More for my future travels, it's 100% worth it.

I experienced an unexpected medical episode requiring emergency surgery the day before flying to Norfolk Island on holiday. My wife and I had to cancel flights and accommodation 24 hours prior to our flight. On recovery I submitted my claim for cancellation expenses. My claim was processed within 7 days and paid in full. I have insured with Covermore previously and can highly recommend. Show details ·  1