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We are very happy with our experience with Creation Homes. The property is in a great location, and we were particularly impressed with how quickly and efficiently the construction was completed while maintaining a high standard of workmanship. Communication throughout the entire process was prompt and professional, and the team was always… Read more · 1
responsive whenever we had questions. Following the final inspection, any minor touch-ups and rectification items were attended to quickly and thoroughly. Overall, the whole process was smooth and well managed, and we are very pleased with the finished property.
We had a really good experience with Creation Homes VIC. From the beginning, the team was friendly and easy to deal with, and they kept us updated throughout the building process. We were happy with the workmanship and the quality of the finished home. There were a few small things along the way, as you would expect with any build, but overall… Read more · 1
everything was handled well. We are very happy with our new home and would definitely recommend Creation Homes to others.
Fantastic service by the team at Creation homes, such easy communications and handovers, if ever I have a problem they are straight on it, I couldn't recommend this company anymore. Show details · 1
We had a great experience building with Creation Homes VIC. The entire build was well-managed from start to finish, with clear communication and smooth coordination throughout the process. The workmanship and overall build quality exceeded our expectations, with high attention to detail. Additionally, the final cost remained transparent and align closely with our initial estimate, without any unexpected surprises. Highly recommended! Show details · 1
I cannot recommend Creation Homes highly enough. They have just completed my property and have been fantastic to work with. They have done everything they said they would do and in a time faster than we expected. Could not be happier with Dean and the team. Thank you so much Show details · 1
The house was built beautifully, and I’m extremely happy with the result. The entire process was completed much faster than I expected, and the quality exceeded my expectations. I highly recommend Creation Homes!!! Show details · 1
We recently had our 4-bedroom townhouse built by Creation Homes, and we couldn't be happier with the result. From the initial planning stages through to completion, the entire process was professional and well-managed. The build quality is excellent, with a solid construction feel and great attention to detail throughout the home. The finishes… Read more · 1
were completed to a high standard, and the overall workmanship exceeded our expectations.
Communication was clear during the build, and the team was responsive whenever we had questions. The project was delivered with a strong focus on quality, and it is evident that Creation Homes takes pride in their work.
Our new 4-bedroom townhouse is functional, modern, and built to last. We would happily recommend Creation Homes to anyone looking for a reliable builder that delivers solid build quality and a positive building experience.
Thankyou to Kane and Ian, for making it a great experience for my husband and i! From the previous bad experiences we had with other builders, creation homes made this experience easy, effecient, honest, trusting, and enjoyable as first home owners! We couldnt be happier with the quality of our house! Kind regards Nick and Jarrod. Show details · 1
Mariam Kour is the absolute greatest. She has helped me resolve all issues post build, I honestly would not have survived without her! Her communication is above standard. She goes above and beyond for creation homes. Show details · 1
Excellent I say with all fairness as a customer for the builder. Let's settle this. People in general like to complain comparing quality to cost. Bought a holden but expected the same quality as a BMW. My self couldn't be happier with the end result. Bravo creation homes Show details · 1
I really enjoyed working with Creation Homes throughout the journey of building our first home. The entire process was completed much quicker than we expected, which was fantastic. A special mention to Dean and Creation Home Team, who was warm, supportive, and always willing to help. His communication and commitment made the experience much… Read more · 1
smoother and more enjoyable.
The only area that could be improved relates to the solar provider associated with the property. We experienced some challenges with customer service and communication, so it may be beneficial to partner with a provider that offers a stronger customer experience. Hopefully it will be rectified soon to avail the benefit of Solar
Overall, our experience with Creation Homes has been excellent, and I would definitely recommend them to anyone looking to build a home. Thank you to the whole team for making our first home journey such a positive one.
This is my second build with Creation Home, and they were flexible with my purchase arrangement and as soon as it starts build, they are not delaying with the process. Going through the plans and how they are building seems matching with each stage! Love the work. Show details · 1
We recently built our home with Creation Homes in Craigieburn VIC and had a fantastic experience from start to finish. Entire team was professional and supportive and always kept us informed throughout the process. The built quality exceeded our expectations and attention to detail was outstanding. Any queries were handled quickly and… Read more · 1
professionally.
Thexwhile journey was stress free and we are very happy with our new home. Highly Recommend. Thank you entire team.
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We bought a brand-new house built by Creation Homes. After about a year, we noticed a few minor issues, including some floor movement and a couple of other small things. We contacted their warranty team, and Jack Mason, the Maintenance and Warranty Supervisor, took responsibility straight away. He quickly arranged for the flooring maintenance… Read more
team, and the issue was fixed promptly.
I had previously heard that Creation Homes could be a bit slow in responding and resolving problems, but it seems things have changed. Right now, they have a really good and responsive team.
⭐️⭐️⭐️⭐️ Our experience with Creation Homes was mixed at times, but overall we are happy with the end result. There were some challenges along the way, particularly with communication and timelines, which did cause frustration earlier in the process. However, once Alex Conte, the current site manager, stepped in, everything changed for the… Read more
better. Alex was absolutely amazing — professional, responsive, and genuinely committed to getting everything sorted. Issues were addressed promptly, communication improved significantly, and the project was brought together smoothly. He truly deserves millions of stars and is a huge asset to Creation Homes.
While there is room for improvement in consistency, we would still recommend Creation Homes, especially with Alex Conte managing the site.
I had a fantastic experience working with creation home. From start to finish, they were professional and reliable. Communication was clear and kept update on progress. Every detail was done with care and precision. Most importantly, the final result exceeded my expectatuon and was completed on time and within budget. I would highly recommend creation homes to anyone for skilled builder. I am sure i will use them next my future project. Show details
Build/Process: We bought our house two years ago as a house & land package, and I have to say the whole building process went very smoothly. I’d heard that building a house can often be stressful, but in our case, everything went according to plan without major issues. When the house was completed, there were a few small defects, but as soon as we… Read more
reported them, they were fixed right away. It’s been about a year since we moved in, and we haven’t had any big problems so far.
Living Experience: After moving in, one of the things we’ve been most satisfied with is the comfort of the home. We moved from Sydney which I felt colder in the house than outside. However, this house has a 7-star energy rating and it stays warm even during winter. It also doesn’t get too hot in summer. So far, we’ve been living comfortably without needing any additional heating or cooling.
After-Service Care: Another thing we’re really happy about is the after-service care. Whenever there’s a small issue, the after-service team responds within 2–3 days and sends someone to fix it promptly. Their service quality and professionalism are excellent. The access team, in particular, has been very professional — they explain clearly which parts of the house might cause issues in the future, which helps us understand our home better.
Minor Downsides: The only small downside was that some of the finishing details could have been a bit better. My husband is a professional painter, so his standards are quite high — but even then, it’s not a big issue. Overall, the structure is solid, the building process was smooth, and the home is warm and comfortable. And since we know any issue will be fixed quickly, we’re very satisfied overall.
Overall: We’re really happy with our home and the service we’ve received. I’d rate the experience 9/10.
Last year, my friends and my family signed a contract for our first home. I still remember that incredibly touching moment. I spend each day filled with anticipation. I'm grateful for every step we took in choosing our home, which will be completed around this time next year. I pray every day for a home that will be filled with laughter. Having carefully chosen a house with my friend, we believe we will get only the best. Show details
- +1
To say that buying a townhouse made by Creation Homes is a disaster is an understatement. We purchased a townhouse in June 2021 by Creation homes. Before even settling, there was water damage as expressed by our building and pest inspector. We were told that by the time we moved in, it would be fixed. That should have been our first red flag (it… Read more
was just painted over).
Since moving in September 2021, it has been nothing but water issues, leaks, and poor workmanship. There are NO overflows on balconies and the drain hole is too small. Along with the other 9 townhouses, we all suffered extensive and costly water issues (see pictures and video attached).
You'll see at some of the other reviews here that creation homes look responsive, asking others to email them their issues and to sort it out. We can confirm that they DO NOT answer their phone (we have a backlog to prove this) nor do they answer their emails in a timely manner. When they do come to look at the issues, they literally put band aids and say its fixed. This can also be confirmed by every other townhouse.
Because of this, we had to get our own expensive and extensive building works done, even though the townhouse is under their building warranty (we have proof of receipts and timelines). They claim to be renowned for their 'meticulous standards' but this is all talk. Again, feel free to look at the photos and videos we've attached. There is an entire gallery more.
For anyone looking to build with creation home, please consider someone else and do not make the same mistake as we did. Also do not trust their 5 star reviews, which are very easy to manipulate and fake. It's been an expensive lesson, and if you need more clarification, I'm happy to give recommendations on builders we did use who did thing by code and are actually responsive.
If you DO, after all of this, want to consider buying a property by Creation Homes, please get an independent building inspector (and even better, one with an engineering background) and push for water testing. If any of us had done this with our townhouses and not relied on their word of mouth, no one would be living there.
We have kept all records of emails, messages, receipts of work done by external builders, and water testing + building inspection reports in case creation homes claim this is untrue or incorrect.
Creation Home is the builder of my townhouse complex(Kokoda Place). There was a lack of communication and willingness to resolve building defects in 2024. However, with this new team onboard in 2025, I have seen a drastic change in their customer service. Olivia is the one I have been communicating with re multiple building defects occurred in my… Read more
house. She is super professional, patient, and willing to help to get things done. We are in the process of getting inspections done and hopefully resolve water leak and water proofing issues.
Thank you Olivia for being so kind and understanding. Will do an updated review and rating once all issues are resolved.
Supplies and trades demand payment upfront – We are a supplier / contractor that has worked with Creation Homes in Victoria. They did everything to try and find loop holes not to pay us what the owed and only paid a portion after legal proceedings were filed. We aren’t the only supplier having issues with that payment. Hopefully this isn’t a sign of things to come - for all their clients sake. Show details
WORST COMPANY TO DEAL WITH EVER!!!! I'D RATHER SHOVE BARBED WIRE UP MY BUTT! – Where is my final invoice? House has been ready since 23/9/24 AND STILL NO FINAL INVOICE!!!! Useless company with useless staff. Would never recommend anyone to build with them. You will get stuffed around from he second you sign the build contract. Stay away from them like it's the plague. Show details
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Quality build with reasonable pricing – Quality build for a very reasonable price. The team was professional, responsive and handed over my house within a reasonable timeframe. During final inspection phase, we had identified a few minor defects in finishing however, they were remedied within a month and house use handed over. Show details
Good Quality Build with Creation Homes – Built an investment property in a regional town with Creation Homes and I was impressed with the build quality of the completed home and overall level of workmanship. There were some delays with the build due to various extenuating circumstances but I was adequately compensated. I was impressed by the fact Creation Homes absorbed the cost increases experienced post COVID. Show details
Creation homes – We built with them a house with Creation homes and got possession in early 2024 and they did a great job in overall build quality. The build quality is great. Show details
Good build experience – We built with them a house with possession in early 2024 and they did a great job in overall build quality. We had few defects that they rectified within few weeks, they have been responding on any requests post construction too. Build quality is very good, I could not fault anything. Show details
Very good work! – It has been 3 years since my freestanding house has been built. So far no structural issues have come about, and no water leaks even with heavy rains. I have not experienced any issues with the build. Happy to recommend Creation to do your freestanding house! Show details
Disappointed – I even don’t want to give a star. They change the settle date constantly, and finalize the date when we were out of town, and there is no exception for it. The quality is horrible, tons of defects on everything, all mirrors are not correct, drainage problems, upgrading mistakes, wrong AC, painting defects, wrong stoves, the lights even blinking…not recommended at all. Show details
Terrible – Absolutley terrible to deal with. So many defects on a new build and both presettlement work and warranty work has not been rectified. Mould, leaking showers, lack of insallation, exhaust fans dropping black roofing dust into showers, and splitting plaster in a 10 month old home. They ignore emails and delete social media comments. Show details
Hi Charlie, We're really sorry to hear that you're… Read more (+1 reply)
[Name Removed] SHOULD BE [Content Removed] – We have obtained a full surveyor's building report for our court case and the evidence is damning. After 2 years of leaks, collapsed ceilings and black mould with no response from Creation Homes, we have had our own builder fully repair the defects to standard. All the townhouses suffered the same issues and only band aid fixes were offered by… Read more
Creation Homes. Multiple visits to the property, showing no regard for hygiene, promises of appointments that never eventuated and lack of skill and knowledge in building to any acceptable standard. DO NOT TOUCH A PROPERTY THAT HAS BEEN BUILT BY THESE DISHONOURABLE PEOPLE.
Bad and unprofessional in providing warranty. Take forgranted about your complaints – Big Cracks in wall easily insert fingers ,floor may be due to damaged slab, bricks cracking throughout cracks in the floor Looks like the foundation slab could be damaged. I will never recommend anyone and carpentry work is poor. Show details
- +4
100% dissatisfied. Poor workmanship and negligence of duty – We bought a turn key house from them 2020, and it wasn’t managed well, prior turn over, there were obvious leak in the ceilings and other problems. Its already 1 year and until now the builder hasn't completed fixing the pre hand over issues. I do not recommend this builder. Show details
Outstanding issue resolution – Background - Built 2013 Wallan and had a structural issue found 3 days before expiry of warranty. Prompt response and processes enabled the issues assessed, actioned and quickly fixed. Dean & Richard were no doubt instrumental in this regard. Especially in this covid environment it is an outstanding result with little input on my behalf. Well done to the team and thank you. Show details
So far, will Not make contact with our already delayed development by 1 year – Creation has taken over as builder of a development in Maidstone. So far the lack of communication is so below par. They have been ignoring us since. God help me if this stays like this to the end. [name removed] seems to have communication issues, so now I have had to get the developer involved. Show details
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Hi Chanelle, I'm sorry to hear that you had a… Read more