Cover-More Medical Only Travel Insurance

I found Cover-More to be very efficient. The entire process was easy to understand, reasonable and fair. The staff were friendly, efficient and kept me informed of what was happening. Their requests were clear. They were helpful and tried to help make the process smooth and stress free. Show details

We are a couple in our 70's. We had to cancel our overseas trip due to unexpected illness the day before we were due to travel. Our claim was significant as it covered a two week luxury tour and a further month of hotel costs and different forms of transportation. Cover-More was notified as soon as we were informed that travel would not be… Read more ·  2

possible and we began to get documentation ready for the claim. They were at all times helpful and courteous and kept us informed on the progress of the claim. They worked within the time frames that they had explained once they received the claim. Would absolutely use them again and highly recommend the company. Great service!

I had a medical emergency which resulted in $600++ worth of payments and only got quoted $150 back from cover more, really disappointing, am trying to dispute this now. I understand people try cut corners, but for people like me who do the right thing, it is sad to not be compensated correctly Show details

Taking the stress out of a holiday – After a long trip from Australia to London UK my wife developed a suspected DVT. We contacted the Covermore medical helpline, and they were absolutely marvelous. They recommended that we seek medical attention at a hospital near the hotel that we… Read more ·  1

were based. They even assisted in finding the hospital for us. Even after our hospital visit they checked up on my wife's condition for the next few days. They advised us to keep all receipts and to lodge a claim on our return to Australia. Our claim was done on-line, and we provided all the paperwork that was requested. Our claim was successful and was processed within 5 or 6 business days. The process was straightforward, and we were only out of pocket for the excess that we selected when we took the policy out. Overall, we cannot thank Covermore enough for the way in which they helped us with everything. We will continue to use Covermore for our future travel.

My claim was processed in a timely manner. The online process was easy to navigate. Show details ·  1

I can't speak highly enough of Cover-More and the support they provided during a very difficult time. While overseas, I unexpectedly required surgery after a motorbike accident and was left in a challenging situation. From the moment I contacted Cover-More, their team was incredibly helpful, supportive, and professional. They went above and… Read more ·  1

beyond to assist me with my claim and made what should have been a very stressful experience much easier to deal with.

Not only did they cover all of my eligible expenses, but they were also proactive in helping me get home safely and comfortably with my arm in a cast following my surgery. Their genuine care and willingness to help exceeded all of my expectations.

I was honestly surprised by how responsive, compassionate, and supportive they were throughout the entire process. Every interaction left me feeling reassured that I was in good hands.

I would highly recommend Cover-More to anyone looking for travel insurance.

Thank you to everyone at Cover-More for your outstanding support.

After falling ill on the last day of our Bali trip en route to Thailand, I became quite unwell with food poisoning and severe dehydration. There was no time to call Cover-More for advice as I needed medical attention immediately after landing. Two weeks later, once I arrived home, I submitted my medical claim online and it was fully reimbursed… Read more ·  1

within just 10 days. The process was incredibly easy and stress-free.

I’d also like to mention a previous experience from a year earlier in Vietnam during Typhoon Yagi, when our cruise and flights were cancelled. I called Cover-More upset and unsure of what to do or where to go. Even after our call was cut off, the consultant was able to locate me via the Cover-More app and call me back. No claim was ultimately needed, but the help, reassurance and genuine empathy I received were second to none. With her guidance, I was able to cancel and rebook flights directly with the airline.

Knowing that Cover-More truly cares about their customers makes all the difference!! Highly Recommend.

Wife was hit by a bicycle in Amsterdam and got a broken knee-cap. Hospital said surgery may be necessary but we could travel back home if needed for that (surgery in Amsterdam would have been fine, but recovery time before we could travel would have been a showstopper for us). Leg was put in a splint to keep the knee straight. This meant she… Read more ·  1

couldn't fly economy as she would not be able to keep the leg straight so the insurance upgraded her to business class. We also had to cancel some pre-booked trips at short notice (bike barge trips, which is why we were in Amsterdam) and the refunds were minimal (10%) from the tour companies for such late notice. Insurance covered the full amount minus what we were refunded by the companies, plus medical expenses. We did not claim things that were not associated with cancellations or specific to our return expenses (eg train trip to England, hire car in England). Just be sensible and only claim what is realistic. We had this insurance through our credit card as we booked everything for the trip through the card. People tend to ask if we expect lesser coverage using a "free" insurance cover, but we received excellent service, both in Amsterdam when we first contacted the insurers and at home when making our claim. A big plus in the modern world is the X-rays from the hospital were sent to our phone which allowed us to forward them to the insurers who could make a quick decision on the medical basis of our claim.

Have made claim on overseas travel Insurance for cancellation on medical grounds. They required all travel and medical information, after they received all the information we have received a refund in a very timely manner. Show details ·  1

I was unfortunate to be diagnosed with a rare type of blood cancer prior to an organized and paid for overseas trip to Europe. After receiving the appropriate medical cancellation refund from our travel agent we contacted Cover - More to inquire if we were entitled to a medical refund on the outstanding funds. After completing their application… Read more ·  1

form and providing the relevant information we were refunded the total outstanding funds less the agreed to excess. Throughout this stressful process Cover - More agents were very supportive and met all agreed timeframes with appropriate and easy to understand correspondence and we would not hesitate to recommend their services to anyone needing a thoroughly professional travel insurance agent.

I am very pleased with the response and the handling of my claim for a health issue that I had whilst travelling in Sweden. I received every cent back on my claim (which consisted of 16 costs, for medical treatments, Uber/taxi rides to and from Hospitals, a nonrefundable cancelled accommodation, and for the cost of a changed flight from Stockholm… Read more ·  1

back to Sydney.) There wasn't a single query on my quite extensive and complex claim with all 16 different costs. Fantastic! I am happy to recommend CoverMore for anyone's overseas trip, and I will certainly contact them again for my next trip!

Worst travel insurance. A beautiful trip turned into an absolute nightmare with this company. My wife fell on a boat and broke her neck. This company wanted to re-patriate her so they could stop paying for the hospital. The doctors who were all either English or Australian strongly recommended not even sitting her up ! Covermore wanted to send her… Read more

back to Australia sitting in business class unattended by medical staff to Darwin where she would have been relased from any care at all. Still with a broken neck. Medical staff at the hospital finally refused to release her until the fractures were stable all the time getting calls and emails from Covermore refuasing to pay. This went on for 2 weeks !!! I flew to be with her and ran up travel costs myself mediating for her. The doctors and surgeon were disgusted. I finally got the airline to refuse to carry her. Then they wanted to send a private medical medivac aircraft from Australia to onboard her but again only so they could stop paying hospital bills at point of injury, NOT because of caring for her or her recovery. Disgusting worst story I have ever heard. I am writing this review because I recently saw an advertisement from Covermore saying how caring they are !

Would not use again. I provided a receipt of payment for medical expenses and was told my claim couldn’t be processed unless I provided a medical report from the treating doctor as well. As my son was the patient I then had to go through consent for release of information. I spent weeks following up this report and it never got sent. After I gave… Read more

up and informed cover more that I couldn’t be bothered pursuing the claim, I got an email telling me my claim was now approved. My claim was a visit to a medical centre doctor so I would hate to think what this company would require if you actually had a serious medical incident! After all this I was rebated $23 from a $300 bill! Yes it’s fair to say $250 was for excess but after all the time spent trying to prove my claim and chasing information I felt this excess could have been waived given the medical report was then no longer required when I gave up pursuing it! Have just booked our next two holidays and will not be using cover more for our travel insurance!

I purchased international travel insurance from CoverMore before my overseas trip. After being hospitalised for five days due to illness, I paid all medical bills myself and submitted a complete claim upon returning home. The claims process that followed was slow and stressful. I received no meaningful updates, phone calls provided no clear… Read more

information, and my case manager was consistently unavailable. I was even given misleading information about supposed medical reviews that never occurred. Requests to speak with a supervisor were refused. I was then incorrectly told that my claim fell below the excess, despite the correct calculations. Only after filing another complaint was the error acknowledged and payment approved—without any apology or explanation for the mishandling of my initial complaint. Overall, this was a highly frustrating and poorly managed experience.

Covermore asked me the appropiate questiond to fulfill there obligations to finalize my claim. My expenses were fully reimbursed. It was done in a professional and timely manner. I would highly recommend Covermore to use for your absolutley necessary travel coverage whilst offshore. Covermore has been our preferred travel insurer for many years. Thankyou Covermore Ray D Show details ·  1

I've needed to make 2 claims to date...for a fracture and H Pylori stomach bacteria and on each occasion the process has been efficient and the staff have been really helpful. I recommend it for peace of mind when travelling. Show details ·  1

My wife had a fall and fractured her foot and could not travel overseas. The Claims Officer, Abdallah, handled my case professionally from start to finish, communicated clearly, and processed the assessment. My claim was approved (minus the standard excess), and the settlement was issued promptly. It’s reassuring to deal with an insurer that… Read more ·  1

delivers exactly what the policy promises. Highly recommended for reliable and stress‑free travel insurance.

Covermore Travel Insurance have demonstrated both professional management, personal support and understanding during the processing of our recent travel insurance claim. The process of our claim initially was delayed through External sources however at all times we were kept well informed and aware of the process and we personally thank Anthony… Read more ·  1

for his ongoing informative communication and understanding of our situation throughout. We also note that it is important that one insures carefully with regard to any unforeseen medical issues which are noted in the PDF. We have always insured via Covermore and appreciate their commitment toward clients

Cover-More were prompt in their responses to our claim and met all of their time lines they advised. Our claim was received, acknowledged, assessed, approved and paid within 14 days of submission. They were faultless. This is the 4th time we have used Cover-More and the first time we have had to make a claim. I did have a couple of questions… Read more ·  1

regarding the claim form and their Customer Service were extremely helpful and courteous. We recommend Cover-More Travel Insurance and will definitely going with them again.

Very happy with Cover-More. I had a medical episode aboard a cruise ship. Hospital costs on board were approx $4k and they were fully covered. I also had to arrange new flights home from Hong Kong to Australia and I was only halfway through the cruise when advised to head home. All was covered by cover-more. Show details ·  1

We needed to visit hospitals/medical centres 3 times over two different countries whilst overseas from home in Australia. The Covermore Team were very supportive and reassured and guided us through decision making and processes. They were very clear, concise and quick in their responses. Well done Team! Show details ·  1

Had a terrible experience with Dengue fever and was hospitalised, thank you so much for your assessment and quick reply. We would always recommend Cover-More to all our family and friends. Show details ·  1