Cover-More Premium Travel Insurance

Firstly, after shopping around, we found that, again, Covermore offered us the cover we wanted/needed at a very reasonable price. Secondly, unfortunately, we needed to make a claim as someone hit our rental car and left the scene without giving their details. I processed our claim on line, which was very easy, gave them all the documentation I… Read more ·  1

had from the car rental company, and our claim was approved in just a matter of day. This is what you want from an insurance company. You hope you don't need it, but if you do, the claims process should be quick and simple. It was both these things and we are very grateful.

Claim was handled quickly and efficiently . I was surprised that I was not contacted as we never even got on the plane . I thought that we would have difficulty claiming as I felt that it was a strange claim . I was in extreme pain , and also we… Read more ·  1

lost all our money when our last trip to Hawaii was cancelled because of Covid and we were unable to claim for it . Thank you very much Doug and Maggie Wood

I have used this company many times over the years but have never needed to claim. I went on a Xmas trip with my partner to NZ. On the 4th night on returning to cabin I opened the heavy door & tripped on a metal strip across doorway & broke my… Read more

humerus on left arm. Cruise doctor/nurse put my arm in a brace until next day then sent me by ambulance to hospital. I needed an operation but because it was Xmas holidays no one was available but I was put in a special brace until I got home. When I returned home I had to find a surgeon , I got operated on 13th Jan. 17 days after the accident. I know the claim would be accepted if I was operated on in NZ but no one was available at the time. Trying to contact help through the app was very difficult & not successful.

My Jordan tour was cancelled due to unpredictable flight interruptions. My airfare was paid by me separately. I was so happy that I was paid out the difference of my refund and the money I lost. Show details ·  1

I recently purchased travel insurance with Cover-More and had a very positive overall experience. The quote process was straightforward and the price was very reasonable compared with other insurers I looked at, which made it an easy choice when organising my trip. During my travels I unfortunately had an issue where the airline lost my luggage,… Read more ·  1

which caused me to miss a flight and incur additional expenses. I submitted a claim through Cover-More and found the online claim process to be simple and easy to follow, with clear instructions on what documentation was required.

Initially, my claim for the missed flight was declined. However, after I provided additional information and followed up with their team for further investigation, the claim was reassessed and ultimately approved. I appreciated that the team took the time to review the details and reach a fair outcome.

Overall, I found the process transparent and the customer support helpful. Based on my experience, I would consider using Cover-More again for future travel.

My claim was approved 4 weeks ago or so. You'd think I'd have the money by now, wouldn't you? Except that since then Covermore have - managed to botch two payment attemtps. - Not believed me when I said the mistake was at their end, and that the second payment was also returned by my bank due to the same error with my account number (they… Read more

inexplicably included a dahs). - Held me on the phone for hours repeatedly without actually DOING anything for me. - Given me countless sentences starting with "should" while thinking that the same action might result in different outcomes. - Not investigated to matter properly. - Not made the payment on the day promised. - Given me unrealistic timelines. - Refused to put me through to team leaders. - Not called me back when promised. - Hung up on me - And only initiated complaints proceeding when I threaten with the Ombudsman and media.

And now I have to wait another 30 days for the complaint to be finalised, while they still have my money and I can't pay my bills. THEY SHOULD BE ASHAMED!

Our policy was easy to set up via our travel agent and sadly we had to cancel our overseas travel and return home immediately, only two days into our trip. It takes a while to put together a list of all cancelled flights, accom, trains, entries and tours with screen shots of tickets, bookings, bank statement and verification of whether or not a… Read more ·  1

refund was claimed/applicable via our bookings but we understood that it was necessary. Travel insurance only reimburses out of pocket so claims need to be looked at and approved and evidence needs to be provided. We just put ourselves in the shoes of the employees of covermore and gave them the info they needed. Approval didn’t take long, it only took about 2 weeks once we had provided some info we had missed. We will in future keep a log of all bookings and receipts in a folder on our computer just in case we ever need to claim again. We were very happy with the required process and other family members also had the same experience with their claims. After what happened to make us cancel our trip we appreciated that cover more didn’t make the claim process any harder than it needed to be. This was our 3rd policy, we are looking at finally getting overseas again next year and we won’t hesitate to use cover more for our travel ins once again.

From the first contact, our situation was handled with compassion and respect. We found the entire process to be helpful and informative. We couldn’t have asked for better service. Or claim was settled within 2 weeks. We have used Cover-more several times over the years for our overseas travel. We have never had a previous claim.Thank you Cover-more . Will never hesitate to engage your insurance cover for our future travels. Nicole & Grant Show details ·  1

Jesse, the Claims officer was extremely helpful in getting my claim for car damage incurred in Greece completed. The process was efficient and straight forward with his guidance. Very pleased with the insurance provided by Covermore/CBA. This was the first time I had to make a claim, having used the company on many previous occasions. Show details ·  1

The response to our claim was both fair and timely. Other insurance companies that we have used in the past have been complicated and difficult resulting in us waiting for responses for months. This service was exceptional Show details ·  1

I’d like to give a 4 or 5 star but only reason is when filled out the claim and found out straight away the excess is $500. So I’m only getting 20% of my money back paid upfront. Been travelling last 10 years and never claimed anything with his travel insurance that is part of the credit card. If I can get a travel insurance with less excess I… Read more

would the others. Setup and activate the insurance through commbank is fairly easy and straight forward. Claiming is the same and approval quick as long as all documents are provided. It’s only the excess is that is a question.

Stay away from this company. They like taking money from customers but when you need them, it takes them 1 month to reply only to be told they will reject the claim. Even if you are legally (according to QLD government websites) entitled to get compensated, they will refuse to help and blanket everything as “you shouldve have read the terms and conditions”. Even if you have already paid so many ad-ons on top a comprehensive policy. Show details

Had pay for a multi international comphensive +. Waste of money. My flight was delayed by 3 hours and missed my connecting flight. My flight was rebooked by the next money. Covermore could not refund me on any food purchases I made within that time. Had not made a claim the whole time I had the policy and this circumstance I was denied Show details

I appreciate the assistance provided by the Claims team at Covermore. They advised me of the steps involved with claiming and the likely timeframes to reach a result. This helped with my expectations. Plus at all times the phone and letter communications were professional and helpful. Show details ·  1

I recently put in a claim with Cover More for a travel delay. The process was easy, the communications was good, and all explanations were very clear. My claim was approved, although even if it wasn't I would recommend Cover More for their ease of use, transparency and great customer service. Show details ·  1

We were recommended Cover-more by our sister in law who had used it several times previously. She had a major medical incident which was managed superbly by C-More. We are super satisfied in the manner they also managed our claim from loss of property in Italy. Excellent and prompt response and payment. Show details ·  1

Easy to apply and have used for years.I have now had two claims and both have been handled quickly and efficiently. I shall continue to use Cover-Move Travel when I travel overseas Show details ·  1

I want to thank Cover-More who honoured their insurance agreement in a compassionate and professional manner despite an error in the insurance dates. They applied common sense and great corporate integrity. Easy to set up through Commbank and the claim was settled in a professional and timely manner showing understanding of our personal circumstances. We have used Cover-More a number of times and will continue to do so. Show details ·  1

I have used this insurance company for over 10 years. As this being the first claim I wasn't sure what to expect. The lady who handled my claim was extremely polite and professional, and my claim was reviewed and sorted within the prescribed time stated on their communications acknowledging receipt of my claim. I recommend this Travel insurance company and will continue to use them. Show details ·  1

Our claim was processed within 5 working days and the amount approved was as we expected. I have no issues with the Insurance company and would happily recommend them. Show details ·  1

Due to unforeseeable circumstances, we had to cancel our trip due to medical reasons. We had all the necessary information and paperwork. Lodging our claim was really easy. The process took hardly any time at all. We have been really happy with the outcome. We will certainly use Cover-More when we rebook our trip. We have used Cover-More on many of our International flights. Show details ·  1

Highly recommend Cover-more comprehensive international insurance. They were very efficient, professional and affordable. Unfortunately the tour company I booked a tour though went into liquidation. After submitting the necessary evidence, this insurance company processed my claim in a timely manner, and I was extremely relieved to receive 85%… Read more ·  1

compensation. Many others were not so fortunate. Thank you Cover-More I would not hesitate using your services and recommending you to other travellers.

I submitted a claim to Cover-More for losses incurred due to a medical issue. The personnel at Cover-More were helpful every step of the way. The Calims Officer, Hope, called today to advise on the outcome of the claim. All funds lost due to the cancellation were covered by Cover-More. I am very satisfied with the process and outcome of my claim.… Read more ·  1

I will definitely use Cover-More again. The policy seemed expensive at the time but it is now good value considering the outcome of my claim. It took 8 working days for the claim to be processed. We have used Cover-More four times now when travelling overseas.

Absolutely appreciated the prompt response to our claim and will definitely recommend and use your company again. We put the claim in on a Friday morning and it was approved on the following Wednesday (3-4 business days) which is the best response we have ever had to a claim (only ever had 1 other in all ours years of travelling). Makes life so… Read more ·  1

much easier knowing that we can rely on a company to treat us well and respond quickly. Thank you so much. Sandy