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Cover-More Premium Travel Insurance - Single Trip

Cover-More Premium Travel Insurance - Single Trip

3.2 from 32 reviews

Reviews

Review distribution

5 star
14
4 star
4
3 star
1
2 star
1
1 star
12

Mark

MarkSydney, NSW

Very easy to take out

published

I had to take out travel insurance with a pre existing medical condition. It was easy to set up. I did not have to use it thankfully. Peace of mind.

Value for Money
Transparency
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
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1 comment
Cover-More Travel Insurance
CBA T.Cover-More Travel Insurance

JMac Victoria AUS

JMac Victoria AUSGreater Melbourne (Outer), VIC

Great Online Pre-existing Med Assessment for people with CHD

published

Easy application process with clear communication approach. Approved within minutes using online pre-existing assessment process. One of the few that caters for adults with Congenital Heart Disease. Recommended. Thank you!

Insurance Cover For:Adult
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo
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1 comment
Cover-More Travel Insurance
Customer Service TeamCover-More Travel Insurance

Thank you for the positive feedback.

Maddy M.

Maddy M.Greater Melbourne (Inner), VIC

Took over two weeks for a response to a simple question

published

I raised a question on 6th October enquiring about coverage for a particular scenario, and didn't receive a response to my question until 22nd October at which point I was already 5 days into my holiday.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Cover-More Travel Insurance
CBA T.Cover-More Travel Insurance
Dave

DaveNorth Queensland, QLD

Excellent service

published

We had a minor accident with our hire car and had to pay the insurance excess. We submitted a claim about 2 months after we returned from holiday, because we were waiting for the hire company to supply the required documents. The claim was submitted online and processed in about 4 days, we could not have asked for a better service. This was the first time we have used Cover-more but will certainly use it when we travel in the future.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimCar/Rental Hire Excess
Claim Resolution Time<1 week
Claim DateOctober 2019
Claim ApprovedYes
See all answers
1 comment
Cover-More Travel Insurance
Claims T.Cover-More Travel Insurance

Thank you for your positive review.

We look forward providing you with Travel Insurance for your future trips.


Michael

Michael

  • 2 reviews
  • 1 like

Go elsewhere for Pre-existing Conditions

published

Won't cover all but a few minor pre-existing conditions and will insinuate no other company would either. Which is far from reality. They want easy $$$.

After being asked 5 questions to establish my risk - even answering No to all of them resulted in absolutely no offer of coverage.

When I asked for a personal assessment, the process offered was ludicrous.

A competitor offered complete coverage with absolutely no hassle, just a higher premium as expected. Search elsewhere for coverage

Value for Money
Customer Service
DestinationSouth America
Claim MadeNo
See all answers
1 comment
Cover-More Travel Insurance
CBA T.Cover-More Travel Insurance

Painful humanless claims process that will eat your soul.

published
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
1 comment
Cover-More Travel Insurance
Claims T.Cover-More Travel Insurance

We are sorry to hear of your experience with the claims process. To allow us to review this experience would you please provide your policy or claim number?


Rachel

RachelOrmeau

  • 2 reviews
  • 2 likes

What a joke!!!!!!

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 months
See all answers
1 comment
Cover-More Travel Insurance
Customer Service TeamCover-More Travel Insurance

Reviewer

ReviewerTasmania

"24/7 assistance" is a blatant lie!

published

Contacted Cover-More seeking assistance with a medical emergency overseas... it's been 4 days and I'm still waiting for their "24/7 in-house emergency medical and travel assistance team." to get back to me. It doesn't matter now as I'm back in Australia and have been forced to seek treatment locally.

Go somewhere else for travel insurance. This company is a joke.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Cover-More Travel Insurance
Customer Service TeamCover-More Travel Insurance

We're so sorry about this experience.

Can we kindly ask the details in relation to this enquiry, can we ask did you send an email to assist@worldtravelprotection or did you attempt to contact them over the phone?

Eddoria

EddoriaSydney, NSW

Easy online claim process and communication

published

I had to claim for damaged suitcase whilst travelling overseas. Very easy online process to create a claim and upload photos. Communication was received when it was due and the claim paid in a very timely manner.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimOther
Claim Resolution Time1-2 weeks
Claim ApprovedYes
See all answers
1 comment
Cover-More Travel Insurance
Customer Service TeamCover-More Travel Insurance

Thank you for your positive feedback.

Jacqueline T.

Jacqueline T.South East Queensland, QLD

Very efficient and speedy claim approval

published

I recently had to cancel an overseas business trip due to a medical condition and submitted a claim for expenses incurred. I followed the on-line claim form and submitted the relevant documents and was fully re-funded all monies (minus excess) in a very speedy and efficient manner. I would highly recommend Cover-More Insurance to anyone.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationNew Zealand
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 weeks
Claim ApprovedYes
See all answers
1 comment
Cover-More Travel Insurance
Customer Service TeamCover-More Travel Insurance

Thank you for your feedback!


Web Page Suggestion

published

Process was good, but if you can please put a larger separation between the assessment commencement line for a first applicant and the commencement of the second applicant. I miss it every time because it sits separate from the first person and immediately above the second applicant. Just a small improvement suggestion only!

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
1 comment
Cover-More Travel Insurance
Customer Service TeamCover-More Travel Insurance

Hi Marg, thank you for your suggestion! We will pass this to the relevant department.


  • Verified customer

Cover NO more in future

published

I went through air nz recommended insurance cover thinking if something was to happen it would be easier. Over a month to complete an outcome and I had to follow them up. Beware if someone passes away and they currently had a condition you will not get your amended ticket reimbursed. Insurance is for unforeseen circumstances happening and it can happen at anytime like a car accident how can you knock this back not a very human policy.
Cover NO more from this company.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationNew Zealand
Insurance TypeMulti-Trip
Claim MadeYes
Type of ClaimOther
Claim Resolution Time3+ months
Claim DateAugust 2019
Claim ApprovedNo
See all answers
1 comment
Cover-More Travel Insurance
Customer Service TeamCover-More Travel Insurance

isabelle12

isabelle12Greater Melbourne (Inner), VIC

  • 4 reviews
  • 4 likes

Professional claims process

published

Received free travel insurance via Commbank credit card.
We were a family of 4 delayed in HK recently due to the protests and had to spend an extra 3 days there with no luggage (as we had already checked it in via the Airport Express Checkin Counters), so therefore had to buy clothes and toiletries as well. We kept all our receipts for all expenditure including accomodation, meals, clothes, toiletries and transportation and then made a claim when we got back home. The claims process was straightforward, sent via email the completed claims form with copies of receipts and claim was processed within the week including payment hitting the bank! Couldn't fault them. An excellent experience.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Child
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time<1 week
Claim DateSeptember 2019
Claim ApprovedYes
See all answers
1 comment
Cover-More Travel Insurance
CBA T.Cover-More Travel Insurance

Thank you for your positive feedback.


Unforeseen flight disruption required a change of airline

published

My wife and I purchased tickets with Cathay Pacific in March 2019 to take us via Hong Kong to London. As we all know, the past 3 months + have been rather tumultuous in Hong Kong. As our attendance in England is conference related we needed surety in our transport. We therefore cancelled our Cathay Pacific flight and went with another carrier. Cover-More were very understanding of our situation and refunded the cost of our tickets (the amount being the difference after the refund from Cathay Pacific was received). We have had a very positive claims experience. Thank you to the Claims Team.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateAugust 2019
Claim ApprovedYes
See all answers
1 comment
Cover-More Travel Insurance
Customer Service TeamCover-More Travel Insurance

Thank you for your positive feedback.

BARB

BARBCameron Park

  • Verified customer

So Easy and Quick

published

First time using this travel insurance company and it couldn't be more easier to do......very quick and straightforward procedure and costs are reasonable.

Insurance claim madeNo
1 comment
Cover-More Travel Insurance
Jade B.Cover-More Travel Insurance
Jim Nguyen

Jim NguyenCanberra

  • Verified customer

Very good

published

We used Cover More once before when travelling overseas to visit Spain and they came through when claiming lost luggage.

Insurance claim madeYes
1 comment
Cover-More Travel Insurance
Mia M.Cover-More Travel Insurance

Review collected in partnership with Cover-More Travel Insurance


  • Verified customer

Great insurance

published

I use cover more Most times when I travel overseas. It’s easy to purchase online and cover is great value for money.

Insurance claim madeNo
1 comment
Cover-More Travel Insurance
Mia M.Cover-More Travel Insurance

Hi Angie,
We're happy to know you think our travel insurance is great. Thank you for your review! We hope to protect your future adventures.
Kind Regards,
Cover-More Travel Insurance

Review collected in partnership with Cover-More Travel Insurance


  • Verified customer

Amazing travel insurance

published

I have been using this insurance travel company for five years, and I have been always mesmerised by the quality of the service provided, the speed of processing my claims and the professionalism they demostrated.

Insurance claim madeYes
1 comment
Cover-More Travel Insurance
Mia M.Cover-More Travel Insurance

Review collected in partnership with Cover-More Travel Insurance


ROSIE U

ROSIE UMelbourne

  • Verified customer

Ever reliable

published

since 2009, when "Covermore completely had my back" and we travel annually. When we buy with you, we have that peace of mind and trust we can't feel with anyone else.

Insurance claim madeYes
1 comment
Cover-More Travel Insurance
Mia M.Cover-More Travel Insurance

Hi Rosie,
We very much appreciate your 5-star review. It is wonderful to hear our customers have peace of mind when travelling with us. We look forward to protecting your upcoming adventures.
Kind Regards,
Cover-More Travel Insurance

Review collected in partnership with Cover-More Travel Insurance


  • Verified customer

Wrong name on policy

published

Got my name wrong on policy even though I had cover before with them and i asked for a PDS be sent out, never came. Just cancelled it got a refund, well if they don't stuff that up! Overseas call center i bet. Well a partial refund better to get a portion back than a policy not worth the paper it's written on because of their incompetence always quick to take your money and promise the earth but slow to honor a claim i bet. If they can't get something simple like your name right doesn't make me confident if i got sick and made a claim, sorry for your experience will be the reply. Thanks for nothing!!!

Insurance claim madeNo
1 comment
Cover-More Travel Insurance
Mia M.Cover-More Travel Insurance

Hi there,
Thank you for providing us with your feedback. We're sorry to hear this has been your experience with Cover-More. We appreciate you taking time to share this with us.
Kind Regards,
Cover-More Travel Insurance


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Details

CategoryTravel Insurance
Contact Number 1300 72 88 22
24-Hour Phone Contact No
Online Live Chat No
UnderwriterZurich
Maximum Age Covered 99 years old
Medical Coverage
Overseas Emergency Assistance Unlimited
Accidental Death$25,000
Emergency DentalNot Included
Pregnancy (max weeks) Optional cover for up to the 24th week
Resumption of Journey $3,000
Hospital Cash Allowance$50 per day, up to $6,000
Overseas Emergency Medical & Hospital ExpensesUnlimited
Loss of Income$10,400
Permanent Disability$25,000
Luggage & Personal Effects
Theft of Cash $250
Delayed Luggage $750
Credit Card Fraud$15,000 as part of Travel Documents cover
Travel Documents / Passport $15,000
Maximum Single Item Limit $4,000 (Cameras)
Luggage & Personal Effects $15,000
Ancillary
Personal Liability $2,500,000
Rental Vehicle Excess $6,000
Motorbike / Moped Coverage Optional cover for up to 200cc motorbike
Domestic Pet Care Not Included
Special Activities Packages
GolfIncluded
CruiseOptional Extra
Adventure Not Included
Snow / SkiOptional Extra
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