Cover-More Premium Travel Insurance - Single Trip

Outstanding service from Cover-More after injury and hospitalization required in Vietnam. They not only handled all financial transactions with the hospital efficiently and quickly, they also took the time to make sure my travelling companions were okay, giving them emotional and practical support and advice. Highly recommended. Show details ·  1

We purchased Cover-more travel insurance for a trip to Europe. The only reason for choosing Cover-more was that our holiday was booked through Flight Centre who were an agent for Cover-more at the time. Our trip was unfortunately cancelled due to… Read more

a cancer diagnosis which required surgery that couldn’t wait until after the trip. Our claim was immediately submitted via Flight centre…….and then the headaches began. It took over a year for Cover-more to finally pay the claim. They showed absolutely no compassion or empathy, they were extremely difficult to deal with, they claimed to have paid the claim when they hadn’t, and they seemed to delay the claim as much as they could. I was required to attend at my doctor to have forms filled out when it was specifically made clear to Cover-more that my doctor had no involvement in my condition, and that any information or records from him were irrelevant. After being told I needed this to continue with the claim, I was left with no choice but to make an appointment and arrange irrelevant information and considerable expense to myself. Apparently Cover-more have a condition in their policies that the customer must bear the cost for anything or any information they request. Anyone considering Cover-more needs to be aware of this. Finally, after a year and 9 days, I received a payment from Cover-more, the only explanation for their delays and behaviour….’I apologise for what seemed a system issue’. Simply not good enough. I would not recommend Cover-more travel insurance, their service is absolutely appalling.

Nobody likes to curtail a holiday so when disaster strikes, it is especially important to have confidence in your insurer. I had previously used numerous insurers, none of which proved reliable. Even when my claims were accepted, they were always… Read more ·  1

heavily discounted, or parts simply denied due for what I still regard as spurious/dishonest reasons. And it always took months of hard work to resolve anything.

But miracles do happen and Covermore paid absolutely eveything I claimed - quickly and without any fuss or argument. They restored at least a little bit of my faith in insurers. Some still retain some integrity.

My claim was approved 4 weeks ago or so. You'd think I'd have the money by now, wouldn't you? Except that since then Covermore have - managed to botch two payment attemtps. - Not believed me when I said the mistake was at their end, and that the second payment was also returned by my bank due to the same error with my account number (they… Read more

inexplicably included a dahs). - Held me on the phone for hours repeatedly without actually DOING anything for me. - Given me countless sentences starting with "should" while thinking that the same action might result in different outcomes. - Not investigated to matter properly. - Not made the payment on the day promised. - Given me unrealistic timelines. - Refused to put me through to team leaders. - Not called me back when promised. - Hung up on me - And only initiated complaints proceeding when I threaten with the Ombudsman and media.

And now I have to wait another 30 days for the complaint to be finalised, while they still have my money and I can't pay my bills. THEY SHOULD BE ASHAMED!

Our policy was easy to set up via our travel agent and sadly we had to cancel our overseas travel and return home immediately, only two days into our trip. It takes a while to put together a list of all cancelled flights, accom, trains, entries and tours with screen shots of tickets, bookings, bank statement and verification of whether or not a… Read more ·  1

refund was claimed/applicable via our bookings but we understood that it was necessary. Travel insurance only reimburses out of pocket so claims need to be looked at and approved and evidence needs to be provided. We just put ourselves in the shoes of the employees of covermore and gave them the info they needed. Approval didn’t take long, it only took about 2 weeks once we had provided some info we had missed. We will in future keep a log of all bookings and receipts in a folder on our computer just in case we ever need to claim again. We were very happy with the required process and other family members also had the same experience with their claims. After what happened to make us cancel our trip we appreciated that cover more didn’t make the claim process any harder than it needed to be. This was our 3rd policy, we are looking at finally getting overseas again next year and we won’t hesitate to use cover more for our travel ins once again.

I was in an old walled town in a remote part of Spain when at 10.30pm at night I noticed bleeding from the bowel. I didn't know what to do so I rang Cover-More. It was so reassuring to speak, first to a supportive agent, and then to a paramedic/nurse. This really helped me formulate an initial plan. The problem settled over the next few hours… Read more ·  1

and I was able to join a tour starting in Madrid. I would have the support of the tour leader if I needed emergency treatment- otherwise I really preferred to have medical follow up at home in Australia. I was able to talk this through with the Cover-More staff. This made a huge difference. I received follow up phone and message support during the next week from Cover-More. The focus was all about my health and my safety. I am now home, having completed my trip and am booked for a scope in 3 days time. I have always taken out travel insurance, but, before this, I had never had cause to use it. In the end I didn t have to make a claim on my insurance, but the support I received from the Cover-More team made such a difference. I will certainly use this company again.

My Jordan tour was cancelled due to unpredictable flight interruptions. My airfare was paid by me separately. I was so happy that I was paid out the difference of my refund and the money I lost. Show details ·  1

Our trip to Japan had to be cancelled due to a need for urgent chemotherapy treatment of a leukaemia condition. We had to pay a cancellation fee to cancel our airline tickets. Also, the land content provider forfeited our deposit but gave us a credit for half the amount of the deposit. Upon us providing medical evidence and evidence of our losses… Read more ·  1

Cover-More paid us the amount of our losses except the amount of the credit. We then cancelled the credit and Cover-More paid us the amount of the credit. We are delighted with this result and have insured with Cover-More for our trip to the Kimberley and the NT.

Insurance was easy to set up online and unfortunately I had to make a claim for a lost prescription diving mask. The claim process was easy and efficient online and completely without hassle. I will use CoverMore for my next international trip. Excellent Show details ·  1

It was great to have the peace of mind of having Cover-More in the background in case I became ill or hurt my back or twisted my ankle! Also if I lost my luggage. It was v easy to set up and it seemed easy to lodge a claim also. This is the first time I've used Cover-More or any travel insurance. I didn't need to lodge a claim, thankfully. I… Read more ·  2

think it maybe a good idea to remind travellers to put on a good strong name tag, use a padlock and take photos of their checked luggage, before they leave. Particularly if the luggage is going to a final destination while they have a few hours at another place on the way. Which I did. However, I could relax knowing I was covered with Cover-More but it's still a nuisance to be without luggage for a day or so if it goes missing. The padlocks are only a deterrent to thieves, I guess.

We have used Covermore for our travel insurance every year for well over a decade. We recently had the need to claim on medical treatment which was required whilst on a cruise. The claim was handled extremely efficiently and professionally by Christine and I was kept up to date until settlement occurred. Show details ·  1

Stay away from this company. They like taking money from customers but when you need them, it takes them 1 month to reply only to be told they will reject the claim. Even if you are legally (according to QLD government websites) entitled to get compensated, they will refuse to help and blanket everything as “you shouldve have read the terms and conditions”. Even if you have already paid so many ad-ons on top a comprehensive policy. Show details

We have always insured with Cover More for our travels .Because of their service and ease for a claim if needed .They have always attended to any Claims we have lodged .We reccomend Cover More to our friends and family. Show details ·  1

We purchased flights and other travel plans to South America on our Bankwest mastercard, which comes with included basic travel insurance. To ensure we were properly covered, we opted for purchase the more comprehensive version for extra $230, for 2 people, 4 weeks in South America. Lucky we did because there was a transport union stirke in… Read more ·  1

Argentina. Cover more has just covered our claim including additionally and inflated prices for a flight, accommodation, and rental car hire. I am pleased with the outcome and would recommend the upgraded version of cover.

A had a small unfortunate incident with a hire car whilst travelling overseas. I put a claim through and the Covermore team were extremely helpful, friendly and efficient in providing the relevant information and processing the claim. This made a huge difference in having an excellent travel experience as opposed to having a bitter experience as part of our overseas adventure. Thank you team! Show details ·  1

Made a claim about damage to luggage during transit. Wasn’t sure if it would even be approved, but it was. And it was approved quickly. This is the second claim I’ve done with them and they’ve turned it around quickly Show details ·  1

I travel internationally at least once a year, and this is the first claim I have made. The process was seamless. From my initial phonecall, where information was clear and concise, to the paperwork - I filled out a hard copy of the claim for and… Read more ·  1

posted it in- , the acknowlegement of receipt of the paperwork, a clear and polite request for more information, and the timely success of my claim, all was easy. I totally reccommend covermore.

Being insured with Covermore gives us peace of mind when travelling. Whether taking out a policy or making a claim, they are so easy to deal with we recommend them to everyone. Show details ·  1

Very happy with cover and claim process. Was a little confused with all the terminology initially and thought it was all too hard. Thankfully, I persisted with the claim submission and got there. Cover more were prompt and in response and approval. Show details ·  1

Requested additional information multiple times, and we received our full claim after review. Takes some time to process, but they are happy to answer any questions and had no issues claiming a re-booking of flights after we had cancelled flights Show details ·  1

The policy was expensive because I am over 80 but medical I claimed was done efficiently and I received all I claimed without any problem. I have used this insurance company before and will use it again in the future. Show details ·  1

I’m impressed with the process of claiming and the communication from staff. Really wonderful coverage and makes travel a lot less stressful knowing I’m covered by cover-more! Show details ·  1