- Verified customer
Terrible water damage, impossible to clean.
Worst tiles I’ve ever seen. So water damaged they needed 4 hours and $100 of cleaning product per bathroom to remove built up calcium and paper stuck on (still some marks) They’re cheap for a reason, avoid Craft decor. And don’t bother complaining, they don’t believe their products are faulty by having excessive water damage. Wouldn’t even send out a staff member to look at them or clean them. Our Builder and tiler have never seen such poor quality tiles sold in 30 years of work.
- Verified customer
Absolutley disgusting customer service
After initially receiving fabulous customer service from [name removed] ... we had 6 tiles out of a whole bathroom that were defective .rang for a replacement and was absolutely disgusted with the attitude of the [name removed] on the day rude obnoxious and just a horrible person ..she tried to tell me I just have to accept default tiles so mad ! I left after a rather confrontational discussion. Shame shame craft decor on hiring [name removed] she is not an asset to your company I would never recommend craft decor to anyone
Exceptional customer service
A big thank you to Zeljka and Mary from Craft Décor. Zelika helped me select the perfect tiles for my new bathrooms. The after sales customer service from Mary and her team was exceptional. Craft Décor is the only place I would shop for tiles and recommend to my friends.
- Verified customer
I am a tiler by trade, but recently took to renovating homes and have been to Craft Decor for my last 3 bathroom and kitchen projects. The tiles are great value for the price. I have laid incredibly expensive tiles from Italy or Spain that were no better quality than those from Craft Décor. When it comes to tiles, I've found that expensive doesn't always mean better quality.
Porcelain tiles if terrible quality
After tiling the majority of my house in tiles from Craft Decor I am left with tiles that never look clean they are clearly not sealed properly and chip easily. I have to scrub some tiles to get them to look clean and marks keep appearing on more and more tiles. Disappointed is an understatement
Excellent value and customer service
We recently purchased some tiles from the Joondalup store our whole experience was great, from the help we received when choosing the tiles, the discount given when purchasing and even help provided loading them into the trailer.When one of the boxes loaded into the trailer had a few cracked tiles replacements were ordered and provided quickly. We will definitely go back. Thank you ladies for your excellent customer service.
- Verified customer
The Most Wonderful Service And Best Product
First and foremost, I would personally congratulate Craft Décor South Fremantle for providing me the best ever customer service and the most wonderful polished porcelain tiles that they have provided. The person that I would like to proudly mention here is the Showroom Manager Jenny Martinovich. Jenny has been really a great person to deal with and she was the person that we met at the store sometime in July 2016 which was a year ago.
We started to build our dream house in 2016 and this is where we did our initial preparation to decide on wh...at type of tiles that we would like to have for our house and we have decided on Porcelain Tiles. We went to few different Tiles showroom in Perth and Craft Décor had what we were looking for and to be very honest, we receive the best ever customer service on our first visit and Jenny was the person who did really impressed us. She went all the way to assist us and went top of the mark with her service. She was really very kind and polite to us and advice us on what was available. After few weeks, we have decided to go through Jenny and we have never regrated on our decision. She hold the tiles for us until we were ready. The day came where tiles need to be delivered to our house and Jenny has again done a fantastic job. I had no any issues as the Driver delivered the tiles on time and everything has happened according to plan. There were no any damage tiles and everything was perfect. We receive what we have ordered. We have now laid the tiles and it looks magnificently great and we can't stop thanking Jenny for her most wonderful service and she kept her words.
Worst Quality porcelains.
They wont accept when you have a complaint about there product, hard to ignore problems with your tiles when you look at them everyday and they look milky mirky, a haze around grout lines and never look clean.
tried all sorts of products but I have been advised they import cheaper chinese porcelains, when they make them they don't have the same process as opposed to the Italian porcelains, I would assume that's why you see a haze as its inside the tile. the manager of stores, comes out to inspect and says oh they are beautiful, load of crap. and fobs you off doesn't return calls or emails. I would not go buy from them again be warned if you are looking for nice porcelains, pay the money.
Excellent service and great price!
We have bought tiles and laminated flooring from Craft Décor several times before, both for our investment properties and for our home. We came back again because they always have a wide choice of tiles, great service and best prices. Julia at Joondalup store was wonderful! She assisted us choosing the right tiles and gave us some valuable tips. We are very happy with the result as our newly renovated bathroom looks great!
Great tiles , amazing customer service
I renovated my home and I had lots of dramas with tillers. Craft Decor girls in Osborne Park were my family. They supported me in every possible way and even recommended top tillers who helped me finish the job. I would go there again and again and again! Thank you ladies! You are so special!
- Verified customer
Worst Experience Ever
Tiles were cheap, but no customer service at all. Would never shop with them ever again.
They didn't deliver the tiles on time and didn't even give us a proper reason why they didn't show up on the allocated date. Wasted a whole day waiting for their delivery that had to be paid for, when they didn't even show up. They didn't even call us up to let us know that they couldn't make it. Had to reschedule to another date. After all this, a few boxes when they delivered contained damaged tiles, in which we had to pick up the extra boxes from the warehouse.
Most the their tiles are completely covered with dust/dirt, a lot of time was spent cleaning up the tiles.
Next time we will spend a little more for tiles and go else where.
Save the hassle, go somewhere else
We found the staff at craft décor South Fremantle to be arrogant, incompetent liars.
First they supplied half the grout in the wrong colour to what we requested and was on the invoice so we had to go back to change it for the right colour, and not even an apology for their stuff up.
When we went to pick up the rest of our tiles which had been paid for in full prior, they had botched up the paper work at their end so I had to wait at the loading area while the bozo in the warehouse took at least half an hour to sort it out. Someone else turn...
Worst experience ever!!!
We took a sample tile home to match up with cupboards/benches, etc. The tile matched with our colours so we placed the order. They delivered the wrong tiles and our tiler had started laying them. I contacted Craft Decor advising of this. I took in one of the tiles that had been delivered and they said it was the right tile we ordered although the box said something different. The tile we ordered was darker, thicker and a different texture. They said there can be a slight colour variation. There was no colour variation it was the wrong tile. The...y blamed it on us saying that it was our fault for not checking. They would not compensate us for their muck up. The general manager said, take us to court and that she would fight us the whole way!! So disappointed, have completely ruined my whole decor. I am now stuck with 190sqm of tiles that we did not order. Their customer service is appalling. Will never use them again.
Most tiles blemished
90% of tiles had marks on them and were
laid by one of their recommend tilers.When I complained it seems it's my fault for not checking the tiles not that that the supplied tiles were imperfect . Would not compensate me for low grade tiles so took them to court and received a small amount of compensation but nothing in comparison to what I have to look at every day. Would never recommend them to anyone
Alison is wonderful
My mum had an awful experience at the Cannington store where they were so inexcusably rude. We wrote to head office but got no reply. We reluctantly decided to try Osborne Park because we could not find a certain tile. You could not have received better service - outstanding in fact and such a marked contrast to our previous experience. Thank you [Name removed] (red head lady) for being so fantastic. You restored our faith in professional and helpful service. Without a doubt I would keep coming back. you are an asset to the organisation.
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