Cover-More Premium Travel Insurance - Multi-Trip

I recently purchased travel insurance with Cover-More and had a very positive overall experience. The quote process was straightforward and the price was very reasonable compared with other insurers I looked at, which made it an easy choice when organising my trip. During my travels I unfortunately had an issue where the airline lost my luggage,… Read more ·  1

which caused me to miss a flight and incur additional expenses. I submitted a claim through Cover-More and found the online claim process to be simple and easy to follow, with clear instructions on what documentation was required.

Initially, my claim for the missed flight was declined. However, after I provided additional information and followed up with their team for further investigation, the claim was reassessed and ultimately approved. I appreciated that the team took the time to review the details and reach a fair outcome.

Overall, I found the process transparent and the customer support helpful. Based on my experience, I would consider using Cover-More again for future travel.

Covermore did not try to avoid paying benefit after accepting my word as to the cause of golf club damage. Over insurers may have sought to deny claim because of lack of accompanying photo evidence which in my case was not possible. Their representative was courteous on the phone. Show details ·  1

A Medical Problem caused us to cancel a booked International trip. The claim was paid in full. Claim was settled promptly. We have used Covermore a number of times Show details ·  1

Had pay for a multi international comphensive +. Waste of money. My flight was delayed by 3 hours and missed my connecting flight. My flight was rebooked by the next money. Covermore could not refund me on any food purchases I made within that time. Had not made a claim the whole time I had the policy and this circumstance I was denied Show details

We had our flights delayed not cancelled and required taxis and accommodation food for the night. Put a claim in and they flatly denied it. Been using this company for years, never again. Do not use them. Show details

My wife became ill while we were travelling and needed medical assistance which was provided and helped greatly with her recovery. When I contacted Covermore, they were inept, unhelpful and disgraceful with the level of support provided. The cost of the medical assistance was fortunately minor but the principle was significant as had the illness… Read more

been major, requiring hospitalisation or more, we may have been left in severe, desperate need which is why we took out travel insurance in the first place.

1. When I called the Covermore emergency contact number for assistance, the person answering had difficulty speaking and understanding English. They could not find either of our names on the Covermore Travel Insurance policy we had paid for and arranged through flight centre Werribee. Flight centre Werribee ([Name Removed]) were absolutely wonderful/amazing with the level of assistance, service and the time they spent helping us resolve this issue while we were overseas. THANK YOU [Name Removed] AND FLIGHT CENTRE!

2. After providing Covermore with mine and my wife's full name, the date and location our policy was taken, email address, phone number, the exact dates and destination of travel, Covermore were still unable to find our details and advised we were not covered then appeared to refuse to search for our details without a policy number, saying they could only search for a policy number. The fact that we were travelling and didn't have the policy number handy or tattooed on one of our limbs so we could recall it, should not have impeded Covermores ability to do a simple name search. Doesnt the term emergency medical contact mean that urgent, quality and supportive service should be provided?

3. Covermore advised we did not have a travel insurance policy which we then immediately raised with [Name Removed] at Flight centre Werribee during an international call. [Name Removed] was able to immediately find our Covermore Travel Insurance policy number FCB********** WHICH WAS CLEARLY LISTED UNDER BOTH MINE AND MY WIFE'S NAME.

I WILL NEVER USE COVERMORE INSURANCE AGAIN. WHEN WE NEEDED THEM MOST, THEY WOULD NOT HELP. THEY WERE UNHELPFUL AND SEEMED INEPT WITH THEIR ASSISTANCE.

My claim was not very straightforward due to it having a medical aspect. The process was slow and complicated. Nonetheless the claim was honoured in full eventually. I was satisfied with Covermore's service. Show details ·  1

The policy was issued in a timely manner, and the subsequent claim followed up swiftly. Claim resolution was within two weeks of submission, and I have used Covermore extensively in the past. My only complaint is that I was unable to have a policy issued for medical cover only. Show details ·  1

CoverMore have been the only travel insurance company we have used for all of our overseas travel. Our claim was dealt with quickly and fairly and we were kept advised of its progress regularly. Show details ·  1

Having booked and paid for travel I incurred a significant injury prior to departing on the trip. I contacted Cover-More about lodging a claim and right from the outset the advice provided was helpful and friendly. Having lodged the claim I was contacted for more information. This request was courteous and concise. Nevertheless I contacted the… Read more ·  1

claim centre and again received helpful direction as to exactly what documentation was lacking in my original submission. I am glad to be able to recommend the services of an insurer.

Have used Covermore Travel Insurance several times through out Travel Agent Travel Masters, Nerang. Excellent value especially in covering Pre-existing Easy to set up once you know the process. Recent claim resultant from my wife's overseas accident and hospitalisation was supported most professionally. Claim for all travel, medical, accommodation etc expenses was approved within 2 weeks. Show details ·  1

The claims process was quick and easy to navigate with no hidden clauses. The claim was approved within a few weeks and the refund was deposited into my nominated bank account. I always use Cover-More for my international travel insurance and will continue to do so. Show details ·  1

False advertising - Avoid ! – I feel abandoned by CoverMore 2 weeks into my trip. My cpap machine had a fall 4 days ago and does not work properly since. A Covermore representative said they would cover repair but not replacement. They would not assist with locating a repairer beyond suggesting that I ask at a pharmacy. After I made dozens of phone calls and emails trying to… Read more

find a repair service over the past 3 days I find that the original manufacturer of the machine (Devilbiss) has been renamed to Drive Medical and they have sold to React Healthcare. React Healthcare in turn do not support patients only suppliers.

I am unable to drive now because of severe sleep apnoea and Cover More have informed me that only if I present at an emergency dept and am considered in need of emergency medical care will they provide cover. The whole point of cpap therapy is prevention of medical emergency. I am faced with having to abandon my trip early to return to Australia to try to reinstate my cpap therapy. I specifically checked the policy to see if damage to my cpap machine was covered and ascertained that a health assessment was not needed for eligibility for cover. Covermore policy and advertising is misleading and I feel my physical and mental health is at risk. A cpap device is simple and effective. If Covermore do not support users of this therapy device, what else do they not cover ?

I had to change my flight plans (cancel one domestic sector) before my trip even started due to circumstances beyond my control. The airline were not very helpful at all due to their own systems. In the end this cost me close to $1000 just to cancel this short domestic flight. I was very grateful that the insurance process was easy and approved very quickly. Show details ·  1

Claim was handled quickly and efficiently . I was surprised that I was not contacted as we never even got on the plane . I thought that we would have difficulty claiming as I felt that it was a strange claim . I was in extreme pain , and also we lost all our money when our last trip to Hawaii was cancelled because of Covid and we were unable to claim for it . Thank you very much Doug and Maggie Wood Show details ·  1

We have travelled with Covermore insurance several times and this was my first time making a claim. We were doing several overseas trips in 12 months so we took a multi trip policy. I lost a bracelet in France, and made a claim for the loss - and I was pleased with the service. I did have an issue with the website not progressing to the next… Read more ·  1

page - but got prompt friendly assistance by the team to get my claim completed. I was told it would be 10 days to process, but I recevied confirmation in just 2 days of a successful claim. I always get insurance for medical reasons, but realised we were covered for loss of items as well. I would recommend this policy if doing multiple trips.

I have travelled a lot over seas and have never had to make a health insurance claim. Unfortunately, I had some health issues on my last trip and had to make a claim. The claim process and fast and straight forward and the claim was settled and paid in less than two weeks. I will deal with Cover-More Travel Insurance again. AAA+++ Show details ·  1

We did three cruises over a twelve month period. On the third cruise my husband had to visit the onboard medical centre. We lodged a claim with Covermore and it was approved within 3 working days. Amazing! Show details ·  1

Due to the unforeseen circumstances of my husband being diagnosed with cancer we had to cancel our overseas trip. We had no problems at all with contacting staff and filling out the relevant forms. We received our refund without delay. Show details ·  1

I am happy with the resolution, which is why there are 3 stars. I was however quite disappointed with the delay in responses and number of times I had to follow up. It was quite a sensitive issue due to which we could not travel. Due to delayed and poor communication, my whole experience was very uncomfortable and frustrating. I do however have… Read more

had great communication and experiences in the past, I work in service industry, so I understand human inconsistency, hopefully this was an isolated incident and hoping the service is better in future, just like it has been in the past

Thank you for processing my claim in the end.

Do not go through covermore they are scam artists – If I could give covermore no stars that’s what I would be giving them. Our international flight was cancelled due to technical issues where the next flight we could get on was 5 days later travelling from Australia to Croatia so o was asking for a refund on the accomodation that we missed due to the delay and a domestic flight that we also missed… Read more

due to the cancellation. Covermore did not cover me as our plane wasn’t cancelled due to hijacking, riots or natural distasters so i lost my money. My sister who went through QBE insurance got a full refund within a week. DO NOT GO WITH COVERMORE INFACT THEY SHOULD CHANGE THEIR NAME TO COVERLESS

They delivered on their promises – I was recommended to use CoverMore by a friend who is a retired travel agent. So glad i did, as i needed to claim for lost flights, trains and accommodation due to snow closing an airport. They paid my claim without fuss and promptly too, with Sam being both professional and polite. Don't risk traveling OS without insurance and i say, choose CoverMore. - PJ Show details ·  1

Frustrating – I realize you have numerous claims to process but I cannot work out why it took so long to get my refund when initially I provided a copy of my MRI showing that a hip replacement was my only option with the condition that it highlighted, AVN, my hip crumbling away and I could not walk at all and you were wanting further evidence for cancellation.… Read more

Was totally unexpected plus I would NOT have bought a new suitcase if I wasn't intending to go on this trip. Not that you of course were aware of that. ha ha. Lodged claim in June and only received payment mid December, I have used Covermore on each several of my previous overseas trips

false, misleading and a rip off – BUYER BEWARE- we purchased additional cover in the event of travel cancellations on our recent trip of a lifetime to Europe and Africa. We went to the trouble of speaking with an agent to explain the type of cover we were after which was specifically in the event of airline cancellations/delays that meant we missed connections/transfers. We had… Read more

about 8 separate flights in and around Europe and we assumed at some point, something would go wrong. We paid $1,300 to ensure we had peace of mind. We were very much let down. We had an airline cancel a flight which we needed to make our long haul travel home and to our absolute horror, the Covermore rep we spoke to referred us to a detailed page towards the back of the policy which summarized the cover would only be in the event of a strike! We felt we had done our homework, the summary of the policy on the front pages of the cover confirmed that is cover in the event of travel disruption - what it didn't say was not in the most common event of a flight cancellation. Total waste of money and the policy was both unfair, misleading and we feel entirely ripped off. The fact that we bothered to call and ask advice from Covermore before taking out the additional cover to ensure that it was the best policy for our needs and we were mislead completely. Never again!

Stolen Mobile Phone – I have had travel insurance with CoverMore numerous times. The policy was easy to set up. In comparison with other companies I found it good value especially with us both being over 70. This is the first time I have had to make a claim resulting from a mobile phone being stollen while on an overseas holiday. I was able to provide all necessary information and the claim was approved efficiently and promptly and within a week of making the claim. Show details ·  1

Excellent Service – Unfortunately we had to return early from our overseas trip of a lifetime as my dad passed away unexpectedly. Thankfully we had a Cover-More insurance policy for our trip organised by our travel agent. We put in an insurance claim for our lost costs due to cancellation of hotels, flight changes and pre purchased tickets. Cover-More were brilliant… Read more ·  1

and we received full refunds for everything that we claimed. It was an easy process and our claim was processed in a timely manner. Would definitely recommend.

Great service from Covermore – I have always used Covermore for my travel insurance and have had to lodge a claim on two occasions. Both times they maintained regular communication, kept me updated on the progress of my claim and processed my payment quickly. I would highly recommend this company. Show details ·  1

Expense claim - professional review and process – Due to a lost passport I incurred materail additional costs. Cover-More have a very though review process however this is logical and progress is advised by Cover-More as one proceeds thru the claim. I think the professionalism of Cover-More is evident thru the process and commend staff for their attention to detail and following up each item Show details ·  1